Поддержка Microsoft

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<div class="products"> <h3 class="head-title"> Выберите продукт, по которому требуется помощь </h3> <ul data-gps-lts-log="{"li.product-item":"GPSProgram"}"> <li class="product-tile product-item" data-id="0" data-key="windows" data-product-id="509" data-seam-id="100100625"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/"> <span class="icon"> <img alt="Windows" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-windows-selected.png"/> <img alt="Windows" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-windows.png"/> </span> <span class="title">Windows</span> </a> <ul style=""> <li class="product-item" data-id="0" data-key="windows-8" data-product-id="16796" data-seam-id="100100626"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/windows-8/">Windows 8</a> </li> <li class="product-item" data-id="0" data-key="windows-rt" data-product-id="16855" data-seam-id="100100917"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/windows-rt/">Windows RT</a> </li> <li class="product-item" data-id="0" data-key="windows-7" data-product-id="14019" data-seam-id="100100749"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/windows-7/">Windows 7</a> </li> <li class="product-item" data-id="0" data-key="windows-vista" data-product-id="11732" data-seam-id="100100805"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/windows-vista/">Windows Vista</a> </li> <li class="product-item" data-id="0" data-key="windows-xp" data-product-id="1173" data-seam-id="100100861"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/windows-xp/">Windows XP</a> </li> <li class="product-item" data-id="0" data-key="more" data-product-id="" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/windows/more/">дополнительно...</a> </li> </ul> </li> <li class="product-tile product-item" data-id="0" data-key="internet-explorer" data-product-id="807" data-seam-id="100100179"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/internet-explorer/"> <span class="icon"> <img alt="Internet Explorer" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-ie-selected.png"/> <img alt="Internet Explorer" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-ie.png"/> </span> <span class="title">Internet Explorer</span> </a> <ul style=""> <li class="product-item" data-id="0" data-key="internet-explorer-windows7-rp" data-product-id="99999" data-seam-id="100100180"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/internet-explorer/internet-explorer-windows7-rp/">Internet Explorer 10 Release Preview для Windows 7</a> </li> <li class="product-item" data-id="0" data-key="internet-explorer-10" data-product-id="16759" data-seam-id="100100180"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/internet-explorer/internet-explorer-10/">Internet Explorer 10</a> </li> <li class="product-item" data-id="0" data-key="internet-explorer-pre-ie-10" data-product-id="807" data-seam-id="100100236"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/internet-explorer/internet-explorer-pre-ie-10/">Internet Explorer (pre IE 10)</a> </li> <li class="product-item" data-id="0" data-key="more" data-product-id="" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/internet-explorer/more/">дополнительно...</a> </li> </ul> </li> <li class="product-tile product-item selected" data-id="0" data-key="office" data-product-id="505" data-seam-id="100100283"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/"> <span class="icon"> <img alt="Office" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-office-selected.png"/> <img alt="Office" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-office.png"/> </span> <span class="title">Office</span> </a> <ul style=""> <li class="product-item selected" data-id="0" data-key="office-2010" data-product-id="13615" data-seam-id="100101043"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/office-2010/">Наборы Office 2010</a> </li> <li class="product-item" data-id="0" data-key="word" data-product-id="939" data-seam-id="100100516"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/word/">Word</a> </li> <li class="product-item" data-id="0" data-key="excel" data-product-id="918" data-seam-id="100100284"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/excel/">Excel</a> </li> <li class="product-item" data-id="0" data-key="outlook" data-product-id="928" data-seam-id="100100420"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/outlook/">Outlook</a> </li> <li class="product-item" data-id="0" data-key="powerpoint" data-product-id="929" data-seam-id="100100468"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/powerpoint/">PowerPoint</a> </li> <li class="product-item" data-id="0" data-key="more" data-product-id="" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/more/">дополнительно...</a> </li> </ul> </li> <li class="product-tile product-item" data-id="0" data-key="xbox" data-product-id="510" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/xbox/"> <span class="icon"> <img alt="Xbox" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-xbox-selected.png"/> <img alt="Xbox" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-xbox.png"/> </span> <span class="title">Xbox</span> </a> </li> <li class="product-tile product-item" data-id="0" data-key="media" data-product-id="7763" data-seam-id="100100162"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/media/"> <span class="icon"> <img alt="Media Player" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-media-selected.png"/> <img alt="Media Player" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-media.png"/> </span> <span class="title">Media Player</span> </a> </li> <li class="product-tile product-item" data-id="0" data-key="skype" data-product-id="16432" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/skype/"> <span class="icon"> <img alt="Skype" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-skype-selected.png"/> <img alt="Skype" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-skype.png"/> </span> <span class="title">Skype</span> </a> </li> <li class="product-tile product-item" data-id="0" data-key="phone" data-product-id="11921" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/phone/"> <span class="icon"> <img alt="Windows Phone" class="show-when-selected" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-phone-selected.png"/> <img alt="Windows Phone" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-phone.png"/> </span> <span class="title">Windows Phone</span> </a> </li> <li class="product-tile product-item last" data-id="0" data-key="more" data-product-id="" data-seam-id=""> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/more/"> <span class="icon"> <img alt="Другие продукты" class="normal" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-more.png"/> </span> <span class="selected-indicator show-when-selected"> <img alt="Избранное" src="/web/20130122062628im_/http://support.microsoft.com/library/images/support/cn/way-product-carrot.png"/></span> <span class="title">Другие продукты</span> </a> </li> </ul> </div> </div> <div style="clear: both"></div> <script type="text/javascript"> (function() { var suggestionFormat = "Поиск {0} в службе технической поддержки Майкрософт"; var wayfinder = new Microsoft.Support.GSS.WayFinder("#wayfinder", { enable: false, // we need disabled wayfinder first till document is ready. language: 'ru', path: 'office/office-2010', isFullTopicPath: false, topicKeys: ['', ''], isRTL: false }); var hasTopSearch = $("#gsfx_bsrch_query").length > 0; if(hasTopSearch) { $(wayfinder).bind("modalityselect", function(evt, modalityData, srcEvt) { srcEvt.preventDefault(); if (modalityData.type !== "SelfHelp") { removeGpsSearchFromSearchOptions("?"); } else { var productNode = wayfinder.getCurrentProduct(); var productName = productNode ? productNode.get("name") : ""; if (productName !== "" && productNode.get("props").productId) { var siteName = suggestionFormat.replace(new RegExp('\\{0\\}', 'gm'), productName); AddGpsSearchToSearchOptions(siteName, '?'); } else { removeGpsSearchFromSearchOptions("?"); } } }).bind("productselect", function(evt, productNode, srcEvt) { var productName = productNode.get("name"); var siteName = suggestionFormat.replace(new RegExp('\\{0\\}', 'gm'), productName); if (this.getCurrentModality().type === "SelfHelp" && productNode.get("props").productId) { AddGpsSearchToSearchOptions(siteName, '?'); } else { removeGpsSearchFromSearchOptions("?"); } }); } window._wayfinder = wayfinder; $(function() { wayfinder.enable(); }); })(); </script> </div><div id="mainRow"><div class="primaryTable"><table cellpadding="0" cellspacing="0" class="primaryTable"><tr><td class="primaryMainColumn"><div id="mainColumn"> <link type="text/css" rel="Stylesheet" href="/web/20130122062628cs_/http://support.microsoft.com/common/css/gps/gps.css?80"/> <script type="text/javascript" src="//web.archive.org/web/20130122062628js_/http://ajax.aspnetcdn.com/ajax/jquery.ui/1.8.17/jquery-ui.min.js"></script> <script type="text/javascript" src="/web/20130122062628js_/http://support.microsoft.com/common/script/log/lts.js?80"></script> <script type="text/javascript" src="/web/20130122062628js_/http://support.microsoft.com/common/script/gps/slider.js?80"></script> <script type="text/javascript" src="/web/20130122062628js_/http://support.microsoft.com/common/script/gps/ajaxupdatepanel.js?80"></script> <script type="text/javascript" src="/web/20130122062628js_/http://support.microsoft.com/common/script/gps/gps.js?80"></script> <script type="text/javascript" src="/web/20130122062628js_/http://support.microsoft.com/common/script/gsfx/tabbedContent.js??80"></script> <script type="text/javascript"> $(function () { var wayfinder = window._wayfinder; var ScopeNodeType = Microsoft.Support.GSS.ScopeNodeType; var gpsSelector = "#gps"; var $gps = $(gpsSelector); if ($gps.length == 0) return; var gps = new Microsoft.Support.GSS.GPS(gpsSelector, { language: 'ru', loadingHtml: $("script.gps.loading-panel[type='text/html']").remove().html(), errorHtml: $("script.gps.error-panel[type='text/html']").remove().html(), modality: 'SelfHelp', modalitySettings: { "selfhelp": { allowCache: function (modality, scope, query) { // cache findsolutions, but not in search mode. return query["query"] === undefined; }, getContentKey: function (modality, scope, query) { if (query["query"] !== undefined) { return modality + (scope ? "_" + scope.getPath() : "") + "_search[" + query["query"] + "]"; } else if (scope) { var type = scope.get("type"); var product = scope.findParentByType(ScopeNodeType.Product, true); if (product && product.findChildrenByType(ScopeNodeType.Product).length === 0) { // product is full selected if (product.get("props").seamId) { // has seamid, load topic->solutions(findsolutions workflow) if (type === ScopeNodeType.Topic && scope.get("props").leaf) { // topic is full selected return modality + "_SOLUTIONS"; } else { return modality + "_" + product.getPath(); } } else { // no seam id return modality + '_' + product.getPath(); } } } return modality; } }, "community": { allowCache: true, getContentKey: function (modality, scope, query) { var path = scope ? scope.getPath() : ''; return modality + (path ? "_" + path : ''); // NOTICE: if you need show topic control before landing to community go-link page, please remove above code. if (scope) { var type = scope.get("type"); var product = scope.findParentByType(ScopeNodeType.Product, true); if (product && product.findChildrenByType(ScopeNodeType.Product).length === 0) { // product is full selected if (product.get("props").seamId) { // has seamid, load topic to narrow scope if (type === ScopeNodeType.Topic && scope.get("props").leaf) { // topic is full selected return modality + "_" + scope.getPath(); } else { return modality + "_" + product.getPath(); } } else { // no seam id return modality + '_' + product.getPath(); } } } return modality; } }, "support": { allowCache: false, // there's an issue when using cache for getsupport page, so stop to use it. forceLoad: function (modality, scope, query) { if (scope) { var type = scope.get("type"); if (type === ScopeNodeType.Product) { return true; } } return false; }, getContentKey: function (modality, scope, query) { if (scope) { var type = scope.get("type"); var product = scope.findParentByType(ScopeNodeType.Product, true); if (product && product.findChildrenByType(ScopeNodeType.Product).length === 0) { // product is full selected if (product.get("props").seamId) { // has seamid // CAUSION: we don't know whether we should load topic here, it's up to server-side. // if we found current scope is topic, we should determine it is full selected topic path. // if not, we should keep unique key to prevent content switching during selecting topic levels. if (type === ScopeNodeType.Topic && scope.get("props").leaf) { // topic is full selected return modality + "_" + scope.getPath(); } else { return modality + "_" + product.getPath(); } } else { // no seam id return modality + '_' + product.getPath(); } } } return modality; } } }, scope: wayfinder ? wayfinder.getCurrentScope() : null, query: 'modalityType=find-solutions&path=office%2foffice-2010', isRTL: false }); $gps[0]._instance = gps; window._gps = gps; // notice findsolutions to switch current product when wayfinder changed product if (wayfinder) { $(wayfinder).bind("modalityselect", function (evt, modality, srcEvt) { srcEvt.preventDefault(); gps.changeModality(modality.type, wayfinder.getCurrentScope()); }).bind("productselect", function (e, product, srcEvt) { srcEvt.preventDefault(); }).bind("scopechange", function(e, scope) { gps.changeScope(scope); }); } }); </script> <div id="gps" class="gps"> <div>  <div class="gps-control topic-control" data-product-seam-id="100101043" data-product-path="office/office-2010"> <div class="main-content"> <div class="header"> <h3 class="title"> Наборы Office 2010 </h3> </div> <div class="body"> <div class="topic-list topic-list-lv1" data-featureid="900212" data-gps-lts-log="{"a":"GPSTopic1"}"> <div class="wrapper"> <h4 class="sub-title"> Выбрать раздел</h4> <ul> <li class="topic-item" data-id="100101044" data-product-id="100101043" data-key="install-upgrade-activate" data-path="office/office-2010/install-upgrade-activate" data-leaf="0"> <a href="/web/20130122062628/http://support.microsoft.com/find-solutions/office/office-2010/install-upgrade-activate" target="_self">Установка, обновление и активация</a> </li> </ul> </div> </div> <div class="topic-list topic-list-lv2" data-featureid="900214" data-gps-lts-log="{"a":"GPSTopic2"}"> <div class="wrapper "> <div class="update-panel"> </div> <script type="text/html" class="topic-control"> <div class="loading-panel"> <img src="/library/images/support/cn/gps-loading.gif" alt="Загрузка" title="Загрузка" /> </div> <div class="error-panel"> <h4 class="sub-title">Не загружается содержимое</h4> <p>Проблема со службой. Повторите <a href='#' class='retry-link'>повторите попытку</a> позже.</p> </div> </script> </div> </div> </div> </div> </div> <script type="text/javascript"> $(function () { // using var ScopeNodeType = Microsoft.Support.GSS.ScopeNodeType; var wayfinder = window._wayfinder; var productPath = 'office/office-2010'; var productNode = wayfinder ? wayfinder.getCurrentProduct() : null; if (productNode && productNode.getPath() !== productPath) { productNode = null; } var selector = ".topic-control[data-product-path='" + productPath + "']"; $(selector).each(function (idx, ct) { if (ct._instance) return; // has been initialized var productSeamId = parseInt($(ct).data("product-seam-id"), 10); // recover all hidden by <script type='text/html'> html segments $("script.topic-control[type='text/html']", ct).each(function () { var $this = $(this); $this.after($this.html()).remove(); }); // init topic control instance var topicCtrl = new Microsoft.Support.GSS.GPS.TopicControl(ct, { language: 'ru', isRTL: false, modality: 'SelfHelp', productNode: productNode }); ct._instance = topicCtrl; $(topicCtrl).bind("scopechange", function (e, scope) { if (wayfinder) { wayfinder.changeScope(scope); } }); $(wayfinder).bind("productselect", function (e, product, srcEvt) { if (parseInt(product.seamId, 10) === productSeamId) { topicCtrl.reset(); } }).bind("scopechange", function (e, scope) { if (scope.findParentByType(ScopeNodeType.Product, true).getPath() === productPath) { topicCtrl.changeScope(scope); } }); }); }); </script> </div> </div> <script type="text/html" class="gps loading-panel"> <img src="/library/images/support/cn/gps-loading.gif" alt="Загрузка" title="Загрузка" /> </script> <script type="text/html" class="gps error-panel"> <div class="main-content"> <div class="header"> <h3 class="title">Не загружается содержимое</h3> </div> <div class="body"> <p>Проблема со службой. 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