Culture and IT modernization -- FCW

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class="title">Culture and IT modernization</h3> <ul id="ph_pcontent2_0_ByAuthor" class="byline"> <li class="author">By Lakshmi Ashok</li><li class="date">Sep 18, 2020</li> </ul> <div class="remove imageCap"> <img height="368" alt="gears (adike/Shutterstock.com)" width="760" src="/web/20201021160741im_/https://fcw.com/-/media/GIG/EDIT_SHARED/Modernization/gears.png"> </div> <p>The COVID-19 pandemic has highlighted the many significant technological challenges our government faces, renewing calls to rapidly enhance IT modernization programs. Investments in these programs are critical for both our near-term crisis and our long-term prospects. In many cases, they are long overdue.</p> <p>But as government agencies look to accelerate their IT modernization efforts – and contractors look to support those projects – it's important to remember that people are the critical element determining whether technology upgrades succeed. Attempting to modernize without a comprehensive approach that accounts for an agency's culture, engages its workforce and addresses critical business practices can actually create new or additional challenges that limit effectiveness and negatively affect mission outcomes.</p> <p>This process begins with an understanding of how to acquire technology. Government procurement rules and regulations largely pre-date the new technologies developed over the past decade. This puts acquisition officials in a tough spot as they look to deliver innovation to their agencies. After all, no one wants to be the next poster child for wasteful spending or procurement violations.</p> <p>Risk aversion in the acquisition community is holding back government innovation. It's essential that we change that culture, and provide the acquisition community with the tools, processes and incentives to meet the challenges of today and the future. </p> <p>While the administration has taken several positive steps in addressing these challenges, including making frictionless acquisition a <a href="https://web.archive.org/web/20201021160741/https://www.performance.gov/CAP/frictionless-acquisition/">Cross-Agency Priority Goal</a>, much more still must be done. We need a heightened focus on outcome-based procurements and a shift in mindset from labor-based to outcome-based acquisitions.</p> <p>The contracting community also has an important role to play in helping to streamline these processes. Complaining about burdensome or outdated regulations will not suffice. We have a responsibility to provide clear, transparent practices that empower acquisition officials to understand exactly what they're purchasing. That means developing easily understood tracking mechanisms that define the value of enhanced technology for agencies and taxpayers, as well as training in alternate contracting mechanisms that they can use.</p> <p>Acquisition is only one part of this effort. Without buy-in from program management or the rank-and-file workforce, no new technology – no matter how exciting or innovative – can be fully effective in serving the mission. Building that trust requires a robust framework of operations and a thoughtful approach to organizational change management.</p> <p>The best managers in government will always put success of the mission above everything else. But as with the acquisition community, this well-intentioned commitment can often lead to an over-reliance on the familiar and risk-aversion that actually hold an agency back. </p> <p>Industry must demonstrate that our innovations can safely and securely manage critical data – especially classified information – to assure that we are never putting national missions at risk. Government managers should also expect that any IT vendor has a proven understanding of unique agency missions built into their solutions. Because agencies operate in a different environment than commercial companies -- with different rules, practices, goals, security and compliance need, and expectations -- simply taking an off-the-shelf commercial product and pushing it into a government system is a recipe for failure.</p> <p>Of course, the most important element in the success of any IT modernization effort is the workforce that uses the technology on a daily basis. If employees do not feel comfortable operating in a new system or a new environment -- or worse, if they actively oppose it -- we will never see the full benefits of modernization.</p> <p>Supporting the workforce begins with an understanding that new IT systems are not designed to replace employees, but to help them do their jobs better by reducing repetitive tasks and preventing frustrating system outages. We have to communicate clearly and be transparent to employees about the impact of these changes, and the extensive positive outcomes in support of their ability to meet the mission. Workers must also be empowered with the skills they need to maximize any new technology. That means having a plan to engage and train employees for the tools they've been given. </p> <p>We're at a critical moment in our country, and the need to upgrade our government IT is clear. We should absolutely take this opportunity to address gaps where they exist and invest in our future. By keeping in mind the important cultural components of this change, and the responsibilities both government and industry have in shaping this effort, we can maximize our impact and ensure what we all value most: success on our national missions. </p>   <div class="aboutAuthor"> <p id="ph_pcontent2_0_AuthorInfo_AboutAuthor" class="author">About the Author</p> <p> <strong></strong> Lakshmi Ashok is vice president of Digital Transformation at Science Applications International Corp. 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isus="False">Bahrain</option> <option value="BGD" isgdpr="False" isus="False">Bangladesh</option> <option value="BRB" isgdpr="False" isus="False">Barbados</option> <option value="BLR" isgdpr="False" isus="False">Belarus</option> <option value="BEL" isgdpr="True" isus="False">Belgium</option> <option value="BLZ" isgdpr="False" isus="False">Belize</option> <option value="BEN" isgdpr="False" isus="False">Benin</option> <option value="BMU" isgdpr="False" isus="False">Bermuda</option> <option value="BTN" isgdpr="False" isus="False">Bhutan</option> <option value="BOL" isgdpr="False" isus="False">Bolivia, Plurinational State of</option> <option value="BES" isgdpr="False" isus="False">Bonaire, Sint Eustatius and Saba</option> <option value="BIH" isgdpr="False" isus="False">Bosnia and Herzegovina</option> <option value="BWA" isgdpr="False" isus="False">Botswana</option> <option value="BVT" isgdpr="False" isus="False">Bouvet Island</option> <option value="BRA" isgdpr="False" isus="False">Brazil</option> <option value="IOT" isgdpr="False" isus="False">British Indian Ocean Territory</option> <option value="BRN" isgdpr="False" isus="False">Brunei Darussalam</option> <option value="BGR" isgdpr="True" isus="False">Bulgaria</option> <option value="BFA" isgdpr="False" isus="False">Burkina Faso</option> <option value="BDI" isgdpr="False" isus="False">Burundi</option> <option value="KHM" isgdpr="False" isus="False">Cambodia</option> <option value="CMR" isgdpr="False" isus="False">Cameroon</option> <option value="CAN" isgdpr="False" isus="False">Canada</option> <option value="CPV" isgdpr="False" isus="False">Cape Verde (Cabo Verde)</option> <option value="CYM" isgdpr="False" isus="False">Cayman Islands</option> <option value="CUW" isgdpr="False" isus="False">Curaçao</option> <option value="CAF" isgdpr="False" isus="False">Central African Republic</option> <option value="TCD" isgdpr="False" isus="False">Chad</option> <option value="CHL" isgdpr="False" isus="False">Chile</option> <option value="CHN" isgdpr="False" isus="False">China</option> <option value="CXR" isgdpr="False" isus="False">Christmas Island</option> <option value="CCK" isgdpr="False" isus="False">Cocos (Keeling) Islands</option> <option value="COL" isgdpr="False" isus="False">Colombia</option> <option value="COM" isgdpr="False" isus="False">Comoros</option> <option value="COG" isgdpr="False" isus="False">Congo</option> <option value="COD" isgdpr="False" isus="False">Congo, the Democratic Republic of the</option> <option value="COK" isgdpr="False" isus="False">Cook Islands</option> <option value="CRI" isgdpr="False" isus="False">Costa Rica</option> <option value="CIV" isgdpr="False" isus="False">Côte d'Ivoire</option> <option value="HRV" isgdpr="True" isus="False">Croatia</option> <option value="CUB" isgdpr="False" isus="False">Cuba</option> <option value="CYP" isgdpr="True" isus="False">Cyprus</option> <option value="CZE" isgdpr="True" isus="False">Czech Republic</option> <option value="DNK" isgdpr="True" isus="False">Denmark</option> <option value="DJI" isgdpr="False" isus="False">Djibouti</option> <option value="DMA" isgdpr="False" isus="False">Dominica</option> <option value="DOM" isgdpr="False" isus="False">Dominican Republic</option> <option value="ECU" isgdpr="False" isus="False">Ecuador</option> <option value="EGY" isgdpr="False" isus="False">Egypt</option> <option value="SLV" isgdpr="False" isus="False">El Salvador</option> <option value="GNQ" isgdpr="False" isus="False">Equatorial Guinea</option> <option value="ERI" isgdpr="False" isus="False">Eritrea</option> <option value="EST" isgdpr="True" isus="False">Estonia</option> <option value="ETH" isgdpr="False" isus="False">Ethiopia</option> <option value="FLK" isgdpr="False" isus="False">Falkland Islands (Malvinas)</option> <option value="FRO" isgdpr="False" isus="False">Faroe Islands</option> <option value="FJI" isgdpr="False" isus="False">Fiji</option> <option value="FIN" isgdpr="True" isus="False">Finland</option> <option value="FRA" isgdpr="True" isus="False">France</option> <option value="GUF" isgdpr="False" isus="False">French Guiana</option> <option value="PYF" isgdpr="False" isus="False">French Polynesia</option> <option value="ATF" isgdpr="False" isus="False">French Southern Territories</option> <option value="GAB" isgdpr="False" isus="False">Gabon</option> <option value="GMB" isgdpr="False" isus="False">Gambia</option> <option value="GEO" isgdpr="False" isus="False">Georgia</option> <option value="DEU" isgdpr="True" isus="False">Germany</option> <option value="GHA" isgdpr="False" isus="False">Ghana</option> <option value="GIB" isgdpr="False" isus="False">Gibraltar</option> <option value="GRC" isgdpr="True" isus="False">Greece</option> <option value="GRL" isgdpr="False" isus="False">Greenland</option> <option value="GRD" isgdpr="False" isus="False">Grenada</option> <option value="GLP" isgdpr="False" isus="False">Guadeloupe</option> <option value="GUM" isgdpr="False" isus="False">Guam</option> <option value="GTM" isgdpr="False" isus="False">Guatemala</option> <option value="GGY" isgdpr="False" isus="False">Guernsey</option> <option value="GIN" isgdpr="False" isus="False">Guinea</option> <option value="GNB" isgdpr="False" isus="False">Guinea-Bissau</option> <option value="GUY" isgdpr="False" isus="False">Guyana</option> <option value="HTI" isgdpr="False" isus="False">Haiti</option> <option value="HMD" isgdpr="False" isus="False">Heard Island and McDonald Islands</option> <option value="VAT" isgdpr="False" isus="False">Holy See (Vatican City State)</option> <option value="HND" isgdpr="False" isus="False">Honduras</option> <option value="HKG" isgdpr="False" isus="False">Hong Kong</option> <option value="HUN" isgdpr="True" isus="False">Hungary</option> <option value="ISL" isgdpr="True" isus="False">Iceland</option> <option value="IND" isgdpr="False" isus="False">India</option> <option value="IDN" isgdpr="False" isus="False">Indonesia</option> <option value="IRN" isgdpr="False" isus="False">Iran, Islamic Republic of</option> <option value="IRQ" isgdpr="False" isus="False">Iraq</option> <option value="IRL" isgdpr="True" isus="False">Ireland</option> <option value="IMN" isgdpr="True" isus="False">Isle of Man</option> <option value="ISR" isgdpr="False" isus="False">Israel</option> <option value="ITA" isgdpr="True" isus="False">Italy</option> <option value="JAM" isgdpr="False" isus="False">Jamaica</option> <option value="JPN" isgdpr="False" isus="False">Japan</option> <option value="JEY" isgdpr="False" isus="False">Jersey</option> <option value="JOR" isgdpr="False" isus="False">Jordan</option> <option value="KAZ" isgdpr="False" isus="False">Kazakhstan</option> <option value="KEN" isgdpr="False" isus="False">Kenya</option> <option value="KIR" isgdpr="False" isus="False">Kiribati</option> <option value="PRK" isgdpr="False" isus="False">Korea, Democratic People's Republic of</option> <option value="KOR" isgdpr="False" isus="False">Korea, Republic of</option> <option value="KWT" isgdpr="False" isus="False">Kuwait</option> <option value="KGZ" isgdpr="False" isus="False">Kyrgyzstan</option> <option value="LAO" isgdpr="False" isus="False">Lao People's Democratic Republic</option> <option value="LVA" isgdpr="True" isus="False">Latvia</option> <option value="LBN" isgdpr="False" isus="False">Lebanon</option> <option value="LSO" isgdpr="False" isus="False">Lesotho</option> <option value="LBR" isgdpr="False" isus="False">Liberia</option> <option value="LBY" isgdpr="False" isus="False">Libya</option> <option value="LIE" isgdpr="True" isus="False">Liechtenstein</option> <option value="LTU" isgdpr="True" isus="False">Lithuania</option> <option value="LUX" isgdpr="True" isus="False">Luxembourg</option> <option value="MAC" isgdpr="False" isus="False">Macao</option> <option value="MKD" isgdpr="False" isus="False">Macedonia, the former Yugoslav Republic of</option> <option value="MDG" isgdpr="False" isus="False">Madagascar</option> <option value="MWI" isgdpr="False" isus="False">Malawi</option> <option value="MYS" isgdpr="False" isus="False">Malaysia</option> <option value="MDV" isgdpr="False" isus="False">Maldives</option> <option value="MLI" isgdpr="False" isus="False">Mali</option> <option value="MLT" isgdpr="True" isus="False">Malta</option> <option value="MHL" isgdpr="False" isus="False">Marshall Islands</option> <option value="MTQ" isgdpr="False" isus="False">Martinique</option> <option value="MRT" isgdpr="False" isus="False">Mauritania</option> <option value="MUS" isgdpr="False" isus="False">Mauritius</option> <option value="MYT" isgdpr="False" isus="False">Mayotte</option> <option value="MEX" isgdpr="False" isus="False">Mexico</option> <option value="FSM" isgdpr="False" isus="False">Micronesia, Federated States of</option> <option value="MDA" isgdpr="False" isus="False">Moldova, Republic of</option> <option value="MCO" isgdpr="False" isus="False">Monaco</option> <option value="MNG" isgdpr="False" isus="False">Mongolia</option> <option value="MNE" isgdpr="False" isus="False">Montenegro</option> <option value="MSR" isgdpr="False" isus="False">Montserrat</option> <option value="MAR" isgdpr="False" isus="False">Morocco</option> <option value="MOZ" isgdpr="False" isus="False">Mozambique</option> <option value="MMR" isgdpr="False" isus="False">Myanmar</option> <option value="NAM" isgdpr="False" isus="False">Namibia</option> <option value="NRU" isgdpr="False" isus="False">Nauru</option> <option value="NPL" isgdpr="False" isus="False">Nepal</option> <option value="NLD" isgdpr="True" isus="False">Netherlands</option> <option value="NCL" isgdpr="False" isus="False">New Caledonia</option> <option value="NZL" isgdpr="False" isus="False">New Zealand</option> <option value="NIC" isgdpr="False" isus="False">Nicaragua</option> <option value="NER" isgdpr="False" isus="False">Niger</option> <option value="NGA" isgdpr="False" isus="False">Nigeria</option> <option value="NIU" isgdpr="False" isus="False">Niue</option> <option value="NFK" isgdpr="False" isus="False">Norfolk Island</option> <option value="MNP" isgdpr="False" isus="False">Northern Mariana Islands</option> <option value="NOR" isgdpr="True" isus="False">Norway</option> <option value="PAK" isgdpr="False" isus="False">Pakistan</option> <option value="OMN" isgdpr="False" isus="False">Oman</option> <option value="PLW" isgdpr="False" isus="False">Palau</option> <option value="PSE" isgdpr="False" isus="False">Palestinian Territory, Occupied</option> <option value="PAN" isgdpr="False" isus="False">Panama</option> <option value="PRY" isgdpr="False" isus="False">Paraguay</option> <option value="PNG" isgdpr="False" isus="False">Papua New Guinea</option> <option value="PER" isgdpr="False" isus="False">Peru</option> <option value="PHL" isgdpr="False" isus="False">Philippines</option> <option value="PCN" isgdpr="False" isus="False">Pitcairn</option> <option value="POL" isgdpr="True" isus="False">Poland</option> <option value="PRT" isgdpr="True" isus="False">Portugal</option> <option value="PRI" isgdpr="False" isus="False">Puerto Rico</option> <option value="QAT" isgdpr="False" isus="False">Qatar</option> <option value="REU" isgdpr="False" isus="False">Réunion</option> <option value="ROU" isgdpr="True" isus="False">Romania</option> <option value="RUS" isgdpr="False" isus="False">Russian Federation</option> <option value="RWA" isgdpr="False" isus="False">Rwanda</option> <option value="BLM" isgdpr="False" isus="False">Saint Barthélemy</option> <option value="SHN" isgdpr="False" isus="False">Saint Helena, Ascension and Tristan da Cunha</option> <option value="KNA" isgdpr="False" isus="False">Saint Kitts and Nevis</option> <option value="LCA" isgdpr="False" isus="False">Saint Lucia</option> <option value="MAF" isgdpr="False" isus="False">Saint Martin (French part)</option> <option value="SPM" isgdpr="False" isus="False">Saint Pierre and Miquelon</option> <option value="VCT" isgdpr="False" isus="False">Saint Vincent and the Grenadines</option> <option value="WSM" isgdpr="False" isus="False">Samoa</option> <option value="SMR" isgdpr="False" isus="False">San Marino</option> <option value="STP" isgdpr="False" isus="False">Sao Tome and Principe</option> <option value="SAU" isgdpr="False" isus="False">Saudi Arabia</option> <option value="SEN" isgdpr="False" isus="False">Senegal</option> <option value="SRB" isgdpr="False" isus="False">Serbia</option> <option value="SYC" isgdpr="False" isus="False">Seychelles</option> <option value="SLE" isgdpr="False" isus="False">Sierra Leone</option> <option value="SGP" isgdpr="False" isus="False">Singapore</option> <option value="SXM" isgdpr="False" isus="False">Sint Maarten (Dutch part)</option> <option value="SVK" isgdpr="True" isus="False">Slovakia</option> <option value="SVN" isgdpr="True" isus="False">Slovenia</option> <option value="SLB" isgdpr="False" isus="False">Solomon Islands</option> <option value="SOM" isgdpr="False" isus="False">Somalia</option> <option value="ZAF" isgdpr="False" isus="False">South Africa</option> <option value="SGS" isgdpr="False" isus="False">South Georgia and the South Sandwich Islands</option> <option value="SSD" isgdpr="False" isus="False">South Sudan</option> <option value="ESP" isgdpr="False" isus="False">Spain</option> <option value="LKA" isgdpr="False" isus="False">Sri Lanka</option> <option value="SDN" isgdpr="False" isus="False">Sudan</option> <option value="SUR" isgdpr="False" isus="False">Suriname</option> <option value="SJM" isgdpr="False" isus="False">Svalbard and Jan Mayen</option> <option value="SWZ" isgdpr="False" isus="False">Eswatini (Swaziland)</option> <option value="SWE" isgdpr="False" isus="False">Sweden</option> <option value="CHE" isgdpr="False" isus="False">Switzerland</option> <option value="SYR" isgdpr="False" isus="False">Syrian Arab Republic</option> <option value="TWN" isgdpr="False" isus="False">Taiwan, Province of China</option> <option value="TJK" isgdpr="False" isus="False">Tajikistan</option> <option value="TZA" isgdpr="False" isus="False">Tanzania, United Republic of</option> <option value="THA" isgdpr="False" isus="False">Thailand</option> <option value="TLS" isgdpr="False" isus="False">Timor-Leste</option> <option value="TGO" isgdpr="False" isus="False">Togo</option> <option value="TKL" isgdpr="False" isus="False">Tokelau</option> <option value="TON" isgdpr="False" isus="False">Tonga</option> <option value="TTO" isgdpr="False" isus="False">Trinidad and Tobago</option> <option value="TUN" isgdpr="False" isus="False">Tunisia</option> <option value="TUR" isgdpr="False" isus="False">Turkey</option> <option value="TKM" isgdpr="False" isus="False">Turkmenistan</option> <option value="TCA" isgdpr="False" isus="False">Turks and Caicos Islands</option> <option value="TUV" isgdpr="False" isus="False">Tuvalu</option> <option value="UGA" isgdpr="False" isus="False">Uganda</option> <option value="UKR" isgdpr="False" isus="False">Ukraine</option> <option value="ARE" isgdpr="False" isus="False">United Arab Emirates</option> <option value="GBR" isgdpr="True" isus="False">United Kingdom</option> <option value="UMI" isgdpr="False" isus="False">United States Minor Outlying Islands</option> <option value="URY" isgdpr="False" isus="False">Uruguay</option> <option value="UZB" isgdpr="False" isus="False">Uzbekistan</option> <option value="VUT" isgdpr="False" isus="False">Vanuatu</option> <option value="VNM" isgdpr="False" isus="False">Viet Nam</option> <option value="VEN" isgdpr="False" isus="False">Venezuela, Bolivarian Republic of</option> <option value="VGB" isgdpr="False" isus="False">Virgin Islands, British</option> <option value="VIR" isgdpr="False" isus="False">Virgin Islands, U.S.</option> <option value="WLF" isgdpr="False" isus="False">Wallis and Futuna</option> <option value="ESH" isgdpr="False" isus="False">Western Sahara</option> <option value="YEM" isgdpr="False" isus="False">Yemen</option> <option value="ZMB" isgdpr="False" isus="False">Zambia</option> <option value="ZWE" isgdpr="False" isus="False">Zimbabwe</option> </select><span id="ph_scontent1_5_lblSelect_primary_job_function03" class="omedaDynamicFormLabel" for="ddlSelect_primary_job_function03">Select primary job function*</span><select name="ph_scontent1_5$ddlSelect_primary_job_function03" id="ph_scontent1_5_ddlSelect_primary_job_function03" class="omedaDynamicFormDropDown" placeholder="Select primary job function*" lcsquestionid=""> <option value=""></option> <option value="36994">Elected Official/Legislative Staff</option> <option value="36998">C-Level Management/Command</option> <option value="36995">Executive/Senior IT Management</option> <option value="36999">Other IT</option> <option value="36996">Executive/Senior Management</option> <option value="37000">Program Management</option> <option value="36997">Project Management</option> <option value="37001">Procurement / Purchasing</option> <option value="37002">General Operations</option> <option value="37003">Other</option> </select><span id="ph_scontent1_5_lblSelect_agency_branch_business_type04" class="omedaDynamicFormLabel" for="ddlSelect_agency_branch_business_type04">Select agency/branch/business type*</span><select name="ph_scontent1_5$ddlSelect_agency_branch_business_type04" id="ph_scontent1_5_ddlSelect_agency_branch_business_type04" class="omedaDynamicFormDropDown" placeholder="Select agency/branch/business type*" lcsquestionid=""> <option value=""></option> <option value="36969">OSD/Joint Staffs</option> <option value="36975">Air Force</option> <option value="36970">Army</option> <option value="36976">Navy</option> <option value="36971">Marine Corps</option> <option value="36972">Defense Agencies</option> <option value="36973">Other DOD</option> <option value="36977">Intelligence Agencies (NSA. 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