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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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hreflang="pt-br">Produto</a> <ul class="sub-menu"> <li id="menu-item-165893" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165893"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Resumo</a> <ul class="sub-menu"> <li id="menu-item-916085" class="icn-menu-tour menu-item menu-item-type-post_type menu-item-object-page menu-item-916085"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.com.br/tour-2/" title="Explore o LiveAgent, o software de help desk ideal para melhorar o atendimento ao cliente com mais de 130 recursos e 200 integrações. Experimente gratuitamente por 30 dias sem necessidade de cartão de crédito. Descubra como o LiveAgent pode transformar seu serviço ao cliente com gestão de tickets, chat ao vivo, suporte em redes sociais e muito mais, tudo em um só lugar. Comece agora mesmo!" hreflang="pt-br" onover-preload="1">Faça um tour<div class="menu-item-description">Resumo do LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. 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Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-165894" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165894"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Produto</a> <ul class="sub-menu"> <li id="menu-item-916086" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916086"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com.br/software-de-help-desk-2/" title="Explore uma seleção dos melhores softwares de help desk do mercado. Escolha o software de help desk ideal para o seu website e eleve o seu atendimento ao cliente até as estrelas." hreflang="pt-br" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atendimento ao cliente</div></a></li> <li id="menu-item-916087" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916087"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.com.br/software-de-tickets/" title="Explore uma seleção dos softwares de controle de tickets mais utilizados no mercado. Escolha a ferramenta de controle de tickets ideal e eleve o seu serviço ao cliente ao máximo." hreflang="pt-br" onover-preload="1">Tickeing<div class="menu-item-description">Sistema avançado de tickets</div></a></li> <li id="menu-item-165886" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-165886"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.com.br/software-de-chat-ao-vivo/" title="Descubra o melhor software de chat ao vivo para 2024 com o LiveAgent. Ofereça suporte ao cliente em tempo real com recursos avançados, sem taxa de configuração ou necessidade de cartão de crédito. Experimente 30 dias grátis e veja como melhorar o engajamento e a satisfação dos seus clientes com uma plataforma de chat confiável e rápida. Conquiste mais clientes com convites de chat proativos e rastreamento de visitantes. Comece sua avaliação gratuita agora!" hreflang="pt-br" onover-preload="1">Chat ao vivo<div class="menu-item-description">O chat ao vivo mais rápido do mercado</div></a></li> </ul> </li> <li id="menu-item-165904" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165904"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-902627" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902627"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com.br/software-de-atendimento-ao-cliente-nas-redes-sociais/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Mídia social<div class="menu-item-description">Responda seus seguidores diretamente do LiveAgent</div></a></li> <li id="menu-item-695249" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695249"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.com.br/software-de-call-center/" title="Descubra o LiveAgent, o melhor software de call center de 2024, com suporte omnicanal e recursos avançados como IVR e videochamadas HD. Experimente gratuitamente por 14 ou 30 dias sem necessidade de cartão de crédito. Dê a seus clientes um atendimento personalizado e eficiente com soluções VoIP e suporte 24/7. Desfrute de uma comunicação clara e envolvente, e eleve a qualidade das interações com seus clientes." hreflang="pt-br" onover-preload="1">Central de atendimento<div class="menu-item-description">Software de central de chamadas integrado</div></a></li> <li id="menu-item-874129" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874129"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com.br/liveagent-software-de-base-de-conhecimento/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Base de conhecimento<div class="menu-item-description">Oferece opções de autoatendimento</div></a></li> </ul> </li> <li id="menu-item-165895" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165895"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Utilize para</a> <ul class="sub-menu"> <li id="menu-item-165878" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165878"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.com.br/negocios/" title="O LiveAgent é um software de suporte que se adapta às necessidades de diferentes modelos de negócios. O LiveAgent pode ajudar sua empresa com atendimento ao cliente. Faça o teste grátis de 14 dias. Não é necessário o cartão de crédito. Explore como o LiveAgent se encaixa no seu setor. Agências, IE e ONGs confiam no LiveAgent." hreflang="pt-br" onover-preload="1">Soluções de negócios<div class="menu-item-description">Negócios diferentes, soluções diferentes</div></a></li> <li id="menu-item-165877" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165877"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.com.br/industria/" title="Descubra como o LiveAgent transforma o atendimento ao cliente em diversos setores, como saúde, automotivo e e-commerce, com suporte 24/7 e sem taxa de configuração. Reduza o volume de tickets, melhore os tempos de resposta e crie experiências personalizadas. Experimente gratuitamente por 30 dias!" hreflang="pt-br" onover-preload="1">Soluções industriais<div class="menu-item-description">Adapte o LiveAgent ao seu setor</div></a></li> <li id="menu-item-748530" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748530"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Casos de uso<div class="menu-item-description">Um produto, vários cenários de casos de uso</div></a></li> </ul> </li> <li id="menu-item-165896" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165896"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Integrações</a> <ul class="sub-menu"> <li id="menu-item-951150" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951150"><a href="https://www.liveagent.com.br/integracoes/whatsapp/" title="O LiveAgent oferece uma integração com o WhatsApp que permite aos usuários responder facilmente às mensagens do WhatsApp diretamente do dashboard do LiveAgent." hreflang="pt-br" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165907" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165907"><a href="/integracoes/wordpress/" title="Melhore a eficiência o seu suporte ao cliente nos seus sites do Wordpress. A integração entre o Wordpress e o LiveAgent permite com que você insira um botão de chat nos seus websites." hreflang="pt-br" onover-preload="1">WordPress</a></li> <li id="menu-item-165908" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165908"><a href="/integracoes/prestashop/" title="Se deseja que seus clientes possam contatá-lo mais rapidamente, insira um botão live chat no seu site Prestashop por meio de nossa integração LiveAgent." hreflang="pt-br" onover-preload="1">Prestashop</a></li> <li id="menu-item-165910" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165910"><a href="/integracoes/magento/" title="Integre o Magento ao LiveAgent e eleve seu fluxo de trabalho. Os tickets acompanharão os pedidos dos clientes e você poderá usar uma única plataforma." hreflang="pt-br" onover-preload="1">Magento</a></li> <li id="menu-item-165911" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165911"><a href="/integracoes/shopify/" title="Se você quer que os seus clientes consigam entrar em contato com você de forma rápida, considere a integração do Shopify com o LiveAgent." hreflang="pt-br" onover-preload="1">Shopify</a></li> <li id="menu-item-165912" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165912"><a href="/integracoes/mailchimp/" title="Descubra a poderosa integração entre Mailchimp e LiveAgent, permitindo gerenciar assinaturas e contatos diretamente da interface de tickets. Com 3,5 milhões de usuários e 4 bilhões de emails enviados mensalmente, o Mailchimp é essencial para otimizar seu marketing por e-mail. Experimente a integração gratuitamente e veja como melhorar a comunicação com seus clientes." hreflang="pt-br" onover-preload="1">Mailchimp</a></li> <li id="menu-item-165913" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165913"><a href="/integracoes/pipedrive/" title="Descubra como a integração do PipeDrive com o LiveAgent pode transformar seu fluxo de trabalho. Gerencie leads, automatize tarefas e melhore o relacionamento com clientes usando um CRM fácil de usar. Aproveite a vantagem competitiva e economize tempo. Experimente gratuitamente e veja como essa integração pode beneficiar sua equipe de vendas." hreflang="pt-br" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165914" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165914"><a href="/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. A integração do Slack para LiveAgent traz as mensagens para você para que você não as perca." hreflang="pt-br" onover-preload="1">Slack</a></li> <li id="menu-item-165897" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165897"><a href="/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Mais integrações</a></li> </ul> </li> </ul> </li> <li id="menu-item-165898" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-165898"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Recursos</a> <ul class="sub-menu"> <li id="menu-item-165899" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165899"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-165918" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165918"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1">Academia<div class="menu-item-description">Torne-se um especialista em atendimento ao cliente</div></a></li> <li id="menu-item-165919" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165919"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/modelos-de-e-mail/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="pt-br" onover-preload="1">Modelos<div class="menu-item-description">Modelos personalizáveis para cada ocasião</div></a></li> <li id="menu-item-748536" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748536"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="pt-br" onover-preload="1">Listas de verificação<div class="menu-item-description">Como lidar com seus processos</div></a></li> </ul> </li> <li id="menu-item-165905" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-165905"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165920" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165920"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="pt-br" onover-preload="1">Blog<div class="menu-item-description">Notícias sobre atendimento ao cliente e LiveAgent</div></a></li> <li id="menu-item-165921" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-165921"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glossario/" aria-current="page" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Glossário<div class="menu-item-description">Aprenda a terminologia de atendimento ao cliente</div></a></li> <li id="menu-item-165922" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-165922"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/diretorio/" title="Encontre facilmente contatos de suporte ao cliente de várias empresas no Diretório de Atendimento ao Cliente da LiveAgent. Ideal para quem busca assistência direta e eficiente. Explore nossa extensa lista de contatos e resolva suas dúvidas rapidamente!" hreflang="pt-br" onover-preload="1">Diretório<div class="menu-item-description">Lista abrangente de contatos do help desk</div></a></li> </ul> </li> <li id="menu-item-165906" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165906"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165890" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165890"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.com.br/teste-de-digitacao/" title="Teste suas habilidades de digitação com o teste de digitação gratuito do LiveAgent. Saiba a sua velocidade de digitação em questão de minutos e pratique gratuitamente para melhorar." hreflang="pt-br" onover-preload="1">Teste de digitação<div class="menu-item-description">Melhore sua velocidade de digitação</div></a></li> <li id="menu-item-949864" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-949864"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.com.br/reviews/" title="Revisamos e testamos software de gerenciamento de e-mail, chamados, call center, atendimento ao cliente nas redes sociais, pesquisa reversa de telefone, chatbot, base de conhecimento, chat ao vivo, softphones e IVR. Cada revisão inclui instalação, uso, integração com LiveAgent, preços e prós/contras." hreflang="pt-br" onover-preload="1">Avaliações<div class="menu-item-description">Dê uma olhada nas análises de recursos do software</div></a></li> <li id="menu-item-748537" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748537"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte<div class="menu-item-description">Artigos e guias de instruções</div></a></li> </ul> </li> <li id="menu-item-165900" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165900"><a href="#" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br">Empresa</a> <ul class="sub-menu"> <li id="menu-item-339988" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339988"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós<div class="menu-item-description">Descubra a equipe por trás do produto</div></a></li> <li id="menu-item-165881" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165881"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios<div class="menu-item-description">Nossos prêmios e conquistas</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165902" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165902"><a href="/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Funções</a></li> <li id="menu-item-799146" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-799146"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/teste-gratuito/" class="Button Button--full" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstracao/" class="Button Button--outline" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Demo</span> </a> <a href="/teste-gratuito/" class="Button Button--full" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-pt-br" lang="pt-br"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="br" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Ásia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Médio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">América</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/" title="Udforsk vores omfattende ordforklaringsliste for helpdesk-software og kundeservice på LiveAgent. Perfekt for nybegyndere, der vil forstå terminologien og forbedre deres kundeservicekundskaber. Besøg siden for at få styr på alle de vigtige termer!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Ásia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Médio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">América</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </span> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiado!"> <link rel="stylesheet" id="pages/Archive" type="text/css" media="all" href="https://www.liveagent.com.br/app/themes/liveagent/assets/dist/pages/Archive.min.css?ver=1.25.54"> <div id="archive" class="Archive Archive" itemscope itemtype="https://schema.org/DefinedTermSet"> <style 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-1 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Um ótimo atendimento ao cliente começa com um melhor software de help desk. Veja os benefícios do LiveAgent e comece a usá-lo em 5 minutos." hreflang="pt-br" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Glossário</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-gloss-rio-do-software-de-help-desk">Glossário do software de help desk</h1>   <div class="compact-header__text">Se você está apenas começando a usar o software de help desk ou de atendimento ao cliente no geral, você pode estar tendo problemas com todas essas palavras novas. Por isso, nós reunimos uma lista completa de terminologia de atendimento ao cliente.</div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com.br/app/themes/liveagent/assets/images/compact_header_glossary.png?ver=1.25.54"> <picture><img fetchpriority="high" src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/compact_header_glossary.png?ver=1.25.54" alt="Glossário do software de help desk" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>   </div> </div> </div> <div class="Archive__filter"> <div class="wrapper"> <div class="Archive__filter__item"> <ul class="flex"> <li><a href="#h-pt-br-2" title="H" hreflang="pt-br">H</a></li> <li><a href="#w-pt-br-2" title="W" hreflang="pt-br">W</a></li> <li><a href="#a-pt-br" title="A" hreflang="pt-br">A</a></li> <li><a href="#b-pt-br" title="B" hreflang="pt-br">B</a></li> <li><a href="#c-pt-br" title="C" hreflang="pt-br">C</a></li> <li><a href="#d-pt-br" title="D" hreflang="pt-br">D</a></li> <li><a href="#e-pt-br" title="E" hreflang="pt-br">E</a></li> <li><a href="#f-pt-br" title="F" hreflang="pt-br">F</a></li> <li><a href="#g-pt-br" title="G" hreflang="pt-br">G</a></li> <li><a href="#i-pt-br" title="I" hreflang="pt-br">I</a></li> <li><a href="#j-pt-br" title="J" hreflang="pt-br">J</a></li> <li><a href="#k-pt-br" title="K" hreflang="pt-br">K</a></li> <li><a href="#l-pt-br" title="L" hreflang="pt-br">L</a></li> <li><a href="#m-pt-br" title="M" hreflang="pt-br">M</a></li> <li><a href="#n-pt-br" title="N" hreflang="pt-br">N</a></li> <li><a href="#o-pt-br" title="O" hreflang="pt-br">O</a></li> <li><a href="#p-pt-br" title="P" hreflang="pt-br">P</a></li> <li><a href="#q-pt-br" title="Q" hreflang="pt-br">Q</a></li> <li><a href="#r-pt-br" title="R" hreflang="pt-br">R</a></li> <li><a href="#s-pt-br" title="S" hreflang="pt-br">S</a></li> <li><a href="#t-pt-br" title="T" hreflang="pt-br">T</a></li> <li><a href="#u-pt-br" title="U" hreflang="pt-br">U</a></li> <li><a href="#v-pt-br" title="V" hreflang="pt-br">V</a></li> <li><a href="#w-pt-br" title="W" hreflang="pt-br">W</a></li> </ul> </div> </div> </div> <div class="wrapper Archive__container Archive__container--glossary"> <div class="Archive__container__content list"> <div id="h-pt-br-2" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-h">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/analises-da-central-de-ajuda/" title="Análises da central de ajuda" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Análises da central de ajuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center-hospedado/" title="Call center hospedado" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Call center hospedado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/central-de-ajuda/" title="Central de ajuda" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Central de ajuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-de-ajuda/" title="Chat de ajuda" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat de ajuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/equipamento-de-help-desk/" title="Equipamento de help desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Equipamento de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/help-desk/" title="Help desk: definição, benefícios, funções e soluções mais" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Help desk: definição, benefícios, funções e soluções mais</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/html/" title="HTML" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">HTML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mapeamento-de-host/" title="Mapeamento de host" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mapeamento de host</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/portal-de-help-desk/" title="Portal de help desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Portal de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/relatorio-de-felicidade/" title="Relatório de felicidade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Relatório de felicidade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sistema-de-help-desk/" title="Sistema de help desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Sistema de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-help-desk/" title="Software de help desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-help-desk-local/" title="Software de help desk local" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de help desk local</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-de-help-desk/" title="Suporte de help desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte de help desk</span></a></li> </ul> </div> </div> <div id="w-pt-br-2" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-w">W</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-quente/" title="Chamada quente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chamada quente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-online-na-web/" title="Chat on-line na web" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat on-line na web</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tema-branco/" title="Tema branco" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tema branco</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/web-chat-room/" title="Web chat room" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Web chat room</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/web-helpdesk/" title="Web helpdesk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Web helpdesk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/web-widget/" title="Web Widgets" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Web Widgets</span></a></li> </ul> </div> </div> <div id="a-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-a">A</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/a-law/" title="A-Law" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">A-Law</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/administrador-de-conta/" title="Administrador de conta" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Administrador de conta</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/agente-de-equipe/" title="Agente de equipe" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Agente de equipe</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/agente-nao-restrito/" title="Agente não restrito" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Agente não restrito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ajax/" title="AJAX" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">AJAX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ajuda-contextual/" title="Ajuda contextual" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ajuda contextual</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/alvo/" title="Alvo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Alvo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/anotacoes-privadas/" title="Anotações privadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Anotações privadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/arquivamento/" title="Arquivamento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Arquivamento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/assinatura-do-agente/" title="Assinatura do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Assinatura do agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atribuir-ticket/" title="Atribuir ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atribuir ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/automacao-de-cenarios/" title="Automação de cenários" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Automação de cenários</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/automacoes/" title="Automações" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Automações</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-automatico/" title="Discador automático" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador automático</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/o-que-e-acd-no-call-center/" title="Distribuição Automática de Chamadas (ACD)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Distribuição Automática de Chamadas (ACD)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/escopo-de-ticket-do-agente/" title="Escopo de ticket do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Escopo de ticket do agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/funcao-de-agente/" title="função de agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">função de agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-do-conhecimento-com-ia/" title="Gestão do conhecimento com IA" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão do conhecimento com IA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/grupo-de-agentes/" title="Grupo de agentes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Grupo de agentes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/api/" title="Interface de Programação de Aplicativos" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Interface de Programação de Aplicativos</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/interface-do-agente/" title="Interface do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Interface do agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/modelo-de-resposta-do-agente/" title="Modelo de resposta do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Modelo de resposta do agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/painel-do-agente/" title="Painel do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Painel do agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/registro-de-auditoria/" title="Registro de auditoria" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Registro de auditoria</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sistemas-de-chamadas-automatizadas/" title="Sistemas de chamadas automatizadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Sistemas de chamadas automatizadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tempo-medio-de-atendimento-aht/" title="Tempo médio de atendimento (AHT)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tempo médio de atendimento (AHT)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/teste-ab/" title="Teste A/B" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Teste A/B</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/transferencia-assistida/" title="Transferência assistida" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Transferência assistida</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/utilizacao-do-agente/" title="Utilização do agente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Utilização do agente</span></a></li> </ul> </div> </div> <div id="b-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-b">B</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/advogado-da-marca/" title="Advogado da marca" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Advogado da marca</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/agente-de-base/" title="Agente de base" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Agente de base</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/horario-comercial/" title="Horário Comercial" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Horário Comercial</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/importacao-em-lote/" title="Importação em lote" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Importação em lote</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/marca/" title="Marca" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Marca</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/o-melhor-atendimento-a-cliente/" title="O melhor atendimento a cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O melhor atendimento a cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/regras-de-negocio/" title="Regras de negócio" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Regras de negócio</span></a></li> </ul> </div> </div> <div id="c-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-c">C</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/advocacia-do-cliente/" title="Advocacia do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Advocacia do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/aplicativo-de-call-center/" title="Aplicativo de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Aplicativo de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/aplicativos-de-chat/" title="Aplicativos de chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Aplicativos de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-ao-cliente/" title="Atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-ao-cliente-2/" title="Atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/automacao-call-center/" title="Automação de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Automação de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/botao-de-chamada-para-acao/" title="Botão de chamada para ação" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Botão de chamada para ação</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/botao-de-chat/" title="Botão de chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Botão de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center/" title="Call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center-a-venda/" title="Call center à venda" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Call center à venda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/central-de-atendimento-ao-cliente/" title="Central de Atendimento ao Cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Central de Atendimento ao Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/central-de-atendimento-restrita/" title="Central de atendimento restrita" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Central de atendimento restrita</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/centro-de-atendimento-ao-cliente/" title="Centro de atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Centro de atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/contact-center/" title="Centro de contato" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Centro de contato</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-fria/" title="Chamada fria" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chamada fria</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-para-acao/" title="Chamada para ação" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chamada para ação</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-em-tempo-real-2/" title="Chat em tempo real" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat em tempo real</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mensageiro-instantaneo/" title="Chat instantâneo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat instantâneo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-online-2/" title="Chat online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-online-gratuito/" title="Chat online gratuito" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat online gratuito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/o-que-e-chatbox/" title="Chatbox" itemprop="url" onover-preload="1"><span itemprop="name">Chatbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/cliente/" title="Cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/cliente-de-chat/" title="Cliente de chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Cliente de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/codigo-de-pratica/" title="Código de prática" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Código de prática</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/comunidade/" title="Comunidade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Comunidade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/consultor-de-servico-ao-cliente/" title="Consultor de atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Consultor de atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/o-contact-center-como-servico/" title="Contact center como serviço" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Contact center como serviço</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/contact-center-vs-call-center/" title="Contact center vs call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Contact center vs call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/crm/" title="CRM" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/cron-job/" title="CRON job" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">CRON job</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/custo-por-chamada/" title="Custo por chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Custo por chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/custo-por-contato/" title="Custo por contato" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Custo por contato</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/custos-de-conversao/" title="Custos de conversão" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Custos de conversão</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/deleite-do-cliente/" title="Deleite do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Deleite do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/disposicao-de-chamada/" title="Disposição de chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Disposição de chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/empregos-de-call-center/" title="Empregos de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Empregos de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/engajamento-do-cliente/" title="Engajamento do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Engajamento do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/estrategia-de-marketing-orientada-para-o-cliente/" title="Estratégia de marketing orientada para o cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Estratégia de marketing orientada para o cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/etiqueta-de-chamada/" title="Etiqueta de chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Etiqueta de chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/etiquetagem-de-chamada/" title="Etiquetagem de chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Etiquetagem de chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/experiencia-do-cliente/" title="Experiência do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Experiência do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ferramenta-de-chat/" title="Ferramenta de Chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ferramenta de Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ferramentas-de-atendimento-ao-cliente/" title="Ferramentas de atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ferramentas de atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/forum-de-comunidade/" title="Fórum da comunidade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Fórum da comunidade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gerente-de-atendimento-ao-cliente/" title="Gerente de atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gerente de atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-de-conteudo-vs-gestao-do-conhecimento/" title="Gestão de conteúdo vs. gestão do conhecimento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão de conteúdo vs. gestão do conhecimento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-de-servico-ao-cliente/" title="Gestão de serviço ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão de serviço ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/habilidades-do-atendimento-ao-cliente/" title="Habilidades do atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Habilidades do atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/indice-de-esforco-do-cliente-ces/" title="Índice de Esforço do Cliente (CES)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Índice de Esforço do Cliente (CES)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/classificacao-da-satisfacao-do-cliente/" title="Índice de satisfação do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Índice de satisfação do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/informacao-de-cliente/" title="Informações do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Informações do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/insights-do-cliente/" title="Insights do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Insights do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/interacao-com-o-cliente/" title="Interação com o cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Interação com o cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/listas-de-clientes/" title="Listas de clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Listas de clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mascaramento-de-chamadas/" title="Mascaramento de chamadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mascaramento de chamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mensagens-prontas/" title="Mensagens prontas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mensagens prontas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/modelo-de-engajamento-do-cliente/" title="Modelo de engajamento do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Modelo de engajamento do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/volume-de-chamadas/" title="O que é o Volume de Chamadas?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que é o Volume de Chamadas?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/otmizacao-da-taxa-de-conversao/" title="Otimização da taxa de conversão." itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Otimização da taxa de conversão.</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/customizar-definicao/" title="Personalize" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Personalize</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/pesquisa-de-satisfacao-do-cliente/" title="Pesquisa de satisfação do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Pesquisa de satisfação do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/reclamacoes/" title="Reclamações" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Reclamações</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/relacionamento-com-o-cliente/" title="Relacionamento com o Cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Relacionamento com o Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/relacoes-com-os-clientes/" title="Relações com os clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Relações com os clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/representante-do-cliente/" title="Representante do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Representante do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/resolucao-de-chamada/" title="Resolução de chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Resolução de chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/retorno-chamada-atendimento-ao-cliente/" title="Retorno de chamada de atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Retorno de chamada de atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/churn/" title="Rotatividade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Rotatividade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/satisfacao-do-cliente/" title="Satisfação do cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Satisfação do cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center-scripting/" title="Scripting de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Scripting de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/servico-de-chat/" title="Serviço de chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Serviço de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/servicos-de-crm/" title="Serviços de CRM" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Serviços de CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-call-center/" title="Software de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-centro-de-contato/" title="Software de centro de contato" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de centro de contato</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-chat/" title="Software de chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-crm/" title="Software de CRM" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-monitoramento-chamadas/" title="Software de monitoramento de chamadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de monitoramento de chamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-rastreamento-de-chamadas/" title="Software de rastreamento de chamadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de rastreamento de chamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-rastreamento-de-clientes/" title="Software de rastreamento de clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de rastreamento de clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-servico-ao-cliente/" title="Software de serviço ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de serviço ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/solucao-de-call-center/" title="Solução de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Solução de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/condicao-personalizada/" title="Status personalizado" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Status personalizado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/supervisores-de-call-center/" title="Supervisores de call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Supervisores de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-ao-cliente/" title="Suporte ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-por-chat/" title="Suporte via chat" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte via chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/taxa-de-conversao/" title="Taxa de conversão" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Taxa de conversão</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tecnologia-de-call-center/" title="Tecnologia de Call Center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tecnologia de Call Center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/telefone-do-call-center/" title="Telefone do call center" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Telefone do call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tempo-de-atendimento-de-chamadas/" title="Tempo de atendimento de chamadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tempo de atendimento de chamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tempo-de-chamada/" title="Tempo de chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tempo de chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-encerrado/" title="Ticket fechado" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket fechado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/treinamento-em-atendimento-ao-cliente/" title="Treinamento em atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Treinamento em atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/vantagem-competitiva/" title="Vantagem competitiva" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Vantagem competitiva</span></a></li> </ul> </div> </div> <div id="d-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-d">D</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/desescalonamento/" title="Como diminuir a escalada de um cliente irritado: um guia completo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Como diminuir a escalada de um cliente irritado: um guia completo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/conteudo-dinamico/" title="Conteúdo dinâmico" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Conteúdo dinâmico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-avancado/" title="Discador avançado" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador avançado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-robo/" title="Discador robô" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador robô</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-voip/" title="Discador VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/multi-frequencia-de-tom-duplo/" title="Multifrequência de tom duplo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Multifrequência de tom duplo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/dashboard/" title="Painel" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Painel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/servico-de-identificacao-de-numero-discado/" title="Serviço de identificação de número discado" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Serviço de identificação de número discado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-de-desk/" title="Suporte de mesa" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte de mesa</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/transformaca-digital/" title="Transformação digital" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Transformação digital</span></a></li> </ul> </div> </div> <div id="e-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-e">E</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/e-mail-de-dominio-externo/" title="E-mail de domínio externo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">E-mail de domínio externo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/empresas-de-atendimento-ao-consumidor/" title="Empresas de atendimento ao consumidor" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Empresas de atendimento ao consumidor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/encaminhamento-de-e-mail/" title="Encaminhamento de e-mail" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Encaminhamento de e-mail</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/enderecos-de-parceiros/" title="Endereços de parceiros" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Endereços de parceiros</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/erro-de-usuario/" title="Erro de usuário" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Erro de usuário</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/escalonamento/" title="Escalonamento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Escalonamento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/extensoes/" title="Extensões" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Extensões</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gerente-de-escalonamento/" title="Gerente de escalonamento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gerente de escalonamento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-de-escalonamento/" title="Gestão de escalonamento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão de escalonamento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/cancelamento-de-eco/" title="O que é cancelamento de eco?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que é cancelamento de eco?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/servico-ao-consumidor-eficaz/" title="Serviço ao consumidor eficaz" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Serviço ao consumidor eficaz</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-apenas-por-e-mail/" title="Suporte apenas por e-mail" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte apenas por e-mail</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/usuario-final/" title="Usuário final" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Usuário final</span></a></li> </ul> </div> </div> <div id="f-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-f">F</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/cliente-de-chat-gratuito/" title="Cliente de chat gratuito" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Cliente de chat gratuito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/resolucao-do-primeiro-contato/" title="Entender a resolução no primeiro contato (+ 6 melhores práticas)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Entender a resolução no primeiro contato (+ 6 melhores práticas)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ferramenta-de-feedback/" title="Ferramenta de feedback" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ferramenta de feedback</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/formulario-de-clientes/" title="Formulário de clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Formulário de clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/funcoes-de-agente-customizadas/" title="Funções de agente customizadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Funções de agente customizadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/linha-de-frente/" title="Linha de frente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Linha de frente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/resolucao-da-primeira-chamada/" title="Resolução da primeira chamada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Resolução da primeira chamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/taxa-de-resolucao-no-primeiro-contato/" title="Taxa de resolução no primeiro contato" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Taxa de resolução no primeiro contato</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/teste-gratis/" title="Teste grátis" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Teste grátis</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voip-fixo/" title="VoIP Fixo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">VoIP Fixo</span></a></li> </ul> </div> </div> <div id="g-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-g">G</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gsm/" title="GSM" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">GSM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/rgpd/" title="RGPD" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">RGPD</span></a></li> </ul> </div> </div> <div id="i-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-i">I</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center-de-entrada/" title="Call center de entrada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Call center de entrada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mensageiro-instantaneo/" title="Chat instantâneo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat instantâneo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/help-desk-de-ti/" title="Compreendendo o help desk de TI: benefícios, características, configuração e equipamentos" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Compreendendo o help desk de TI: benefícios, características, configuração e equipamentos</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/endereco-de-ip/" title="Endereço de IP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Endereço de IP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-da-informacao-vs-gestao-do-conhecimento/" title="Gestão da informação vs. gestão do conhecimento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão da informação vs. gestão do conhecimento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/indice-de-satisfacao-dos-clientes/" title="Índice de satisfação dos clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Índice de satisfação dos clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/integracao/" title="Integração" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Integração</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/itil/" title="ITIL" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">ITIL</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-de-entrada/" title="O que é uma chamada de entrada?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que é uma chamada de entrada?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/representante-de-vendas-internas/" title="Representante de vendas internas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Representante de vendas internas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/service-desk-de-ti/" title="Service desk de TI" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Service desk de TI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-no-aplicativo/" title="Suporte no aplicativo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte no aplicativo</span></a></li> </ul> </div> </div> <div id="j-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-j">J</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/buffer-de-instabilidade/" title="Buffer de instabilidade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Buffer de instabilidade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/javascript/" title="Javascript" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Javascript</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/jitter-voip/" title="Jitter VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Jitter VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mapeamento-da-jornada/" title="Mapeamento de jornada" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mapeamento de jornada</span></a></li> </ul> </div> </div> <div id="k-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-k">K</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/base-de-conhecimento/" title="Base de conhecimento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Base de conhecimento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestor-de-conhecimento/" title="Gestor de conhecimento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestor de conhecimento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/kpi/" title="KPI" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">KPI</span></a></li> </ul> </div> </div> <div id="l-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-l">L</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-a-cliente-ao-vivo/" title="Atendimento a cliente ao vivo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento a cliente ao vivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-ao-vivo/" title="Chat ao vivo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat ao vivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-online-ao-vivo/" title="Chat ao vivo online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat ao vivo online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/video-de-chat-online/" title="Chat online por vídeo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat online por vídeo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/fidelidade/" title="Fidelidade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Fidelidade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/linha-de-frente/" title="Linha de frente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Linha de frente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/liquid-markup/" title="Liquid Markup" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Liquid Markup</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/loop-de-email/" title="Loop de email" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Loop de email</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/agentes-de-chat-online/" title="Quem são os agentes do chat ao vivo?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Quem são os agentes do chat ao vivo?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-ao-vivo/" title="Suporte ao vivo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte ao vivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-por-chat-online/" title="Suporte por chat online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte por chat online</span></a></li> </ul> </div> </div> <div id="m-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-m">M</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/macro/" title="Macro" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Macro</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/placeholder/" title="Marcador de posição" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Marcador de posição</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/markdown/" title="Markdown" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Markdown</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/metricas/" title="Métricas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Métricas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mobile-sdk/" title="Mobile SDK" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mobile SDK</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/modelos-de-notificacao/" title="Modelos de notificação" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Modelos de notificação</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/momento-da-verdade/" title="Momento da verdade" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Momento da verdade</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/mos-voip/" title="MOS VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">MOS VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/multi-frequencia-de-tom-duplo/" title="Multifrequência de tom duplo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Multifrequência de tom duplo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-multicanal/" title="Suporte multicanal" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte multicanal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voip-movel/" title="VoIP móvel" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">VoIP móvel</span></a></li> </ul> </div> </div> <div id="n-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-n">N</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/agente-nao-restrito/" title="Agente não restrito" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Agente não restrito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/net-promoter-score-nps/" title="Net Promoter Score (NPS)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Net Promoter Score (NPS)</span></a></li> </ul> </div> </div> <div id="o-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-o">O</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-ao-cliente-excepcional/" title="Atendimento ao cliente excepcional" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento ao cliente excepcional</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-ao-cliente-omnichannel/" title="Atendimento ao cliente omnichannel" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento ao cliente omnichannel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/atendimento-ao-cliente-online/" title="Atendimento ao cliente online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Atendimento ao cliente online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/call-center-de-saida/" title="Call center de saída" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Call center de saída</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-online-2/" title="Chat online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/engajamento-do-cliente-omnichannel/" title="Engajamento do cliente omnichannel" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Engajamento do cliente omnichannel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/experiencia-do-cliente-omnichannel/" title="Experiência do cliente omnichannel" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Experiência do cliente omnichannel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/helpdesk-open-source-codigo-aberto/" title="Helpdesk de código aberto" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Helpdesk de código aberto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/midia-social-organica/" title="Mídias sociais orgânicas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mídias sociais orgânicas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/midias-sociais-organicas-x-pagas/" title="Mídias sociais orgânicas x pagas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mídias sociais orgânicas x pagas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamadas-de-saida/" title="O que são chamadas de saída?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que são chamadas de saída?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/observador-de-ticket/" title="Observador de ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Observador de ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/otimo-atendimento-ao-cliente/" title="Ótimo atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ótimo atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/representante-de-vendas-externas/" title="Representante de vendas externas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Representante de vendas externas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-online/" title="Suporte online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-tecnico-online/" title="Suporte técnico online" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte técnico online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-aberto/" title="Ticket aberto" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket aberto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/vendas-externas/" title="Vendas externas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Vendas externas</span></a></li> </ul> </div> </div> <div id="p-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-p">P</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-de-visualizacao/" title="Discador de visualização" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador de visualização</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-preditivo/" title="Discador preditivo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador preditivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-progressivo/" title="Discador progressivo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador progressivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discadores-telefone/" title="Discadores de telefone" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discadores de telefone</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/placeholder/" title="Marcador de posição" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Marcador de posição</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/midia-social-paga/" title="Mídia social paga" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Mídia social paga</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/paginas-visualizadas-por-sessao/" title="Páginas visualizadas por sessão" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Páginas visualizadas por sessão</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/pathfinder/" title="Pathfinder" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Pathfinder</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/personalizacao-vs-customizacao/" title="Personalização vs. Customização" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Personalização vs. Customização</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/personalizar/" title="Personalizar" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Personalizar</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/customizar-definicao/" title="Personalize" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Personalize</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/pesquisa-de-satisfacao-do-consumidor/" title="Pesquisa de satisfação do consumidor" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Pesquisa de satisfação do consumidor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/plataforma-como-servico/" title="Plataforma como Serviço (PaaS)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Plataforma como Serviço (PaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/pontuacoes-de-previsao-de-satisfacao/" title="Pontuações de previsão de satisfação" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Pontuações de previsão de satisfação</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/protocolo-de-link-de-telefone/" title="Protocolo de link de telefone" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Protocolo de link de telefone</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/etiqueta-telefonica/" title="Qual é o significado de uma etiqueta telefônica?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Qual é o significado de uma etiqueta telefônica?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-pendente/" title="Ticket pendente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket pendente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tickets-de-chamada-telefonica/" title="Tickets de chamada telefônica" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tickets de chamada telefônica</span></a></li> </ul> </div> </div> <div id="q-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-q">Q</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/qos-voip/" title="QoS VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">QoS VoIP</span></a></li> </ul> </div> </div> <div id="r-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-r">R</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/central-de-atendimento-restrita/" title="Central de atendimento restrita" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Central de atendimento restrita</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chat-em-tempo-real-2/" title="Chat em tempo real" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chat em tempo real</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-robo/" title="Discador robô" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador robô</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/reatribuicao/" title="Reatribuição" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Reatribuição</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/regras-inteligentes/" title="Regras inteligentes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Regras inteligentes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/relatorios/" title="Relatórios" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Relatórios</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/resposta/" title="Resposta" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Resposta</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/respostas-de-e-mail-personalizadas/" title="Respostas de e-mail personalizadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Respostas de e-mail personalizadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/retorno-sobre-o-investimento/" title="Retorno sobre o investimento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Retorno sobre o investimento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/solicitante/" title="Solicitante" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Solicitante</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tempo-de-resolucao/" title="Tempo de resolução" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tempo de resolução</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-solucionado/" title="Ticket resolvido" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket resolvido</span></a></li> </ul> </div> </div> <div id="s-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-s">S</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/autenticacao-unica/" title="Autenticação única" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Autenticação única</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/canais-de-suporte/" title="Canais de suporte" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Canais de suporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-sip/" title="Chamada Sip" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chamada Sip</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/endereco-de-suporte/" title="Endereço de suporte" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Endereço de suporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/roteamento-baseado-em-habilidades/" title="Roteamento baseado em habilidades" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Roteamento baseado em habilidades</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/saml/" title="SAML" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">SAML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sandbox/" title="Sandbox" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Sandbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/satisfacao-com-o-atendimento-ao-cliente/" title="Satisfação com o atendimento ao cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Satisfação com o atendimento ao cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/service-desk/" title="Service desk" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Service desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sistema-de-tickets-de-codigo-aberto-open-source/" title="Sistema de tickets de código aberto (open source)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Sistema de tickets de código aberto (open source)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sla/" title="SLA" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">SLA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-como-servico-saas/" title="Software como serviço (SaaS)" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software como serviço (SaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-contato-com-o-cliente/" title="Software de contato com o cliente" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de contato com o cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-gerenciamento-de-servico/" title="Software de gerenciamento de serviço" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de gerenciamento de serviço</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-servico/" title="Software de serviço" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de serviço</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/solicitacao-de-suporte/" title="Solicitação de suporte" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Solicitação de suporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/spy-dialer/" title="Spy Dialer" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Spy Dialer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/subdominio/" title="Subdomínio" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Subdomínio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-ao-software/" title="Suporte ao software" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte ao software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-no-aplicativo/" title="Suporte no aplicativo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte no aplicativo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-social/" title="Suporte social" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte social</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-de-suporte/" title="Ticket de suporte" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket de suporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-dividido/" title="Ticket dividido" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket dividido</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-suspenso/" title="Ticket suspenso" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket suspenso</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tronco-sip/" title="Tronco SIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tronco SIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/violacao-de-sla/" title="Violação de SLA" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Violação de SLA</span></a></li> </ul> </div> </div> <div id="t-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-t">T</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/backlog-de-tickets/" title="Backlog de tickets" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Backlog de tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ciclo-de-vida-do-ticket/" title="Ciclo de vida do ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ciclo de vida do ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/compartilhamento-de-ticket/" title="Compartilhamento de ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Compartilhamento de ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/prioridade-de-ticket/" title="Compreendendo as prioridades dos tickets do suporte técnico + 7 práticas recomendadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Compreendendo as prioridades dos tickets do suporte técnico + 7 práticas recomendadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/formulario-de-ticket/" title="Criação de formulários de tickets personalizados" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Criação de formulários de tickets personalizados</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/desvio-de-ticket/" title="Desvio de ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Desvio de ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/detalhes-do-ticket/" title="Detalhes do ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Detalhes do ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/eventos-baseados-em-tempo/" title="Eventos baseados em tempo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Eventos baseados em tempo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gestao-de-tickets/" title="Gestão de tickets" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gestão de tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/id-do-ticket/" title="ID do ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">ID do ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/sistema-de-tickets/" title="O que é um sistema de tickets: Definição, exemplos e características" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que é um sistema de tickets: Definição, exemplos e características</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/pontos-de-contato/" title="Pontos de contato" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Pontos de contato</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/protocolo-de-link-de-telefone/" title="Protocolo de link de telefone" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Protocolo de link de telefone</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-telemarketing/" title="Software de telemarketing" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de telemarketing</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/solucao-de-problemas/" title="Solução de problemas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Solução de problemas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/status-do-ticket/" title="Status do ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Status do ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/suporte-tecnico/" title="Suporte técnico" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Suporte técnico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tempo-de-conversa/" title="Tempo de conversa" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tempo de conversa</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/ticket-de-problemas/" title="Ticket de problemas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Ticket de problemas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/tickets-de-chamada-telefonica/" title="Tickets de chamada telefônica" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tickets de chamada telefônica</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/topico-do-ticket/" title="Tópico do ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Tópico do ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/transferir-ticket/" title="Transferir ticket" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Transferir ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/treinamento/" title="Treinamento" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Treinamento</span></a></li> </ul> </div> </div> <div id="u-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-u">U</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/conversas-unificadas/" title="Conversas unificadas" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Conversas unificadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/erro-de-usuario/" title="Erro de usuário" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Erro de usuário</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/usuario-atual/" title="Usuário atual" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Usuário atual</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/usuario-final/" title="Usuário final" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Usuário final</span></a></li> </ul> </div> </div> <div id="v-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-v">V</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/bloqueio-de-chamadas-voip/" title="Bloqueio de chamadas VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Bloqueio de chamadas VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamada-voip/" title="Chamada VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Chamada VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/discador-voip/" title="Discador VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Discador VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/gravacao-de-chamadas-voip/" title="Gravação de chamadas VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Gravação de chamadas VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/infraestrutura-de-voip/" title="Infraestrutura de VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Infraestrutura de VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/interface-de-voz-do-usuario/" title="Interface de voz do usuário" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Interface de voz do usuário</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/numero-voip/" title="Número VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Número VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/chamador-voip/" title="O que é um chamador VoIP?" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">O que é um chamador VoIP?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/provedor-de-servicos-de-voip/" title="Provedor de serviços de VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Provedor de serviços de VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/roteador-voip/" title="Roteador VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Roteador VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/servico-telefonico-voip/" title="Serviço telefônico VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Serviço telefônico VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/software-de-voip/" title="Software de VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Software de VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/telefone-voip/" title="Telefone VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Telefone VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/valor/" title="Valor" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Valor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/valor-da-vida-util/" title="Valor da vida útil" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Valor da vida útil</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/videos-de-atendimento-a-clientes/" title="Vídeos de Atendimento a clientes" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Vídeos de Atendimento a clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voip/" title="VoIP" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voip-nao-fixo/" title="VoIP não fixo" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">VoIP não fixo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voip-pbx/" title="VoIP PBX" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">VoIP PBX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/voz/" title="Voz" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Voz</span></a></li> </ul> </div> </div> <div id="w-pt-br" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">W</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.com.br/glossario/web-chat-gratuito/" title="Web chat gratuito" itemprop="url" hreflang="pt-br" onover-preload="1"><span itemprop="name">Web chat gratuito</span></a></li> </ul> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> 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Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1">Demo</a></li> <li id="menu-item-799147"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> <li id="menu-item-748410"><a href="https://www.liveagent.com.br/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Características</a></li> <li id="menu-item-748411"><a href="https://www.liveagent.com.br/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. 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Comece agora mesmo!" hreflang="pt-br" onover-preload="1">Tour</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-77 widget_nav_menu"><div class="Footer__top__column__title h5">Suporte</div><div class="menu-footer-top-support-portuguese-container"><ul id="menu-footer-top-support-portuguese" class="menu"><li id="menu-item-74326"><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte</a></li> <li id="menu-item-103627"><a href="https://www.liveagent.com.br/migracao/" title="Diga adeus ao software lento e migre gratuitamente para o LiveAgent! Desfrute de atendimento 24/7, sem taxa de configuração e sem necessidade de cartão de crédito. Experimente nossa solução de help desk repleta de recursos, suporte multilingue, e chat ao vivo, e aumente seu ROI com planos acessíveis. Migração fácil e suporte técnico disponível. 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Visit now for detailed insights!" hreflang="en">Registro de alterações</a></li> <li id="menu-item-103626">Solicitação de proposta</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-78 widget_nav_menu"><div class="Footer__top__column__title h5">Empresa</div><div class="menu-footer-top-company-portuguese-container"><ul id="menu-footer-top-company-portuguese" class="menu"><li id="menu-item-454479"><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós</a></li> <li id="menu-item-103607"><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios e certificados</a></li> <li id="menu-item-748397"><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Avaliações de clientes</a></li> <li id="menu-item-949865"><a href="https://www.liveagent.com.br/integracoes/#parceiros-voip" title="LiveAgent provides a large number of integrations in the form of plugins. 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Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Aviso legal</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-79 widget_nav_menu"><div class="Footer__top__column__title h5">Aprenda</div><div class="menu-footer-top-learn-portuguese-container"><ul id="menu-footer-top-learn-portuguese" class="menu"><li id="menu-item-748404"><a href="https://www.liveagent.com.br/blog/" title="Learn with LiveAgent. 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Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Calculadora de custos</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-159 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-portuguese-container"><ul id="menu-footer-top-popular-portuguese" class="menu"><li id="menu-item-949867"><a href="https://www.liveagent.com.br/software-de-base-de-conhecimento-2/" title="Explore um guia abrangente com as 20 melhores opções de software de base de conhecimento, tornando a gestão da informação mais eficiente e aumentando a eficácia." hreflang="pt-br" onover-preload="1">Software de base de conhecimento</a></li> <li id="menu-item-748415"><a href="https://www.liveagent.com.br/software-de-atendimento-ao-consumidor/" title="Descubra os 20 melhores softwares de atendimento ao cliente de 2024! Explore opções com chat ao vivo, sistema de tickets e automação para fortalecer o relacionamento com seus clientes e melhorar a satisfação. Avalie vantagens, desvantagens e preços para escolher a solução ideal para o seu negócio." hreflang="pt-br" onover-preload="1">Softwares de atendimento ao cliente</a></li> <li id="menu-item-748416"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sistemas telefônicos VoIP</a></li> <li id="menu-item-748418"><a href="https://www.liveagent.com.br/software-de-autoatendimento/" title="Amplie seus recursos de suporte com o help desk e software de autoatendimento do LiveAgent. Permita que seus clientes resolvam problemas por conta própria 24/7" hreflang="pt-br" onover-preload="1">Software de autoatendimento</a></li> <li id="menu-item-748419"><a href="https://www.liveagent.com.br/software-de-call-center-de-entrada/" title="O software de call center receptivo pode ajudá-lo a configurar um call center virtual. 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