Send us a message : Help organizer

<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="non_us"> <head>  <title> Send us a message : Help organizer </title>  <meta name="keywords" content="主催者ヘルプ, Organizer Help, 主辦單位指南"/>  <link rel="apple-touch-icon" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="72x72" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="114x114" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="144x144" href="/assets/misc/favicon.ico?702017" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NXKC3BF');</script>   <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="jzR6++JpxijFYrcfo+MgoNcRW/gYQoAyy3RlAHy5XXHWSRipVYkkqGZ4dYy2+BSfbptOjAPwpUJS3bzyeIJ83Q==" />   <link rel='shortcut icon' href='/assets/misc/favicon.ico?702017' />  <link rel="stylesheet" media="print" href="https://assets10.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets10.freshdesk.com/assets/cdn/falcon_portal_utils-8a3bd29b9a0d9073b84cf03839a2c189deb1814f7005c605c7b7dea19acb786d.css" />  <link href="/support/theme.css?v=3&d=1725972235" media="screen" rel="stylesheet" type="text/css">   <script src="https://assets10.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script>  <script src="https://assets7.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script>  <script type="text/javascript"> var portal = {"language":"en","name":"Help organizer","contact_info":"","current_page_name":"submit_ticket","current_tab":null,"vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":1078723,"preferences":{"bg_color":"#ffffff","header_color":"#ffffff","help_center_color":"#518449","footer_color":"#f5f5f7","tab_color":"#ffffff","tab_hover_color":"#02b875","btn_background":"#f3f5f7","btn_primary_background":"#56AB48","base_font":"Helvetica Neue","text_color":"#183247","headings_font":"Helvetica Neue","headings_color":"#183247","link_color":"#4d9940","link_color_hover":"#183247","input_focus_ring_color":"#56ab48","non_responsive":"false"},"image_placeholders":{"spacer":"https://assets5.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets8.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets6.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true}; var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NXKC3BF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <header class="header"> <div class="header-wrapper page page-tabs"> <div class="header-title"> <a href="https://peatix.com" target="_blank"> <img src="https://cdn.peatix.com/assets/production/static/images/peatix-logo.svg" class="svg-logo-peatix" height="27"> </a> <a href="https://help.peatix.com" class="portal-logo"> <img src="https://cdn.peatix.com/freshdesk/freshdesk-logo-help.png" width="58" height="27"> </a> </div> <a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> <nav class="header-nav" id="header-tabs"> <ul> <li><a href="https://help-attendee.peatix.com/en/support/home">Attendee Help</a></li> <li><a href="https://services.peatix.com/en/intl">Create Events</a></li> <li><a href="https://peatix.com/search">Find Events</a></li> <li><a href="https://peatix.com/dashboard">Looking for your ticket?</a></li> </ul> </nav> </div> </header>  <section class="help-center help-center__narrow"> <div class="hc-inner__narrow"> <div class="hc-title"> <h2 class="heading"> Help organizer 　 </h2></div> </div> </section> <div class="page">  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <div class="new_ticket_page"> <section class="content main rounded-6 fc-new-ticket"> <h3 class="heading"> Send us a message </h3> <p> <a href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821715-how-to-use-peatix-for-first-time-event-organizers-">How to use Peatix (for first time event organizers)</a> <p>  <div class="notification-wrap notification-wrap--new-ticket"> <div class="notification">Our support desk will be closed b/w Sat 28 Dec and Sun 5 Jan. We will respond to inquiries received during this period from 6 Jan. We will process the payouts for events ending on 24 Dec in 2024. Events that finish after then will be paid out in Jan 2024.</div> </div> <div class="notification-wrap notification-wrap--new-ticket"> <div class="notification">Starting from July 26, 2024, if your Country of Residence is United States, you will be directed to a Peatix page specifically for the United States. For more details: https://help-organizer.peatix.com/en/support/solutions/articles/44002540318</div> </div> <div class="notification-wrap notification-wrap--new-ticket"> <div class="notification">For events in Singapore and Malaysia published on and after 1 August 2024, the new ticketing fee of 4.9% + $0.99/ticket will be applied. More info https://help-organizer.peatix.com/en/support/solutions/articles/44001821779</div> </div> <div class="notification-wrap notification-wrap--new-ticket"> <div class="notification">We updated Peatix Privacy Policy with effect from August 27, 2024. You can find more details from “TOS” at the bottom of this page.</div> </div> <form class="form-portal ticket-form" rel="validate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/en/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" /><input type="hidden" name="authenticity_token" value="kr1v9pwV/2HQ/nOoBgIPWZZMG/8Pv5HDnGuQP242cIXLwA2kK/Ud4XPksTsTGTtmL8YOixQNtLMFwknNag1RKQ==" /> <div class="control-group " > <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Subject</label> <div class="controls "> <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" /> </div> </div> <div class="control-group " > <label class=" required control-label description-label " for="helpdesk_ticket_description">Question</label> <div class="controls "> <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html"> </textarea> <div class="single_file"> <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal"> <div class="attachments-list-wrap"> <div class="attachments-list-form" id="ticket-container"> <div class="attachment_contents"> <div id="ticket-attachments" class="attachments-wrap shared_attachment_list"> </div> </div> </div> <div class="clearfix"></div> <div class="hidden_upload"> <div class="add_attachment"><span>+</span> Attach a file</div> <input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" nameWhenFilled="helpdesk_ticket[attachments][][resource]" fileContainer="ticket-container" fileList="ticket-attachments" sendFocusTo="ticket-body" max_size="20" max_attachment= "" > </div> </div>   </div> <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item"> <span class="{{if (!file_valid) }} alert-invalid {{/if}}"> ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - </span> <span> {{if (file_valid) }} <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a> {{/if}} {{if (!file_valid)}} {{if (is_blocked) }} <div> <span class="alert-invalid-attach-text"> Your attachment(s) type is/are not supported.(Not Added) </span> </div> {{else}} <div> <span class="alert-invalid-attach-text"> Exceeds attachments size(Not Added) </span> </div> {{/if}} {{/if}} </span> </div> </script> <script type="text/javascript"> // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){ jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({ 'background-color': 'inherit', 'background-image': 'inherit', 'color': 'inherit', 'box-shadow': 'inherit' }); }); jQuery('li.portal-attach a.attach-link-wrap') .bind('mouseover', function(){ jQuery(this).removeAttr('style'); }) .bind('mousemove', function(event){ // Fix to move "Browse" button along with mouse pointer - fix for IE. p=jQuery(this).find('div').first(); newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0)); window.title = newLeft; p.css({left: newLeft, top: 0}); }) </script> </div> </div> </div> <div class="control-group " > <label class=" required control-label requester-label " for="helpdesk_ticket_email">Email address</label> <div class="controls "> <div class="row-fluid"> <input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" /> <div id="name_field" class="default_name_field hide"> <input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text" /> </div> </div> </div> </div> <div class="control-group " > <label class=" control-label cf_event_name_1078723-label " for="helpdesk_ticket_cf_event_name_1078723">Event name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_event_name_1078723]" id="helpdesk_ticket_custom_field_cf_event_name_1078723" /> </div> </div> <div class="control-group " > <label class=" control-label cf_event_url_1078723-label " for="helpdesk_ticket_cf_event_url_1078723">Event page URL</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_event_url_1078723]" id="helpdesk_ticket_custom_field_cf_event_url_1078723" /> </div> </div> <div class="control-group " > <label class=" required control-label cf_country_1078723-label " for="helpdesk_ticket_cf_country_1078723">Country of event</label> <div class="controls "> <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_country_1078723]" id="helpdesk_ticket_custom_field_cf_country_1078723"><option value="">...</option> <option data-id="2043001977058" value="Japan">Japan</option> <option data-id="2043001977059" value="Singapore">Singapore</option> <option data-id="2043001977060" value="Malaysia">Malaysia</option> <option data-id="2043001977061" value="United States">United States</option> <option data-id="2043001977062" value="Hong Kong">Hong Kong</option> <option data-id="2043001977063" value="Philippines">Philippines</option> <option data-id="2043001977064" value="Taiwan">Taiwan</option> <option data-id="2043001977065" value="Thailand">Thailand</option> <option data-id="2043001977066" value="Canada">Canada</option> <option data-id="2043001977067" value="Australia">Australia</option> <option data-id="2043001977068" value="New Zealand">New Zealand</option> <option data-id="2043001977069" value="India">India</option> <option data-id="2043001977070" value="Indonesia">Indonesia</option> <option data-id="2043001977071" value="South Korea">South Korea</option> <option data-id="2043001977072" value="Sri Lanka">Sri Lanka</option> <option data-id="2043001977073" value="Vietnam">Vietnam</option> <option data-id="2043001977074" value="Austria">Austria</option> <option data-id="2043001977075" value="Belgium">Belgium</option> <option data-id="2043001977076" value="France">France</option> <option data-id="2043001977077" value="Germany">Germany</option> <option data-id="2043001977078" value="Ireland">Ireland</option> <option data-id="2043001977079" value="Italy">Italy</option> <option data-id="2043001977080" value="Luxembourg">Luxembourg</option> <option data-id="2043001977081" value="Netherlands">Netherlands</option> <option data-id="2043001977082" value="Spain">Spain</option> <option data-id="2043001977083" value="United Kingdom">United Kingdom</option> <option data-id="2043001977084" value="China">China</option> <option data-id="2043001977085" value="N/A">N/A</option></select> </div> </div>  <div class="control-group"> <div class="controls recaptcha-control"> <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer ></script> <div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>"white"}"></div> <noscript> <div> <div style="width: 302px; height: 422px; position: relative;"> <div style="width: 302px; height: 422px; position: absolute;"> <iframe src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> </iframe> </div> </div> <div style="width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;"> </textarea> </div> </div> </noscript> </div> </div> <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)" /> <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" /> <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="https://wired-phase-transition.peatix.com/" /> <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="708" /> <div class="form-actions"> <input type="submit" name="commit" value="Submit" id="helpdesk_ticket_submit" class="btn btn-primary" /> <a class="btn" href="/en/support/home">Cancel</a> </div> </form> <script src="https://assets4.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js"></script> <script> //<![CDATA[ jQuery(document).on('focus', '.redactor_editor', function() { jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group') }); jQuery(document).on('blur', '.redactor_editor', function() { if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){ jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group') } }); (function($){ var populateRequestForm = function(){ var requester_input = $('#helpdesk_ticket_email'); requester_input.val("").trigger('focusout'); }; jQuery(document).ready(function(){ populateRequestForm(); jQuery('#meta_referrer').val(document.referrer.escapeHTML()); callbackToSolutionSearch = function(string){ var search_url = encodeURI("/en/support/search/solutions?max_matches=5&term="+string) jQuery.ajax({ url: search_url, dataType: 'json', success: function(data){ var search_items = jQuery("<ul class='unstyled'>") jQuery.each(data, function(i, item){ jQuery( "<li>" ) //.append('<span class="label label-small label-light ">'+ item.group +'</span>') .append("<a href='"+item.url+"'>" + item.title + "</a> ") .append('<p class="max-search-content">'+ item.desc +'</p>') //.addClass(item.type.toLowerCase()+'-item') .appendTo( search_items ) }) if(data.length > 4){ jQuery("<li>") .append("<a class='search-results-link'>" + "Show all results" + "</a> ").appendTo( search_items ) } if(data.length > 0){ jQuery("#new-ticket-search") .html(search_items) .prepend("<h4>Related articles...</h4>") .show() } jQuery('.search-results-link').attr('href', search_url); jQuery("#helpdesk_ticket_subject").removeClass("sloading loading-small loading-right"); } }); } jQuery("#helpdesk_ticket_subject").on("blur", function(ev){ var searchString = this.value.replace(/^\s+|\s+$/g, ""); if(searchString != '' && searchString.length > 1){ jQuery(this).addClass("sloading loading-small loading-right"); callbackToSolutionSearch(searchString); }else{ jQuery(this).removeClass("sloading loading-small loading-right"); } }); if( jQBrowser.desktop ){ var redactor_type = "anonymous-ticket" invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type) } var focus_element = Form.findFirstElement(document.forms[0]); if ($(focus_element).prop('id') == "helpdesk_ticket_ticket_body_attributes_description_html"){ jQuery(focus_element).data('redactor').$editor.focus(); } else { Form.focusFirstElement(document.forms[0]); } jQuery(".dynamic_sections") .on("change", function(e){ var id; var fieldId = this.id; var $el = jQuery(this); var selected = $el.find(':selected'); if (selected.length > 0){ id = selected.data().id; } var nextElements = $el.closest('div.control-group').nextAll(); nextElements.each(jQuery.proxy(function(index, dataItem){ if (jQuery(dataItem).hasClass('ticket_section')) dataItem.remove(); else return false; },this)); var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id; var element = jQuery(picklistElementSelector).parent(); var transformedElements; if(element.length != 0) { transformedElements = jQuery(jQuery(picklistElementSelector).val() .replace(new RegExp('&lt', 'g'), '<') .replace(new RegExp('&gt', 'g'), '>')); transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group')); initLookupFields(transformedElements, true); } }); jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change'); jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change'); initLookupFields(); }); jQuery("#helpdesk_ticket_email").focusout(function(){ var ticket_email = jQuery("#helpdesk_ticket_email").val(); if(false){ jQuery.ajax({ type: 'POST', data: {email : ticket_email}, datatype: 'json', url: "/helpdesk/commons/user_companies", success: function(data){ if(data != false){ jQuery('#helpdesk_ticket_company_id').empty(); jQuery.each(data, function(key, val){ jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id"); }); if(!jQuery("#cc_emails").hasClass("non_company_ccs")){ jQuery("#helpdesk_ticket_company_id").on("change", function(){ jQuery("#cc_emails_filter").select2('val', '').empty(); }); } jQuery('#helpdesk_ticket_company_id').val('').change(); jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email")); jQuery('#helpdesk_ticket_company_id').removeAttr("disabled"); jQuery('.company-label').parent().slideDown(); jQuery('#add-cc-button').slideDown(); }else{ jQuery('#helpdesk_ticket_company_id').attr("disabled", true); jQuery('.company-label').parent().slideUp(); if(false) jQuery('#add-cc-button, #cc-emails').slideUp(); } } }); } }).trigger("focusout"); var form_submitted = false; jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) { var _form = jQuery('#new_helpdesk_ticket'); var validForm = _form.valid(); _form.find('.datepicker_popover').each(function(index) { validForm = jQuery(this).valid() && validForm; }); if(validForm) { jQuery(this).removeClass('cancel'); } else { jQuery(this).addClass('cancel'); return false; } var cc_emails = _form.find('input[name="cc_emails"]') var cc_emails_val = cc_emails.val() if (cc_emails_val && cc_emails_val.split(",").length >= 50) { alert('You can add upto 50 CC emails'); return false; } if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){ var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles)); removeFromSessionStorage('seenArticlesArray'); } _form.find("button, a.btn").attr('disabled',true); }); $(window).on('load', function() { $('[id^="helpdesk_ticket_group_"]').trigger('change'); }); })(jQuery); //]]> </script> <script> //<![CDATA[ (function($){ $(document).ready(function(){ $("#helpdesk_ticket_email").focusout(function(){ var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase(); var current_user_email = ""; var $nameField = $("#name_field"); (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown(); }); }); })(jQuery); //]]> </script> <script type="text/javascript"> var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown'); if (ticketFormsDropdown) { var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading'); ticketFormPageTitle && ticketFormPageTitle.classList.add('hide'); } </script> </section> <section class="sidebar content-light rounded-6 hide ticket-search" id="new-ticket-search"> <br /> </section> <script type="text/javascript"> // don't use attendee/organizer form fields jQuery('#helpdesk_ticket_product_id').parents('.control-group').remove(); </script> <script> // add privacy policy jQuery('.form-actions').before( 　 '<p class="privacy-policy">Please read our <a href="https://about.peatix.com/privacy.html?hl=en" target="_blank">"Privacy Policy"</a> for management of personal information.</p>' 　 ); jQuery('.requester-label').after( '<p>If you have a Peatix account, please enter the registered email address of your account and we will be able to assist you smoothly.</p>' ); jQuery('input#helpdesk_ticket_submit').val( 'Agree and submit' ); </script> </div> </div> </div>   <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "Your ticket has been created.") { jQuery('#notice').text("Thank you for submitting your enquiry! We will respond to you as soon as we can."); } }); </script>  <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "チケットが作成されました。") { jQuery('#notice').text("お問い合わせを受け付けました。追って、Peatixサポートよりご返答させていただきます。（営業時間：平日10：00-18：00　土日祝、年末年始、GWを除く）"); } }); </script>  <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "您已成功建立新 Ticket") { jQuery('#notice').text("感謝您的詢問，我們將盡快回覆您。"); } }); </script>  <footer class="global-footer-wrap"> <div class="global-footer page clearfix"> <ul class="footer-nav"> <li class="footer-nav-item"><a href="https://services.peatix.com/en/intl">Create Events</a></li> <li class="footer-nav-item"><a href="https://blog.peatix.com/sg">Blog</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/aboutus.html?hl=en" target="_blank">About Peatix</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/jobs.html">Jobs</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/pressroom.html">Press Room</a></li> </ul> <div class="social-media clearfix"> <a href="https://ptix.co/TwitterGlobal" class="visit-twitter icon-twitter">Twitter</a> <a href="https://ptix.co/FacebookGlobal" class="visit-fb icon-fb">Facebook</a> <a href="https://ptix.co/InstagramGlobal" class="visit-insta icon-instagram">Instagram</a> </div> <div class="lang-switch-wrap"> <div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle='tooltip' data-placement="bottom" title=""><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>English</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="active" tabindex="-1" href="/en/support/tickets/new"><span class='icon-dd-tick-dark'></span>English </a></li><li><a class="" tabindex="-1" href="/ja-JP/support/tickets/new">Japanese</a></li></ul></li></ul></div> </div> <ul class="footer-legal"> <li class="footer-nav-item"><a href="https://about.peatix.com/dmca.html">DMCA</a></li> <li class="footer-nav-item"><a href="https://about.peatix.com/cookies.html">Cookie Notice</a></li> <li class="footer-nav-item">© 2024Peatix Inc.</li> </ul> </div> </footer> <script src="https://assets4.freshdesk.com/assets/cdn/portal_bottom-34a98e1f6e4a2d6122e54625f7eba21c503bf0939cb4dc65326f10aa37467e4f.js"></script> <script src="https://assets7.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets1.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script>  <script src="https://assets6.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script>  <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>

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