Activate your Tensor license

<!doctype html> <html lang="nl"> <head> <meta charset="UTF-8"> <style id="alloy-prehiding"></style> <title>Activate your Tensor license</title> <script> (function () { function getCookieValue(name) { var regex = new RegExp('(^| )' + name + '=([^;]+)'); var match = document.cookie.match(regex); if (match) { return decodeURIComponent(match[2]); } } /** * Checking whether marketing cookies consent is given. * * @return {Boolean} */ function checkConsent() { // get consent by cookie consent groups const cookie = getCookieValue("OptanonConsent"); const cookieVals = cookie ? cookie.split("&") : []; let consentGroups = ""; for (let cv of cookieVals) { if (cv.indexOf("groups") === 0) { consentGroups = cv.substring("groups=".length); } } const consent = {}; // 1:1,2:0,3:1,4:0 for consent category and true/false if (consentGroups && consentGroups.indexOf(",") > 0) { var groups = consentGroups.split(","); for (let group of groups) { let groupValues = group.split(":"); consent[groupValues[0]] = groupValues[1]; } } const consentValue = consent && consent[4] ? consent[4] : "0"; return consentValue === '1'; } // in case marketing cookie consent is given, hide the content until adobe launch script is loaded and // decides about the redirects/etc. As fallback content will be shown in 3 seconds if (checkConsent()) { const hideContent = document.getElementById('alloy-prehiding'); if (hideContent && document.location.href.indexOf('adobe_authoring_enabled') === -1) { hideContent.innerText = '.utils-page-fullheight { opacity: 0 !important; }'; setTimeout(function () { if (hideContent.parentNode) { hideContent.parentNode.removeChild(hideContent); } }, 3000); } } })(); </script> <script type="text/javascript" src="https://assets.adobedtm.com/439d99b3b8f0/eec744300fc5/launch-7638b87287c1.min.js" async></script> <meta name="title" content="Activate your Tensor license"> <meta name="description" content="The TeamViewerTensor license is ideal for teams providing remote access and support on a larger scale. In this article, we explain how to activate the TeamViewer Tensor license. This article applies to all customers who purchased a TeamViewer Tensor license. 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data-cmp-data-layer="{"onpagenavigation-4b20111fc6-item-5900b52231":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-08-06T10:54:06Z","dc:title":"Integrations","xdm:linkURL":"/nl/global/support/knowledge-base/teamviewer-tensor/integrations/"}}"><span class="cmp-navigation__item-label cmp-navigation__item-label--level0 js-navfoldout-trigger">Integrations</span> <ul class="js-navfoldout cmp-navigation__item-list"> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-4b20111fc6-item-41fc6fa66a":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-10-24T13:37:34Z","dc:title":"Microsoft Entra ID Integration - SCIM Configuration","xdm:linkURL":"/nl/global/support/knowledge-base/teamviewer-tensor/integrations/microsoft-entra-id-integration-scim-configuration/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " 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href="/nl/global/support/knowledge-base/teamviewer-tensor/integrations/okta-integration-scim-configuration/" data-cmp-clickable>Okta Integration - SCIM Configuration <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> </ul></li> </ul> </nav> </div> </div> </div> <div class="utils-unset-gridGutter cmp-container-onpagelist aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--1"> <div id="container-3accf025ca" class="cmp-container cmp-container--fullwidth"> <div class="cmp-onpagelist cmp-navigation--onpagelist utils-gridGutter"> <nav id="onpagelist-593cfc87f2" class="cmp-navigation" itemscope itemtype="http://schema.org/SiteNavigationElement" data-cmp-data-layer="{"onpagelist-593cfc87f2":{"@type":"teamviewer/components/tenants/website/onpagelist"}}"> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-0 cmp-navigation__item--active" data-cmp-data-layer="{"onpagelist-593cfc87f2-item-27568dd80b":{"@type":"teamviewer/components/tenants/website/onpagelist/item","repo:modifyDate":"2024-10-24T13:37:33Z","dc:title":"Activate your Tensor license","xdm:linkURL":"/nl/global/support/knowledge-base/teamviewer-tensor/get-started/activate-your-tensor-license/"}}"> <h2 class="cmp-navigation__item-header">Activate your Tensor license</h2> <p class="cmp-navigation__item-release-date">Last Modified: 9 okt. 2024</p></li> </ul> </nav> </div> </div> </div> <main class="utils-unset-gridGutter aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--1"> <div id="container-ad0780e70b" class="cmp-container"> <div class="aem-Grid aem-Grid--8 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-9f3205089c":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>The TeamViewerTensor license is ideal for teams providing remote access and support on a larger scale. In this article, we explain how to activate the TeamViewer Tensor license.</p>\n<div class=\"blockquote\">\n <div class=\"blockquote-content\">\n <p class=\"blockquote-line\"><em>This article applies to all customers who purchased a TeamViewer Tensor license.</em></p>\n </div>\n</div>"}}" id="text-9f3205089c" class="cmp-text"> <p>The TeamViewerTensor license is ideal for teams providing remote access and support on a larger scale. In this article, we explain how to activate the TeamViewer Tensor license.</p> <div class="blockquote"> <div class="blockquote-content"> <p class="blockquote-line"><em>This article applies to all customers who purchased a TeamViewer Tensor license.</em></p> </div> </div> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-9dcfac25d5":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-10-09T09:12:38Z","xdm:text":"<h3>How to activate your TeamViewer Tensor license</h3>\r\n<p>To activate your TeamViewer Tensor license, please follow the instructions in the video below:</p>\r\n"}}" id="text-9dcfac25d5" class="cmp-text"> <h3>How to activate your TeamViewer Tensor license</h3> <p>To activate your TeamViewer Tensor license, please follow the instructions in the video below:</p> </div> </div> <div class="cmp-video utils-gridGutter utils-half-spacing-bottom aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"video-995227d0e9":{"@type":"teamviewer/components/tenants/website/video","repo:modifyDate":"2024-10-09T09:12:38Z"}}" id="video-995227d0e9" class="cmp-embed"> <div data-component-module="video"> <div class="cmp-video__video-wrapper" data-video-container="true" data-youtube-id="DcEYmm3e5uY" data-vidyard-id="4ZKGdFQNe85mP2BeG4cARd"></div> <div class="cmp-video__overlay" data-trigger-overlay="vidyardyoutube-995227d0e9-overlay"> <div class="cmp-video__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/Activate%20your%20Tensor%20license-1?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/thumbnails-tensor/Activate your Tensor license.png" data-title="Activate your Tensor license" id="image-995227d0e9" data-cmp-data-layer="{"image-995227d0e9":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-10-09T09:12:38Z","image":{"repo:id":"edbdbd12-fb86-4fe9-9b75-91b928ac6dc2","repo:modifyDate":"2024-02-16T16:10:44Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/thumbnails-tensor/Activate your Tensor license.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/Activate%20your%20Tensor%20license-1?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Activate your Tensor license"> </noscript> </div> </div><button class="cmp-video__play-button" aria-label="Video afspelen"> <svg class="cmp-video__play-icon" viewbox="0 0 5.12 5.12" xmlns="http://www.w3.org/2000/svg"> <polygon points="2.56 0.32 0.2 4.64 4.92 4.64 2.56 0.32"></polygon> </svg></button> </div> </div> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-eb48a3c66a":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-10-09T09:12:38Z","xdm:text":"<p>Alternatively, you can also follow our step-by-step guide here:</p>\r\n<h4>Step 1</h4>\r\n<p>Open the License Activation email that was sent to the email account used to purchase the license. Click&nbsp;<b>Activate</b>.</p>\r\n"}}" id="text-eb48a3c66a" class="cmp-text"> <p>Alternatively, you can also follow our step-by-step guide here:</p> <h4>Step 1</h4> <p>Open the License Activation email that was sent to the email account used to purchase the license. Click <b>Activate</b>.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-8 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/1YURF6B28WWN-image-1?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/1YURF6B28WWN-image.png" data-title="image.png" id="image-7b1d4ec5b9" data-cmp-data-layer="{"image-7b1d4ec5b9":{"@type":"core/wcm/components/image/v2/image","image":{"repo:id":"bda2b891-196a-4997-bd0e-f644e26df7a6","repo:modifyDate":"2024-02-06T08:31:05Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-tensor/en/1YURF6B28WWN-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/1YURF6B28WWN-image-1?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-e0122a307e":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-10-09T09:12:38Z","xdm:text":"<p><b>Note:&nbsp;</b>If you have purchased more than one product, each license must be individually activated.</p>\r\n<h4>Step 2 -&nbsp;Follow A or B</h4>\r\n<p><b>A: If you already have a TeamViewer account</b></p>\r\n<p>Sign in with your existing TeamViewer account, click&nbsp;<b>Activate,</b>&nbsp;and go to Step 3.</p>\r\n"}}" id="text-e0122a307e" class="cmp-text"> <p><b>Note: </b>If you have purchased more than one product, each license must be individually activated.</p> <h4>Step 2 - Follow A or B</h4> <p><b>A: If you already have a TeamViewer account</b></p> <p>Sign in with your existing TeamViewer account, click <b>Activate,</b> and go to Step 3.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-10 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/ZVDRIDRSBEJS-image-2?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/ZVDRIDRSBEJS-image.png" data-title="image.png" id="image-d5ff4dd777" data-cmp-data-layer="{"image-d5ff4dd777":{"@type":"core/wcm/components/image/v2/image","image":{"repo:id":"529f48c1-5ee5-4399-9c5d-aea119642ffa","repo:modifyDate":"2024-02-06T08:31:06Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-tensor/en/ZVDRIDRSBEJS-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/ZVDRIDRSBEJS-image-2?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-72109e2440":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-10-09T09:12:38Z","xdm:text":"<p><b>B: If you do not have a TeamViewer account</b></p>\r\n<p>1. Click&nbsp;<b>Create an account</b>.</p>\r\n<p>2. Enter your name and email address, and click&nbsp;<b>Continue</b>.</p>\r\n<p>3. Create a password, read and accept the EULA, mark the captcha box, and click&nbsp;<b>Create my account</b>.</p>\r\n"}}" id="text-72109e2440" class="cmp-text"> <p><b>B: If you do not have a TeamViewer account</b></p> <p>1. Click <b>Create an account</b>.</p> <p>2. Enter your name and email address, and click <b>Continue</b>.</p> <p>3. Create a password, read and accept the EULA, mark the captcha box, and click <b>Create my account</b>.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-10 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/6HARL6GHIUXY-image-2?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/6HARL6GHIUXY-image.png" data-title="image.png" id="image-6db9e8b49d" data-cmp-data-layer="{"image-6db9e8b49d":{"@type":"core/wcm/components/image/v2/image","image":{"repo:id":"084885c8-2df1-472f-9b62-54108a04ce75","repo:modifyDate":"2024-02-06T08:31:06Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-tensor/en/6HARL6GHIUXY-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/6HARL6GHIUXY-image-2?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-fb5c8497b9":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>4. You'll be informed that an email has been sent to your inbox for account verification. Click the&nbsp;<strong>Verify account</strong>&nbsp;button in the email to verify your account and complete your license activation.</p>"}}" id="text-fb5c8497b9" class="cmp-text"> <p>4. You'll be informed that an email has been sent to your inbox for account verification. Click the <strong>Verify account</strong> button in the email to verify your account and complete your license activation.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-8 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/1N40WJ22A1PZ-image-2?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/1N40WJ22A1PZ-image.png" data-title="image.png" id="image-bdc2a9911b" data-cmp-data-layer="{"image-bdc2a9911b":{"@type":"core/wcm/components/image/v2/image","image":{"repo:id":"2e597338-a7b1-4855-9abe-0d184b073dbb","repo:modifyDate":"2024-02-06T08:31:07Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-tensor/en/1N40WJ22A1PZ-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/1N40WJ22A1PZ-image-2?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-ff8a0e8355":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-10-09T09:12:38Z","xdm:text":"<p>5. Now this is done, go back to the activation process page, tick&nbsp;<b>I have verified my account</b>&nbsp;and click&nbsp;<b>Sign in</b>. Enter the password you just created and click&nbsp;<b>Sign in</b>.</p>\r\n<h4>Step 3</h4>\r\n<p>An activation page will appear requesting you to confirm the activation on the account displayed. Click&nbsp;<b>Activate</b>.</p>\r\n"}}" id="text-ff8a0e8355" class="cmp-text"> <p>5. Now this is done, go back to the activation process page, tick <b>I have verified my account</b> and click <b>Sign in</b>. Enter the password you just created and click <b>Sign in</b>.</p> <h4>Step 3</h4> <p>An activation page will appear requesting you to confirm the activation on the account displayed. 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