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}} @media (min-width: 768px) { #carousel-backgroundimage-1614-1012 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/e/7/csm_Fraude-vol_66f051fbae.jpg'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-1012 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/e/7/csm_Fraude-vol_2a2767f5a7.jpg'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-1012 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/e/7/csm_Fraude-vol_a8598fd418.jpg'); }} </style></div></div><div class="carousel-content"><a href="/achats-internet/fraudes/usurpation-didentite-du-cec.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">Alerte arnaque !</h2><h2 class="carousel-subheader none">Le réseau des CEC victime d’une usurpation d’identité</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div><div class="item carousel-item carousel-item-type carousel-item-type-text_and_image" data-itemno="1" style="background-color: #ffffff;"><div class="carousel-backgroundimage-container"><div id="carousel-backgroundimage-1614-784" class="carousel-backgroundimage"><style>#carousel-backgroundimage-1614-784 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/0/d/csm_Slider_Podcast-Consoledise_596b68f7b9.png'); } @media (min-width: 576px) { #carousel-backgroundimage-1614-784 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/0/d/csm_Slider_Podcast-Consoledise_179cc29d2c.png'); }} @media (min-width: 768px) { #carousel-backgroundimage-1614-784 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/0/d/csm_Slider_Podcast-Consoledise_f1116c1730.png'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-784 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/0/d/csm_Slider_Podcast-Consoledise_741f7348ad.png'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-784 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/0/d/csm_Slider_Podcast-Consoledise_bca6703cdb.png'); }} </style></div></div><div class="carousel-content"><a href="/publications-videos/podcasts/conso-le-dise.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">_</h2><h2 class="carousel-subheader none">Le podcast qui parle de vos droits en Europe</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div><div class="item carousel-item carousel-item-type carousel-item-type-text_and_image" data-itemno="2" style="background-color: #ffffff;"><div class="carousel-backgroundimage-container"><div id="carousel-backgroundimage-1614-508" class="carousel-backgroundimage"><style>#carousel-backgroundimage-1614-508 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/8/4/csm_pneus-neige_7c0f6111c1.jpg'); } @media (min-width: 576px) { #carousel-backgroundimage-1614-508 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/8/4/csm_pneus-neige_b105bf7fad.jpg'); }} @media (min-width: 768px) { #carousel-backgroundimage-1614-508 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/8/4/csm_pneus-neige_a44844556b.jpg'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-508 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/8/4/csm_pneus-neige_9765b3333a.jpg'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-508 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/8/4/csm_pneus-neige_96d91f144e.jpg'); }} </style></div></div><div class="carousel-content"><a href="/tourisme-transports/vehicule/pneus-neige.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #ffffff;"><h2 class="carousel-header h2">Pneus hiver</h2><h2 class="carousel-subheader none">Obligatoires partout en Europe ?</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div><div class="item carousel-item carousel-item-type carousel-item-type-text_and_image" data-itemno="3" style="background-color: #333333;"><div class="carousel-backgroundimage-container"><div id="carousel-backgroundimage-1614-953" class="carousel-backgroundimage"><style>#carousel-backgroundimage-1614-953 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/3/3/csm_Avion_01086d77d5.jpg'); } @media (min-width: 576px) { #carousel-backgroundimage-1614-953 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/3/3/csm_Avion_de94e0287a.jpg'); }} @media (min-width: 768px) { #carousel-backgroundimage-1614-953 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/3/3/csm_Avion_8d76dcbd9e.jpg'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-953 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/3/3/csm_Avion_7f4f10053f.jpg'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-953 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/3/3/csm_Avion_a82205dfbc.jpg'); }} </style></div></div><div class="carousel-content"><a href="/tourisme-transports/voyage-en-avion/passagers-aeriens-vos-droits.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">Voyage en avion en Europe</h2><h2 class="carousel-subheader none">Vos droits en cas de vol retardé ou annulé</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div><div class="item carousel-item carousel-item-type carousel-item-type-text_and_image" data-itemno="4" style="background-color: #ffffff;"><div class="carousel-backgroundimage-container"><div id="carousel-backgroundimage-1614-706" class="carousel-backgroundimage"><style>#carousel-backgroundimage-1614-706 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/f/5/csm_train_13714b0035.jpg'); } @media (min-width: 576px) { #carousel-backgroundimage-1614-706 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/f/5/csm_train_ce2eee87cf.jpg'); }} @media (min-width: 768px) { #carousel-backgroundimage-1614-706 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/f/5/csm_train_e09cd5fe0e.jpg'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-706 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/f/5/csm_train_8f4f78aef3.jpg'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-706 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/f/5/csm_train_6d0d0e7a4c.jpg'); }} </style></div></div><div class="carousel-content"><a href="/tourisme-transports/voyager-en-train.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">Voyage en train en Europe</h2><h2 class="carousel-subheader none">Vos nouveaux droits</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div><div class="item carousel-item carousel-item-type carousel-item-type-text_and_image" data-itemno="5" style="background-color: #004b91;"><div class="carousel-backgroundimage-container"><div id="carousel-backgroundimage-1614-705" class="carousel-backgroundimage"><style>#carousel-backgroundimage-1614-705 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/9/5/csm_Karolina-Romain_9f1ac0b9ad.jpg'); } @media (min-width: 576px) { #carousel-backgroundimage-1614-705 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/9/5/csm_Karolina-Romain_115a2dfc3c.jpg'); }} @media (min-width: 768px) { #carousel-backgroundimage-1614-705 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/9/5/csm_Karolina-Romain_a559962dde.jpg'); }} @media (min-width: 992px) { #carousel-backgroundimage-1614-705 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/9/5/csm_Karolina-Romain_b89e63f418.jpg'); }} @media (min-width: 1200px) { #carousel-backgroundimage-1614-705 { background-image: url('https://www.europe-consommateurs.eu/fileadmin/_processed_/9/5/csm_Karolina-Romain_74bdad3a5d.jpg'); }} </style></div></div><div class="carousel-content"><a href="/une-question-une-reclamation.html" draggable="false"><div class="valign"><div class="carousel-text vcontainer" style="color: #FFFFFF;"><h2 class="carousel-header h2">Une réclamation en Europe ?</h2><h2 class="carousel-subheader none">Nous sommes votre interlocuteur</h2></div><div class="carousel-image vcontainer"></div></div></a></div></div></div><ol class="carousel-indicators"><li data-target="#carousel-1614" data-slide-to="0" class="active"><span> Alerte arnaque ! </span></li><li data-target="#carousel-1614" data-slide-to="1" class=""><span> _ </span></li><li data-target="#carousel-1614" data-slide-to="2" class=""><span> Pneus hiver </span></li><li data-target="#carousel-1614" data-slide-to="3" class=""><span> Voyage en avion en Europe </span></li><li data-target="#carousel-1614" data-slide-to="4" class=""><span> Voyage en train en Europe </span></li><li data-target="#carousel-1614" data-slide-to="5" class=""><span> Une réclamation en Europe ? </span></li></ol><a data-slide="prev" role="button" class="left carousel-control carousel-control-prev" href="#carousel-1614"><span class="carousel-control-icon carousel-control-prev-icon"></span><span class="sr-only">Précédent</span></a><a data-slide="next" role="button" class="right carousel-control carousel-control-next" href="#carousel-1614"><span class="carousel-control-icon carousel-control-next-icon"></span><span class="sr-only">Suivant</span></a></div></div></div></div><div id="c11526" class="frame frame-default frame-type-html frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><iframe data-w-token="246909f4a0052d325f66" data-w-type="pop-in" frameborder="0" scrolling="yes" marginheight="0" marginwidth="0" src="https://go.cec-zev.eu/wgt/uq25/2y6/form?c=208bdcc3" width="100%" style="height: 0;"></iframe><iframe data-w-token="246909f4a0052d325f66" data-w-type="trigger" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="https://go.cec-zev.eu/wgt/uq25/2y6/trigger?c=95572bec" width="100%" style="height: 0;"></iframe><script src="https://app.mailjet.com/pas-nc-pop-in-v1.js"></script></div></div></div><div id="c7110" class="frame frame-default frame-type-menu_card_list frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="card-menu card-menu card-menu-align-left card-menu-columns-3"><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/achats-internet/test-adn-sur-internet.html" title="Test ADN sur Internet" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_2325a5da20.jpeg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_f15e2b5444.jpeg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_5ad4b0010b.jpeg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_0a3dc2e490.jpeg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_2ce06e6032.jpeg"><img loading="lazy" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/2/e/csm_AdobeStock_487868420_2325a5da20.jpeg" width="352" height="198" alt=""/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/achats-internet/test-adn-sur-internet.html" title="Test ADN sur Internet" data-toggle="tooltip"> Test ADN sur Internet </a></h3><p class="card-text">Vous avez commandé voire offert un test ADN à un proche pour découvrir ses origines ethniques. Comment ces tests ADN sont-ils encadrés en Europe ? </p></div><div class="card-footer"><a href="/achats-internet/test-adn-sur-internet.html" class="card-link" title="Test ADN sur Internet" data-toggle="tooltip"> Plus d'infos ici </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/achats-internet/envoi-et-livraison-de-colis-en-europe.html" title="Envoi et livraison de colis en Europe" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/5/e/csm_shutterstock_1366367039_49bf2f1484.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Achats/shutterstock_1366367039.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Achats/shutterstock_1366367039.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Achats/shutterstock_1366367039.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Achats/shutterstock_1366367039.jpg"><img loading="lazy" title="package-delivery" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/5/e/csm_shutterstock_1366367039_49bf2f1484.jpg" width="352" height="198" alt=""/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/achats-internet/envoi-et-livraison-de-colis-en-europe.html" title="Envoi et livraison de colis en Europe" data-toggle="tooltip"> Envoi et livraison de colis en Europe </a></h3><p class="card-text">Vous voulez envoyer un colis dans un autre pays européen ? Vous deviez recevoir un colis d'un vendeur européen mais il n'est jamais arrivé ?</p></div><div class="card-footer"><a href="/achats-internet/envoi-et-livraison-de-colis-en-europe.html" class="card-link" title="Envoi et livraison de colis en Europe" data-toggle="tooltip"> Plus d'infos ici </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/presse/communiques-de-presse/livraison-pour-la-saint-valentin.html" title="Livraison pour la Saint-Valentin" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_3dc564eb9e.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_1b232a8411.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_cb8f106c44.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_edfdd3cc72.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_2939c790aa.jpg"><img loading="lazy" alt="Bouquet de fleurs colorées" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/9/d/csm_Fleurs-color%C3%A9es-flowers_3dc564eb9e.jpg" width="352" height="198"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/presse/communiques-de-presse/livraison-pour-la-saint-valentin.html" title="Livraison pour la Saint-Valentin" data-toggle="tooltip"> Livraison pour la Saint-Valentin </a></h3><p class="card-text">Quoi de mieux que des fleurs pour déclarer sa flamme à la Saint-Valentin ? Le CEC France répond aux questions les plus fréquentes sur la livraison à domicile.</p></div><div class="card-footer"><a href="/presse/communiques-de-presse/livraison-pour-la-saint-valentin.html" class="card-link" title="Livraison pour la Saint-Valentin" data-toggle="tooltip"> Plus d'infos ici </a></div></div></div></div></div></div></div><div id="page-content" class="bp-page-content main-section"><div class="section section-default"><div class="container"><div class="section-row"><main class="section-column maincontent-wrap" role="main"><div id="c4977" class="frame frame-default frame-type-textpic frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="textpic textpic-below"><div class="textpic-item textpic-gallery"><div class="gallery-row"><div class="gallery-item gallery-item-size-4"><figure class="image"><a href="/nous-connaitre.html" title="7 juristes"><picture><source data-variant="default" data-maxwidth="192" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png"><source data-variant="large" data-maxwidth="158" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png"><img loading="lazy" title="7 juristes" alt="7 juristes" src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_equipe_BLEU.png" width="112" height="112"/></picture></a><figcaption class="caption">7 juristes</figcaption></figure></div><div class="gallery-item gallery-item-size-4"><figure class="image"><a href="/nous-connaitre.html" title="Un réseau ECC-Net"><picture><source data-variant="default" data-maxwidth="192" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png"><source data-variant="large" data-maxwidth="158" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png"><img loading="lazy" title="Un réseau ECC-Net" alt="Un réseau ECC-Net" src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_eccnet_BLEU.png" width="112" height="114"/></picture></a><figcaption class="caption">Un réseau ECC-Net</figcaption></figure></div><div class="gallery-item gallery-item-size-4"><figure class="image"><a href="/nous-connaitre.html" title="Un centre binational"><picture><source data-variant="default" data-maxwidth="192" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="large" data-maxwidth="158" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png"><img loading="lazy" title="Un centre binational" alt="Un centre binational" src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/Slider-Accueil/Vektor-Smartobjekt_centre_BLEU.png" width="112" height="112"/></picture></a><figcaption class="caption">Un centre 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