Passenger survey highlights need for convenience and technology

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head> <script type="text/javascript">window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('consent', 'default', {"analytics_storage":"denied","wait_for_update":500}); gtag('consent', 'default', {"functionality_storage":"denied","wait_for_update":500}); // Store previous settings to detect changes var cookiesjsr_settings_previous = []; document.addEventListener('cookiesjsrUserConsent', function (event) { const services = {"analytics":"analytics_storage","recaptcha":"functionality_storage","video":"functionality_storage"}; const cookiesjsr_settings = event.detail.services; for (const key in services) { // If the setting for this service changed or was initialized on page load, update gtag consent if (!(key in cookiesjsr_settings_previous) || cookiesjsr_settings[key] !== cookiesjsr_settings_previous[key]) { const values = {}; values[services[key]] = cookiesjsr_settings[key] ? 'granted' : 'denied'; gtag('consent', 'update', values); } // If the setting for this service changed, push consent_update event if (key in cookiesjsr_settings_previous && cookiesjsr_settings[key] !== cookiesjsr_settings_previous[key]) { dataLayer.push({'event': 'consent_update', 'consent': key}); } } cookiesjsr_settings_previous = cookiesjsr_settings; });</script> <meta charset="utf-8" /> <script>window.dataLayer = window.dataLayer || []; window.dataLayer.push({"drupalLanguage":"en","drupalCountry":"","siteName":"Airlines","entityCreated":"1730284754","entityLangcode":"en","entityStatus":"1","entityUid":"6","entityUuid":"bd5a6a0a-fd2d-4bc6-86a8-2e87814bdeb0","entityVid":"7161","entityName":"gnewton@glnmedia.com","entityType":"node","entityBundle":"dragdrop","entityId":"2165","entityTitle":"Passenger survey highlights need for convenience and technology","primaryCategory":"2024","subCategory1":"10","subCategory2":"30","subCategory3":"passenger-survey-highlights-need-convenience-and-technology","field_dragdrop_kicker_link":[],"field_dragdrop_kicker_text":"Passenger Experience","field_dragdrop_show_teaser_full":"0","field_gating_ungate_datetime":[],"entityTaxonomy":{"categories":{"141":"News","693":"World Financial and Passenger Symposium","338":"Global Passenger Survey","430":"Passenger Experience"}}});</script> <meta name="description" content="IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed." /> <meta name="abstract" content="IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed." /> <meta name="keywords" content=", , , News, World Financial and Passenger Symposium, Global Passenger Survey, Passenger Experience" /> <link rel="canonical" href="https://airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" /> <meta name="robots" content="index, follow" /> <link rel="image_src" href="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=XH3yGeqJ" /> <meta property="og:site_name" content="Airlines" /> <meta property="og:type" content="Page" /> <meta property="og:url" content="https://airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" /> <meta property="og:title" content="Passenger survey highlights need for convenience and technology" /> <meta property="og:description" content="IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed." /> <meta property="og:image" content="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=XH3yGeqJ" /> <meta property="og:updated_time" content="2024-10-30T12:33:05+0000" /> <meta property="article:published_time" content="2024-10-30T10:39:14+0000" /> <meta property="article:modified_time" content="2024-10-30T12:33:05+0000" /> <meta name="dcterms.title" content="Passenger survey highlights need for convenience and technology" /> <meta name="dcterms.description" content="IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed." /> <meta name="dcterms.date" content="2024-10-30T10:39:14+0000" /> <meta name="dcterms.type" content="Page" /> <meta name="dcterms.language" content="en" /> <meta name="dcterms.created" content="2024-10-30T10:39:14+0000" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:image" content="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=XH3yGeqJ" /> <meta name="google-site-verification" content="Zuv7dvMBpcCjliar_ZMUr6F8E8_cnf4_7wht4N0mZZc" /> <script>// Start Really Simple Google Tag (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-K5MB7JT'); // End Really Simple Google Tag </script> <script>// Start Really Simple Google Tag (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TJ9G596'); // End Really Simple Google Tag </script> <script> if (typeof gtag !== "undefined") { gtag("set", "content_group", "not_gated"); console.log("GA4 content_group set to not_gated"); } </script> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="icon" href="/sites/default/files/iata-lg-favicon_0.jpg" type="image/jpeg" /> <title>Passenger survey highlights need for convenience and technology | Airlines</title> <link rel="stylesheet" media="all" href="//maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_LMiSLjUy19YOkJDXCPmCmTns_gi8y8NAAoinnWbDRo8.css" /> <link rel="stylesheet" media="all" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_TobgRKsRRd8r69bjTNp32hEfhXtgEMJi4x1ZFy0cXVE.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_P8gCapOcdwdWCothaIppq--ypZk69J2y3qh0DYo_KqE.css" /> <link rel="stylesheet" media="print" href="/sites/default/files/css/css_Lyruxnf4vhLTqBHG17a_ES6Mlvf9sVtxGin_DfYiycA.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_agI2lkxYRrbjzv87oRopItgfraPrQTADVC6lMY-ZJRM.css" /> <link rel="stylesheet" media="print" href="/sites/default/files/css/css_0pBArx0BlJUFwPFwwE2TsGXzSSoUmkWnBmayl75HmUM.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_GSiLZa62pSP34BTQ1N0leLKAP0rr3CEqulI7m5vjOz4.css" /> </head> <body data-route-name="entity.node.canonical" data-node-id="2165" class="content-editing-core-cfg--hide-sections-on-edit-pages base-theme-redactive_droopler_theme theme-name-redactive_droopler_subtheme sidebar-not-hidden dragdrop-node-sidebar-not-hidden page-title-not-hidden dragdrop-node-page-title-not-hidden dragdrop-node-is-editorial dragdrop-node-show-date dragdrop-node-show-related dragdrop-node-show-taxonomy-view dragdrop-node-comments-disabled taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--topics--global-passenger-survey taxonomy--tid--338 taxonomy--categories--topics--passenger-experience taxonomy--tid--430 taxonomy--categories--topics--world-financial-and-passenger-symposium taxonomy--tid--693 user-role--anonymous page-node-2165 path-node node--type-dragdrop"> <a href="#main-content" class="visually-hidden focusable skip-link" tabindex="1"> Skip to main content </a>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K5MB7JT" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TJ9G596" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div class="page-wrapper" id="page-wrapper"> <div class="top-advert"> <div class="region region-top-advert"> <div id="block-adnuntiusblock" class="block block-adnuntius block-adnuntius-block"> <div class="content"> <div id="adn-000000000024f7f6" style="display:none"></div> <script type="text/javascript">(function(d, s, e, t) { e = d.createElement(s); e.type = 'text/java' + s; e.async = 'async'; e.src = 'http' + ('https:' === location.protocol ? 's' : '') + '://cdn.adnuntius.com/adn.js'; t = d.getElementsByTagName(s)[0]; t.parentNode.insertBefore(e, t); })(document, 'script');window.adn = window.adn || {}; adn.calls = adn.calls || []; adn.calls.push(function() { adn.request({ adUnits: [ {auId: '000000000024f7f6', auW: 970, auH: 250, container: 'iframe' } ]}); });</script> </div> </div> </div> </div>  <header id="header" class="header" role="banner" aria-label="Site header"> <div class="container"> <div class="region-branding"> <nav role="navigation" aria-labelledby="block-followus-menu" id="block-followus" class="header-left-link block block-menu navigation menu--follow-us"> <h2 class="sr-only" id="block-followus-menu">Follow us</h2> <ul class="nav clearfix"> <li class="nav-item"> <a href="" class="follow-us nav-link">Follow us</a> </li> </ul> </nav> <a href="/" title="Go to the home page" rel="home" class="site-logo logo-png"> <img src="/sites/default/files/Airlines_Logo_Black_Blue_Dot_HEX_000000_1e32fa-236b79029444df6da51f8e463adb260f-981468.png" alt="Go to the home page" /> </a> <nav role="navigation" aria-labelledby="block-subscribenow-3-menu" id="block-subscribenow-3" class="block block-menu navigation menu--subscribe-now"> <h2 class="sr-only" id="block-subscribenow-3-menu">Subscribe now</h2> <ul class="nav clearfix"> <li class="nav-item"> <a href="/subscribe" class="subscribe-now nav-link" data-drupal-link-system-path="node/1796">Subscribe</a> </li> </ul> </nav> </div> <div class="region-menus-container"> <div class="region-menus-container-menu"> <div class="region-mobile-toggle"> <span></span> <span></span> <span></span> <span></span> <span></span> <span></span> </div> <nav class="region-menus"> <div class="region region-primary-menu"> <div id="block-condensedheaderlogo" class="site-logo block block-block-content block-block-contentfac774c4-7312-4a91-a7be-134eb987408a"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3848"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p><a href="/"><img alt="condensed header logo" data-entity-type="file" data-entity-uuid="06a93072-662c-4132-b9a7-15cfeaf87c72" src="/sites/default/files/inline-images/Airlines%20BLACK%20-%20IATA%20BLUE.png" width="800" height="121" loading="lazy" /></a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <nav role="navigation" aria-labelledby="block-redactive-droopler-subtheme-main-menu-menu" id="block-redactive-droopler-subtheme-main-menu" class="block block-menu navigation menu--main"> <h2 class="sr-only" id="block-redactive-droopler-subtheme-main-menu-menu">Main navigation</h2> <ul class="nav navbar-nav main-menu clearfix"> <li class="expandable-item mega-menu nav-item"> <a href="/topics" class="nav-link" data-drupal-link-system-path="node/1798">Topics</a> </li> <li class="nav-item"> <a href="/news" class="nav-link" data-drupal-link-system-path="taxonomy/term/141">News</a> </li> <li class="nav-item"> <a href="/analysis" class="nav-link" data-drupal-link-system-path="taxonomy/term/136">Analysis</a> </li> <li class="nav-item"> <a href="/ceo-interviews" class="nav-link" data-drupal-link-system-path="taxonomy/term/137">CEO Interviews</a> </li> <li class="nav-item"> <a href="/webinars" class="nav-link" data-drupal-link-system-path="taxonomy/term/144">Webinars</a> </li> <li class="nav-item"> <a href="/white-papers" class="nav-link" data-drupal-link-system-path="taxonomy/term/145">Whitepapers</a> </li> <li class="nav-item"> <a href="/events" class="nav-link" data-drupal-link-system-path="node/1897">Events</a> </li> <li class="nav-item"> <a href="/search" class="nav-link" data-drupal-link-system-path="search">Search</a> </li> </ul> </nav> <div id="block-condensedlogomobile" class="header-left-link block block-block-content block-block-contentae78ae54-27b9-4886-98e1-ac30eafa9cb9"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3848"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p><a href="/"><img alt="condensed header logo" data-entity-type="file" data-entity-uuid="06a93072-662c-4132-b9a7-15cfeaf87c72" src="/sites/default/files/inline-images/Airlines%20BLACK%20-%20IATA%20BLUE.png" width="800" height="121" loading="lazy" /></a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <nav role="navigation" aria-labelledby="block-subscribenow-4-menu" id="block-subscribenow-4" class="block block-menu navigation menu--subscribe-now"> <h2 class="sr-only" id="block-subscribenow-4-menu">Subscribe now</h2> <ul class="nav clearfix"> <li class="nav-item"> <a href="/subscribe" class="subscribe-now nav-link" data-drupal-link-system-path="node/1796">Subscribe</a> </li> </ul> </nav> </div> </nav> <div class="search-toggle"></div> </div> </div> </div> </header>  <div class="highlighted"> <aside class="container section clearfix" role="complementary"> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </aside> </div> <div id="main-wrapper" class="layout-main-wrapper clearfix"> <div class="container" id="main"> <main class="main-content row"> <section class="section col"> <a id="main-content" tabindex="-1"></a> <div class="region region-content">  <div class="redactive-breadcrumbs redactive-breadcrumbs-collapsed breadcrumbs-type-condensed redactive-breadcrumb-with-showhide"> <div class="redactive-breadcrumbs-label redactive-breadcrumbs-label-quick-links">Quick links:</div><div class="redactive-breadcrumbs-breadcrumbs"><ul class="redactive-breadcrumb redactive-breadcrumb-0 breadcrumb-type-original"> <li class="home breadcrumb-li-0"><a class="" href="/">Home</a></li> <li class="taxonomy-vocabulary-vid-categories breadcrumb-li-1"><a class="" href="/categories">Categories</a></li> <li class="taxonomy-term-tid-141 breadcrumb-li-2"><a class="" href="/news">News</a></li> </ul><div class="redactive-breadcrumb redactive-breadcrumb-1 breadcrumb-type-condensed"><a class="" href="/categories/world-financial-and-passenger-symposium">World Financial and Passenger Symposium</a></div><div class="redactive-breadcrumb redactive-breadcrumb-2 breadcrumb-type-condensed"><a class="" href="/categories/topics/global-passenger-survey">Global Passenger Survey</a></div><div class="redactive-breadcrumb redactive-breadcrumb-3 breadcrumb-type-condensed"><a class="" href="/categories/topics/passenger-experience">Passenger Experience</a></div></div></div> <div class="links inline social-buttons-links header-article-social block block-social-simple block-social-simple-block" id="block-socialsimpleblock-2"> <div class="content"> <div class="social-buttons"><div class="social-buttons-title">Share</div><ul class="links"><li class="whatsapp"><a href="https://api.whatsapp.com/send?text=Hello%2C%20I%20saw%20this%20page%20on%20Airlines%20and%20thought%20you%20might%20find%20it%20interesting%3A%0A%0A%22Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology%22%0Ahttps%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology"><i class="fa fa-whatsapp"></i><span class="visually-hidden">Whatsapp</span></a></li><li class="twitter"><a href="https://twitter.com/intent/tweet/?url=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&text=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Twitter"><i class="fa fa-twitter"></i><span class="visually-hidden">Twitter</span></a></li><li class="facebook"><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Facebook"><i class="fa fa-facebook"></i><span class="visually-hidden">Facebook</span></a></li><li class="linkedin"><a href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&title=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Linked in"><i class="fa fa-linkedin"></i><span class="visually-hidden">Linked in</span></a></li><li class="mail"><a href="mailto:?body=%0APassenger%20survey%20highlights%20need%20for%20convenience%20and%20technology%0Ahttps%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&subject=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" title="Mail" data-popup-open="false"><i class="fa fa-envelope"></i><span class="visually-hidden">Mail</span></a></li><li class="print"><a href="" title="Print" data-popup-open="false" onClick="window.print();"><i class="fa fa-print"></i><span class="visually-hidden">Print</span></a></li></ul> </div> </div> </div> <div id="block-redactive-droopler-subtheme-page-title" class="block block-core block-page-title-block"> <div class="row"> <div class="col-12"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-full"><span class="kicker">Passenger Experience</span> <span class="title-alongside-kicker">Passenger survey highlights need for convenience and technology</span></span></span> </h1> </div> </div> </div> <div id="block-redactive-droopler-subtheme-content" class="block block-system block-system-main-block"> <div class="content"> <article role="article" about="/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" class="node node--id-2165 node--type-dragdrop node--view-mode-full date-shown gated-content--view-mode-full not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--topics--global-passenger-survey taxonomy--tid--338 taxonomy--categories--topics--passenger-experience taxonomy--tid--430 taxonomy--categories--topics--world-financial-and-passenger-symposium taxonomy--tid--693 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--full" data-node-id="2165"> <div class="node__content node-content"> <div class="above-article-information gated-author-date-created-updated-line"> <span class="gated-content-label"> Open-access content </span>  <span class="date-created-updated"> <span class="date-created">Wednesday 30th October 2024</span> </span> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-5507"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p>IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed. For a smoother travel experience, they are eager to use biometric identification and complete some travel processes before reaching the airport.</p></div> </div> <div class="paragraph paragraph--type--image paragraph--view-mode--default image-max-width-set image-max-width-1000px image-alignment-center "> <div class="image-paragraph-container" style=" max-width: 1000px; text-align: center; "> <div class="field field--name-field-para-img-img field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=-m1S7fwz" width="1600" height="1200" alt="web travelers-walking-with-luggage-at-airport - Credit: Credit izusek iStock - 1477131540" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p>“Passengers want flexibility and transparency when planning and booking travel, plus speed and convenience at the airport. More are embracing biometrics, digital wallets, and off-airport processes to make it happen,” said Nick Careen, IATA's Senior Vice President of Operations, Safety, and Security.</p><h3>Planning, Booking and Payment</h3><ul><li>68% said proximity to the airport was their top priority when selecting their departure airport, followed by minimizing total travel time ( 33% ) and getting the best ticket price ( 25% ).</li><li>71% said they book travel online or via a mobile app, with 53% preferring to use the airline’s website / app and only 16% preferring human interaction.</li><li>32% said they wanted to have all travel information consolidated in one place during the pre-travel process.</li><li>79% prefer to pay for travel with a credit or debit card, followed by digital wallets at 20%, and instant payment solutions, such as<a href="https://www.iata.org/en/services/finance/iata-pay/"> IATA Pay</a>, at 7%.</li><li>Convenience was the main reason passengers chose a particular payment method ( 70% ), followed by benefits ( 39% ) and security ( 33% ).</li></ul><p>Passengers prioritize convenience in the planning, booking, and payment phase of travel. For this convenience, they may accept some higher costs, and they are increasingly willing to use technologies, such as digital wallets. IATA’s <a href="https://www.iata.org/en/programs/airline-distribution/retailing/">Modern Airline Retailing</a> initiative is helping airlines to deliver greater customer centricity based on the foundational work of New Distribution Capability and the conversion to Offers and Orders. The <a href="https://www.iata.org/en/programs/airline-distribution/industry-payments/airline-payment-index/">Airline Retailing Maturity Index</a> supports airlines in their distribution and payment transformation.</p><p>“Technology continues to change the way people plan, book and pay for travel. Travelers expect the same conveniences when shopping for travel that they get in any other online shopping experience. That means simplicity, clarity, and with options to meet their preferences while keeping their data secure. The industry is stepping up to meet the demand for greater customer centricity through IATA’s Modern Airline Retailing initiative. Passengers will experience its positive impact progressively in the very near future,” said Muhammad Albakri, IATA’s Senior Vice President for Financial Settlement and Distribution Services.</p><h3>Airport</h3><ul><li>70% said they want to reach their boarding gate in 30 minutes or less when traveling with just a carry-on; 74% expect it to take no longer than 45 minutes with a checked bag.</li><li>85% said they are willing to share immigration data i.e. passport, visa with authorities before departure to speed up airport process. And 89% are interested in a trusted traveler program to expedite security screening.</li><li>45% said immigration procedures should be completed before reaching the airport, and 36% feel the same about check-in. Additionally, 70% of passengers said they’d be more likely to check-in a bag if they could do so in advance.</li><li>46% of travelers experienced airport processes using biometric identification. The highest usage is seen at entry and exit immigration checkpoints ( 43% ). 84% of users were satisfied. And 75% prefer using biometrics over traditional passports and boarding passes.</li><li>50% said they are concerned about data protection and 39% would be more open to biometric solutions if assured of their data's security.</li></ul><p>IATA’s One ID initiative is helping the industry to respond to traveler desires for faster processes and less hassle on the way to their aircraft, securely powered by biometrics and digital identity.</p><p>“The clear message from travelers is that they expect to board their planes faster with technology and smarter processes beginning well before they reach the airport. And the good news is that we are making this happen. Already travelers can arrive at the airport ready to fly with admissibility checks completed. And biometrics and digital identity can deliver a paperless experience once at the airport. That’s great for passengers. Importantly, the greater efficiency will help airport infrastructure to better cope with the growth in passenger numbers, helping to make the business case for adopting these new technologies and processes even more compelling,” said Careen.</p><h3>Digital solutions are preferred by younger generations</h3><p>Under-25s are considerably more proactive in using technology to improve their travel but want assurances on security.</p><ul><li>51% would choose digital wallets for payment, far above the global average of 20%.</li><li>90% expressed interest in using a smartphone with a digital wallet, passport, and loyalty cards for booking, payment, and airport navigation, surpassing the global average of 77%.</li><li>48% prefer biometrics over traditional passports and boarding passes, compared with 43% of those aged 56-75.</li><li>50% of under-25s would be more open to biometric solutions if assured of data security, versus the global average of 39%.</li></ul><p> </p><h5>Credit | izusek_iStock-1477131540</h5></div> </div> </div> </div> </div> </div> <div class="redactive-related-and-most-recent-articles related-articles-count--6 related-articles-count-actual--6 related-articles-teasers-per-row--3 most-recent-count--3 most-recent-teasers-per-row--3 layout-items-wrapper related-content-platform--redactive taxonomy-links-most-recent--links"> <div class="related-articles-bullet-list-wrapper" data-position-percent="66" data-min-paras="10"> <ul class="related-articles-bullet-list"><li><a href="/2024/10/30/aviation-priorities-thailand?utm_source=related-content-bullet-list">Aviation priorities in Thailand</a></li><li><a href="/2024/10/10/international-belly-capacity-helps-freight-figures-demand-continues-impress?utm_source=related-content-bullet-list">Freight demand continues to impress</a></li><li><a href="/2024/10/10/passenger-demand-increases-again-august?utm_source=related-content-bullet-list">Passenger demand increases again in August</a></li></ul> </div> <div class="related-articles"> <h3 class="related-articles-heading configurable">You may also be interested in...</h3><div class="related-articles-list"> <div role="article" about="/2024/10/02/iata-launches-hub-safety-and-compliance" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--article-types--events--world-safety-and-operations-conference-wsoc taxonomy--tid--428 taxonomy--categories--topics--safety taxonomy--tid--473 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--teaser has-image has-teaser-image" data-share-steve-url="https://airlines.iata.org/2024/10/02/iata-launches-hub-safety-and-compliance" data-share-steve-id="2153"> <div class="teaser"> <div class="teaser__thumbnail teaser-thumbnail" style="background-image: url(https://airlines.iata.org/sites/default/files/styles/4x3_medium/public/2024-10/web_safety-concept-asian-woman-fastening-seat_Credit_JomNicha_shutterstock_1433280128_2000x1500.png?itok=Uuq8Q42m)"> <span class="help-for-admins" style="display: none;" data-information="@see modules/custom/redactived8platform_content_editing_core_cfg/redactived8platform_content_editing_core_cfg.module in redactived8platform_content_editing_core_cfg_get_landing_page_view() for how to change the teaser image style."></span> <a href="/2024/10/02/iata-launches-hub-safety-and-compliance" rel="bookmark"> <span class="teaser-media-image-indicator"><span class="icon"></span></span> <div data-teaser_field_dragdrop_mainimg_view_mode_override-set="no" data-teaser_field_dragdrop_mainimg_view_mode_override="" class="field field--name-field-dragdrop-mainimg field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/4x3_medium/public/2024-10/web_safety-concept-asian-woman-fastening-seat_Credit_JomNicha_shutterstock_1433280128_2000x1500.png?itok=Uuq8Q42m" width="400" height="300" alt="web safety-concept-asian-woman-fastening-seat - Credit: JomNicha shutterstock - 1433280128" loading="lazy" typeof="foaf:Image" class="image-style-_x3-medium" /> </div> </div> </div> </a> </div> <div class="teaser-content teaser__content"> <div class="teaser-main teaser__content-main"> <div class="teaser-main-inner teaser__content-main-inner"> <div class="teaser-header teaser__content-main__header"> <h2 class="teaser-title teaser__content-main__header__title"> <a href="/2024/10/02/iata-launches-hub-safety-and-compliance" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-teaser"><span class="kicker">Safety</span> <span class="title-alongside-kicker">IATA launches hub for safety and compliance</span></span></span> </a> </h2> </div> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser authors site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_authors 0 or 1"></span> <div class="teaser-authors"> </div> <div class="teaser-date teaser__content-main__header__date"> <span class="help-for-admins" style="display: none;" data-information=" Show/hide dates site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_date_teaser 0 or 1 Change created date format site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_date_created_format 'jS M Y'"></span> <span class="date-created">Wednesday 2nd October 2024</span> </div> </div> <div class="teaser-secondary teaser__content-second"> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA has launched IATA Connect, creating a secure community of aviation safety, security, compliance, and operations experts at airlines, regulatory agencies, and auditors.</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2153" data-article-url="https://airlines.iata.org/2024/10/02/iata-launches-hub-safety-and-compliance" data-node-id="2153" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" aria-hidden="true" title="This article contains a podcast"></i> <i class="fa fa-video-camera" aria-hidden="true" title="This article contains a video"></i> </span> </div> </div> <div class="gated-content-label"> Open-access content </div> </div> </div> <div role="article" about="/2024/10/02/aircraft-operational-data-principles-agreed" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--article-types--events--world-safety-and-operations-conference-wsoc taxonomy--tid--428 taxonomy--categories--topics--safety taxonomy--tid--473 taxonomy--categories--topics--airline-operations taxonomy--tid--597 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--teaser has-image has-teaser-image" data-share-steve-url="https://airlines.iata.org/2024/10/02/aircraft-operational-data-principles-agreed" data-share-steve-id="2151"> <div class="teaser"> <div class="teaser__thumbnail teaser-thumbnail" style="background-image: url(https://airlines.iata.org/sites/default/files/styles/4x3_medium/public/2024-10/web_data-analytics-insights-powered-by-big_Credit_NicoElNino_shutterstock_2303674197_2000x1500.png?itok=U1jdngs_)"> <span class="help-for-admins" style="display: none;" data-information="@see modules/custom/redactived8platform_content_editing_core_cfg/redactived8platform_content_editing_core_cfg.module in redactived8platform_content_editing_core_cfg_get_landing_page_view() for how to change the teaser image style."></span> <a href="/2024/10/02/aircraft-operational-data-principles-agreed" rel="bookmark"> <span class="teaser-media-image-indicator"><span class="icon"></span></span> <div data-teaser_field_dragdrop_mainimg_view_mode_override-set="no" data-teaser_field_dragdrop_mainimg_view_mode_override="" class="field field--name-field-dragdrop-mainimg field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/4x3_medium/public/2024-10/web_data-analytics-insights-powered-by-big_Credit_NicoElNino_shutterstock_2303674197_2000x1500.png?itok=U1jdngs_" width="400" height="300" alt="web data-analytics-insights-powered-by-big data - Credit: NicoElNino shutterstock - 2303674197" loading="lazy" typeof="foaf:Image" class="image-style-_x3-medium" /> </div> </div> </div> </a> </div> <div class="teaser-content teaser__content"> <div class="teaser-main teaser__content-main"> <div class="teaser-main-inner teaser__content-main-inner"> <div class="teaser-header teaser__content-main__header"> <h2 class="teaser-title teaser__content-main__header__title"> <a href="/2024/10/02/aircraft-operational-data-principles-agreed" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-teaser"><span class="kicker">Safety</span> <span class="title-alongside-kicker">Aircraft operational data principles agreed</span></span></span> </a> </h2> </div> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser authors site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_authors 0 or 1"></span> <div class="teaser-authors"> </div> <div class="teaser-date teaser__content-main__header__date"> <span class="help-for-admins" style="display: none;" data-information=" Show/hide dates site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_date_teaser 0 or 1 Change created date format site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_date_created_format 'jS M Y'"></span> <span class="date-created">Wednesday 2nd October 2024</span> </div> </div> <div class="teaser-secondary teaser__content-second"> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA, Airbus, Embraer, and Rolls-Royce have established five key principles for access to, and use of, Aircraft Operational Data (AOD).</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2151" data-article-url="https://airlines.iata.org/2024/10/02/aircraft-operational-data-principles-agreed" data-node-id="2151" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" aria-hidden="true" title="This article contains a podcast"></i> <i class="fa fa-video-camera" aria-hidden="true" title="This article contains a video"></i> </span> </div> </div> <div class="gated-content-label"> Open-access content </div> </div> </div> <div role="article" about="/2024/10/01/iata-sets-out-safety-priorities" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--article-types--events--world-safety-and-operations-conference-wsoc taxonomy--tid--428 taxonomy--categories--topics--safety taxonomy--tid--473 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--teaser has-image has-teaser-image" data-share-steve-url="https://airlines.iata.org/2024/10/01/iata-sets-out-safety-priorities" data-share-steve-id="2149"> <div class="teaser"> <div class="teaser__thumbnail teaser-thumbnail" style="background-image: url(https://airlines.iata.org/sites/default/files/styles/4x3_medium/public/2024-10/web_prohibition-signs-airplane-light-signal-that_Credit_kckate16_shutterstock_2256080945_2000x1500.png?itok=zg3yxUQI)"> <span class="help-for-admins" style="display: none;" data-information="@see modules/custom/redactived8platform_content_editing_core_cfg/redactived8platform_content_editing_core_cfg.module in redactived8platform_content_editing_core_cfg_get_landing_page_view() for how to change the teaser image style."></span> <a href="/2024/10/01/iata-sets-out-safety-priorities" rel="bookmark"> <span class="teaser-media-image-indicator"><span class="icon"></span></span> <div data-teaser_field_dragdrop_mainimg_view_mode_override-set="no" data-teaser_field_dragdrop_mainimg_view_mode_override="" class="field field--name-field-dragdrop-mainimg field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/4x3_medium/public/2024-10/web_prohibition-signs-airplane-light-signal-that_Credit_kckate16_shutterstock_2256080945_2000x1500.png?itok=zg3yxUQI" width="400" height="300" alt="web prohibition-signs-airplane-light-signal-that - Credit: kckate16 shutterstock - 2256080945" loading="lazy" typeof="foaf:Image" class="image-style-_x3-medium" /> </div> </div> </div> </a> </div> <div class="teaser-content teaser__content"> <div class="teaser-main teaser__content-main"> <div class="teaser-main-inner teaser__content-main-inner"> <div class="teaser-header teaser__content-main__header"> <h2 class="teaser-title teaser__content-main__header__title"> <a href="/2024/10/01/iata-sets-out-safety-priorities" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-teaser"><span class="kicker">Safety</span> <span class="title-alongside-kicker">IATA sets out safety priorities</span></span></span> </a> </h2> </div> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser authors site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_authors 0 or 1"></span> <div class="teaser-authors"> </div> <div class="teaser-date teaser__content-main__header__date"> <span class="help-for-admins" style="display: none;" data-information=" Show/hide dates site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_date_teaser 0 or 1 Change created date format site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_date_created_format 'jS M Y'"></span> <span class="date-created">Tuesday 1st October 2024</span> </div> </div> <div class="teaser-secondary teaser__content-second"> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA highlighted three critical priorities for sustained progress in aviation safety at the 2024 IATA World Safety and Operations Conference in Marrakech.</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2149" data-article-url="https://airlines.iata.org/2024/10/01/iata-sets-out-safety-priorities" data-node-id="2149" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" aria-hidden="true" title="This article contains a podcast"></i> <i class="fa fa-video-camera" aria-hidden="true" title="This article contains a video"></i> </span> </div> </div> <div class="gated-content-label"> Open-access content </div> </div> </div> </div> </div> <div class="most-recent-articles-wrapper"> </div> </div> <div class="article-taxonomy-links">    <div class="article-categories"> <span class="article-categories-label">Topics</span> <div class="field field--name-field-dragdrop-categories field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/news" hreflang="en">News</a></div> <div class="field__item"><a href="/categories/world-financial-and-passenger-symposium" hreflang="en">World Financial and Passenger Symposium</a></div> <div class="field__item"><a href="/categories/topics/global-passenger-survey" hreflang="en">Global Passenger Survey</a></div> <div class="field__item"><a href="/categories/topics/passenger-experience" hreflang="en">Passenger Experience</a></div> </div> </div> </div> <div class="field field--name-field-dragdrop-comments-disqus field--type-disqus-comment field--label-hidden field__item"><div id="disqus_thread"><noscript> <p> <a href="http://.disqus.com/">View the discussion thread.</a> </p> </noscript> </div> </div> </div> </article> </div> </div> <div class="links inline social-buttons-links block block-social-simple block-social-simple-block" id="block-socialsimpleblock"> <div class="content"> <div class="social-buttons"><div class="social-buttons-title">Share</div><ul class="links"><li class="whatsapp"><a href="https://api.whatsapp.com/send?text=Hello%2C%20I%20saw%20this%20page%20on%20Airlines%20and%20thought%20you%20might%20find%20it%20interesting%3A%0A%0A%22Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology%22%0Ahttps%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology"><i class="fa fa-whatsapp"></i><span class="visually-hidden">Whatsapp</span></a></li><li class="twitter"><a href="https://twitter.com/intent/tweet/?url=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&text=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Twitter"><i class="fa fa-twitter"></i><span class="visually-hidden">Twitter</span></a></li><li class="facebook"><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Facebook"><i class="fa fa-facebook"></i><span class="visually-hidden">Facebook</span></a></li><li class="linkedin"><a href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&title=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" data-popup-width="600" data-popup-height="300" data-toggle="tooltip" data-placement="top" title="Linked in"><i class="fa fa-linkedin"></i><span class="visually-hidden">Linked in</span></a></li><li class="mail"><a href="mailto:?body=%0APassenger%20survey%20highlights%20need%20for%20convenience%20and%20technology%0Ahttps%3A//airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology&subject=Passenger%20survey%20highlights%20need%20for%20convenience%20and%20technology" title="Mail" data-popup-open="false"><i class="fa fa-envelope"></i><span class="visually-hidden">Mail</span></a></li><li class="print"><a href="" title="Print" data-popup-open="false" onClick="window.print();"><i class="fa fa-print"></i><span class="visually-hidden">Print</span></a></li></ul> </div> </div> </div> </div> </section> </main> </div> </div> <div class="featured-bottom"> <aside class="container clearfix" role="complementary"> <div class="region region-featured-bottom-third"> <div id="block-footeriatalogoandsociallinks" class="block block-block-content block-block-contentaa401323-ab24-47c7-b658-f485c2667a24"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines--footer-iata-logo-and-social-links layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-10"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--heading paragraph--view-mode--default"> <h2> <span class="para-hdg-no-link"> Follow us </span> </h2> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><ul class="social-links no-bullets-or-numbers"> <li> <a class="social-link-facebook nonewwindowicon" href="https://www.facebook.com/iata.org/?locale=en_GB" rel="noopener" target="_blank"><i aria-hidden="true" class="fa fa-facebook"></i></a> </li> <li> <a class="social-link-linkedin nonewwindowicon" href="https://www.linkedin.com/company/international-air-transport-association-iata" rel="noopener" target="_blank"><i aria-hidden="true" class="fa fa-linkedin"></i></a> </li> <li> <a class="social-link-twitter nonewwindowicon" href="https://twitter.com/IATA" rel="noopener" target="_blank"><i aria-hidden="true" class="fa fa-twitter"></i></a> </li> <li> <a class="social-link-newsletter nonewwindowicon" href=" https://www.instagram.com/iata_official/"><i aria-hidden="true" class="fa fa-instagram"></i></a> </li> </ul></div> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"> <img referrerpolicy="no-referrer-when-downgrade" src="https://m-analytics.redactive.co.uk/matomo.php?idsite=5&rec=1" style="border:0" alt="" /> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="block-footercallstoactionnodeinblock" class="footer-cta-block block block-block-content block-block-content27913a79-3bb8-4000-952b-1c4b7f69916e"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines--footer-calls-to-action--three-column layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-6"> <div class="section-paragraphs-wrapper"> <div class="layout layout--threecol-section layout--threecol-section--33-34-33"> <div class="layout__region layout__region--first"> <div class="paragraph paragraph--type--call-to-action-with-heading-img has-image has-link paragraph--view-mode--default" style="grid-template-columns: 33% 67%; "> <div class="paragraph--call-to-action-with-heading-img--image"> <div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/2023-07/web_Polygon-landscape_credit_iStock-1481409437.png?itok=PQCmeEfV" width="1600" height="1060" alt="sustainable shapes_iStock-1481409437" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> <div class="paragraph--call-to-action-with-heading-img--text"> <div class="paragraph--call-to-action-with-heading-img--text--inner"> <h3 class="paragraph--call-to-action-with-heading-img--heading">Fly Net Zero - Decarbonising Aviation</h3> <h4 class="paragraph--call-to-action-with-heading-img--subheading">Iata.org</h4> </div> </div> <a href="https://www.iata.org/flynetzero/"> For more information, please follow this link. </a> </div> </div> <div class="layout__region layout__region--second"> <div class="paragraph paragraph--type--call-to-action-with-heading-img has-image has-link paragraph--view-mode--default" style="grid-template-columns: 33% 67%; "> <div class="paragraph--call-to-action-with-heading-img--image"> <div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/images/news-accessibility-the-myth-of-the-avera--web-illustration-of-airplane-at-airport-.jpg?itok=zUA-W6DP" width="650" height="400" alt="" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> <div class="paragraph--call-to-action-with-heading-img--text"> <div class="paragraph--call-to-action-with-heading-img--text--inner"> <h3 class="paragraph--call-to-action-with-heading-img--heading">Supercharge your career with IATA Training</h3> <h4 class="paragraph--call-to-action-with-heading-img--subheading">Iata.org</h4> </div> </div> <a href="https://www.iata.org/en/training/"> For more information, please follow this link. </a> </div> </div> <div class="layout__region layout__region--third"> <div class="paragraph paragraph--type--call-to-action-with-heading-img has-image has-link paragraph--view-mode--default" style="grid-template-columns: 33% 67%; "> <div class="paragraph--call-to-action-with-heading-img--image"> <div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/2023-05/web_diversity_CREDIT-cienpies_iStock-1162567225.png?itok=8o8zeY3g" width="650" height="400" alt="g" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> <div class="paragraph--call-to-action-with-heading-img--text"> <div class="paragraph--call-to-action-with-heading-img--text--inner"> <h3 class="paragraph--call-to-action-with-heading-img--heading">Events, conferences, & industry meetings</h3> <h4 class="paragraph--call-to-action-with-heading-img--subheading">Iata.org</h4> </div> </div> <a href="https://www.iata.org/en/events/"> For more information, please follow this link. </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </aside> </div> <footer class="site-footer"> <div class="container"> </div> <div class="bottom-footer"> <div class="region region-footer-main container"> <div id="block-footerfourcolumnlinksandcopyright" class="block block-block-content block-block-contentaad1ce80-d070-42fb-ae16-167369b09956"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines-footer-logo layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3671"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p class="text-align-center" style="text-align: center"><a href="/"><img alt="Footer site logo" data-entity-type="file" data-entity-uuid="03ddf4b1-c01d-415f-914b-fd04b5ceb46e" src="/sites/default/files/inline-images/Airlines_Logo_Black_Blue_Dot_HEX_000000_1e32fa-236b79029444df6da51f8e463adb260f-981468%20%281%29.png" style="max-width: 400px; width:100%;" width="800" height="154" loading="lazy" /></a></p> </div> </div> </div> </div> </div> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines--footer-four-column-links layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-13"> <div class="section-paragraphs-wrapper"> <div class="layout layout--threecol-section layout--threecol-section--33-34-33"> <div class="layout__region layout__region--first"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p class="text-align-center"><a href="/">Home</a></p> <p class="text-align-center"><a href="/news">News</a></p> <p class="text-align-center"><a href="/ceo-interviews">CEO interviews</a></p> <p class="text-align-center"><a href="/webinars">Webinars</a></p> </div> </div> </div> <div class="layout__region layout__region--second"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p class="text-align-center">The magazine of:<br /><a href="https://www.iata.org?utm_source=airlines-magazine-footer" target="_blank"><img alt="logo" data-entity-type="file" data-entity-uuid="80110e07-3def-49b0-96fc-c61e54cdd88c" src="/sites/default/files/inline-images/iata_logo_transp-b6633a5891e78b36c566980ef52edb35.png" width="121" height="127" loading="lazy" /></a></p> </div> </div> </div> <div class="layout__region layout__region--third"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p class="text-align-center"><a href="/subscribe">Subscribe</a>, <a href="/contact-us">Contact us</a></p> <p class="text-align-center"><a href="/advertisers">Advertise</a>, <a href="/mediapack">Request a Media Pack</a></p> <p class="text-align-center"><a href="/privacy">Privacy policy</a></p> <p class="text-align-center"><a href="/terms">Terms & conditions</a></p> </div> </div> </div> </div> </div> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines--footer-copyright layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-18"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p class="text-align-center">Designed and produced by <a class="nonewwindowicon" href="https://www.redactive.co.uk?utm_source=airlines.iata.org--2023-website" target="_blank" title="Find out more about our awesome work here" rel="noopener">Redactive Media Group</a> 2025</p></div> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><style> div[id^="adn-"] { display: block; max-width: 728px; height: 90px; margin-left: auto; margin-right: auto; } /* Undo a certain someone's well-intentioned CSS "fix" ;o) */ body .page-wrapper a:not(.btn).category-rss-feed-link, body .page-wrapper a.category-rss-feed-link { color: #1e32fa; } /* And right align the RSS feed link, too. */ .category-rss-feed-link-wrapper { text-align: right; } /* Don't allow images to explode out of their containers - override the 800px max-width. */ body[data-route-name="entity.node.canonical"].base-theme-redactive_droopler_theme .node .paragraph--type--image .field--type-image img, body[data-route-name="entity.node.canonical"] .node .paragraph--type--image .field--type-image img { max-width: 100%; } /* Fix inconsistent megamenu fonts. */ body header #block-topicsmegamenu .layout h2 span, body header #block-topicsmegamenu .layout h2 a, #block-topicsmegamenumobile .layout h2 span, #block-topicsmegamenumobile .layout h2 a { font-family: inherit; text-decoration: underline; } /* Make T happy :) */ body .pagination .page-item a { background-color: unset; } /* Hide dates on Whitepapers - request from RH 20230906 - AH */ article.taxonomy--categories--article-types--white-papers .date-created-updated { display: none; } /* Show teaser text when articles don't have images - AH 20230906 */ .teaser-wrapper:not(.has-image) .teaser .teaser-content .teaser-teaser-text { display: block; } /* Override the profile-provided CTA text sizes and padding. */ .airlines-homepage-ceo-interview .paragraph--type--call-to-action-with-heading-img.paragraph--view-mode--default .paragraph--call-to-action-with-heading-img--text h4.paragraph--call-to-action-with-heading-img--subheading { font-size: 1.5em; } body .paragraph--type--call-to-action-with-heading-img.paragraph--view-mode--default .paragraph--call-to-action-with-heading-img--text h3.paragraph--call-to-action-with-heading-img--heading { font-size: 2rem; } body .paragraph--type--call-to-action-with-heading-img.paragraph--view-mode--default .paragraph--call-to-action-with-heading-img--text h4.paragraph--call-to-action-with-heading-img--subheading { font-size: 2rem; } .featured-bottom .paragraph--type--call-to-action-with-heading-img.paragraph--view-mode--default .paragraph--call-to-action-with-heading-img--text { padding-left: 1.5rem; } .featured-bottom .content a.paragraph--view-mode--default.has-link .paragraph--call-to-action-with-heading-img--text h4, .featured-bottom .content ul.paragraph--view-mode--default.has-link .paragraph--call-to-action-with-heading-img--text h4, .featured-bottom .content .paragraph--type--call-to-action-with-heading-img.paragraph--view-mode--default.has-link .paragraph--call-to-action-with-heading-img--text h4 { font-size: 1em; text-align: left; } /* Show the date separator to separate the X min read from the author. */ body[data-route-name="entity.node.canonical"] .gated-author-date-created-updated-line .date-created-updated-separator { display: inline-block; } </style></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="block-adnuntiusblock-2" class="hide-until-moved ad-spacing block block-adnuntius block-adnuntius-block"> <div class="content"> <div id="adn-000000000024f801" style="display:none"></div> <script type="text/javascript">(function(d, s, e, t) { e = d.createElement(s); e.type = 'text/java' + s; e.async = 'async'; e.src = 'http' + ('https:' === location.protocol ? 's' : '') + '://cdn.adnuntius.com/adn.js'; t = d.getElementsByTagName(s)[0]; t.parentNode.insertBefore(e, t); })(document, 'script');window.adn = window.adn || {}; adn.calls = adn.calls || []; adn.calls.push(function() { adn.request({ adUnits: [ {auId: '000000000024f801', auW: 728, auH: 90, container: 'iframe' } ]}); });</script> </div> </div> <div id="block-adnuntiusblock-3" class="hide-until-moved block block-adnuntius block-adnuntius-block"> <div class="content"> <div id="adn-000000000024f803" style="display:none"></div> <script type="text/javascript">(function(d, s, e, t) { e = d.createElement(s); e.type = 'text/java' + s; e.async = 'async'; e.src = 'http' + ('https:' === location.protocol ? 's' : '') + '://cdn.adnuntius.com/adn.js'; t = d.getElementsByTagName(s)[0]; t.parentNode.insertBefore(e, t); })(document, 'script');window.adn = window.adn || {}; adn.calls = adn.calls || []; adn.calls.push(function() { adn.request({ adUnits: [ {auId: '000000000024f803', auW: 728, auH: 90, container: 'iframe' } ]}); });</script> </div> </div> <div id="block-cheekycssinsert" class="block block-block-content block-block-contentb303ac43-a717-4bcf-b055-11a5ff9a428c"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style type="text/css"> .airlines--footer-iata-logo-and-social-links .social-links a[href^="https://twitter.com"] i:before { content: url('data:image/svg+xml;base64,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'); width: .7em; display: block; } .airlines--footer-iata-logo-and-social-links .social-links a[href^="https://twitter.com"] i:hover:before { content: url('data:image/svg+xml;base64,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'); width: .7em; display: block; } .social-buttons-links .social-buttons ul.links li a i.fa-twitter:before { content: url('data:image/svg+xml;base64,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'); display:block; position: relative; width: 12px; } </style> </div> </div> </div> <div id="block-cookiesui" class="block block-cookies block-cookies-ui-block"> <div class="content"> <div id="cookiesjsr"></div> </div> </div> <div id="block-sociallinkpopup" class="social-pop-up-block block block-block-content block-block-content913801d1-74de-42d3-8d21-dd68eabaa2cd"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines-social-links-pop-up layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3680"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--calls-to-action paragraph--view-mode--default"> <div class="field field--name-field-para-cta-link field--type-link field--label-hidden field__item"><a href="">Close</a></div> </div> <div class="paragraph paragraph--type--heading paragraph--view-mode--default"> <h2> <span class="para-hdg-no-link"> Follow us </span> </h2> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><ul class="social-links no-bullets-or-numbers"><li><a href="https://www.facebook.com/iata.org" target="_blank"><i class="fa fa-facebook"></i></a></li> <li><a href="https://www.linkedin.com/company/international-air-transport-association-iata/" target="_blank"><i class="fa fa-linkedin"></i></a></li> <li><a href="https://twitter.com/IATA" target="_blank"><i class="fa fa-twitter"></i></a></li> <li><a href="https://www.instagram.com/iata_official/" target="_blank"><i class="fa fa-instagram"></i></a></li> </ul></div> </div> <div class="paragraph paragraph--type--image paragraph--view-mode--default image-max-width-not-set "> <div class="image-paragraph-container" style=" "> <div class="field field--name-field-para-img-img field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/2023-05/iata_logo_transp-b6633a5891e78b36c566980ef52edb35.png?itok=KIEnCth-" width="121" height="127" alt="Logo social popup" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="block-topicsmegamenu" class="block block-block-content block-block-content6fa38d07-981a-431b-9976-583db553493d"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3845"> <div class="section-paragraphs-wrapper"> <div class="layout layout--twocol-section layout--twocol-section--67-33"> <div class="layout__region layout__region--first"> </div> <div class="layout__region layout__region--second"> </div> </div> </div> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines-mega-menu layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3689"> <div class="section-paragraphs-wrapper"> <div class="layout layout--threecol-section layout--threecol-section--33-34-33"> <div class="layout__region layout__region--first"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2>Areas of Activity</h2><ul><li><a href="/categories/topics/airline-operations">Airline Operations</a></li><li><a href="/categories/topics/air-traffic-management">Air Traffic Management</a></li><li><a href="/categories/topics/airport-infrastructure">Airport Infrastructure</a></li><li><a href="/categories/topics/cargo">Cargo</a></li><li><a href="/categories/topics/economics">Economics</a></li><li><a href="/categories/topics/ground-operations">Ground Operations</a></li><li><a href="/categories/topics/iata">IATA News</a></li><li><a href="/categories/topics/passenger-experience">Passenger Experience</a></li></ul></div> </div> </div> <div class="layout__region layout__region--second"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2 class="hide-empty-mobile"> </h2> <ul><li><a href="/categories/topics/regulations-law">Regulations & Law</a></li> <li><a href="/categories/topics/retailing-finance">Retailing & Finance</a></li> <li><a href="/categories/topics/safety">Safety</a></li> <li><a href="/categories/topics/security">Security</a></li> <li><a href="/categories/topics/slots">Slots</a></li> <li><a href="/categories/topics/sustainability">Sustainability</a></li> <li><a href="/categories/topics/travel-tourism">Travel & Tourism</a></li> <li><a href="/categories/topics/value-aviation">Value of Aviation</a></li> </ul></div> </div> </div> <div class="layout__region layout__region--third"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2><a href="/categories/regions">Regions</a></h2> <ul><li><a href="/categories/regions/middle-east-africa">Africa & Middle East</a></li> <li><a href="/categories/regions/asia-pacific">Asia Pacific</a></li> <li><a href="/categories/regions/europe">Europe</a></li> <li><a href="/categories/regions/north-asia">North Asia</a></li> <li><a href="/categories/regions/americas">The Americas</a></li> <li><a href="/categories/regions/global">Global</a></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="block-topicsmegamenumobile" class="mega-menu-mobile block block-block-content block-block-contente2fce193-291a-402d-9a5e-0231acaa7e82"> <div class="content"> <div class="field field--name-field-node-in-block-noderef field--type-entity-reference field--label-hidden field__item">  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3845"> <div class="section-paragraphs-wrapper"> <div class="layout layout--twocol-section layout--twocol-section--67-33"> <div class="layout__region layout__region--first"> </div> <div class="layout__region layout__region--second"> </div> </div> </div> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default airlines-mega-menu layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-3689"> <div class="section-paragraphs-wrapper"> <div class="layout layout--threecol-section layout--threecol-section--33-34-33"> <div class="layout__region layout__region--first"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2>Areas of Activity</h2><ul><li><a href="/categories/topics/airline-operations">Airline Operations</a></li><li><a href="/categories/topics/air-traffic-management">Air Traffic Management</a></li><li><a href="/categories/topics/airport-infrastructure">Airport Infrastructure</a></li><li><a href="/categories/topics/cargo">Cargo</a></li><li><a href="/categories/topics/economics">Economics</a></li><li><a href="/categories/topics/ground-operations">Ground Operations</a></li><li><a href="/categories/topics/iata">IATA News</a></li><li><a href="/categories/topics/passenger-experience">Passenger Experience</a></li></ul></div> </div> </div> <div class="layout__region layout__region--second"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2 class="hide-empty-mobile"> </h2> <ul><li><a href="/categories/topics/regulations-law">Regulations & Law</a></li> <li><a href="/categories/topics/retailing-finance">Retailing & Finance</a></li> <li><a href="/categories/topics/safety">Safety</a></li> <li><a href="/categories/topics/security">Security</a></li> <li><a href="/categories/topics/slots">Slots</a></li> <li><a href="/categories/topics/sustainability">Sustainability</a></li> <li><a href="/categories/topics/travel-tourism">Travel & Tourism</a></li> <li><a href="/categories/topics/value-aviation">Value of Aviation</a></li> </ul></div> </div> </div> <div class="layout__region layout__region--third"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><h2><a href="/categories/regions">Regions</a></h2> <ul><li><a href="/categories/regions/middle-east-africa">Africa & Middle East</a></li> <li><a href="/categories/regions/asia-pacific">Asia Pacific</a></li> <li><a href="/categories/regions/europe">Europe</a></li> <li><a href="/categories/regions/north-asia">North Asia</a></li> <li><a href="/categories/regions/americas">The Americas</a></li> <li><a href="/categories/regions/global">Global</a></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </footer> </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/2165","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"cookies_gtag_consent":{"services":{"analytics":"analytics_storage","recaptcha":"functionality_storage","video":"functionality_storage"}},"dataLayer":{"defaultLang":"en","languages":{"en":{"id":"en","name":"English","direction":"ltr","weight":0}}},"cookiesModuleHandler":[],"redactiveCustomisationsJqueryMove":{"block-topicsmegamenumobile":{"redactive_customisations_jquery_move_selector":".mega-menu","redactive_customisations_jquery_move_before_after":"after"},"block-topicsmegamenu":{"redactive_customisations_jquery_move_selector":".header .region-menus-container .region-menus-container-menu","redactive_customisations_jquery_move_before_after":"after"},"block-adnuntiusblock-3":{"redactive_customisations_jquery_move_selector":"[data-route-name=\u0022entity.node.canonical\u0022] .paragraph--type--wysiwyg .field--name-field-para-wysiwyg-content p+p:nth-of-type(8)","redactive_customisations_jquery_move_before_after":"after"},"block-adnuntiusblock-2":{"redactive_customisations_jquery_move_selector":".view-taxonomy-term .view-content .views-row:nth-child(3)","redactive_customisations_jquery_move_before_after":"after"},"block-socialsimpleblock":{"redactive_customisations_jquery_move_selector":".redactive-related-and-most-recent-articles","redactive_customisations_jquery_move_before_after":"before"}},"cookies":{"cookiesjsr":{"config":{"cookie":{"name":"cookiesjsr","expires":31536000000,"domain":"","sameSite":"Lax","secure":false},"library":{"libBasePath":"https:\/\/cdn.jsdelivr.net\/gh\/jfeltkamp\/cookiesjsr@1\/dist","libPath":"https:\/\/cdn.jsdelivr.net\/gh\/jfeltkamp\/cookiesjsr@1\/dist\/cookiesjsr.min.js","scrollLimit":0},"callback":{"method":"post","url":"\/cookies\/consent\/callback.json","headers":[]},"interface":{"openSettingsHash":"#editCookieSettings","showDenyAll":true,"denyAllOnLayerClose":false,"settingsAsLink":false,"availableLangs":["en"],"defaultLang":"en","groupConsent":true,"cookieDocs":false}},"services":{"default":{"id":"default","services":[{"key":"base","type":"default","name":"Required cookies","info":{"value":"\u003Ctable\u003E\r\n\t\u003Cthead\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003ECookie name\u003C\/th\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003EDefault expiration time\u003C\/th\u003E\r\n\t\t\t\u003Cth\u003EDescription\u003C\/th\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/thead\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003ESSESS\u0026lt;ID\u0026gt;\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 month\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EIf you are logged in to this website, a session cookie is required to identify and connect your browser to your user account in the server backend of this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003Ecookiesjsr\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 year\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EWhen you visited this website for the first time, you were asked for your permission to use several services (including those from third parties) that require data to be saved in your browser (cookies, local storage). Your decisions about each service (allow, deny) are stored in this cookie and are reused each time you visit this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n","format":"full_html"},"uri":null,"needConsent":null}],"weight":1},"functional":{"id":"functional","services":[{"key":"functional","type":"functional","name":"Required functional","info":{"value":"\u003Ctable\u003E\r\n\t\u003Cthead\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003ECookie name\u003C\/th\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003EDefault expiration time\u003C\/th\u003E\r\n\t\t\t\u003Cth\u003EDescription\u003C\/th\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/thead\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003ESSESS\u0026lt;ID\u0026gt;\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 month\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EIf you are logged in to this website, a session cookie is required to identify and connect your browser to your user account in the server backend of this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003Ecookiesjsr\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 year\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EWhen you visited this website for the first time, you were asked for your permission to use several services (including those from third parties) that require data to be saved in your browser (cookies, local storage). Your decisions about each service (allow, deny) are stored in this cookie and are reused each time you visit this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n","format":"full_html"},"uri":"","needConsent":false},{"key":"recaptcha","type":"functional","name":"reCAPTCHA","info":{"value":"","format":"full_html"},"uri":"","needConsent":true}],"weight":1},"tracking":{"id":"tracking","services":[{"key":"analytics","type":"tracking","name":"Google Analytics","info":{"value":"","format":"full_html"},"uri":"","needConsent":true}],"weight":10},"video":{"id":"video","services":[{"key":"video","type":"video","name":"Video provided by YouTube, Vimeo","info":{"value":"","format":"full_html"},"uri":"","needConsent":true}],"weight":40}},"translation":{"_core":{"default_config_hash":"GMY8JySP0a_L8Jjz5YZcxZQoRfEjBXqocX7wVW1twgA"},"langcode":"en","bannerText":"We use a selection of our own and third-party cookies on the pages of this website: essential cookies, which are required in order to use the website; functional cookies, which provide better ease of use when using the website; performance cookies, which we use to generate aggregated data on website use and statistics; and marketing cookies, which are used to display relevant content and advertising. If you choose \u0022accept all\u0022, you consent to the use of all cookies. You can accept and reject individual cookie types and revoke your consent for the future at any time under Cookie Settings.","privacyPolicy":"Privacy policy","privacyUri":"https:\/\/redactive.co.uk\/our-privacy-policy\/","imprint":"Imprint","imprintUri":"","cookieDocs":"Cookie documentation","cookieDocsUri":"\/cookies\/documentation","denyAll":"Reject All","alwaysActive":"Always active","settings":"Options","acceptAll":"Accept All","requiredCookies":"Required cookies","cookieSettings":"Privacy Manager","close":"Close","readMore":"Read more","allowed":"allowed","denied":"denied","settingsAllServices":"Settings for all services","saveSettings":"Save My Choices","default_langcode":"en","disclaimerText":"","disclaimerTextPosition":"above","processorDetailsLabel":"","processorLabel":"","processorWebsiteUrlLabel":"","processorPrivacyPolicyUrlLabel":"","processorCookiePolicyUrlLabel":"","processorContactLabel":"","placeholderAcceptAllText":"","allowAll":"Accept all","officialWebsite":"View official website","credit":"","default":{"title":"What are Cookies?","details":"Cookies are small text files that are placed by your browser on your device in order to store certain information. Using the information that is stored and returned, a website can recognise that you have previously accessed and visited it using the browser on your device. We use this information to arrange and display the website in accordance with your preferences. Within this process, only the cookie itself is identified on your device. Personal data is only stored following your express consent or where this is absolutely necessary to enable use the service provided by us and accessed by you."},"functional":{"title":"Functional","details":"Cookies are small text files that are placed by your browser on your device in order to store certain information. Using the information that is stored and returned, a website can recognize that you have previously accessed and visited it using the browser on your end device. We use this information to arrange and display the website optimally in accordance with your preferences. Within this process, only the cookie itself is identified on your device. Personal data is only stored following your express consent or where this is absolutely necessary to enable use the service provided by us and accessed by you."},"tracking":{"title":"Anonymised analytics cookies","details":"We use analytics cookies to track anonymised user behaviour across this website; this helps us to understand how well the content on our site is performing, and to improve the site for your benefit. We don\u0027t use analytics cookies to identify individual users or to target adverts at them."},"video":{"title":"Video","details":"Video sharing services help to add rich media on the site and increase its visibility."}}},"cookiesTexts":{"_core":{"default_config_hash":"GMY8JySP0a_L8Jjz5YZcxZQoRfEjBXqocX7wVW1twgA"},"langcode":"en","bannerText":"We use a selection of our own and third-party cookies on the pages of this website: essential cookies, which are required in order to use the website; functional cookies, which provide better ease of use when using the website; performance cookies, which we use to generate aggregated data on website use and statistics; and marketing cookies, which are used to display relevant content and advertising. If you choose \u0022accept all\u0022, you consent to the use of all cookies. You can accept and reject individual cookie types and revoke your consent for the future at any time under Cookie Settings.","privacyPolicy":"Privacy policy","privacyUri":"https:\/\/redactive.co.uk\/our-privacy-policy\/","imprint":"Imprint","imprintUri":"","cookieDocs":"Cookie documentation","cookieDocsUri":"\/cookies\/documentation","denyAll":"Reject All","alwaysActive":"Always active","settings":"Options","acceptAll":"Accept All","requiredCookies":"Required cookies","cookieSettings":"Privacy Manager","close":"Close","readMore":"Read more","allowed":"allowed","denied":"denied","settingsAllServices":"Settings for all services","saveSettings":"Save My Choices","default_langcode":"en","disclaimerText":"","disclaimerTextPosition":"above","processorDetailsLabel":"","processorLabel":"","processorWebsiteUrlLabel":"","processorPrivacyPolicyUrlLabel":"","processorCookiePolicyUrlLabel":"","processorContactLabel":"","placeholderAcceptAllText":"","allowAll":"Accept all","officialWebsite":"View official website","credit":""},"services":{"analytics":{"uuid":"ccf1fb9f-cedc-4b26-8a8a-83df50c8b418","langcode":"en","status":true,"dependencies":{"module":["cookies_gtag_consent"],"enforced":{"module":["cookies_ga"]}},"third_party_settings":{"cookies_gtag_consent":{"key":"analytics_storage"}},"_core":{"default_config_hash":"-Bou_ciqgKH7rmZELrlJHbQNK9SYDWDzrudbcqpPTw4"},"id":"analytics","label":"Google Analytics","group":"tracking","info":{"value":"","format":"full_html"},"consentRequired":true,"purpose":"","processor":"","processorContact":"","processorUrl":"","processorPrivacyPolicyUrl":"","processorCookiePolicyUrl":"","placeholderMainText":"This content is blocked because Google Analytics cookies have not been accepted.","placeholderAcceptText":"Accept Google Analytics cookies"},"base":{"uuid":"157d1d5c-22e9-47cb-b095-642914ea0464","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"npwNRqIGb8esovXaiMIF4IfANllfn2UlV2a3wWlVm94"},"id":"base","label":"Required cookies","group":"default","info":{"value":"\u003Ctable\u003E\r\n\t\u003Cthead\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003ECookie name\u003C\/th\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003EDefault expiration time\u003C\/th\u003E\r\n\t\t\t\u003Cth\u003EDescription\u003C\/th\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/thead\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003ESSESS\u0026lt;ID\u0026gt;\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 month\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EIf you are logged in to this website, a session cookie is required to identify and connect your browser to your user account in the server backend of this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003Ecookiesjsr\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 year\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EWhen you visited this website for the first time, you were asked for your permission to use several services (including those from third parties) that require data to be saved in your browser (cookies, local storage). Your decisions about each service (allow, deny) are stored in this cookie and are reused each time you visit this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n","format":"full_html"},"consentRequired":null,"purpose":null,"processor":null,"processorContact":null,"processorUrl":null,"processorPrivacyPolicyUrl":null,"processorCookiePolicyUrl":null,"placeholderMainText":null,"placeholderAcceptText":null},"functional":{"uuid":"16afd179-fe77-4a0f-8dd6-2f61ad885e88","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"SQkYKY9U6xYDPAOC32rgkrIzkd688kRsm9g25mWdcvM"},"id":"functional","label":"Required functional","group":"functional","info":{"value":"\u003Ctable\u003E\r\n\t\u003Cthead\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003ECookie name\u003C\/th\u003E\r\n\t\t\t\u003Cth width=\u002215%\u0022\u003EDefault expiration time\u003C\/th\u003E\r\n\t\t\t\u003Cth\u003EDescription\u003C\/th\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/thead\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003ESSESS\u0026lt;ID\u0026gt;\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 month\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EIf you are logged in to this website, a session cookie is required to identify and connect your browser to your user account in the server backend of this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ccode dir=\u0022ltr\u0022 translate=\u0022no\u0022\u003Ecookiesjsr\u003C\/code\u003E\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003E1 year\u003C\/td\u003E\r\n\t\t\t\u003Ctd\u003EWhen you visited this website for the first time, you were asked for your permission to use several services (including those from third parties) that require data to be saved in your browser (cookies, local storage). Your decisions about each service (allow, deny) are stored in this cookie and are reused each time you visit this website.\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n","format":"full_html"},"consentRequired":false,"purpose":"Essential functional cookies to provide general functionality","processor":"","processorContact":"","processorUrl":"","processorPrivacyPolicyUrl":"","processorCookiePolicyUrl":"","placeholderMainText":"This content is blocked because required functional cookies have not been accepted.","placeholderAcceptText":"Only accept required functional cookies."},"recaptcha":{"uuid":"7c4b7443-5d79-4c12-878e-218febfd3a46","langcode":"en","status":true,"dependencies":{"module":["cookies_gtag_consent"],"enforced":{"module":["cookies_recaptcha"]}},"third_party_settings":{"cookies_gtag_consent":{"key":"functionality_storage"}},"_core":{"default_config_hash":"nPaTalRFT-zYQcX6I3G8znKqfpSNGohGuRHyUl7Dobo"},"id":"recaptcha","label":"reCAPTCHA","group":"functional","info":{"value":"","format":"full_html"},"consentRequired":true,"purpose":"","processor":"","processorContact":"","processorUrl":"","processorPrivacyPolicyUrl":"","processorCookiePolicyUrl":"","placeholderMainText":"This content is blocked because reCaptcha cookies have not been accepted.","placeholderAcceptText":"Accept reCaptcha cookies"},"video":{"uuid":"e90292aa-d02b-40e2-a768-465017aee27f","langcode":"en","status":true,"dependencies":{"module":["cookies_gtag_consent"],"enforced":{"module":["cookies_video"]}},"third_party_settings":{"cookies_gtag_consent":{"key":"functionality_storage"}},"_core":{"default_config_hash":"RuyjiNbkKBCg_-05No9b7WiAIGqGO-6BIlSkvPg457A"},"id":"video","label":"Video provided by YouTube, Vimeo","group":"video","info":{"value":"","format":"full_html"},"consentRequired":true,"purpose":"","processor":"","processorContact":"","processorUrl":"","processorPrivacyPolicyUrl":"","processorCookiePolicyUrl":"","placeholderMainText":"This content is blocked because cookies for video provided by Youtube and Vimeo have not been accepted.","placeholderAcceptText":"Accept cookies for video players provided by Youtube and Vimeo."}},"groups":{"default":{"uuid":"470d0383-c487-4186-8f17-ede0e8a8e495","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"6k19uOr255iKEcQWTAebvz-_ikUT3Hw8wzTovCdtvOY"},"id":"default","label":"Default","weight":1,"title":"What are Cookies?","details":"Cookies are small text files that are placed by your browser on your device in order to store certain information. Using the information that is stored and returned, a website can recognise that you have previously accessed and visited it using the browser on your device. We use this information to arrange and display the website in accordance with your preferences. Within this process, only the cookie itself is identified on your device. Personal data is only stored following your express consent or where this is absolutely necessary to enable use the service provided by us and accessed by you."},"functional":{"uuid":"dad54ae3-1b64-4c5f-bb20-630add6acfbe","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"aHm4Q63Ge97tcktTa_qmUqJMir45iyGY2lEvvqPW68g"},"id":"functional","label":"Functional","weight":1,"title":"Functional","details":"Cookies are small text files that are placed by your browser on your device in order to store certain information. Using the information that is stored and returned, a website can recognize that you have previously accessed and visited it using the browser on your end device. We use this information to arrange and display the website optimally in accordance with your preferences. Within this process, only the cookie itself is identified on your device. Personal data is only stored following your express consent or where this is absolutely necessary to enable use the service provided by us and accessed by you."},"marketing":{"uuid":"f473bb15-ee1b-4fb0-934a-ebde50a3d06a","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"JkP6try0AxX_f4RpFEletep5NHSlVB1BbGw0snW4MO8"},"id":"marketing","label":"Marketing","weight":20,"title":"Marketing","details":"Customer communication and marketing tools."},"performance":{"uuid":"d2671337-6654-44bf-a9b5-b975178a9b64","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"oqoqIAxakHfzclQ4-JPHZVyYjThqErHrSwk3dN4gBxM"},"id":"performance","label":"Performance","weight":30,"title":"Performance Cookies","details":"Performance cookies collect aggregated information about how our website is used. The purpose of this is to improve its attractiveness, content and functionality. These cookies help us to determine whether, how often and for how long particular sub-pages of our website are accessed and which content users are particularly interested in. Search terms, country, region and (where applicable) the city from which the website is accessed are also recorded, as is the proportion of mobile devices that are used to access the website. We use this information to compile statistical reports that help us tailor the content of our website to your needs."},"social":{"uuid":"843df405-b163-49e0-9eae-ff7a5a0de1be","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"vog2tbqqQHjVkue0anA0RwlzvOTPNTvP7_JjJxRMVAQ"},"id":"social","label":"Social Plugins","weight":20,"title":"Social Plugins","details":"Comments managers facilitate the filing of comments and fight against spam."},"tracking":{"uuid":"dea2facf-4289-4695-93d6-d54fef254273","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"P2ZA9YAS4_OabAAiqfR53LEeqr0Agt4s55DzvrbjwnM"},"id":"tracking","label":"Anonymised Analytics","weight":10,"title":"Anonymised analytics cookies","details":"We use analytics cookies to track anonymised user behaviour across this website; this helps us to understand how well the content on our site is performing, and to improve the site for your benefit. We don\u0027t use analytics cookies to identify individual users or to target adverts at them."},"video":{"uuid":"39f859f9-0e78-46e1-b940-b82fab532575","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"w1WnCmP2Xfgx24xbx5u9T27XLF_ZFw5R0MlO-eDDPpQ"},"id":"video","label":"Videos","weight":40,"title":"Video","details":"Video sharing services help to add rich media on the site and increase its visibility."}}},"related_most_recent":{"related_articles_utm_source":"related-content","taxonomy_topic_links_utm_source":"topic-links","taxonomy_most_recent_utm_source":"latest-in-category"},"disqusComments":"","disqus":{"domain":"","url":"https:\/\/airlines.iata.org\/2024\/10\/30\/passenger-survey-highlights-need-convenience-and-technology","title":"Passenger survey highlights need for convenience and technology","identifier":"node\/2165"},"user":{"uid":0,"permissionsHash":"771cad6fd707db6e29457496a781199acc629d97dc53a8a211546d4066ecfce0"}}</script> <script src="/sites/default/files/js/js_e4m8fv-L4Xmru64hNonTK1Dc8Ri74TgYB4T17-IVj_0.js"></script> <script src="/profiles/redactived8platformprofile/modules/custom/really_simple_events_logger/js/fp.min.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer onload="initFingerprintJS();"></script> <script src="/sites/default/files/js/js_ZV5JteAQj7e7Ghr96JhDn-8Io8dt_45UF1KpCElmL3s.js"></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactive_customisations/js/redactive-customisations.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactived8platform_content_editing_core_cfg/js/redactived8platform-content-editing-core-cfg.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactived8platform_cookies_consent/js/redactived8platform-cookies-consent.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactived8platform_dragdrop/js/vendor/slick-1.8.1/slick.min.js?v=-1-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/sites/default/files/js/js_5zB3eFYLr89ojmc0OTSeO-fVUkRbE8sHL74GFWpzH3k.js"></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactived8platform_dragdrop/js/redactived8platform-dragdrop.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactived8platform_user/js/redactived8platform-user.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/sites/default/files/js/js_KNaryjbqZBkAsbRToqkrp-ycF60g6KSdeZQqqlcOm4U.js"></script> <script src="/modules/contrib/cookies_module_handler/js/cookies_module_handler.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add"></script> <script src="/profiles/redactived8platformprofile/modules/custom/redactive_customisations/js/redactive-customisations-jquery-move.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add" defer></script> <script src="/modules/contrib/cookies/js/cookiesjsr.conf.js?v=9.5.11-a7f30c162c4ba69e559a6e1fb1ec9aa586105add"></script> <script src="https://cdn.jsdelivr.net/gh/jfeltkamp/cookiesjsr@1/dist/cookiesjsr-preloader.min.js" defer></script> <script src="/sites/default/files/js/js_7LRezji-uiTNTLor09oSR_NgHXKn9Gzar-L0aAw3218.js"></script> </body> </html>

CINXE.COM

Passenger survey highlights need for convenience and technology | Airlines