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Outbound Call Tracking - Ask a question - Community
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The leads need to be called by our call setters. It is easy enough to create tasks for deals in the pipeline but AC does not seem to have any tools to track call outcomes (talked to, voicemail, bad number, etc.). Am I missing something?" /> <meta name="twitter:description" content="We generate leads from social media using AC Forms. The leads need to be called by our call setters. It is easy enough to create tasks for deals in the pipeline but AC does not seem to have any tools to track call outcomes (talked to, voicemail, bad number, etc.). Am I missing something?" /> <meta property="og:article:section" content="Ask a question" /> <meta property="og:article:section:color" content="0088CC" /> <meta property="article:published_time" content="2024-11-23T00:41:19+00:00" /> <meta property="og:ignore_canonical" content="true" /> </head> <body class="crawler browser-update"> <div class="craftHeader craft-api"> <div class="skeleton-loader"> <div class="skeleton-logo"></div> <div class="skeleton-links"> <div class="skeleton-line"></div> <div class="skeleton-line"></div> <div class="skeleton-line"></div> <div class="skeleton-line"></div> <div class="skeleton-line"></div> </div> <div class="skeleton-buttons"> <div class="skeleton-button"></div> <div class="skeleton-button"></div> <div class="skeleton-mobile-menu"></div> </div> </div> <div class="dynamic-header loading"></div> </div> <header> <a href="/"> Community </a> </header> <div id="main-outlet" class="wrap" role="main"> <div id="topic-title"> <h1> <a href="/t/outbound-call-tracking/25600">Outbound Call Tracking</a> </h1> <div class="topic-category" itemscope itemtype="http://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/c/ask-a-question/77" class="badge-wrapper bullet" itemprop="item"> <span class='badge-category-bg' style='background-color: #0088CC'></span> <span class='badge-category clear-badge'> <span class='category-name' itemprop='name'>Ask a question</span> </span> </a> <meta itemprop="position" content="1" /> </span> </div> </div> <div itemscope itemtype='http://schema.org/DiscussionForumPosting'> <meta itemprop='headline' content='Outbound Call Tracking'> <link itemprop='url' href='https://community.activecampaign.com/t/outbound-call-tracking/25600'> <meta itemprop='datePublished' content='2024-11-23T00:41:18Z'> <meta itemprop='articleSection' content='Ask a question'> <meta itemprop='keywords' content=''> <div itemprop='publisher' itemscope itemtype="http://schema.org/Organization"> <meta itemprop='name' content='ActiveCampaign'> </div> <div id='post_1' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.activecampaign.com/u/davidscottpeters2'><span itemprop='name'>davidscottpeters2</span></a> </span> <link itemprop="mainEntityOfPage" href="https://community.activecampaign.com/t/outbound-call-tracking/25600"> <span class="crawler-post-infos"> <time datetime='2024-11-23T00:41:19Z' class='post-time'> November 23, 2024, 12:41am </time> <meta itemprop='dateModified' content='2024-11-23T00:41:19Z'> <span itemprop='position'>1</span> </span> </div> <div class='post' itemprop='text'> <p>We generate leads from social media using AC Forms. The leads need to be called by our call setters. It is easy enough to create tasks for deals in the pipeline but AC does not seem to have any tools to track call outcomes (talked to, voicemail, bad number, etc.). Am I missing something?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/CommentAction"/> <meta itemprop="userInteractionCount" content="0" /> </div> </div> <div id='post_2' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.activecampaign.com/u/zilla'><span itemprop='name'>zilla</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-25T13:03:30Z' class='post-time'> November 25, 2024, 1:03pm </time> <meta itemprop='dateModified' content='2024-11-25T13:03:30Z'> <span itemprop='position'>2</span> </span> </div> <div class='post' itemprop='text'> <p>AC doesnt have anything native for this. Will need an integration. Have you checked this out?: <a href="https://www.activecampaign.com/apps/callrail-integration" class="inline-onebox" rel="noopener nofollow ugc">Integrate CallRail with ActiveCampaign</a></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/CommentAction"/> <meta itemprop="userInteractionCount" content="1" /> </div> </div> <div id='post_3' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.activecampaign.com/u/davidscottpeters2'><span itemprop='name'>davidscottpeters2</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-25T16:04:33Z' class='post-time'> November 25, 2024, 4:04pm </time> <meta itemprop='dateModified' content='2024-11-25T16:04:33Z'> <span itemprop='position'>3</span> </span> </div> <div class='post' itemprop='text'> <p>Thanks for letting me know. I am beginning to wonder if AC is the right solution for us. We have had to hammer in so many other solutions. In the meantime, I will reread the CallRail article and see if I can make peace with that platform. Thanks.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/CommentAction"/> <meta itemprop="userInteractionCount" content="1" /> </div> </div> <div id='post_4' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.activecampaign.com/u/zilla'><span itemprop='name'>zilla</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-26T18:50:45Z' class='post-time'> November 26, 2024, 6:50pm </time> <meta itemprop='dateModified' content='2024-11-26T18:50:45Z'> <span itemprop='position'>4</span> </span> </div> <div class='post' itemprop='text'> <p>Just re-reading your original post. Have you tried using activecampaigns custom ‘task outcomes’ ? if all you want is to have the outcomes of calls recorded then that might be a solution</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/CommentAction"/> <meta itemprop="userInteractionCount" content="0" /> </div> </div> </div> </div> <footer class="container wrap"> <nav class='crawler-nav'> <ul> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/' itemprop="url">Home </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/categories' itemprop="url">Categories </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/guidelines' itemprop="url">FAQ/Guidelines </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/tos' itemprop="url">Terms of Service </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/privacy' itemprop="url">Privacy Policy </a> </span> </li> </ul> </nav> <p class='powered-by-link'>Powered by <a href="https://www.discourse.org">Discourse</a>, best viewed with JavaScript enabled</p> </footer> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NQ88L9R" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript" src="https://www.activecampaign.com/js/js.cookie.js"></script> <link rel="preload" href="/theme-javascripts/f1306e51f28455b5557defbeff13bbbc6b4d2457.js?__ws=community.activecampaign.com" as="script"> <script defer="" src="/theme-javascripts/f1306e51f28455b5557defbeff13bbbc6b4d2457.js?__ws=community.activecampaign.com" data-theme-id="46"></script> <div class="craftFooter craft-api"></div> <div class="buorg"><div>Unfortunately, <a href="https://www.discourse.org/faq/#browser">your browser is unsupported</a>. 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