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<div class="nav-wrapper"> <div class="banner-title" id="logo"> <a href='' class='portal-logo'><span class="portal-img"><i></i> <img src='https://housetech.attachments.freshservice.com/data/helpdesk/attachments/production/11000953009/logo/CHASTech-logo-Full-Color.png?Expires=1743671282&Signature=TWC9AOOWKjP1cigTXjSz23om-0gEJiqMOPqVh7GhFF-hOGGkn-DGa8Alz7ihBvNS92UZcxaHQ6BPTSdRt~9b-eRKLlLGC2xH84KKc-~XUxEvvrNGdl0lYMOIS3oLQkaxKvnp941e54q2Fg~pKdgYf8IpaqLA-KXejKMQKBsN3TocN6j~~Qs54PFdyJETtKhmQPxhXATNwhgLrZR1G2NNUWhyRQtm~MZAwRe2ZrXPCytib-fhYcobR-9HVdfH07p6Ci5bwO2snnmu~vPpYKTiRqmgEvhQygtdW~lJSaD4jD97BSM7ImH4G0gvi-8rTxn1F8iedVnP1bRm7~fFYDsavw__&Key-Pair-Id=APKAIPHBXWY2KT5RCMPQ' alt="Logo" onerror="default_image_error(this)" data-type="logo" /> </span></a> <h1 class="ellipsis heading">support.collegehouses.upenn.edu</h1> </div> <nav class="nav-menu hide-in-mobile" id="header-tabs"> </nav> </div> </div> </header> <div id="sticky_head"> <nav class="page-tabs action-bar" > <a id="menu-icon" class="ficon-reorder-0 show-in-mobile menu-trigger"></a> <a href="/support/home" class="help-center-tab show-in-mobile">Home</a> <div class="action-bar-wrapper"> <div class="nav-link" id="page-tabs"> <!-- Display 'Adv. Services & Support' instead of 'Service Catalog' --> <!-- AS --> <a class="active" href="/support/home"> Home </a> <div></div> </div> <div id="new-ticket-button"> <a href="/support/login" class="portal-signin uppercase">Sign in</a> </div> </div> </nav> </div> <div class="page page-layout" id="new-layout"> <!-- Notification Messages --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <!-- Search and page links for the page --> <section class="help-center rounded-6"> <div class="hc-search"> <div class="hc-search-c"> <form class="hc-search-form" autocomplete="off" action="/support/search" id="hc-search-form"> <div class="hc-search-input"> <i class="ficon-search"></i> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10"> </div> <div class="hc-search-button"> <button class="btn btn-primary" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> <input type="hidden" name="authenticity_token" value="" disabled="true"/> </form> </div> </div> </section> <div class="c-wrapper"> <div class="announcement-container"> <div class="hide-in-mobile"> <span class="icon-announcement pull-left"><img href="https://www.collegehouses.upenn.edu/sites/www.collegehouses.upenn.edu/files/announcement.png" ></span> <h3 class="pull-left">Announcements</h3> <a class="pull-left hide-in-mobile" href = /support/announcements>View all</a> </div> <div class="clearfix"></div> <div class="show-in-mobile an-mob-header"> <h3>Announcements</h3> <div class="icon-announcement"></div> </div> <div class="an-content"> </div> </div> <div class="quick-link"> <div class="quick-link-wrapper"> <ul class="quick-link-lister"> <!-- Switched order of 'Your Tickets' and 'Get Help' --> <!-- AS --> <li id="portal_report_incident"> <a href=/support/tickets/new class="quick-link-widgets"> <span class="circle"> <img id="get-help-icon" src="https://www.collegehouses.upenn.edu/sites/www.collegehouses.upenn.edu/files/get-help.png"> </span> <!-- Replaced { % translate portal.report_incident %} with 'Create a Ticket' --> <!-- AS 7/5/19 --> <!-- Replaced 'Create a Ticket' with 'CHAS Student Support' --> <!-- AS 7/10/19 --> <!-- Replaced 'CHAS Student Support' with 'Submit Support Ticket' --> <!-- AS 7/12/19 --> <!-- Replaced 'Submit Support Ticket' with 'Get Help' --> <!-- AS 7/19/19 --> <h3> Get Help </h3> <h5> Start here to request support for general tech issues </h5> </a> </li> <li id="support_tickets"> <a href=/support/tickets class="quick-link-widgets"> <span class="circle"> <img id="your-tickets-icon" src="https://www.collegehouses.upenn.edu/sites/www.collegehouses.upenn.edu/files/your-tickets.png"> </span> <h3>Your Tickets</h3> <h5> Review all your tickets, responses & activities </h5> <div class="login-popup"> <a href = /support/login>Login</a> to view your requests </div> </a> </li> <!-- Pending Approval quick link was here --> <!-- AS --> <li id="portal_service_catalog"> <a href=/support/catalog/items class="quick-link-widgets"> <span class="circle"> <img id="adv-services-icon" src="https://www.collegehouses.upenn.edu/sites/www.collegehouses.upenn.edu/files/service_catalog.png"> </span> <!-- Replaced { % translate portal.request_service % } with 'CHAS Faculty and Staff' --> <!-- AS 7/10/19 --> <!-- Replaced 'CHAS Faculty and Staff' with 'Service Catalog' --> <!-- AS 7/12/19 --> <!-- Replaced 'Service Catalog' with 'Advanced Services & Support' --> <!-- AS 7/19/19 --> <h3> Advanced Services & Support For Staff</h3> <h5> Request services and advanced support for CHAS websites, applications, tech equipment loan, A/V events, etc.</h5> </a> </li> <!-- Knowledgebase quick link was here --> <!-- AS 7/5/19 --> </ul> </div> </div> <div class="popular-items"> <div class="portal-home-right-section"> <!-- Moved Resident Support Hours up for ease of access to view - AS 12/17/2020 --> <!-- Turned Support Hours off for Winter Break - SG 12/23/2020 --> <!-- <a href="https://support.housetech.upenn.edu/support/solutions/articles/11000035763" target="_blank" class="kb-link">Resident Support Hours</a> --> <div id="hours"> <!-- <h3><strong>Winter Break Closure Information:</strong><br><br> CHAS Technology will be closed during Winter Break from December 25th, 2024 - January 1st, 2025. Regular support hours will resume on January 2nd @ 9:00 AM. <br><br>If your College House is experiencing a widespread network outage or other tech emergency affecting multiple users, please notify your Info Desk. <br><br>For all other issues, please submit a support request and we will assist when we return.</h3> --> <h3><strong>Spring Semester Support Hours</strong><br><br></h3> <table> <tbody> <tr class="legend"> <td style="width: 40%" valign="top"><b>Support for Everyone</b> </td> <td> <span style="font-size: 12pt">Monday – Thursday: 9am – 7pm</span><br> <span style="font-size: 12pt">Friday: 9am – 5pm</span><br> <br>Support via Portal, Chat, In-Person Appointment, Phone (215-898-1111)<br> <br> </td> </tr> <tr class="legend"> <td style="width: 40%" valign="top"><b>Additional Support for Students</b> </td> <td><span style="font-size: 12pt">Sunday – Thursday: 4pm – 10pm </span><br> <br>Support via Portal, Chat, In-Person Appointment<br> <br> </tr> <tr class="legend"> <td style="width: 40%" valid="top"><b>Equipment Loan Program Hours</b> </td> <td> <span style="font-size: 12pt">Sunday – Thursday: 4pm – 10pm </span><br> <span style="font-size: 12pt">Friday: 10am – 4pm </span><br> <br> </td> </tr> <br><b><a href="/support/login">Login</a> to chat with CHAS Technology</b> </td></tr> <tr><td> <br><br> PennKey support can be found at <a href="https://pennkeysupport.upenn.edu">https://pennkeysupport.upenn.edu.</a><br><br> </td></tr> </tbody></table> </div> </div> <div class="portal-home-right-section"> <!--- Set Up and Register Wired Devices --> <!-- AS --> <!-- SG Squeezing in Laptop Loan Announcement 011421 --> <!-- KB Links --> <div class="device-section"> <h3><strong>Self-Service Support Links</strong></h3> <br> <a href="https://support.housetech.upenn.edu/support/solutions/folders/11000086856" target="_blank" style="font-size:16px;">AirPennNet Troubleshooting</a> <a href="https://support.housetech.upenn.edu/support/solutions/folders/11000086821" target="_blank" style="font-size:16px;">Connect Phone/Tablet</a> <a href="https://support.housetech.upenn.edu/support/solutions/folders/11000086821" target="_blank" style="font-size:16px;">Connect Laptop/Desktop</a></h4> <a href="https://www.collegehouses.upenn.edu/device" target="_blank" style="font-size:16px;">Connect Gaming and Streaming Devices</a> <!-- <a href="https://www.collegehouses.upenn.edu/device" target="_blank" style="font-size:16px;">How to find your 16-digit MAC address and register your device.</a> --> <a href="https://support.housetech.upenn.edu/support/solutions/articles/11000077369" target="_blank" style="font-size:16px;"> Setting Up Xfinity Streaming</a> <a href="https://support.housetech.upenn.edu/support/solutions/folders/11000086831" target="_blank" style="font-size:16px;">Printing in the College Houses</a> <a href="https://www.collegehouses.upenn.edu/laptop" target="_blank" style="font-size:16px;">Equipment Loan Program</a> <!-- Following line added by DM 10-3-22 --> <br> <strong><a href="https://support.housetech.upenn.edu/support/solutions" target="_blank" style="font-size:16px;">All CHAS Tech Support Articles</a></strong> </div> <div class="device-section"> <!-- Commented out - AS 3/23/2020 <a href="https://support.housetech.upenn.edu/support/solutions/articles/11000035764" target="_blank" class="kb-link">Resident Laptop Loan Program</a> --> <!-- <a href = "http://www.isc.upenn.edu/how-to/two-step-verification-getting-started" target="_blank" class="kb-link">Getting Started with Two-Step Verification</a> --> <!-- virtual labs per DT set on 1-11-21 by SG --> <a href="https://guides.library.upenn.edu/vlab" target="_blank" style="font-size:16px;">Virtual Computer Labs at Penn</a> <span>Penn Libraries virtual computer lab (vLab) for students.</span> </div> </div> <!-- close portal-home-right-section div -- > <!-- Removed { { portal | filter_for_articles} } --> <!-- AS 7/10/19 --> <!-- Icons in Service Catalog --> <!-- Req. Tech Purchase: Software by DeeAnn Gray from the Noun Project --> <!-- User Account: Add User by Kirby Wu from the Noun Project --> <!-- A/V Support: karaoke by Mark Medina + event by Galaxicon from the Noun Project --> <!-- Borrow Req.: borrow by priyanka + Laptop by Rainbow Designs + Tablet by Ivan Luiz from the Noun Project --> <!-- Gen.Training Req.: training by Musmellow from the Noun Project --> <!-- House Website Req.: website by David from the Noun Project --> <!-- Web App Req.: application by Arfan Khan Kamol from the Noun Project --> <!-- AS --> </div> <footer id="new-footer" class="footer"> <div class="clearfix"> <div class="copyright"> <a href="https://support.freshservice.com/support/solutions/articles/238944-freshservice-cookies" target="_blank" class="cookie-link" title="Why we love Cookies" rel="nofollow"> Cookie policy </a></div> </div> <script> //FreshChat get user information to display within FC portal - AS 3/13/2020 window.onload = function() { window.fcWidget.user.setProperties({ firstName: "", lastName: "", email: "", Location: "" }); } //Fix landing link for 'Get Help' Service Request - AS 8/2019 window.addEventListener("load",function() { var createTicket = document.querySelectorAll('a[href="/support/catalog/items/57"]'); if(createTicket.length == 1){ createTicket[0].href="https://support.housetech.upenn.edu/support/tickets/new"; } },false); window.fcWidget.on("widget:opened", function(resp) { console.log('Widget Opened'); var targetPlace = document.getElementsByName("fc_widget"); console.log(targetPlace[0].contentWindow); console.log(targetPlace); }); </script> <script src="https://wchat.freshchat.com/js/widget.js" async></script> <script> function toggleChat(){ //var chatIframe = document.getElementsByClassName("fc-widget-normal"); //var innerDoc = chatIframe.contentDocument || chatIframe.contentWindow.document; //console.log(chatIframe[0]); } // checks for regular business hours 9am-5pm Mon-Fri function isWorkingHour() { var date = new Date(); //return true; return date.getDay() <= 5 && (date.getHours() >= 9 && date.getHours() < 17); } // checks for student hours Sun-Thurs, 4pm-10pm function isResidentHour() { var date = new Date(); //return true; return date.getDay() <= 4 && (date.getHours() >= 16 && date.getHours() < 22); } function adHocEnableChat() { // Return true to keep chat on normal schedule // Return false to force override shut off of the chat return true; } // checks for holidays based on a manually defined list from Penn HR function isHoliday() { // Last updated for FY25 & FY26 holidays on 06/17/2024 by DM // This includes non-weekend days let datesList = ['2024-07-04T00:00:00', // FY25 Independence Day '2024-09-02T00:00:00', // FY25 Labor Day '2024-11-28T00:00:00', // FY25 Thanksgiving 1 '2024-11-29T00:00:00', // FY25 Thanksgiving 2 '2024-12-25T00:00:00', // FY25 Christmas 1 '2024-12-26T00:00:00', // FY25 Christmas 2 '2024-12-27T00:00:00', // FY25 Christmas 3 '2024-12-30T00:00:00', // FY25 Christmas 4 '2024-12-31T00:00:00', // FY25 Christmas 5 '2025-01-01T00:00:00', // FY25 New Years Day '2025-01-06T00:00:00', // FY25 Snow Day '2025-01-19T00:00:00', // Ad hoc snow day '2025-01-20T00:00:00', // FY25 MLK Day '2025-02-14T00:00:00', // Eagles Championship Parade '2025-05-26T00:00:00', // FY25 Memorial Day '2025-06-19T00:00:00', // FY25 Juneteenth '2025-07-04T00:00:00', // FY26 Independence Day '2025-09-01T00:00:00', // FY26 Labor Day '2025-11-27T00:00:00', // FY26 Thanksgiving 1 '2025-11-28T00:00:00', // FY26 Thanksgiving 2 '2025-12-25T00:00:00', // FY26 Christmas 1 '2025-12-26T00:00:00', // FY26 Christmas 2 '2025-12-29T00:00:00', // FY26 Christmas 3 '2025-12-30T00:00:00', // FY26 Christmas 4 '2025-12-31T00:00:00', // FY26 Christmas 5 '2026-01-01T00:00:00', // FY26 New Years Day '2026-01-29T00:00:00', // FY26 MLK Day '2026-05-25T00:00:00', // FY26 Memorial Day '2026-06-19T00:00:00', // FY26 Juneteenth ]; let today = new Date(); today = new Date(today.setHours(0,0,0,0)); for(i in datesList) { // This compares today's date with the ith element in the datesList array if (today.getTime() === (new Date(datesList[i])).getTime()) { return true; } } return false; } function initFreshChat() { window.fcWidget.init({ token: "9f54643f-358e-4cc8-beb6-96a560b97e97", host: "https://wchat.freshchat.com", config: { content: { header: { backgroundColor: '#004784' } } } }); } function initFreshChatNotLoggedIn() { window.fcWidget.init({ token: "9f54643f-358e-4cc8-beb6-96a560b97e97", host: "https://wchat.freshchat.com", config: { content:{ headers: { chat: 'Please log in above to chat with us', } } } }); } function initialize(i,t){ var e; i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e)) } function initializeNotLoggedIn(i,t){ var e; i.getElementById(t)?initFreshChatNotLoggedIn():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.freshchat.com/js/widget.js",e.onload=initFreshChatNotLoggedIn,i.head.appendChild(e)) } function initiateCall(){ if(false){ //based on either staff or student account logged in will show/hide the chat widget based on time of day and day of week var userLocation = ''; if(userLocation.includes("Residential")){ if (!isHoliday() && (isWorkingHour() || isResidentHour()) && adHocEnableChat()) { initialize(document,"freshchat-js-sdk"); } } else if (!userLocation.includes("Residential") ) { if (!isHoliday() && isWorkingHour() && adHocEnableChat()) { initialize(document,"freshchat-js-sdk"); } } } } window.addEventListener?window.addEventListener("load",initiateCall,!1):window.attachEvent("load",initiateCall,!1); </script> </footer> <div class="copyright" style="text-align: right; margin-top: -40px;"> <a href="https://www.collegehouses.upenn.edu" title="Office of College Houses &amp; Academic Services">Office of College Houses &amp; Academic Services</a><br> <a href="https://www.upenn.edu" title="University of Pennsylvania">University of Pennsylvania</a><br><br> <a href="https://accessibility.web-resources.upenn.edu/get-help">Report Accessibility Issues and Get Help</a> </div> </div> </div> </div> <!-- Shared logic between agent-requester portals --> <script src="https://assets8.freshservice.com/assets/cdn/existing_agent_requester_common-1df8f5054a33aea4585474f156686158448122a423bd167ef935e1ac09f8a584.js"></script> <script src="https://assets2.freshservice.com/assets/cdn/agent_requester_common-239a162b45402a6714e42f2e78360890fec14c078644e10b646de518187f1bda.js"></script> <!-- Including default portal based script at the bottom --> <script src="https://assets9.freshservice.com/assets/cdn/portal_bottom-8f670d7556914ae2af3f5293fe490dbce51964f2f4ffacd883abd4ea54ce20fe.js"></script> <script src="https://assets3.freshservice.com/assets/cdn/portal_time-4b5f040a3e0cb4a0820f8954652daffe8264f2cddb14c3f13646743c8193737b.js"></script> <script src="https://assets4.freshservice.com/assets/cdn/portal_timeinput-1bb57033a225fdd92da4dcc1343ced1c84d7ce737dd0cc94e7de8a1cd03c75b0.js"></script> <script src="https://assets4.freshservice.com/assets/cdn/lang/en-b45b5f600bccb28f7e8272ca6350c63eba508b1a6f80490f4d6f497931e849a8.js"></script> <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); 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