CINXE.COM

<!DOCTYPE html> <html lang="en" xml:lang="en" dir="ltr" xmlns="http://www.w3.org/1999/xhtml" data-edition="asean" data-lang="en" data-brand="cio"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <style>:root { --advertisement-label-text: "Advertisement"; }</style> <meta name="category" content="IT Leadership, IT Strategy"> <link rel="profile" href="https://gmpg.org/xfn/11"> <script> (()=>{var e={};e.g=function(){if("object"==typeof globalThis)return globalThis;try{return this||new Function("return this")()}catch(e){if("object"==typeof window)return window}}(),function({ampUrl:n,isCustomizePreview:t,isAmpDevMode:r,noampQueryVarName:o,noampQueryVarValue:s,disabledStorageKey:i,mobileUserAgents:a,regexRegex:c}){if("undefined"==typeof sessionStorage)return;const d=new RegExp(c);if(!a.some((e=>{const n=e.match(d);return!(!n||!new RegExp(n[1],n[2]).test(navigator.userAgent))||navigator.userAgent.includes(e)})))return;e.g.addEventListener("DOMContentLoaded",(()=>{const e=document.getElementById("amp-mobile-version-switcher");if(!e)return;e.hidden=!1;const n=e.querySelector("a[href]");n&&n.addEventListener("click",(()=>{sessionStorage.removeItem(i)}))}));const g=r&&["paired-browsing-non-amp","paired-browsing-amp"].includes(window.name);if(sessionStorage.getItem(i)||t||g)return;const u=new URL(location.href),m=new URL(n);m.hash=u.hash,u.searchParams.has(o)&&s===u.searchParams.get(o)?sessionStorage.setItem(i,"1"):m.href!==u.href&&(window.stop(),location.replace(m.href))}({"ampUrl":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html?amp=1","noampQueryVarName":"noamp","noampQueryVarValue":"mobile","disabledStorageKey":"amp_mobile_redirect_disabled","mobileUserAgents":["Mobile","Android","Silk\/","Kindle","BlackBerry","Opera Mini","Opera Mobi"],"regexRegex":"^\\\/((?:.|\\n)+)\\\/([i]*)$","isCustomizePreview":false,"isAmpDevMode":false})})(); </script> <meta name='robots' content='max-image-preview:large, index,follow' /> <script> window._sp_analytics = { config: { accountId: 146, events: { onDetectionComplete: function() { console.log('onMessageReady'); } }, } }; </script>  <title>9 key metrics for IT success | CIO</title> <meta name="twitter:label1" content="Written by" /> <meta name="twitter:data1" content="John Edwards" /> <meta name="twitter:label2" content="Est. reading time" /> <meta name="twitter:data2" content="10 minutes" />  <link rel='dns-prefetch' href='//cdn.onthe.io' /> <link rel='dns-prefetch' href='//cdnjs.cloudflare.com' /> <link rel='dns-prefetch' href='//stats.wp.com' /> <link rel="alternate" type="application/rss+xml" title="CIO » Feed" href="https://www.cio.com/feed/" /> <link rel="alternate" type="application/rss+xml" title="CIO » Comments Feed" href="https://www.cio.com/comments/feed/" /> <link rel='stylesheet' id='wp-block-library-css' href='https://www.cio.com/wp-includes/css/dist/block-library/style.min.css?ver=6.6.2' media='all' /> <style id='wp-block-library-inline-css'> .has-text-align-justify{text-align:justify;} </style> <style id='co-authors-plus-coauthors-style-inline-css'> .wp-block-co-authors-plus-coauthors.is-layout-flow [class*=wp-block-co-authors-plus]{display:inline} </style> <style id='co-authors-plus-avatar-style-inline-css'> .wp-block-co-authors-plus-avatar :where(img){height:auto;max-width:100%;vertical-align:bottom}.wp-block-co-authors-plus-coauthors.is-layout-flow .wp-block-co-authors-plus-avatar :where(img){vertical-align:middle}.wp-block-co-authors-plus-avatar:is(.alignleft,.alignright){display:table}.wp-block-co-authors-plus-avatar.aligncenter{display:table;margin-inline:auto} </style> <style id='co-authors-plus-image-style-inline-css'> .wp-block-co-authors-plus-image{margin-bottom:0}.wp-block-co-authors-plus-image :where(img){height:auto;max-width:100%;vertical-align:bottom}.wp-block-co-authors-plus-coauthors.is-layout-flow .wp-block-co-authors-plus-image :where(img){vertical-align:middle}.wp-block-co-authors-plus-image:is(.alignfull,.alignwide) :where(img){width:100%}.wp-block-co-authors-plus-image:is(.alignleft,.alignright){display:table}.wp-block-co-authors-plus-image.aligncenter{display:table;margin-inline:auto} </style> <link rel='stylesheet' id='mediaelement-css' href='https://www.cio.com/wp-includes/js/mediaelement/mediaelementplayer-legacy.min.css?ver=4.2.17' media='all' /> <link rel='stylesheet' id='wp-mediaelement-css' href='https://www.cio.com/wp-includes/js/mediaelement/wp-mediaelement.min.css?ver=6.6.2' media='all' /> <style id='elasticpress-facet-style-inline-css'> .widget_ep-facet input[type=search],.wp-block-elasticpress-facet input[type=search]{margin-bottom:1rem}.widget_ep-facet .searchable .inner,.wp-block-elasticpress-facet .searchable .inner{max-height:20em;overflow:scroll}.widget_ep-facet .term.hide,.wp-block-elasticpress-facet .term.hide{display:none}.widget_ep-facet .empty-term,.wp-block-elasticpress-facet .empty-term{opacity:.5;position:relative}.widget_ep-facet .empty-term:after,.wp-block-elasticpress-facet .empty-term:after{bottom:0;content:" ";display:block;left:0;position:absolute;right:0;top:0;width:100%;z-index:2}.widget_ep-facet .level-1,.wp-block-elasticpress-facet .level-1{padding-left:20px}.widget_ep-facet .level-2,.wp-block-elasticpress-facet .level-2{padding-left:40px}.widget_ep-facet .level-3,.wp-block-elasticpress-facet .level-3{padding-left:60px}.widget_ep-facet .level-4,.wp-block-elasticpress-facet .level-4{padding-left:5pc}.widget_ep-facet .level-5,.wp-block-elasticpress-facet .level-5{padding-left:75pt}.widget_ep-facet input[disabled],.wp-block-elasticpress-facet input[disabled]{cursor:pointer;opacity:1}.widget_ep-facet .term a,.wp-block-elasticpress-facet .term a{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;position:relative}.widget_ep-facet .term a:hover .ep-checkbox,.wp-block-elasticpress-facet .term a:hover .ep-checkbox{background-color:#ccc}.ep-checkbox{-webkit-box-align:center;-ms-flex-align:center;-ms-flex-negative:0;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;background-color:#eee;display:-webkit-box;display:-ms-flexbox;display:flex;flex-shrink:0;height:1em;justify-content:center;margin-right:.25em;width:1em}.ep-checkbox:after{border:solid #fff;border-width:0 .125em .125em 0;content:"";display:none;height:.5em;-webkit-transform:rotate(45deg);transform:rotate(45deg);width:.25em}.ep-checkbox.checked{background-color:#5e5e5e}.ep-checkbox.checked:after{display:block} </style> <link rel='stylesheet' id='elasticpress-related-posts-block-css' href='https://www.cio.com/wp-content/mu-plugins/search/elasticpress/dist/css/related-posts-block-styles.min.css?ver=4.2.2' media='all' /> <style id='classic-theme-styles-inline-css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='editions-desktop-css' href='https://www.cio.com/wp-content/client-mu-plugins/idg-editions/dist/styles/main.css?ver=0.1.0' media='all' /> <link rel='stylesheet' id='third-party-integrations-style-css' href='https://www.cio.com/wp-content/client-mu-plugins/idg-third-party/dist/styles/index.css?ver=1743241299' media='all' /> <link rel='stylesheet' id='frontend-jwplayer-styles-css' href='https://www.cio.com/wp-content/themes/idg-b2b-base-theme/dist/styles/jwplayer.css?ver=1743241299' media='all' /> <link rel='stylesheet' id='frontend-shared-styles-css' href='https://www.cio.com/wp-content/themes/idg-b2b-base-theme/dist/styles/shared.css?ver=1743241299' media='all' /> <link rel='stylesheet' id='frontend-styles-css' href='https://www.cio.com/wp-content/themes/idg-b2b-base-theme/dist/styles/bundle.css?ver=1743241299' media='all' /> <link rel='stylesheet' id='cio-amp-styles-css' href='https://www.cio.com/wp-content/themes/cio-b2b-child-theme/dist/styles/amp.css?ver=1743163674' media='all' /> <link rel='stylesheet' id='jetpack_css-css' href='https://www.cio.com/wp-content/mu-plugins/jetpack-12.8/css/jetpack.css?ver=12.8.2' media='all' /> <script type="text/javascript" src="https://www.cio.com/wp-includes/js/dist/hooks.min.js?m=1742994395g" ></script><script src="https://www.cio.com/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script id="wp-i18n-js-after"> wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); </script> <script type="text/javascript" src="https://www.cio.com/wp-content/client-mu-plugins/idg-editions/dist/scripts/editions-front.js?m=1743241299g" ></script><script id="third-party-integrations-script-js-extra"> var IDG = {"settings":{"cmp":{"account":{"id":"146","base_endpoint":"https:\/\/cmpv2.cio.com","href":"https:\/\/cio.com","is_cp_multi_campaign_enabled":true},"gdpr":{"script":"https:\/\/cmpv2.cio.com\/unified\/wrapperMessagingWithoutDetection.js","privacy_manager_id":"1096030","property_id":"9218","privacy_manager_id_amp":"1096030","href_amp":"https:\/\/amp.cio.com"},"ccpa":{"script":"https:\/\/ccpa.sp-prod.net\/ccpa.js","origin":"https:\/\/ccpa-service.sp-prod.net","privacy_manager_id":"1096053","privacy_manager_uuid":"5dfa75f712068b42714ed7b8","property_id":"16071","href_amp":"https:\/\/ccpa.amp.cio.com"}},"gtm":{"account":{"id":"GTM-5JGZ3LH","amp_id":"","ua_number":"UA-300704-2"}},"gpt":{"consent":{"vendor_id":"5e74df5ff443bb795772df9c"},"config":{"prefix":"\/8456\/IDG.G_B2B_CIO.com\/","threshold":"0.7","slots":[{"name":"gpt-leaderboard","template":"banner","disabled":false,"sticky_duration":"12","pos":"ATF1","size":"320x50","size_definitions":[{"breakpoint":"970","sizes":"728x90"},{"breakpoint":"728","sizes":"728x90"},{"breakpoint":"320","sizes":"300x50,320x50"}],"insert_after_p":"1"},{"name":"gpt-leaderboardmainbod","template":"article","disabled":false,"refresh_interval":"15","refresh_amount":"6","size":"300x50","pos":"BTF{{count}}","size_definitions":[{"breakpoint":"970","sizes":"970x250,728x90,300x250"},{"breakpoint":"728","sizes":"728x90,300x250"},{"breakpoint":"320","sizes":"300x50,320x50,300x250"}],"page_template":[{"custom_template":"Homepage","desktop":"3,10","mobile":"3,10","feed_v2_articlelisting":[{"feed_v2":"Feed-V2","desktop":"3,5,9","mobile":"3,5,9","block_name":"feed_v2"}]},{"custom_template":"Article","desktop":"3,6,9,12,15,18,21,24,27,30,33,36,40","mobile":"3,6,9,12,15,18,21,24,27,30,33,36,40","feed_v2_articlelisting":[{"feed_v2":"Feed-V2","desktop":"3,5,9","mobile":"3,5,9","block_name":"feed_v2"}]},{"custom_template":"Archive","desktop":"0","mobile":"0","feed_v2_articlelisting":[{"feed_v2":"Feed-V2","desktop":"3,5,9","mobile":"3,5,9","block_name":"feed_v2"}]}],"insert_after_p":"1"},{"name":"gpt-rightrail","template":"right_rail","disabled":false,"size":"120x600","section":"Sidebardfpatf{{count}}","pos":"BTF{{count}}","size_definitions":[{"breakpoint":"970","sizes":"300x250,300x600,160x600,120x600"},{"breakpoint":"728","sizes":""},{"breakpoint":"320","sizes":""}],"insert_after_p":"1"},{"name":"gpt-oc_ad_1","template":"oc_ad_1","disabled":false,"size":"7x7","pos":"ATF1","size_definitions":[{"breakpoint":"970","sizes":"7x7,1x2"},{"breakpoint":"728","sizes":"7x7"},{"breakpoint":"320","sizes":"7x7"}],"insert_after_p":"1"},{"name":"gpt-topimu","template":"topimu","disabled":false,"size":"300x50","pos":"ATF1","size_definitions":[{"breakpoint":"970","sizes":"300x250,300x600,160x600,120x600"},{"breakpoint":"728","sizes":""},{"breakpoint":"320","sizes":""}],"insert_after_p":"1"},{"name":"gpt-bottomleaderboard1","template":"bottomleaderboard1","disabled":false,"size":"300x50","pos":"BTF","size_definitions":[{"breakpoint":"970","sizes":"970x90,970x250,728x90"},{"breakpoint":"728","sizes":"728x90,468x60"},{"breakpoint":"320","sizes":"300x50,320x50"}],"insert_after_p":"1"},{"name":"gpt-bottomleaderboard2","template":"bottomleaderboard2","disabled":false,"size":"300x50","pos":"BTF","size_definitions":[{"breakpoint":"970","sizes":"970x90,970x250,728x90"},{"breakpoint":"728","sizes":"728x90,468x60"},{"breakpoint":"320","sizes":"300x50,320x50"}],"insert_after_p":"1"},{"name":"gpt-overlay","template":"overlay","disabled":false,"size":"640x480","pos":"gpt-overlay","size_definitions":[{"breakpoint":"970","sizes":"640x480"},{"breakpoint":"728","sizes":"640x480"},{"breakpoint":"320","sizes":""}],"insert_after_p":"1"},{"name":"gpt-skin","template":"skin","disabled":false,"size":"1x1","pos":"gpt-skin","size_definitions":[{"breakpoint":"970","sizes":"1x1"},{"breakpoint":"728","sizes":""},{"breakpoint":"320","sizes":""}],"insert_after_p":"1"},{"name":"gpt-inread","template":"inread","disabled":false,"size":"2x1","pos":"inread","size_definitions":[{"breakpoint":"970","sizes":"2x1"},{"breakpoint":"728","sizes":"2x1"},{"breakpoint":"320","sizes":"2x1"}],"insert_after_p":"1"}],"aps_pub_id":"0"}},"permutive":{"account":{"workspace_id":"f5b3be27-f789-4ef1-8867-37c67da5b361","api_key":"84c7e805-5ce9-41f4-b988-3529488bab1c"}},"outbrain":{"config":{"script":"","widget_id":"","amp_widget_ids":"","src":""}},"nativo":{"config":{"script":"https:\/\/s.ntv.io\/serve\/load.js","page_template":[{"custom_template":"Homepage","desktop":"5,8,13","mobile":"5,8,13"},{"custom_template":"Article","desktop":"22,32,37","mobile":"22,32,37"},{"custom_template":"Archive","desktop":"3","mobile":"3"}],"insert_after_p":"10","insert_after_article":"20","insert_after_article_offset":"4","relatedcontent":[{"related_content_block":"Related Content","desktop":"3","block_name":"related_content","disabled":false}],"populartopic":[{"nativopopulartopic":"Popular Topics","desktop":"2","mobile":"2","block_name":"popular_topics"}],"herov2":[{"nativoherov2":"Hero V2","desktop":"2","mobile":"2","block_name":"hero_v2","variant":[{"variant_name":"Default","desktop":"3,5","mobile":"3,5","Variant_value":"default"},{"variant_name":"Card 4 By 4","desktop":"4","mobile":"4","Variant_value":"fourByFour"},{"variant_name":"Card Small 4 By 4","desktop":"4","mobile":"4","Variant_value":"oneByThree"}]}],"variouscontentlisting":[{"various_content_listing":"Various content listings","desktop":"3,5,9","mobile":"3,5,9","block_name":"various_content_listing"}]}},"newsletter_register_para_details":{"nrp_info":{"paracount":"0"}},"newsletter_subscribe_btn_redirect_url":[],"subscribers":{"config":{"id":"41af4c1f-bdcb-4f2f-843e-3adc90638ac9","script":"https:\/\/cdn.subscribers.com\/assets\/subscribers.js"}},"jw_player":{"config":{"insert_after_p":"4","insert_after_article":"","player_library_id":"8yHZorDV","amp_player_library_id":"1bBmI8DA","floating_player_playlist_id":"RJ7rih4g","adscheduleid":"LxK3nuOJ","floating_player_adscheduleid":"LxK3nuOJ","description_url":"http:\/\/www.cio.com","sz":"640x480|640x360","ciu_szs":"300x250,728x90","amp_insert_after_p":"4","floating_player_delay":"5"}},"io_script":{"config":{"id":"cme2wwG7ltZT","io_amp_id":"45618"}}},"GPT":{"ad_slot_name":"it-leadership_section","prefix":"\/8456\/IDG.G_B2B_CIO.com\/","targeting":{"articleId":"219666","author":"John Edwards","browser":"Mozilla\/4.0(compatible;MSIE7.0;WindowsNT6.0;SLCC1;.NETCLR2.0.50727;.NETCLR3.0.04506;.NETCLR3.5.21022;.NETCLR1.0.3705;.NETCLR1.1.4322)","templateType":"article","categorySlugs":"it-leadership,it-strategy","tags":"","categoryIds":"2127,2135","env":null,"productId":"","goldenIds":"650,561","channel":"it-leadership","fireplace":"false","type":"feature","typeId":"8","sponsored":"false","video-autoplay":"true","manufactuer":"","url":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html","zone":"feature-article\/it-leadership","wpsponsorshipId":""}},"geolocation":"SG","suppress_monetization":{},"supressBb2bRightrail":"","products":[],"vendor_pricing":{"amazon":[]},"APS":[],"isB2B":"1","isSingle":"1","isEuVisitor":""}; </script> <script id="third-party-integrations-script-js-before"> window.dataLayer = window.dataLayer || []; window.dataLayer.push({"adBlockerEnabled":true,"arenaId":"","audience":"enterprise","ccpaOptedOut":"false","environment":"wp_production","sessionNumber":"@TODO","firstSessionDate":"@TODO","lastSessionDate":"@TODO","timestamp":1743361771,"url":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html","triblioPixelCode":"","prodIds":"","prodCategories":"","prodManufacturers":"","prodNames":"","prodVendors":"","categories":"it leadership, it strategy","categoryIds":"2127, 2135","categoriesSlugs":"it-leadership, it-strategy","channel":"it-leadership","primaryCategory":"it leadership","primaryAncestorCategoryList":"it leadership","primaryAncestorCategoryListSlugs":"it-leadership","ancestorGoldenCategories":"it-leadership, it-strategy","goldenTaxonomyIdPrimary":"650","gtaxPrimaryIdsList":"650","gtaxPrimarySlugsList":"it-leadership","gtaxIdList":"650, 561","gtaxList":"it leadership, it strategy","bcGtaxIdList":[650,561],"bcGtaxList":["it leadership","it strategy"],"language":"English","author":"John Edwards","translation":"no","translationOriginalArticleId":"","translationOriginalPublication":"","translationOriginalLanguage":"","translationOriginalBrand":"","articleId":"219666","articleTitle":"9 key metrics for IT success","articleType":"default","isBlog":"false","blogname":"","blogId":"","brandpost":"false","content_type":"Feature","datePublished":"2025-03-18","dateUpdate":"2025-03-18","dateTimePublished":"2025-03-18T03:01:00-07:00","dateTimeUpdate":"2025-03-18T03:03:09-07:00","dateFirstPublished":"2019-01-23","dateFirstTimePublished":"2019-01-23T08:00:00-08:00","daysSincePublished":"2258","daysSinceUpdated":"12","description":"IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success.","displayType":"article","fireplace":"false","pageNumber":"1","page_type":"article","platform":"web","podcastSponsored":"false","property":"cio","source":"cio","sponsorName":"","sponsorshipId":"","tags":[],"legacyCmsId":"3333600","edition":"asean","articleLocale":"global","isInsiderContent":"false","insiderSignedIn":"true","adSuppression":"false","BCUID":"","legacyCmsName":"Onecms","idgAppID":{"SITE_TYPE":[{"type":"delivery","site":"cio.com","sourcecms":"onecms","connectedhub":"b2b","staff":"CIO Staff","brand":"CIO"}],"IDG_APP_ID":6598}}); // GDPR Stub function _typeof(t){return(_typeof="function"==typeof Symbol&&"symbol"==typeof Symbol.iterator?function(t){return typeof t}:function(t){return t&&"function"==typeof Symbol&&t.constructor===Symbol&&t!==Symbol.prototype?"symbol":typeof t})(t)}!function(){for(var t,e,o=[],n=window,r=n;r;){try{if(r.frames.__tcfapiLocator){t=r;break}}catch(t){}if(r===n.top)break;r=n.parent}t||(function t(){var e=n.document,o=!!n.frames.__tcfapiLocator;if(!o)if(e.body){var r=e.createElement("iframe");r.style.cssText="display:none",r.name="__tcfapiLocator",e.body.appendChild(r)}else setTimeout(t,5);return!o}(),n.__tcfapi=function(){for(var t=arguments.length,n=new Array(t),r=0;r<t;r++)n[r]=arguments[r];if(!n.length)return o;"setGdprApplies"===n[0]?n.length>3&&2===parseInt(n[1],10)&&"boolean"==typeof n[3]&&(e=n[3],"function"==typeof n[2]&&n[2]("set",!0)):"ping"===n[0]?"function"==typeof n[2]&&n[2]({gdprApplies:e,cmpLoaded:!1,cmpStatus:"stub"}):o.push(n)},n.addEventListener("message",(function(t){var e="string"==typeof t.data,o={};if(e)try{o=JSON.parse(t.data)}catch(t){}else o=t.data;var n="object"===_typeof(o)?o.__tcfapiCall:null;n&&window.__tcfapi(n.command,n.version,(function(o,r){var a={__tcfapiReturn:{returnValue:o,success:r,callId:n.callId}};t&&t.source&&t.source.postMessage&&t.source.postMessage(e?JSON.stringify(a):a,"*")}),n.parameter)}),!1))}(); window.__gpp_addFrame=function(e){if(!window.frames[e])if(document.body){var t=document.createElement("iframe");t.style.cssText="display:none",t.name=e,document.body.appendChild(t)}else window.setTimeout(window.__gpp_addFrame,10,e)},window.__gpp_stub=function(){var e=arguments;if(__gpp.queue=__gpp.queue||[],__gpp.events=__gpp.events||[],!e.length||1==e.length&&"queue"==e[0])return __gpp.queue;if(1==e.length&&"events"==e[0])return __gpp.events;var t=e[0],p=e.length>1?e[1]:null,s=e.length>2?e[2]:null;if("ping"===t)p({gppVersion:"1.1",cmpStatus:"stub",cmpDisplayStatus:"hidden",signalStatus:"not ready",supportedAPIs:["2:tcfeuv2","5:tcfcav1","6:uspv1","7:usnatv1","8:uscav1","9:usvav1","10:uscov1","11:usutv1","12:usctv1"],cmpId:0,sectionList:[],applicableSections:[],gppString:"",parsedSections:{}},!0);else if("addEventListener"===t){"lastId"in __gpp||(__gpp.lastId=0),__gpp.lastId++;var n=__gpp.lastId;__gpp.events.push({id:n,callback:p,parameter:s}),p({eventName:"listenerRegistered",listenerId:n,data:!0,pingData:{gppVersion:"1.1",cmpStatus:"stub",cmpDisplayStatus:"hidden",signalStatus:"not ready",supportedAPIs:["2:tcfeuv2","5:tcfcav1","6:uspv1","7:usnatv1","8:uscav1","9:usvav1","10:uscov1","11:usutv1","12:usctv1"],cmpId:0,sectionList:[],applicableSections:[],gppString:"",parsedSections:{}}},!0)}else if("removeEventListener"===t){for(var a=!1,i=0;i<__gpp.events.length;i++)if(__gpp.events[i].id==s){__gpp.events.splice(i,1),a=!0;break}p({eventName:"listenerRemoved",listenerId:s,data:a,pingData:{gppVersion:"1.1",cmpStatus:"stub",cmpDisplayStatus:"hidden",signalStatus:"not ready",supportedAPIs:["2:tcfeuv2","5:tcfcav1","6:uspv1","7:usnatv1","8:uscav1","9:usvav1","10:uscov1","11:usutv1","12:usctv1"],cmpId:0,sectionList:[],applicableSections:[],gppString:"",parsedSections:{}}},!0)}else"hasSection"===t?p(!1,!0):"getSection"===t||"getField"===t?p(null,!0):__gpp.queue.push([].slice.apply(e))},window.__gpp_msghandler=function(e){var t="string"==typeof e.data;try{var p=t?JSON.parse(e.data):e.data}catch(e){p=null}if("object"==typeof p&&null!==p&&"__gppCall"in p){var s=p.__gppCall;window.__gpp(s.command,(function(p,n){var a={__gppReturn:{returnValue:p,success:n,callId:s.callId}};e.source.postMessage(t?JSON.stringify(a):a,"*")}),"parameter"in s?s.parameter:null,"version"in s?s.version:"1.1")}},"__gpp"in window&&"function"==typeof window.__gpp||(window.__gpp=window.__gpp_stub,window.addEventListener("message",window.__gpp_msghandler,!1),window.__gpp_addFrame("__gppLocator")); // CCPA Stub (function () { var e = false; var c = window; var t = document; function r() { if (!c.frames["__uspapiLocator"]) { if (t.body) { var a = t.body; var e = t.createElement("iframe"); e.style.cssText = "display:none"; e.name = "__uspapiLocator"; a.appendChild(e) } else { setTimeout(r, 5) } } } r(); function p() { var a = arguments; __uspapi.a = __uspapi.a || []; if (!a.length) { return __uspapi.a } else if (a[0] === "ping") { a[2]({ gdprAppliesGlobally: e, cmpLoaded: false }, true) } else { __uspapi.a.push([].slice.apply(a)) } } function l(t) { var r = typeof t.data === "string"; try { var a = r ? JSON.parse(t.data) : t.data; if (a.__cmpCall) { var n = a.__cmpCall; c.__uspapi(n.command, n.parameter, function (a, e) { var c = { __cmpReturn: { returnValue: a, success: e, callId: n.callId } }; t.source.postMessage(r ? JSON.stringify(c) : c, "*") }) } } catch (a) { } } if (typeof __uspapi !== "function") { c.__uspapi = p; __uspapi.msgHandler = l; c.addEventListener("message", l, false) } })(); // Google Tag Manager (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5JGZ3LH'); // Permutive Stub !function(n,e,i){if(!n){n=n||{},window.permutive=n,n.q=[],n.config={}||{},n.config.apiKey=e,n.config.environment=n.config.environment||"production";for(var o=["addon","identify","track","trigger","query","segment","segments","ready","on","once","user","consent"],r=0;r<o.length;r++){var t=o[r];n[t]=function(e){return function(){var i=Array.prototype.slice.call(arguments,0);n.q.push({functionName:e,arguments:i})}}(t)}}}( window.permutive, '84c7e805-5ce9-41f4-b988-3529488bab1c' ); window.googletag=window.googletag||{},window.googletag.cmd=window.googletag.cmd||[],window.googletag.cmd.push(function(){if(0===window.googletag.pubads().getTargeting("permutive").length){var g=window.localStorage.getItem("_pdfps");window.googletag.pubads().setTargeting("permutive",g?JSON.parse(g):[])}}); let categorySlug = 'it-leadership'; const stripOutIllegal = s => s.replace(/[~'"=!+#;^()<>&[]]/g,''); window.ntvConfig = window.ntvConfig || {} ; window.ntvConfig.keyValues = window.ntvConfig.keyValues || {}; const segs = localStorage.getItem('_pnativo'); if (segs) { window.ntvConfig.keyValues.permutive = JSON.parse(segs).join(","); } const metaKeywordsTag = document.querySelector("meta[name='keywords']"); if ( metaKeywordsTag && (metaKeywordsTag.hasAttribute('content')) ) { const kwds = metaKeywordsTag.content.split(',').filter(kw => kw.length <= 40); window.ntvConfig.keyValues.contextual = stripOutIllegal(kwds.join(',')); } [categorySlug].forEach(function(val) { if (val.length !== 0) { window.ntvConfig.keyValues.channel = stripOutIllegal(val); } }); if (typeof(window.ntvConfig.keyValues.channel) === "undefined") { window.ntvConfig.keyValues.channel = ""; } const DoSomething = () => { const boxes = document.querySelectorAll('.nativo-loading'); boxes.forEach(box => { box.classList.remove('nativo-loading'); }); } var ntv=ntv||{};ntv.cmd=ntv.cmd||[]; // setup command queue ntv.cmd.push(function(){ setTimeout(DoSomething, 1000) }); window._io_config = window?._io_config || {}; window._io_config["0.2.0"] = window?._io_config["0.2.0"] || []; window._io_config["0.2.0"].push({"page_url":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html","page_url_canonical":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html","page_title":"9 key metrics for IT success | CIO","page_type":"article","page_language":"en","article_authors":["John Edwards"],"article_type":"Feature","article_publication_date":"Tue, 18 Mar 2025 3:01:00 PDT"}); </script> <script src="https://www.cio.com/wp-content/client-mu-plugins/idg-third-party/dist/scripts/index.js?ver=1743241299" id="third-party-integrations-script-js"></script> <script type="text/javascript" src="https://www.cio.com/_static/??-eJydzFEKgzAMANALGYNOGP0YO0vXFJfSdiGJSG+vZ9jX+3t4CqRf99wdU+UbaAdIPXbuhkw7+JeVQKL6QGJztKQsblhOqXFknYtN+H8jmj9MEMnu6N1ey3N7rNuyhlAuaCo53w==" ></script><script async src="https://cdn.onthe.io/io.js/cme2wwG7ltZT?ver=1" id="io_script_code-js"></script> <script type="text/javascript" src="https://www.cio.com/_static/??-eJzTLy/QzcxLzilNSS3WzwKiwtLUokoopZebmaeXVayjj0+Rbm5melFiSSpUsX2uraG5iZGlpYmxpWkWAK+4Ii0=" ></script><script src="https://cdnjs.cloudflare.com/ajax/libs/jquery.colorbox/1.6.4/jquery.colorbox-min.js?ver=1.6.4" id="idg-legacy-colorbox-script-js"></script> <script type="text/javascript" src="https://www.cio.com/wp-content/themes/idg-b2b-base-theme/dist/scripts/custom-multiselect.js?m=1743241299g" ></script><link rel="alternate" type="text/html" media="only screen and (max-width: 640px)" href="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html?amp=1"> <style>img#wpstats{display:none}</style> <script type="application/ld+json">[{"@context":"https:\/\/schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cio.com\/asean\/"},{"@type":"ListItem","position":2,"name":"IT Leadership","item":"https:\/\/www.cio.com\/asean\/it-leadership\/"},{"@type":"ListItem","position":3,"name":"9 key metrics for IT success","item":""}]},{"@context":"https:\/\/schema.org","@type":"Article","url":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html","publisher":{"@type":"Organization","name":"CIO","url":"https:\/\/www.cio.com","logo":{"@type":"ImageObject","url":"https:\/\/www.cio.com\/wp-content\/uploads\/2022\/04\/CIO_Logo.png"}},"author":{"@type":"Person","name":"John Edwards","jobTitle":"Contributing writer","url":"https:\/\/www.cio.com\/profile\/john-edwards\/"},"name":"9 key metrics for IT success","headline":"9 key metrics for IT success","articleBody":"IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. The result is wasted time, confusion, and, in some cases, conflicting insights.\n\nThere are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. \u201cTo name a few \u2014 products and services that are delivered on time and on budget, and overall IT ROI.\u201d The most effective approach to achieve success, he adds, is to study metrics across all adoption performance areas. \u201cMetrics provide a means to monitor progress.\u201d\n\nFor the CIO assembling an analysis package that enterprise leaders can use to glean IT\u2019s impact on transformations and operations, metrics minimalism is key. Avoid clutter and confusion to instead focus on a core set of fundamental metrics that provide clear insight into critical issues and challenges. While additional analysis tools can be added over time to augment and illuminate important trends, it\u2019s best to begin with just a few basic tools.\n\nHere\u2019s a look at the fundamental metrics that stand out for accurately measuring IT success and should have a home in every CIO\u2019s analysis toolkit.\n\n1. Return on investment\n\nAs it has for years, return on investment (ROI) continues to be the central metric associated with transformation. \u201cTransformation is all about doing business differently and generating value,\u201d says Lou DiLorenzo, US CIO and CDAO program leader at Deloitte Consulting. Besides providing insight into value, ROI, when performed correctly, will highlight the joint ownership between business and IT that\u2019s necessary to bring transformation to life.\n\nProject ROI should never be defined by a single IT project manager working in a vacuum, DiLorenzo cautions. Planning should always be a joint effort. Under this arrangement, business users own the numerator \u2014 essentially the reason why the transformation project launched \u2014 to increase sales volume, optimize margin through pricing, and so on. IT, meanwhile, owns the denominator \u2014 the cost to deliver the work on time, on budget, and with high quality.\n\n\u201cEach side needs to deliver on their obligation for the project to be successful, and piling up a number of successful, value-creating projects will help transform a business,\u201d DiLorenzo says.\n\n2. Business value delivered\n\nClosely related to ROI is business value delivered. \u201cThis is the most relevant metric for the business, and it helps to justify the investment needed by the IT organization to drive the transformation initiative,\u201d says Sameer Bhagwat, vice president and head of IT consulting firm Capgemini Americas\u2019 Applications Managed Services Center of Excellence.\n\nSpecific IT transformation projects are frequently linked to overall enterprise digital transformation initiatives. But the success of these projects can still be measured by the traditional metrics of project costs \u2014 implementation timelines, functionality delivered, and so on. \u201cThe true measure of success is based on the business value delivered,\u201d Bhagwat says.\n\nAccording to Bhagwat, the ability to directly link IT transformation to business benefits will foster greater collaboration between business and IT leaders. \u201cIt also enables better governance on transformation initiatives, since initiatives that drive higher value for the business get prioritized.\u201d\n\nBusiness benefits can be quantified in three dimensions, Bhagwat says \u2014 revenue improvement, cost reduction, or working capital improvement. \u201cThis allows for easy comparisons across initiatives to identify those that deliver the maximum transformation benefits,\u201d he states. \u201cQuantifying the expected business value of an IT initiative forces the IT teams to better understand the implications and impact of the transformation initiative they are implementing.\u201d\n\n3. Rate of change\n\n\u201cThe most important metric for IT success is rate of change,\u201d says Nicolas Avila, CTO for North America at IT and software development company Globant.\n\nAvila observes that many IT leaders will default to ROI as the most important metric because there\u2019s strong belief that a good ROI is necessary to get the most out of the technology spend.\n\n\u201cThat\u2019s key, but something that leaders don\u2019t fully realize is that the speed in which we can create change not only allows us to react faster, but also helps reduce our fear of failing,\u201d Avila explains. \u201cFailing isn\u2019t as critical when your IT department is going to quickly and constantly change and improve.\u201d\n\nThe rate-of-change metric helps destigmatize failure, and if failure is unavoidable, it\u2019s important to fail fast, Avila advises. \u201cMost companies think of failure as something they want to avoid, but really fast-changing organizations understand failures as a step towards success.\u201d\n\nEvery leader and every team should use rate of change to determine how quickly they can turn around a particular change, Avila recommends. \u201cMany managers are measured by their production rather than their speed of evolution, and that\u2019s an issue in the modern world,\u201d he notes. \u201cYou have to have a good measure of which teams need to move fast and what they are really achieving.\u201d\n\nAvila says it\u2019s also important to understand that that the rate-of-change metric doesn\u2019t only live within the IT department \u2014 it also informs business leaders. \u201cBusinesses should work hand in hand with their IT department to pivot quickly in order to maximize success,\u201d he concludes.\n\n4. Application delivery success\n\nHow well an IT organization can deliver critical business applications is an essential metric, says Song Pang, senior vice president of engineering at network automation technology provider NetBrain Technology. \u201cMost modern applications are comprised of many distributed services working together,\u201d he notes. \u201cEach micro-service must be able to be delivered as the enterprise architect designed.\u201d\n\nService delivery success relative to service usage volume is a directional metric, Pang states. \u201cThis metric becomes more successful as increasing effort is expended to reduce problems before they are reported.\u201d\n\nDiscovering issues before they are noticed should be a fundamental goal any IT organization has, and comparing its value month after month will determine if IT is improving at delivering services.\n\n5. IT and business team engagement\n\nMatt Mead, CTO of tech consulting firm SPR, believes that IT and business team engagement is a powerful metric for measuring transformation success. \u201cWe know teams experience psychological development through forming, storming, norming, and performing,\u201d he says. \u201cWe also know it takes time for joint business and technical teams, typically created for an organizational transformation, to gel and get into a groove.\u201d\n\nMead notes that he frequently sees clients failing to allot sufficient time for transformative changes to settle into place. Instead, poorly engaged IT and business project leaders declare success and move on, prematurely, to the next transformation stage.\n\n\u201cThe best metric, especially during the first year of a transformation, is to measure the engagement level from all team business and IT team members,\u201d he advises. \u201cIf engagement is high, you have the foundation upon which to be successful,\u201d Mead says. \u201cIf engagement is low, your transformation is flawed, and failure is likely.\u201d\n\n6. Customer experience quality\n\nWhile a digital transformation initiative may include a variety of goals, such as enhanced productivity, larger market share, or optimized operational costs, success is ultimately defined by a single thing: how do customers feel about the enterprise\u2019s brand, product, or service, says Milind Damle, principle at digital-first technology services firm Apexon. \u201cIf your digital transformation initiatives don\u2019t improve the quality of the customer experience, are they really meaningful in achieving consistent top-line growth?\u201d he asks. \n\nDamle notes that numerous reports over the years have discovered that customers place experience over price when making a brand decision.\u202f\u201cThis makes customer experience the most important metric in measuring the success of any transformation initiative,\u201d he states.\n\n7. End-user satisfaction\n\nEnd-user satisfaction offers insight into how well IT services are aligning with user expectations, needs, and perceptions. High satisfaction leads to increased IT trust, reduces shadow IT, encourages collaboration with business leaders, and improves employee retention, ultimately leading to more efficient and effective operations, says Chris Karalis, a director with technology research and advisory firm ISG.\n\nEnsuring end-user satisfaction begins with periodic surveys to collect user feedback. \u201cThese surveys should address multiple facets of a user\u2019s IT experience, including satisfaction with technology devices, applications, connectivity, and support,\u201d Karalis, advises. Additionally, the surveys should be conducted across the entire user population to ensure that no one is overlooked.\n\nISG suggests administering surveys annually, along with periodic brief transaction canvasses following various user interactions, such as service requests, bug fixes, and incident resolutions, to continually monitor satisfaction trends. \u201cIT then needs to analyze the data to identify potential issues in how IT services are delivered, and which user groups are most impacted,\u201d Karalis says. He adds that IT leaders need to address pain points with actionable results or users may stop providing input and, over the long term, become more disgruntled with IT services.\n\nThe end-user satisfaction metric\u2019s strength lies in the fact that it touches all parts of the IT organization. \u201cWhile some components face users more directly, all service areas have dependencies that impact users in some way,\u201d Karalis says. Satisfaction metric results should be shared with both IT and business leaders, and action plans should be developed by C-level executives and IT service leads.\n\n8. Technical debt index\n\nExcessive technical debt can fatally damage even the most promising transformation initiative. When a project is developed and deployed in a rush, quality often suffers and the venture must inevitably be revisited to repair compatibility problems, security gaps, performance issues, and various other budget-draining headaches, says Shafqat Azim, partner, digital strategy and solutions at technology research and advisory firm ISG. Azim believes that technical debt is the biggest inhibitor to successful agility and transformation. \u201cManaging technical debt actively as part of operations ensures an organization can transform as needed, when needed,\u201d he states.\n\nAzim suggests using a technical debt index to measure and track spending. \u201cAt a strategic level, the most important metric is the percentage of the overall technology budget being allocated to transformation,\u201d he says. \u201cIt\u2019s imperative to measure the percentage of the technology budget being allocated toward three areas: running the business, enabling incremental innovation, and enabling disruptive innovation.\u201d At a tactical level, measuring transformation throughput and velocity of transformation is critical, he adds.\n\n9. A combination of speed, quality, and value\n\nWhen merged, speed, quality, and value metrics are essential for any organization undergoing transformation and looking to move away from traditional project management approaches, says Sheldon Monteiro, chief product officer at digital consulting firm Publicis Sapient. \u201cThis metric isn\u2019t limited to a specific role or level within an IT organization,\u201d he explains. \u201cIt\u2019s relevant for everyone involved in the product development process.\u201d\n\nSpeed, quality, and value metrics represent a shift from traditional project management metrics focused on time, scope, and cost. \u201cSpeed ensures the ability to respond swiftly to change, quality guarantees that changes are made without compromising the integrity of systems, and value ensures that the changes contribute meaningfully to both customers and the business,\u201d Monteiro says. \u201cThis holistic approach aligns IT practices with the demands of a continuously evolving landscape.\u201d\n\nFocusing on speed, quality, and value provides a more nuanced understanding of an organization\u2019s adaptability and effectiveness. \u201cFocusing on speed, quality, and value provides insights into an organization\u2019s ability to adapt to continuous change,\u201d Monteiro says. \u201cIt measures how quickly ideas can be transformed into tangible results while ensuring quality and delivering value to customers and the business.\u201d\n\nThe best way to apply this metric is by measuring the entire journey, starting from the generation of ideas, Monteiro says. \u201cThis involves understanding how fast ideas are tested through experiments, built into working software, and eventually delivered as features to customers.\u201d The system should be developed to shine a light on each stage of the journey, making it visible and measurable across the organization. \u201cImplementing these metrics allows the organization to become \u2018dataful,\u2019 measuring not only product success but also instrumenting and improving the work itself.\u201d\n\nMore on KPIs and metrics:","wordCount":1993,"image":["https:\/\/www.cio.com\/wp-content\/uploads\/2025\/03\/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?quality=50&strip=all"],"datePublished":"2019-01-23T11:00:00-05:00","dateModified":"2025-03-18T03:03:09-07:00","keywords":"IT Leadership,IT Strategy","mainEntityOfPage":"https:\/\/www.cio.com\/article\/219666\/9-key-metrics-for-it-success.html"}]</script> <style> :root { --nativo-loader-color: #c22521; --sponsored-links--border-bottom-color: #9d9490; } </style> <link rel="shortcut icon" href="https://www.cio.com/wp-content/themes/cio-b2b-child-theme/src/static/img/favicon.ico" type="image/x-icon"/> <style> :root { /*Host Speaker Profile*/ --host-speaker-profile-heading-color: #141414; --host-speaker-profile-heading-font-family: inherit; --host-speaker-profile-title-description-font-family: inherit; --host-speaker-title-color: #808080; --host-speaker-description-color: #141414; --host-speaker-label-color: #AAA; --host-speaker-remove-link-color: #c30e0e; --host-speaker-horizontal-line-color: #DEDEDE; --host-speaker-company-name-font-color: #75757A; /* Agenda Block */ --agenda-heading-event-name-color: #141414; --agenda-heading-font-family: inherit; --agenda-event-name-font-family: inherit; --agenda-horizontal-block-divider-color: #dedede; --agenda-event-month-day-date-color: #322a2a; --agenda-event-month-date-color: #969696; --agenda-start-end-time-color: #75757a; --agenda-error-msg-color: #FF0000; --agenda-day-time-text-shadow-color: #808080; --agenda-note-text-color: #808080; --agenda-label-text-color: #111; --agenda-multi-day-button-background-color: #000; --agenda-multi-day-button-text-color: #fff; --agenda-heading-label-color: #AAA; --agenda-details-link-color: #327F7C; --agenda-block-mobile-background-color: #f5f5f5; /*event content block */ --event-register-btn-bg-color: #ed1b24; --event-register-btn-color: #fff; --event-share-icons-color: white; --event-share-icons-color-fb: #3b5998; --event-share-icons-color-twitter: #00acee; --event-share-icons-color-linkedin: #2867b2; --event-description-top-border: #d8dad8; --event-details-label-color: #B30000; --event-details-text-color: #141414; --event-logo-label: inherit, sans-serif; --event-description-text-color: #322a2a; --who-should-attend-heading: inherit; --who-should-attend-text: inherit, sans-serif; /* Event Index Page */ --border-color: #75757a; --filter-background-color: #F6F6F6; --base-font-color: #322a2a; --index-more-events-title-color: #141414; --myraid-font-family: inherit; --myriad-regular: 400; --myriad-bold: 700; --base--global-white-color: #fff; --base--global-black-color: #000; --index-events-title-font-hover-color: #B30000; /* Image Credit */ --image-credit-font-color: #555; --image-credit-text: "Credit: "; --event-hero-block-heading-color: #fff;--event-hero-dynamic-background-image: none; } </style> <style> :root { /* FAQ*/ --faq-heading-seprator-color: #d8d8d8; --faq-input-box-border-color: #757575; --faq-remove-link-color: #c30e0e; --faq-heading-color: #141414; --faq-heading-font-family: inherit; --faq-title-description-font-family: inherit; --faq-label-color: #AAA; --faq-company-name-font-color: #75757A; --faq-horizontal-line-color: #DEDEDE; --faq-head-title--font-family: "graphik", sans-serif; } </style> <style> :root { --nav-menu-error: #b32d2e; --promo-unit-hr: #d55d5d; --promo-unit-title-after: #d04949; --promo-unit-title: #322a2a; --promo-unit-before-one: #e42e22; --promo-unit-before-two: #f3f5f6; --promo-unit-item-bg: #000; /* Deals Collection Block */ --deal-collection-productIndex-border-color: #12C7F1; --deal-collection-deal-header-color: #000; --deal-collection-deal--view-button--background-color: #21873A; --deal-collection-deal-price-color: #CD0912; --site-primary: #3399cc; --view-button--green: #3e873a; /* Jobs Collection Block */ --job-collection-productIndex-border-color: #12C7F1; --job-collection-job-header-color: #000; --job-collection-job--view-button--background-color: #21873A; --job-collection-job-price-color: #CD0912; /* Publication list pop-up pn edit edition page */ --publication-list-container-bg: rgba(255, 255, 255, 1); --publication-list-container-border: #111; --publication-list-container-bs: #222; --publication-list-bg:rgba(100, 100, 100, .6); --publication-list-popup-header-border: #ddd; --publication-list-popup-header-bg: #e9e9e9; /*Lineup Element*/ --lineup-element-error-font-color: #cd423b; --lineup-element-disabled-button-background-color: #ddd; --lineup-element-disabled-button-font-color: #eee; --lineup-element-button-tooltip-background-color: #757575; --lineup-element-button-tooltip-font-color: #fff; --lineup-element-note-font-color: #757575; --lineup-element-button-disabled: hsla(0,0%,100%,.4); /* LineUp Popover.*/ --lineup-popover-a-color: white; --lineup-popover-err-color: red; --lineup-popover-th-color: #d4d4d4; --lineup-popover-tr-color: #f2f2f2; --lineup-popover-paginate-a-active-color: #ddd; --lineup-popover-paginate-a-non-active-color: #006ba1; /* Slotting settings */ --slotting-settings-taxonomy-help-text-color: #808080; /* Author section top */ --sponsorship-brandpost-divider-line-color: #D8D8D8; /* Author Archive Page */ --author-archive-title: rgba(0, 0, 0, .87); --author-job-title: #000; --author-share-icons-divider-color: #D8D8D8; --author-share-icon-fill-color: #111; /* Sponsors index Page */ --sponsored-index-page-slug-background-color: #eee; --sponsorship-brandpost--title: 28px; --sponsorship-title--line-height: 32px; --uppercase-text: uppercase; --sponsor-eyebrow--font-color: #75757A; --sponsor-tooltip-learn-more--font-color: #111111; --sponsorship-brandpost--title-color: #111111; /* How to - at a glance block */ --how-to-at-glance-text-font-family: "canada-type-gibson", sans-serif; --how-to--step-heading--font-family: "regis", serif; --how-to--step-border--divider-color: #B6AEAA; --how-to--at-a-glance--background-color: #E6DCD5; /* Sponsorship Header. */ --sponsorship-header--font-color: #4d4d4d; /* fonts */ --fira-sans-semibold: 700; /* responsive table gradient */ --core-table--gradient--border-color: #C5C5C5; --core-table--gradient--alpha--border-color: #faf6f445; /* headings */ --heading-three: 24px; --heading-four: 20px; --heading-three-line-height: 30px; /* Insider Popover.*/ --insider-popover-background-color: white; --insider-popover-box-shadow-color: rgba(0, 0, 0, .31); --insider-popover-help-text-color: #4a4a4a; --insiderPopover-link-color: #322a2a; --insider-popover-signing-button-text-color: white; --insider-popover-signin-button-background: #4a3d3d; --insider-popover-signout-button-background: #b43017; --insiderPopover-welcome-font-color: #141414; /* Listing Button */ --insider-listing-primary-button-background : #4e4242; --insiderPopover-link-hover-color:#3c807c; --mercury-form--insider-color: #6eae00; } </style> <meta name="displaytype" content="article" /> <meta name="source" content="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html" /> <link rel="canonical" href="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html" /> <meta name="date" content="March 18, 2025" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html" /> <meta property="og:site_name" content="CIO" /> <meta property="og:title" content="9 key metrics for IT success" /> <meta property="og:description" content="IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success." /> <meta property="og:image" content="https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?quality=50&strip=all&w=1024" /> <meta property="og:image:width" content="1024" /> <meta property="og:image:height" content="576" /> <meta property="twitter:card" content="summary_large_image" /> <meta property="twitter:url" content="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html" /> <meta property="twitter:site" content="CIO" /> <meta property="twitter:title" content="9 key metrics for IT success" /> <meta property="twitter:description" content="IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success." /> <meta property="twitter:image" content="https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?quality=50&strip=all&w=1024" /> <meta name="description" content="IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success." /> <style>#amp-mobile-version-switcher{left:0;position:absolute;width:100%;z-index:100}#amp-mobile-version-switcher>a{background-color:#444;border:0;color:#eaeaea;display:block;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen-Sans,Ubuntu,Cantarell,Helvetica Neue,sans-serif;font-size:16px;font-weight:600;padding:15px 0;text-align:center;-webkit-text-decoration:none;text-decoration:none}#amp-mobile-version-switcher>a:active,#amp-mobile-version-switcher>a:focus,#amp-mobile-version-switcher>a:hover{-webkit-text-decoration:underline;text-decoration:underline}</style><link rel="icon" href="https://www.cio.com/wp-content/uploads/2023/02/cropped-CIO-favicon-2023.png?w=32" sizes="32x32" /> <link rel="icon" href="https://www.cio.com/wp-content/uploads/2023/02/cropped-CIO-favicon-2023.png?w=192" sizes="192x192" /> <link rel="apple-touch-icon" href="https://www.cio.com/wp-content/uploads/2023/02/cropped-CIO-favicon-2023.png?w=180" /> <meta name="msapplication-TileImage" content="https://www.cio.com/wp-content/uploads/2023/02/cropped-CIO-favicon-2023.png?w=270" /> </head> <body class="post-template-default single single-post postid-219666 single-format-standard static-header theme-cio"> <div class="advert"> <div class="container advert__container"> <div class="advert__content"><div class="ad page-ad ad-oc_ad_1 tophat-ad" data-ad-template="oc_ad_1" data-ofp="false"></div></div></div></div> <div id="page" class="site"> <header class="header header--bg-cio-gray"> <div id="primaryNav" class="container header__container"> <div class="header__logo-container"> <a href="https://www.cio.com/asean/" aria-label="Home page"> <svg width="83" height="40" viewBox="0 0 83 40" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M45.049 1.139h5.016V0H33.55v1.139h5.014v37.714H33.55v1.14h16.514v-1.14h-5.016V1.139ZM30.585 11.761h-1.189S28.126.846 17.682.846c-9.664 0-10.34 9.08-10.34 16.481 0 11.805 1.24 21.46 10.903 21.46 10.382 0 12.091-10.886 12.091-10.886h1.13v11.26h-.754l-2.255-2.313a18.927 18.927 0 0 1-10.274 3.127C7.777 39.975 0 31.008 0 20.457 0 9.237 7.205 0 17.368 0c6.126 0 9.46 3.379 9.46 3.379L29.584.687h.814l.186 11.074Z" fill="#C01D19"/> <path d="M65.997.367c-10.115 0-16.528 11.105-16.528 19.786 0 8.681 6.413 19.85 16.528 19.85 10.115 0 16.53-11.17 16.53-19.85 0-8.68-6.415-19.786-16.53-19.786Zm0 38.588c-9.938 0-9.396-9.685-9.396-18.802 0-9.117-.542-18.952 9.396-18.952s9.395 9.835 9.395 18.952.543 18.802-9.395 18.802Z" fill="#C01D19"/> </svg> </a> </div> <nav class="header__nav"> <div class="header__nav-left"> <ol class="header__nav-items"> <li class="header__nav-item"> <button class="header__nav-link" type="button" aria-label="Open topics menu" data-menu-trigger="topics"> <span> <i class="icon-layer-group"> <svg> <use xlink:href="#icon-layer-group"></use> </svg> </i> <span> Topics </span> </span> </button> </li> <li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://www.cio.com/asean/security/'>Spotlight: Managing modern risks</a></li><li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://www.cio.com/asean/events/'>Events</a></li><li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://www.cio.com/asean/newsletters/signup/'>Newsletters</a></li><li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://asean.resources.cio.com'>Resources</a></li><li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://www.cio.com/asean/brandhubs/'>BrandHubs</a></li><li class='header__nav-item' nav-name='Primary Nav--asean'><a class='header__nav-link' href='https://www.cio.com/asean/videos/'>Videos</a></li> </ol> </div>  <div class="header__nav-right"> <button class="header__icon-button" type="button" aria-label="Open location menu" data-menu-trigger="location" > <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <use xlink:href="#icon-globe"></use> </svg> </button> <button class="header__icon-button" type="button" aria-label="Open search" data-menu-trigger="search" > <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <use xlink:href="#icon-magnifying-glass"></use> </svg> </button> <button class="header__main-menu-button header__main-menu-button--mobile" type="button" aria-label="Open main menu" data-menu-trigger="main-mobile"> <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-bars"></use> </svg> </button> <button class="header__main-menu-button" type="button" aria-label="Open main menu" data-menu-trigger="main"> <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-bars"></use> </svg> </button> </div>  <div class="header__menu" data-menu="main"> <div class="container container--no-padding header__menu-container"> <button class="header__menu-close-main-button" type="button" aria-label="Close main menu" data-menu-close="main"> <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-xmark"></use> </svg> </button> <div class="container grid header__menu-content"><div class="col-12 col-3@lg"><h2 class="header__menu-title header__menu-title--large">About</h2><ul class="header__menu-items"><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/about-us/">About Us</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/contact-us/?utm_source=cio.com&utm_medium=referral&utm_campaign=cio_audience&utm_content=footer">Advertise</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/contact-us/">Contact Us</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/work-here/">Foundry Careers</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/contact-us/#republication-permissions">Reprints</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/asean/newsletters/signup/">Newsletters</a></li></ul></div><div class="col-12 col-3@lg"><h2 class="header__menu-title header__menu-title--large">Policies</h2><ul class="header__menu-items"><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/terms-of-service-agreement/">Terms of Service</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/privacy/">Privacy Policy</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/cookie-policy/">Cookie Policy</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/copyright-notice/">Copyright Notice</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/member-preferences/">Member Preferences</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/about-adchoices/">About AdChoices</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/your-california-privacy-rights/">Your California Privacy Rights</a></li></ul></div><div class="col-12 col-3@lg"><h2 class="header__menu-title header__menu-title--large">Our Network</h2><ul class="header__menu-items"><li class="header__menu-item"><a class="header__menu-link" href="https://www.computerworld.com/">Computerworld</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.csoonline.com/">CSO</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.infoworld.com/">Infoworld</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.networkworld.com/">Network World</a></li></ul></div><div class="col-12 col-3@lg"><h2 class="header__menu-title header__menu-title--large">More</h2><ul class="header__menu-items"><li class="header__menu-item"><a class="header__menu-link" href="/asean/awards/">Awards</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/blogs/">Blogs</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/brandposts/">BrandPosts</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/events/">Events</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/podcasts/">Podcasts</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/videos/">Videos</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/videos/demo/">DEMO</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/enterprise-buyers-guide/">Enterprise Buyer’s Guides</a></li></div> </div> </div> </nav> </div> <div class="header__menu" data-menu="topics"> <div class="container container--no-padding header__menu-container"> <div class="container grid header__menu-content"> <div class="header__menu-close-button"> <button class="button button--quaternary" type="button" data-menu-close="topics" aria-label="Close topics menu"> <span>Close</span> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-xmark"></use> </svg> </span> </button> </div> <div class='col-12 col-6@lg'> <ul class='header__menu-items header__menu-items--large'><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/analytics/'>Analytics</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/artificial-intelligence/'>Artificial Intelligence</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/generative-ai/'>Generative AI</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/business-operations/'>Business Operations</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/careers/'>Careers</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/cloud-computing/'>Cloud Computing</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/data-center/'>Data Center</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/data-management/'>Data Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/emerging-technology/'>Emerging Technology</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/enterprise-applications/'>Enterprise Applications</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/industry/'>Industry</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-leadership/'>IT Leadership</a></li></ul></div><div class='col-12 col-6@lg'> <ul class='header__menu-items header__menu-items--large'><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/digital-transformation/'>Digital Transformation</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-strategy/'>IT Strategy</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-management/'>IT Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/innovation/'>Innovation</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/diversity-and-inclusion/'>Diversity and Inclusion</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-operations/'>IT Operations</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/project-management/'>Project Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/networking/'>Networking</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/security/'>Security</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/software-development/'>Software Development</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/vendors-and-providers/'>Vendors and Providers</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/enterprise-buyers-guide/'>Enterprise Buyer’s Guides</a></li></ul></div> </div> </div> </div> <div class="header__menu" data-menu="location"> <div class="container container--no-padding header__menu-container"> <div class="header__menu-back-button"> <button class="button button--quaternary" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-chevron-left"></use> </svg> </span> <span>Back</span> </button> </div> <div class="container grid header__menu-content"> <div class="header__menu-close-button"> <button class="button button--quaternary" type="button" data-menu-close="location" aria-label="Close location menu"> <span>Close</span> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-xmark"></use> </svg> </span> </button> </div> <div class="col-12 col-2@lg"> <h2 class="header__menu-title">Africa</h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/africa/" data-slug="africa">Africa</a> </li> </ul> </div> <div class="col-12 col-2@lg"> <h2 class="header__menu-title">Americas</h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/ca/" data-slug="ca">Canada</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com" data-slug="us">United States</a> </li> </ul> </div> <div class="col-12 col-2@lg"> <h2 class="header__menu-title">Asia</h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class="header__menu-item edition-item"> <span class="header__menu-link header__menu-link--active">ASEAN</span> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/in/" data-slug="in">India</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/middle-east/" data-slug="middle-east">Middle East</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/jp/" data-slug="jp">日本 (Japan)</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/kr/" data-slug="kr">대한민국(Korea)</a> </li> </ul> </div> <div class="col-12 col-2@lg"> <h2 class="header__menu-title">Europe</h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/es/" data-slug="es">España (Spain)</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/ie/" data-slug="ie">Ireland</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/it/" data-slug="it">Italia (Italy)</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/nl/" data-slug="nl">Netherlands</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/uk/" data-slug="uk">United Kingdom</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.de/" data-slug="">Deutschland (Germany)</a> </li> </ul> </div> <div class="col-12 col-2@lg"> <h2 class="header__menu-title">Oceania</h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/au/" data-slug="au">Australia</a> </li> <li class="header__menu-item edition-item"> <a class="header__menu-link" href="https://www.cio.com/nz/" data-slug="nz">New Zealand</a> </li> </ul> </div> </div> </div> </div> <div class="header__menu header__menu--inverted" data-menu="search"> <div class="header__menu-container"> <div class="header__menu-back-button"> <button class="button button--quaternary" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-chevron-left"></use> </svg> </span> <span>Back</span> </button> </div> <div class="container header__menu-content"> <div class="header__menu-close-button"> <button class="button button--quaternary" type="button" data-menu-close="search" aria-label="Close search"> <span>Close</span> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-xmark"></use> </svg> </span> </button> </div> <div class="google-programmable-search"> <div id="miso-search"></div> <div class="grid google-programmable-search__popular-topics-container"> <div class="col-12 google-programmable-search__popular-topics-title"> Popular Topics </div> <div class="col-12 col-6@lg"> <div class='grid grid--cols-6@lg'> <ul class='col-12 col-6@md col-3@lg google-programmable-search__menu-items'><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/analytics/'>Analytics</a></li><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/careers/'>Careers</a></li><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/cloud-computing/'>Cloud Computing</a></li></ul><ul class='col-12 col-6@md col-3@lg google-programmable-search__menu-items'><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/digital-transformation/'>Digital Transformation</a></li><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/enterprise-applications/'>Enterprise Applications</a></li><li><a class='google-programmable-search__menu-link' href='https://www.cio.com/it-leadership/'>IT Leadership</a></li></ul></div> </div> </div> </div> </div> </div> </div> <div id="primaryNav" class="header__menu" data-menu="main-mobile"> <div class="container container--no-padding header__menu-container"> <button class="header__menu-close-main-button" type="button" aria-label="Close main menu" data-menu-close="main-mobile"> <svg class="icon icon--lg" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-xmark"></use> </svg> </button> <div class="container grid header__menu-content"> <div class="col-12"> <ul class="header__menu-items header__menu-items--small"> <li class="header__menu-item"> <button class="header__menu-link" type="button" aria-label="Open search" data-menu-trigger="search"> <span> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-magnifying-glass"></use> </svg> </span> <span>Search</span> </button> </li> <li class="header__menu-item"> <button class="header__menu-link" type="button" aria-label="Open location menu" data-menu-trigger="location"> <span> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-globe"></use> </svg> </span> <span> ASEAN-EN </span> </button> </li> </ul> </div> <div class="col-12"> <ul class="header__menu-items"> <li class="header__menu-item"> <button class="header__menu-link" type="button" aria-label="Open topics menu" data-menu-trigger="topics-mobile"> <span>Topics</span> <span> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-layer-group"></use> </svg> </span> </button> </li> <li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/security/'>Spotlight: Managing modern risks</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/events/'>Events</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/newsletters/signup/'>Newsletters</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://asean.resources.cio.com'>Resources</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/brandhubs/'>BrandHubs</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/videos/'>Videos</a></li><li class='header__menu-item'><button class='header__menu-link' type='button' data-menu-trigger='hamburger-100055695'>About</button><li class='header__menu-item'><button class='header__menu-link' type='button' data-menu-trigger='hamburger-100055687'>Policies</button><li class='header__menu-item'><button class='header__menu-link' type='button' data-menu-trigger='hamburger-100055694'>Our Network</button><li class='header__menu-item'><button class='header__menu-link' type='button' data-menu-trigger='hamburger-100055697'>More</button> </ul> </div> </div> </div> </div> <div class="header__menu" data-menu="topics-mobile"> <div class="container container--no-padding header__menu-container"> <div class="header__menu-back-button"> <button class="button button--quaternary" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <span> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-circle-chevron-left"></use> </svg> </span> <span>Back</span> </button> </div> <div class="container grid header__menu-content"> <div class="col-12"> <h2 class="header__menu-title"> <span>Topics</span> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-layer-group"></use> </svg> </h2> <ul class="header__menu-items header__menu-items--small header__menu-items--divider"> <li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/analytics/'>Analytics</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/artificial-intelligence/'>Artificial Intelligence</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/generative-ai/'>Generative AI</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/business-operations/'>Business Operations</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/careers/'>Careers</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/cloud-computing/'>Cloud Computing</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/data-center/'>Data Center</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/data-management/'>Data Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/emerging-technology/'>Emerging Technology</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/enterprise-applications/'>Enterprise Applications</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/industry/'>Industry</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-leadership/'>IT Leadership</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/digital-transformation/'>Digital Transformation</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-strategy/'>IT Strategy</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-management/'>IT Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/innovation/'>Innovation</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/diversity-and-inclusion/'>Diversity and Inclusion</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/it-operations/'>IT Operations</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/project-management/'>Project Management</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/networking/'>Networking</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/security/'>Security</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/software-development/'>Software Development</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/vendors-and-providers/'>Vendors and Providers</a></li><li class='header__menu-item'><a class='header__menu-link' href='https://www.cio.com/asean/enterprise-buyers-guide/'>Enterprise Buyer’s Guides</a></li> </ul> </div> </div> </div> </div>  <div class="header__menu" data-menu="hamburger-100055695"> <div class="container header__menu-container"> <button class="button button--quaternary header__menu-back-button" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <circle cx="12" cy="12" r="9" stroke="currentColor" /> <path d="m9.976 11.22.312.39-.312-.39Zm4.336 4.39-4.024-3.22-.624.781 4.024 3.22.624-.781Zm-4.024-4 4.024-3.22-.624-.78-4.024 3.219.624.78Zm0 .78a.5.5 0 0 1 0-.78l-.624-.781a1.5 1.5 0 0 0 0 2.342l.624-.78Z" fill="currentColor" /> </svg> Back </button> <div class="grid header__menu-content"> <button class="header__menu-close-button" type="button" aria-label="Close hamburger menu" data-menu-close="hamburger"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <path stroke="currentColor" stroke-width="2" d="M1.293 22.506 22.506 1.293M1.707 1.293 22.92 22.506" /> </svg> </button> <div class="col-12 col-2@lg"><h2 class="header__menu-title">About</h2><ul class="header__menu-items header__menu-items--small header__menu-items--divider"><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/about-us/">About Us</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/contact-us/?utm_source=cio.com&utm_medium=referral&utm_campaign=cio_audience&utm_content=footer">Advertise</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/contact-us/">Contact Us</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/work-here/">Foundry Careers</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/contact-us/#republication-permissions">Reprints</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/asean/newsletters/signup/">Newsletters</a></li></ul></div> </div> </div> </div> <div class="header__menu" data-menu="hamburger-100055687"> <div class="container header__menu-container"> <button class="button button--quaternary header__menu-back-button" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <circle cx="12" cy="12" r="9" stroke="currentColor" /> <path d="m9.976 11.22.312.39-.312-.39Zm4.336 4.39-4.024-3.22-.624.781 4.024 3.22.624-.781Zm-4.024-4 4.024-3.22-.624-.78-4.024 3.219.624.78Zm0 .78a.5.5 0 0 1 0-.78l-.624-.781a1.5 1.5 0 0 0 0 2.342l.624-.78Z" fill="currentColor" /> </svg> Back </button> <div class="grid header__menu-content"> <button class="header__menu-close-button" type="button" aria-label="Close hamburger menu" data-menu-close="hamburger"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <path stroke="currentColor" stroke-width="2" d="M1.293 22.506 22.506 1.293M1.707 1.293 22.92 22.506" /> </svg> </button> <div class="col-12 col-2@lg"><h2 class="header__menu-title">Policies</h2><ul class="header__menu-items header__menu-items--small header__menu-items--divider"><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/terms-of-service-agreement/">Terms of Service</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/privacy/">Privacy Policy</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/cookie-policy/">Cookie Policy</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://foundryco.com/copyright-notice/">Copyright Notice</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/member-preferences/">Member Preferences</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/about-adchoices/">About AdChoices</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/your-california-privacy-rights/">Your California Privacy Rights</a></li></ul></div> </div> </div> </div> <div class="header__menu" data-menu="hamburger-100055694"> <div class="container header__menu-container"> <button class="button button--quaternary header__menu-back-button" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <circle cx="12" cy="12" r="9" stroke="currentColor" /> <path d="m9.976 11.22.312.39-.312-.39Zm4.336 4.39-4.024-3.22-.624.781 4.024 3.22.624-.781Zm-4.024-4 4.024-3.22-.624-.78-4.024 3.219.624.78Zm0 .78a.5.5 0 0 1 0-.78l-.624-.781a1.5 1.5 0 0 0 0 2.342l.624-.78Z" fill="currentColor" /> </svg> Back </button> <div class="grid header__menu-content"> <button class="header__menu-close-button" type="button" aria-label="Close hamburger menu" data-menu-close="hamburger"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <path stroke="currentColor" stroke-width="2" d="M1.293 22.506 22.506 1.293M1.707 1.293 22.92 22.506" /> </svg> </button> <div class="col-12 col-2@lg"><h2 class="header__menu-title">Our Network</h2><ul class="header__menu-items header__menu-items--small header__menu-items--divider"><li class="header__menu-item"><a class="header__menu-link" href="https://www.computerworld.com/">Computerworld</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.csoonline.com/">CSO</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.infoworld.com/">Infoworld</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.networkworld.com/">Network World</a></li></ul></div> </div> </div> </div> <div class="header__menu" data-menu="hamburger-100055697"> <div class="container header__menu-container"> <button class="button button--quaternary header__menu-back-button" type="button" data-menu-trigger="main-mobile" aria-label="Back to main menu"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <circle cx="12" cy="12" r="9" stroke="currentColor" /> <path d="m9.976 11.22.312.39-.312-.39Zm4.336 4.39-4.024-3.22-.624.781 4.024 3.22.624-.781Zm-4.024-4 4.024-3.22-.624-.78-4.024 3.219.624.78Zm0 .78a.5.5 0 0 1 0-.78l-.624-.781a1.5 1.5 0 0 0 0 2.342l.624-.78Z" fill="currentColor" /> </svg> Back </button> <div class="grid header__menu-content"> <button class="header__menu-close-button" type="button" aria-label="Close hamburger menu" data-menu-close="hamburger"> <svg class="icon icon--sm" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <path stroke="currentColor" stroke-width="2" d="M1.293 22.506 22.506 1.293M1.707 1.293 22.92 22.506" /> </svg> </button> <div class="col-12 col-2@lg"><h2 class="header__menu-title">More</h2><ul class="header__menu-items header__menu-items--small header__menu-items--divider"><li class="header__menu-item"><a class="header__menu-link" href="/asean/awards/">Awards</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/blogs/">Blogs</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/brandposts/">BrandPosts</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/events/">Events</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/podcasts/">Podcasts</a></li><li class="header__menu-item"><a class="header__menu-link" href="/asean/videos/">Videos</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/videos/demo/">DEMO</a></li><li class="header__menu-item"><a class="header__menu-link" href="https://www.cio.com/enterprise-buyers-guide/">Enterprise Buyer’s Guides</a></li> </header> <div class="advert-sticky ad ad-banner has-ad-prefix is-sticky page-ad advert--bg-cio-gray" data-ad-template="banner" data-ofp="false"></div><div class="advert"> <div class="container advert__container"> <div class="advert__content"><div class="ad ad-overlay" data-ad-template="overlay" data-ofp="true"></div></div></div></div><main id="primary"> <div class="article-hero"> <div class="container"> <nav class="breadcrumbs-nav" aria-label="Breadcrumb"> <ol class="breadcrumb-list" itemprop="breadcrumb" itemscope itemtype="https://schema.org/BreadcrumbList"> <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.cio.com/asean/"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"> </li><li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.cio.com/asean/it-leadership/"> <span itemprop="name">IT Leadership</span> </a> <meta itemprop="position" content="2"> </li><li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name" aria-current="page">9 key metrics for IT success</span> <meta itemprop="position" content="3"> </li> </ol> </nav> <div class="grid article-hero__top"> <div class="col-12 col-8@md col-6@lg col-start-3@lg"> <div class="author" itemscope itemtype="http://schema.org/Person"> <div class="author__image"> <div class="image image--rounded image--aspect-ratio-1-1" itemprop="image"> <img data-hero alt="John Edwards" src="https://www.cio.com/wp-content/uploads/2025/03/804-0-31356400-1743138924-john-edwards-100789623-orig.jpg?quality=50&strip=all&w=150" class="author_photo" height="150" width="150" /> </div> </div> <div class="author__content"> <div class="author__name" itemprop="name"> by <a href="https://www.cio.com/profile/john-edwards/" itemprop="url">John Edwards</a> </div> <div class="author__info"> <span itemprop="jobTitle">Contributing writer</span> </div> </div> </div> </div> <div class="col-12 col-4@md"> <div class="article-hero__social"> <div class="social-share-menu"> <ul class="social-share-menu__buttons"><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="linkedin" aria-label="Share on LinkedIn"> <i class="icon-linkedin"><svg><use xlink:href="#icon-linkedin"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="x" aria-label="Share on X"> <i class="icon-x"><svg><use xlink:href="#icon-x"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="facebook" aria-label="Share on Facebook"> <i class="icon-facebook"><svg><use xlink:href="#icon-facebook"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="reddit" aria-label="Share on Reddit"> <i class="icon-reddit"><svg><use xlink:href="#icon-reddit"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="email" aria-label="Share via Email"> <i class="icon-email"><svg><use xlink:href="#icon-email"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="print" aria-label="Print"> <i class="icon-print"><svg><use xlink:href="#icon-print"></use></svg></i> </button> </li></ul> </div> </div> </div> </div> <div class="grid article-hero__main"> <div class="col-12 col-9@lg col-start-3@lg"> <h1 class="article-hero__title">9 key metrics for IT success</h1><div class="card"> <div class="card__info"><span class="card_story">Feature</span></div><div class="card__info card__info--light"> <span>18 Mar 2025</span><span>12 mins</span></div><div class="card__tags"><span class="card__tag"><a href="https://www.cio.com/asean/it-leadership/" class="tag">IT Leadership</a></span><span class="card__tag"><a href="https://www.cio.com/asean/it-strategy/" class="tag">IT Strategy</a></span></div></div> <div class="article-hero__social"> <div class="social-share-menu"> <ul class="social-share-menu__buttons"> <li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="linkedin" aria-label="Share on LinkedIn"> <i class="icon-linkedin"><svg aria-hidden="true"><use xlink:href="#icon-linkedin"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="x" aria-label="Share on X"> <i class="icon-x"><svg aria-hidden="true"><use xlink:href="#icon-x"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="facebook" aria-label="Share on Facebook"> <i class="icon-facebook"><svg aria-hidden="true"><use xlink:href="#icon-facebook"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="reddit" aria-label="Share on Reddit"> <i class="icon-reddit"><svg aria-hidden="true"><use xlink:href="#icon-reddit"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="email" aria-label="Share via Email"> <i class="icon-email"><svg aria-hidden="true"><use xlink:href="#icon-email"></use></svg></i> </button> </li><li class="social-share-menu__button"> <button class="social-share-button" type="button" data-platform="print" aria-label="Print"> <i class="icon-print"><svg aria-hidden="true"><use xlink:href="#icon-print"></use></svg></i> </button> </li> </ul> </div> </div> </div> </div> </div> </div> <aside class="social-share-sticky-menu is-collapsed "> <div class="social-share-sticky-menu__wrapper"> <ol class="social-share-sticky-menu__buttons"> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="linkedin" aria-label="Share on LinkedIn"> <i class="icon-linkedin"><svg aria-hidden="true"> <use xlink:href="#icon-linkedin"></use> </svg></i> </button> </li> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="x" aria-label="Share on X"> <i class="icon-x"><svg aria-hidden="true"> <use xlink:href="#icon-x"></use> </svg></i> </button> </li> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="facebook" aria-label="Share on Facebook"> <i class="icon-facebook"><svg aria-hidden="true"> <use xlink:href="#icon-facebook"></use> </svg></i> </button> </li> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="reddit" aria-label="Share on Reddit"> <i class="icon-reddit"><svg aria-hidden="true"> <use xlink:href="#icon-reddit"></use> </svg></i> </button> </li> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="email" aria-label="Share via Email"> <i class="icon-email"><svg aria-hidden="true"> <use xlink:href="#icon-email"></use> </svg></i> </button> </li> <li class="social-share-sticky-menu__button"> <button class="social-share-button reset-button" type="button" data-platform="print" aria-label="Print this page"> <i class="icon-print"><svg aria-hidden="true"> <use xlink:href="#icon-print"></use> </svg></i> </button> </li> </ol> <button type="button" aria-label="Expand/Collapse" class="social-share-sticky-menu__toggle-button"> <div class="social-share-sticky-menu__toggle-button-icon"> <i class="icon-chevron-down"><svg aria-hidden="true"> <use xlink:href="#icon-chevron-down"></use> </svg></i> </div> </button> </div> </aside> <article id="post-219666" class="post-legacy post-219666 post type-post status-publish format-standard has-post-thumbnail category-it-leadership category-it-strategy languages-en editions-global publication-cio publication-us-default story_types-feature article_type-default origin-onecms"> <section class="article"> <div class="container grid entry-content "> <div class="col-12 col-10@md col-8@lg"> <div class="core"> <div class="article__main"> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg "> <div class="article-column__content"> <div class="core"> <h2 class="content-subheadline"> IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success. </h2> <p></p> </div> <div class="media-with-label"> <figure> <div class="image"> <img width="1024" height="576" src="https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?quality=50&strip=all&w=1024" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Conference Business Meeting Presentation: CEO Businessman Shows Data to Group of Investors, Businessspeople. Projector Screen Shows Graphs, Product Sales, Revenue Growth Strategy, e-Commerce Analysis" data-hero="" loading="eager" decoding="async" fetchpriority="high" srcset="https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?quality=50&strip=all 5120w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=300%2C168&quality=50&strip=all 300w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=768%2C432&quality=50&strip=all 768w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=1024%2C576&quality=50&strip=all 1024w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=1536%2C864&quality=50&strip=all 1536w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=2048%2C1152&quality=50&strip=all 2048w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=1240%2C697&quality=50&strip=all 1240w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=150%2C84&quality=50&strip=all 150w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=854%2C480&quality=50&strip=all 854w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=640%2C360&quality=50&strip=all 640w, https://www.cio.com/wp-content/uploads/2025/03/219666-0-79347400-1742292201-shutterstock_2140347409.jpg?resize=444%2C250&quality=50&strip=all 444w" sizes="(max-width: 1024px) 100vw, 1024px" /> </div> <div class="media-with-label__label"> Credit: Gorodenkoff / Shutterstock </div> </figure> </div> </div> </div> </div> <div id="remove_no_follow"> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <section class="wp-block-bigbite-multi-title"><div class="container"></div></section> <p>IT leaders are <a href="https://www.cio.com/article/401955/7-ways-to-avoid-being-misled-by-metrics.html">drowning in metrics</a>, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. The result is wasted time, confusion, and, in some cases, conflicting insights.</p> <p>There are <a href="https://www.cio.com/article/222631/4-kpis-it-should-ditch-and-what-to-measure-instead.html">several important metrics</a> that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” The most effective approach to achieve success, he adds, is to study metrics across all adoption performance areas. “Metrics provide a means to monitor progress.”</p> <p>For the CIO assembling an analysis package that enterprise leaders can use to glean IT’s impact on transformations and operations, metrics minimalism is key. Avoid clutter and confusion to instead focus on a core set of fundamental metrics that provide clear insight into critical issues and challenges. While additional analysis tools can be added over time to augment and illuminate important trends, it’s best to begin with just a few basic tools.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Here’s a look at the fundamental metrics that stand out for accurately measuring IT success and should have a home in every CIO’s analysis toolkit.</p> <aside class="jwPlayer--floatingContainer" role="complementary" data-nosnippet> <div id="jwplayer--floatingVideo" class="jwplayer" data-media-id="RJ7rih4g"> </div> </aside> <h2 class="wp-block-heading" id="1-return-on-investment">1. Return on investment</h2> <p>As it has for years, return on investment (ROI) continues to be the central metric associated with transformation. “Transformation is all about doing business differently and generating value,” says Lou DiLorenzo, US CIO and CDAO program leader at Deloitte Consulting. Besides providing insight into value, ROI, when performed correctly, will highlight the joint ownership between business and IT that’s necessary to bring transformation to life.</p> <p>Project ROI should never be defined by a single IT project manager working in a vacuum, DiLorenzo cautions. Planning should always be a joint effort. Under this arrangement, business users own the numerator — essentially the reason why the transformation project launched — to increase sales volume, optimize margin through pricing, and so on. IT, meanwhile, owns the denominator — the cost to deliver the work on time, on budget, and with high quality.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>“Each side needs to deliver on their obligation for the project to be successful, and piling up a number of successful, value-creating projects will help transform a business,” DiLorenzo says.</p> <h2 class="wp-block-heading" id="2-business-value-delivered">2. Business value delivered</h2> <p>Closely related to ROI is business value delivered. “This is the most relevant metric for the business, and it helps to justify the investment needed by the IT organization to drive the transformation initiative,” says Sameer Bhagwat, vice president and head of IT consulting firm Capgemini Americas’ Applications Managed Services Center of Excellence.</p> <p>Specific IT transformation projects are frequently linked to overall enterprise <a href="https://www.cio.com/article/230425/what-is-digital-transformation-a-necessary-disruption.html">digital transformation</a> initiatives. But the success of these projects can still be measured by the traditional metrics of project costs — implementation timelines, functionality delivered, and so on. “The true measure of success is based on the business value delivered,” Bhagwat says.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>According to Bhagwat, the ability to directly link IT transformation to business benefits will foster <a href="https://www.cio.com/article/189640/7-steps-for-better-business-it-collaboration.html">greater collaboration between business and IT leaders</a>. “It also enables better governance on transformation initiatives, since initiatives that drive higher value for the business get prioritized.”</p> <p>Business benefits can be quantified in three dimensions, Bhagwat says — revenue improvement, cost reduction, or working capital improvement. “This allows for easy comparisons across initiatives to identify those that deliver the maximum transformation benefits,” he states. “Quantifying the expected business value of an IT initiative forces the IT teams to better understand the implications and impact of the transformation initiative they are implementing.”</p> <h2 class="wp-block-heading" id="3-rate-of-change">3. Rate of change</h2> <p>“The most important metric for IT success is rate of change,” says Nicolas Avila, CTO for North America at IT and software development company Globant.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Avila observes that many IT leaders will default to ROI as the most important metric because there’s strong belief that <a href="https://www.cio.com/article/409571/5-tips-for-maximizing-roi-of-it-projects.html">a good ROI</a> is necessary to get the most out of the technology spend.</p> <p>“That’s key, but something that leaders don’t fully realize is that the speed in which we can create change not only allows us to react faster, but also helps reduce our fear of failing,” Avila explains. “Failing isn’t as critical when your IT department is going to quickly and constantly change and improve.”</p> <p>The rate-of-change metric helps destigmatize failure, and if failure is unavoidable, it’s important to fail fast, Avila advises. “Most companies think of failure as something they want to avoid, but really fast-changing organizations understand failures as a step towards success.”</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Every leader and every team should use rate of change to determine how quickly they can turn around a particular change, Avila recommends. “Many managers are measured by their production rather than their speed of evolution, and that’s an issue in the modern world,” he notes. “You have to have a good measure of which teams need to move fast and what they are really achieving.”</p> <p>Avila says it’s also important to understand that that the rate-of-change metric doesn’t only live within the IT department — it also informs business leaders. “Businesses should work hand in hand with their IT department to pivot quickly in order to maximize success,” he concludes.</p> <h2 class="wp-block-heading" id="4-application-delivery-success">4. Application delivery success</h2> <p>How well an IT organization can deliver critical business applications is an essential metric, says Song Pang, senior vice president of engineering at network automation technology provider NetBrain Technology. “Most modern applications are comprised of many distributed services working together,” he notes. “Each micro-service must be able to be delivered as the enterprise architect designed.”</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p><a href="https://www.cio.com/article/250267/7-steps-to-excellent-service-delivery.html">Service delivery success</a> relative to service usage volume is a directional metric, Pang states. “This metric becomes more successful as increasing effort is expended to reduce problems before they are reported.”</p> <p>Discovering issues before they are noticed should be a fundamental goal any IT organization has, and comparing its value month after month will determine if IT is improving at delivering services.</p> <h2 class="wp-block-heading" id="5-it-and-business-team-engagement">5. IT and business team engagement</h2> <p>Matt Mead, CTO of tech consulting firm SPR, believes that IT and business team engagement is a powerful metric for measuring transformation success. “We know teams experience psychological development through forming, storming, norming, and performing,” he says. “We also know it takes time for joint business and technical teams, typically created for an organizational transformation, to gel and get into a groove.”</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Mead notes that he frequently sees clients failing to allot sufficient time for transformative changes to settle into place. Instead, poorly engaged IT and business project leaders declare success and move on, prematurely, to the next transformation stage.</p> <div id="nativo-1" class="nativo"></div> <p>“The best metric, especially during the first year of a transformation, is to measure the engagement level from all team business and IT team members,” he advises. “If engagement is high, you have the foundation upon which to be successful,” Mead says. “If engagement is low, your transformation is flawed, and failure is likely.”</p> <h2 class="wp-block-heading" id="6-customer-experience-quality">6. Customer experience quality</h2> <p>While a digital transformation initiative may include a variety of goals, such as enhanced productivity, larger market share, or optimized operational costs, success is ultimately defined by a single thing: how do customers feel about the enterprise’s brand, product, or service, says Milind Damle, principle at digital-first technology services firm Apexon. “If your digital transformation initiatives don’t improve the quality of the customer experience, are they really meaningful in achieving consistent top-line growth?” he asks. </p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Damle notes that numerous reports over the years have discovered that customers place experience over price when making a brand decision. “This makes customer experience the most important metric in measuring the success of any transformation initiative,” he states.</p> <h2 class="wp-block-heading" id="7-end-user-satisfaction">7. End-user satisfaction</h2> <p>End-user satisfaction offers insight into how well IT services are aligning with user expectations, needs, and perceptions. High satisfaction leads to increased IT trust, reduces shadow IT, encourages collaboration with business leaders, and improves employee retention, ultimately leading to more efficient and effective operations, says Chris Karalis, a director with technology research and advisory firm ISG.</p> <p>Ensuring end-user satisfaction begins with periodic surveys to collect user feedback. “These surveys should address multiple facets of a user’s IT experience, including satisfaction with technology devices, applications, connectivity, and support,” Karalis, advises. Additionally, the surveys should be conducted across the entire user population to ensure that no one is overlooked.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>ISG suggests administering surveys annually, along with periodic brief transaction canvasses following various user interactions, such as service requests, bug fixes, and incident resolutions, to continually monitor satisfaction trends. “IT then needs to analyze the data to identify potential issues in how IT services are delivered, and which user groups are most impacted,” Karalis says. He adds that IT leaders need to address pain points with actionable results or users may stop providing input and, over the long term, become more disgruntled with IT services.</p> <p>The end-user satisfaction metric’s strength lies in the fact that it touches all parts of the IT organization. “While some components face users more directly, all service areas have dependencies that impact users in some way,” Karalis says. Satisfaction metric results should be shared with both IT and business leaders, and action plans should be developed by C-level executives and IT service leads.</p> <h2 class="wp-block-heading" id="8-technical-debt-index">8. Technical debt index</h2> <p>Excessive <a href="https://www.cio.com/article/201502/8-tips-for-reducing-technical-debt-without-killing-operations.html">technical debt</a> can fatally damage even the most promising transformation initiative. When a project is developed and deployed in a rush, quality often suffers and the venture must inevitably be revisited to repair compatibility problems, security gaps, performance issues, and various other budget-draining headaches, says Shafqat Azim, partner, digital strategy and solutions at technology research and advisory firm ISG. Azim believes that technical debt is the biggest inhibitor to successful agility and transformation. “Managing technical debt actively as part of operations ensures an organization can transform as needed, when needed,” he states.</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Azim suggests using a technical debt index to measure and track spending. “At a strategic level, the most important metric is the percentage of the overall technology budget being allocated to transformation,” he says. “It’s imperative to measure the percentage of the technology budget being allocated toward three areas: running the business, enabling incremental innovation, and enabling disruptive innovation.” At a tactical level, measuring transformation throughput and velocity of transformation is critical, he adds.</p> <h2 class="wp-block-heading" id="9-a-combination-of-speed-quality-and-value">9. A combination of speed, quality, and value</h2> <p>When merged, speed, quality, and value metrics are essential for any organization undergoing transformation and looking to move away from traditional project management approaches, says Sheldon Monteiro, chief product officer at digital consulting firm Publicis Sapient. “This metric isn’t limited to a specific role or level within an IT organization,” he explains. “It’s relevant for everyone involved in the product development process.”</p> <div id="nativo-2" class="nativo"></div> <p>Speed, quality, and value metrics represent a shift from traditional project management metrics focused on time, scope, and cost. “Speed ensures the ability to respond swiftly to change, quality guarantees that changes are made without compromising the integrity of systems, and value ensures that the changes contribute meaningfully to both customers and the business,” Monteiro says. “This holistic approach aligns IT practices with the demands of a continuously evolving landscape.”</p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <p>Focusing on speed, quality, and value provides a more nuanced understanding of an organization’s adaptability and effectiveness. “Focusing on speed, quality, and value provides insights into an organization’s ability to adapt to continuous change,” Monteiro says. “It measures how quickly ideas can be transformed into tangible results while ensuring quality and delivering value to customers and the business.”</p> <p>The best way to apply this metric is by measuring the entire journey, starting from the generation of ideas, Monteiro says. “This involves understanding how fast ideas are tested through experiments, built into working software, and eventually delivered as features to customers.” The system should be developed to shine a light on each stage of the journey, making it visible and measurable across the organization. “Implementing these metrics allows the organization to become ‘dataful,’ measuring not only product success but also instrumenting and improving the work itself.”</p> <p><strong>More on KPIs and metrics:</strong></p> </div> </div> </div> <div class="show@md"> <div class="grid grid--cols-10@md grid--cols-8@lg"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="advert advert--bleed-right"> <div class="advert__container"> <div class="advert__content"> <div class="ad page-ad has-ad-prefix ad-article" data-ad-template="article" data-ofp="false"></div> </div> </div> </div> </div> </div> </div> <div class="grid grid--cols-10@md grid--cols-8@lg article-column"> <div class="col-12 col-10@md col-6@lg col-start-3@lg"> <div class="article-column__content"> <ul class="wp-block-list"> <li><a href="https://www.cio.com/article/1296705/digital-kpis-the-secret-to-measuring-transformational-success.html">Digital KPIs: The secret to measuring transformational success</a></li> </ul> <ul class="wp-block-list"> <li><a href="https://www.cio.com/article/407204/7-kpis-for-customer-centric-it.html">7 KPIs for customer-centric IT</a></li> <li><a href="https://www.cio.com/article/308844/the-hard-truth-of-it-metrics.html">The hard truth of IT metrics</a></li> <li><a href="https://www.cio.com/article/401955/7-ways-to-avoid-being-misled-by-metrics.html">Misled by metrics: 7 KPI mistakes IT leaders make</a></li> <li><a href="https://www.cio.com/article/408921/bad-metrics-are-worse-than-no-metrics.html">Bad metrics are worse than no metrics</a></li> <li><a href="https://www.cio.com/article/230954/you-re-probably-focused-on-the-wrong-metrics-here-s-how-to-fix-that.html">You’re probably focused on the wrong metrics. Here’s how to fix that.</a></li> </ul> </div></div></div></div> </div> </div> </div>  <div id="rightrail-wrapper" class="col-12 col-10@md col-3@lg col-start-10@lg"> <div class="article__side"> <div class="show@lg rightTrailAd"> <div class="advert advert--bleed-left"> <div class="advert__container"> <div class="advert__content"> <div class="ad has-rendered has-loaded"> <div class="ad page-ad ad-topimu" data-ad-template="topimu" data-ofp="false"></div> </div> </div> </div> </div> </div> <aside class="related-content-small"> <h2 class="related-content-small__title">Related content</h2> <div class="related-content-small__cards"> <div id="nativocardrightrail-1" class="nativo"></div> <article class="related-content-small__card" role="article" itemscope itemtype="https://schema.org/Article" aria-labelledby="related-content-287088"> <a class="card" href="https://www.cio.com/article/287088/project-management-how-to-design-a-successful-raci-project-plan.html" rel="noreferrer" aria-label="Read more: The RACI matrix: Your blueprint for project success"> <header class="card__header"> <span class="card__content-type">Feature</span> </header> <h3 class="card__title" id="related-content-287088" itemprop="headline">The RACI matrix: Your blueprint for project success</h3> <section class="card__info"> <span itemprop="author" itemscope itemtype="https://schema.org/Person"> By <span itemprop="name">Bob Kantor and CIO staff</span> </span> </section> <section class="card__info card__info--light"> <span itemprop="datePublished" content="2025-03-28T00:00:00+00:00"> 28 Mar 2025 </span> <span> <span>11 mins</span> </span> </section> <footer class="card__tags"> <span class="card__tag"><span class="tag" itemprop="keywords"> IT Governance Frameworks </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> IT Leadership </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> Project Management Tools </span></span> </footer> </a> </article> <article class="related-content-small__card" role="article" itemscope itemtype="https://schema.org/Article" aria-labelledby="related-content-3855776"> <a class="card" href="https://www.cio.com/article/3855776/new-australia-cio-appointments.html" rel="noreferrer" aria-label="Read more: New Australia CIO appointments"> <header class="card__header"> <span class="card__content-type">Feature</span> </header> <h3 class="card__title" id="related-content-3855776" itemprop="headline">New Australia CIO appointments</h3> <section class="card__info"> <span itemprop="author" itemscope itemtype="https://schema.org/Person"> By <span itemprop="name">Cathy O'Sullivan</span> </span> </section> <section class="card__info card__info--light"> <span itemprop="datePublished" content="2025-03-27T00:00:00+00:00"> 27 Mar 2025 </span> <span> <span>2 mins</span> </span> </section> <footer class="card__tags"> <span class="card__tag"><span class="tag" itemprop="keywords"> CIO </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> Careers </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> IT Leadership </span></span> </footer> </a> </article> <article class="related-content-small__card" role="article" itemscope itemtype="https://schema.org/Article" aria-labelledby="related-content-3854663"> <a class="card" href="https://www.cio.com/article/3854663/connecting-with-gen-z-a-guide-to-boosting-employee-engagement.html" rel="noreferrer" aria-label="Read more: Connecting with Gen Z: A guide to boosting employee engagement"> <header class="card__header"> <span class="card__content-type">Opinion</span> </header> <h3 class="card__title" id="related-content-3854663" itemprop="headline">Connecting with Gen Z: A guide to boosting employee engagement</h3> <section class="card__info"> <span itemprop="author" itemscope itemtype="https://schema.org/Person"> By <span itemprop="name">Felix Pflüger</span> </span> </section> <section class="card__info card__info--light"> <span itemprop="datePublished" content="2025-03-27T00:00:00+00:00"> 27 Mar 2025 </span> <span> <span>4 mins</span> </span> </section> <footer class="card__tags"> <span class="card__tag"><span class="tag" itemprop="keywords"> Careers </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> Hiring </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> Human Resources </span></span> </footer> </a> </article> <article class="related-content-small__card" role="article" itemscope itemtype="https://schema.org/Article" aria-labelledby="related-content-1255983"> <a class="card" href="https://www.cio.com/article/1255983/customer-relationship-management-crm-trends.html" rel="noreferrer" aria-label="Read more: 9 CRM trends for 2025: AI reshapes the customer equation"> <header class="card__header"> <span class="card__content-type">Feature</span> </header> <h3 class="card__title" id="related-content-1255983" itemprop="headline">9 CRM trends for 2025: AI reshapes the customer equation</h3> <section class="card__info"> <span itemprop="author" itemscope itemtype="https://schema.org/Person"> By <span itemprop="name">Neal Weinberg</span> </span> </section> <section class="card__info card__info--light"> <span itemprop="datePublished" content="2025-03-27T00:00:00+00:00"> 27 Mar 2025 </span> <span> <span>9 mins</span> </span> </section> <footer class="card__tags"> <span class="card__tag"><span class="tag" itemprop="keywords"> CRM Systems </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> IT Strategy </span></span> <span class="card__tag"><span class="tag" itemprop="keywords"> Technology Industry </span></span> </footer> </a> </article> </div> <nav aria-labelledby="related-content-nav"> <h2 id="related-content-nav" class="sr-only">Other Sections</h2> <ul class="related-content-small__link-items"> <li class="related-content-small__link-item"> <a class="related-content-small__link" href="https://www.cio.com/asean/podcasts/" aria-label="PODCASTS"> PODCASTS </a> </li> <li class="related-content-small__link-item"> <a class="related-content-small__link" href="https://www.cio.com/asean/videos/" aria-label="VIDEOS"> VIDEOS </a> </li> <li class="related-content-small__link-item"> <a class="related-content-small__link" href="https://asean.resources.cio.com/" aria-label="RESOURCES"> RESOURCES </a> </li> <li class="related-content-small__link-item"> <a class="related-content-small__link" href="https://www.cio.com/asean/events/" aria-label="EVENTS"> EVENTS </a> </li> <li class="related-content-small__link-item"> <a class="related-content-small__link" href="https://www.cio.com/asean/security/" aria-label="Spotlight: Managing modern risks"> Spotlight: Managing modern risks </a> </li> </ul> </nav> </aside> <div class="show@lg rightTrailAd"> <div class="advert advert--bleed-left"> <div class="advert__container"> <div class="advert__content"> <div class="ad has-rendered has-loaded"> <div class="ad page-ad ad-topimu" data-ad-template="topimu" data-ofp="false"></div> </div> </div> </div> </div> </div> <div class="newsletter-subscription-small"> <div class="newsletter-subscription-small__sub-title">SUBSCRIBE TO OUR NEWSLETTER </div> <h3 class="newsletter-subscription-small__title"> From our editors straight to your inbox </h3> <div class="newsletter-subscription-small__text"> Get started by entering your email address below. </div> <div class="newsletter-subscription-small__input-container"> <form method="post" id="rr-single-nl-form"> <input type="hidden" id="newsletter_signup_nonce" name="newsletter_signup_nonce" value="e32e025ce6" /><input type="hidden" name="_wp_http_referer" value="/article/219666/9-key-metrics-for-it-success.html" /> <div class="newsletter-subscription-small__input"> <div class="email-field"> <input type="email" class="email-field__input" id="rr_nl_user_email" name="rr_nl_user_email" placeholder="Enter your email here" /> <div class="email-field__error-message"> <span>Please enter a valid email address</span> </div> </div> </div> <div class="newsletter-subscription-small__button"> <button class="button" id="rr-single-nl-submit" type="submit" disabled>Subscribe</button> </div> </form> </div> </div> </div> </div>  </div> </section> </article> <div class="author-bio"> <div class="container grid"> <div class="col-12 col-8@md author-bio__content"> <div class="grid grid--cols-8@md author-bio__author"> <div class="col-12 col-8@md col-2@lg"> <div class="author-bio__image"> <div class="image image--rounded image--aspect-ratio-2-3"> <img data-hero alt="John Edwards" src="https://www.cio.com/wp-content/uploads/2025/03/804-0-31356400-1743138924-john-edwards-100789623-orig.jpg?quality=50&strip=all&w=250" class="author_photo" height="250" width="250" /> </div> </div> </div> <div class="col-12 col-8@md col-6@lg"> <div class="author-bio__details" itemscope itemtype="http://schema.org/Person"> <div class="author-bio__details-top"> <div class="author-bio__author"> <div class="author"> <div class="author__content"> <div class="author__name" itemprop="name"> by <a href="https://www.cio.com/profile/john-edwards/" itemprop="url" aria-label="Author profile"> John Edwards </a> </div> <div class="author__info"> <span itemprop="jobTitle">Contributing writer</span> </div> </div> </div> </div> <div class="author-bio__social"> <ol> <li><a href="https://www.twitter.com/@TechJohnEdwards" aria-label="Follow John Edwards on X" target="_blank" rel="noreferrer noopener"> <i class="icon-x"><svg aria-hidden="true"><use xlink:href="#icon-x"></use></svg></i> <span class="sr-only">Follow John Edwards on X</span> </a></li><li><a href="https://www.linkedin.com/in/gojohnedwards/" aria-label="Follow John Edwards on LinkedIn" target="_blank" rel="noreferrer noopener"> <i class="icon-linkedin"><svg aria-hidden="true"><use xlink:href="#icon-linkedin"></use></svg></i> <span class="sr-only">Follow John Edwards on LinkedIn</span> </a></li> </ol> </div> </div> <div class="author-bio__bio"> <p itemprop="description">John Edwards is a veteran business technology journalist. His work has appeared in The New York Times, The Washington Post, and numerous business and technology publications.</p> </div> <details class="accordion" data-accordion-enabled="mobile,desktop" data-accordion-expanded=""> <summary data-accordion-summary class="accordion__summary"> <div class="accordion__title"> <h2 class="author-bio__cards-title">More from this author</h2> </div> <div class="accordion__icon"> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <use xlink:href="#icon-circle-chevron-down"></use> </svg> </div> </summary> <div class="accordion__content" data-accordion-content> <div class="author-bio__cards-container"> <ul class="author-bio__cards"><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/228901/what-is-predictive-analytics-transforming-data-into-future-insights.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>What is predictive analytics? Transforming data into future insights</span></h3> <div class="card__info card__info--light"><span>21 Mar 2025 </span><span>15 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/3808716/8-reasons-your-cloud-costs-are-too-high.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>8 reasons your cloud costs are too high</span></h3> <div class="card__info card__info--light"><span>18 Feb 2025 </span><span>8 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/3801023/10-top-priorities-for-cios-in-2025.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>10 top priorities for CIOs in 2025</span></h3> <div class="card__info card__info--light"><span>13 Jan 2025 </span><span>9 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/228185/8-ways-youre-failing-at-change-management.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>6 ways you’re failing at change management</span></h3> <div class="card__info card__info--light"><span>31 Dec 2024 </span><span>7 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/3520928/6-ways-to-prepare-for-a-difficult-conversation-with-a-direct-report.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>6 ways to prepare for a difficult conversation with a direct report</span></h3> <div class="card__info card__info--light"><span>20 Sep 2024 </span><span>7 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/3478759/6-it-leadership-organizations-cios-should-consider-joining.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>6 IT leadership organizations CIOs should consider joining</span></h3> <div class="card__info card__info--light"><span>01 Aug 2024 </span><span>7 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/2139989/10-ways-ai-can-make-it-more-productive.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>10 ways AI can make IT more productive</span></h3> <div class="card__info card__info--light"><span>02 Jul 2024 </span><span>8 mins</span></div></a></li><li class="author-bio__card"><a class="card" href="https://www.cio.com/article/412908/7-enterprise-data-strategy-trends.html" rel="noreferrer" aria-label="Go to content" itemprop="url"><div class="card__header"><span class="card__content-type">feature</span></div><h3 class="card__title"><span>7 enterprise data strategy trends</span></h3> <div class="card__info card__info--light"><span>04 Jun 2024 </span><span>8 mins</span></div></a></li></ul> </div> </div> </details> </div> </div> </div> </div> </div> </div> <script> function redirectURL(redirecturl) { if (redirecturl) { window.location = redirecturl; } } </script> <div class="ad ad-bottomleaderboard advert--bg-cio-gray" data-ad-template="bottomleaderboard" data-ofp="false"></div><section class="suggested-content-various"><div class="container"><div class="grid suggested-content-various__content"><div class="col-12 col-3@lg"> <h2 class="suggested-content-various__title">Show me more</h2><div class="suggested-content-various__filters"><span class="suggested-content-various__filter"><button class="chip chip--filter chip--active" type="button" data-filter-key="latest">Popular</button></span><span class="suggested-content-various__filter"><button class="chip chip--filter" type="button" data-filter-key="article">Articles</button></span><span class="suggested-content-various__filter"><button class="chip chip--filter" type="button" data-filter-key="podcast">Podcasts</button></span><span class="suggested-content-various__filter"><button class="chip chip--filter" type="button" data-filter-key="video">Videos</button></span></div> </div><div class="col-12 col-9@lg suggested-content-various__items-wrap"><div class="grid grid--cols-9@lg suggested-content-various__items"><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" latest,article"><a class="suggested-content-various__link" href="https://www.cio.com/article/3852693/modernize-enterprise-pc-fleets-to-ensure-ai-ambitions-deliver-business-success.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">brandpost</span> <span class="card__sponsor-text">Sponsored by AMD</span></div> <h3 class="card__title">Modernize enterprise PC fleets to ensure AI ambitions deliver business success</h3> <div class="card__info"><span>By AMD</span></div><div class="card__info card__info--light"> <span>28 Mar 2025</span><span>3 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">Artificial Intelligence</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3852693-0-02741900-1743178769-shutterstock_2501034871.jpg?quality=50&strip=all&w=396" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" article"><a class="suggested-content-various__link" href="https://www.cio.com/article/3851848/ai-culture-war-hidden-bias-in-training-models-may-push-political-propaganda.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">feature</span> </div> <h3 class="card__title">AI culture war: Hidden bias in training models may push political propaganda</h3> <div class="card__info"><span>By Grant Gross</span></div><div class="card__info card__info--light"> <span>28 Mar 2025</span><span>8 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">Artificial Intelligence</span></span><span class="card__tag"><span class="tag">Technology Industry</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3851848-0-43852300-1743156298-shutterstock_1597207429.jpg?quality=50&strip=all&w=375" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" article"><a class="suggested-content-various__link" href="https://www.cio.com/article/3855818/g2-names-ine-2025-cybersecurity-training-leader.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">brandpost</span> <span class="card__sponsor-text">Sponsored by CyberNewsWire</span></div> <h3 class="card__title">G2 Names INE 2025 Cybersecurity Training Leader</h3> <div class="card__info"><span>By Cyber NewsWire – Paid Press Release</span></div><div class="card__info card__info--light"> <span>27 Mar 2025</span><span>4 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">Cyberattacks</span></span><span class="card__tag"><span class="tag">Security</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3855818-0-67816900-1743134573-INE-Security-1.jpg?quality=50&strip=all&w=375" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" latest,podcast"><a class="suggested-content-various__link" href="https://www.cio.com/podcast/3847152/mitre-cio-deborah-youmans-on-the-surprising-benefits-of-openly-sharing-cyber-incident-details.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">podcast</span> </div> <h3 class="card__title">MITRE CIO Deborah Youmans on the surprising benefits of openly sharing cyber incident details</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>19 Mar 2025</span><span>46 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">CIO Leadership Live</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/0-99011900-1742394226-CIO-LL-Youmans_1200x675-a.jpg?quality=50&strip=all&w=444" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" podcast"><a class="suggested-content-various__link" href="https://www.cio.com/podcast/3846043/cio-leadership-live-with-michel-lamba-cdo-quadra-group.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">podcast</span> </div> <h3 class="card__title">CIO Leadership Live with Michel Lamba, CDO, Quadra Group</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>14 Mar 2025</span><span>14 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">CIO Leadership Live</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/0-70036800-1741964372-Title-Card-Michel-Lamba-1.png?w=444" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" podcast"><a class="suggested-content-various__link" href="https://www.cio.com/podcast/3843811/cio-leadership-live-asean-with-bryan-tan-reed-smith.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">podcast</span> </div> <h3 class="card__title">CIO Leadership Live ASEAN with Bryan Tan, Reed Smith</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>12 Mar 2025</span><span>20 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">CIO Leadership Live</span></span><span class="card__tag"><span class="tag">Generative AI</span></span><span class="card__tag"><span class="tag">Legal</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/0-03227800-1741769092-CIO-BRYAN-THUMB-16x9-1.jpg?quality=50&strip=all&w=444" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" latest,video"><a class="suggested-content-various__link" href="https://www.cio.com/video/3854895/cio-leadership-live-middle-east-with-ali-katkhada-group-cio-at-depa-group.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">video</span> </div> <h3 class="card__title">CIO Leadership Live Middle East with Ali Katkhada, Group CIO at Depa Group</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>26 Mar 2025</span><span>23 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">CIO Leadership Live</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3854895-0-04530600-1743050271-Thumb_CIOLL_ME25_Katkhada_A.png?w=444" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" video"><a class="suggested-content-various__link" href="https://www.cio.com/video/3854505/how-symphonyai-uses-generative-ai-to-revolutionize-enterprise-it-and-employee-onboarding.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">video</span> </div> <h3 class="card__title">How SymphonyAI Uses Generative AI to Revolutionize Enterprise IT and Employee Onboarding</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>26 Mar 2025</span><span>10 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">Artificial Intelligence</span></span><span class="card__tag"><span class="tag">Generative AI</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3854505-0-68817500-1743000983-DEMO-thumb-symphonyAI.jpg?quality=50&strip=all&w=320" alt="Image" /></div> </a> </div><div class="col-4@md col-3@lg suggested-content-various__item suggested-content-various__item--active" data-filter-value=" video"><a class="suggested-content-various__link" href="https://www.cio.com/video/3854256/cio-leadership-live-middle-east-with-sufiyan-chikhalia-director-of-information-technology-sanbula-group.html" aria-label="Go to content"><div class="card"> <div class="card__header"> <span class="card__content-type">video</span> </div> <h3 class="card__title">CIO Leadership Live Middle East with Sufiyan Chikhalia, Director of Information Technology, Sanbula Group</h3> <div class="card__info"><span></span></div><div class="card__info card__info--light"> <span>26 Mar 2025</span><span>11 mins</span></div> <div class="card__tags"><span class="card__tag"><span class="tag">CIO Leadership Live</span></span></div></div> <div class="image"><img src="https://www.cio.com/wp-content/uploads/2025/03/3854256-0-82772100-1743049301-Thumb_CIOLL_ME25_Chikhalia_S.png?w=444" alt="Image" /></div> </a> </div></div></div></div></div></section> </main> <div class="OUTBRAIN" data-src="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html" data-widget-id=""></div><svg style="position: absolute; width: 0; height: 0; overflow: hidden;" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"> <defs> <symbol id="logo-foundry" viewBox="0 0 156 57"> <path d="M1.367 47.258v7.355h.912v-3.31h2.646v-.735H2.28v-2.62h3.376v-.69H1.367ZM6.113 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.646 1.149 2.646 2.758v.092c0 1.654-1.14 2.758-2.646 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.38 0V51.9c0-1.241-.685-2.069-1.734-2.069-1.095 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022s1.733-.827 1.733-2.022ZM12.727 49.233h.866v.965c.32-.598.821-1.011 1.78-1.057v.827c-1.096.046-1.78.414-1.78 1.747v2.988h-.866v-5.47ZM16.557 49.233h.867v.827c.228-.506.821-.92 1.596-.92.685 0 1.278.276 1.551 1.012.365-.69 1.186-1.011 1.825-1.011.958 0 1.825.597 1.825 2.16v3.356h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-5.424h.045ZM25.5 51.99V51.9c0-1.655 1.05-2.758 2.509-2.758 1.231 0 2.417.735 2.417 2.666v.276h-4.06c.046 1.24.64 1.93 1.734 1.93.821 0 1.323-.322 1.414-.92h.867c-.183 1.104-1.095 1.656-2.281 1.656-1.505-.046-2.6-1.104-2.6-2.758Zm4.06-.597c-.092-1.103-.639-1.563-1.551-1.563-.867 0-1.46.598-1.597 1.563h3.148ZM31.746 49.233h.867v.965c.32-.598.82-1.011 1.779-1.057v.827c-1.095.046-1.78.414-1.78 1.747v2.988h-.866v-5.47ZM36.492 46.61h-.867v7.998h.867v-7.999ZM39.731 54.061l-2.098-4.827h.912l1.642 3.862 1.46-3.862h.867l-2.965 7.263h-.822l1.004-2.436ZM47.483 47.258h-.913v7.4h.913v-7.4ZM49.355 47.258h1.962c2.509 0 3.695 1.563 3.695 3.631v.092c0 2.069-1.186 3.678-3.74 3.678h-1.916v-7.401Zm1.916 6.62c1.87 0 2.828-1.15 2.828-2.943v-.092c0-1.7-.82-2.896-2.828-2.896h-1.003v5.93h1.003ZM56.152 50.978v-.092c0-2.16 1.46-3.769 3.558-3.769 1.46 0 2.783.69 2.965 2.345h-.912c-.228-1.196-1.004-1.655-2.053-1.655-1.688 0-2.645 1.24-2.645 3.034v.091c0 1.84.912 3.034 2.645 3.034 1.597 0 2.28-1.057 2.327-2.344h-2.144v-.736h3.01v.552c0 2.16-1.323 3.264-3.193 3.264-2.235 0-3.558-1.563-3.558-3.724ZM66.734 50.978v-.092c0-2.206 1.46-3.769 3.467-3.769 1.55 0 2.828.828 2.965 2.437h-.867c-.182-1.15-.82-1.701-2.098-1.701-1.505 0-2.554 1.195-2.554 3.033v.092c0 1.885.957 3.034 2.508 3.034 1.186 0 2.053-.597 2.236-1.792h.82c-.273 1.7-1.413 2.528-3.056 2.528-2.098-.046-3.42-1.517-3.42-3.77ZM74.031 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.645 1.149 2.645 2.758v.092c0 1.654-1.14 2.758-2.645 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.425 0V51.9c0-1.241-.684-2.069-1.734-2.069-1.094 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022 1.05 0 1.734-.827 1.734-2.022ZM80.647 49.233h.867v.827c.228-.506.82-.92 1.596-.92.684 0 1.278.276 1.551 1.012.365-.69 1.186-1.011 1.825-1.011.958 0 1.824.597 1.824 2.16v3.356h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-5.424h.045ZM89.995 49.233h.867v.827c.228-.506.82-.92 1.596-.92.684 0 1.277.276 1.55 1.012.366-.69 1.187-1.011 1.825-1.011.958 0 1.825.597 1.825 2.16v3.356h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.684 0-1.414.46-1.414 1.425v3.31h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.684 0-1.414.46-1.414 1.425v3.31h-.867v-5.424h.046ZM99.258 52.636v-3.402h.866v3.402c0 .965.411 1.379 1.232 1.379.776 0 1.46-.506 1.46-1.47V49.28h.866v5.425h-.866v-.92c-.228.506-.821.966-1.688.966-1.049-.046-1.87-.598-1.87-2.115ZM105.413 49.233h.866v.873c.229-.506.822-.965 1.734-.965 1.095 0 1.87.597 1.87 2.16v3.31h-.867v-3.402c0-.965-.41-1.379-1.277-1.379-.775 0-1.505.506-1.505 1.471v3.264h-.867v-5.332h.046ZM111.434 46.567c0-.322.273-.551.547-.551.319 0 .547.275.547.551a.556.556 0 0 1-.547.552.529.529 0 0 1-.547-.552Zm.136 2.666h.867v5.425h-.867v-5.425ZM113.762 51.99V51.9c0-1.655 1.186-2.758 2.6-2.758 1.14 0 2.144.505 2.326 1.884h-.821c-.137-.873-.73-1.195-1.505-1.195-.958 0-1.734.782-1.734 2.069v.092c0 1.333.73 2.022 1.734 2.022.775 0 1.459-.46 1.551-1.333h.775c-.091 1.15-1.049 2.023-2.326 2.023-1.46 0-2.6-1.058-2.6-2.712ZM119.602 53.139c0-1.241 1.322-1.655 2.691-1.655h.775v-.414c0-.873-.319-1.24-1.14-1.24-.73 0-1.14.321-1.232.965h-.866c.091-1.242 1.094-1.701 2.143-1.701 1.05 0 1.962.413 1.962 1.93v3.586h-.867v-.69c-.41.506-.866.782-1.687.782-1.004 0-1.779-.46-1.779-1.563Zm3.466-.414v-.69h-.73c-1.094 0-1.87.277-1.87 1.058 0 .552.274.92 1.004.92.866.045 1.596-.46 1.596-1.288ZM125.76 53.279v-3.31h-.776v-.736h.776v-1.24h.866v1.24h1.232v.736h-1.232v3.264c0 .505.229.781.685.781.273 0 .456-.046.638-.092v.736a2.563 2.563 0 0 1-.73.091c-1.003-.046-1.459-.643-1.459-1.47ZM129.086 46.567c0-.322.274-.551.547-.551.274 0 .548.275.548.551a.557.557 0 0 1-.548.552.557.557 0 0 1-.547-.552Zm.137 2.666h.866v5.425h-.866v-5.425ZM131.414 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.645 1.149 2.645 2.758v.092c0 1.654-1.14 2.758-2.645 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.425 0V51.9c0-1.241-.685-2.069-1.734-2.069-1.094 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022s1.734-.827 1.734-2.022ZM138.03 49.233h.867v.873c.228-.506.821-.965 1.733-.965 1.095 0 1.87.597 1.87 2.16v3.31h-.867v-3.402c0-.965-.41-1.379-1.277-1.379-.775 0-1.505.506-1.505 1.471v3.264h-.867v-5.332h.046ZM143.73 52.955h.822c.045.644.41 1.057 1.277 1.057.821 0 1.186-.276 1.186-.873 0-.552-.411-.736-1.232-.92-1.414-.275-1.87-.643-1.87-1.608 0-1.012.958-1.517 1.824-1.517.958 0 1.779.413 1.962 1.563h-.821c-.137-.598-.456-.828-1.141-.828-.593 0-1.003.322-1.003.782 0 .505.274.69 1.232.873 1.094.184 1.87.46 1.87 1.609 0 .965-.684 1.655-1.962 1.655-1.322-.046-2.098-.69-2.144-1.793ZM77.225.508c2.874 0 4.562 1.884 4.562 4.597 0 2.666-1.688 4.596-4.562 4.596-2.873 0-4.56-1.93-4.56-4.596 0-2.713 1.641-4.597 4.56-4.597ZM65.047 12.227h-6.25V26.43c0 1.103-.09 2.022-.364 2.758-.639 1.517-2.098 2.114-3.376 2.114-1.505 0-2.919-.551-3.558-2.114-.319-.736-.364-1.655-.364-2.758V12.227H44.84v14.571c0 1.885.182 3.54.775 4.873 1.551 3.585 4.835 5.47 9.442 5.47 4.425 0 7.71-1.885 9.26-5.47.593-1.38.776-2.988.776-4.873V12.227h-.046ZM86.756 17.149c-1.55-3.586-4.835-5.516-9.533-5.516-4.698 0-7.983 1.93-9.534 5.516-.592 1.379-.775 2.988-.775 4.872v14.664h6.25V22.527c0-1.103.09-2.022.364-2.758.639-1.517 2.098-2.252 3.695-2.252 1.596 0 3.01.69 3.695 2.252.319.736.364 1.655.364 2.758v14.204h6.25V22.067c0-1.884-.183-3.539-.776-4.918ZM137.802 12.227h-6.888l8.621 15.858v8.596h6.386v-8.596l8.712-15.858h-6.614l-5.154 9.56-5.063-9.56ZM18.746 12.227H1.367V36.68h6.25v-8.274H17.97v-5.654H7.616v-4.826h11.13v-5.7ZM125.893 36.681h6.66l-3.74-9.01c2.28-1.47 3.603-3.906 3.603-7.124 0-5.195-3.466-8.32-8.119-8.32h-11.586V36.68h6.249V28.96h3.923l3.01 7.722Zm-3.01-19.03c2.326 0 3.33 1.195 3.33 2.896 0 1.838-1.004 2.942-3.33 2.942h-3.923V17.65h3.923ZM99.03 36.681c7.982 0 12.087-4.734 12.087-12.227 0-7.4-4.607-12.227-12.498-12.227h-8.986V36.68h9.396Zm-3.148-18.938h2.6c4.06 0 6.249 2.344 6.249 6.711 0 4.459-2.189 6.711-6.25 6.711h-2.6V17.743ZM19.797 24.452c0 7.355 4.379 12.733 11.677 12.733 7.162 0 11.632-5.24 11.632-12.733 0-7.31-4.334-12.733-11.632-12.733-7.116 0-11.677 5.332-11.677 12.733Zm6.386-.184c0-4.137 2.098-6.803 5.474-6.803 3.101 0 5.2 2.712 5.2 7.17 0 4.046-2.099 6.804-5.383 6.804-3.239 0-5.291-2.758-5.291-7.171Z" fill="currentColor" /> </symbol> <symbol id="icon-video" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M4 6.5h16a.5.5 0 0 1 .5.5v10a.5.5 0 0 1-.5.5H4a.5.5 0 0 1-.5-.5V7a.5.5 0 0 1 .5-.5ZM2 7a2 2 0 0 1 2-2h16a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V7Zm11.57 5.857L10 15V9l3.57 2.143a1 1 0 0 1 0 1.714Z" fill="currentColor" /> </symbol> <symbol id="icon-user" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 4.5c.925 0 1.512.293 1.87.66.363.375.63.974.63 1.84 0 .84-.264 1.444-.634 1.829-.363.375-.952.671-1.866.671-.914 0-1.503-.296-1.866-.671C9.764 8.444 9.5 7.84 9.5 7c0-.877.263-1.474.62-1.844.348-.36.93-.656 1.88-.656ZM12 3c2.52 0 4 1.64 4 4 0 2.32-1.48 4-4 4S8 9.32 8 7c0-2.36 1.44-4 4-4Zm4.814 13.275C15.772 15.203 14.184 14.5 12 14.5c-2.23 0-3.812.706-4.84 1.771C6.123 17.346 5.5 18.943 5.5 21H4c0-4.72 2.88-8 8-8 5.04 0 8 3.28 8 8h-1.5c0-2.046-.637-3.645-1.686-4.725Z" fill="currentColor" /> </symbol> <symbol id="icon-apple-podcasts" viewBox="0 0 24 24"> <path d="M11.432 20.546c-.681-.244-.827-.575-1.107-2.515-.324-2.255-.395-3.65-.207-4.093.25-.586.927-.919 1.873-.922.94-.004 1.624.332 1.874.922.189.441.118 1.838-.207 4.093-.221 1.575-.342 1.974-.647 2.241-.418.37-1.012.473-1.575.274h-.004Zm-2.91-2.314c-2.351-1.157-3.858-3.114-4.406-5.718-.137-.673-.16-2.275-.03-2.893.342-1.655.997-2.95 2.085-4.094C7.739 3.874 9.756 3 12 3c2.222 0 4.231.858 5.761 2.461 1.164 1.21 1.819 2.491 2.154 4.179.114.561.114 2.092.007 2.724a8.091 8.091 0 0 1-3.082 5.04c-.58.437-1.994 1.2-2.222 1.2-.084 0-.092-.087-.053-.438.068-.563.136-.68.456-.814.51-.213 1.378-.831 1.91-1.366a7.27 7.27 0 0 0 1.91-3.363c.198-.784.176-2.527-.044-3.334-.695-2.567-2.787-4.56-5.351-5.093-.746-.153-2.101-.153-2.855 0-2.595.532-4.741 2.625-5.397 5.258-.175.714-.175 2.459 0 3.174.434 1.743 1.561 3.341 3.037 4.293.25.167.512.317.784.449.32.137.388.25.448.814.038.342.03.441-.053.441-.053 0-.441-.167-.852-.365l-.036-.028Zm.031-3.095c-.792-.632-1.491-1.752-1.78-2.851-.176-.664-.176-1.926.007-2.587.48-1.787 1.796-3.172 3.622-3.823.625-.22 2.008-.268 2.778-.1 2.648.588 4.529 3.24 4.165 5.871-.145 1.06-.51 1.931-1.157 2.74-.32.409-1.096 1.095-1.233 1.095-.022 0-.044-.26-.044-.575v-.573l.396-.472c1.492-1.787 1.385-4.282-.244-5.921-.631-.637-1.362-1.012-2.306-1.185-.609-.113-.738-.113-1.377-.007-.97.158-1.722.535-2.39 1.194-1.64 1.618-1.746 4.129-.254 5.917l.393.474v.58c0 .32-.026.58-.057.58-.031 0-.251-.152-.487-.343l-.032-.014Zm2.64-3.107c-.676-.316-1.042-.91-1.05-1.685 0-.696.389-1.304 1.058-1.66.427-.222 1.18-.222 1.606 0 .473.256.828.686.99 1.199.441 1.5-1.15 2.816-2.588 2.144l-.015.002Z" fill="currentColor" /> <path d="M12.114 12.325a1.898 1.898 0 1 0 0-3.795 1.898 1.898 0 0 0 0 3.796ZM12.298 13.06c.215.025.428.068.635.13a2.3 2.3 0 0 1 .636.318c.168.121.29.248.366.401.076.153.114.336.137.636.015.3.015.713-.053 1.491a53.146 53.146 0 0 1-.313 2.636c-.106.726-.182 1.05-.281 1.286a1.152 1.152 0 0 1-.845.738 1.83 1.83 0 0 1-.441.038 1.893 1.893 0 0 1-.442-.038c-.174-.038-.401-.106-.57-.243-.176-.137-.29-.335-.381-.594-.091-.259-.16-.57-.251-1.195a66.213 66.213 0 0 1-.29-2.26 18.148 18.148 0 0 1-.112-1.522c-.006-.328.008-.491.044-.647.036-.15.098-.291.183-.419a1.389 1.389 0 0 1 .661-.504c.157-.06.32-.106.485-.137.197-.038.426-.075.543-.091a.596.596 0 0 1 .248 0l.04-.024Z" fill="currentColor" /> </symbol> <symbol id="icon-arrow-up-right-from-square" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m19.19 3.75-9.72 9.72-.53.53L10 15.06l.53-.53 9.72-9.72v4.94h1.5V3a.747.747 0 0 0-.75-.75h-6.75v1.5h4.94ZM4 5.75a.25.25 0 0 0-.25.25v14c0 .138.112.25.25.25h14a.25.25 0 0 0 .25-.25V11.717h1.5V20A1.75 1.75 0 0 1 18 21.75H4A1.75 1.75 0 0 1 2.25 20V6c0-.966.784-1.75 1.75-1.75H12.283v1.5H4Z" fill="currentColor" /> </symbol> <symbol id="icon-calendar" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M20 5.5H4a.5.5 0 0 0-.5.5v2.25h17V6a.5.5 0 0 0-.5-.5ZM3.5 18V9.75h17V18a.5.5 0 0 1-.5.5H4a.5.5 0 0 1-.5-.5ZM4 4a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2V6a2 2 0 0 0-2-2H4Zm5.42 10.292c0 .75.198 1.092.696 1.092.48 0 .666-.354.666-1.098v-.156c0-.75-.198-1.098-.678-1.098-.486 0-.684.348-.684 1.092v.168Zm2.712-.03c0 1.38-.804 2.172-2.058 2.172-1.236 0-2.004-.768-2.004-2.136v-.168c0-1.374.882-2.13 2.028-2.13 1.14 0 2.034.678 2.034 2.1v.162Zm3.254 2.094h-1.362v-2.952l-.792.474V12.75l.984-.684h1.17v4.29Z" fill="currentColor" /> </symbol> <symbol id="icon-caret-down" viewBox="0 0 24 24"> <path d="m6 8 4.3 7.1c.8 1.3 2.7 1.3 3.4 0L18 8H6Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-bars" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.287 5.833C16.902 4.408 14.815 3.5 12 3.5c-2.87 0-4.952.91-6.32 2.329C4.303 7.256 3.5 9.353 3.5 12c0 2.58.819 4.684 2.217 6.134C7.107 19.574 9.196 20.5 12 20.5c2.804 0 4.893-.926 6.283-2.366C19.681 16.684 20.5 14.58 20.5 12c0-2.636-.822-4.735-2.213-6.167ZM22 12c0-5.9-3.7-10-10-10C5.6 2 2 6.1 2 12c0 5.8 3.7 10 10 10s10-4.2 10-10ZM7 10.75v-1.5h10v1.5H7Zm0 2.5v1.5h10v-1.5H7Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-chevron-down" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 3.5c2.815 0 4.902.908 6.287 2.333C19.678 7.265 20.5 9.364 20.5 12c0 2.58-.819 4.684-2.217 6.134-1.39 1.44-3.479 2.366-6.283 2.366-2.804 0-4.893-.926-6.283-2.366C4.319 16.684 3.5 14.58 3.5 12c0-2.647.803-4.744 2.18-6.171C7.048 4.41 9.13 3.5 12 3.5ZM12 2c6.3 0 10 4.1 10 10 0 5.8-3.7 10-10 10S2 17.8 2 12C2 6.1 5.6 2 12 2ZM8.326 9.97l3.536 3.536a.25.25 0 0 0 .353 0l3.536-3.535 1.06 1.06-3.535 3.536a1.75 1.75 0 0 1-2.475 0L7.266 11.03l1.06-1.06Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-chevron-left" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 3.5c2.815 0 4.902.908 6.287 2.333C19.678 7.265 20.5 9.364 20.5 12c0 2.58-.819 4.684-2.217 6.134-1.39 1.44-3.479 2.366-6.283 2.366-2.804 0-4.893-.926-6.283-2.366C4.319 16.684 3.5 14.58 3.5 12c0-2.647.803-4.744 2.18-6.171C7.048 4.41 9.13 3.5 12 3.5ZM12 2c6.3 0 10 4.1 10 10 0 5.8-3.7 10-10 10S2 17.8 2 12C2 6.1 5.6 2 12 2Zm1.773 6.53-3.536 3.536a.25.25 0 0 0 0 .353l3.536 3.536-1.061 1.06-3.536-3.535a1.75 1.75 0 0 1 0-2.475l3.536-3.535 1.06 1.06Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-chevron-right" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 3.5c2.815 0 4.902.908 6.287 2.333C19.678 7.265 20.5 9.364 20.5 12c0 2.58-.819 4.684-2.217 6.134-1.39 1.44-3.479 2.366-6.283 2.366-2.804 0-4.893-.926-6.283-2.366C4.319 16.684 3.5 14.58 3.5 12c0-2.647.803-4.744 2.18-6.171C7.048 4.41 9.13 3.5 12 3.5ZM12 2c6.3 0 10 4.1 10 10 0 5.8-3.7 10-10 10S2 17.8 2 12C2 6.1 5.6 2 12 2ZM9.712 8.53l3.535 3.536a.25.25 0 0 1 0 .353l-3.535 3.536 1.06 1.06 3.536-3.535a1.75 1.75 0 0 0 0-2.475L10.773 7.47 9.712 8.53Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-chevron-up" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 3.5c2.815 0 4.902.908 6.287 2.333C19.678 7.265 20.5 9.364 20.5 12c0 2.58-.819 4.684-2.217 6.134-1.39 1.44-3.479 2.366-6.283 2.366-2.804 0-4.893-.926-6.283-2.366C4.319 16.684 3.5 14.58 3.5 12c0-2.647.803-4.744 2.18-6.171C7.048 4.41 9.13 3.5 12 3.5ZM12 2c6.3 0 10 4.1 10 10 0 5.8-3.7 10-10 10S2 17.8 2 12C2 6.1 5.6 2 12 2Zm3.752 12.53-3.536-3.536a.25.25 0 0 0-.353 0l-3.536 3.535-1.06-1.06 3.535-3.536a1.75 1.75 0 0 1 2.475 0l3.536 3.536-1.061 1.06Z" fill="currentColor" /> </symbol> <symbol id="icon-circle-xmark" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.287 5.833C16.902 4.408 14.815 3.5 12 3.5c-2.87 0-4.952.91-6.32 2.329C4.303 7.256 3.5 9.353 3.5 12c0 2.58.819 4.684 2.217 6.134C7.107 19.574 9.196 20.5 12 20.5c2.804 0 4.893-.926 6.283-2.366C19.681 16.684 20.5 14.58 20.5 12c0-2.636-.822-4.735-2.213-6.167ZM22 12c0-5.9-3.7-10-10-10C5.6 2 2 6.1 2 12c0 5.8 3.7 10 10 10s10-4.2 10-10Zm-9.998-1.069 3-3 1.06 1.061-3 3 3.01 3.009-1.062 1.06-3.008-3.008-3.01 3.01-1.061-1.06 3.01-3.01L7.94 8.99 9 7.93l3.002 3.002Z" fill="currentColor" /> </symbol> <symbol id="icon-chevron-down" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m11.776 14.42-4.95-4.95-1.06 1.061 4.95 4.95a1.75 1.75 0 0 0 2.474 0l4.95-4.95-1.06-1.06-4.95 4.95a.25.25 0 0 1-.354 0Z" fill="currentColor" /> </symbol> <symbol id="icon-chevron-left" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m10.08 11.87 4.95-4.95-1.061-1.06-4.95 4.95a1.75 1.75 0 0 0 0 2.474l4.95 4.95 1.06-1.06-4.95-4.95a.25.25 0 0 1 0-.354Z" fill="currentColor" /> </symbol> <symbol id="icon-chevron-right" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m14.42 12.224-4.95 4.95 1.061 1.06 4.95-4.95a1.75 1.75 0 0 0 0-2.474l-4.95-4.95-1.06 1.06 4.95 4.95a.25.25 0 0 1 0 .354Z" fill="currentColor" /> </symbol> <symbol id="icon-chevron-up" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m12.13 10.08 4.95 4.95 1.06-1.061-4.95-4.95a1.75 1.75 0 0 0-2.474 0l-4.95 4.95 1.06 1.06 4.95-4.95a.25.25 0 0 1 .354 0Z" fill="currentColor" /> </symbol> <symbol id="icon-globe" viewBox="0 0 24 24"> <path d="M19.4 4.8C17.6 3 15 2 12 2 8.9 2 6.4 3 4.6 4.8 2.9 6.6 2 9 2 12c0 2.9.9 5.4 2.6 7.2C6.4 21 9 22 12 22s5.6-1 7.4-2.8c1.7-1.8 2.6-4.3 2.6-7.2 0-2.9-.9-5.4-2.6-7.2Zm1.1 6.4H17c-.1-2.6-.5-4.8-1.3-6.5-.1-.3-.3-.6-.5-.8 1.2.4 2.2 1 3.1 1.8 1.3 1.5 2 3.3 2.2 5.5ZM12 20.5c-.9 0-1.7-.7-2.3-2-.7-1.4-1.1-3.4-1.2-5.8h7c-.1 2.3-.5 4.4-1.2 5.8-.6 1.3-1.4 2-2.3 2Zm-3.5-9.3c.1-2.3.5-4.3 1.2-5.8.6-1.3 1.4-1.9 2.3-1.9.9 0 1.7.7 2.3 1.9.7 1.4 1.1 3.4 1.2 5.8h-7ZM5.7 5.8C6.5 5 7.5 4.4 8.8 4c-.2.2-.4.5-.5.8-.8 1.6-1.2 3.8-1.3 6.4H3.5c.2-2.2.9-4 2.2-5.4Zm-2.2 6.9H7c.1 2.6.5 4.8 1.3 6.4.2.3.3.6.5.8-1.2-.4-2.2-1-3.1-1.9-1.3-1.2-2-3.1-2.2-5.3Zm14.8 5.4c-.8.9-1.9 1.5-3.1 1.9.2-.2.3-.5.5-.8.8-1.6 1.2-3.8 1.3-6.4h3.5c-.2 2.1-.9 4-2.2 5.3Z" fill="currentColor" /> </symbol> <symbol id="icon-google-podcasts" viewBox="0 0 24 24"> <path d="M12 6.9c-.606 0-1.098-.476-1.098-1.063V4.562c0-.587.492-1.062 1.098-1.062.606 0 1.098.475 1.098 1.062v1.275c0 .587-.492 1.062-1.098 1.062ZM12 15.826c-.606 0-1.098-.476-1.098-1.063V9.24c0-.587.492-1.062 1.098-1.062.606 0 1.098.475 1.098 1.062v5.524c0 .587-.492 1.063-1.098 1.063ZM10.902 19.438c0 .587.492 1.062 1.098 1.062.606 0 1.098-.476 1.098-1.062v-1.275c0-.587-.492-1.063-1.098-1.063-.606 0-1.098.476-1.098 1.063v1.275ZM8.049 17.098c-.607 0-1.098-.476-1.098-1.063v-1.274c0-.587.491-1.063 1.098-1.063.606 0 1.097.476 1.097 1.063v1.274c0 .587-.49 1.063-1.097 1.063ZM14.854 9.24c0 .586.49 1.062 1.097 1.062s1.098-.476 1.098-1.063V7.964c0-.586-.491-1.062-1.098-1.062-.606 0-1.097.476-1.097 1.062V9.24ZM8.049 12.429c-.607 0-1.098-.476-1.098-1.062V7.542c0-.587.491-1.062 1.098-1.062.606 0 1.097.475 1.097 1.062v3.825c0 .586-.49 1.062-1.097 1.062ZM14.854 16.466c0 .587.49 1.062 1.097 1.062s1.098-.475 1.098-1.062V12.64c0-.586-.491-1.062-1.098-1.062-.606 0-1.097.476-1.097 1.062v3.825ZM4.098 13.704C3.49 13.704 3 13.228 3 12.64v-1.274c0-.587.491-1.063 1.098-1.063.606 0 1.097.476 1.097 1.063v1.274c0 .587-.491 1.063-1.097 1.063ZM18.805 12.641c0 .587.491 1.063 1.097 1.063.607 0 1.098-.476 1.098-1.063v-1.274c0-.587-.491-1.063-1.098-1.063-.606 0-1.097.476-1.097 1.063v1.274Z" fill="currentColor" /> </symbol> <symbol id="icon-layer-group" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="m6.09 7.984 5.672 3.166a.5.5 0 0 0 .486 0l5.665-3.132-5.672-3.166a.5.5 0 0 0-.485 0L6.09 7.983Zm-1.546.855 6.487 3.62a2 2 0 0 0 1.943.005l6.482-3.585.055-.03.703-.389a.5.5 0 0 0 .002-.874l-.702-.392-.054-.03-6.488-3.621a2 2 0 0 0-1.942-.004L4.548 7.123l-.055.03-.704.39a.5.5 0 0 0-.001.873l.701.392.055.03Zm2.254 6.758-1.543-.861-.706.39-.055.03-.703.39a.5.5 0 0 0-.002.873l.702.392.054.03h.001l6.487 3.621a2 2 0 0 0 1.942.004l6.482-3.584.055-.03.704-.39a.5.5 0 0 0 .002-.873l-.702-.392-.055-.03-.711-.398-1.546.855.71.397-5.665 3.133a.5.5 0 0 1-.485-.001l-5.672-3.166.706-.39Zm-1.543-4.861 1.543.86-.706.391 5.672 3.166a.5.5 0 0 0 .485 0l5.666-3.132-.712-.397 1.547-.855.71.397h.001l.055.031.702.392a.5.5 0 0 1-.002.874l-.704.389-.054.03-6.483 3.585a2 2 0 0 1-1.942-.004l-6.487-3.621-.055-.03-.702-.393a.5.5 0 0 1 .002-.874l.703-.389.055-.03.706-.39Z" fill="currentColor" /> </symbol> <symbol id="icon-search-ai" viewBox="0 0 64 64"> <path fill="currentColor" d="M31.268 6.6c.462-1.248 2.227-1.248 2.689 0l2.298 6.212c.146.392.455.702.847.847l6.212 2.298c1.248.462 1.248 2.227 0 2.689l-6.212 2.299a1.434 1.434 0 0 0-.847.846l-2.298 6.212c-.462 1.248-2.227 1.248-2.689 0l-2.298-6.212a1.434 1.434 0 0 0-.847-.846l-6.212-2.3c-1.248-.46-1.248-2.226 0-2.688l6.212-2.298c.392-.146.701-.455.847-.847L31.268 6.6Z"/> <path fill="currentColor" fill-rule="evenodd" d="M20.603 9.703C12.167 11.243 7.5 17.55 7.5 26.119c0 9.733 6.403 16.78 17.305 16.78 10.381 0 16.683-6.39 17.261-15.405l-4.045.45c-.335 3.12-1.533 5.616-3.306 7.399-2.097 2.107-5.343 3.563-9.91 3.563s-7.813-1.456-9.91-3.563c-2.107-2.118-3.402-5.243-3.402-9.224 0-4.108 1.278-7.216 3.338-9.286 1.375-1.383 3.28-2.485 5.803-3.062l-.03-4.068Zm21.255 31.17a1.997 1.997 0 0 0-2.824 2.823L53.676 58.34l2.824-2.824-14.642-14.642Z" clip-rule="evenodd"/> </symbol> <symbol id="icon-magnifying-glass" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.5 4.5c1.726 0 2.943.538 3.726 1.319.785.783 1.274 1.952 1.274 3.484 0 1.495-.486 2.669-1.278 3.464-.787.792-2.006 1.34-3.722 1.34-1.716 0-2.935-.548-3.722-1.34-.792-.795-1.278-1.969-1.278-3.464 0-1.543.48-2.71 1.253-3.488C6.523 5.04 7.736 4.5 9.5 4.5Zm0-1.5C13.595 3 16 5.584 16 9.303c0 3.656-2.405 6.303-6.5 6.303-4.095 0-6.5-2.647-6.5-6.303C3 5.584 5.34 3 9.5 3Zm6.405 11.845a.75.75 0 1 0-1.06 1.06l5.5 5.5 1.06-1.06-5.5-5.5Z" fill="currentColor" /> </symbol> <symbol id="icon-play" viewBox="0 0 24 24"> <path d="m7 20 10.002-6.155c1.374-.846 1.374-2.844 0-3.69L7 4v16Z" fill="currentColor" /> </symbol> <symbol id="icon-podcast" viewBox="0 0 24 24"> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.75 2.25v19.5h-1.5V2.25h1.5Zm3 17.5V4.25h-1.5v15.5h1.5Zm-6-12.5v9.5h-1.5v-9.5h1.5Zm12 3v3.5h-1.5v-3.5h1.5Zm-3 5.5v-7.5h-1.5v7.5h1.5Zm-13-4.25c.473 0 .75.307.75.75 0 .435-.277.75-.75.75S2 12.685 2 12.25c0-.443.27-.75.75-.75Zm19.25.75c0-.443-.277-.75-.75-.75-.48 0-.75.307-.75.75 0 .435.277.75.75.75s.75-.315.75-.75Z" fill="currentColor" /> </symbol> <symbol id="icon-quote" viewBox="0 0 24 24"> <path d="M0 15.224v.147C0 18.375 2.32 20.5 5.366 20.5c3.045 0 5.22-2.125 5.22-5.13v-.146c0-2.345-1.305-4.103-3.408-4.836L9.208 3.5H3.77l-2.755 7.62C.29 12.88 0 14.126 0 15.225Zm13.414 0v.147c0 3.004 2.32 5.129 5.365 5.129 3.046 0 5.221-2.125 5.221-5.13v-.146c0-2.345-1.305-4.103-3.408-4.836l2.03-6.888h-5.438l-2.755 7.62c-.725 1.76-1.015 3.005-1.015 4.104Z" fill="currentColor" /> </symbol> <symbol id="icon-rss" viewBox="0 0 24 24"> <path d="M5.5 17c.945 0 1.5.615 1.5 1.5 0 .87-.555 1.5-1.5 1.5S4 19.37 4 18.5c0-.885.54-1.5 1.5-1.5Z" fill="currentColor" /> <path d="M18.405 20v.05H19.159V20A15.159 15.159 0 0 0 4 4.84h-.05V5.596H4a14.405 14.405 0 0 1 14.405 14.404Z" fill="currentColor" stroke="currentColor" stroke-width=".5" /> <path d="M12.06 19.997v.1h.568v-.1A8.628 8.628 0 0 0 4 11.37h-.1v.569H4a8.06 8.06 0 0 1 8.06 8.06Z" fill="currentColor" stroke="currentColor" stroke-width=".5" /> </symbol> <symbol id="icon-soundcloud" viewBox="0 0 24 24"> <path d="M7 17h1.25V9.128a3.214 3.214 0 0 0-1.25.69V17Zm-2.5-5.325v5.316l.08.009h1.17v-5.334H4.58l-.08.009ZM2 14.332c0 .968.504 1.808 1.25 2.276V12.06A2.675 2.675 0 0 0 2 14.332ZM9.5 17h1.25V9.475A3.12 3.12 0 0 0 9.5 9.03V17Zm9.92-5.333h-.704c.036-.218.058-.439.058-.667 0-2.21-1.733-4-3.87-4-1.16 0-2.195.534-2.904 1.37V17h7.42c1.424 0 2.58-1.194 2.58-2.668 0-1.472-1.156-2.665-2.58-2.665Z" fill="currentColor" /> </symbol> <symbol id="icon-facebook" viewBox="0 0 12 12"> <path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M10.125 5.625a4.501 4.501 0 0 1-9 0 4.501 4.501 0 0 1 9 0Zm0 0"/><path fill="currentColor" d="M10.098 6.102c.004-.008.004-.016.004-.02 0 .004 0 .012-.004.02ZM1.148 6.078c0 .012.004.02.004.027 0-.007-.004-.015-.004-.027ZM6.234 6.816h1.164l.184-1.183H6.234v-.645c0-.492.16-.926.621-.926h.739V3.027c-.13-.015-.407-.054-.926-.054-1.082 0-1.715.57-1.715 1.875v.785H3.84v1.183h1.113v3.254c.219.032.442.055.672.055.207 0 .41-.02.61-.047Zm0 0"/> </symbol> <symbol id="icon-messenger" viewBox="0 0 12 12"> <path fill="currentColor" d="M2.25 6.75 4.5 4.5l2.25.75L9 4.5 6.75 6.75 4.5 6Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M5.625 1.125c-2.484 0-4.5 1.922-4.5 4.297 0 1.332.5 2.414 1.5 3.203v1.5l1.406-.938c.657.094 1.059.188 1.594.188 2.484 0 4.5-1.582 4.5-3.953 0-2.375-2.016-4.297-4.5-4.297Zm0 0"/> </symbol> <symbol id="icon-linkedin" viewBox="0 0 22.5 22.5"> <path style=" stroke:none;fill-rule:nonzero;fill:currentColor;fill-opacity:1;" d="M 6.601562 18.332031 L 2.933594 18.332031 L 2.933594 7.332031 L 6.601562 7.332031 Z M 4.765625 5.867188 C 3.753906 5.867188 2.933594 5.042969 2.933594 4.03125 C 2.933594 3.019531 3.753906 2.199219 4.765625 2.199219 C 5.777344 2.199219 6.601562 3.023438 6.601562 4.03125 C 6.601562 5.042969 5.777344 5.867188 4.765625 5.867188 Z M 19.800781 18.332031 L 16.273438 18.332031 L 16.273438 12.980469 C 16.273438 11.703125 16.25 10.0625 14.441406 10.0625 C 12.605469 10.0625 12.324219 11.453125 12.324219 12.886719 L 12.324219 18.332031 L 8.800781 18.332031 L 8.800781 7.324219 L 12.183594 7.324219 L 12.183594 8.828125 L 12.230469 8.828125 C 12.703125 7.964844 13.851562 7.050781 15.570312 7.050781 C 19.140625 7.050781 19.800781 9.332031 19.800781 12.296875 C 19.800781 12.296875 19.800781 18.332031 19.800781 18.332031 Z M 19.800781 18.332031 "/> </symbol> <symbol id="icon-email" viewBox="0 0 12 12"> <g fill="none" stroke="currentColor" stroke-miterlimit="10"> <path stroke-width=".75" d="M10.125 9.375h-8.25a.75.75 0 0 1-.75-.75v-6a.75.75 0 0 1 .75-.75h8.25a.75.75 0 0 1 .75.75v6a.75.75 0 0 1-.75.75Zm0 0"/><path stroke-width=".75" d="M1.39 2.434 6 5.625l4.61-3.191"/> </g> </symbol> <symbol id="icon-x" viewBox="0 0 12 12"> <g fill="currentColor"><path d="M10.277 10.5H8.082a.752.752 0 0 1-.613-.316l-5.93-8.329a.225.225 0 0 1 .184-.355h2.195c.242 0 .473.117.613.316l5.93 8.329a.225.225 0 0 1-.184.355Zm-2.195-.75h1.176l-5.34-7.5H2.742Zm0 0"/><path d="m6.707 5.52 3.387-4.02h-.977L6.254 4.883ZM5.117 6.234 1.507 10.5h1L5.57 6.867Zm0 0"/></g> </symbol> <symbol id="icon-print" viewBox="0 0 12 12"> <path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M3.375 8.625h-1.5a.75.75 0 0 1-.75-.75v-3a.75.75 0 0 1 .75-.75h8.25a.75.75 0 0 1 .75.75v3a.75.75 0 0 1-.75.75h-1.5M3.375 1.875h5.25v2.25h-5.25Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M3.375 7.125h5.25v3h-5.25Zm0 0"/><path fill="currentColor" d="M3 5.625a.375.375 0 1 1-.75 0 .375.375 0 0 1 .75 0Zm0 0"/> </symbol> <symbol id="icon-whatsapp" viewBox="0 0 12 12"> <path fill="currentColor" d="M7.984 6.738c-.129-.07-.765-.406-.882-.453-.118-.047-.207-.07-.293.07a8.182 8.182 0 0 1-.407.543c-.074.094-.152.106-.28.036-.13-.07-.548-.215-1.04-.692a4.189 4.189 0 0 1-.719-.96c-.074-.141-.008-.216.059-.286.058-.062.129-.164.191-.242.067-.082.086-.14.13-.234.046-.094.023-.172-.009-.243-.035-.07-.293-.757-.398-1.035-.106-.27-.215-.234-.293-.238C3.969 3 3.883 3 3.797 3a.456.456 0 0 0-.344.176C3.332 3.312 3 3.648 3 4.336c0 .684.46 1.344.527 1.437.063.094.91 1.5 2.207 2.102.309.145.547.23.735.293.308.105.593.09.816.055.246-.04.762-.336.871-.66.106-.325.106-.606.074-.665-.03-.058-.117-.09-.246-.16Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M5.625 1.125a4.501 4.501 0 0 0-4.5 4.5c0 .973.313 1.867.836 2.605l-.649 1.801 1.989-.558c.68.41 1.472.652 2.324.652a4.501 4.501 0 0 0 0-9Zm0 0"/> </symbol> <symbol id="icon-telegram" viewBox="0 0 18 18"> <path style=" stroke:none;fill-rule:nonzero;fill:currentColor;fill-opacity:1;" d="M 15.226562 2.238281 C 15.011719 2.246094 14.8125 2.308594 14.636719 2.378906 C 14.476562 2.441406 13.894531 2.6875 12.972656 3.074219 C 12.050781 3.460938 10.828125 3.972656 9.523438 4.523438 C 6.914062 5.617188 3.984375 6.851562 2.484375 7.484375 C 2.433594 7.503906 2.222656 7.570312 1.992188 7.746094 C 1.761719 7.921875 1.503906 8.308594 1.503906 8.726562 C 1.503906 9.066406 1.671875 9.410156 1.875 9.609375 C 2.082031 9.808594 2.289062 9.898438 2.460938 9.96875 L 2.460938 9.964844 C 3.046875 10.199219 4.792969 10.898438 5.210938 11.066406 C 5.355469 11.507812 5.988281 13.402344 6.140625 13.875 C 6.246094 14.214844 6.347656 14.433594 6.492188 14.617188 C 6.566406 14.707031 6.652344 14.789062 6.757812 14.855469 C 6.796875 14.882812 6.84375 14.902344 6.886719 14.917969 C 6.894531 14.921875 6.902344 14.921875 6.90625 14.925781 L 6.890625 14.921875 C 6.902344 14.925781 6.914062 14.933594 6.925781 14.9375 C 6.949219 14.945312 6.964844 14.945312 6.992188 14.953125 C 7.097656 14.984375 7.199219 15.003906 7.292969 15.003906 C 7.699219 15.003906 7.949219 14.78125 7.949219 14.785156 L 7.96875 14.769531 L 9.726562 13.28125 L 11.882812 15.277344 C 11.921875 15.332031 12.230469 15.75 12.945312 15.75 C 13.371094 15.75 13.710938 15.539062 13.925781 15.316406 C 14.140625 15.097656 14.273438 14.871094 14.335938 14.5625 C 14.382812 14.3125 16.449219 3.949219 16.449219 3.949219 L 16.445312 3.96875 C 16.507812 3.679688 16.527344 3.402344 16.453125 3.121094 C 16.375 2.835938 16.171875 2.5625 15.925781 2.417969 C 15.675781 2.273438 15.445312 2.230469 15.226562 2.238281 Z M 14.929688 3.878906 C 14.847656 4.289062 13 13.578125 12.886719 14.160156 L 9.773438 11.28125 L 7.667969 13.058594 L 8.25 10.78125 C 8.25 10.78125 12.273438 6.710938 12.515625 6.472656 C 12.710938 6.285156 12.75 6.21875 12.75 6.152344 C 12.75 6.0625 12.703125 6 12.601562 6 C 12.507812 6 12.378906 6.089844 12.3125 6.132812 C 11.453125 6.667969 7.800781 8.75 6.003906 9.769531 C 5.894531 9.726562 4.273438 9.074219 3.398438 8.726562 C 4.953125 8.070312 7.621094 6.949219 10.105469 5.90625 C 11.40625 5.355469 12.628906 4.84375 13.550781 4.457031 C 14.332031 4.128906 14.738281 3.960938 14.929688 3.878906 Z M 12.863281 14.269531 C 12.863281 14.269531 12.867188 14.269531 12.867188 14.269531 C 12.867188 14.269531 12.863281 14.273438 12.863281 14.273438 C 12.863281 14.269531 12.863281 14.273438 12.863281 14.269531 Z M 12.863281 14.269531 "/> </symbol> <symbol id="icon-reddit" viewBox="0 0 12 12"> <path fill="none" stroke="currentcoLOR" stroke-miterlimit="10" stroke-width=".75" d="M5.625 3.383c-2.5 0-4.5 1.52-4.5 3.375s2 3.375 4.5 3.375 4.5-1.52 4.5-3.375c0-1.856-2-3.375-4.5-3.375Zm0 0"/><path fill="currentcoLOR" d="M4.5 6A.75.75 0 1 1 3 6a.75.75 0 0 1 1.5 0ZM8.25 6a.75.75 0 1 1-1.5 0 .75.75 0 0 1 1.5 0ZM5.625 8.25c-.727 0-1.488-.375-1.875-.75.215.7 1.02 1.5 1.875 1.5s1.66-.75 1.875-1.5c-.387.43-1.148.75-1.875.75Zm0 0"/><path fill="none" stroke="currentcoLOR" stroke-miterlimit="10" stroke-width=".75" d="M1.105 6.492c-.855-.46-.89-1.496-.46-2.035.43-.48 1.386-.43 1.792.137M8.813 4.594c.414-.57 1.363-.617 1.792-.133.43.535.395 1.57-.46 2.031"/><path fill="currentcoLOR" d="M9.75.75a.75.75 0 1 0 0 1.5.75.75 0 0 0 0-1.5Zm0 0"/><path fill="none" stroke="currentcoLOR" stroke-miterlimit="10" stroke-width=".75" d="M5.625 3.281V2.25c0-.691.48-1.125 1.125-1.125s1.191.75 2.531.75h.469"/> </symbol> <symbol id="icon-gnews" viewBox="0 0 18 18"> <path style=" stroke:none;fill-rule:nonzero;fill:currentColor;fill-opacity:1;" d="M 1.5 1.5 L 1.5 15 C 1.5 15.828125 2.175781 16.5 3 16.5 L 12 16.5 L 16.5 12 L 16.5 1.5 L 15 3 L 13.5 1.5 L 12 3 L 10.5 1.5 L 9 3 L 7.5 1.5 L 6 3 L 4.5 1.5 L 3 3 Z M 4.5 3.375 C 4.5 3.375 5.25 4.5 6 4.5 C 6.726562 4.5 7.5 3.375 7.5 3.375 C 7.5 3.375 8.226562 4.5 9 4.5 C 9.726562 4.5 10.5 3.375 10.5 3.375 C 10.5 3.375 11.273438 4.5 12 4.5 C 12.703125 4.5 13.5 3.375 13.5 3.375 C 13.5 3.375 14.273438 4.5 15 4.5 L 15 12 L 9.75 12 L 9.75 12.75 L 12 12.75 L 12 13.5 L 9.75 13.5 L 9.75 14.25 L 12 14.25 L 12 15 L 3 15 L 3 4.5 C 3.703125 4.5 4.5 3.375 4.5 3.375 Z M 3.75 5.25 L 3.75 6.75 L 14.25 6.75 L 14.25 5.25 Z M 3.75 7.5 L 3.75 12.75 L 9 12.75 L 9 7.5 Z M 9.75 7.5 L 9.75 8.25 L 14.25 8.25 L 14.25 7.5 Z M 5.25 8.25 L 5.25 9 L 6 8.25 L 7.5 8.25 L 8.25 9 L 6.75 9 L 6.75 10.5 L 7.5 9.75 L 8.25 9.75 L 8.25 11.25 L 7.5 12 L 5.25 12 L 4.5 11.25 L 4.5 9 Z M 6.75 10.5 L 6 11.25 L 7.5 11.25 L 7.5 10.5 Z M 6 11.25 L 6 9 L 5.25 9 L 5.25 11.25 Z M 9.75 9 L 9.75 9.75 L 14.25 9.75 L 14.25 9 Z M 9.75 10.5 L 9.75 11.25 L 14.25 11.25 L 14.25 10.5 Z M 3.75 13.5 L 3.75 14.25 L 9 14.25 L 9 13.5 Z M 3.75 13.5 "/> </symbol> <symbol id="icon-instagram" viewBox="0 0 12 12"> <path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M3.578 10.125h4.094a2.452 2.452 0 0 0 2.453-2.453V3.578a2.452 2.452 0 0 0-2.453-2.453H3.578a2.452 2.452 0 0 0-2.453 2.453v4.094a2.452 2.452 0 0 0 2.453 2.453Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M7.875 5.625a2.25 2.25 0 1 1-4.501-.001 2.25 2.25 0 0 1 4.501.001Zm0 0"/><path fill="currentColor" d="M9 2.625a.375.375 0 1 1-.75 0 .375.375 0 0 1 .75 0Zm0 0"/> <path style=" stroke:none;fill-rule:nonzero;fill:currentColor;fill-opacity:1;" d="M 6 2.25 C 3.929688 2.25 2.25 3.929688 2.25 6 L 2.25 12 C 2.25 14.070312 3.929688 15.75 6 15.75 L 12 15.75 C 14.070312 15.75 15.75 14.070312 15.75 12 L 15.75 6 C 15.75 3.929688 14.070312 2.25 12 2.25 Z M 13.5 3.75 C 13.914062 3.75 14.25 4.085938 14.25 4.5 C 14.25 4.914062 13.914062 5.25 13.5 5.25 C 13.085938 5.25 12.75 4.914062 12.75 4.5 C 12.75 4.085938 13.085938 3.75 13.5 3.75 Z M 9 5.25 C 11.070312 5.25 12.75 6.929688 12.75 9 C 12.75 11.070312 11.070312 12.75 9 12.75 C 6.929688 12.75 5.25 11.070312 5.25 9 C 5.25 6.929688 6.929688 5.25 9 5.25 Z M 9 6.75 C 7.757812 6.75 6.75 7.757812 6.75 9 C 6.75 10.242188 7.757812 11.25 9 11.25 C 10.242188 11.25 11.25 10.242188 11.25 9 C 11.25 7.757812 10.242188 6.75 9 6.75 Z M 9 6.75 "/> </symbol> <symbol id="icon-xing" viewBox="0 0 12 12"> <g fill="none" stroke="currentColor" stroke-linejoin="round" stroke-miterlimit="10"><path stroke-width=".75" d="M4.223 7.125H2.828a.204.204 0 0 1-.176-.086.192.192 0 0 1 0-.2l1.606-2.425v-.008l-.824-1.504c-.04-.07-.043-.14-.008-.195.035-.055.101-.082.183-.082h1.36c.207 0 .308.129.379.242 0 0 .832 1.531.84 1.54-.055.093-1.594 2.468-1.594 2.468-.07.121-.168.25-.371.25ZM10.098 1.406 6.844 6.488c-.004.004-.004.008 0 .008l2.16 3.344c.039.074.039.144.004.203-.035.055-.102.082-.184.082H7.47c-.207 0-.313-.133-.38-.246 0 0-2.167-3.375-2.175-3.383.098-.164 3.27-5.125 3.27-5.125.07-.125.16-.246.363-.246h1.371c.082 0 .145.027.18.082.035.055.035.129 0 .2Zm0 0"/></g> </symbol> <symbol id="icon-spotify" viewBox="0 0 12 12"> <path fill="currentColor" d="M7.418 8.008c-.07 0-.137-.035-.207-.07-.66-.38-1.457-.586-2.32-.586-.485 0-.97.066-1.418.171-.07 0-.176.036-.207.036a.273.273 0 0 1-.278-.278c0-.172.102-.277.242-.312a6.972 6.972 0 0 1 1.696-.207c.969 0 1.867.242 2.629.691.105.07.175.137.175.313a.338.338 0 0 1-.312.242Zm.484-1.176c-.105 0-.172-.035-.242-.07-.726-.45-1.73-.727-2.875-.727a5.7 5.7 0 0 0-1.453.172c-.102.035-.137.035-.207.035a.344.344 0 0 1-.344-.344c0-.21.102-.312.274-.382a6.463 6.463 0 0 1 1.765-.243c1.18 0 2.32.278 3.22.832.14.067.21.207.21.344-.004.207-.14.383-.348.383Zm.555-1.387c-.105 0-.14-.035-.242-.07-.832-.484-2.078-.762-3.29-.762-.624 0-1.245.07-1.8.211-.07 0-.137.031-.242.031-.242.036-.414-.171-.414-.414 0-.242.136-.378.312-.414.656-.207 1.348-.277 2.145-.277 1.316 0 2.699.277 3.738.867a.439.439 0 0 1 .242.414c-.035.242-.207.414-.449.414Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M5.625 1.125a4.491 4.491 0 0 0-4.5 4.5c0 2.492 2.008 4.5 4.5 4.5s4.5-2.008 4.5-4.5-2.008-4.5-4.5-4.5Zm0 0"/> </symbol> <symbol id="icon-youtube" viewBox="0 0 12 12"> <path fill="currentColor" d="M4.5 7.5V3.75l3.75 1.875Zm0 0"/><path fill="none" stroke="currentColor" stroke-miterlimit="10" stroke-width=".75" d="M10.668 8.098a1.223 1.223 0 0 1-1.02 1c-.812.12-2.156.277-3.648.277-1.496 0-2.836-.156-3.648-.277a1.223 1.223 0 0 1-1.02-1 14.184 14.184 0 0 1-.207-2.473c0-1.059.105-1.902.207-2.473a1.224 1.224 0 0 1 1.016-1A25.369 25.369 0 0 1 6 1.875c1.504 0 2.84.156 3.648.277.516.075.926.477 1.02 1 .102.57.207 1.414.207 2.473s-.105 1.898-.207 2.473Zm0 0"/> </symbol> </defs> </svg>  <footer class="footer"> <div class="container footer__container"> <div class="grid footer__content"> <div class="col-12 col-9@lg grid grid--cols-9@lg footer__main"> <div class="col-12 col-6@md col-3@lg footer__menu"> <details class="accordion" data-accordion-enabled="mobile" data-accordion-expanded="desktop"> <summary data-accordion-summary class="accordion__summary"> <div class="accordion__title"> <div class="footer__menu-title">About</div> </div> <div class="accordion__icon"> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <use xlink:href="#icon-circle-chevron-down"></use> </svg> </div> </summary> <div class="accordion__content" data-accordion-content> <nav data-content aria-label="About navigation menu"> <ul class="footer__menu-items"> <li class="footer__menu-item"> <a href="https://www.cio.com/about-us/" class="footer__menu-link">About Us</a> </li> <li class="footer__menu-item"> <a href="https://foundryco.com/contact-us/?utm_source=cio.com&utm_medium=referral&utm_campaign=cio_audience&utm_content=footer" class="footer__menu-link">Advertise</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/contact-us/" class="footer__menu-link">Contact Us</a> </li> <li class="footer__menu-item"> <a href="https://foundryco.com/work-here/" class="footer__menu-link">Foundry Careers</a> </li> <li class="footer__menu-item"> <a href="/contact-us/#republication-permissions" class="footer__menu-link">Reprints</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/asean/newsletters/signup/" class="footer__menu-link">Newsletters</a> </li> <li class="footer__menu-item"> <a href="/asean/brandposts/" class="footer__menu-link">BrandPosts</a> </li> </ul> </nav> </div> </details> </div> <div class="col-12 col-6@md col-3@lg footer__menu"> <details class="accordion" data-accordion-enabled="mobile" data-accordion-expanded="desktop"> <summary data-accordion-summary class="accordion__summary"> <div class="accordion__title"> <div class="footer__menu-title">Policies</div> </div> <div class="accordion__icon"> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <use xlink:href="#icon-circle-chevron-down"></use> </svg> </div> </summary> <div class="accordion__content" data-accordion-content> <nav data-content aria-label="Policies navigation menu"> <ul class="footer__menu-items"> <li class="footer__menu-item"> <a href="https://foundryco.com/terms-of-service-agreement/" class="footer__menu-link">Terms of Service</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/privacy/" class="footer__menu-link">Privacy Policy</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/cookie-policy/" class="footer__menu-link">Cookie Policy</a> </li> <li class="footer__menu-item"> <a href="https://foundryco.com/copyright-notice/" class="footer__menu-link">Copyright Notice</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/member-preferences/" class="footer__menu-link">Member Preferences</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/about-adchoices/" class="footer__menu-link">About AdChoices</a> </li> <li class="footer__menu-item"> <a href="https://www.cio.com/your-california-privacy-rights/" class="footer__menu-link">Your California Privacy Rights</a> </li> <li class="footer__menu-item"> <a class="ccpa-btn eea-consent-ui footer__menu-link">Privacy Settings</a> </li> </ul> </nav> </div> </details> </div> <div class="col-12 col-6@md col-3@lg footer__menu"> <details class="accordion" data-accordion-enabled="mobile" data-accordion-expanded="desktop"> <summary data-accordion-summary class="accordion__summary"> <div class="accordion__title"> <div class="footer__menu-title">Our Network</div> </div> <div class="accordion__icon"> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <use xlink:href="#icon-circle-chevron-down"></use> </svg> </div> </summary> <div class="accordion__content" data-accordion-content> <nav data-content aria-label="Our Network navigation menu"> <ul class="footer__menu-items"> <li class="footer__menu-item"> <a href="https://www.computerworld.com/" target="_blank" class="footer__menu-link">Computerworld</a> </li> <li class="footer__menu-item"> <a href="https://www.csoonline.com/" target="_blank" class="footer__menu-link">CSO</a> </li> <li class="footer__menu-item"> <a href="https://www.infoworld.com/" target="_blank" class="footer__menu-link">Infoworld</a> </li> <li class="footer__menu-item"> <a href="https://www.networkworld.com/" target="_blank" class="footer__menu-link">Network World</a> </li> </ul> </nav> </div> </details> </div> <div class="col-12 col-9@lg footer__logo-container"> <a href="https://foundryco.com/" target="_blank" rel="noreferrer" aria-label="Go to Foundry website"> <svg width="156" height="57" viewBox="0 0 156 57" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.367 47.258v7.355h.912v-3.31h2.646v-.735H2.28v-2.62h3.376v-.69H1.367ZM6.113 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.646 1.149 2.646 2.758v.092c0 1.654-1.14 2.758-2.646 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.38 0V51.9c0-1.241-.685-2.069-1.734-2.069-1.095 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022s1.733-.827 1.733-2.022ZM12.727 49.233h.866v.965c.32-.598.821-1.011 1.78-1.057v.827c-1.096.046-1.78.414-1.78 1.747v2.988h-.866v-5.47ZM16.557 49.233h.867v.827c.228-.506.821-.92 1.596-.92.685 0 1.278.276 1.551 1.012.365-.69 1.186-1.011 1.825-1.011.958 0 1.825.597 1.825 2.16v3.356h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-5.424h.045ZM25.5 51.99V51.9c0-1.655 1.05-2.758 2.509-2.758 1.231 0 2.417.735 2.417 2.666v.276h-4.06c.046 1.24.64 1.93 1.734 1.93.821 0 1.323-.322 1.414-.92h.867c-.183 1.104-1.095 1.656-2.281 1.656-1.505-.046-2.6-1.104-2.6-2.758Zm4.06-.597c-.092-1.103-.639-1.563-1.551-1.563-.867 0-1.46.598-1.597 1.563h3.148ZM31.746 49.233h.867v.965c.32-.598.82-1.011 1.779-1.057v.827c-1.095.046-1.78.414-1.78 1.747v2.988h-.866v-5.47ZM36.492 46.61h-.867v7.998h.867v-7.999ZM39.731 54.061l-2.098-4.827h.912l1.642 3.862 1.46-3.862h.867l-2.965 7.263h-.822l1.004-2.436ZM47.483 47.258h-.913v7.4h.913v-7.4ZM49.355 47.258h1.962c2.509 0 3.695 1.563 3.695 3.631v.092c0 2.069-1.186 3.678-3.74 3.678h-1.916v-7.401Zm1.916 6.62c1.87 0 2.828-1.15 2.828-2.943v-.092c0-1.7-.82-2.896-2.828-2.896h-1.003v5.93h1.003ZM56.152 50.978v-.092c0-2.16 1.46-3.769 3.558-3.769 1.46 0 2.783.69 2.965 2.345h-.912c-.228-1.196-1.004-1.655-2.053-1.655-1.688 0-2.645 1.24-2.645 3.034v.091c0 1.84.912 3.034 2.645 3.034 1.597 0 2.28-1.057 2.327-2.344h-2.144v-.736h3.01v.552c0 2.16-1.323 3.264-3.193 3.264-2.235 0-3.558-1.563-3.558-3.724ZM66.734 50.978v-.092c0-2.206 1.46-3.769 3.467-3.769 1.55 0 2.828.828 2.965 2.437h-.867c-.182-1.15-.82-1.701-2.098-1.701-1.505 0-2.554 1.195-2.554 3.033v.092c0 1.885.957 3.034 2.508 3.034 1.186 0 2.053-.597 2.236-1.792h.82c-.273 1.7-1.413 2.528-3.056 2.528-2.098-.046-3.42-1.517-3.42-3.77ZM74.031 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.645 1.149 2.645 2.758v.092c0 1.654-1.14 2.758-2.645 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.425 0V51.9c0-1.241-.684-2.069-1.734-2.069-1.094 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022 1.05 0 1.734-.827 1.734-2.022ZM80.647 49.233h.867v.827c.228-.506.82-.92 1.596-.92.684 0 1.278.276 1.551 1.012.365-.69 1.186-1.011 1.825-1.011.958 0 1.824.597 1.824 2.16v3.356h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-3.402c0-.965-.41-1.333-1.14-1.333-.685 0-1.415.46-1.415 1.425v3.31h-.866v-5.424h.045ZM89.995 49.233h.867v.827c.228-.506.82-.92 1.596-.92.684 0 1.277.276 1.55 1.012.366-.69 1.187-1.011 1.825-1.011.958 0 1.825.597 1.825 2.16v3.356h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.684 0-1.414.46-1.414 1.425v3.31h-.867v-3.402c0-.965-.41-1.333-1.14-1.333-.684 0-1.414.46-1.414 1.425v3.31h-.867v-5.424h.046ZM99.258 52.636v-3.402h.866v3.402c0 .965.411 1.379 1.232 1.379.776 0 1.46-.506 1.46-1.47V49.28h.866v5.425h-.866v-.92c-.228.506-.821.966-1.688.966-1.049-.046-1.87-.598-1.87-2.115ZM105.413 49.233h.866v.873c.229-.506.822-.965 1.734-.965 1.095 0 1.87.597 1.87 2.16v3.31h-.867v-3.402c0-.965-.41-1.379-1.277-1.379-.775 0-1.505.506-1.505 1.471v3.264h-.867v-5.332h.046ZM111.434 46.567c0-.322.273-.551.547-.551.319 0 .547.275.547.551a.556.556 0 0 1-.547.552.529.529 0 0 1-.547-.552Zm.136 2.666h.867v5.425h-.867v-5.425ZM113.762 51.99V51.9c0-1.655 1.186-2.758 2.6-2.758 1.14 0 2.144.505 2.326 1.884h-.821c-.137-.873-.73-1.195-1.505-1.195-.958 0-1.734.782-1.734 2.069v.092c0 1.333.73 2.022 1.734 2.022.775 0 1.459-.46 1.551-1.333h.775c-.091 1.15-1.049 2.023-2.326 2.023-1.46 0-2.6-1.058-2.6-2.712ZM119.602 53.139c0-1.241 1.322-1.655 2.691-1.655h.775v-.414c0-.873-.319-1.24-1.14-1.24-.73 0-1.14.321-1.232.965h-.866c.091-1.242 1.094-1.701 2.143-1.701 1.05 0 1.962.413 1.962 1.93v3.586h-.867v-.69c-.41.506-.866.782-1.687.782-1.004 0-1.779-.46-1.779-1.563Zm3.466-.414v-.69h-.73c-1.094 0-1.87.277-1.87 1.058 0 .552.274.92 1.004.92.866.045 1.596-.46 1.596-1.288ZM125.76 53.279v-3.31h-.776v-.736h.776v-1.24h.866v1.24h1.232v.736h-1.232v3.264c0 .505.229.781.685.781.273 0 .456-.046.638-.092v.736a2.563 2.563 0 0 1-.73.091c-1.003-.046-1.459-.643-1.459-1.47ZM129.086 46.567c0-.322.274-.551.547-.551.274 0 .548.275.548.551a.557.557 0 0 1-.548.552.557.557 0 0 1-.547-.552Zm.137 2.666h.866v5.425h-.866v-5.425ZM131.414 51.99V51.9c0-1.61 1.14-2.758 2.646-2.758 1.505 0 2.645 1.149 2.645 2.758v.092c0 1.654-1.14 2.758-2.645 2.758-1.551-.046-2.646-1.196-2.646-2.758Zm4.425 0V51.9c0-1.241-.685-2.069-1.734-2.069-1.094 0-1.733.828-1.733 2.069v.092c0 1.24.684 2.022 1.733 2.022s1.734-.827 1.734-2.022ZM138.03 49.233h.867v.873c.228-.506.821-.965 1.733-.965 1.095 0 1.87.597 1.87 2.16v3.31h-.867v-3.402c0-.965-.41-1.379-1.277-1.379-.775 0-1.505.506-1.505 1.471v3.264h-.867v-5.332h.046ZM143.73 52.955h.822c.045.644.41 1.057 1.277 1.057.821 0 1.186-.276 1.186-.873 0-.552-.411-.736-1.232-.92-1.414-.275-1.87-.643-1.87-1.608 0-1.012.958-1.517 1.824-1.517.958 0 1.779.413 1.962 1.563h-.821c-.137-.598-.456-.828-1.141-.828-.593 0-1.003.322-1.003.782 0 .505.274.69 1.232.873 1.094.184 1.87.46 1.87 1.609 0 .965-.684 1.655-1.962 1.655-1.322-.046-2.098-.69-2.144-1.793ZM77.225.508c2.874 0 4.562 1.884 4.562 4.597 0 2.666-1.688 4.596-4.562 4.596-2.873 0-4.56-1.93-4.56-4.596 0-2.713 1.641-4.597 4.56-4.597ZM65.047 12.227h-6.25V26.43c0 1.103-.09 2.022-.364 2.758-.639 1.517-2.098 2.114-3.376 2.114-1.505 0-2.919-.551-3.558-2.114-.319-.736-.364-1.655-.364-2.758V12.227H44.84v14.571c0 1.885.182 3.54.775 4.873 1.551 3.585 4.835 5.47 9.442 5.47 4.425 0 7.71-1.885 9.26-5.47.593-1.38.776-2.988.776-4.873V12.227h-.046ZM86.756 17.149c-1.55-3.586-4.835-5.516-9.533-5.516-4.698 0-7.983 1.93-9.534 5.516-.592 1.379-.775 2.988-.775 4.872v14.664h6.25V22.527c0-1.103.09-2.022.364-2.758.639-1.517 2.098-2.252 3.695-2.252 1.596 0 3.01.69 3.695 2.252.319.736.364 1.655.364 2.758v14.204h6.25V22.067c0-1.884-.183-3.539-.776-4.918ZM137.802 12.227h-6.888l8.621 15.858v8.596h6.386v-8.596l8.712-15.858h-6.614l-5.154 9.56-5.063-9.56ZM18.746 12.227H1.367V36.68h6.25v-8.274H17.97v-5.654H7.616v-4.826h11.13v-5.7ZM125.893 36.681h6.66l-3.74-9.01c2.28-1.47 3.603-3.906 3.603-7.124 0-5.195-3.466-8.32-8.119-8.32h-11.586V36.68h6.249V28.96h3.923l3.01 7.722Zm-3.01-19.03c2.326 0 3.33 1.195 3.33 2.896 0 1.838-1.004 2.942-3.33 2.942h-3.923V17.65h3.923ZM99.03 36.681c7.982 0 12.087-4.734 12.087-12.227 0-7.4-4.607-12.227-12.498-12.227h-8.986V36.68h9.396Zm-3.148-18.938h2.6c4.06 0 6.249 2.344 6.249 6.711 0 4.459-2.189 6.711-6.25 6.711h-2.6V17.743ZM19.797 24.452c0 7.355 4.379 12.733 11.677 12.733 7.162 0 11.632-5.24 11.632-12.733 0-7.31-4.334-12.733-11.632-12.733-7.116 0-11.677 5.332-11.677 12.733Zm6.386-.184c0-4.137 2.098-6.803 5.474-6.803 3.101 0 5.2 2.712 5.2 7.17 0 4.046-2.099 6.804-5.383 6.804-3.239 0-5.291-2.758-5.291-7.171Z" fill="#000"/> </svg> </a> </div> </div> <div class="col-12 col-3@lg footer__social"> <ul class="footer__social-items"> <li class="footer__social-item"> <a class="footer__social-link" href="https://www.linkedin.com/company/cio-asean/" target="_blank" rel="noreferrer" aria-label="LinkedIn"> <span class="footer__social-link-text">LinkedIn</span> <span class="footer__social-link-icon"> <i class="icon-linkedin"><svg><use xlink:href="#icon-linkedin"></use></svg></i> </span> </a> </li> <li class="footer__social-item"> <a class="footer__social-link" href="https://twitter.com/cio_asean" target="_blank" rel="noreferrer" aria-label="X"> <span class="footer__social-link-text">X</span> <span class="footer__social-link-icon"> <i class="icon-x"><svg><use xlink:href="#icon-x"></use></svg></i> </span> </a> </li> <li class="footer__social-item"> <a class="footer__social-link" href="https://www.facebook.com/CIOASEAN.IDG/" target="_blank" rel="noreferrer" aria-label="Facebook"> <span class="footer__social-link-text">Facebook</span> <span class="footer__social-link-icon"> <i class="icon-facebook"><svg><use xlink:href="#icon-facebook"></use></svg></i> </span> </a> </li> <li class="footer__social-item"> <a class="footer__social-link" href="https://www.youtube.com/@CIOOnline" target="_blank" rel="noreferrer" aria-label="YouTube"> <span class="footer__social-link-text">YouTube</span> <span class="footer__social-link-icon"> <i class="icon-youtube"><svg><use xlink:href="#icon-youtube"></use></svg></i> </span> </a> </li> <li class="footer__social-item"> <a class="footer__social-link" href="https://news.google.com/publications/CAAqIAgKIhpDQklTRFFnTWFna0tCMk5wYnk1amIyMG9BQVAB" target="_blank" rel="noreferrer" aria-label="Google News"> <span class="footer__social-link-text">Google News</span> <span class="footer__social-link-icon"> <svg class="icon" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <use xlink:href="#icon-gnews"></use> </svg> </span> </a> </li> </ul> </div> </div> <div class="footer__copyright"> <div class="entry-copyright"> <a href="https://foundryco.com/terms-of-service-agreement/">Copyright © 2025 IDG Communications, Inc.</a> </div> </div> </div> </footer> </div>  <script type="text/javascript"> var subscribersSiteId = "41af4c1f-bdcb-4f2f-843e-3adc90638ac9"; var subscribersServiceWorkerPath = '/?firebase-messaging-sw'; </script> <script type="text/javascript" src="https://cdn.subscribers.com/assets/subscribers.js"></script>  <div id="amp-mobile-version-switcher" hidden> <a rel="" href="https://www.cio.com/article/219666/9-key-metrics-for-it-success.html?amp=1"> Go to mobile version </a> </div> <link rel='stylesheet' id='typekit-styles-css' href='https://use.typekit.net/rmg7khk.css?ver=1.0.0' media='all' /> <script id="child_ajaxload_posts-js-extra"> var ajaxload_params = {"ajaxurl":"https:\/\/www.cio.com\/wp-admin\/admin-ajax.php","nonce":"523151c904"}; </script> <script id="frontend-scripts-js-extra"> var siteData = {"site":"cio.com","connectedhub":"b2b"}; var googleSearch = {"search_engine_id":"011881588825642368632:qdznsbfg9ww","search_title":"Search","search_slug":"search"}; </script> <script id="ajaxload_posts-js-extra"> var ajaxload_params = {"ajaxurl":"https:\/\/www.cio.com\/wp-admin\/admin-ajax.php","nonce":"56d703428e"}; </script> <script id="ajaxload_events-js-extra"> var ajaxload_event_params = {"ajaxurl":"https:\/\/www.cio.com\/wp-admin\/admin-ajax.php","nonce":"1277907c33"}; </script> <script id="idg-vary-cache-script-js-extra"> var ajaxload_params = {"ajaxurl":"https:\/\/www.cio.com\/wp-admin\/admin-ajax.php","nonce":"56d703428e","insider_archive":"https:\/\/www.cio.com\/asean\/insider\/","base_url":"https:\/\/register.idgcommunications.net\/","require_redirect":""}; </script> <script type="text/javascript" src="https://www.cio.com/_static/??-eJylkN0KwjAMRl/IWDYHsgvxWdIft86uLU023dvb7WIoOIR5FfjgnHyJeERQwbPxLJSzeUA/QHRDYz0Jqxvg1iYNERNPQltiQSrZyCRuaeE0yIRex0AM0gV1P3Z0EG9abk1vSCgbQJYSVGudhiX89GGHTxdQQ4Ns8sYspA3X3Gt2SSTzTSUHr53ZCa89/mmwSsyYqb2WEdMEClW7dcvPpy5Rhq/9pThXp7IqyrruXp7AuVg=" ></script><script defer src="https://stats.wp.com/e-202513.js" id="jetpack-stats-js"></script> <script id="jetpack-stats-js-after"> _stq = window._stq || []; _stq.push([ "view", {v:'ext',blog:'179690362',post:'219666',tz:'-7',srv:'www.cio.com',hp:'vip',j:'1:12.8.2'} ]); _stq.push([ "clickTrackerInit", "179690362", "219666" ]); </script> <script type="text/javascript" src="https://www.cio.com/wp-content/themes/idg-b2b-base-theme/lib/scripts/class.Get.js?m=1743241299g" ></script><script src="https://www.cio.com/wp-content/themes/idg-b2b-base-theme/lib/scripts/class.ConsentManager.js?ver=1.0.1" id="consent-manager-script-js"></script> <script id="consent-manager-script-js-after"> document.addEventListener('consentManagerReady', () => { const hasConsentFacebook = consentManager.checkConsentByVendors([ 'Facebook, Inc.', 'Facebook', 'FB', 'Meta', ]); if (hasConsentFacebook.some(vendor => vendor['Has Consent'] === false)) { console.log('[META SCRIPT] Consent not given for Meta.'); } else { console.log('[META SCRIPT] Consent given for Meta. Loading script...'); } }); document.addEventListener("consentManagerReady", () => { const vendors = ["Miso", "Miso Technologies, Inc"]; const hasConsentMiso = consentManager.checkConsentByVendors(vendors); if (hasConsentMiso.some(vendor => vendor["Has Consent"] === false)) { console.log("[MISO SCRIPT] Consent not given for Miso."); return; } console.log("[MISO SCRIPT] Consent given for Miso. Loading script..."); const initMisoSearchAnnouncements = (options = {}) => { if (document.querySelector(".section-block--announcementbar")) return; if (window.innerWidth <= 992) return; const brand = options.brand || "cio"; if ((document.documentElement.getAttribute("data-brand") || "") !== brand) return; const lang = document.documentElement.getAttribute("lang") || ""; if (!/^en(\b|-.*)/.test(lang)) return; const htmlContent = ` <div class="section-block--announcementbar"> <p> 🚀 The new CIO.com hybrid search: 🔍 Explore CIO content smarter, faster and AI powered. ✨ <button class="reset-button">Try now!</button> </p> </div> <style> .section-block--announcementbar { text-align: center; box-shadow: rgba(99, 99, 99, 0.2) 0px 2px 8px 0px; padding: 12px 0; position: relative; z-index: 1000; display: none; } .section-block--announcementbar p { line-height: 1; margin: 0; padding: 0; font-size: 14.44px; } .section-block--announcementbar button { cursor: pointer; font-weight: 500; } @media (min-width: 992px) { .section-block--announcementbar { display: block; } } </style> `; const bodyElement = document.body; if (!bodyElement) return; bodyElement.insertAdjacentHTML("afterbegin", htmlContent); const btn = document.querySelector(".section-block--announcementbar .reset-button"); const searchIcon = document.querySelector(".header__icon-button[data-menu-trigger=search] svg"); const searchTrigger = document.querySelector('[data-menu-trigger="search"]'); if (searchIcon) { searchIcon.innerHTML = '<use xlink:href="#icon-search-ai"></use>'; } if (btn && searchTrigger) { btn.addEventListener("click", () => searchTrigger.click()); } }; initMisoSearchAnnouncements(); }); document.addEventListener('consentManagerReady', () => { const hasConsentYouTube = consentManager.checkConsentByVendors([ 'YouTube', 'YT' ]); if (hasConsentYouTube.some(vendor => vendor['Has Consent'] === false)) { console.log('[YOUTUBE SCRIPT] Consent not given for YouTube.'); } else { console.log('[YOUTUBE SCRIPT] Consent given for YouTube. Loading script...'); } }); document.addEventListener('consentManagerReady', () => { const hasConsentGAM = consentManager.checkConsentByVendors([ 'Google Ad Manager', 'GAM' ]); if (hasConsentGAM.some(vendor => vendor['Has Consent'] === false)) { console.log('[GAM SCRIPT] Consent not given for GAM.'); } else { console.log('[GAM SCRIPT] Consent given for GAM. Loading script...'); } }); document.addEventListener('consentManagerReady', () => { const hasConsentGoogleFonts = consentManager.checkConsentByVendors([ 'Google Fonts', 'Google Web Fonts' ]); if (hasConsentGoogleFonts.some(vendor => vendor['Has Consent'] === false)) { console.log('[GOOGLE FONTS SCRIPT] Consent not given for Google Fonts.'); } else { console.log('[GOOGLE FONTS SCRIPT] Consent given for Google Fonts. Loading script...'); } }); document.addEventListener('consentManagerReady', () => { const hasConsentAdobeTypekit = consentManager.checkConsentByVendors([ 'Adobe Typekit' ]); if (hasConsentAdobeTypekit.some(vendor => vendor['Has Consent'] === false)) { console.log('[ADOBE TYPEKIT SCRIPT] Consent not given for Adobe Typekit.'); } else { console.log('[ADOBE TYPEKIT SCRIPT] Consent given for Adobe Typekit. Loading script...'); } }); </script> <script id="idg-nl-frontend-script-js-extra"> var nl_data = {"action_url":"https:\/\/www.cio.com\/asean\/newsletters\/signup","current_edition":"ASEAN"}; </script> <script type="text/javascript" src="https://www.cio.com/_static/??-eJx1zlsKg0AMBdANNQatUPwoXUF/uoN5RI3MQyYRt+9goZRCP0LgQs4N7iu4nJSSos4USZD9BLazYI0QnBkGtiiu8KqCLhiR5kXGP3OhZpELfhkucF0QN1jDNnF6c4l2CaRKBT2LfqwUYCznpYcxlwiy2cginNMv/P85KQ5FjbLDRXDmaQ51alclHvHe3vpr17fdMCwHGE5XAQ==" ></script><script src="https://platform.twitter.com/widgets.js?ver=1743361772" id="twitter-script-js"></script> </body> </html>