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id="hs_cos_wrapper_widget_1669055644664" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="banner-wrapper" id=""> <section class="hero-landing"> <div class="hero__bg hero-bg-7" style="background-image:url(https://massgeneralbrighamhealthplan.org/hubfs/iStock-1361096540.jpg); background-position:center top;"></div> <div class="hero__inner"> <h1 class="hero__title"> We’re here for you </h1> <div class="hero__content"> <div> <p>Mass General Brigham Health Plan is proud to provide MassHealth insurance coverage to members of Mass General Brigham ACO.</p> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677090531728" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="financial_row3" id=""> <div class="navigation-primary"> <ul> <li> <a href="#about-acos"> About ACOs </a> </li> <li> <a href="#care"> Where to go for care </a> </li> <li> <a href="#resources"> Plan information </a> </li> <li> <a href="#questions"> Have questions or need help? </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_16808023822682-background-color cell_16808023822682-background-layers cell_16808023822682-padding dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680802382130" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1680802382130_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4>Upcoming Flexible Services Program change</h4> <p>On December 31, 2024, the MassHealth Flexible Services Program will be ending. Mass General Brigham Health Plan is working with MassHealth to provide more help with food and housing through a new program called Health Related Social Needs. This program will start on January 1, 2025.</p> <p>The Mass General Brigham Flexible Services team is available to support our members and partners throughout this change and are happy to help answer any questions they may have.</p> <p>For more information on the Health Related Social Needs program visit the <a href="https://www.mass.gov/masshealth-health-related-social-needs-services">MassHealth web site</a> or call Mass General Brigham Customer Service with questions at 800-462-5449 (TTY 711). Hours are Monday through Friday from 8:00 AM to 6:00 PM or Thursdays from 8:00 AM to 8:00 PM.</p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_17151097530762-background-layers cell_17151097530762-padding cell_17151097530762-background-color dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17151097530766" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17151097530766_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4>What you need to know about MassHealth eligibility redeterminations</h4> <p>MassHealth needs to renew coverage for all members to make sure they are still eligible and receive the best benefit they qualify for. If you or the head of your household recently received a notice from MassHealth saying that you need to renew your coverage, you must respond by the due date on your renewal notice.<br><br></p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17151097530767" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style> .colorbutton-module_17151097530767.colorbutton-module_17151097530767 { background-color: #003A96; color: #FFFFFF; } .colorbutton-module_17151097530767.colorbutton-module_17151097530767:hover { background-color: #0077c8; color: #FFFFFF; } </style> <a class="button colorbutton-module_17151097530767" href="https://hcfama.org/masshealthrenew-homepage/"> Get help renewing your coverage </a></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17151097530768" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17151097530768_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><a href="https://hcfama.org/masshealthrenew-homepage/" rel="noopener" target="_blank"></a><br>You should also report any changes to your mailing address if you have recently moved. <a href="https://www.mass.gov/how-to/report-changes-to-masshealth" rel="noopener" target="_blank">Learn how to report these changes here.</a></p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1676301508240" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1676301508240_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2>Mass General Brigham ACO</h2> <p>Mass General Brigham ACO is a health plan for MassHealth members. This ACO offers the same benefits as MassHealth (the Massachusetts Medicaid program).</p> <p>Our goal is to help you see the doctors you need to improve your health. A Mass General Brigham primary care provider will look after your care. You'll also have access to other benefits, support programs, and services<br><br></p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1716301285686" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style> .colorbutton-module_1716301285686.colorbutton-module_1716301285686 { background-color: #003A96; color: #FFFFFF; } .colorbutton-module_1716301285686.colorbutton-module_1716301285686:hover { background-color: #0077c8; color: #FFFFFF; } </style> <a class="button colorbutton-module_1716301285686" href="https://massgeneralbrighamhealthplan.org/mgb-aco/healthequity"> Learn about our health quality and equity strategic plan </a></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1716301321688" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_1716301321688_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="about-acos" data-hs-anchor="true"></a> <h3><span><span dir="ltr"><strong>What is an Accountable Care Organization (ACO)?</strong></span></span></h3> <div data-block="true" data-editor="6fs14" data-offset-key="an3p8-0-0"> <div data-offset-key="an3p8-0-0"> <div data-block="true" data-editor="6fs14" data-offset-key="an3p8-0-0"> <div data-offset-key="an3p8-0-0"><span data-offset-key="an3p8-0-0">ACO is short for Accountable Care Organization. An ACO is a team of doctors and other providers. Your primary care provider (PCP) is a part of this team. The team shares your health information to make sure they are meeting your care needs. This also helps avoid unnecessary duplication of services and saves time on paperwork.</span></div> </div> </div> </div> <div data-block="true" data-editor="6fs14" data-offset-key="75opr-0-0"> </div> <div data-block="true" data-editor="6fs14" data-offset-key="frrf6-0-0"> <div data-offset-key="frrf6-0-0"> <div data-block="true" data-editor="6fs14" data-offset-key="frrf6-0-0"> <div data-offset-key="frrf6-0-0"><span data-offset-key="frrf6-0-0">ACOs work with insurance companies to provide great healthcare. Together they set rules for the quality and cost of care. The goal of the ACO is to provide care that is high quality and low cost.<br><br></span></div> </div> </div> </div></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-16 row1-row-6-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677091732770" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-header" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_widget_1677091732770_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_header" style="" data-hs-cos-general-type="widget" data-hs-cos-type="header"><h3>Coverage for all MassHealth benefits</h3></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row2"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section row2-row-0-padding row2-row-0-margin"> <div class="row-fluid "> <div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1669055702166" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1669055702166_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="text-align: center;">Doctor/specialist visits and urgent or emergency services</h4></span></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="3" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1669055705528" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1669055705528_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="text-align: center;">Mental health and substance use benefits</h4></span></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1669055708168" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1669055708168_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="text-align: center;">Prescription drugs and money-saving pharmacy benefits</h4></span></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="9" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1669055711420" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1669055711420_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="text-align: center;">Routine eye exams, as well as other benefits and discounts</h4></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677089783220" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="accordion widget_1677089783220" id=""> <ul> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Your mental health and substance use benefits </a> <div class="accordion-content"> <div class="accordion-item__body"> <div id="container-2bd9174286"> <div data-cmp-data-layer="{"text-06d3a555f0":{"@type":"aem-mgb/components/text","repo:modifyDate":"2022-10-24T20:02:14Z","xdm:text":"<p>You can see any behavioral health provider on the Massachusetts Behavioral Health Partnership (MBHP). For questions or concerns about your mental health care, contact Massachusetts Behavioral Health Partnership (MBHP) at <a href=\"tel:18004950086\">1-800-495-0086</a>. You can search for a mental health provider using the MBHP provider directory.</p>\r\n"}}" id="text-06d3a555f0"> <h5>Mental health and substance use services offered in partnership with Optum</h5> <p>Your benefits include counseling and treatment for:</p> <ul> <li>Substance use disorders</li> <li>Depression and postpartum depression</li> <li>Eating disorders</li> <li>Suicidal thoughts</li> <li>ADHD</li> <li>Many other mental health issues<br><br></li> </ul> <p>You do not need a referral from your PCP to seek outpatient services. To contact Optum, call <strong>800-462-5449 </strong>(TTY 711).</p> <p><strong>Access online resources and virtual care visits</strong></p> <p>Optum’s Live and Work Well website is the best place to go for behavioral health information. With <a href="https://www.liveandworkwell.com?pin=MGBHPMAM&redirectURL=/content/en/member.html" rel="noopener" target="_blank">liveandworkwell.com</a>, you’ll have access to:</p> <ul> <li>Resources on topics like mental health, caregiving and parenting, and more. </li> <li>Virtual visits with a therapist who can test and treat many mental health conditions.</li> <li>Information specific to your account, including your claims information.<br><br></li> </ul> <p><a href="https://www.liveandworkwell.com?pin=MGBHPMAM&redirectURL=/content/en/member.html" rel="noopener" target="_blank">Click here to get started.</a></p> </div> </div> </div> </div> </li> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Maternal health benefits and resources </a> <div class="accordion-content"> <div class="accordion-item__body"> <p>MassHealth members can receive free doula services during pregnancy, birth, and after.</p> <p>Doula services covered by MassHealth include:</p> <ul> <li>Support during labor and delivery or birth.</li> <li>Up to 8 total hours of visits during pregnancy and during the 12 months after the end of pregnancy. Work with your doula to decide when to have your visits.</li> <li>If you need more than 8 total hours of visits during this time, speak with your doula about MassHealth's prior authorization process, which determines if you can get coverage for more visits.</li> </ul>   <p>Learn more about the program and find a MassHealth doula provider at<span> </span><a href="https://mass.gov/masshealthdoulas" rel="noopener" target="_blank">mass.gov/masshealthdoulas</a>. You can also contact the MassHealth Customer Service Center for more information at (800) 841-2900, TDD/TTY 711.</p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 row2-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677163390685" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1677163390685_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="care" data-hs-anchor="true"></a> <h3>Where to go for care</h3></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677164236956" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="cm-tccwi-wrapper" id=""> <div class="page-center"> <div class="ckeditor-col-container clearfix row"> <div class="columns small-12 medium-4"> <p><img alt="Stethoscope" src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Icons/Stethoscope.png" style="border:px solid rgba(#null,0.0);border-radius:px;"></p> </div> <div class="columns small-12 medium-8"> <h4>Primary care</h4> <p>When you're sick or need routine care, your primary care provider (PCP) can help. To find your PCP's office or choose a new PCP, please use our <a href="http://mgbhealthplan.sapphirethreesixtyfive.com/?ci=mgbaco" target="_blank" rel="noopener">provider search tool.</a></p> <p>If you need help finding a new PCP, you can contact Customer Service or a Care Manager.<br><strong>Phone: </strong>1-800-462-5449 (TTY 711)<br><strong>Email</strong>: HealthPlanCustomerService-Members@mgb.org</p> <p> </p> </div> </div> <div class="ckeditor-col-container clearfix row"> <div class="columns small-12 medium-4"> <p><img alt="Hospital" src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Icons/Hospital.png" style="border:px solid rgba(#null,0.0);border-radius:px;"></p> </div> <div class="columns small-12 medium-8"> <h4>Urgent care</h4> <p>If you aren't able to see your PCP, you can go to an urgent care center for non-emergency care. You can go to any urgent care center near you. This includes urgent care outside the Mass General Brigham ACO network. </p> <p> </p> </div> </div> <div class="ckeditor-col-container clearfix row"> <div class="columns small-12 medium-4"> <p><img alt="Heart Health" src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Icons/Heart%20Health.png" style="border:px solid rgba(#null,0.0);border-radius:px;"></p> </div> <div class="columns small-12 medium-8"> <h4>Specialty care</h4> <p>Your PCP will help connect you with specialists in the Mass General Brigham ACO network. You can also search for specialists using our <a href="http://mgbhealthplan.sapphirethreesixtyfive.com/?ci=mgbaco" target="_blank" rel="noopener">provider search tool.</a></p> <p> </p> </div> </div> <div class="ckeditor-col-container clearfix row"> <div class="columns small-12 medium-4"> <p><img alt="Wellness" src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Icons/Wellness.png" style="border:px solid rgba(#null,0.0);border-radius:px;"></p> </div> <div class="columns small-12 medium-8"> <h4>Mental health care</h4> <p>Do you need mental health or substance use support? Contact Optum using the number on the back of your member ID card. You can also learn more about your behavioral health benefits in the section above or find a provider using our <a href="http://mgbhealthplan.sapphirethreesixtyfive.com/?ci=mgbaco" rel="noopener" target="_blank">provider search tool.</a><br><br></p> </div> </div> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_1684338759572-background-color cell_1684338759572-background-layers dnd-column cell_1684338759572-padding" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16843387595725" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_16843387595725_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="social-needs" data-hs-anchor="true"></a> <h4>Public resources for health-related social needs</h4> <p>You can find helpful resources related to housing, food, transportation, utilities and education assistance on <a href="https://www.mass.gov/topics/health-social-services" rel="noopener" target="_blank">Mass.gov</a>. For additional help in these areas, call customer service at 1-800-462-5449 (TTY 711) and ask to speak with a health coach. You can also email a health coach directly at<a href="mailto:HealthPlanHealthandWellness@mgb.org" rel="noopener"> HealthPlanHealthandWellness@mgb.org</a>.</p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-section row2-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677092457290" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="two-column-featured-content" id=""> <div class="field__item page-center"> <section class="featured-media"> <div class="columns small-12 medium-6 featured-media__media"> <div class="featured-media__image"> <img src="https://massgeneralbrighamhealthplan.org/hubfs/Stock%20images/Portrait%20of%20a%20happy%20female%20student%20using%20laptop%20computer%20in%20university.jpeg" alt="Portrait of a happy female student using laptop computer in university" style="border:px solid rgba(#null,0.0);border-radius:px;"> </div> </div> <div class="columns small-12 medium-6 featured-media__content"> <h2 class="featured-media__title"> Fill out your Health Profile </h2> <div class="featured-media__text"> <p>This survey is quick and private. We use your answers to help you be healthy. Log in to<span> </span><a href="http://member.massgeneralbrighamhealthplan.org/" target="_blank" rel="noopener noreferrer">your member portal</a> or call <strong>1-800-462-5449</strong> and follow the prompts to the Health Profile.</p> </div> <div class="featured-media__cta"> <span id="hs_cos_wrapper_widget_1677092457290_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_cta" style="" data-hs-cos-general-type="widget" data-hs-cos-type="cta"></span> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-section row2-row-5-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677090468271" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1677090468271_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="resources" data-hs-anchor="true"></a> <h3>More information about your plan</h3></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677095958575" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="accordion widget_1677095958575" id=""> <ul> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Resources and forms </a> <div class="accordion-content"> <div class="accordion-item__body"> <p><strong>Review your plan documents<br></strong>Member guide: <a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/MG_MGB_ACO_ENG.pdf" rel="noopener" target="_blank">English</a> |<span> </span><a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/MG_MGB_ACO_ESP.pdf" rel="noopener" target="_blank">Español</a><br>Member handbook: <a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/HNBK_MGB_ACO_Handbook_ENG.pdf" rel="noopener" target="_blank">English</a> |<span> </span><a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/HNBK_MGB_ACO_Handbook_ES.pdf" rel="noopener" target="_blank">Español</a><br>List of covered services: <a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/CSL_MGB%20ACO_ENG.pdf" rel="noopener" target="_blank">English</a> |<span> </span><a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/CSL_MGB%20ACO_ESP.pdf" rel="noopener" target="_blank">Español</a></p> <p><strong>Helpful forms</strong><br>Authorize a Personal Representative:<span> </span><a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/FRM_MGB_ACO_DesignatedPersonalRep_ENG.pdf" rel="noopener" target="_blank">English</a><span> </span>| <a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/FRM_MGB_ACO_DesignatedPersonalRep_ES.pdf" rel="noopener" target="_blank">Español</a><br>Fitness Reimbursement: <a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/FRM_MGB_ACO_FitnessBenefit_ENG.pdf" rel="noopener" target="_blank">English</a><span> </span>|<span> </span><a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/FRM_MGB_ACO_FitnessBenefit_ES.pdf" rel="noopener" target="_blank">Español</a><br>Appeal and Grievance Designation of Authorized Representative Form: <a href="https://resources.massgeneralbrighamhealthplan.org/members/masshealth/Mass_General_Brigham_Health_Plan_Designation_of_Appeal_Rep_Form.pdf" rel="noopener" target="_blank">English</a></p> <p><strong>Find a provider or covered medication</strong><br><a href="http://mgbhealthplan.sapphirethreesixtyfive.com/?ci=mgbaco" rel="noopener" target="_blank">Find a Mass General Brigham ACO health care provider</a><br><a href="https://mhdl.pharmacy.services.conduent.com/MHDL/" title="link to Drug Lookup" rel="noopener" target="_blank">Look up a covered medication on the MassHealth Drug List</a></p> </div> </div> </li> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Find your plan details </a> <div class="accordion-content"> <div class="accordion-item__body"> <p><a href="https://member.massgeneralbrighamhealthplan.org" target="_blank" title="link to mynhp.org" rel="noopener">Log in to our secure Member Portal</a> to see everything you need to manage your plan any time of day. Not a member yet? It’s easy to register.<br><br>There you can:</p> <ul> <li>Learn about your benefits and coverage</li> <li>Select or change your primary care provider</li> <li>Manage your pharmacy benefits</li> <li>Order or print an ID card</li> <li>Submit eligible expenses (like fitness reimbursement)</li> <li>Fill out your Health Profile</li> <li>Learn about perks that come with your plan — like a fitness benefit, discounts on child safety products, and more!</li> </ul> </div> </div> </li> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Connect your health data to third-party apps </a> <div class="accordion-content"> <div class="accordion-item__body"> <p><span>If you would like to connect your health data to a selection of third-party mobile apps, you can do so by creating an account on our secure app connection platform.</span><br><a href="https://massgeneralbrighamhealthplan.org/interoperability">Learn how to create your account and connect your health data.</a></p> </div> </div> </li> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Member data FAQs </a> <div class="accordion-content"> <div class="accordion-item__body"> <p><strong>We collect certain data to help improve care</strong></p> <p>Mass General Brigham Health Plan collects information about our members’ race, ethnicity, language, sexual orientation, gender identity and disability. We use this information to improve the care they get. <a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/Mass_General_Brigham_Health_Plan_Member_Data.pdf" rel="noopener" target="_blank">Read more.</a></p> <p> </p> </div> </div> </li> <li class="accordion-item"> <a class="accordion-item__title" href="javascript:void(0)"> Language assistance cards </a> <div class="accordion-content"> <div class="accordion-item__body"> <p>Let your provider know your preferred language. Print a card and bring it with you to your next visit.</p> <ul> <li><a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/Language%20cards_Spanish_Mass_General_Brigham_Health_Plan.pdf" rel="noopener" target="_blank">Yo hablo español</a></li> <li><a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/Language%20cards_French%20Creole_Mass_General_Brigham_Health_Plan.pdf" rel="noopener" target="_blank">M pale kreyol</a></li> <li><a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/Language%20cards_Portuguese_Mass_General_Brigham_Health_Plan.pdf" rel="noopener" target="_blank">Eu falo purtuguês</a></li> <li><a href="https://resources.massgeneralbrighamhealthplan.org/members/mgb-aco/Language%20cards_Arabic_Mass_General_Brigham_Health_Plan.pdf" rel="noopener" target="_blank">ةيبرعلا ثدحتأ انأ</a></li> </ul> <p> </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1679066619564" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="advanced-contnt" id=""> <div class="page-center"> <div class="table-wrapper"> <div class="table-wrapper__inner"> <div class="contnt_box" style="background-color:rgba(177, 228, 227, 1.0);border-bottom: solid 2px rgba(0, 156, 166, 1.0);"> <h2><span>Waiting for your new member ID card to arrive?</span></h2> <p>If you're a new or soon-to-be member and haven’t received your member ID card in the mail, you can <a href="https://member.massgeneralbrighamhealthplan.org/IDCard/UnRegisteredUserDigitalIDCardRequest" rel="noopener" target="_blank">fill out the form at this link</a> to access a digital ID card. You can then show providers your card on your phone or download a printable copy.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row3"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section row3-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677090943411" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1677090943411_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="questions" data-hs-anchor="true"></a> <h3>Have questions or need help?</h3></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row4"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 row4-row-0-padding dnd-section"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1677098523601" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1677098523601_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">For questions about Mass General Brigham ACO</p> <p>Contact Customer Service at Mass General Brigham Health Plan.</p> <p><span style="font-weight: bold;">Phone</span>: <a href="tel:8004625449" rel="noopener"><span>1-800-462-5449</span></a><span> </span><span>(TTY</span><span> </span><span>711)</span></p> <p><span style="font-weight: bold;">Hours</span>: <span>Monday through Friday, 8:00 AM to 6:00 PM and </span><span>Thursdays 8:00 AM to 8:00 PM</span></p> <p><span style="font-weight: bold;">Email</span>: <a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">HealthPlanCustomerService-Members@mgb.org</a></p> <p style="font-weight: bold;">Address:<br><span style="font-weight: normal;">Mass General Brigham Health Plan</span><br><span style="font-weight: normal;">399 Revolution Drive, Suite 810</span><br><span style="font-weight: normal;">Somerville, MA 02145</span></p></span></div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1677098645583" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_1677098645583_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">For questions about MassHealth benefits</p> <p style="font-weight: normal;">Contact Customer Service at MassHealth.</p> <p style="font-weight: bold;">Phone<span style="font-weight: normal;">: </span><a href="tel:8008412900" style="font-weight: normal;">1-800-841-2900</a><span style="font-weight: normal;"> (TTY users should call </span><a href="tel:%208004974648" style="font-weight: normal;">1-800-497-4648)</a></p> <p style="font-weight: bold;">Hours: <span style="font-weight: normal;">Monday through Friday, 8:00 AM – 5:00 PM.</span> </p> <p style="font-weight: bold;">Website<span style="font-weight: normal;">: </span><a href="https://www.mass.gov/topics/masshealth" target="_blank" rel="noopener" style="font-weight: normal;">mass.gov/MassHealth</a></p></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row5"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16770987394564" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_16770987394564_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">To file an appeal or grievance with Mass General Brigham Health Plan</p> <p><span style="font-weight: bold;">Phone</span>: <a href="tel:8004625449" rel="noopener"><span>1-800-462-5449</span></a><span> </span><span>(TTY</span><span> </span><span>711)</span></p> <p><span style="font-weight: bold;">Hours</span><span style="font-weight: normal;">: <span>Monday through Friday, 8:00 AM to 6:00 PM and </span><span>Thursdays 8:00 AM to 8:00 PM</span></span></p> <p style="font-weight: bold;">Mailing address:<br><span style="font-weight: normal;">ATTN: Appeals and Grievance Department</span><br><span style="font-weight: normal;">399 Revolution Drive, Suite 810</span><br><span style="font-weight: normal;">Somerville, MA 02145</span></p> <p> </p></span></div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16770987394566" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_16770987394566_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">Do you need a health care advocate? Contact the My Ombudsman program</p> <p>My Ombudsman will work with you to make sure you receive your benefits and exercise your rights within your health plan.</p> <p><span style="font-weight: bold;">Phone</span><span style="font-weight: normal;">: </span><a href="tel:8557819898">1-855-781-9898</a><span> </span>(Toll Free). For TTY users, use MassRelay at 711 to call the number above. </p> <p style="font-weight: bold;">Email<span style="font-weight: normal;">: </span><a href="mailto:info@myombudsman.org" style="font-weight: normal;">info@myombudsman.org</a></p> <p style="font-weight: normal;"><span style="font-weight: bold;">Website</span>: <a href="https://myombudsman.org/" rel="noopener" target="_blank">myombudsman.org</a></p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680200848393" class="hs_cos_wrapper hs_cos_wrapper_widget 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