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dropdown megamenu-li"> <a href="#"rel="nofollow" class="nav-link dropdown-toggle" id="inkAcc" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"><span>Ink & Accessories</span></a> <div class="dropdown-menu megamenu" aria-labelledby="inkAcc"> <div class="row mt-1 d-flex justify-content-center"> <div class="col-sm-4"> <a href="/accessories/"><div class="mastHeadMenuHead mb-2">Accessories</div></a> <div class="float-left mr-4 font-weight-bold"><a href="/accessories/">Envelopes<br>Museum Board<br>Coatings...and more!</a></div> <p><a href="/accessories/"><img src="/images/acc-nav.jpg" alt="Accessories"></a></p> </div> <div class="col-sm-4"> <a href="/inks/"><div class="mastHeadMenuHead mb-2">Inkjet Printer Ink</div></a> <div class="float-left mr-4 font-weight-bold"><a href="/inks/">Genuine, <br>Fresh OEM<br>Cartridges</a></div> <p><a href="/inks/"><img src="/images/ink-nav.png" alt="Canon Ink"></a></p> </div> <div class="col-sm-4"> <a href="/accessories/lightbox-photography-inspiration-card-packs.html" alt="Lightbox Photography Cards"><img src="/images/lightbox-photography-cards-promo.jpg"></a> <p class="text-center mt-2"><a style="padding:8px" class="btn-info btn-small" href="/accessories/lightbox-photography-inspiration-card-packs.html">Lightbox Photography Cards</a></p> </div> </div> </div> </li> <li class="nav-item dropdown megamenu-li"> <a href="#"rel="nofollow" class="nav-link dropdown-toggle" id="resources" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> <span>Resources</span> </a> <div class="dropdown-menu megamenu" aria-labelledby="resources"> <div class="row mt-2 d-flex justify-content-center"> <div class="col-6"> <div class="mastHeadMenuHead">Printing Help</div> <p><a href="/infocenter/">Printing Help Center</a></p> <p><a href="/infocenter/printer-setting-recommendations.html">Printer Setting Recomendations</a></p> <p><a href="/profiles/inkjet-printer-color-icc-profiles-red-river-paper.html">Color Profiles</a></p> <p><a href="/infocenter/tips/">Inkjet Printing Tips</a></p> <p><a href="/rr/print-service-providers.html">Print Service Providers</a></p> </div> <div class="col-6"> <div class="mastHeadMenuHead">Learn</div> <p><a href="https://www.redrivercatalog.com/blog.html">Red River Blog</a></p> <p><a href="/rr/cost-of-inkjet-printing.html">Cost of Printing</a></p> <p><a href="/infocenter/articles/">Printer Reviews & Articles</a></p> <p><a href="/browse/reviews/">Customer Reviews</a></p> </div> </div> </div> </li> <li class="nav-item ml-lg-4 ml-md-0 d-none d-lg-block"> <form method="get" action="/search.html"> <div class="input-group search"> <input type="search" class="form-control" placeholder="Search" aria-label="search term" aria-describedby="search" name="addsearch" value=""> <div class="input-group-append"> <button class="btn btn-outline-primary" type="submit" id="search" aria-label="Search"><i class="fas fa-search"></i></button> </div> </div> </form> </li> </ul> </nav> </div> </div> </div> <div class="row justify-content-md-center"> <div class="col-sm-6"> <div class="mm_searchfield_menu border border-success rounded" data-mm_searchfield_menu="Yes" data-mm_searchfield_id="" style="display: none;"></div> </div> </div> <div class="container d-none d-md-block"> </div>   </div>  <div class="container"> <div itemscope itemtype="http://schema.org/NewsArticle"> <meta itemprop="headline" content="Red River Frequently Asked Questions"> <meta itemprop="datePublished" content="2009-01-01"> <meta itemprop="description" content="We've collected all our FAQs into one place for convenience. Please choose from the list below to move to that section. Help me fin"> <meta itemprop="author" content="Red River Paper"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="name" content="Red River Paper"> </span> <div class="row mt-3"> <div class="col"> <section id="scotsblogger_post_section" itemscope itemtype="http://schema.org/Article"> <h1><span itemprop="headline">Red River Frequently Asked Questions</span></h1> <div id="scotsblogger-post" itemprop="articleBody"> <p>We've collected all our FAQs into one place for convenience. Please choose from the list below to move to that section.</p> <div class="alert alert-warning"><strong>Help me find a replacement for my current paper</strong> - The <a href="/equivalent-inkjet-paper-finder.html">Equivalent Paper Finder</a> will show you which Red River Paper products compare to your current paper.</div> <p><a class="scrollToo" href="#tech">Technical Support and troubleshooting</a></p> <p><a class="scrollToo" href="#product">Product related questions</a></p> <p><a class="scrollToo" href="#company">Company information</a><br></p> <p>For Shipping Information, see our <a href="/CS/shipping-information.htm">Shipping Information Page</a>.</p> <h2 id="tech">Technical Support and Troubleshooting</h2> <h3 class="accordionHead" aria-expanded="false" data-target="#contact" data-toggle="collapse">How can I contact you?</h3> <div class="collapse" id="contact"> <p>Because of the volume of support inquiries <strong>we strongly suggest you email</strong> all technical support questions through our <a href="/CS/contact-us-form.html">support center.</a></p> <p>You can also call 888-248-8774 and ask for support. The person that answers may be able to help. They may ask you initial questions and answer immediately. Or you may be forwarded to a tech support specialist. Please note you <strong>may need to leave a message</strong>. We return all calls within 24 hours.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#tipslibary" data-toggle="collapse">Do you have a tips library?</h3> <div class="collapse" id="tipslibary"> <p>Yes. We have an <a href="/infocenter/tips/">extensive library of inkjet tips, tricks, suggestions, and knowledge articles</a>.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#colorprofiles" data-toggle="collapse">Are color profiles available for your papers?</h3> <div class="collapse" id="colorprofiles"> <p>Yes. We curate the <a href="/profiles/inkjet-printer-color-icc-profiles-red-river-paper.html">largest printer color profile</a> library on the web today. </p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#feedingpaper" data-toggle="collapse">I am having trouble feeding paper. Any suggestions?</h3> <div class="collapse" id="feedingpaper"> <p>Yes. Here's our <a href="/infocenter/tips/tip-for-feeding-heavy-thick-double-sided-inkjet-papers.html">feeding and handling of inkjet papers tips</a>.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#goodprints" data-toggle="collapse">How do I get good inkjet prints?</h3> <div class="collapse" id="goodprints"> <p>Getting good quality inkjet prints is not all that hard. You must start with a good quality file! Garbage in, garbage out still applies. Low quality or low res file is common reason for poor prints. For a 4x6 print, the minimum file size is one meg. If you are printing an 8x10, three megs is a good starting point.</p> <p>Learn to edit. Poor editing skills, or simply editing the wrong aspects of your image, is a primary reason for bad print results. Also, editing for print is not the same as editing for the web or your screen. <a href="https://blog.redrivercatalog.com/category/printing/editing-for-inkjet-printing">Watch some top tips to help when editing for print</a>.</p> <p>Next, make sure your printer property settings are correct and match with our recommendations. You can find the <a href="/infocenter/PDFpage.htm">setting recommendations on our website</a> and <strong>in each box of paper</strong>. Finally, you can consider using printer color profiles. Profiles make color management more consistent and output more accurate. <a href="/profiles/inkjet-printer-color-icc-profiles-red-river-paper.html">Learn about printer color profiles</a>.</p> <p>Choose a paper that is appropriate for your image. Red River Paper products are "photo quality". However, some pictures lend themselves to certain types of inkjet paper. We offer glossy, satin, non-gloss, and artistic surfaces. Try a <a href="/samples/">Red River Paper inkjet sample kit</a> to see which papers you like best.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#whichprinter" data-toggle="collapse">What printer should I use?</h3> <div class="collapse" id="whichprinter"> <p>Choosing a printer depends on what you want to accomplish. If you want to print photos that can be sold and that will resist fade, you should use a pigment ink based printer. Epson and Canon both offer desktop options that use pigment inks. The <a href="/infocenter/articles/13-inch-wide-inkjet-printer-guide.html">13" Wide Inkjet Printer Guide Wide</a> offers a comprehensive list of pigment printers to get you started. In the wide format space, 17" and larger, choices from Epson, Canon, and HP abound. Most photographic wide format printers use pigment inks.</p> <p>If long lasting prints are not a concern, dye based inkjet printers are a great option. Epson, Canon, and HP all make fine quality dye inkjet printers. <a href="/CS/contact-us-form.html">Contact us</a> for more help picking a dye inkjet printer.</p> <p>For inkjet greeting cards, <a href="/infocenter/tips/best-inkjet-printers-for-greeting-card-printing.html">read our article on the best printers for greeting card printing </a>.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#bestpapers" data-toggle="collapse">What papers are best for my photography?</h3> <div class="collapse" id="bestpapers"> <p>The best paper is the paper YOU like! There are thousands of subjects, genres, and topics of interest in the world of photography. Our take on paper surface and best images takes years of customer feedback and printing into account. However, we will never say a particular inkjet paper is unacceptable for a photo or project. The choice is ultimately yours to make and yours to enjoy. <a href="/browse/Best-Inkjet-Papers-by-Photography-Subject.html">Continue to the Best Inkjet Papers by Photography Subject</a>.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#bestpro" data-toggle="collapse">What papers are best for my business or printing project?</h3> <div class="collapse" id="bestpro"> <p>Over the past 20+ years, Red River Paper has served customers from a wide variety of business and industry. Based on feedback from customers and hours of print testing, we have become familiar with what papers work well for different projects. <a href="https://www.redrivercatalog.com/sbproject/inkjet-printer-projects.html">Continue to the Best Inkjet Papers by Project or Industry</a>.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#blacksmudge" data-toggle="collapse">I get a black smudge mark at the end of a print. How can I fix this problem?</h3> <div class="collapse" id="blacksmudge"> <p>On many inkjet printers, the machine actually lets go of a sheet before the print is finished. This means the paper is "floating" free and can move around a bit. If the paper has a slight upward curl, or is thicker than standard photo paper, this can cause a head strike which leaves black smudges or streaks on the print. Paper curl is usually caused by humidity changes.</p> <p>Most printers have a software based control to move the print head up or down to adjust for paper thickness.The ability to raise the print head comes in handy if you've seen these problems:</p> <ul> <li>Pronounced lines in an image</li> <li>Scuff marks</li> <li>Ink splotches - particularly on the edges of paper</li> <li><a href="/infocenter/printer-adjustments-for-thick-papers-platen-gap.html">Continue reading Printer Adjustments for Thick Papers</a>.</li> </ul> <p>You can find more <a href="/infocenter/tips/tip-for-feeding-heavy-thick-double-sided-inkjet-papers.html">tips for handling and feeding inkjet papers</a> here.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#pinkhue" data-toggle="collapse">Why do my inkjet prints have a magenta / pink cast?</h3> <div class="collapse" id="pinkhue"> <p>There are a few reasons why your inkjet print might come out with a medium to strong magenta or pink cast or tint. Find out more in the riveting "<a href="/infocenter/tips/why-magenta-pink-cast-tint-inkjet-print.html">Why do my inkjet prints have a magenta or pink cast?</a>" article</p> </div> <h2 id="product">Product Related Questions <span class="scroll icon scrollTopWith"><em class="fa fa-4x fa-angle-up" aria-hidden="true"></em></span></h2> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#unique" data-toggle="collapse">What makes Red River papers unique?</h3> <div class="collapse" id="unique"> <p>Red River Paper is a paper converter. We buy bulk inkjet paper in rolls from mills in the USA, UK, EU, and Asia. At our facility in Dallas, TX, we sheet and cut our products into over 14 different sizes and rolls. When you buy from Red River Paper, we are the only step between you and the paper mill. This means better value and an assurance you are buying only the very best photo and artistic media. Because we are independent and distribute our own products, we are not only experts at all things inkjet, we are committed to service and support that are unmatched in our industry. Let us earn your loyalty and become your paper people of choice.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#acidity" data-toggle="collapse">Tell me about the acidity and archival nature of your papers.</h3> <div class="collapse" id="acidity"> <p>The base paper stock in virtually all inkjet media is acid and lignin free. Current paper making technology removes these elements by default.</p> <p>The coating on the inkjet paper is another matter. All high quality photo glossy media (as well as satin, semigloss, and luster) has a small amount of acidity in the coating. It is more or less a requirement for instant drying capability. The amount of acid in the coating is not enough to change the fade resistance outlook. You will find totally acid free papers if you look to matte and fine art varieties.</p> <p>The keys to protecting inkjet prints from fade are:</p> <ul> <li>Display under glass in a frame</li> <li>Display out of direct sun</li> <li>Storage in humidity and temperature controlled environments</li> </ul> <p>As you might imagine, paper is important. However, it is not nearly as critical as ink. Pigment based inks are designed to maximize fade resistance and time on display before major changes occur in your print. If long term print display is your intent, choose a <a href="/infocenter/list-of-pigment-ink-inkjet-printers.html">pigment inkjet printer</a>.</p> <p><strong><a href="/rr/red-river-paper-product-grades-explained.html">Learn more about Red River Paper product grades here</a></strong> </p></div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#sustain" data-toggle="collapse">RRP Certifications and Sustainability</h3> <div class="collapse" id="sustain"> <p>Red River Paper sells photographic and art quality inkjet paper. In other words, we provide the absolute best quality papers on the market. This limits our ability to use recycled or mixed paper pulp. However, all of the wood pulp we use comes from managed forests. </p> <p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html">Click for more information on the topic</a></p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html"> </a></div> <p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html"></a></p> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#compatible" data-toggle="collapse"><a href="/infocenter/red-river-paper-certifications-and-sustainability.html">Are your papers compatible with my printer?</a></h3> <p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html"></a></p> <p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html"></a></p> <div class="collapse" id="compatible"><a href="/infocenter/red-river-paper-certifications-and-sustainability.html"> </a> <p><a href="/infocenter/red-river-paper-certifications-and-sustainability.html">Red River Papers are compatible with any inkjet printer. Our papers are tested for quality and compatibility Epson, Canon, and HP models. Our products are sourced from some of the same mills that make Epson and Canon paper, so you can be assured Red River Paper only offers paper that is as good or better than the "big brands". Go here for a listing of the </a><a href="/sbprinter/">most popular Red River Paper products for your printer</a>.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#types" data-toggle="collapse">What types of paper do you offer?</h3> <div class="collapse" id="types"> <p>All Red River papers are inkjet paper. In general, this means that they have a chemical coating that helps trap inkjet ink and produce photos with sharp detail and bright color. We offer gloss, semigloss, satin, matte (non-gloss), watercolor (cotton), and speciality inkjet media.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#coatedside" data-toggle="collapse">On Red River Paper supplied on rolls, which side is coated?</h3> <div class="collapse" id="coatedside"> <p>All rolls are wound with the coating facing out.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#sizes" data-toggle="collapse">What sizes are available?</h3> <div class="collapse" id="sizes"> <p>Most Red River papers are available in the following sizes:</p> <div class="row"> <div class="col text-center"> <h5>Sheets</h5> 4x6<br> 5x7<br> 8x10<br> 8.5x11<br> 9x13<br> 12x12 <br> 11x14<br> 11x17<br> 13x19<br> 16x20<br> 17x22<br> 17x25 <br> 13x38 <br> </div> <div class="col text-center"> <h5>Greeting Card (Pre-scored sheets)</h5> 5" x 7" (7" x 10" Unfolded)<br> 4.5" x 6.25" (6.25" x 9" Unfolded)<br> 4.25" x 5.5" (5.5" x 8.5" Unfolded)<br> 4" x 9" Pano (8" x 9" Unfolded)<br> 5.5" x 8.5" (8.5" x 11" Unfolded)<br> 5.25" x 5.25" Square (5.25" x 10" Unfolded)<br> </div> <div class="col text-center"> <h5>Rolls</h5> 17"<br> 24"<br> 44"<br> </div> </div> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#pigment" data-toggle="collapse">Do your papers work with pigment inks?</h3> <div class="collapse" id="pigment"> <p>Yes. All of our products with the exception of 32lb. Premium Gloss are pigment compatible. This includes pigment inks from the printer manufacturers and alternative ink suppliers like Cone, MIS, InkSupply.com, Precision Colors, and STS. </p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#costof" data-toggle="collapse">How much do inkjet prints cost?</h3> <div class="collapse" id="costof"> <p>Inkjet printing is surprisingly affordable. Despite the hype of ultra-high ink costs, when you do the math, inkjet prints save you money. Compared to a print lab, inkjet prints larger than 5x7 are almost always more affordable. <a href="/cost-of-inkjet-printing.html">Detailed information on this topic is here</a>.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#howlong" data-toggle="collapse">How long will prints last on Red River papers?</h3> <div class="collapse" id="howlong"> <p>How long a print will last depends heavily on your printer. In fact, what ink your printer uses is about 75%-85% of the print life "equation". Pigment inks are an absolute must if you want prints that will last many years. Dye inks will make prints that last 20-30 years depending on the type of paper you use and display conditions. Always display prints under glass or sprayed with UV protectant for longest possible print life. Matte and watercolor papers offer longer print life (with dye and pigment ink) than do glossy and semigloss papers. Red River Paper does all print life testing with the Rochester Institute of Technology. <a href="/cost-of-inkjet-printing.html">You can access our results here</a>.</p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#iccProfiles" data-toggle="collapse">Do you offer ICC profiles for your papers?</h3> <div class="collapse" id="iccProfiles"> <p>Yes. Red River Paper has the <a href="/profiles/inkjet-printer-color-icc-profiles-red-river-paper.html">largest collection of printer color (ICC) profiles</a> for hundreds of printer models. </p> </div> <h3 class="accordionHead collapsed" aria-expanded="false" data-target="#drymount" data-toggle="collapse">Can I dry mount inkjet prints?</h3> <div class="collapse" id="drymount"> <p>Yes dry mounting is possible with inkjet papers. You will need to experiment with the temperature and time with different papers. In general you'll want to use the lowest possible heat setting you can when mounting inkjet media. Be prepared to do some testing. A detailed article on <a href="/infocenter/tips/how-to-dry-mount-mounting-inkjet-prints.html">dry mounting inkjet prints is here</a></p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#marking" data-toggle="collapse">Do Red River papers have markings or a logo on the back?</h3> <div class="collapse" id="marking"> <p>No.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#satincards" data-toggle="collapse">Do you have satin or luster greeting cards?</h3> <div class="collapse" id="satincards"> <p><a href="/infocenter/why-no-satin-or-luster-greeting-cards.html">We discuss that question here.</a></p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#label" data-toggle="collapse">Why do you label the sheets in your sample kits?</h3> <div class="collapse" id="label"> <p>Red River Paper virtually invented the inkjet paper sample kit. We've offered samplers for over many years years. In that time, we have tried every possible way of marking the sheets so our customers can easily identify the papers they like and need to purchase. Placing the label on the front of each paper creates the least amount of confusion, and helps to keep you the customer from being overwhelmed by a bunch of similar looking white sheets. Also, some papers cannot be stamped on the back as ink will adhere to that side of the media.</p> <p>As samples, we intend for these sheets to be printed so you can tell if you like them or not. While they can be used for production prints, we hope that you use them for testing purposes. Please note you can get a full trimmed 8x10 out of each sample sheet if you do not want the markings.</p> <p>We refer to the sample labeling on the sample kit order pages in two locations.</p> <p>You can get a full trimmed 8x10 out of each sample sheet if you do not want the markings.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#where" data-toggle="collapse">Where do your papers come from?</h3> <div class="collapse" id="where"> <p>We buy inkjet paper and media from mills in the USA, Europe, and Asia. Red River does business with a variety of paper makers from some of the largest to the smallest mills in the world. Our special relationships with these manufacturers make it possible for Red River to offer papers you cannot find anywhere else and products are great prices.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#blackwhite" data-toggle="collapse">What papers are best for Black & White printing?</h3> <div class="collapse" id="blackwhite"> <p>The answer is subjective, but we have a great <a href="/browse/best-inkjet-paper-for-black-white-printing.html">guide to black and white printing here</a>.</p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#laser" data-toggle="collapse">Do your papers work in a laser printer?</h3> <div class="collapse" id="laser"> <p>Our products are specifically coated for use with an inkjet printer. However, customers have used them in laser printers with success. The biggest issue is cost of inkjet paper compared to "laser papers". Inkjet paper costs much more than laser specific paper because of the coatings we use. Laser paper only requires a semi-smooth surface material to function properly. We encourage you to contact us and request a sample of any paper you are considering for your laser. Click here for more about <a href="/infocenter/will-inkjet-paper-work-in-my-laser-printer.html">inkjet papers in your laser printer.</a> </p> </div> <h2 id="company">Company Information <span class="scroll icon scrollTopWith"><em class="fa fa-4x fa-angle-up" aria-hidden="true"></em></span></h2> <h3 class="accordionHead" aria-expanded="false" data-target="#general" data-toggle="collapse">General Information</h3> <div class="collapse" id="general"> <p>Inkjet paper from inkjet paper experts. Red River was founded in 1997 and has over 70 years combined experience in fine papers. We hand pick fine paper from mills around the world and bring them to our plant in Dallas, Texas. From here, we convert the paper to various sheet sizes and rolls, as well as add special features available only from Red River. We offer wholesale direct pricing, and the convenience of over 30 different inkjet papers under one roof. Red River Paper invests the time and money to understand and test the latest inkjet technology from Epson, Canon, HP, Lexmark and others so you do not have too. Our client services representatives are well versed in our products and inkjet printing, and can give our clients helpful advice on which Red River papers will suit their needs. </p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#whereLoc" data-toggle="collapse">Where is Red River Paper Located?</h3> <div class="collapse" id="whereLoc"> <p>We are in Dallas, Texas. Our address is 8330 Directors Row, Dallas, TX 75247. <a href="https://goo.gl/maps/1z2STFsia792">Click here for a map of our location</a>. </p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#experiance" data-toggle="collapse">What is experience does Red River have in high quality papers?</h3> <div class="collapse" id="experiance"> <p>Our management staff has a combined 70 years experience in the fine paper industry. Our knowledge, contacts, and manufacturing experience make Red River Paper a truly unique inkjet paper company. </p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#orderline" data-toggle="collapse">Do you have a toll-free order line?</h3> <div class="collapse" id="orderline"> <p>Yes. 888-248-8774. </p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#tsline" data-toggle="collapse">Do you have a tech support line?</h3> <div class="collapse" id="tsline"> <p>Yes. 888-248-8774. </p> </div> <h3 class="accordionHead" aria-expanded="false" data-target="#hours" data-toggle="collapse">What are your hours of operation?</h3> <div class="collapse" id="hours"> <p>Monday - Friday 8am - 5pm Central Time. </p> </div> <h3>Related Posts and Information</h3> <p> <a href=""></a> </p> <p> <b>Last updated: April 12, 2024</b> </p> </div> </section> <div class="row"><div class="col text-right">[ | ]</div></div> </div> </div> </div> </div>  <div class="container globalFooter"> <div class="row"> <div class="col"> <div class="column randReviewContainer"> <h2>WHAT CUSTOMERS SAY ABOUT US</h2> <div> <div class="randHead"> <i class="fa fa-star text-warning" style="font-size: 1.2em;"></i> <i class="fa fa-star text-warning" style="font-size: 1.2em;"></i> <i class="fa fa-star text-warning" style="font-size: 1.2em;"></i> <i class="fa fa-star text-warning" style="font-size: 1.2em;"></i> <i class="fa fa-star text-warning" style="font-size: 1.2em;"></i> <span class="title ml-2"><b>polar pearl metalic</b></span> </div> <div class="randContent"> <span class="randReview"> This is by far the best B&W paper I've ever used! It is also fantastic on color landscapes and portraits. I have the 13x19 and the 4x6. The 4x6 is my go to to proof prints before using the 13x19. Every one who sees the prints asks immediately what paper I'm using. Takes a ho hum photo and really makes it pop! Real crisp images with sharp edges. Love IT!!!!!! </span> </div> <div class="randSig mt-2"> <span class="randAuthor">John P Connelly</span> <span class="randDate">Aug 29, 2014</span> </div> </div> <div class="allStoreReviews"> <a class="go-link-a" href="/browse/reviews/">See all 6266 Red River Paper PRODUCT reviews</a><br /> <a class="go-link-a" href="/redriver-paper-reviews.html">See all 1762 Red River Paper COMPANY reviews</a> </div> </div> </div> </div> </div> </div> <div class="footer no-print"> <div class="container"> <div class="row"> <div class="col-sm-6"> <div class="row"> <div class="col-sm-6"> <h4 class="">Products</h4> <a href="/browse/" class="f-link">Photo Paper</a> <a href="/cardshop/" class="f-link">Greeting Card Paper</a> <a href="/browse/roll-inkjet-photo-paper.html " class="f-link">Inkjet Paper Rolls</a> <a href="/inks/" class="f-link">OEM Ink</a> <a href="/accessories/" class="f-link">Accessories</a> <a href="/samples/" class="f-link">Sample Kits</a> </div> <div class="col-sm-6"> <h4 class="mt-4 mt-md-0">Company</h4> <a href="/CS/aboutredriver.htm" class="f-link">About Red River Paper</a> <a href="/CS/custom-sizes.htm" class="f-link">Custom Cutting Service</a> <a href="/CS/custom-inkjet-paper-converting-bulk-orders-white-box-inkjet-paper.htm" class="f-link">Custom Paper Converting</a> <a href="/rr/red-river-paper-inkjetter-affiliate-program.html" class="f-link">Red River Affiliate Program</a> <a href="/CS/volume-discounts.htm" class="f-link">Volume Discounts</a> <a href="/red-river-gift-certificate.html" class="f-link">Gift Certificates</a> </div> </div> </div> <div class="col-sm-6"> <div class="row"> <div class="col-sm-6"> <h4 class="mt-4 mt-md-0">Customer Service</h4> <a href="/contact-us.html" class="f-link">Contact Us (or Call 888-248-8774)</a> <a href="/order-history-list.html" class="f-link">Track Your Order</a> <a href="/CS/shipping-information.htm" class="f-link">Shipping Infomation</a> <a href="/CS/returns.htm" class="f-link">Returns and Refunds</a> <a href="/CS/tax.htm" class="f-link">Tax Exempt Information</a> <a href="/CS/privacy.htm" class="f-link">Privacy Policies</a> <a href="/CS/cookie-policy.htm" class="f-link">Cookie Policies</a> </div> <div class="col-sm-6"> <style>.ResetElements__Button-sc-8e6zl9-2 { font-family:'Roboto',sans-serif!important }</style> <span id="klaviyoscriptcall"></span> <div id="klaviyo-newsletter-signup"> <h4 id="klaviyo-signup-header" class="mt-4 mt-md-0">Join The Inkjetter Newsletter</h4> <div class="klaviyo-form-MGNqGn"></div> </div> <h4 class="mt-4 mt-md-0">Join Us On Social Media</h4> <div> <a href="https://www.facebook.com/redriverpaper?" target="_blank" class="f-icon"> <i class="fab fa-facebook-square"></i> </a> <a href="https://twitter.com/redriverpaper?" target="_blank" class="f-icon"> <i class="fab fa-twitter-square"></i> </a> <a href="https://www.instagram.com/redriverpaper/?" target="_blank" class="f-icon"> <i class="fab fa-instagram"></i> </a> <a href="https://www.youtube.com/user/redriverpaper" target="_blank" class="f-icon"> <i class="fab fa-youtube-square"></i> </a> </div> <h4 class="mt-4 mt-md-0">Payment Accepted</h4> <img loading="lazy" src="/images/cc/paypal_87w.png" class="img-fluid p-1" style="width:84px; height:52px;"> <img loading="lazy" src="/images/cc/visa_87w.png" class="img-fluid p-1" style="width:84px; height:52px;"> <img loading="lazy" src="/images/cc/mc_87w.png" class="img-fluid p-1" style="width:84px; height:52px;"> <img loading="lazy" src="/images/cc/discover87w.png" class="img-fluid p-1" style="width:84px; height:52px;"> <img loading="lazy" src="/images/cc/amex_87w.png" class="img-fluid p-1" style="width:84px; height:52px;"> </div> </div> </div> </div> <div class="row f-copyright"> <div class="col text-center"> <p>Red River Paper Inc. 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n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '1625813450893082'); fbq('track', 'PageView'); </script> <script> $(location.hash).addClass('show'); </script> <script defer type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=NkciyN"></script>  <script> $('.confirmclick').on('click', function () { return confirm('Are you sure?'); }); </script> <script> function showPassword() { var x = document.getElementByID("Password"); if (x.type === "password") { x.type = "text"; } else { x.type = "password"; } } </script> <script> $(function () { $('[data-toggle="popover"]').popover() }) </script>  <div class="modal fade" id="def_grade_archive" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title">Archival Grade Paper</h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p> Papers with the Archival designtation can take many forms. They can be glossy, matte, canvas, or an artistic product. These papers are acid free, lignin free and can be made of virgin tree fiber (alpha cellulose) or 25-100% cotton rag. They are likely to have optical or fluorescent brightening agents (OBAs) - chemicals that make the paper appear brighter white. Presence of OBAs does not indicate your image will fade faster. It does predict a slow change in the white point of your paper, especially if it is displayed without UV filter glass or acrylic. </p> <h5> Archival Grade Summary </h5> <ul> <li>Numerous papers - made from tree or cotton content</li> <li>Acid and lignin free base stock</li> <li>Inkjet coating layer acid free</li> <li>Can have OBAs in the base or the coating</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div>  <div class="modal fade" id="def_grade_museum" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title">Museum Grade Paper</h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p> Papers with the museum designation make curators happy. They are made from 100% cotton rag content and have no optical brightener content. (OBA) The base stock is acid and lignin free. The coating is acid free. This type of offers the most archival option in terms of media stability over time. </p> <h5> Museum Grade Summary </h5> <ul> <li>100% cotton rag content</li> <li>Acid and lignin free base stock</li> <li>Inkjet coating layer acid free</li> <li>No OBA content</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div>  <div class="modal fade" id="def_grade_photo" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title h5"> Photographic Grade Paper </h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">脳</span></button> </div> <div class="modal-body"> <p> Photo Grade products are designed to look and feel like modern photo lab paper. Most photo grade media are resin coated, which means they have a paper core covered by a thin layer of polyethelene (plastic) . Plastic gives the paper its photo feel, stability (flatness), water resistance, handling resistance, and excellent feed consistency. </p> <p> Prints on photo grade media are stable over long periods. With pigment inks in a protected environment, you can see up to 80 years on-display life. All RC papers are Photo Grade for two reasons. Plastic content is not technically archival by museum standards. Also, the inkjet coating of all RC papers is slightly acidic. It facilitates instant drying and does not actually change the stability of your inks over time. Virtually all RC papers have optical brightening agents (OBAs). </p> <h5 class="h5"> Photo Grade Summary </h5> <ul> <li>RC papers</li> <li>Plastic coated acid and lignin-free paper core</li> <li>Inkjet coating layer will have slight acidity</li> <li>Contain OBAs</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div> <script> // note, static value of number of brands var currentMenu; for (i = 1; i <= 19; i++) { // alert('Hiding ' + i); HideID('Product' + i); } HideID('nobrand'); if (document.cascade.Brand.selectedIndex) { // alert('Showing ' + document.cascade.Brand.selectedIndex); ShowID('Product' + document.cascade.Brand.selectedIndex); currentMenu = 'Product' + document.cascade.Brand.selectedIndex; } else { ShowID('nobrand'); currentMenu = 'nobrand'; } function ShowID(id) { // alert('Showing ' + id); document.getElementById(id).style.display = ''; document.getElementById(id).disabled = false; document.getElementById(id).selectedIndex = 0; } function HideID(id) { // alert('Hiding ' + id); document.getElementById(id).style.display = 'none'; document.getElementById(id).disabled = true; } function ChangeBrand(menu) { m = menu.selectedIndex; if (m == 0) { newmenu = 'nobrand'; } else { newmenu = 'Product' + m; } // alert('changing from ' + currentMenu + ' to ' + newmenu); HideID(currentMenu); ShowID(newmenu); currentMenu = newmenu; } </script> </body> </html>