CINXE.COM
Smartsupp — Chat box status
<!-- ## ## ######## ## ######## ## ## ## #### ###### ######## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ######### ###### ## ######## ## ## ## ## ## ###### ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ######## ######## ## ###### ####### #### ###### ######## Powered by Helpjuice (https://www.helpjuice.com): The Ultimate Knowledge Base Solution --> <!doctype html> <html class="no-js" lang="en_US"> <head> <meta name="og:image" content="" /> <meta charset="utf-8"> <!--[if IE]><meta http-equiv="X-UA-Compatible" content="IE=edge"> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","errorBeacon":"bam.nr-data.net","licenseKey":"56aae830c8","applicationID":"15354177","transactionName":"JllXTUtXClVdF00NCwpBVVxdXwNmWgQRA0oOWFZOVV0CXl1KEQ4KEg==","queueTime":1,"applicationTime":216,"agent":""}</script> <script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"56aae830c8",applicationID:"15354177"};;/*! For license information please see nr-loader-rum-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>g,gD:()=>h,xN:()=>p});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function g(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function h(e,t){if(!e)throw new Error(f);var r=g(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.274.0",i="PROD",o="CDN"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>d,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,d=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=h(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=m()[s[e]];p&&p.push([f,e,r,a]);return a},get:v,listeners:h,context:g,buffer:function(e,t){const r=m();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!m()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=h(e).concat(t)}function h(e){return n[e]||[]}function v(t){return d[t]=d[t]||e(f,t)}function m(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log";n.K7.logging},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(2614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7603:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(3969),g=r(384),p=r(6344);const h=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],v=["setErrorHandler","finished","addToTrace","addRelease"];var m=r(1863),b=r(2614),y=r(993);var w=r(2646),A=r(3434);function R(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,A.YM)(i),a=new w.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function E(){const e=(0,g.pV)();h.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function _(e,t,g=!1){t||(0,c.Ak)(e,"api");const h={};var w=s.ee.get(e),A=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var E="api-",_=E+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(E,n,!0,o||null===r?"session":void 0)(t,r)}function T(){}h.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,m.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},h.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),R(w,e,t,{customAttributes:r,level:i})},v.forEach((e=>{h[e]=j(E,e,!0,"api")})),h.addPageAction=j(E,"addPageAction",!0,n.K7.genericEvents),h.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(E,"setPageViewName",!0)()},h.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},h.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},h.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},h.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},h[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},h[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},h.interaction=function(e){return(new T).get("object"==typeof e?e:{})};const S=T.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,m.t)(),e,r],i,n.K7.spa,w),function(){if(A.emit((o?"":"no-")+"fn-start",[(0,m.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,m.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[(0,m.t)(),...arguments],r?null:this,i,w),r?void 0:this}}function k(){r.e(296).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{S[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),h.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(E,"routeName",!0,n.K7.spa),h.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,m.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},d.RI?(0,u.GG)((()=>k()),!0):k(),h}var N=r(9417),T=r(8122);const S={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},j={};var k=r(5284);const I=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let O=!1;function P(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:l={},exposed:f=!0}=t;l.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,N.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");j[e]=(0,T.a)(t,S);const r=(0,g.nY)(e);r&&(r.loader_config=j[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},d.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const h=(0,N.D0)(e.agentIdentifier),v=[c.beacon,c.errorBeacon];O||(h.proxy.assets&&(I(h.proxy.assets),v.push(h.proxy.assets)),h.proxy.beacon&&v.push(h.proxy.beacon),E(),(0,g.US)("activatedFeatures",k.B),e.runSoftNavOverSpa&&=!0===h.soft_navigations.enabled&&h.feature_flags.includes("soft_nav")),l.denyList=[...h.ajax.deny_list||[],...h.ajax.block_internal?v:[]],l.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,l),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=_(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),O=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.274.0.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={296:"sha512-gkYkZDAwQ9PwaDXs2YM+rNIdRej1Ac1mupWobRJ8eahQcXz6/sunGZCKklrzi5kWxhOGRZr2tn0rEKuLTXzfAA=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={840:0,374:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(7603);var l=i(1687),f=i(4234),g=i(5289),p=i(6154),h=i(384);const v=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function m(e){return!!(0,h.dV)().o.MO&&v(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(6389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(v(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,3861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(296).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return m(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(6630);class A extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var R=i(9908),E=i(2843),x=i(3878),_=i(782),N=i(1863);class T extends y{static featureName=_.T;constructor(e,t=!0){super(e,_.T,t),p.RI&&((0,E.u)((()=>(0,R.p)("docHidden",[(0,N.t)()],void 0,_.T,this.ee)),!0),(0,x.sp)("pagehide",(()=>(0,R.p)("winPagehide",[(0,N.t)()],void 0,_.T,this.ee))),this.importAggregator(e))}}var S=i(3969);class j extends y{static featureName=S.TZ;constructor(e,t=!0){super(e,S.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),p.gm?(this.features={},(0,h.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(A),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,h.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[A,T,j],loaderType:"lite"})})()})();</script><![endif]--> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <!-- cookiebot --> <script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="a277de5b-d142-4552-99ba-1d8e53a1cf2e" async type="text/javascript"></script> <!-- Google Tag Manager --> <script data-cookieconsent="ignore"> function gtag() { if (typeof dataLayer !== "undefined") { dataLayer.push(arguments); } } gtag("consent", "default", { ad_storage: "denied", analytics_storage: "denied", functionality_storage: "denied", personalization_storage: "denied", security_storage: "granted", wait_for_update: 500, }); gtag("set", "ads_data_redaction", true); gtag("set", "url_passthrough", true); </script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'}); var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:''; j.async=true;j.src='//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer',"GTM-PT7FQF"); </script> <!-- End Google Tag Manager --> <!-- category id: 428892 --> <!-- question id: 1845510 --> <!-- root category: 428892 Chat box --> <title>Smartsupp — Chat box status</title> <meta name=viewport content="width=device-width,initial-scale=1"> <meta name="google-site-verification" content="Z82twWthlIDqwk12WYXum5QXfOzCjWmGvBclttey_l4" /> <meta name="seznam-wmt" content="ifj66cnMwhda8JPWYzRuIuqgbN5k26f0" /> <meta name="robots" content="index,follow"> <link rel="canonical" href="https://help.smartsupp.com/en_US/chatbox/chat-box-status"> <meta name="description" content="It is understandable that sometimes you have to arrange something important or just take a small break, so you cannot be online 24/7. Online chat box statu" /> <meta property="og:description" content="It is understandable that sometimes you have to arrange something important or just take a small break, so you cannot be online 24/7. Online chat box statu" /> <meta name="keywords" content=""> <link rel="shortcut icon" type="image/*" href="https://icon.horse/icon/smartsupp.com" /> <!-- Article Feedback Modal --> <link rel="stylesheet" href="/feedbacks.css"> <link rel="stylesheet" href="/knowledgebase.css"> <link rel="stylesheet" href="https://s3.amazonaws.com/assets.helpjuice.com/fontawesome/css/all.min.css" /> <link rel="stylesheet" href="https://helpjuice-static.s3.amazonaws.com/assets.helpjuice.com/country-flags/flags.min.css" /> <link href="https://static.helpjuice.com/helpjuice_production/uploads/account/13961/main_css_13961-e1e684b7a79b9653900b4f09cda3291988284bc02e129b88e423f5f7737f1b68.css" media="all" rel="stylesheet" /> <script src="https://code.jquery.com/jquery-3.3.1.min.js"></script> <link href="https://fonts.googleapis.com/css2?family=Poppins:ital,wght@0,200;0,300;0,400;0,500;0,600;0,700;0,800;1,400&display=swap" rel="stylesheet"> <meta name="question-id" content="1845510"><meta name="category-id" content="428892"><meta name="flow-id" content=""><meta name="current-language" content="en_US"><meta name="knowledge-base-url" content="https://help.smartsupp.com/?kb_language=en_US"><meta name="current-user-id" content=""><meta name="ignore-users-analytics" content="false"><meta name="reading-timeout" content="10000"><meta name="account-subdirectory-prefix" content=""><meta name="current-account-id" content="13961"><meta name="account-subdomain" content="smartsupp"><meta name="helpjuice-knowledge-base-url" content="https://smartsupp.helpjuice.com/"></head> <body class="blank-theme question_page fontfix"> <header id="header" class="o-header"> <div class="o-container o-container--wider"> <div class="o-header__wrapper"> <div class="o-header__mobile-group"> <div class="o-header__logo"> <a href="/" class="o-header__logo-link" aria-label="Back to homepage"> <svg viewBox="0 0 244.7 46.4" xmlns="http://www.w3.org/2000/svg"><g fill="#2c3c45"><path d="m8.7.0h15.4l.1.1v6.2l-.1.1H9.8c-1.6.0-2.6.5-3.1 1.6a2.66 2.66.0 00-.3 1.2 2.73 2.73.0 002.2 2.7 1.27 1.27.0 01.6.1h7.7a12.14 12.14.0 0110.9 6.2 12 12 0 011.5 5.2v1.4a11.73 11.73.0 01-3.5 7.8c-2.6 2.3-5.2 3.5-7.8 3.5h-17.9l-.1-.1v-6.3l.1-.1h17c2.6.0 4.5-1.3 5.6-4a7.77 7.77.0 00.2-1.6 5.39 5.39.0 00-3.3-5.1 4.68 4.68.0 00-2.6-.5H9.1a9 9 0 01-7.6-4.2 8.56 8.56.0 01-1.4-4.6v-.9a8.91 8.91.0 012.4-5.8 8.72 8.72.0 016.2-2.9z"></path><path d="m43 11.9h.9a12 12 0 018.4 3.8 11.62 11.62.0 018.4-3.8h.9a12 12 0 018.4 3.8 12.79 12.79.0 012.8 5.1 18.66 18.66.0 01.4 2.5v12.6l-.1.1h-6.2l-.1-.1V24a5.52 5.52.0 00-4-5.5 5.85 5.85.0 00-1.3-.2h-.8c-1.8.0-3.4 1-4.7 2.9a7.35 7.35.0 00-.7 3v11.7l-.1.1h-6.1l-.1-.1V23.8a5.49 5.49.0 00-3.1-4.9 6 6 0 00-2.3-.6h-.5c-1.9.0-3.4 1-4.7 3a7.07 7.07.0 00-.7 3.8v10.8l-.1.1h-6.2l-.1-.1V23.5c0-3.2 1.4-6.1 4.2-8.8a12.29 12.29.0 017.5-2.8z"></path><path d="m87 12.11h.87a11.94 11.94.0 0111.62 11.83V36l-.07.1H93.2l-.1-.1v-1.3a11.89 11.89.0 01-5.54 1.37h-.22A12 12 0 0175.51 24.51v-.87q0-4.49 3.86-8.43a11.9 11.9.0 017.63-3.1zm.15 6.39c-1.86.0-3.41 1-4.67 3a6.28 6.28.0 00-.67 2.63 5.59 5.59.0 003.26 5.09 5.36 5.36.0 002.23.52h.27a5.4 5.4.0 004.87-3.05 5.2 5.2.0 00.62-2.44v-.27a5.51 5.51.0 00-5.29-5.44z"></path><path d="m113.7 11.5h7.5l.1.1v6.3l-.1.1h-6c-2.3.0-3.9.5-4.7 1.4a5.75 5.75.0 00-1.5 1.9 7.57 7.57.0 00-.6 3.5v11.1l-.1.1h-6.2l-.1-.1V23.3c0-3 1.3-5.9 3.9-8.6a12.5 12.5.0 017.8-3.2z"></path><path d="m123.6.0h6.1l.1.1V12h7.5l.1.1v6.2l-.1.1h-7.5V23c0 2 .3 3.4 1 4.2a5.83 5.83.0 005.1 2.5h1.4l.1.1v6.1l-.1.1H135a11.62 11.62.0 01-7.9-3.4 11.75 11.75.0 01-3.6-8.2z"></path></g><path d="m167.8 12h6.1l.1.1V23c0 2.1.4 3.6 1.2 4.4a5.45 5.45.0 004.3 2.1h.3c2.2.0 3.9-1.1 5.1-3.4a7.79 7.79.0 00.4-2.1V12l.1-.1h6.2l.1.1v11.9q0 6.3-5.7 10.2a12 12 0 01-6.1 1.8h-.3a11.71 11.71.0 01-9.5-4.9 12 12 0 01-2.3-6.6z" fill="#4088e6"></path><path d="m205.8 10.4h.9a11.93 11.93.0 0111.6 11.8v.2a11.94 11.94.0 01-5.4 10 11.67 11.67.0 01-6.6 2h-.2a11.82 11.82.0 01-5.5-1.4v13.3l-.1.1h-6.2l-.1-.1V22q0-4.5 3.9-8.4a11.54 11.54.0 017.7-3.2zm.4 6.4h-.2c-1.9.0-3.4 1-4.7 3a7.67 7.67.0 00-.7 2.7 5.59 5.59.0 003.3 5.1 5.93 5.93.0 002.3.5h.3a5.38 5.38.0 004.9-3.1 5.33 5.33.0 00.6-2.4v-.3a5.49 5.49.0 00-3.1-4.9 9 9 0 00-2.2-.6z" fill="#4088e6"></path><path d="m232.2 10.4h.9a11.93 11.93.0 0111.6 11.8v.2a11.94 11.94.0 01-5.4 10 11.67 11.67.0 01-6.6 2h-.2A11.82 11.82.0 01227 33v13.3l-.1.1h-6.2l-.1-.1V22q0-4.5 3.9-8.4a11.54 11.54.0 017.7-3.2zm.4 6.4h-.2c-1.9.0-3.4 1-4.7 3a7.67 7.67.0 00-.7 2.7 5.59 5.59.0 003.3 5.1 5.93 5.93.0 002.3.5h.3a5.38 5.38.0 004.9-3.1 5.33 5.33.0 00.6-2.4v-.3a5.49 5.49.0 00-3.1-4.9 9 9 0 00-2.2-.6z" fill="#4088e6"></path><path d="m206.3 14.1a7.9 7.9.0 11-7.9 7.9 7.85 7.85.0 017.9-7.9z" fill="#fff"></path><path d="m206 16.9a4.53 4.53.0 00-1.6.3 1.78 1.78.0 11-.7 3.5 1.71 1.71.0 01-1.4-1.3 3.89 3.89.0 105-2.3 5.07 5.07.0 00-1.3-.2z" fill="#2c3c45"></path><path d="m232.4 14.1a7.9 7.9.0 11-7.9 7.9 7.85 7.85.0 017.9-7.9z" fill="#fff"></path><path d="m232.2 16.9a4.53 4.53.0 00-1.6.3 1.78 1.78.0 11-.7 3.5 1.71 1.71.0 01-1.4-1.3 3.89 3.89.0 105-2.3 5.85 5.85.0 00-1.3-.2z" fill="#2c3c45"></path><path d="m148.8 17.7h13.6v-5.8h-13.6a7.4 7.4.0 000 14.8h9a1.6 1.6.0 010 3.2h-16.4v5.8h16.4a7.35 7.35.0 00.1-14.7h-9a1.58 1.58.0 01-1.6-1.6 1.48 1.48.0 011.5-1.7z" fill="#4088e6"></path></svg> </a> </div> <button type="button" class="o-header__toggle-btn" id="header-toggle-btn"> <div class="sr-only">Display/hide navigation</div> </button> </div> <div class="o-header__nav-wrapper"> <a href="https://www.smartsupp.com/" class="o-header__backlink"> Back to our website </a> </div> <div class="o-header__buttons"> <div class="o-header__languages"> <div class="hj-language-switcher"> <div class="current-language"> <span class="flag-icon flag-icon-us"></span> <span class="language-name">English (US)</span> </div> <div class="languages"> <div> <a href="/en_US/chat-box-status" class="current" rel="nofollow"> <span class="language-code">US</span> <span class="flag-icon flag-icon-us"></span> <span class="language-name">English (US)</span> </a> </div> <div> <a href="/fr_FR/chat-box-status" class="" rel="nofollow"> <span class="language-code">FR</span> <span class="flag-icon flag-icon-fr"></span> <span class="language-name">French</span> </a> </div> <div> <a href="/de_DE/chat-box-status" class="" rel="nofollow"> <span class="language-code">DE</span> <span class="flag-icon flag-icon-de"></span> <span class="language-name">German</span> </a> </div> <div> <a href="/es_ES/chat-box-status" class="" rel="nofollow"> <span class="language-code">ES</span> <span class="flag-icon flag-icon-es"></span> <span class="language-name">Spanish</span> </a> </div> <div> <a href="/it_IT/chat-box-status" class="" rel="nofollow"> <span class="language-code">IT</span> <span class="flag-icon flag-icon-it"></span> <span class="language-name">Italian</span> </a> </div> <div> <a href="/pl_PL/chat-box-status" class="" rel="nofollow"> <span class="language-code">PL</span> <span class="flag-icon flag-icon-pl"></span> <span class="language-name">Polish</span> </a> </div> <div> <a href="/cs_CS/chat-box-status" class="" rel="nofollow"> <span class="language-code">CS</span> <span class="flag-icon flag-icon-cs"></span> <span class="language-name">Czech</span> </a> </div> <div> <a href="/hu_HU/chat-box-status" class="" rel="nofollow"> <span class="language-code">HU</span> <span class="flag-icon flag-icon-hu"></span> <span class="language-name">Hungarian</span> </a> </div> </div> </div> </div> </div> </div> </div> </header> <div class="o-container o-container--wider"> <div class="o-breadsearch"> <div class="c-breadcrumbs" id="breadcrumbs"> <a href="https://www.smartsupp.com/" class="c-breadcrumbs__item"> <svg xmlns="http://www.w3.org/2000/svg" height="24" viewBox="0 0 24 24" width="24" fill="currentcolor"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M12 5.69l5 4.5V18h-2v-6H9v6H7v-7.81l5-4.5M12 3 2 12h3v8h6v-6h2v6h6v-8h3L12 3z"></path></svg> </a> <a href="https://www.smartsupp.com/" class="c-breadcrumbs__item"> Resources </a> <a href="https://help.smartsupp.com/" class="c-breadcrumbs__item"> Help </a> <a href="/en_US/chatbox" class="c-breadcrumbs__item">Chat box</a> <a href="/en_US/chatbox/chat-box-status" class="c-breadcrumbs__item">Chat box status</a> </div> <div class="o-breadsearch__search"> <div class="o-breadsearch__search-form-wrapper"> <div class="o-breadsearch__search-form" autocomplete="off"> <input id="search" name="search" class="js-search-input o-breadsearch__search-input" size="30" type="text" autocomplete="off" placeholder="Hi, how can we help?" /> <div id="search-results" class="js-search-results u-search-results"> <div class="u-search-results__heading"> Search results for "<span class="js-search-results-query"></span>" </div> <ul id="results" class="js-search-results-list u-search-results__list"> </ul> </div> </div> </div> </div> </div> </div> <div id="page_content"> <div class="o-container o-container--wider"> <div class="c-bluebox"> <div class="o-grid o-grid--center-vertical"> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-bluebox__heading"> Chat box </div> <div class="c-bluebox__text"> Learn how to personalize your chatbox, so that it is perfectly suited to your website. </div> </div> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-bluebox__illustration" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428892/chatbix_settings.png');"></div> </div> </div> </div> <div class="o-grid"> <div class="o-grid__col o-grid__col--lg-3"> <ul class="c-category-list"> <li class="c-category-list__item"> <a href="/en_US/getting-started" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428889/getting-started.png');"></div> <div class="c-category-list__link-name"> Getting started </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/installation-plugins" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428890/instalation_plugins.png');"></div> <div class="c-category-list__link-name"> Installation & Plugins </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/chatbots-automation" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428902/chatbots-automation.png');"></div> <div class="c-category-list__link-name"> Chatbots & automations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/ai" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/603096/ai.png');"></div> <div class="c-category-list__link-name"> AI </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/chatbox" class="c-category-list__link c-category-list__link--active"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428892/chatbix_settings.png');"></div> <div class="c-category-list__link-name"> Chat box </div> </a> <ul class="c-category-list__submenu"> <!-- subcategories: --> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/chat-box-languages" class="c-category-list__submenu-link ">Chat box languages</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/multi-language-chat-box-api-needed" class="c-category-list__submenu-link ">Multi-language chat box (API needed)</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/chat-box-status" class="c-category-list__submenu-link c-category-list__submenu-link--active">Chat box status</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/chat-box-mobile-app" class="c-category-list__submenu-link ">Chat box in your mobile app</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/chat-box-setting" class="c-category-list__submenu-link ">Basic chat box settings</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/contact-form" class="c-category-list__submenu-link ">Contact form</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/cant-see-chat" class="c-category-list__submenu-link ">Why can鈥檛 I see the chat on my website?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/product-cards" class="c-category-list__submenu-link ">Product cards</a> </li> </ul> </li> <li class="c-category-list__item"> <a href="/en_US/dashboard" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428893/dashboard.png');"></div> <div class="c-category-list__link-name"> Dashboard </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/privacy-legal" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428894/privacy_legal.png');"></div> <div class="c-category-list__link-name"> Privacy & Legal </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/mobile-apps" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428895/mobile_apps.png');"></div> <div class="c-category-list__link-name"> Mobile apps </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/features" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428896/features-idiots-2.png');"></div> <div class="c-category-list__link-name"> Features </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/notifications" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428897/notifications.png');"></div> <div class="c-category-list__link-name"> Notifications </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/faq" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428898/faq.png');"></div> <div class="c-category-list__link-name"> FAQ </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/tips-tricks" class="c-category-list__link "> <div class="c-category-list__link-icon"></div> <div class="c-category-list__link-name"> Tips & tricks </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/agents" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428899/agents-2.png');"></div> <div class="c-category-list__link-name"> Agents </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/conversations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428900/live-chat.png');"></div> <div class="c-category-list__link-name"> Conversations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/statistics" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428901/statistics-idiots-3.png');"></div> <div class="c-category-list__link-name"> Statistics </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/integrations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428891/integration.png');"></div> <div class="c-category-list__link-name"> Integrations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/price-packages" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428904/price_packages.png');"></div> <div class="c-category-list__link-name"> Price & Packages </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/localization" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431337/lcoalisation.png');"></div> <div class="c-category-list__link-name"> Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845510"> <h1 class="o-answer__heading"> Chat box status </h1> <div class="helpjuice-table-of-contents-container"> <p> Table of Contents </p> <div class="helpjuice-toc-items"> <a href="#how-to-change-the-status-0" data-tag-name="H2"> How to change the status? </a> <a href="#changes-that-apply-with-more-agents-1" data-tag-name="H2"> Changes that apply with more agents </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>It is understandable that sometimes you have to arrange something important or just take a small break, so you cannot be online 24/7. Online chat box status is a perfect way to tell your customers that you are here for them and ready to help via <a href="https://www.smartsupp.com/live-chat/">live chat.</a> If you go offline, you are telling your customers that you are currently away.</p><h2 id="how-to-change-the-status-0" data-toc="true">How to change the status?</h2><p>You can change the status directly in the Dashboard by clicking on your profile picture in the left panel.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/n6LAcLJrL9Nrn3wmGLFc4DM5og6TDJax.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/n6LAcLJrL9Nrn3wmGLFc4DM5og6TDJax.png" alt="" loading="lazy"></a></p><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p><strong>Warning:</strong> If you log out of Smartsupp without changing your status to offline manually, it will take approximately 2 minutes until the chat box on your website will appear offline. Your customers can text you during this time, even though you are not there anymore. We recommend changing the status manually or using the <a style="background-color:#ffefc7;" href="/features/office-hours">Office hours</a> feature.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><p><span style="font-weight:400;">We also recommend using our mobile app, so you can chat with your customers even when you are not in your office. Thus, you can be online more often and your customers can see that you are here for them. You can see more about our mobile app</span></p><p><a href="/mobile-apps/android">here</a>.</p><p>If you are logged in on both desktop and mobile app and you change the status on one device, it will also be changed on the other device. The status change is immediately visible on your website.</p><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p><strong>Tip:聽</strong>If you need to arrange something important and you cannot attend to your customers, but you want to stay online, we recommed to activate automatic message or <a href="https://www.smartsupp.com/chatbot/">chatbot</a>, witch will tell them that you will be back with them shortly. You can find out more <a href="https://help.smartsupp.com/en_US/automatic-messages/#preset-automatic-messages">here</a>.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><h2 id="changes-that-apply-with-more-agents-1" data-toc="true">Changes that apply with more agents</h2><p>In case you have more than one agent, there are two important aspects to consider:</p><ol> <li style="font-weight:400;"> <strong>I do not use Groups:</strong> In case you do not use the Groups feature, all agents affect the chat status. If at least one agent of your account goes online, the chat on your website will be online. In case the chat is supposed to be offline but one agent remains online, the chat box on your website will be online.</li> <li style="font-weight:400;"> <strong>I use Groups: </strong><span style="font-weight:400;">In this case, your agents will affect only the status of their group. However, one agent that is not assigned to any group can change the status for all groups, and therefore, changing the status on your whole website also</span> </li> </ol></div> </div> <div class="o-answer__undertext"> <em> Still confused? Contact us via the chat box in your dashboard and we鈥檒l be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? Rate it and help us improve your experience.</h2> <form accept-charset="UTF-8" action="/questions/1845510/feedbacks" method="post" class="c-helpful__btns"> <div class="hidden"><input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0="></div> <input id="feedback_score" name="feedback[score]" type="hidden" value="0"> <a href="#" id="yes" class="response feedback c-helpful__btn c-helpful__btn--yes"> <span class="sr-only"> Yes (1) </span> </a> <a href="#" id="no" class="response feedback c-helpful__btn c-helpful__btn--no"> <span class="sr-only"> No (0) </span> </a> </form> <a class="enable-feedback" data-action="click->feedbacks#showFeedbackForm"> Give feedback about this article </a> </div> <div class="c-posts"> <h2 class="c-posts__heading"> Recommended Articles </h2> <div class="o-grid"> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/chatbox/chat-box-setting" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Basic chat box settings </h2> <p class="c-posts__item-description"> After you successfully install Smartsupp chat on your website, the first thing that you would probably want to do is to set up the appearance... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/chatbox/chat-box-languages" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Chat box languages </h2> <p class="c-posts__item-description"> Don't have Smartsupp account yet? Sign up for free 聽in just 2 minutes. 聽 Smartsupp chat box is available in 30 languages and we also... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/chatbox/multi-language-chat-box-api-needed" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Multi-language chat box (API needed) </h2> <p class="c-posts__item-description"> API is only available in PRO聽and聽Ultimate聽packages. 聽 If you are using Smartsupp on different websites and you need the chat box to be in different... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/chatbox/chat-box-mobile-app" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Chat box in your mobile app </h2> <p class="c-posts__item-description"> You can add chat box to your mobile app using the聽Chat page link. You can find it in the Settings >聽 Channels > Chat page... </p> </a> </div> </div> </div> </div> </div> </div> </div> </div> <footer class=o-footer> <div id="cta-sign-up" class="c-cta"> <div class="o-container"> <div class="o-grid o-grid--center"> <div class="o-grid__col o-grid__col--lg-10"> <div class="c-cta__box"> <div class="c-cta__subheading">Join now</div> <div class="o-grid o-grid--center-vertical"> <div class="o-grid__col o-grid__col--lg-7"> <h2 class="c-cta__heading"> Genuinely connect with visitors and turn them into <strong>loyal customers</strong> </h2> </div> <div class="o-grid__col o-grid__col--lg-5"> <div class="c-cta__button"> <a href="https://www.smartsupp.com/sign/up" class="u-btn u-btn--primary u-btn--medium"> Try for Free </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class=o-container> <div class=o-footer__wrapper> <div class=o-footer__links> <div class=o-grid> <div class="o-grid__col o-grid__col--lg-3"> <div class=o-footer__links-heading>Product</div> <ul class=o-footer__links-list> <li class=o-footer__links-item><a href=https://www.smartsupp.com/product class=o-footer__links-link>Product features</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/live-chat class=o-footer__links-link>Live chat</a> </li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/chatbot/ class=o-footer__links-link>Chatbot</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/pricing class=o-footer__links-link>Pricing</a></li> </ul> <div class=o-footer__links-heading>Solutions</div> <ul class=o-footer__links-list> <li class=o-footer__links-item><a href=https://www.smartsupp.com/live-chat-for-customer-care-teams class=o-footer__links-link>For customer care</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/ecommerce-live-chat class=o-footer__links-link>For e-commerce</a></li> </ul> </div> <div class="o-grid__col o-grid__col--lg-3"> <div class=o-footer__links-heading>Resources</div> <ul class=o-footer__links-list> <li class=o-footer__links-item><a href=https://www.smartsupp.com/blog/ class=o-footer__links-link>Blog</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/case-studies/ class=o-footer__links-link>Case studies</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/product-updates/ class=o-footer__links-link>Product Updates</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/ class=o-footer__links-link>Help</a></li> <li class=o-footer__links-item><a href=https://docs.smartsupp.com/ class=o-footer__links-link>Developer Docs</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/report-scam class=o-footer__links-link>Report scam</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/affiliate class=o-footer__links-link>Affiliate</a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-3"> <div class=o-footer__links-heading>Integrations</div> <ul class=o-footer__links-list> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/prestashop/ class=o-footer__links-link>Live chat for PrestaShop</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/wordpress class=o-footer__links-link>Live chat for WordPress</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/shopify/ class=o-footer__links-link>Live chat for Shopify</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/epages/ class=o-footer__links-link>Live chat for ePages</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help/shoptet/ class=o-footer__links-link>Live chat for Shoptet</a></li> <li class=o-footer__links-item><a href=https://www.smartsupp.com/help#integrations class=o-footer__links-link>Other platforms</a></li> </ul> </div> <div class="o-grid__col o-grid__col--lg-3"> <div class=o-footer__links-heading>Company</div> <ul class=o-footer__links-list> <li class=o-footer__links-item><a href=https://www.smartsupp.com/about class=o-footer__links-link>About us</a></li> <li class=o-footer__links-item><a href=https://smartsupp.recruitee.com/ class=o-footer__links-link>Join our team</a></li> </ul> </div> </div> </div> <div class=o-footer__social><a href="https://itunes.apple.com/us/app/smartsupp/id1258723897?mt=8" class=o-footer__social-link rel=noopener target=_blank><img src=https://res.cloudinary.com/smartsupp/image/upload/v1641992148/app-stores-buttons/btn-appstore_kzijou.svg alt="Smartsupp on App Store" class=o-footer__social-link-image loading=lazy></a> <a href="https://play.google.com/store/apps/details?id=cz.dactylgroup.smartsupp.android" class=o-footer__social-link rel=noopener target=_blank><img src=https://res.cloudinary.com/smartsupp/image/upload/v1641992131/app-stores-buttons/btn-gplay_nvtsyv.svg alt="Smartsupp on Google Play" class=o-footer__social-link-image loading=lazy></a> <div class=o-footer__social-squares><a href=https://www.instagram.com/people_of_smartsupp/ aria-label="Smartsupp on Instagram" class=o-footer__social-squares-link><svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 14.1 14.1"> <path fill="currentcolor" d="m9.7 14.1H4.4a4.44 4.44.0 01-4.4-4.4V4.4a4.44 4.44.0 014.4-4.4h5.3a4.44 4.44.0 014.4 4.4v5.3a4.44 4.44.0 01-4.4 4.4zM7.1 3.5a3.6 3.6.0 103.6 3.6A3.72 3.72.0 007.1 3.5zm3.6-.9a.86.86.0 00-.8.8.86.86.0 00.8.8.86.86.0 00.8-.8.74.74.0 00-.67-.8zM7.1 9.2A2.2 2.2.0 119.3 7 2.22 2.22.0 017.1 9.2z" /> </svg></a><a href=https://www.facebook.com/smartsupp aria-label="Smartsupp on Facebook" class=o-footer__social-squares-link><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentcolor" d="M9 8H6v4h3v12h5V12h3.642L18 8h-4V6.333C14 5.378 14.192 5 15.115 5H18V0h-3.808C10.596.0 9 1.583 9 4.615V8z" /> </svg></a><a href=https://www.youtube.com/user/Smartsupp aria-label="Smartsupp on YouTube" class=o-footer__social-squares-link><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentcolor" d="M19.615 3.184c-3.604-.246-11.631-.245-15.23.0-3.897.266-4.356 2.62-4.385 8.816.029 6.185.484 8.549 4.385 8.816 3.6.245 11.626.246 15.23.0C23.512 20.55 23.971 18.196 24 12c-.029-6.185-.484-8.549-4.385-8.816zM9 16V8l8 3.993L9 16z" /> </svg></a><a href=https://twitter.com/smartsuppcom aria-label="Smartsupp on Twitter" class=o-footer__social-squares-link><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentcolor" d="M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179.0-5.515 2.966-4.797 6.045C7.728 8.088 4.1 6.128 1.671 3.149c-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142.0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z" /> </svg></a></div> </div> </div> <div class=o-footer__copyright> <div class=o-grid> <div class="o-grid__col o-grid__col--lg-4"> <div class=o-footer__copyright-text>© 2013 - 2023 Smartsupp.com</div> </div> <div class="o-grid__col o-grid__col--lg-8"> <div class=o-footer__legallinks> <ul class=o-footer__legallinks-list> <li class=o-footer__legallinks-item><a href=https://www.smartsupp.com/help/privacy/ class=o-footer__legallinks-link>Data privacy & GDPR</a></li> <li class=o-footer__legallinks-item><a href=https://www.smartsupp.com/help/terms/ class=o-footer__legallinks-link>Terms of Service</a></li> <li class=o-footer__legallinks-item><a href=https://www.smartsupp.com/help/cookies/ class=o-footer__legallinks-link>Cookies</a></li> <li class=o-footer__legallinks-item><a href=https://www.smartsupp.com/help/privacy-policy/ class=o-footer__legallinks-link>Privacy Policy</a></li> </ul> </div> </div> </div> </div> </div> <div class=o-footer__love>Made with 鉂わ笍 in EU | <strong>GDPR</strong> ready <br /> <br /> <p style="text-align: center;font-size: 12px;color: inherit;opacity: 0.7;"> <a href="https://helpjuice.com/?utm_campaign=customer_kb">Knowledge Base Software powered by Helpjuice</a> </p> </div> </footer> <!-- Helpjuice JavaScript files --> <!-- To show URLs in iframe --> <script src="https://static.helpjuice.com/assets/template-ac5762484172e351a5f18410317060e84937bca7ebf92c7f499fc688f7706db6.js"></script> <script src="https://static.helpjuice.com/assets/knowledge/responsivemenu-86a17116950142b41426c04b0f042c7bcdf0519b7f4e7a9fe1e9d67b48f9b46b.js"></script> <script src="https://static.helpjuice.com/assets/jquery.typewatch-14c782b50fde070c995ed3582b19df3e16cd2bf989f259f7b82121913d6b7210.js"></script> <script src="https://static.helpjuice.com/assets/knowledge/questions-5f7c86b585e58e01f6b6cb825fcb20b7c719be6b7aaa7b9f1f27cc29c5ae68c2.js"></script> <script src="https://static.helpjuice.com/assets/knowledge/contactform-393ba587d203d199f34f03466f29c99af7d0cc9eb653a05c60d4977502eb9e89.js"></script> <!-- Uncomment these 2 lines if KB is on iframe --> <!--<script src='https://smartsupp.helpjuice.com/assets/easyxdm/easyxdm.min.js'></script>--> <!--<script src='https://smartsupp.helpjuice.com/assets/questions_widget.js'></script>--> <!--<script src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/7313/1940763/blank_default_js.js"></script>--> <script src="https://static.helpjuice.com/helpjuice_production/uploads/account/13961/main_js_13961-864ab458690fd0afb8a8fba02fcb434e2ae51e568e3a1268d1b32b6f14acd7e2.js"></script> <script src="/feedbacks.js" defer></script> <script src="/knowledgebase.js" defer></script> <!-- End of Helpjuice JavaScript files --> <script src="https://www.smartsupp.com/helpjuice/js/fslightbox.min.js"></script> <script> $('a img').each(function () { var link = $(this).parent() link.attr('data-fslightbox', 'gallery') link.attr('data-caption', $(this).attr('alt')) refreshFsLightbox() }) </script> <script src="https://static.helpjuice.com/assets/helpjuice-251a8e6285deaaa907a544c1c733033a8b824623c59dadcdb8bc6f725e0bfee9.js"></script><script src="https://static.helpjuice.com/assets/knowledge/glossary-46fe931d51673faa23464c4f518fc7632816d8c5cb231f1a738a566c231cc8c4.js"></script></body> </html>