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It looks like portions of our site are being blocked! Check your browser settings or contact your network administrator.</span> <div id="header"><div class="wrap"> <header class="lf-header clearfix"> <div class="lf-logo"> <a href="../../../index.html"><img src="../../s2.wp.com/wp-content/themes/vip/consumerist2/images/logo-small.jpg" /></a> </div> <h1 class="lf-title"><a href="index.html">warranties</a></h1> </div> </header> </div></div><div id="wrap"><div id="fb-root"></div> <div id="notification-area" class="black hidden"> <div class="notification-modal"></div> <div class="wrap"> <header class="entry-header"> <div class="tag-wrap"> <a class="remove-notice" href="index.html#" id="remove-notice" rel="10293012" data-nonce="af137a6805">×</a> </div> </header> <h3 class="notice-title">Welcome to the Consumerist Archives</h3> <p>Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" rel="noopener">CR.org</a> for ratings, reviews, and consumer news.</p> <p class="full-width"><a class="notice-cr-logo" href="https://www.consumerreports.org" target="_blank" rel="noopener"><img src="https://cdn.consumerreports.org/etc/designs/cr/images/common/footer-logo.svg" alt="Consumer Reports" /></a></p> <div class="clear"></div> </div>  </div>  <div id="inner"><div class="wrap"><div id="content-sidebar-wrap"><div id="content" class="hfeed"> <div class="cs-archive-top"> <h2 class="cs-archive-title">warranties</h2> </div> <div class="post-10292258 post type-post status-publish format-image has-post-thumbnail hentry category-crime-fraud category-financial-products category-government-policy category-legal-lawsuits category-original category-retail-services tag-get-em-on-the-hook tag-bait-and-switch tag-lawsuits tag-curacao tag-california tag-warranties post_format-post-format-image entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../get-em-on-the-hook/index.html" class="post-tag" rel="tag"> get 'em on the hook </a> </div> <div class="clear"></div> </header>  <a href="../../2017/10/20/california-accuses-retailer-of-using-bait-and-switch-tactics-to-lure-in-customers/index.html" title="California Accuses Retailer Of Using Bait-And-Switch Tactics To Lure In Customers"><img src="../../consumermediallc.files.wordpress.com/2017/10/curacao_store_front.png?w=300&h=225&crop=1" alt="California Accuses Retailer Of Using Bait-And-Switch Tactics To Lure In Customers" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/10/20/california-accuses-retailer-of-using-bait-and-switch-tactics-to-lure-in-customers/index.html" title="California Accuses Retailer Of Using Bait-And-Switch Tactics To Lure In Customers" rel="bookmark">California Accuses Retailer Of Using Bait-And-Switch Tactics To Lure In Customers</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 10.20.17</div><div class="entry-content"><p>A Los Angeles-area chain of retail stores is accused by the state of repeatedly misleading customers into thinking they were going to get a good price on merchandise only to be told after they get into the store that the only way to get that advertised price is if they spend more money. <a href="../../2017/10/20/california-accuses-retailer-of-using-bait-and-switch-tactics-to-lure-in-customers/index.html#more-10292258" class="more-link">[More]</a></p> </div></div><div class="post-10236458 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-whose-lifetime tag-warranties tag-superior-engineered-products tag-windows tag-mergers-and-acquisitions tag-lifetime-warranty tag-lifetime-warranties entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../whose-lifetime/index.html" class="post-tag" rel="tag"> whose lifetime? </a> </div> <div class="clear"></div> </header>  <a href="../../2016/04/01/company-sells-25k-worth-of-windows-with-lifetime-warranty-disappears/index.html" title="Company Sells $25K Worth Of Windows With Lifetime Warranty, Disappears"><img src="../../consumermediallc.files.wordpress.com/2016/04/windowview.jpg?w=300&h=225&crop=1" alt="CBS Sacramento" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2016/04/01/company-sells-25k-worth-of-windows-with-lifetime-warranty-disappears/index.html" title="Company Sells $25K Worth Of Windows With Lifetime Warranty, Disappears" rel="bookmark">Company Sells $25K Worth Of Windows With Lifetime Warranty, Disappears</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 4.1.16</div><div class="entry-content"><p>The trouble with “lifetime” warranties is that they often leave out an important detail: <em>whose</em> lifetime? That’s what a homeowner in California wonders now that her windows are bending away from them frame and generally failing at being windows. Now she can’t find the company that installed $25,000 worth of windows in her home only 9 years ago, or the company that actually manufactured the windows. <a href="../../2016/04/01/company-sells-25k-worth-of-windows-with-lifetime-warranty-disappears/index.html#more-10236458" class="more-link">[More]</a></p> </div></div><div class="post-10219932 post type-post status-publish format-standard has-post-thumbnail hentry category-financial-products category-telecom-technology category-uncategorized tag-thanks-for-nothing tag-sony tag-ps4 tag-credit-cards tag-warranties tag-extended-coverage-plan entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../thanks-for-nothing/index.html" class="post-tag" rel="tag"> thanks for nothing </a> </div> <div class="clear"></div> </header>  <a href="../../2015/10/06/how-my-credit-card-company-helped-save-my-broken-ps4-when-sony-wouldnt/index.html" title="How My Credit Card Company Helped Save My Broken PS4 When Sony Wouldn’t"><img src="../../consumermediallc.files.wordpress.com/2015/03/10935253806_c933b932a2_k.jpg?w=300&h=225&crop=1" alt="Jon Fingas" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2015/10/06/how-my-credit-card-company-helped-save-my-broken-ps4-when-sony-wouldnt/index.html" title="How My Credit Card Company Helped Save My Broken PS4 When Sony Wouldn’t" rel="bookmark">How My Credit Card Company Helped Save My Broken PS4 When Sony Wouldn’t</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/marybethquirkconsumerist/index.html" title="Posts by Mary Beth Quirk" class="author url fn" rel="author">Mary Beth Quirk</a></span></span> 10.6.15</div><div class="entry-content"><p>It’s been 11 months since Michael’s brother PS4 failed, months he’s spent trying to get Sony to fix what should have been covered by the gaming console’s one-year warranty. But because there was no proof of his efforts to have the PlayStation 4 repaired under warranty, prompting Sony to basically shrug and wipe its hands of the situation, Michael had to take another route to victory. <a href="../../2015/10/06/how-my-credit-card-company-helped-save-my-broken-ps4-when-sony-wouldnt/index.html#more-10219932" class="more-link">[More]</a></p> </div></div><div class="post-10205901 post type-post status-publish format-standard hentry category-uncategorized tag-your-day-in-court tag-mandatory-binding-arbitration tag-warranties tag-magnuson-moss-warranty-act tag-lawsuits tag-scotus tag-arbitration entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../your-day-in-court/index.html" class="post-tag" rel="tag"> your day in court </a> </div> <div class="clear"></div> </header>  <a href="../../2015/05/26/ftc-affirms-consumers-right-to-go-to-court-over-warranty-disputes/index.html" title="FTC Affirms Consumers’ Right To Go To Court Over Warranty Disputes"><img src="../../consumermediallc.files.wordpress.com/2015/05/courthouseduck.png?w=300&h=225&crop=1" alt="(Ryan Glenn)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2015/05/26/ftc-affirms-consumers-right-to-go-to-court-over-warranty-disputes/index.html" title="FTC Affirms Consumers’ Right To Go To Court Over Warranty Disputes" rel="bookmark">FTC Affirms Consumers’ Right To Go To Court Over Warranty Disputes</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 5.26.15</div><div class="entry-content"><p>In just the last four years, the U.S. Supreme Court has twice ruled against consumers’ rights and in favor of companies that use fine print in their contracts to block wronged customers from suing in court and from joining together as a class action. In spite of these rulings, the Federal Trade Commission recently upheld rules that give warranty buyers the right to a day in court, even if they have to go through arbitration first. <a href="../../2015/05/26/ftc-affirms-consumers-right-to-go-to-court-over-warranty-disputes/index.html#more-10205901" class="more-link">[More]</a></p> </div></div><div class="post-10199248 post type-post status-publish format-standard hentry category-government-policy category-uncategorized tag-changing-practices tag-bmw-2 tag-mini-division tag-federal-trade-commission tag-warranties tag-service entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../changing-practices/index.html" class="post-tag" rel="tag"> Changing Practices </a> </div> <div class="clear"></div> </header>  <a href="../../2015/03/20/bmw-settles-ftc-charges-that-it-required-consumers-to-use-specific-parts-service-centers-or-lose-warranties/index.html" title="BMW Settles FTC Charges That It Required Consumers To Use Specific Parts, Service Centers Or Lose Warranties"><img src="../../consumermediallc.files.wordpress.com/2015/03/bmw.png?w=300&h=225&crop=1" alt="(Jason Pope)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2015/03/20/bmw-settles-ftc-charges-that-it-required-consumers-to-use-specific-parts-service-centers-or-lose-warranties/index.html" title="BMW Settles FTC Charges That It Required Consumers To Use Specific Parts, Service Centers Or Lose Warranties" rel="bookmark">BMW Settles FTC Charges That It Required Consumers To Use Specific Parts, Service Centers Or Lose Warranties</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/ashleekielerconsumerist/index.html" title="Posts by Ashlee Kieler" class="author url fn" rel="author">Ashlee Kieler</a></span></span> 3.20.15</div><div class="entry-content"><p>Under federal law, car manufactures are prohibited from threatening to revoke vehicle warranties based on where a consumer chooses to have their vehicle fixed. Apparently, a division of BMW didn’t follow that rule and now must change its practices to resolve charges from federal regulators. <a href="../../2015/03/20/bmw-settles-ftc-charges-that-it-required-consumers-to-use-specific-parts-service-centers-or-lose-warranties/index.html#more-10199248" class="more-link">[More]</a></p> </div></div><div class="post-10184304 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-time-is-a-broken-recliner tag-warranties tag-furniture entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../time-is-a-broken-recliner/index.html" class="post-tag" rel="tag"> time is a broken recliner </a> </div> <div class="clear"></div> </header>  <a href="../../2014/10/23/some-furniture-warranties-may-expire-before-items-are-even-sold/index.html" title="Some Furniture Warranties May Expire Before Items Are Even Sold"><img src="../../consumermediallc.files.wordpress.com/2014/10/warrantygrab.png?w=300&h=225&crop=1" alt="Some Furniture Warranties May Expire Before Items Are Even Sold" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/10/23/some-furniture-warranties-may-expire-before-items-are-even-sold/index.html" title="Some Furniture Warranties May Expire Before Items Are Even Sold" rel="bookmark">Some Furniture Warranties May Expire Before Items Are Even Sold</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 10.23.14</div><div class="entry-content"><p>In most cases, when a manufacturer advertises a 3-year warranty, it means three years from the time of purchase. But some consumers are finding out that the warranty clock may have started much earlier, and in some cases could have already expired by the time you purchase a piece of furniture. <a href="../../2014/10/23/some-furniture-warranties-may-expire-before-items-are-even-sold/index.html#more-10184304" class="more-link">[More]</a></p> </div></div><div class="post-10153246 post type-post status-publish format-standard hentry category-uncategorized tag-the-screen-crackd tag-htc tag-htc-one tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../the-screen-crackd/index.html" class="post-tag" rel="tag"> the screen crack'd </a> </div> <div class="clear"></div> </header>  <a href="../../2014/02/18/htc-to-now-replace-some-shattered-phone-screens-for-free/index.html" title="HTC To Now Replace Some Shattered Phone Screens For Free"><img src="../../consumermediallc.files.wordpress.com/2014/02/crackedhtca.png?w=274&h=225&crop=1" alt="HTC To Now Replace Some Shattered Phone Screens For Free" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/02/18/htc-to-now-replace-some-shattered-phone-screens-for-free/index.html" title="HTC To Now Replace Some Shattered Phone Screens For Free" rel="bookmark">HTC To Now Replace Some Shattered Phone Screens For Free</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 2.18.14</div><div class="entry-content"><p>Some of us are klutzy. No matter how hard we try, we break things. And the more expensive they are, the more likely we are to drop them on, say, the cold concrete floor of Citizens Bank Park. In an effort to lure in butterfingered smartphone owners like yours truly, HTC is now offering one-time free screen replacement on some new devices if the damage is done in the first six months of ownership. <a href="../../2014/02/18/htc-to-now-replace-some-shattered-phone-screens-for-free/index.html#more-10153246" class="more-link">[More]</a></p> </div></div><div class="post-10146929 post type-post status-publish format-standard hentry category-uncategorized tag-unwarranted tag-warranty-registration tag-warranty-and-repair tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../unwarranted/index.html" class="post-tag" rel="tag"> unwarranted </a> </div> <div class="clear"></div> </header>  <a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html" title="Should You Really Fill Out That Warranty Registration Card?"><img src="../../consumermediallc.files.wordpress.com/2013/12/4381127522_0a241da042_n.jpg?w=300&h=225&crop=1" alt="(nathanmac87)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html" title="Should You Really Fill Out That Warranty Registration Card?" rel="bookmark">Should You Really Fill Out That Warranty Registration Card?</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 12.26.13</div><div class="entry-content"><p>Many Americans woke up to find new small appliances or electronics under the Christmas tree yesterday…or they picked one out for themselves in the before- or after-holiday sales. Gadgets, appliances, and toys come with warranty registration cards. You might think that filling these out and sending them back is necessary in order to use your warranty if needed…but that’s not necessarily the case. <a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html#more-10146929" class="more-link">[More]</a></p> </div></div><div class="post-10137774 post type-post status-publish format-standard hentry category-insurance category-uncategorized tag-get-it-in-writing tag-medical-devices tag-hip-replacements tag-warranties tag-consumers-union tag-health-insurance entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../get-it-in-writing/index.html" class="post-tag" rel="tag"> get it in writing </a> </div> <div class="clear"></div> </header>  <a href="../../2013/09/12/shouldnt-hip-knee-replacements-come-with-warranties/index.html" title="Shouldn’t Hip & Knee Replacements Come With Warranties?"><img src="../../consumermediallc.files.wordpress.com/2013/09/2969863663_7be04ff372_m.jpg?w=163&h=225&crop=1" alt="(Great Beyond)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/09/12/shouldnt-hip-knee-replacements-come-with-warranties/index.html" title="Shouldn’t Hip & Knee Replacements Come With Warranties?" rel="bookmark">Shouldn’t Hip & Knee Replacements Come With Warranties?</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 9.12.13</div><div class="entry-content"><p>Most new products, from cheapo wristwatches to new cars, often come with manufacturers’ warranties. But that isn’t the case for most hip and knee implants, meaning that a growing number of Americans are having expensive devices put in their bodies without any written assurance from the manufacturers. <a href="../../2013/09/12/shouldnt-hip-knee-replacements-come-with-warranties/index.html#more-10137774" class="more-link">[More]</a></p> </div></div><div class="post-10134784 post type-post status-publish format-standard hentry category-telecom-technology category-uncategorized tag-all-wet tag-att tag-samsung-2 tag-samsung-galaxy-s4 tag-waterproof tag-warranties tag-liquid-damage entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../all-wet/index.html" class="post-tag" rel="tag"> all wet </a> </div> <div class="clear"></div> </header>  <a href="../../2013/08/06/report-samsung-att-to-replace-water-damaged-waterproof-phones/index.html" title="Samsung, AT&T To Replace Water-Damaged Waterproof Phones"><img src="../../consumermediallc.files.wordpress.com/2013/08/galaxy-s4-active.png?w=300&h=200&crop=1" alt="Samsung, AT&T To Replace Water-Damaged Waterproof Phones" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/08/06/report-samsung-att-to-replace-water-damaged-waterproof-phones/index.html" title="Samsung, AT&T To Replace Water-Damaged Waterproof Phones" rel="bookmark">Samsung, AT&T To Replace Water-Damaged Waterproof Phones</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 8.6.13</div><div class="entry-content"><p><a href="../../consumermediallc.files.wordpress.com/2013/08/galaxy-s4-active.png" target="_blank"></a>The whole point of the recently released Samsung Galaxy S4 Active is that it is supposed to be waterproof. Yet some users have been complaining that the device doesn’t live up to its hype or its supposed water-resistance rating, and a new report claims that AT&T and Samsung will be giving people who purchased the S4 Active the opportunity for a one-time-only exchange. <a href="../../2013/08/06/report-samsung-att-to-replace-water-damaged-waterproof-phones/index.html#more-10134784" class="more-link">[More]</a></p> </div></div><div class="post-10127667 post type-post status-publish format-standard has-post-thumbnail hentry category-original category-retail-services tag-gray-market tag-warranties tag-warranty-and-repair tag-50-shades-of-gray-market tag-parallel-imports entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../gray-market/index.html" class="post-tag" rel="tag"> gray market </a> </div> <div class="clear"></div> </header>  <a href="../../2013/05/09/what-is-the-gray-market-and-why-should-i-care/index.html" title="What Is The Gray Market, And Why Should I Care?"><img src="../../consumermediallc.files.wordpress.com/2016/01/19187548916_7ac7d7ae37_b.jpg?w=300&h=225&crop=1" alt="Lucy Rendler-Kaplan" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/05/09/what-is-the-gray-market-and-why-should-i-care/index.html" title="What Is The Gray Market, And Why Should I Care?" rel="bookmark">What Is The Gray Market, And Why Should I Care?</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 5.9.13 — <span class="date modified time" title="2017-05-10T14:45:50+00:00">Updated: 5.10.17</span></div><div class="entry-content"><p>Back in February, we posted the story of<a href="../../2013/03/25/samsung-if-you-want-us-to-fix-your-mp3-player-you-have-to-fly-to-hong-kong/index.html" target="_blank"> a reader who got a great deal from an online discount vendor on a Samsung MP3 player</a>, but learned that there was a reason why the deal was so fab. It had been manufactured for the Chinese market, not the United States market, and made its way to her pocket through gray market channels. That meant that it didn’t have a warranty through Samsung USA: if she wanted to fix it, she had to send it for repair in Hong Kong. Okay, but what’s the “gray market?” <a href="../../2013/05/09/what-is-the-gray-market-and-why-should-i-care/index.html#more-10127667" class="more-link">[More]</a></p> </div></div><div class="post-10123988 post type-post status-publish format-standard hentry category-retail-services category-uncategorized tag-the-phone-vanishes tag-best-buy tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../the-phone-vanishes/index.html" class="post-tag" rel="tag"> the phone vanishes </a> </div> <div class="clear"></div> </header>  <a href="../../2013/03/29/presenting-best-buy-and-the-case-of-the-phone-that-vanished-for-3-months/index.html" title="Presenting Best Buy And The Case Of The Phone That Vanished For 3 Months"><img src="../../consumermediallc.files.wordpress.com/2013/03/bestbuyatnight.jpg?w=240&h=160&crop=1" alt="(a dame called meg)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/03/29/presenting-best-buy-and-the-case-of-the-phone-that-vanished-for-3-months/index.html" title="Presenting Best Buy And The Case Of The Phone That Vanished For 3 Months" rel="bookmark">Presenting Best Buy And The Case Of The Phone That Vanished For 3 Months</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 3.29.13</div><div class="entry-content"><p>November, 2012. Seems like it was only last year. So much has happened since then that it’s hard to remember exactly how this whole mess got started. And like a lot of cases involving a runaway cellphone, it didn’t strike anyone as such a big deal back then. Boy were they mistaken. <a href="../../2013/03/29/presenting-best-buy-and-the-case-of-the-phone-that-vanished-for-3-months/index.html#more-10123988" class="more-link">[More]</a></p> </div></div><div class="post-10123907 post type-post status-publish format-standard hentry category-uncategorized tag-warranties tag-warranty-expiration tag-water-pik tag-user-reviews tag-dental-appliances entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="index.html" class="post-tag" rel="tag"> warranties </a> </div> <div class="clear"></div> </header>  <a href="../../2013/03/28/why-rechargeable-batteries-and-durable-water-piks-dont-mix/index.html" title="Why Rechargeable Batteries And Durable Water Piks Don’t Mix"><img src="../../consumermediallc.files.wordpress.com/2013/03/31veawsjoyl-_sy355_.jpg?w=99&h=225&crop=1" alt="Why Rechargeable Batteries And Durable Water Piks Don’t Mix" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/03/28/why-rechargeable-batteries-and-durable-water-piks-dont-mix/index.html" title="Why Rechargeable Batteries And Durable Water Piks Don’t Mix" rel="bookmark">Why Rechargeable Batteries And Durable Water Piks Don’t Mix</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 3.28.13</div><div class="entry-content"><p>The Waterpik Cordless Plus Water Flosser is a great product, which lists for $50 and usually costs about $40. For that price, though, you aren’t buying it: you’re renting it. That’s what Jeff found out when he bought one. The rechargeable battery stopped working just past the warranty expiration date. He bought another: maybe that was a fluke. The new toothbrush lasted a whole 13 months. <a href="../../2013/03/28/why-rechargeable-batteries-and-durable-water-piks-dont-mix/index.html#more-10123907" class="more-link">[More]</a></p> </div></div><div class="post-10123622 post type-post status-publish format-standard hentry category-telecom-technology tag-samsung-2 tag-china tag-hong-kong tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../samsung-2/index.html" class="post-tag" rel="tag"> samsung </a> </div> <div class="clear"></div> </header>  <a href="../../2013/03/25/samsung-if-you-want-us-to-fix-your-mp3-player-you-have-to-fly-to-hong-kong/index.html" title="Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong"><img src="../../consumermediallc.files.wordpress.com/2013/03/galaxy.jpg?w=116&h=200&crop=1" alt="Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/03/25/samsung-if-you-want-us-to-fix-your-mp3-player-you-have-to-fly-to-hong-kong/index.html" title="Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong" rel="bookmark">Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 3.25.13 — <span class="date modified time" title="2013-05-08T18:39:54+00:00">Updated: 5.8.13</span></div><div class="entry-content"><p>The beauty of shopping online is that it’s easy to bring products from all over the world into our homes with a little bit of typing and a major credit card. The problem with buying from abroad, though, is that products for different markets don’t come with the same consumer protections. And sometimes you don’t know that you’re buying a product destined for a different market at all. That’s where Cassi’s cautionary tale comes in. From a small discount site, Cassi bought a Samsung MP3 player. Samsung tells her that it was made for the Chinese market and that if she wants them to honor her warranty, she has to fly to Hong Kong. Being a sensible person, Cassi does not want to fly to Hong Kong over a $200 MP3 player. <a href="../../2013/03/25/samsung-if-you-want-us-to-fix-your-mp3-player-you-have-to-fly-to-hong-kong/index.html#more-10123622" class="more-link">[More]</a></p> </div></div><div class="post-10118616 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-warranties tag-warranty-repairs tag-westinghouse-digital entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="index.html" class="post-tag" rel="tag"> warranties </a> </div> <div class="clear"></div> </header>  <a href="../../2013/02/06/westinghouse-digital-offers-two-little-tvs-instead-of-replacing-my-big-one/index.html" title="Westinghouse Digital Offers Two Little TVs Instead Of Replacing My Big One"><img src="../../consumermediallc.files.wordpress.com/2012/12/tvrepair.jpg?w=209&h=153&crop=1" alt="(catastrophegirl)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/02/06/westinghouse-digital-offers-two-little-tvs-instead-of-replacing-my-big-one/index.html" title="Westinghouse Digital Offers Two Little TVs Instead Of Replacing My Big One" rel="bookmark">Westinghouse Digital Offers Two Little TVs Instead Of Replacing My Big One</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 2.6.13</div><div class="entry-content"><p>Joe has followed our posts about Westinghouse Digital TVs with interest. When his 46″ set broke after only eight months, he used consumer ninja methods to get a refund, and went nuclear on the company. He wanted to warn other consumers not to do business with the company. <a href="../../2013/02/06/westinghouse-digital-offers-two-little-tvs-instead-of-replacing-my-big-one/index.html#more-10118616" class="more-link">[More]</a></p> </div></div><div class="post-10117351 post type-post status-publish format-standard hentry category-retail-services tag-barnes-noble tag-warranty-and-repair tag-chase tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../barnes-noble/index.html" class="post-tag" rel="tag"> barnes & noble </a> </div> <div class="clear"></div> </header>  <a href="../../2013/01/24/how-a-tip-from-consumerist-a-credit-card-and-some-determination-got-me-a-brand-new-nook/index.html" title="How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook"><img src="../../consumermediallc.files.wordpress.com/2013/01/4343966609.jpeg?w=240&h=160&crop=1" alt="(pic-nerd)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/01/24/how-a-tip-from-consumerist-a-credit-card-and-some-determination-got-me-a-brand-new-nook/index.html" title="How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook" rel="bookmark">How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 1.24.13</div><div class="entry-content"><p><p>Kyle really liked his Nook…until it decided to freeze up and no longer work. He was unhappy: it was only two months out of warranty, and he didn’t like the only option that Barnes & Noble presented: trading the non-working device in for a relatively small discount on a brand-new replacement. He had purchased a lot of books he uses every day for work on the Nook platform, and decided to take a loss on those and get a Kindle instead. Unhappy with the whole experience, he vented to us about it. <a href="../../2013/01/24/how-a-tip-from-consumerist-a-credit-card-and-some-determination-got-me-a-brand-new-nook/index.html" class="more-link">[More]</a></p></div></div><div class="post-10116513 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-ray-ban tag-warranties tag-luxottica entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../ray-ban/index.html" class="post-tag" rel="tag"> ray-ban </a> </div> <div class="clear"></div> </header>  <a href="../../2013/01/15/luxottica-has-had-my-broken-ray-bans-for-two-months-wont-answer-the-phone/index.html" title="Luxottica Has Had My Broken Ray-Bans For Two Months, Won’t Answer The Phone"><img src="../../consumermediallc.files.wordpress.com/2012/06/072010-005-luxottica-rayban.jpg?w=280&h=158&crop=1" alt="Good luck trying to get a warranty repair out of these guys." class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/01/15/luxottica-has-had-my-broken-ray-bans-for-two-months-wont-answer-the-phone/index.html" title="Luxottica Has Had My Broken Ray-Bans For Two Months, Won’t Answer The Phone" rel="bookmark">Luxottica Has Had My Broken Ray-Bans For Two Months, Won’t Answer The Phone</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 1.15.13</div><div class="entry-content"><p>Luxottica may be the world’s largest eyeglass manufacturer and the owner of brands like Ray-Ban and Oakley, along with retail chains like LensCrafter, Sunglass Hut, and Pearle Vision. But you’d probably get better customer service from the guy on the corner selling knock-offs for $5. <a href="../../2013/01/15/luxottica-has-had-my-broken-ray-bans-for-two-months-wont-answer-the-phone/index.html#more-10116513" class="more-link">[More]</a></p> </div></div><div class="post-10116040 post type-post status-publish format-standard hentry category-uncategorized tag-warranty-and-repair tag-maytag tag-warranties tag-extended-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../warranty-and-repair/index.html" class="post-tag" rel="tag"> warranty and repair </a> </div> <div class="clear"></div> </header>  <a href="../../2013/01/10/maytag-has-a-weird-concept-of-soon/index.html" title="Maytag Has A Weird Concept Of ‘Soon’"><img src="../../consumermediallc.files.wordpress.com/2013/01/maytag.jpg?w=300&h=225&crop=1" alt="Soon." class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/01/10/maytag-has-a-weird-concept-of-soon/index.html" title="Maytag Has A Weird Concept Of ‘Soon’" rel="bookmark">Maytag Has A Weird Concept Of ‘Soon’</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 1.10.13</div><div class="entry-content"><p>How do you define “soon” in terms of a one-year warranty? Howard doesn’t have an exact timeframe in mind, but he imagines that it’s not “more than nine months from now.” Yet when Maytag sent him a letter urging him to extend his appliance warranties, that’s how much time he had left. <a href="../../2013/01/10/maytag-has-a-weird-concept-of-soon/index.html#more-10116040" class="more-link">[More]</a></p> </div></div><div class="navigation"><div class="pagination-next alignright"><a href="page/2/index.html" >Next Page»</a></div></div></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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