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ASUS Premium Care | ASUS US

<!DOCTYPE html><html lang="en-US"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1"><meta name="HandheldFriendly" content="true"><meta name="viewport" content="width=device-width,initial-scale=1"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@ASUSUSA"><meta name="twitter:title" content="ASUS Premium Care | ASUS US"><meta name="twitter:description" content="Protect your investment with ASUS Premium Care (APC) warranty extension."><meta name="twitter:image" content="https://www.asus.com/us/site/APC/assets/images/logos/social-preview-1200x630.jpg"><meta property="og:site_name" content="ASUS US"><meta property="og:title" content="ASUS Premium Care | ASUS US"><meta property="og:description" content="Protect your investment with ASUS Premium Care (APC) warranty extension."><meta property="og:url" content="https://www.asus.com/us/site/APC"><meta property="og:image" content="https://www.asus.com/us/site/APC/assets/images/logos/social-preview-1200x630.jpg"><meta property="og:locale" content="en_US"><meta property="og:type" content="website"><title>ASUS Premium Care | ASUS US</title><meta name="description" content="Protect your investment with ASUS Premium Care (APC) warranty extension."><link rel="alternate" hreflang="en-US" href="https://www.asus.com/us/site/APC"><link rel="alternate" hreflang="en-CA" href="https://www.asus.com/ca-en/site/APC"><link rel="alternate" hreflang="x-default" href="https://www.asus.com/us/site/APC"><link rel="canonical" href="https://www.asus.com/us/site/APC"><link rel="icon" type="image/png" href="assets/images/favicons/favicon-16x16.ico" sizes="16x16"><link rel="stylesheet" href="assets/stylesheets/vendor-styles.min.css"><link rel="stylesheet" href="assets/stylesheets/styles.min.css"><script async src="https://www.googletagmanager.com/gtag/js?id=G-JYQXLLW0MS"></script></head><body><section id="top" class="module hero"><div class="container"><div class="content"><img class="img img-responsive" src="assets/images/logo-APC.png" alt="ASUS Premium Care"><h1>ASUS Premium Care</h1><p>Warranty Extension and Accidental Damage Protection</p><a class="btn btn-cta" href="https://shop.asus.com/us/purchase/seriesnum/index?utm_source=Landing%20Page&utm_medium=APC%20Microsite" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Btn - Buy APC">Buy APC</a> <a class="link-cta anchor" href="#how-to">Instructions to Activate APC</a></div></div></section><section id="video" class="module video"><div class="container"><div class="row"><div class="col-xs-12"><div class="vid-list"><div class="vid"><a class="btn-video" role="button" tabindex="0" aria-label="Watch video - ASUS Premium Care" data-embed="pw4bGf9P3RY" data-name="ASUS Premium Care" data-id="mainvid"><img class="img img-responsive" src="https://i.ytimg.com/vi_webp/pw4bGf9P3RY/maxresdefault.webp" alt="" loading="lazy"><div class="play-button"><span>Watch Video</span></div></a></div></div></div></div></div></section><section id="apc" class="module started"><div class="container"><div class="row"><div class="col-xs-12"><div class="module-titles"><div class="title"><h2>ASUS Premium Care</h2></div></div><div class="kps-list"><div class="item"><div class="kv"><img class="img img-responsive" src="assets/images/kv-kps.jpg" alt=""></div></div><div class="item"><div class="title">Expert Support</div><div class="item-list"><div class="kps"><img class="img img-responsive" src="assets/images/kps-1.jpg" alt=""><div class="kps-desc">Extended<br>Warranty</div></div><div class="kps"><img class="img img-responsive" src="assets/images/kps-2.jpg" alt=""><div class="kps-desc">ASUS Expert<br>Support</div></div></div></div><div class="item"><div class="title">Convenient Care<sup>1</sup></div><div class="item-list"><div class="kps"><img class="img img-responsive" src="assets/images/kps-3.jpg" alt=""><div class="kps-desc">Hassle-Free<br>Repair</div></div><div class="kps"><img class="img img-responsive" src="assets/images/kps-4.jpg" alt=""><div class="kps-desc">Part Replacement<br>Eligibility</div></div></div></div></div><p class="tagline">Protect your investment with ASUS Premium Care (APC) warranty extension. With an ASUS Premium Care package, you’ll have a peace of mind that your ASUS products<sup>2</sup> will receive extended coverage after the standard warranty expires. ASUS Premium Care has several options available with different levels of coverage to suit your needs, so you can create a tailor-made package to fully protect your ASUS products.</p><p><br><img class="img img-responsive" src="assets/images/icon-plus.png" alt=""><br></p><img class="img img-responsive" src="assets/images/icon-ADP.png" alt=""><h3>Accidental Damage Protection<sup>4</sup></h3><div class="flex-box protection"><div class="item"><img class="img img-responsive" src="assets/images/protection-1.png" alt="Liquid Spills"><div class="item-title">Liquid Spills</div></div><div class="item"><img class="img img-responsive" src="assets/images/protection-2.png" alt="Electrical Surges"><div class="item-title">Electrical Surges</div></div><div class="item"><img class="img img-responsive" src="assets/images/protection-3.png" alt="Accidental Drops"><div class="item-title">Accidental Drops</div></div></div><h3>Peace of mind when accidents happen</h3><p>Most manufacturers offer standard warranties with their products but most standard warranties don't cover the things that matter most, like the accidental spill to your keyboard or dropping your laptop from a table. It's a fact – accidents happen.</p></div></div></div></section><section id="coverage" class="module coverage bg-1"><div class="container"><div class="row"><div class="col-xs-12"><div class="module-titles"><div class="title"><h2>Protect Your Investment <span>Valuable coverage for any budget</span></h2></div></div><div class="product-spec table-responsive"><table class="table"><tbody><tr><td><b>Coverage</b></td><td><img class="img img-responsive" src="assets/images/logo-APC_2.png" alt=""></td><td><img class="img img-responsive" src="assets/images/icon-Group.png" alt=""></td></tr><tr><td>Up to 4 years of coverage</td><td><div class="checkmark1"></div></td><td><div class="checkmark1"></div></td></tr><tr><td>Unresponsive Touchpad</td><td><div class="checkmark1"></div></td><td><div class="checkmark1"></div></td></tr><tr><td>Unresponsive Keyboard</td><td><div class="checkmark1"></div></td><td><div class="checkmark1"></div></td></tr><tr><td>Defective AC Adapter</td><td><div class="checkmark1"></div></td><td><div class="checkmark1"></div></td></tr><tr><td>Accidental Drops</td><td></td><td><div class="checkmark2"></div></td></tr><tr><td>Power Surges</td><td></td><td><div class="checkmark2"></div></td></tr><tr><td>Cracked LCD</td><td></td><td><div class="checkmark2"></div></td></tr><tr><td>Liquid Spills</td><td></td><td><div class="checkmark2"></div></td></tr></tbody></table></div></div></div></div></section><section id="how-to" class="module how-to bg-2"><div class="container"><div class="row"><div class="col-xs-12"><div class="module-titles"><div class="title"><h2>Activate APC <span>Premium protection for up to 4 years</span></h2></div></div><div class="flex-box howto-content"><div class="item"><div class="step"><span>OPTION</span> <span>1</span></div><div class="flex-box item-content"><div class="item kv"><img class="img img-responsive" src="assets/images/icon-MyASUS-App.png" alt=""></div><div class="item text"><div class="title">MyASUS</div><p>1. Purchase directly from your device using the <a href="https://www.asus.com/us/support/FAQ/1040170/" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="link - MyASUS App">MyASUS</a> app</p><p>2. After your purchase, MyASUS will automatically activate your APC</p></div></div></div><div class="item"><div class="step"><span>OPTION</span> <span>2</span></div><div class="flex-box item-content"><div class="item kv"><img class="img img-responsive" src="assets/images/icon-global.png" alt=""></div><div class="item text"><div class="title">ASUS Online</div><p class="tagline">(for laptop warranties only)</p><ol><li>Purchase APC from <a href="https://shop.asus.com/us/purchase/seriesnum/index?utm_source=Landing%20Page&utm_medium=APC%20Microsite" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - Purchase APC">shop.asus.com</a></li><li>Become an ASUS Member<ul><li>- <a href="https://account.asus.com/signup_way.aspx?skey=7111dd29a2524bbdaa7676041fa305ff" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - ASUS Member Sign Up">Sign Up</a> to become an ASUS member</li></ul></li><li>Register your product<ul><li>- Go to <a href="https://account.asus.com/loginform.aspx?skey=9f72237257d94487b923d185a61d3618" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - ASUS Member Sign In">account.asus.com</a> and sign in</li><li>- Click on <a href="https://account.asus.com/loginform.aspx?skey=9f72237257d94487b923d185a61d3618" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - Product Registration">Product Registration</a> under <span class="icon-shield"></span> my Support and fill out the product form</li></ul></li><li>Activate your ASUS Premium Care<ul><li>- Click on <a href="https://account.asus.com/loginform.aspx?skey=9f72237257d94487b923d185a61d3618" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - Service Package Activation">Service Package Activation</a> under <span class="icon-shield"></span> my support</li><li>- Select the registered product to which you want to activate APC</li><li>- Key in the Contract Code and Password</li><li>- Click <b>Submit</b> to complete the process</li></ul></li></ol></div></div></div></div></div></div></div></section><section class="module legal"><div class="container"><div class="row"></div><div class="row"><div class="col-xs-12 col-xs-12"><p>1] During the Local Limited Warranty Period, ASUS will, at its sole discretion, repair or replace any valid defective component. All spare parts or modules removed under this local limited warranty period become the property of ASUS. See full ASUS Premium Care and Accidental Damage Protection <a href="https://www.asus.com/us/support/article/1015" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - Terms & Conditions">Terms & Conditions</a> for details.</p><p>2] ASUS Premium Care can only be purchased and activated in the country where you originally purchased your brand-new ASUS product. APC with Accidental Damage Protection activation is required within 6 (six) months of purchase. Subject to complete the activation; your product’s warranty period will automatically extend from the end date of its standard warranty. ASUS Premium Care and Accidental Damage Protection are not compatible with handheld consoles (NV-series), refurbished, open box, international, or products purchased from Best Buy. Except for the change to warranty period, all other terms will remain the same as the products’ standard warranty. This service package does not cover software, battery, peripherals, free accessories such as a mouse or bag, and customer-induced damage. APC warranty extension includes international/local support. Service is provided following the local standard and service policy. Please refer to the Warranty and Support section of your warranty card for more information. See full ASUS Premium Care and Accidental Damage Protection <a href="https://www.asus.com/us/support/article/1015" target="_blank" rel="noopener" data-cat="Outbound-US" data-action="click" data-label="Link - Terms & Conditions and Return Policy">Terms & Conditions and Return Policy</a> for details.</p><p>3] Accidental Damage Protection is not available for handheld consoles (NV-series), desktops, and all-in-one devices.</p><p>4] Accidental Damage Protection (ADP) provides coverage for the following types of accidental damage arising out of normal use: drop, falls, or other collisions, liquid damage, electrical surges and accidental breakage. Scenarios not covered (but not limited to) by the ADP terms are: scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Only one (1) ADP claim may be filed per coverage year commencing on the purchase date of ADP. The customer is responsible to pay for one-way shipping to ASUS Service Centre, and ASUS will cover the costs of returning the unit to your originating address within US or Canada only. Unlimited key parts can be claimed every year commencing from activation date of ADP. For any additional claims made for repair of key part(s), the labor, shipping and spare parts costs will be borne by the customer. Key part(s) referred to above include the screen (LCD), DVD/CD ROM drive, motherboard, processor, hard disk drive and memory. The total cumulative costs of repair services provided under this ADP shall not exceed the customer purchase price of the product. All components repaired or replaced by an ASUS Service Centre will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. In order to make a claim under ADP, you will have to provide an explanation of where and when the incident occurred as well as a detailed description of the incident. Failure to provide this information or requested documentation will result in the claim being rejected. . See full ASUS Premium Care and Accidental Damage Protection Terms & Conditions for details.</p><p>5] Includes laptop models starting with BR, E, F, L, M, R, and X</p></div></div></div></section><div class="video-wrapper"><div class="btn-close"></div><div class="video-player youtube"></div></div><script src="assets/javascripts/vendor-scripts.min.js"></script><script src="assets/javascripts/scripts.min.js"></script><script type="text/javascript">//ASUS header & footer window.ASUSInit = function () { asus_api.init({ appkey: 'micro00001', api_background: 'general_white', //Color lang:'us' //Language }); }; (function (d) { var js, id = 'asus-jsapi'; if (d.getElementById("asus-jsapi")) { return; } js = d.createElement('script'); js.id = id; js.async = true; js.src = "https://www.asus.com/API/js/asus_api.js"; d.getElementsByTagName('head')[0].appendChild(js); }(document));</script><noscript><img height="1" width="1" border="0" alt="" src="https://s.amazon-adsystem.com/iui3?d=forester-did&ex-fargs=%3Fid%3D3804501b-0580-1d0a-5a27-1733fef1d6ee%26type%3D18%26m%3D1&ex-fch=416613&ex-src=https://www.asus.com&ex-hargs=v%3D1.0%3Bc%3D3028000520901%3Bp%3D3804501B-0580-1D0A-5A27-1733FEF1D6EE"></noscript><noscript><img height="1" width="1" src="https://www.facebook.com/tr?id=393071437550964&ev=PageView&noscript=1"></noscript><noscript><p class="noscript">For full functionality of this site it is necessary to enable JavaScript. 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