What If Your Best Customers Themselves Gave World-Class Support To Other Customers?

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pb-[calc((134/782)*100%)]"> <div class="cover-img__image-position absolute top-0 right-0 bottom-0 left-0 "> <img class="cover-img__image relative w-full h-full object-cover" src="https://media.licdn.com/dms/image/v2/D5612AQHaWijOGK9_gQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1664884545253?e=2147483647&v=beta&t=8hMHUwIhuZ9-I9gJ_W7KN0CjXZW82sBYl-69GVvo_Bc" fetchpriority="high" data-embed-id="cover-image" alt="What If Your Best Customers Themselves Gave World-Class Support To Other Customers?"> </div> </div>  </figure> <header> <section class="core-section-container relative my-3"> <h1 class="pulse-title text-display-md text-color-text lg:text-display-lg font-bold w-11/12">What If Your Best Customers Themselves Gave World-Class Support To Other Customers?</h1> <div class="ellipsis-menu absolute right-0 top-0"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button 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</div> </div> <div class="core-section-container__content break-words"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link publisher-author-card"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/company/movate" data-tracking-control-name="article-ssr-frontend-pulse_publisher-author-card" data-tracking-will-navigate> <span class="sr-only"> Movate </span> </a> <img class="inline-block relative w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D560BAQHBAE0k5s6B0g/company-logo_100_100/company-logo_100_100/0/1663763859074/movate_logo?e=2147483647&v=beta&t=2C_PEQ8olGxMUy7X1rNxYZGLCqYyIyKp0LKGbRydejo" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt="Movate"> <div class="base-main-card__info self-center ml-1 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Innovate. Movate. </h4>  <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> Published Oct 4, 2022 </div>  </div> <div class="base-main-card__ctas z-[3] self-center ml-3 babybear:ml-1 babybear:self-start"> <a class="base-main-card__cta btn-sm btn-secondary" href="https://www.linkedin.com/signup/cold-join?session_redirect=%2Fpulse%2Fwhat-your-best-customers-themselves-gave-world-class-support-other-%3Ftrk%3Darticle-ssr-frontend-pulse_more-articles_related-content-card&trk=article-ssr-frontend-pulse_publisher-author-card" data-tracking-control-name="article-ssr-frontend-pulse_publisher-author-card" data-tracking-will-navigate> + Follow </a> </div> </div> </div> </section> </header> <div data-test-id="article-content-blocks">  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Much ado about the Great Resignation these days. But wait. Another trend is seeing an uptick in the market—the rise of the gig economy. Not a new concept. The gig economy has been in existence since 1915, when jazz musicians coined the term to refer to their performances as "gigs." Today, the concept of "Gig" reminds us of drivers, delivery services, and simple errands. From the year 2009, it's interchangeably known as any side hustle, part-time, or freelance work. Today the gig economy is maturing to its full bloom, especially in the tech landscape where it refers to the jobs of the future entailing hyperspecialized skills in the areas such as software development and creative services. Let's establish the gig concept: The exchange of services by gig workers, on a short-term and payment-by-task basis for the clients via digital platforms. It’s also called the "freelancer economy," "agile workforce," or "sharing economy."</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class> While the market is rife with service providers offering traditional gig models, </span><span class><a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Ecsscorp%2Ecom%2Fmovate%2F&urlhash=Aqsn&trk=article-ssr-frontend-pulse_little-text-block" target="_blank" data-tracking-control-name="article-ssr-frontend-pulse_little-text-block" data-tracking-will-navigate data-test-link>Movate’s</a></span><span class> (Formerly known as CSS Corp) model is a deal clincher. It delivers a world of difference in customer support and business outcomes. Let’s look at the gig triad and contrast how Movate is ahead of the pack.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <h2 data-test-id="pulse-publishing-h1"> <span class>Gig Workers</span> </h2> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>This triad component denotes freelancers or independent contractors who do temporary or short-term work for multiple clients. In a world that's become so unpredictable, gig workers are creating a niche for themselves thanks to evolving technologies and the rise of gig platforms. Knowledge workers benefit from these market developments as emerging gig platforms have made talent sourcing easier and swift for businesses. Regardless of the industry or domain, a sizeable portion of talent is waiting in the wings to start new projects.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <blockquote class="w-auto"><span class>“Freelancers are everywhere, and you’re not imagining it </span><span class="font-[700]"><a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Estatista%2Ecom%2Fstatistics%2F921593%2Fgig-economy-number-of-freelancers-us%2F&urlhash=pIkg&trk=article-ssr-frontend-pulse_little-text-block" target="_blank" data-tracking-control-name="article-ssr-frontend-pulse_little-text-block" data-tracking-will-navigate data-test-link>about 70 million</a></span><span class> people in the U.S. freelance.” – Statista.</span></blockquote> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">The clincher:</span><span class> At </span><span class><a href="https://www.youtube.com/watch?v=9c1kgGBsiW4&trk=article-ssr-frontend-pulse_little-text-block" target="_blank" data-tracking-control-name="article-ssr-frontend-pulse_little-text-block" data-tracking-will-navigate data-test-link>Movate</a></span><span class>, we leverage gig workers with extensive product experience across brands, calling them "Gig Peer Experts." They’re not the typically trained gig workers. Unlike traditional gig models in the market, MOVATE ONDEMAND gig workers are experienced users and fans of the same products they support. Tapping a highly elastic global network of such users makes a world of difference in customer support and business outcomes.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">Gig Platforms</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>The standard digital platforms assign or distribute service requests to suitable gig workers. Platforms have become game-changers in sourcing and remunerating talent. They make seeking work universally accessible, swifter, and mitigate risks in sourcing skilled talent in the market. As gig workers sharpen their competitive edge and value, clients seek candidates with the right portfolio to offer competitive remuneration.</span> </p> </div>  <div class="inline-articles bg-color-surface-new border-hidden rounded-sm p-1 mx-auto my-1.5 mamabear:w-2/3 inline-articles__before"> <h2 class="text-xl font-medium ml-1.5 my-1 text-color-text mamabear:text-center">Recommended by LinkedIn</h2> <div class="flex flex-wrap mx-0.5 babybear:mx-1.5"> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/gig-economy-future-work-challenges-opportunities-santosh-g-vxwyc"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQHJ4raPPvMK3Q/article-cover_image-shrink_600_2000/article-cover_image-shrink_600_2000/0/1708753404978?e=2147483647&v=beta&t=EVc5DwMgNGFxbwX_5zC3chehHj7o6YvHtpj28UWaUgw"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">The Gig Economy and the Future of Work: Challenges and…</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Santosh G </span> <span class="before:middot pt-0.5 inline-article-published-date"> 9 months ago </span> </div> </a>  </div> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/apidel-technologies-finding-jobs-gig-economy-opportunities-llgsf"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D12AQEjhalAum4FWA/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1724994731739?e=2147483647&v=beta&t=At7ULNiOYu3w7BKX5z7tJNFQXbw4cX_nCn0KP9FQrfU"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">Apidel Technologies: Finding Jobs in the Gig Economy –…</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Apidel Technologies </span> <span class="before:middot pt-0.5 inline-article-published-date"> 2 months ago </span> </div> </a>  </div> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/replace-ceos-ai-85-insights-state-gig-economy-austin-dominate-estes-wtkmc"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQEk4En8EwKzrg/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1721194400905?e=2147483647&v=beta&t=q39vB6lyCyId8ZI09cEDZL3jN6KCEx2Y8pd5TqoPzsA"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">Replace CEOs with AI, 85+ Insights on the state of the…</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Paul Estes </span> <span class="before:middot pt-0.5 inline-article-published-date"> 5 months ago </span> </div> </a>  </div> </div> </div> <div class="article-main__content" data-test-id="publishing-text-block"> <blockquote class="w-auto"><span class>Niche platforms cater to specific projects or services, and gig workers bring a variety of skill sets to the table. Hence, the right digital platform strikes the right chord between gig workers and clients.</span></blockquote> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">The clincher:</span><span class> Note that traditional outsourcing models can only scale so far when it comes to meeting abnormally high demand volumes (as much as 25 times more than the usual) and steep drops in demand. There’s something novel in the market. MOVATE ONDEMAND Ecosystem flexes based on the vicissitudes of customer service volumes. The platform:</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class> <ul> <li><span class="font-[700]">Uses</span><span class> patented AI-based technology to oversee the entire operations of the ecosystem.</span></li> <li><span class="font-[700]">Leverages</span><span class> smart-routing of an inquiry to the right agent and the automation of query resolution based on an authentic knowledge base that’s relevant and built insightfully for a specific purpose.</span></li> <li><span class="font-[700]">Boasts</span><span class> a unique and accurate gig expert rating system that considers customer rating and peer-to-peer validation of the responses.</span></li> <li><span class="font-[700]">Ensures</span><span class> that the best-performing gig expert earns the most.</span></li> </ul> </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>No more worries of unprecedented call fluctuations and CSAT scores.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <h2 data-test-id="pulse-publishing-h1"> <span class>Clients or Organizations</span> </h2> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Hiring a gig worker today means no more of the looming uncertainty, uneasy feeling, and tricky situations that used to exist when the concept was at its nascent stage. Hiring gig talent is highly valued today as there's a perfect match between the project requirements and gig workers' capabilities. Organizations (or clients) are increasingly tapping the power of talent from the gig economy. The trend we're likely to see is the preponderance of gig workers (freelance, independent, and contractual workers), surpassing traditional office employees. They look for specific services from gig workers and attracting such talent via digital platforms streamlines the process.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">The clincher:</span><span class> To ensure memorable experiences for clients, Movate OnDemand Gig customer experience Ecosystem taps the global network of multilingual peer experts and full-time experts.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <blockquote class="w-auto"><span class>The growth of the gig economy indicates a shift in thinking about how we work. Rather than traditional working styles, a certain percentage of workers opt to enter the gig economy for the personal fulfillment, freedom, and flexibility it provides them.</span></blockquote> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>We see the typical interaction between the three components of the triad in today’s gig economy but also how the Movate OnDemand Gig customer experience Ecosystem is in an elite class of its own. Think about this again: What if your best customers themselves provide world-class support to other customers?</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>*</span><span class><a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Emovate%2Ecom&urlhash=j0pp&trk=article-ssr-frontend-pulse_little-text-block" target="_blank" data-tracking-control-name="article-ssr-frontend-pulse_little-text-block" data-tracking-will-navigate data-test-link>MOVATE</a></span><span class> was formerly known as CSS Corp. 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data-tracking-control-name="article-ssr-frontend-pulse_x-social-details_feed-cta-banner-cta" data-tracking-will-navigate="true" class="feed-cta-banner__link link">sign in</a> </p> <section class="core-section-container my-3 stacked-articles">  <h2 class="core-section-container__title section-title"> More articles by Movate </h2>  <div class="core-section-container__content break-words"> <div class="show-more-less">  <ul data-max-num-to-show="4" class="show-more-less__list show-more-less__list--hide-after-4" data-impression-id="article-ssr-frontend-pulse_show-more-less"> <li> <a href="https://www.linkedin.com/pulse/movate-recognized-forrester-wave-report-modern-application-development-?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 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text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Feb 1, 2023</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> 5 CX trends to watch out for in 2023 </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> In the last three years, the pandemic and economic headwinds changed the world radically and transformed the entire… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="22 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="22" data-singular="%numReactions%" 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<div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Dec 26, 2022</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Driving Digital Sustainability With Carbon Neutral Websites </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> The term carbon footprint is catching up fast and helps us understand the levels of emissions of gases that cause… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="22 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="22" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9sun4diznbhgyelaeryxy75ur" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 22 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </a> </li> <li> <a href="https://www.linkedin.com/pulse/how-tech-service-providers-can-rediscover-themselves-through-rebranding-?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card">  <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQGsloCrEcUUyA/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1670414391533?e=2147483647&v=beta&t=0EN9uI9mHqdYPoYyGHgYjN_BFIS70YiQeRlUlxuGlmY" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Dec 7, 2022</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> How Tech Service Providers Can Rediscover Themselves Through Rebranding </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> It’s been over two years since the pandemic. Two years of disruption. </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="28 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="28" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9sun4diznbhgyelaeryxy75ur" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/37hg81qnm85dsy5mbqfifg9qs" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 28 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 1 Comment </div>  </div> </div>  </a> </li> <li> <a href="https://www.linkedin.com/pulse/why-break-gender-bias-hiring-movate?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card">  <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQGeVfd7GOyRyg/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1669095823895?e=2147483647&v=beta&t=bg6onkpfy5-SQKWwIlyfCft2TAxU51btZJs4ltqvo_Y" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 22, 2022</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Why Break Gender Bias In Hiring? </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> Every year, during March, organizations worldwide burst into a frenzy as they celebrate International Women's Day… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="40 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="40" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9sun4diznbhgyelaeryxy75ur" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/37hg81qnm85dsy5mbqfifg9qs" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 40 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </a> </li> <li> <a href="https://www.linkedin.com/pulse/rise-gig-cx-adopting-gig-enabled-support-more-empathetic-experiences-?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card">  <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQGH-UzubHuxDQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1667454632110?e=2147483647&v=beta&t=gb04yqLnWDaSGq8A-zsarz_kVzwR1gwoSQoX6MnAvUA" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Nov 3, 2022</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Rise of Gig in CX – Adopting Gig-enabled Support for More Empathetic Experiences </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> The future of work arrived yesterday. Even before the global pandemic disrupted set models of work, work as we know it… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="34 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="34" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9sun4diznbhgyelaeryxy75ur" height="16px" width="16px"> <img alt data-reaction-type="PRAISE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cjrxeu0ese8oxe32kiom8kzoh" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 34 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis before:middot my-1" data-separate-ctas="false" data-test-id="social-actions__comments" data-id="social-actions__comments" data-num-comments="1" data-singular="%numComments% Comment" data-plural="%numComments% Comments"> 1 Comment </div>  </div> </div>  </a> </li> <li> <a href="https://www.linkedin.com/pulse/three-key-workforce-trends-2022-beyond-movate?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link babybear:py-1 main-article-card">  <div class="base-main-card__media relative w-[228px] block overflow-hidden flex-shrink-0 rounded-md h-[129px] babybear:w-[105px] babybear:h-[59px]"> <img class="h-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQEGsat6VF4WTQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1666685700251?e=2147483647&v=beta&t=03s83OdmLUS5JrimowZZr_U8Qp0-hQ0CnSlBs3U0Lv4" alt>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full article-card-social-actions"> <div class="body-text text-color-text-low-emphasis base-main-card__metadata mb-0 babybear:mb-0 babybear:-mt-0.5"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item babybear:text-xs">Oct 25, 2022</span>  </div> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden babybear:text-sm"> Three Key Workforce Trends In 2022 & Beyond </h3>  <p class="base-main-card__description body-text text-color-text -mt-0.5"> Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. Now… </p>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs -mt-1"> <div class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" role="button" aria-label="36 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="36" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9sun4diznbhgyelaeryxy75ur" height="16px" width="16px"> <img alt data-reaction-type="EMPATHY" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/37hg81qnm85dsy5mbqfifg9qs" height="16px" width="16px"> <img alt data-reaction-type="INTEREST" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4v7dh2d6cuqm24mzps1pqzeqt" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 36 </span> </div> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> </div>  </a> </li> <li> <a href="https://www.linkedin.com/pulse/revolutionize-cx-via-movate-ondemand-gig-ecosystem-movate?trk=article-ssr-frontend-pulse" target="_self" data-tracking-control-name="article-ssr-frontend-pulse" data-tracking-will-navigate class="base-card relative 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lang="fi_FI"> Suomi (Finnish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Français (French)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-fr_FR" data-locale="fr_FR" role="menuitem" lang="fr_FR"> Français (French) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="हिंदी (Hindi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-hi_IN" data-locale="hi_IN" role="menuitem" lang="hi_IN"> हिंदी (Hindi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Magyar (Hungarian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-hu_HU" data-locale="hu_HU" role="menuitem" lang="hu_HU"> Magyar (Hungarian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Indonesia (Indonesian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-in_ID" data-locale="in_ID" role="menuitem" lang="in_ID"> Bahasa Indonesia (Indonesian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Italiano (Italian)" 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