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Nuestra política de privacidad - FGC
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for_hidden hidden"></div></header><main id="page-content" class="l-main" itemprop="mainContentOfPage"> <section class="l-section wpb_row container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><pre><span><span><a href="https://www.fgc.cat/es/">Portada</a></span> » <span class="breadcrumb_last" aria-current="page">Política de Privacidad FGC</span></span></pre> </div></div><h1 style="text-align: center" class="vc_custom_heading vc_do_custom_heading us_custom_cda6f729" >Política de Privacidad</h1></div></div></div></div></div></section><section class="l-section wpb_row us_custom_f88c2bc0 container height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><p>Ferrocarrils de la Generalitat de Catalunya, Vallter SA y Actius de Muntanya, SA (en adelante referidas conjuntamente como FGC) garantizan la confidencialidad de los datos personales que se facilitan a través de la página de esta web en los términos establecidos por el Reglamento (UE) 2016/679 del Parlamento y del Consejo, de 27 de abril de 2016 relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos (Reglamento General de Protección de Datos) y por la Ley Orgánica 3/2018, de 5 de diciembre, de protección de datos personales y garantía de los derechos digitales (LOPD-GDD), ya que se han implementado las medidas de seguridad necesarias y adecuadas a los riesgos asociados a los tratamientos.</p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >I. Responsables del tratamiento</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Los responsables del tratamiento de los datos de la persona interesada son:</span></p> <ul class="ul1"> <li class="li1"><span class="s1">Ferrocarrils de la Generalitat de Catalunya, con domicilio en Barcelona, 08017, C. dels Vergós, 44, y con CIF Q0801</span><span class="s2">576J. </span></li> <li class="li2"><span class="s1">Vallter SA, con domicilio en Setcases (Girona), 17869, Pla de Morens, s/n, y con CIF A17015165.</span></li> <li class="li2"><span class="s1">Actius de Muntanya, SAU, con domicilio en Barcelona, </span><span class="s4">08017, C. dels Vergós, 44, y con </span><span class="s1">CIF A08141897.</span></li> </ul> <p class="p1"><span class="s1">Información de contacto del Delegado de Protección de Datos (DPD): <a href="/cdn-cgi/l/email-protection#c5a1b5a185a3a2a6eba6a4b1"><span class="s5"><span class="__cf_email__" data-cfemail="9df9edf9ddfbfafeb3fefce9">[email protected]</span></span></a></span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >II. Finalidades con las que se tratan vuestros datos personales</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Se informa a la persona interesada que los datos personales proporcionados serán tratados con las siguientes finalidades:</span></p> <p class="p1"><span class="s2">II.1 Actividad de movilidad</span></p> <ol class="ol1"> <li class="li1"><span class="s1">En el caso de los datos de las personas usuarias de la plataforma FGC PERSONAS USUARIAS, la finalidad principal es la de gestionar el registro, acceso, modificación y baja como persona usuaria de la plataforma FGC PERSONAS USUARIAS. Esta finalidad se concreta de manera específica en:</span> <ul class="ul1"> <li class="li2"><span class="s4">Tratar los datos personales de las personas usuarias, incluyendo los datos de valor añadido </span><span class="s1">que ayudarán a conocer mejor a la persona usuaria (en cuanto a sus hábitos e intereses) y a calificarla. </span>Esta finalidad comporta la elaboración de un perfil de usuario que consiste en clasificar y calificar a las personas interesadas según los datos de valor añadido que hayan facilitado (código postal de residencia, composición familiar, uso del transporte en general, combinación de transportes, tipo de billete y frecuencia de uso, motivo de utilización, intereses). Esto permitirá, a las personas interesadas, recibir información personalizada de los diferentes servicios que les puede ofrecer FGC.</li> <li class="li2"><span class="s1">Gestionar las comunicaciones informativas o comerciales de FGC que quiera recibir la persona usuaria.</span></li> <li class="li2"><span class="s1">Gestionar el servicio de alertas personalizado para que la persona usuaria pueda conocer las incidencias de las líneas y estaciones en tiempo real. </span>FGC podrá utilizar ciertos datos de conexión y ubicación facilitados por el dispositivo móvil del Usuario (la dirección IP, los datos de la tarjeta SIM y de la conexión wifi, la plataforma o la latitud/longitud). Esta finalidad comporta la elaboración de un perfil de usuario que consiste en clasificar los interesados según afinidades y preferencias de transporte (lugares, trayectos, líneas y paradas favoritas). Para esta finalidad, FGC elaborará un perfil teniendo en cuenta las preferencias dadas por la persona usuaria y los datos facilitados por su terminal como las coordenadas geográficas. Esto permitirá, a las personas interesadas, recibir información que les afecta de la manera más precisa posible, encontrar soluciones de transporte público cercano y disfrutar de mejoras en los servicios ofrecidos por FGC gracias a la información proporcionada.</li> <li class="li2"><span class="s1">Gestionar el Plan de fidelización de las personas usuarias que hayan activado el servicio de alertas personalizado.</span></li> <li class="li2"><span class="s1">Enviar comunicaciones de campañas de promoción de las actividades que se llevan a cabo a nivel de FGC, en especial, de las actividades que se hacen en las estaciones de montaña de FGC (La Molina, Vallter 2000, Vall de Núria, Espot y Portainé), en los trenes cremallera de Montserrat y Vall de Núria, en los diferentes trenes turísticos (Tren dels Llacs, Tren del Ciment), en el Centre d’Observació de l’Univers, y en cualquier otra explotación que FGC pueda gestionar en un futuro.</span></li> <li class="li2"><span class="s1">Enviar a la persona usuaria comunicaciones dirigidas a conocer la valoración y satisfacción de los interesados sobre los productos adquiridos o los servicios prestados efectivamente por FGC.</span></li> </ul> </li> <li class="li4"><span class="s1">Dar respuesta a las consultas, quejas y reclamaciones o sugerencias realizadas a través de nuestra web, con la finalidad de responder a los mismos.</span></li> <li class="li4"><span class="s1">Registrar su correo para recibir la Newsletter que periódicamente enviamos a nuestros clientes, si nos autoriza a hacerlo.</span></li> <li class="li4"><span class="s1">Preservar la seguridad de las personas usuarias y del personal de FGC, así como de los bienes y activos de FGC, por esta razón tenemos cámaras de videovigilancia que gravan la imagen y también la voz en algunos casos en todas nuestras instalaciones, incluidos los edificios corporativos, talleres, almacenes, las estaciones y vagones de trenes, ascensores, zonas de acceso, estaciones de montaña e instalaciones del Centre d’Observació de l’Univers.</span></li> <li class="li4"><span class="s1">Gestionar su currículum.</span></li> <li class="li4"><span class="s1">La gestión de diferentes títulos de acceso en las instalaciones (T-Andana, T-Acompanyant).</span></li> <li class="li4"><span class="s1">La gestión del registro de entrada en nuestras instalaciones.</span></li> <li class="li4"><span class="s1">La gestión de diferentes carnés (Carné de pensionista, T-16, T-Aturat).</span></li> <li class="li4"><span class="s1">La gestión de las Percepciones mínimas.</span></li> </ol> <p class="p1"><span class="s2">II.2 Actividad de FGC Turisme</span></p> <ol class="ol1"> <li style="list-style-type: none;"> <ol class="ol1"> <li class="li5"><span class="s4">En el caso de los datos </span><span class="s6">personales que se facilitan a través de las páginas de las webs <a href="http://www.turismefgc.cat"><span class="s7">www.turismefgc.cat</span></a></span><span class="s4">, <a href="http://www.lamolina.cat"><span class="s7">www.lamolina.cat</span></a>, <a href="http://www.valldenuria.cat"><span class="s7">www.valldenuria.cat</span></a>, <a href="http://www.vallter2000.cat"><span class="s7">www.vallter2000.cat</span></a>, <a href="http://www.portaine.cat"><span class="s7">www.portaine.cat</span></a>, <a href="http://www.espotesqui.cat"><span class="s7">www.espotesqui.cat</span></a>, <a href="http://www.cremallerademontserrat.cat"><span class="s7">www.cremallerademontserrat.cat</span></a>, <a href="http://www.trendelsllacs.cat"><span class="s7">www.trendelsllacs.cat</span></a>, <a href="http://www.trendelciment.cat"><span class="s7">www.trendelciment.cat</span></a>, <a href="http://www.skipallars.cat"><span class="s7">www.skipallars.cat</span></a>, <a href="http://www.boitaull.cat"><span class="s7">www.boitaull.cat</span></a>, <a href="http://www.turistren.cat"><span class="s7">www.turistren.cat</span></a>, <a href="http://www.parcastronomic.cat"><span class="s7">www.parcastronomic.cat</span></a>, las finalidades son las siguientes:</span> <ul class="ul1"> <li class="li1"><span class="s1">Comercio Electrónico: La finalidad es registrar sus datos personales para gestionar las comunicaciones comerciales derivadas de la contratación de productos y servicios a través de los canales de venta de FGC.</span></li> <li class="li1"><span class="s1">Infoneu: La finalidad es registrar su correo para enviarle el boletín periódico de estado de pistas (infoneu) que enviamos a los usuarios.</span></li> <li class="li1"><span class="s1">Contacto: La finalidad es dar respuesta a las consultas realizadas a través de nuestra página web</span></li> <li class="li1"><span class="s1">Boletín de Noticias / Newsletter: La finalidad es registrar su correo para enviarle el boletín de noticias (newsletter) con información de actualidad y comercial de los destinos turísticos gestionados por FGC</span></li> <li class="li1"><span class="s1">Club de Fidelización “Club Pirineu 365”: La finalidad es registrar su correo para formalizar su adhesión al club y poder enviarle comunicaciones relacionadas con las actividades, promociones y ventajas de éste.</span></li> <li class="li6"><span class="s8">Eslálom tecnológico de La Molina y/u otras actividades de gamificación en las explotaciones turísticas de FGC: La finalidad es poder obtener la descarga del vídeo en el que Vd. o la persona a quien representa aparece haciendo uso de la actividad de eslálom o de otras actividades de gamificación en las estaciones de FGC.</span></li> <li class="li6"><span class="s8">Concursos – Sorteos: La finalidad es registrar su participación en concursos, sorteos y otras actividades difundidas a través de los soportes de comunicación digitales (redes, web…) con el objetivo de podernos comunicar con Vd. en caso de resultar premiado/ada o bien de hacerle llegar comunicaciones especificas según el objeto de la captación.</span></li> </ul> </li> <li class="li8"><span class="s8">Respecto al uso de las aplicaciones móviles de La Molina, Vallter, Espot Esqui, Port Aine, Boi Taüll y Vall de Núria las finalidades con las que serán tratados los datos personales de la persona usuaria, son los siguientes:</span> <ul class="ul1"> <li class="li2"><span class="s1">Que puedan hacer uso de los retos y actividades que se propongan e interactuar con otros miembros de la plataforma, así como comprar productos, durante su estancia en pistas.</span></li> <li class="li2"><span class="s1">Para responder a sus solicitudes de asistencia técnica y comentarios.</span></li> <li class="li2"><span class="s1">Su información de perfil, de las actividades y el uso que hace de la App cuando se registra un track o una foto (incluida la fecha, hora e información sobre geolocalización, así como sus estadísticas), de cuando participa en un reto, de cuando ve actividades de otras personas usuarias o hace uso de cualquier otra manera de los servicios de Skitude, se utiliza con la finalidad de monitorizar el uso que realiza de las aplicaciones móviles y poder responder a sus solicitudes de asistencia técnica y comentarios.</span></li> </ul> </li> <li class="li6"><span class="s10">Respecto de la aplicación Skiline</span><span class="s1"> las finalidades con las que serán tratados los datos personales de la persona usuaria, son poder utilizar el forfait como disparador del Photopoint y recoger las fotos con el forfait a través de la aplicación de Skiline o en un terminal de Skiline directamente en la estación de esquí.</span></li> <li class="li6"><span class="s10">En cuanto al servicio de conexión a internet gratuita (wifi) a través de los diferentes portales de acceso del grupo FGC, las finalidades con las que serán tratados los datos personales de las personas usuarias será poder gestionar el servicio wifi y el envío de comunicaciones comerciales por vía electrónica de carácter informativo y comercial de productos y servicios turísticos de Ferrocarrils de la Generalitat de Catalunya.</span></li> </ol> </li> </ol> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >III. Legitimación para tratar sus datos</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">La base legal del tratamiento de sus datos personales de las personas usuarias para las finalidades indicadas en las letras II.1 a), b), c), e) y g) del apartado anterior es el consentimiento previo e inequívoco de la persona interesada.</span></p> <p class="p1"><span class="s1">La base legal del tratamiento de los datos personales de las personas usuarias para las finalidades indicadas en las letras II. 1 d) y i) del apartado anterior es el cumplimiento de una misión de interés público.</span></p> <p class="p1"><span class="s1">La base legal del tratamiento de los datos personales de las personas usuarias para las finalidades indicadas en las letras II.1 f) y h) del apartado anterior es la ejecución del contrato en el que la persona usuaria es parte.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >IV. Plazo de conservación de sus datos</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Sus datos se conservarán mientras sean necesarios para la finalidad para la que fueron facilitados. No obstante, FGC aplicará plazos especiales de conservación en los siguientes casos:</span></p> <ul class="ul1"> <li class="li2"><span class="s2">Consultas, Reclamaciones o Sugerencias se conservarán el mínimo tiempo legalmente posible, aunque los datos personales facilitados en las Consultas y Sugerencias, se destruirán pasados seis meses.</span></li> <li class="li2"><span class="s2">Para los suscriptores de la Newsletter, a los tres meses de causar baja, se borrarán parcialmente los datos del correo (disociación), para controles estadísticos. Los datos de Videovigilancia se conservarán durante un plazo máximo de 30 días, excepto que hayan de ser puestos a disposición de </span><span class="s3">las Fuerzas y Cuerpo de Seguridad del Estado y los órganos judiciales.</span></li> <li class="li2"><span class="s2">Los currículums se conservarán durante 12 meses para la actividad FGC Mobilitat y 24 meses para la actividad de Turisme i Muntanya.</span></li> </ul> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >V. Cesión de vuestros datos</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Para cumplir con las finalidades anteriores, los datos personales del Usuario podrán ser cedidos a:</span></p> <ul class="ul1"> <li class="li2"><span class="s2">Los datos personales relacionados con las percepciones mínimas se podrán ceder al Departament de la Vicepresidència i de Polítiques Digitals i Territori de la Generalitat de Catalunya, en los casos legalmente previstos.</span></li> <li class="li2"><span class="s2">Los datos de los formularios sobre Consultas no se facilitarán a nadie, se tratan internamente en FGC.</span></li> <li class="li1"><span class="s1">Entidades colaboradoras para gestionar y atender los compromisos derivados de los concursos y promociones en los que participa la persona usuaria.</span></li> <li class="li2"><span class="s2">Para los suscriptores de la Newsletter no se cederán los datos, los tratará una tercera empresa que es quien realiza la gestión del envío de la Newsletter, con la que se ha firmado el debido contrato de prestación de servicios como Encargado del Tratamiento.</span></li> <li class="li1"><span class="s1">Administraciones Públicas en los casos en que se requiera de acuerdo con las disposiciones legales y reglamentarias aplicables en cada caso y, si fuera necesario, igualmente a otros órganos como las Fuerzas y Cuerpos de Seguridad del Estado y los órganos judiciales.</span></li> <li class="li1"><span class="s1">Los datos también se podrán ceder entre las entidades integrantes del grupo FGC. </span></li> </ul> <p class="p3"><span class="s1">No se realiza transferencia de datos con terceros países.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >VI. Derechos que os amparan en relación a los datos</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">De conformidad con los derechos que le otorga la normativa vigente en materia de protección de datos personales, FGC pone en conocimiento de la persona usuaria que tiene derecho a ejercer los derechos de acceso, rectificación, oposición, supresión, portabilidad y limitación del tratamiento de los datos personales recogidos por FGC.</span></p> <p class="p1"><span class="s1">Estos derechos los podrá ejercer gratuitamente la persona usuaria, y si fuera el caso, quien le represente, mediante una solicitud escrita y firmada dirigida a la dirección siguiente: C. dels Vergós, 44, 08017, Barcelona (a la atención del Delegado de Protección de Datos) o a través del correo electrónico <a href="/cdn-cgi/l/email-protection#9cf8ecf8dcfafbffb2fffde8"><span class="s2"><span class="__cf_email__" data-cfemail="73170317331514105d101207">[email protected]</span></span></a></span><span class="s2">,</span><span class="s1"> indicando en el asunto: “Ejercicio derechos RGPD”. En la petición deberá incluirse: nombre y apellidos de la persona usuaria, domicilio a efectos de notificaciones, fotocopia del documento nacional de identidad o pasaporte y una petición en la que se concrete la solicitud.</span></p> <p class="p1"><span class="s1">El derecho de rectificación, además podrá ejercerlo la misma persona usuaria accediendo a “Mi perfil” dentro de la plataforma FGC PERSONAS USUARIAS.</span></p> <p class="p1"><span class="s1">El ejercicio del derecho de supresión supondrá necesariamente la baja de la plataforma FGC PERSONAS USUARIAS y dejará sin efecto cualquier actividad, promoción o sorteo en los que esté participando la persona usuaria.</span></p> <p class="p1"><span class="s1">Además de los derechos anteriores, el interesado tendrá derecho a retirar el consentimiento otorgado en cualquier momento, sin que esta acción afecte la licitud del tratamiento anterior.</span></p> <p class="p2"><span class="s1">FGC recuerda a la persona usuaria que en cualquier momento tiene derecho a presentar una reclamación ante la Autoridad Catalana de Protección de Datos (<a href="http://www.apdcat.gencat.cat"><span class="s2">www.apdcat.gencat.cat</span></a>) en relación al tratamiento de sus datos personales.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >VII. Veracidad de los datos</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p>Las personas usuarias son responsables de la veracidad de sus datos, comprometiéndose a no introducir datos falsos y a proceder a la modificación de los mismos, si fuese necesario.</p> </div></div></div></div></div></div></div></section> </main> </div> <style data-type="us_custom-css">.footer_header{font-size:16px;font-weight:bold;line-height:1.13;color:var(--slime-green);margin-left:2.5rem}.lista_footer{list-style-type:none}.lista_footer li a,.lista_footer li a:hover{color:white}.menu_subfooter li{display:inline}.pie_responsive_lista li{display:block}.menu_subfooter{list-style-type:none}.menu_subfooter li a,.menu_subfooter li a:hover{color:white;font-size:12px;padding-right:40px}.footer_social:hover{color:red}.wpml-ls-legacy-dropdown ul{list-style-type:none;width:160px;margin-left:0px;color:#97d700}.wpml-ls-legacy-dropdown ul li 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v-if="valoracionSent" v-html="valoracionSentText"></div> </div> <!-- para tener el boton con aspector redondo y sin texto elimine la clase big --> <button class="chatButton" :class="{'big': !openChat, 'hide': openChat}" @click="toggleChat" aria-label="Obrir/tancar Chatbot"> <div class="chatButton-content" aria-hidden="true"> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 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style="min-width: 40px;"><div aria-hidden="true" class="chatButton-content"><div class="chatButton-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C"></path></svg></div> </div> </button> <div class="chatBox-header-title"></div> <div class="chatBox-header-languageSelect"> <button aria-haspopup="listbox" aria-expanded="false" id="dropdownLanguageButton" class="chatBox-header-languageSelect-lang" aria-label="Canviar idioma del ChatBot" > <span></span> <svg width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Cambiar el idioma</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M0.209209 0.213568C0.48528 -0.0682539 0.93111 -0.0711588 1.21068 0.204852L1.21936 0.213568L5 4.07297L8.78064 0.213568C9.05671 -0.0682539 9.50254 -0.0711588 9.78211 0.204852L9.79079 0.213568C10.0669 0.495389 10.0697 0.950508 9.79933 1.2359L9.79079 1.24477L5.50508 5.61977C5.22901 5.90159 4.78318 5.90449 4.50361 5.62848L4.49492 5.61977L0.209209 1.24477C-0.0697365 0.960008 -0.0697365 0.498325 0.209209 0.213568Z" fill="white" /> </svg> </button> <ul class="chatBox-header-languageSelect-list" role="listbox" aria-labelledby="dropdownLanguageButton" hidden > <li role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">{{ catalanTxt || 'Català' }}</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">{{ espanolTxt || 'Español' }}</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">{{ inglesTxt || 'Anglès' }}</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button class="chatBox-content-msg-question q-2" :class="{'active': id_metropolitana == id_selected, 'hide': id_metropolitana != id_selected && 0 != id_selected}" @click="init(id_metropolitana, 'id_metropolitana')"></button> <button class="chatBox-content-msg-question q-3" :class="{'active': id_lleida == id_selected, 'hide': id_lleida != id_selected && 0 != id_selected}" @click="init(id_lleida, 'id_lleida')"></button> </div> </div> </li> <li class="chatBox-content-msg" :class="getClass(message)" role="option" tabindex="0" v-for="message in messages"> <div class="chatBox-content-msg-container" v-if="message.text.length > 0"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <div class="chatBox-content-msg-text" v-html="markedParse(message.text)"></div> </div> </div> </li> <li class="chatBox-content-msg " role="option" tabindex="0" v-if="showTePuedoAyudar"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text">¿Puedo ayudarte en algo más?</p> <button class="chatBox-content-msg-stas first-child" @click="initHablemos">¡Hablemos!</button> <button class="chatBox-content-msg-stas last-child" @click="closeConversationSatisfied">No, gracias</button> </div> </div> </li> <li class="chatBox-content-msg lds-ellipsis" v-if="loading"><div></div><div></div><div></div><div></div></li> </ul> <div ref="bottomEl"></div> </main> <form class="chatBox-bottomBar" @submit.prevent="handleMessageSubmit()"> <div class="chatBox-bottomBar-optionsButton"> <div :disabled="id_selected === 0" aria-haspopup="listbox" :aria-expanded="!showMenu" id="dropdownMenuButton" class="chatBox-bottomBar-optionsButton-button" aria-label="Mostrar opcions del menu" @click="clickMenu" > <svg width="22" height="19" viewBox="0 0 22 19" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Ver opciones del menu</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 10.6752H1.20974C0.539738 10.6722 -0.00126205 10.1272 0.000737949 9.45824C-0.00126205 8.78824 0.539738 8.24424 1.20974 8.24124H20.7917C21.4607 8.24424 22.0017 8.78824 22.0007 9.45824C21.9927 10.1282 21.4507 10.6682 20.7807 10.6752Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 3.36723H1.20974C0.539738 3.36423 -0.00126205 2.81923 0.000737949 2.15023C-0.00126205 1.48023 0.539738 0.936228 1.20974 0.933228H20.7917C21.4607 0.936228 22.0017 1.48023 22.0007 2.15023C21.9927 2.82023 21.4507 3.36023 20.7807 3.36723Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 18.3079H1.20974C0.539738 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