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<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=Edge"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <title>Pickup @ Penn - Circulation - Guides at Penn Libraries</title><meta name="viewport" content="width=device-width, initial-scale=1.0"><meta name="robots" content="noarchive" /> <link rel="apple-touch-icon" sizes="180x180" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/favicon-16x16.png"> <link rel="manifest" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/site.webmanifest"> <link rel="mask-icon" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/safari-pinned-tab.svg" color="#5bbad5"> <link rel="shortcut icon" href="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/favicon.ico"> <meta name="msapplication-TileColor" content="#ffc40d"> <meta name="msapplication-config" content="//d2jv02qf7xgjwx.cloudfront.net/apps/common/favicon/browserconfig.xml"> <meta name="theme-color" content="#ffffff">    <meta name="DC.Title" content="Guides: Circulation: Pickup @ Penn"/> <meta name="DC.Creator" content="Sylvie Larsen"/> <meta name="DC.Subject" content=""/> <meta name="DC.Description" content=""/> <meta name="DC.Publishers" content="Penn Libraries"/> <meta name="DC.Rights" content="Copyright Penn Libraries 2025"/> <meta name="DC.Language" content="en"/> <meta name="DC.Identifier" content="https://guides.library.upenn.edu/circulation/PickUpatPenn"/> <meta name="DC.Date.Created" content="Apr 12, 2017"/> <meta name="DC.Date.Modified" content="Jan 14, 2025"/> <meta property="og:title" content="Guides: Circulation: Pickup @ Penn"> <meta property="og:description" content="Guides: Circulation: Pickup @ Penn"> <meta property="og:type" content="website"> <meta property="og:url" content="https://guides.library.upenn.edu/circulation/PickUpatPenn"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@springshare"> <link rel="stylesheet" href="https://static-assets-us.libguides.com/web/jquery/css/jquery-ui.min.css?2691" /><link rel="stylesheet" href="https://netdna.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css"/> <link rel="stylesheet" type="text/css" href="https://static-assets-us.libguides.com/web/slick-1.8.1/slick/slick.css"><link rel="stylesheet" type="text/css" href="https://static-assets-us.libguides.com/web/slick-1.8.1/slick/slick-theme.css"><link rel="stylesheet" href="https://static-assets-us.libguides.com/web/css3.15.3/lg-public.min.css" /><script type="text/javascript" src="https://static-assets-us.libguides.com/web/jquery/js/1.12.4_jquery.min.js"></script><script> jQuery(document).ready(function () { jQuery(".dropdown-toggle").on("click",function(e){ jQuery(this).siblings("ul.s-lg-subtab-ul.dropdown-menu").toggle(); 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class="" href="https://guides.library.upenn.edu/circulation/CirculationWelcome" ><span>Welcome</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/Yourlibraryaccount" ><span>Your Library Account</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpborrowing" ><span>Borrowing</span></a></li><li class="active"><a title="" class="active" href="https://guides.library.upenn.edu/circulation/PickUpatPenn" ><span>Pickup @ Penn</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/emeriti" ><span> Retired and Emeritus Faculty</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/selfcheckoutapp" ><span>UPenn Self-Checkout App</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/loan-policies" ><span>Loan Policies</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpfinesfees" ><span>Fines and Fees</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpcourtesyborrowing" ><span>Courtesy Borrowing</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vprenewals" ><span>Renewals</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vprecalls" ><span>Recalls</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vprequests" ><span>Requests</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpprivileges" ><span>Suspension of Privileges</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpbooksbymail" ><span>Books by Mail</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vpcirccontacts" ><span>Circulation Contacts</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vppenndelivers" ><span>Penn Library Delivers</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/vphupchopuphs" ><span>CHOP and UPHS</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/leaveofabsence" ><span>Students on Leave of Absence</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/reciprocalborrowingPenn" ><span>Penn Borrowing at Other Libraries</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/reciprocalborrowingguests" ><span>Access & Borrowing for Non-Penn Patrons</span></a></li><li class=""><a title="" class="" href="https://guides.library.upenn.edu/circulation/faq" ><span>FAQ</span></a></li><li class=""><a title="Resources for Students" class="" href="https://guides.library.upenn.edu/circulation/FGLI" ><span>FGLI/Penn First</span></a></li> </ul> </div> </div> <div id="s-lg-guide-tabs-title-bar" class="container s-lib-side-borders"></div>  <div id="s-lg-guide-main" class="container s-lib-main s-lib-side-borders" tabindex="-1"> <div class="row s-lg-row"><div id="s-lg-col-126" class="col-md-12"><div class="s-lg-col-boxes s-lg-box-special"><div id="s-lg-box-wrapper-31721237" class="s-lg-box-wrapper-31721237"><div id="s-lg-box-26989200-container" class="s-lib-box-container"> <div id="s-lg-box-26989200" class="s-lib-box s-lib-box-std"> <h2 class="s-lib-box-title">Hold requests</h2><div id="s-lg-box-collapse-26989200" > <div class="s-lib-box-content"> <div id="s-lg-content-62528132" class=" clearfix"> <h3><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Picking up your library books has never been easier!</b></span></span></h3> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">When requesting items in the catalog, choose to pick your items up from the library that is most convenient for you.  Van Pelt-Dietrich Library Center is generally the fastest way to get your materials, as it is the library with the largest collection and serves as a hub for many of our library services.  </span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Two libraries, Van Pelt and Dental, also offer the option to pick up books via our new contact-free automated lockers.  Van Pelt’s lockers are located in the Undergraduate Study Center which is open 24/5 during fall and spring semesters, so if you need to pick up your items outside of standard library operating hours, we’ve got you covered!</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>To pick up at a library</b>: simply choose your preferred library when you place your request.  When you find the item you want in our catalog, Franklin, just click the Get It button, Request In Print, and choose your preferred pickup location.  Once you get an email notifying you that your request is ready, you will have seven days to pick it up.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>To pick up from a locker</b>: Request locker pickup by choosing Get It, Request In Print, and choosing your preferred locker location in our catalog, Franklin (note: only Dental students can use the Dental lockers).  Once your item is in the locker, you’ll be sent an access code to retrieve it, and will have seven days to pick it up.  The material will already be checked out to you, so you can just grab it and go!</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><i>Note</i>: Because items in the lockers are already checked out to you, we cannot hold them once the seven days are up. If they are not picked up within a week, we will discharge the material and send it back to the shelf.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h3><span style="font-size:12px;"><span style="font-family:Calibri,sans-serif"><b>Frequently Asked Questions about locker pickup:</b></span></span></h3> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>How do I request locker pickup?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Request locker pickup by choosing Get It, Request In Print, and choosing your preferred locker location in our catalog, Franklin (note: only Dental students can use the Dental lockers).  Once your item is in the locker, you’ll be sent an access code to retrieve it, and will have seven days to pick it up.  The material will already be checked out to you, so you can just grab it and go!</span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Can I pick up Interlibrary Loan / BorrowDirect / EZBorrow material from the lockers, or just Penn items?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">All books, including ILL/BorrowDirect/EZBorrow, can be picked up from a locker.  If we can put it on the hold shelf, we can put it in a locker!</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Where are the lockers located?</b></span></span></h4> <p>Van Pelt's lockers are on the ground floor in the Undergraduate Study Center, behind the technology help desk. </p> <p>Dental's lockers are on the ground floor of Evans, near the student lounge.</p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>What hours can I pick up from a locker?</b></span></span></h4> <p>Books can be picked up from a locker whenever the Undergraduate Study Center is open, which is frequently 24 hours a day during fall and spring semesters.  For the calendar of open hours, click here: <span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><a href="https://www.library.upenn.edu/about/hours/vpusc" style="color:#0563c1; text-decoration:underline">https://www.library.upenn.edu/about/hours/vpusc</a></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Can I extend my locker hold period beyond seven days?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">We would prefer locker requests to be picked up within a week, since we have a limited number of lockers and many requests.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Can I return books to the lockers?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">No; you can return books at any of the book returns on campus.  However, fragile materials such as laptops or musical instruments may be returned to a locker; contact <a href="mailto:vpcircdk@pobox.upenn.edu" style="color:#0563c1; text-decoration:underline">vpcircdk@pobox.upenn.edu</a> to get a code for fragile item return via the lockers.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Who can use the locker pickup option?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Faculty, staff, and students are eligible to use the lockers for pickup.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Is there a maximum number of items that can be requested for the lockers?</b></span></span></h4> <p><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">If you items are ready at the same time, we can put them in the same locker. Requests that arrive at different times may be placed in different lockers, as space allows.  Any items that do not fit in the lockers will be placed on the hold shelf at the corresponding library (Van Pelt or Dental).</span></font></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>I changed my mind and only want some of the items in the locker, what do I do with the rest?</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">On the way out of the library, simply put any unwanted items in the book return.</span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <h4><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>I need help with the lockers!</b></span></span></h4> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Head to the circulation desk to get help.  If the circulation desk is closed, contact <a href="mailto:vpcircdk@pobox.upenn.edu" style="color:#0563c1; text-decoration:underline">vpcircdk@pobox.upenn.edu</a> o<span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="background:white"><span style="color:#333333">r <a href="mailto:dentlib@pobox.upenn.edu" style="color:#0563c1; text-decoration:underline">dentlib@pobox.upenn.edu</a> and we will get back to you as soon as we can.</span></span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"></span></span></p> </div> </div> </div> </div> </div></div></div></div></div><div class="row s-lg-row"><div id="s-lg-col-1" class="col-md-3"><div class="s-lg-col-boxes"></div></div><div id="s-lg-col-2" class="col-md-6"><div class="s-lg-col-boxes"></div></div><div id="s-lg-col-3" class="col-md-3"><div class="s-lg-col-boxes"></div></div></div><div class="row s-lg-row"><div id="s-lg-col-127" class="col-md-12"><div class="s-lg-col-boxes"></div></div></div> <ul id="s-lg-page-prevnext" class="pager s-lib-hide"><li class="previous"><a href="https://guides.library.upenn.edu/circulation/vpborrowing"><< <strong>Previous:</strong> Borrowing</a></li><li class="next"><a href="https://guides.library.upenn.edu/circulation/emeriti"><strong>Next:</strong> Retired and Emeritus Faculty >></a></li></ul></div>   <div id="s-lib-footer-public" class="s-lib-footer footer container s-lib-side-borders"> <div id="s-lg-guide-header-meta" class="pad-top-sm pad-left-med clearfix"> <ul id="s-lg-guide-header-attributes" class=""> <li id="s-lg-guide-header-updated" class="s-lg-h-separator"> <span class="s-lg-guide-label">Last Updated:</span> <span class="s-lg-text-greyout">Jan 14, 2025 12:59 PM</span> </li> <li id="s-lg-guide-header-url" class="s-lg-h-separator"> <span class="s-lg-guide-label">URL:</span> <span class="s-lg-text-greyout">https://guides.library.upenn.edu/circulation</span> </li> <li id="s-lg-guide-print-url"> <a href="javascript: window.print();"><i class="fa fa-print" aria-hidden="true" title="Print Page"></i> Print Page</a> </li> </ul> <div id="s-lib-footer-login-link" class="pull-right pad-right-med"> <a href="https://upenn.libapps.com/libapps/login.php?site_id=231&target64=L2xpYmd1aWRlcy9hZG1pbl9jLnBocD9nPTY1NDI3NCZwPTg1MDQ1NjQ=">Login to LibApps</a> </div> </div> <div class="pad-bottom-sm clearfix"> <div id="s-lg-guide-header-subjects" class="pad-top-sm pad-left-med pad-right-med pull-left"> </div> <div id="s-lg-guide-header-tags" class="pad-top-sm pad-left-med pull-left"> <span class="s-lg-guide-label">Tags: </span><span class="s-lg-small bold"><a href="https://guides.library.upenn.edu/srch.php?tag=services&default_lg=1">services</a></span> </div> <div id="s-lib-footer-support-link" class="pull-right pad-right-med"> <a href="mailto:ask@upenn.libanswers.com">Report a problem.</a> </div> </div> </div>   <div id="s-lib-scroll-top"> <a href="javascript:void(0);" onclick="jQuery('body').focus();" title="Back to Top" aria-label="Back to Top"> <span class="fa-stack fa-lg" aria-hidden="true"> <i class="fa fa-square-o fa-stack-2x"></i> <i class="fa fa-angle-double-up fa-stack-1x" style="position:relative; 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