FAQs | The Star

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f25">FAQs</h1> <hr> </div> </div> <section class="tabs tab-panel-2 faqs-tab"> <nav role="navigation" class="transform-tabs"> <a href="#" class="nav-pills-dropdown btn btn-block">The Star Digital Access</a> <ul id="nav-tabs-wrapper" class="nav nav-pills nav-tabs-horizontal"> <li class="active"> <a href="#f1" data-toggle="tab">The Star Digital Access</a> </li> <li style="display:none"> <a href="#f2" data-toggle="tab">StarBiz Premium</a> </li> <li > <a href="#f3" data-toggle="tab">Advertising</a> </li> </ul> </nav> <div class="tab-content clearfix"> <div role="tabpanel" class="tab-pane active" id="f1"> <div class="row faqswrap"> <div class="faq-quest-wrapper"> <ul class="faq-quest col-xs-12 col-sm-4 col-md-3"> <li><a href="#tsolGeneral"><span>1.</span> General</a></li> <li><a href="#tsolNewsletter"><span>2.</span> Newsletter</a></li> <li><a href="#tsolAbout"><span>3.</span> About Features</a></li> <li><a href="#tsolAboutMembership"><span>4.</span> About Membership</a></li> <li><a href="#tsolAbout1MonthFree"><span>5.</span> About 1-month free trial</a></li> <li><a href="#tsolAboutMyStar"><span>6.</span> About MyStar account</a></li> <li><a href="#accountdeletion"><span>7.</span> MyStar Account Deletion</a></li> <li><a href="#tsolPaymentBilling"><span>8.</span> Payment and Billing </a></li> <li><a href="#tsoleInvoice"><span>9.</span> e-Invoice </a></li> <li><a href="#tsolTechnicalissue"><span>10.</span> Technical issue</a></li> <li><a href="#tsolInAppPurchase"><span>11.</span> In-app purchase</a></li> <li><a href="#tsolPromoCode"><span>12.</span> Activation/Discount Code</a></li> <li><a href="#tsolCancellation"><span>13.</span> Cancellation or change of packages</a></li> <li><a href="#tsolRewards"><span>14.</span> Rewards and Promotion</a></li> </ul> </div> <div class="faqs panel-group col-xs-12 col-sm-8 col-md-9" id="accordion"> <div class="faqswrap"> <span class="anchor" id="tsolGeneral"></span> <div class="faqHeader f25">General</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#s-One">There is something wrong with TheStar.com.my and/or app. What should I do? (example: broken link, error page, spotted some issues)</a> </h4> </div> <div id="s-One" class="panel-collapse collapse in"> <div class="panel-body">We are sorry to hear that you are experiencing complications. Please report your issue <a href="https://www.thestar.com.my/ContactUs">here</a> and include as much information as possible.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Two">I want to publish articles or pictures from The Star. How do I get copyright permission?</a> </h4> </div> <div id="s-Two" class="panel-collapse collapse"> <div class="panel-body">Write to us <a href="https://www.thestar.com.my/ContactUs">here</a> to get permission. We wish to put on record that the refusal to grant such permission is at our absolute discretion. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Three">Why can I only read a limited number of articles on TheStar.com.my and app?</a> </h4> </div> <div id="s-Three" class="panel-collapse collapse"> <div class="panel-body">Effective Feb 24, 2020, we will be offering a paid digital membership for unlimited access to TheStar.com.my and app (“Digital Access”). This will ensure that we continue to provide reliable, relevant, and compelling content while maintaining the quality of journalism that readers trust us to uphold. The membership, called The Star Digital Access, also includes personalisation features to improve your reading experience. <br><br> Click <a href="https://sso.thestar.com.my/?lng=en&channel=1">here</a> to sign up for a MyStar account and start your 1-month free trial. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Four">How can I keep track of how many articles I have read?</a> </h4> </div> <div id="s-Four" class="panel-collapse collapse"> <div class="panel-body">Sorry, you can't track your article limit at the moment. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Seven">If I don’t want to register as a member, can I still read articles for free?</a> </h4> </div> <div id="s-Seven" class="panel-collapse collapse"> <div class="panel-body">As a guest user without an active paid membership, you can access a limited number of articles for free each month. This limit resets every 30 days. This excludes premium content (marked as ‘PREMIUM’), which are exclusive to paid members. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Eight">Do I need to log in with a MyStar account if I just want to read articles for free as a guest user?</a> </h4> </div> <div id="s-Eight" class="panel-collapse collapse"> <div class="panel-body">While it’s not compulsory, we do recommend that you sign up for a MyStar account. As a member, you can start your 1-month free trial to The Star Digital Access and enjoy personalisation features to improve your reading experience. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Nine">What does the paid The Star Digital Access membership entail?</a> </h4> </div> <div id="s-Nine" class="panel-collapse collapse"> <div class="panel-body">With The Star Digital Access membership, you will be able to access all articles on TheStar.com.my and app, including premium content which are exclusive to paid members. Members can also access all personalisation features. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Ten">I'm currently subscribed to ePaper. Do I still need to subscribe to The Star?</a> </h4> </div> <div id="s-Ten" class="panel-collapse collapse"> <div class="panel-body"> Yes. At the moment The Star Digital Access and ePaper subscription are on two separate platforms. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolNewsletter"></span> <div class="faqHeader f25">Newsletter</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-newsletter1">What type of email newsletters does The Star offer and how do I sign up?</a> </h4> </div> <div id="s-newsletter1" class="panel-collapse collapse"> <div class="panel-body"> <u>MyStar membership newsletter</u> <ul class="privacy-info"> <li>A newsletter to update members on products, events, rewards, promotions, special privileges and initiatives from Star Media Group, our partners and advertisers.</li> <li>To sign up for the newsletter, log in to your MyStar account click and navigate to '<a href="https://login.thestar.com.my/accountinfo/profile.aspx" target="_blank">Manage profile</a>' to opt-in for the newsletter.</li> </ul> <u>Subscription-related emails</u> <ul class="privacy-info"> <li>The Star Digital Access members will automatically receive emails on promotions, reminders and invoices relevant to the digital membership service.</li> </ul> <u>Curated newsletters</u> <ul class="privacy-info"> <li><strong>The Star Daily Alert</strong> – A daily report of the most popular headlines summarised and packaged straight to your email inbox. Click <a href="https://sites.thestar.com.my/tsolnewsletter/subscribe.aspx" target="_blank">here</a> to sign up for free.</li> <li><strong>The Star Evening Alert</strong> – A daily sneak peak at tomorrow's headline. Click <a href="https://sites.thestar.com.my/tsolnewsletter/subscribe.aspx" target="_blank">here</a> to sign up for free.</li> <li><strong>Business & Finance</strong> – A weekly roundup of specially curated market news and insight. Click <a href="https://sites.thestar.com.my/tsolnewsletter/subscribe.aspx?l=6" target="_blank">here</a> to sign up for free.</li> <li><strong>Health & Fitness</strong> – A fortnightly roundup of specially curated health news and stories. Click <a href="https://sites.thestar.com.my/tsolnewsletter/subscribe.aspx?l=7" target="_blank">here</a> to sign up for free.</li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-newsletter3">How do I unsubscribe from a newsletter?</a> </h4> </div> <div id="s-newsletter3" class="panel-collapse collapse"> <div class="panel-body"> <u>MyStar membership newsletter</u> <ul class="privacy-info"> <li>Log in and navigate to '<a href="https://login.thestar.com.my/accountinfo/profile.aspx" target="_blank">Manage profile</a>' to opt-out of the newsletter.</li> </ul> <u>Subscription-related emails</u> <ul class="privacy-info"> <li>As a member of The Star Digital Access, you cannot unsubscribe from these emails as they contain important updates relevant to your subscription.</li> </ul> <u>Curated newsletters</u> <ul class="privacy-info"> <li>Click the links below to unsubscribe from the respective newsletters. <ul class="privacy-info"> <li><strong><a href="https://sites.thestar.com.my/tsolnewsletter/unsubscribe.aspx?__stm_medium=email&__stm_source=smartech" target="_blank">Unsubscribe</a></strong> from The Star Daily Alert</li> <li><strong><a href="https://sites.thestar.com.my/tsolnewsletter/unsubscribe.aspx?l=36" target="_blank">Unsubscribe</a></strong> from The Star Evening Alert</li> <li><strong><a href="https://sites.thestar.com.my/tsolnewsletter/unsubscribe.aspx?l=6" target="_blank">Unsubscribe</a></strong> from Business & Finance newsletter</li> <li><strong><a href="https://sites.thestar.com.my/tsolnewsletter/unsubscribe.aspx?l=7" target="_blank">Unsubscribe</a></strong> from Health & Fitness newsletter</li> </ul> </li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-newsletter4">Do I need to pay for any of the newsletters?</a> </h4> </div> <div id="s-newsletter4" class="panel-collapse collapse"> <div class="panel-body"> All email newsletters from The Star are free. We have a separate monthly subscription service that shares breaking news updates through SMS alerts. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-newsletter5">I subscribed to a newsletter but I did not receive the emails. What should I do?</a> </h4> </div> <div id="s-newsletter5" class="panel-collapse collapse"> <div class="panel-body"> Check your Junk/Spam folder and mark our newsletter as 'safe' so that it will appear in your Inbox in the future. <br><br> Please note that the various curated newsletters for The Star have different publishing schedules – Daily Alert is sent on a daily basis, the Business & Finance newsletter is sent once a week, and Health & Fitness is sent once every two weeks. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolAbout"></span> <div class="faqHeader f25">About Features</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneA">What kind of personalisation features come with The Star Digital Access membership?</a> </h4> </div> <div id="s-OneA" class="panel-collapse collapse"> <div class="panel-body">Members can access the following features: <ul class="privacy-info"> <li><strong>Bookmark:</strong> Save articles to read later (bookmarked stories will be removed after 30 days)</li> <li><strong>My Library:</strong> Keep your bookmarks organised in folders to keep permanently</li> <li><strong>Read Offline (App-only feature):</strong> Download stories to read offline</li> <li><strong>News-in-audio:</strong> Listen to the latest news at your own convenience</li> <li><strong>For you <small class="small-txt">BETA</small>:</strong> Your own personalised news page where you can follow topics and columnists as well as get recommended reading. </li> <li><strong>Edit Menu</strong> (App-only feature): Customise your news navigation menu to see what matters to you</li> <li>Customised settings (App-only feature)<br> a. Adjust <strong>text size</strong> for easier reading <br> b. <strong>Dark Mode</strong> to save battery </li> </ul> Sign up for a free MyStar account to enjoy these features. However, users without an active The Star Digital Access membership will have limited access to articles. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TwoA">How do I bookmark articles and where can I find my bookmarks?</a> </h4> </div> <div id="s-TwoA" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Within each article page, click the bookmark icon next to all the share icons below the headline (desktop) or on the top right (mobile web). To view your list of bookmarked stories, tap “Bookmark” on the navigation bar at the bottom of the screen or hover over the profile icon on the red navigation bar at the top of the page and click ‘Manage Bookmarks’ <br><br> <strong>App:</strong> On the home screen, tap on the 'Bookmark' icon below the headline. If you are in story view you can tap the bookmark icon at the top of the screen. To find your bookmarks, tap ‘Bookmarks’ on the navigation bar at the bottom of the screen. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ThreeA">What is My Library and where can I find it?</a> </h4> </div> <div id="s-ThreeA" class="panel-collapse collapse"> <div class="panel-body"> ‘My Library’ allows you to permanently store your favourite bookmarked stories in a folder. ‘My Library’ can be found under ‘Bookmark’. Click on the ‘Bookmark’ on the navigation bar at the bottom and you will see ‘My Folder’. Select the bookmarked stories that you wish to keep and start creating your very own folders. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FourA">What is Read Offline? </a> </h4> </div> <div id="s-FourA" class="panel-collapse collapse"> <div class="panel-body"> This feature allows you to download the selected story to read later when there is no internet connection. This is useful when you’re travelling or on the go. <br><br> This is an app-only feature. Tap the ‘Read Offline’ icon below the headline when scrolling and tap ‘Read Offline’ on the navigation bar at the bottom to view all downloaded stories. <br><br> Note: Downloaded stories are stored on your device storage. They will be deleted if you uninstall the app or when you clear the app’s data. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FiveA">How do I follow or unfollow a topic or columnist?</a> </h4> </div> <div id="s-FiveA" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click ‘For You <small class="small-txt">BETA</small>’ at the bottom of the page then click ‘manage’. You can also hover on the ‘profile’ icon and click ‘Manage For You <small class="small-txt">BETA</small>’. <br><br> <strong>App:</strong> Tap ‘For You <small class="small-txt">BETA</small>’ on the navigation bar at the bottom of the screen then tap the ‘manage’ icon on the upper right to follow or unfollow topics and columnists. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-SixA">Why are there articles in For You <small class="small-txt">BETA</small> even if I have not followed any topics or columnists?</a> </h4> </div> <div id="s-SixA" class="panel-collapse collapse"> <div class="panel-body">If you have not followed any topics or columnists, we’ll recommend articles based on your past reading activity.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-SevenA">I want to follow a topic that isn’t in the For You <small class="small-txt">BETA</small> list. Can I add it in?</a> </h4> </div> <div id="s-SevenA" class="panel-collapse collapse"> <div class="panel-body">Sorry, you can’t add your own custom topics at this time. We’re constantly making updates based on the latest news, so please check back later. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-EightA">Is there a limit to the number of topics or columnists that I can follow?</a> </h4> </div> <div id="s-EightA" class="panel-collapse collapse"> <div class="panel-body">No, you can follow as many as you wish.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-NineA">What is the ’Edit Menu’ and where can I find it in the app?</a> </h4> </div> <div id="s-NineA" class="panel-collapse collapse"> <div class="panel-body">You can customise the news menu at the top of The Star Malaysia app home screen to show sections that you prefer first. Tap ‘Profile’ on the navigation bar at the bottom then tap ‘Edit Menu’. There, you can rearrange the sequence of sections to show first except Home, Top Stories, Nation, and Opinion. You can also remove topics that don’t interest you. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenA">Where can I activate dark mode or adjust font size in the app?</a> </h4> </div> <div id="s-TenA" class="panel-collapse collapse"> <div class="panel-body">Tap ‘Profile’ on the navigation bar at the bottom of the screen then tap ‘Settings’.</div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolAboutMembership"></span> <div class="faqHeader f25">About Membership</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneB">What is The Star Digital access membership and what do I get with it?</a> </h4> </div> <div id="s-OneB" class="panel-collapse collapse"> <div class="panel-body">The Star Digital Access is a paid digital membership for full access to news and content on TheStar.com.my and app. This includes access to premium content and personalisation features. <br><br> Kindly note that Premium Plan’s membership is advertisement-free while the Standard Plan’s membership will carry advertisements. If you are still on Standard Plan, we advise you to upgrade to Premium Plan for an advertisement-free experience. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TwoB">How much is the membership plan?</a> </h4> </div> <div id="s-TwoB" class="panel-collapse collapse"> <div class="panel-body">Click <a href="https://www.thestar.com.my/subscribe/">here</a> for pricing info. As a new user, you can choose to start your 1-month free trial. After the trial ends, your membership will automatically be converted and charged monthly at normal rate. You may cancel anytime. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ThreeB">What is the difference between the Standard and Premium plan?</a> </h4> </div> <div id="s-ThreeB" class="panel-collapse collapse"> <div class="panel-body"> Both plans provide full access to all content and features on TheStar.com.my and app, but the Premium plan has the added benefit of being advertisement-free, offering you a smoother reading experience. <br><br> Note: We have removed the Standard Plan for new readers. This Plan will still be available for existing auto-renewal readers who have already subscribed to it. We advise you to upgrade to Premium Plan for an advertisement-free experience. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FourthB">How do I subscribe to this membership?</a> </h4> </div> <div id="s-FourthB" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> First, sign up for a free MyStar account, or log in before clicking on <a href="https://www.thestar.com.my/subscribe">‘Subscribe’</a>. You can also click the ‘Subscriptions’ button on TheStar.com.my’s menu bar followed by The Star Digital Access. Select your preferred membership plan and proceed to payment. Once payment is successful, you can start reading immediately. <br><br> New Free Trial members: You will need to provide your payment details to start your 1-month Free Trial, after which your membership will automatically be converted and charged monthly at normal rate. You may cancel anytime. <br><br> <strong>iOS and Android App:</strong> First, sign up for a free MyStar account or log in and tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you may have to log in with your Google Play ID or Apple ID. <br> New members: You will start with a 1-month Free Trial, after which your membership will auto-renew to Premium monthly plan. <br> Existing members: Please select Premium plan and it will be on auto-renewal. <br><br> If you have cancelled your membership during the free trial and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Apple or Google Play ID. <br><br> <strong>Huawei app:</strong> First, log in or sign up for a MyStar account, click ‘Subscribe’ and you will be directed to our subscription page in your mobile web browser. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FiveB">Where can I read The Star’s content and how much access do I get?</a> </h4> </div> <div id="s-FiveB" class="panel-collapse collapse"> <div class="panel-body">You can read TheStar.com.my through a web browser or via The Star Malaysia app. Download it from <a href="https://play.google.com/store/apps/details?id=com.knx.thestarmobile&hl=en">Play Store</a> , <a href="https://apps.apple.com/my/app/the-star-malaysia/id428184176">App Store</a> or <a href="http://cdc.hispace.hicloud.com/000000WJ">Huawei AppGallery</a> and enjoy up to six logins – four logins on web browsers and two logins on the app.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-SevenB">I’m subscribing to The Star ePaper and/or newspaper, do I get free membership to The Star Digital Access?</a></h4> </div> <div id="s-SevenB" class="panel-collapse collapse"> <div class="panel-body">No, The Star newspaper and ePaper are separate from The Star Digital Access.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-EightB"> I don’t have a MyStar account, can I still subscribe to The Star Digital Access membership?</a></h4> </div> <div id="s-EightB" class="panel-collapse collapse"> <div class="panel-body">Yes, but first you’ll have to sign up for a free MyStar account. After that you can activate your 1-month free trial to The Star Digital Access or subscribe for the paid membership.</div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolAbout1MonthFree"></span> <div class="faqHeader f25">About 1-month free trial</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneC">What does the 1-month free trial entail?</a> </h4> </div> <div id="s-OneC" class="panel-collapse collapse"> <div class="panel-body">With the trial for new members, you can experience the membership free-of-charge for 30 days on Premium Plan. This includes full access to news, content, and personalisation features on TheStar.com.my and app. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TwoC">How can I sign up for the 1-month free trial?</a> </h4> </div> <div id="s-TwoC" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> First, sign up <a href="https://sso.thestar.com.my/?lng=en&channel=1" target="_blank">here</a> for a free MyStar account then select a free trial plan on our subscribe page <a href="https://www.thestar.com.my/subscribe">here</a> and click ‘Subscribe’. You will be redirected to a page to provide your payment details. Once completed, your trial will automatically be activated and you may cancel anytime or before it auto-renews at normal rate the following month. <br><br> <strong>App:</strong> First, sign up for a free MyStar account then tap 'Subscribe' and you will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. <br><br> On the Huawei app, you will be redirected to our website, so please refer to the web instructions above. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FourC">Do I need to pay anything during the 1-month free trial?</a> </h4> </div> <div id="s-FourC" class="panel-collapse collapse"> <div class="panel-body"> The 1-month trial is free of charge but you will need to provide your payment method and details when signing-up for the trial, so that you can easily continue with your membership once your trial ends. However, you may see an authorization charge on your account – which allows us to confirm that your payment method is valid. Rest assured that it is not an actual charge, and will disappear within 1-14 days. <br><br>When your trial ends, it will automatically be converted to our monthly plan. We will charge the current membership price to your registered payment method on a recurring monthly basis, unless you cancel before the end of the trial. <br><br>Your charges will be around 7 days before the expiry for subscription through web and for app, it will convert the following to your billing date. Check your billing date under ‘Manage Subscription’ <br><br>If you cancel your membership during a trial, your trial membership will no longer be automatically converted into a paid membership at the end of the trial. You'll continue to have access until the end of the trial period. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-FiveC">Why do I need to provide my Credit/Debit card details when subscribing to the 1-month free trial?</a> </h4> </div> <div id="s-FiveC" class="panel-collapse collapse"> <div class="panel-body"> The 1-month trial is free of charge, but we will need your credit/debit card details for your membership to be automatically renewed the following month. This is to ensure your access will not be interrupted when your free trial ends, and you may choose to cancel anytime. <br><br> Note: We only accept Credit/Debit card at the moment and you will see RM1 at the ipay88 page that are used for pre-authorization. ‘IPY*PREAUTH-ECOM’ will be shown on your credit/debit card statement but you will not be charged. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolAboutMyStar"></span> <div class="faqHeader f25">About MyStar account</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneD">I can’t sign up/register from Internet Explorer?</a> </h4> </div> <div id="s-OneD" class="panel-collapse collapse"> <div class="panel-body">Internet Explorer is not supported at the moment. Best view from Chrome browsers. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneE">I signed up for a free MyStar account before Feb 10, 2020 and was prompted to update my password. What should I do?</a> </h4> </div> <div id="s-OneE" class="panel-collapse collapse"> <div class="panel-body">Please log in with your username/email and change your password with a minimum of eight characters. It must contain at least one upper case letter, one number, and one special character except '+' and '='. Please use your new password for future logins. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneF">Why do I have to change my password?</a> </h4> </div> <div id="s-OneF" class="panel-collapse collapse"> <div class="panel-body">We've made some enhancements to the TheStar.com.my and app to improve your reading experience and for web security. This includes migrating all MyStar accounts to a new system. Members who signed up before Feb 10, 2020, are required to update their password. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneGG">I forgot my password, what should I do?</a> </h4> </div> <div id="s-OneGG" class="panel-collapse collapse"> <div class="panel-body">Click ‘Forgot Password?’ and you will be emailed a temporary password that you can log in with. Please proceed to change your password as soon as possible. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneG">I’ve updated my password, but I can’t log in with MyStar account’s username?</a> </h4> </div> <div id="s-OneG" class="panel-collapse collapse"> <div class="panel-body">Please use the new password with the email you used for your MyStar account. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneH">I registered for a MyStar account but did not receive any verification email. What should I do?</a> </h4> </div> <div id="s-OneH" class="panel-collapse collapse"> <div class="panel-body">Please check both your Inbox and/or Spam folders. Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’. <br><br>If you are using a corporate email, kindly inform your tech department to whitelist @thestar.com.my. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneI">The email verification link/code provided is invalid. What should I do?</a> </h4> </div> <div id="s-OneI" class="panel-collapse collapse"> <div class="panel-body">Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneJ">I can’t seem to register. It says the email address was previously registered. What do I do?</a> </h4> </div> <div id="s-OneJ" class="panel-collapse collapse"> <div class="panel-body">Click <a href="https://sso.thestar.com.my/?lng=en&channel=1">here</a> to log in. If you have forgotten your password, click ‘Forgot Password?’ to reset it. If you are certain that you did not sign up with your email address before, kindly contact our Customer Service. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneK">Why do I need to verify my email address?</a> </h4> </div> <div id="s-OneK" class="panel-collapse collapse"> <div class="panel-body">This is to ensure that the email address provided is valid so we can send you information relating to your membership. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneL">What is amazoncognito.com and why am I asked to sign in to this site?</a> </h4> </div> <div id="s-OneL" class="panel-collapse collapse"> <div class="panel-body">We are leveraging on Amazon Cognito's advance security features that provide adaptive protection to ensure your login credentials are secure. Hence we require your permission to complete the registration. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-OneM">What do I need to know when using Apple ID to register?</a> </h4> </div> <div id="s-OneM" class="panel-collapse collapse"> <div class="panel-body"> Registration or login via Apple ID is only available on TheStar.com.my or IOS app. <br><br> Note: This is only supported on devices with IOS ver 13.6 and above. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="accountdeletion"></span> <div class="faqHeader f25">MyStar Account Deletion</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadA">What is SSO and what is its relation to my MyStar account?</a> </h4> </div> <div id="s-msadA" class="panel-collapse collapse"> <div class="panel-body">SSO means Single-Sign-On, the authorisation mechanism that allows your account to sign in to multiple other applications, which in this case ties to The Star, Kuali, and Star Biz7, with a single MyStar account. <br><br>In other words, the MyStar account you created in The Star can also be used to login to Kuali and Star Biz7, and vice versa. <br><br>Hence, deleting your MyStar account from any of these products will subsequently remove your login access to the others. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadB">What does account deletion mean?</a> </h4> </div> <div id="s-msadB" class="panel-collapse collapse"> <div class="panel-body">This outcome is irreversible. Hence, please take note of the following: <ul class="privacy-info"> <li>You'll lose all the stored data and content (for e.g., Bookmarks, followed Topics in For You, etc.) identifiable to your email in The Star.</li> <li>You'll not be able to login to applications linked by SSO.</li> <li>If you have active subscriptions for applications linked by SSO, you'll lose access to them once the deletion is completed.</li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadC">I want to change my registered email address instead of deleting the account. What should I do?</a> </h4> </div> <div id="s-msadC" class="panel-collapse collapse"> <div class="panel-body">Email address is the unique identifier to your account, hence the change can only be done manually by us. Write in to us at <a href="mailto:feedback@thestar.com.my">feedback@thestar.com.my</a> with your current email address and indicate your intention to change to a new email address. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadD">How do I delete my account?</a> </h4> </div> <div id="s-msadD" class="panel-collapse collapse"> <div class="panel-body"> <strong>iOS app:</strong> After logging in, go to Profile. Tap on Delete Account and follow the steps there. <br><br> <strong>Other platforms:</strong> Write in to us at <a href="mailto:feedback@thestar.com.my">feedback@thestar.com.my</a> with your intention to delete your account. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadE">Can I regain access to my account after it has been deleted?</a> </h4> </div> <div id="s-msadE" class="panel-collapse collapse"> <div class="panel-body">You may need to register again to regain your account; however, all data previously stored with the deleted account are no longer available. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadF">Will I still get charged even after I’ve successfully deleted my account?</a> </h4> </div> <div id="s-msadF" class="panel-collapse collapse"> <div class="panel-body">Yes, if your subscriptions are on auto-renewal and you have not done the cancellation on the payment platforms. <br><br>Hence, we advise you to cancel any auto-renewal subscriptions with us such as The Star Digital Access before canceling your subscription to avoid getting charged. <br><br>Please refer to the guide <a href="#tsolCancellation">here</a> for The Star Digital Access or <a href="https://starbiz7.com.my/faqs" target="_blank">here</a> for Star Biz7 to learn more about canceling your subscription. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadG">How long will the entire account deletion process take?</a> </h4> </div> <div id="s-msadG" class="panel-collapse collapse"> <div class="panel-body">The whole process will take about 14 days and when complete, we will notify you via email. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadH">What will happen to my existing subscription if I delete my account now?</a> </h4> </div> <div id="s-msadH" class="panel-collapse collapse"> <div class="panel-body">If you have an active subscription, deleting your account also means that the remaining term will be forfeited. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadI">I have newsletter subscriptions with The Star. Will my account deletion affect the newsletter delivery as well?</a> </h4> </div> <div id="s-msadI" class="panel-collapse collapse"> <div class="panel-body">By default, no, unless it’s stated otherwise. <br><br>In the iOS app, there’s an option to indicate if you wish to stop subscribing to all of The Star’s newsletters together with the account deletion. For the other platforms, indicate your preference in your email request to us. <br><br>Please refer to the guide <a href="#tsolNewsletter">here</a> to learn more about managing The Star newsletter subscriptions. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadJ">Can someone else help me delete my account?</a> </h4> </div> <div id="s-msadJ" class="panel-collapse collapse"> <div class="panel-body">No, for this is a sensitive and confidential matter related to your personal information. <br><br>You will need to login to your account prior to the deletion request (via iOS app) or send in the request to <a href="mailto:feedback@thestar.com.my">feedback@thestar.com.my</a> with the email address registered for the respective MyStar account. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadK">I deleted my account by accident, what should I do?</a> </h4> </div> <div id="s-msadK" class="panel-collapse collapse"> <div class="panel-body"> Write in to us at <a href="mailto:feedback@thestar.com.my">feedback@thestar.com.my</a> as soon as possible and we will try to prevent this deletion and we cannot guarantee as it depends on when we receive your email. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadL">How will I know if my account has been successfully deleted?</a> </h4> </div> <div id="s-msadL" class="panel-collapse collapse"> <div class="panel-body"> We will inform you via email. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-msadM">Will there be any more data contributed by me that is retained despite the account deletion?</a> </h4> </div> <div id="s-msadM" class="panel-collapse collapse"> <div class="panel-body"> Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, like security, tax and accounting, product enhancement and service continuation. Some of them sit on external platforms that are outside of our boundary. <br>This includes scenarios like, but not limited to: <ul class="privacy-info"> <li>Your subscription packages and transaction history</li> <li>Your anonymous data contributed to the product’s usage and statistics</li> <li>Your feedback and communication directly with us</li> <li>The content you shared to external platforms via our products</li> <li>Our app reviews by you on the app stores or external platforms</li> <li>The tracking and history on external platforms which you have authorised us to connect for login purposes (for e.g., Facebook and Google Authentication)</li> </ul> </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolPaymentBilling"></span> <div class="faqHeader f25">Payment and Billing </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenB">Can I get a membership for just the website, without the app?</a> </h4> </div> <div id="s-TenB" class="panel-collapse collapse"> <div class="panel-body">No, The Star Digital Access membership plan provides access to both TheStar.com.my and app. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenC">What are the payment options available?</a> </h4> </div> <div id="s-TenC" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> You may pay with a credit or debit card. FPX and e-wallet payment options are only available for the 12-Month Plan of the membership if you select the non-auto-renewal option. <br><br> <strong>App:</strong> You may pay with a credit or debit card through in-app purchase. Please refer to the in-app Terms of Sale for Android <a href="https://play.google.com/intl/en-us_us/about/play-terms/index.html" target="_blank">here</a> or iOS <a href="https://www.apple.com/legal/internet-services/itunes/my/terms.html" target="_blank">here</a>. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenD">Can I buy more than one membership of The Star Digital Access?</a> </h4> </div> <div id="s-TenD" class="panel-collapse collapse"> <div class="panel-body"> You can only subscribe to one membership per email address. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenE">Why isn’t my membership reflected in my Newsstand account?</a> </h4> </div> <div id="s-TenE" class="panel-collapse collapse"> <div class="panel-body"> At the moment The Star Digital Access and Star Newsstand are on two separate platforms. They share the same MyStar login details but not the subscription information. Click <a href="https://login.thestar.com.my/accountinfo/profile.aspx">here</a> to view your membership information for The Star Digital Access. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenF">Where can I view details about my membership?</a> </h4> </div> <div id="s-TenF" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click <a href="https://login.thestar.com.my/accountinfo/profile.aspx">here</a> or click on the profile icon at the top of the page. <br><br> <strong>App:</strong> Tap profile icon on the bottom right of the screen and tap 'Subscription Info'. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenG">Can I get a invoice for my membership?</a> </h4> </div> <div id="s-TenG" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Yes, you will receive a normal invoice via email after each successful payment. You can also click <a href="https://login.thestar.com.my/accountinfo/transhistory.aspx">here</a> to view your Transaction History and past invoices. This is not an e-Invoice, please see the e-Invoice FAQ below. <br><br> <strong>App:</strong> Yes, you will receive an invoice from Google Pay or Apple Pay directly after each successful payment. This is not an e-Invoice. Please see the e-Invoice FAQ below. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenH">Where can I view my transaction history?</a></h4> </div> <div id="s-TenH" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click <a href="https://login.thestar.com.my/accountinfo/transhistory.aspx">here</a> or hover over the profile at the top of the page and click ‘Transaction History’. <br><br> <strong>App:</strong> Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Transaction History'. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenL">How do I change my credit card details?</a></h4> </div> <div id="s-TenL" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click <a href="https://login.thestar.com.my/accountinfo/subscriptioninfo.aspx">here</a> or click on the profile icon at the top of the page and go to the ‘Subscription Info’ tab. Then click on ‘Manage payment info’ and you will be redirected to an iPay88 webpage where you will be able to change your credit card number.<br> <br><br> <strong>App:</strong> For in-app purchase, kindly refer to your Play Store or App Store settings to change your credit card number. <br><br> Note: When you input a new credit card, you will be charged a token fee of RM1 to ensure the card is active. The RM1 will be refunded to you later. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenM">When is my billing cycle?</a></h4> </div> <div id="s-TenM" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click <a href="https://login.thestar.com.my/accountinfo/subscriptioninfo.aspx">here</a> or click on the profile icon at the top of the page and navigate to the ‘Subscription Info’ tab where you will be able to view your billing cycle and other membership information. We will start to charge for your renewal at least 7 days before the last day of your billing cycle. You will be reminded via an email. <br><br> <strong>App:</strong> Tap ‘profile’ icon on the bottom right of the screen and tap ‘Subscription info’ to view your subscription info. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenN">Why didn’t my payment go through?</a></h4> </div> <div id="s-TenN" class="panel-collapse collapse"> <div class="panel-body"> A charge may be rejected for various reasons. For example, there could be an error in communication with your bank, or a shortage of funds in your account. Try changing your credit card or contacting your bank to understand why the charge is being rejected. If it’s a connection issue, you may try again later. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenO">What happens if I default on a payment?</a></h4> </div> <div id="s-TenO" class="panel-collapse collapse"> <div class="panel-body"> If you fail to make payment, your membership may be terminated when your subscription expires. You can subscribe again based on the membership plan(s) available at the time of resubscription. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenP">Can I subscribe for just 1 year without auto-renewal?</a></h4> </div> <div id="s-TenP" class="panel-collapse collapse"> <div class="panel-body"> Yes, we have the 12-month Plan where auto-renewal is optional. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenQ">Will I be notified on my next bill if my payment is on auto-renewal?</a></h4> </div> <div id="s-TenQ" class="panel-collapse collapse"> <div class="panel-body"> Yes, if you subscribe through a web browser, we will send you an email reminder on your next monthly charge. If you subscribe through in-app purchase, you will receive an email from iTunes or Google. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenR">I have changed my plan, when will I be charged?</a></h4> </div> <div id="s-TenR" class="panel-collapse collapse"> <div class="panel-body"> If you change from Standard to Premium Plan’s membership, you will get immediate premium access and the new charges will be billed in your next billing cycle. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TenS">I have changed my plan, will my new plan start?</a></h4> </div> <div id="s-TenS" class="panel-collapse collapse"> <div class="panel-body"> If you change from Standard to Premium Plan’s membership, you will get immediate premium access. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolTechnicalissue"></span> <div class="faqHeader f25">Technical issues</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenA">Can I install the same app on both my phone and tablet?</a> </h4> </div> <div id="s-ElevenA" class="panel-collapse collapse"> <div class="panel-body">Yes, it’s the same app. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenB">I just subscribed. When will my membership begin?</a> </h4> </div> <div id="s-ElevenB" class="panel-collapse collapse"> <div class="panel-body">Thanks for subscribing! Your membership should begin immediately after payment is successful. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenH">I was notified that I have reached the maximum login limit. What should I do?</a> </h4> </div> <div id="s-ElevenH" class="panel-collapse collapse"> <div class="panel-body">Digital Access members can enjoy up to four logins on web browsers. If you receive the 'Login limit reached' message when trying to log in, you can click one of the two options: <ul class="privacy-info"> <li>Continue here – where you will be logged out of your oldest session so that you can continue on the new browser.</li> <li>Manage logins – where you can view all the sessions that you’re logged in to so you can choose which to deactivate.</li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenI">I already subscribed. Why are articles still being blocked?</a> </h4> </div> <div id="s-ElevenI" class="panel-collapse collapse"> <div class="panel-body">Please try the following solutions: <ul class="privacy-info"> <li>Your Digital Access membership is tied to your MyStar account. Please ensure you are logged in with the correct MyStar account with an active Digital Access membership and try again.</li> <li>If you subscribed through in-app purchase, launch the app and navigate to Profile > The Star Digital Access Subscription > then click the Restore button on the top right of the subscription page.</li> <li>Please try to log out then log in again.</li> <li>Please ensure you subscribe to the Digital Access membership for TheStar.com.my and NOT The Star ePaper which is a different service to read the digital replica of our newspaper.</li> </ul> If you are still unable to read articles in full after trying the solutions above, kindly contact Customer Service at <a href="mailto:customerservice@thestar.com.my">customerservice@thestar.com.my</a> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenC">I changed my phone. How do I restore my membership if I subscribed through in-app purchase?</a> </h4> </div> <div id="s-ElevenC" class="panel-collapse collapse"> <div class="panel-body"> <strong>Android:</strong> On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in with your Google Play ID and tap ‘Restore’ to sync your subscription on your device. <br> <strong>IOS:</strong> On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in and tap ‘Restore’ to sync your iOS subscription on your device. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenD">Can I change my email address?</a> </h4> </div> <div id="s-ElevenD" class="panel-collapse collapse"> <div class="panel-body"> Sorry, you can’t change the email address associated with your MyStar account while retaining your subscription(s), bookmarks, and other settings. Please <a href="https://www.thestar.com.my/contactus">contact us</a> for further assistance. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenE">How can I reset my password?</a> </h4> </div> <div id="s-ElevenE" class="panel-collapse collapse"> <div class="panel-body"> Click ‘Forgot Password?’ at the <a href="https://sso.thestar.com.my/?lng=en&channel=1">‘Log In’</a> page and follow the steps to reset your password.<br> If you signed up through Google or Facebook, your login details are linked to that account and we are unable to assist with the password reset. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenF">Can I Iog into different PCs and smart devices at the same time?</a> </h4> </div> <div id="s-ElevenF" class="panel-collapse collapse"> <div class="panel-body"> Yes, you can enjoy up to six simultaneous logins – four logins on web browsers and two logins on the app. If you try to log in to more than four browsers, you will receive a ‘Login limit reached’ message, which gives you the option to ‘Continue here’ (where you will be logged out of your oldest session so that you can continue on the new browser) or ‘Manage logins’. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-ElevenG">If I subscribe through the iOS app, can I enjoy my Digital Access membership on Android, PC, and vice versa?</a> </h4> </div> <div id="s-ElevenG" class="panel-collapse collapse"> <div class="panel-body"> Yes, when you subscribe to the Digital Access membership on any platform, you get full access to TheStar.com.my and app on all platforms. That includes web browsers on PC and mobile, as well as our app on Android and iOS devices. <br><br> Registration or login via Apple ID is only available on TheStar.com.my or IOS app. <br><br> Note: This is only supported on devices with IOS ver 13.6 and above. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TwelveG">I tried to change my plan but failed. What should I do?</a> </h4> </div> <div id="s-TwelveG" class="panel-collapse collapse"> <div class="panel-body"> <ul class="privacy-info"> <li>If you are on the monthly plan and you have more than 21 days before the next billing cycle, please try again later.</li> <li>If you are on the 12-Month plan but not on auto-renewal and it’s the last month of your membership, please subscribe when you have reached 21 days before your plan expires.</li> <li>If you have cancelled your subscription but have more than 21 days before your subscription ends, please select a plan to subscribe when you have reached 21 days before your plan expires.</li> <li>If you have used the change plan option for more than 3 times in less than a year, please cancel and resubscribe when you reach 21 days before your plan expires.</li> <li>If you subscribe via our <a href="https://www.thestar.com.my" target="_blank">website</a> and the above does not describe your situation, please try to cancel your current membership and resubscribe again 21 days before your plan expires.</li> <li>If you are subscribing via our app and want to upgrade from the monthly plan to the 12-Month plan (only applicable to auto-renewal subscribers), tap the profile icon on the bottom right of the screen and tap 'The Star Digital Access subscription' and you may upgrade the plan there.</li> </ul> </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsoleInvoice"></span> <div class="faqHeader f25">e-Invoice </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvA">What is e-Invoice?</a> </h4> </div> <div id="s-eInvA" class="panel-collapse collapse"> <div class="panel-body">Electronic invoicing (e-Invoice) is the nationwide tax administration system reform by Lembaga Hasil Dalam Negeri Malaysia (LHDN) that aims to streamline and modernize the tax process. It’s to ensure transparency and accuracy in reporting financial activities. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvB">What is a normal Invoice/Receipt Vs e-Invoice?</a> </h4> </div> <div id="s-eInvB" class="panel-collapse collapse"> <div class="panel-body">Normal invoice/Receipt (physical, digital in Jpeg or pdf) is issued by the company. <br><br>An e-Invoice will have a QR code that has been validated by LHDN. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvC">Who will require the e-Invoice?</a> </h4> </div> <div id="s-eInvC" class="panel-collapse collapse"> <div class="panel-body">Anyone who requires the e-Invoice for tax deduction/tax purposes. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvD">Where and how do I request the e-Invoice?</a> </h4> </div> <div id="s-eInvD" class="panel-collapse collapse"> <div class="panel-body">1) After you have completed online payment, you will be redirected to a Thank You page where a link is provided to request for e-Invoice or<br> 2) After you have completed the online payment, click the link in the normal invoice/receipt emailed to you.<br><br> You will need the reference number found on the normal invoice/receipt. Then proceed to fill up your TIN and the rest of your personal info required by LHDN and click Submit. If successful, e-Invoice with QR code will be emailed to you. If you fail, please make sure that the reference number, TIN, and personal information are correctly entered. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvE">Is there a timeline for me to get the e-Invoice?</a> </h4> </div> <div id="s-eInvE" class="panel-collapse collapse"> <div class="panel-body">The cut-off time to request the e-invoice is the 2nd day of the following month based on the transaction/purchased date. We are unable to assist further beyond this given dateline. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvF">What is a Tax Identification Number (TIN)?</a> </h4> </div> <div id="s-eInvF" class="panel-collapse collapse"> <div class="panel-body">In Malaysia, both individuals and entities who are registered taxpayers with the LHDN are assigned a Tax Identification Number (TIN) known as Nombor Pengenalan Cukai. TIN will be issued to all Malaysian citizens who attained the age of 18 years old and above. <br><br> For details on TIN, please refer to the LHDN website <a href="https://www.hasil.gov.my/en/quick-links/services/implementation-of-tax-identification-number-tin" target="_blank">here</a>. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvG">What is a reference number?</a> </h4> </div> <div id="s-eInvG" class="panel-collapse collapse"> <div class="panel-body">A reference number is required to request an e-Invoice, you can find them in the normal invoice emailed to you after each successful payment or under ‘transaction history’ where you can download your normal invoice to look for the reference number. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvH">What happens if I miss the deadline to get the e-Invoice?</a> </h4> </div> <div id="s-eInvH" class="panel-collapse collapse"> <div class="panel-body">We are unable to assist further beyond this given dateline. For now, you can still use the normal invoice for Tax submission until LHDN issues further notice. For more information, please see <a href="https://www.hasil.gov.my/media/0xqitc2t/lhdnm-e-invoice-general-faqs.pdf" target="_blank"</table>here</a>. You may get the latest updates from <a href="https://www.hasil.gov.my/en/e-invoice/" target=_blank>LHDN</a>. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvI">What happens if I do not have an e-invoice?</a> </h4> </div> <div id="s-eInvI" class="panel-collapse collapse"> <div class="panel-body">You will not be able to use normal invoices for your tax deduction/tax purposes. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-eInvJ">I have requested the e-Invoice but failed due to the receipt not found.</a> </h4> </div> <div id="s-eInvJ" class="panel-collapse collapse"> <div class="panel-body">If you've made a recent purchase, please retry after 24 hours. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolInAppPurchase"></span> <div class="faqHeader f25">In-app purchase</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-15A">I paid for the Digital Access membership through the app but I still cannot get full access to content.</a> </h4> </div> <div id="s-15A" class="panel-collapse collapse"> <div class="panel-body"> Please verify that payment is successful by checking the official receipt or the list of subscriptions from your App Store/Play Store settings. <br><br> If your payment was successful, try the following approaches: <br> - Ensure you are using the same email address/login you used to subscribe <br> - Restore your transaction <br> - Log out and log in again using the same account <br> - Restart the app <br><br> If the issue persists, contact customer support via Profile > Feedback. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-15B">How do I verify that my payment is successful?</a> </h4> </div> <div id="s-15B" class="panel-collapse collapse"> <div class="panel-body"> <strong>Android:</strong> <br> - Check your email for an official receipt from the Play Store <br> - Manage your subscriptions according to the guide <a href="https://support.google.com/pay/answer/7644008?hl=en" target="_blank">here</a> <br><br> <strong>IOS:</strong> <br> - Check your Apple ID email for an official receipt from the App Store <br> - Check the list of subscriptions in your phone settings by referring to the guide <a href="https://support.apple.com/en-us/HT202039" target="_blank">here</a> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-15C">How to restore my subscription?</a> </h4> </div> <div id="s-15C" class="panel-collapse collapse"> <div class="panel-body"> <strong>Android:</strong> <br> - On the app, navigate to Profile > Subscribe > click Restore button on the top right of the Subscribe page <br><br> <div style="text-align:center;"><img src="https://cdn.thestar.com.my/Themes/img/Android_Subscribe_Screenshotv2.png" style="width:330px;"></div> <br><br> <strong>iOS:</strong> <br> - On the app, navigate to Profile > Subscribe > click Restore button on the top right of the Subscribe page <br><br> <div style="text-align:center;"><img src="https://cdn.thestar.com.my/Themes/img/iOS_Subscribe_Screenshotv2.png" style="width:330px;"></div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-15D">How to a request for refund?</a> </h4> </div> <div id="s-15D" class="panel-collapse collapse"> <div class="panel-body"> <strong>Android:</strong> To request for a refund, refer to the guide <a href="https://support.google.com/googleplay/answer/2479637?hl=en" target="_blank">here</a> <br><br> <strong>IOS:</strong> To request for a refund from Apple, please contact Apple customer support. Refer to the guide <a href="https://support.apple.com/en-us/HT204084" target="_blank">here</a> </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolPromoCode"></span> <div class="faqHeader f25">Activation/Discount Code</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-16A">Are there any codes for The Star Digital Access?</a> </h4> </div> <div id="s-16A" class="panel-collapse collapse"> <div class="panel-body"> <ul class="privacy-info"> <li>Yes, we may occasionally offer readers codes to extend their digital access for free or at a discounted rate.</li> <li>The Star Digital Access membership may be sold on other channels that are not on TheStar.com.my or the app, e.g. on <a href="https://newsstand.thestar.com.my/" target="_blank">StarNewsstand</a>. Memberships purchased on such channels will be fulfilled via codes that members must activate.</li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-16B">I have a code, how do I redeem it?</a> </h4> </div> <div id="s-16B" class="panel-collapse collapse"> <div class="panel-body"> <u>Discount code</u> <ul class="privacy-info"> <li>Please refer to the instructions provided together with the code.</li> <li>Select a package > enter the code at check-out page > proceed to payment.</li> </ul> Note: Please make sure the price and package is correct before you make a payment. <br><br> <u>Activation Code for Corporate/Newsstand of Free Subscription's Code</u> <br><br> Please click <a href="https://www.thestar.com.my/subscribe/" target="_blank">here</a> then select 'I have a Free/Corporate/ Newsstand code' to activate the subscription. You may go to ‘Manage Subscription’ to check for your subscription status. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-16C">I currently have an active membership on auto-renewal. Can I still use the code?</a> </h4> </div> <div id="s-16C" class="panel-collapse collapse"> <div class="panel-body"> Yes. However, you must first cancel the auto-renewal feature before redeeming the code. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-16D">I have a code, but it’s invalid. What should I do?</a> </h4> </div> <div id="s-16D" class="panel-collapse collapse"> <div class="panel-body"> There may be a few reasons why the code is invalid. <ul class="privacy-info"> <li>Please check the code's terms and conditions. Please note that some codes are one-time use only and may have already been redeemed.</li> <li>Please check if your code is a discount code or Corporate/Newsstand for a paid or free subscription code. Then refer to the question 'I have a code, how do I redeem it?'.</li> <li>Please check if you have already successfully redeemed the code under 'Manage Subscription'.</li> <li>If you currently have an active membership on auto-renewal, please cancel the auto-renewal feature before redeeming the code.</li> <li>If your active membership’s expiry date is more than 1 month from now, you will not be able to use any code.</li> </ul> </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolCancellation"></span> <div class="faqHeader f25">Cancellation or change of packages</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-12A">Can I cancel my membership at any time?</a> </h4> </div> <div id="s-12A" class="panel-collapse collapse"> <div class="panel-body">Yes, you can cancel your Digital Access membership at any time. When you cancel your paid membership, you will continue to have access for the remainder of the current billing period and will not be charged for your next billing cycle. <br><br> However, you cannot cancel your free MyStar account at this time. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-12B">How do I cancel my membership or stop auto-renewal?</a> </h4> </div> <div id="s-12B" class="panel-collapse collapse"> <div class="panel-body"> <strong>Web:</strong> Click <a href="https://login.thestar.com.my/accountinfo/subscriptioninfo.aspx" target="_blank">here</a> and click manage payment info to cancel your auto-renewal. <br><br> <strong>App:</strong> If you subscribed through in-app purchase, please cancel your membership through your Play Store or App Store settings. Please refer to the guides <a href="https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en">here</a> for the Android and <a href="https://support.apple.com/en-sa/HT202039">here</a> for iOS. <br><br> Note: Huawei app: Please cancel from TheStar.com.my </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-12C">Can I change my current membership plan to another Plan from The Star?</a> </h4> </div> <div id="s-12C" class="panel-collapse collapse"> <div class="panel-body"> Yes, you can. <br> Subscribe from web: <br> Click <a href="https://login.thestar.com.my/accountinfo/subscriptioninfo.aspx">here</a>. Alternatively, click on the profile icon at the top of the page and go to the ‘Manage subscription’ tab. Then click on ‘change plan’ and select the new plan. <br><br> <ul class="privacy-info"> <li>Upgrade from Standard to Premium - upgrade will be immediate and you will be billed at the Premium Plan’s rate in your next billing cycle.</li> </ul> Note: upgrade plan cannot be done if your current plan has more than 21 days before expiry except those on special cases. There will be cases when upgrade cannot be done where you are required to cancel the plan and resubscribe. <br><br> Subscribe from Android and IOS: <br> On the app, please tap on the profile icon at the bottom and tap subscription history or The Star Digital Access Subscription. Tap change plan and select the new plan. If you cannot change the plan, please try to cancel your current membership and resubscribe when you reach 21 days before your plan expires. <ul class="privacy-info"> <li>Upgrade from Standard to Premium - upgrade will be immediately. For Google, you will be billed at the premium plan’s rate in your next billing cycle and for IOS, you will be refunded partially and you will be billed at the Premium Plan’s rate immediately.</li> </ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-12D">Can I get a refund?</a> </h4> </div> <div id="s-12D" class="panel-collapse collapse"> <div class="panel-body">Sorry, we do not provide refunds. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="tsolRewards"></span> <div class="faqHeader f25">Rewards and Promotion</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-14A">What are the rewards and promotions?</a> </h4> </div> <div id="s-14A" class="panel-collapse collapse"> <div class="panel-body"> We occasionally give out good deals like special discounts, promotional codes and more! Subscribe to our newsletters (The Star Daily Alert, The Star Evening Alert etc.), social media pages (<a href="https://www.facebook.com/TheStarOnline/" target="blank">Facebook </a>, <a href="https://twitter.com/staronline" target="blank"> Twitter </a>, <a href="https://www.instagram.com/thestaronline/" target="blank">Instagram </a>, <a href="https://t.me/thestar_official" target="blank">Telegram</a>) to keep updated for any promotions. <br><br> Subscribe to our yearly premium plan and receive free sooka 1 month plan! <a href="https://cdn.thestar.com.my/Themes/doc/TSOL_x_sooka_Terms.pdf" target="_blank">T&C applies</a>. </div> </div> </div> <a href="#tsolGeneral" class="scrollup">Back to top</a> </div> </div> </div> </div> <div role="tabpanel" class="tab-pane" id="f2"> <div class="row faqswrap"> <div class="faq-quest-wrapper"> <ul class="faq-quest col-xs-12 col-sm-4 col-md-3"> <li><a href="#SBPremium"><span>1.</span> Starbiz Premium</a></li> <li><a href="#SBP-Trial"><span>2.</span> Starbiz Premium 7-days Free Trial</a></li> <li><a href="#SBP-Subscribe"><span>3.</span> Starbiz Premium Subscription</a></li> <li><a href="#PackageCancel"><span>4.</span> Cancellation or change of packages</a></li> <li><a href="#AutoRenewal"><span>5.</span> Auto-renewal</a></li> <li><a href="#WSJ"><span>6.</span> The Wall Street Journal</a></li> <li><a href="#BTSg"><span>7.</span> The Business Times Singapore</a></li> </ul> </div> <div class="faqs panel-group col-xs-12 col-sm-8 col-md-9" id="accordion"> <div class="faqswrap"> <span class="anchor" id="SBPremium"></span> <div class="faqHeader f25">Starbiz Premium</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#collapseOne">What is StarBiz Premium?</a> </h4> </div> <div id="collapseOne" class="panel-collapse collapse in"> <div class="panel-body">StarBiz Premium is a paid membership for exclusive content on StarBiz, The Star Online’s Business section. The Premium membership offers exclusive insights, analyses and curated news on the economy as well as expert advice from industry leaders.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwo">How is StarBiz Premium different from the regular StarBiz?</a> </h4> </div> <div id="collapseTwo" class="panel-collapse collapse"> <div class="panel-body">StarBiz Premium is a paid membership which offers exclusive business content such as technical and economic analyses at attractive price points whereas StarBiz offers general business content for free.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThree">How do I differentiate content from StarBiz Premium and StarBiz?</a> </h4> </div> <div id="collapseThree" class="panel-collapse collapse"> <div class="panel-body">StarBiz Premium content is indicated by a lock icon next to the headline and is only accessible to members whereas StarBiz is open to all readers.</div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="SBP-Trial"></span> <div class="faqHeader f25">Starbiz Premium 7-days Free Trial</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFour">How can I apply for the 7-days free trial of StarBiz Premium membership?</a> </h4> </div> <div id="collapseFour" class="panel-collapse collapse"> <div class="panel-body">Sign in with your existing Mystar or Newsstand account to apply for the trial. Once you have successfully registered, you can read StarBiz Premium content immediately.<br> Note: 7-days free trial only give you access to <strong>StarBIz Premium content only</strong>. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFive">I don’t have a Mystar account, can I still apply for the 7-days free trial of StarBiz Premium membership?</a> </h4> </div> <div id="collapseFive" class="panel-collapse collapse"> <div class="panel-body">Sure. All you have to do is register for a new account to try our 7-days free trial.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseSix">I have signed up for an account but I did not receive any verification email, what should I do?</a> </h4> </div> <div id="collapseSix" class="panel-collapse collapse"> <div class="panel-body">A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseSeven">Why do I have to verify with both email and my mobile number?</a> </h4> </div> <div id="collapseSeven" class="panel-collapse collapse"> <div class="panel-body">We require your mobile to verify that you are a legitimate purchaser. Your mobile number will not be shared to third parties without your consent.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseEight">I did not receive any 6-digit verification code via SMS, what should I do?</a> </h4> </div> <div id="collapseEight" class="panel-collapse collapse"> <div class="panel-body">Kindly click ‘resend new code’ or ‘change mobile number’. You may only request for the code up to a maximum of 3 times per day per mobile number. If you still did not receive any verification code via SMS, please contact our Customer Service at 1300 88 7827.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseNine">Why can’t I use the same mobile number again for 7-days free trial?</a> </h4> </div> <div id="collapseNine" class="panel-collapse collapse"> <div class="panel-body">We are sorry but the 7-days free trial is only valid for one redemption per registered mobile number. Therefore, you may only redeem the 7-days free trial once with the same mobile number.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTen">I love StarBiz Premium and would love to continue using it after my trial ends. What should I do?</a> </h4> </div> <div id="collapseTen" class="panel-collapse collapse"> <div class="panel-body">You may apply for a StarBiz Premium membership to continue to enjoy full access throughout the site.<br> Note: You may only apply for the membership AFTER your 7-days trial ends. </div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="SBP-Subscribe"></span> <div class="faqHeader f25">StarBiz Premium Subscription</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseEleven">How many membership packages are you currently offering?</a> </h4> </div> <div id="collapseEleven" class="panel-collapse collapse"> <div class="panel-body">We are currently offering two different memberships below: <br> StarBiz Premium <br> StarBiz Premium Plus <br> The memberships come in two forms - monthly and yearly. You may opt-in for auto-renewal to make sure your reading experience are not interrupted. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwelve">What are the differences between StarBiz Premium and StarBiz Premium Plus?</a> </h4> </div> <div id="collapseTwelve" class="panel-collapse collapse"> <div class="panel-body">StarBiz Premium allows you to gain full access throughout the site. StarBiz Premium Plus allows full access throughout the site and full digital access to The Wall Street Journal and The Business Times.<br> Note: The Business Times only applies to <strong>the yearly membership</strong>. </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirteen">How can I subscribe to StarBiz Premium?</a> </h4> </div> <div id="collapseThirteen" class="panel-collapse collapse"> <div class="panel-body"> <ol> <li>Click on any premium content (with a lock icon) and you will be directed to our catalogue page > sign in</li> <li>Sign in with your existing Mystar or Newsstand account > you will be directed to our catalogue page</li> <li>Click on profile icon > subscription info > click subscribe</li> </ol> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFourteen">Can I use my StarBiz Premium user credentials on the Wall Street Journal and The Business Times?</a> </h4> </div> <div id="collapseFourteen" class="panel-collapse collapse"> <div class="panel-body">No. Kindly follow the activation instructions sent to your email in order to gain access to The Wall Street Journal and The Business Times.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFifteen">I don’t have a Mystar account, can I still apply for a StarBiz Premium membership?</a> </h4> </div> <div id="collapseFifteen" class="panel-collapse collapse"> <div class="panel-body">Sure. All you have to do is register for a new account to try our 7-days free trial or apply for StarBiz Premium or StarBiz Premium Plus (comes with WSJ and Business Times) memberships.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseSixteen">I have signed up for an account but I did not receive any verification email, what should I do?</a> </h4> </div> <div id="collapseSixteen" class="panel-collapse collapse"> <div class="panel-body">A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseSeventeen">Why isn’t my StarBiz Premium membership reflected in my Newsstand account?</a> </h4> </div> <div id="collapseSeventeen" class="panel-collapse collapse"> <div class="panel-body">StarBiz Premium is an online, web-based content where it is on a different platform. To view your membership’s information for StarBiz Premium, kindly log-in the icon at Business Page and select ‘Subscription Info’.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseEighteen">Where can I view details about my StarBiz Premium membership?</a> </h4> </div> <div id="collapseEighteen" class="panel-collapse collapse"> <div class="panel-body">Kindly login and click on the user icon on the top right of the page. Upon clicking on the icon, you will be directed to your StarBiz Premium account where you will be able to view your membership information.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseNineteen">Can I get a tax invoice for my StarBiz Premium membership?</a> </h4> </div> <div id="collapseNineteen" class="panel-collapse collapse"> <div class="panel-body">You will receive a tax invoice via email after payment is successful or you may go to ‘Transaction History’ tab (under your account) to view and print it out.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwenty">Where can I view my transaction history?</a> </h4> </div> <div id="collapseTwenty" class="panel-collapse collapse"> <div class="panel-body">You can view your transaction history under your StarBiz Premium account. Kindly click on the user icon and navigate to the ‘Transaction History’ tab. You will also be able to download your invoice under the ‘Transaction History’ tab.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyOne">If I opt for StarBiz Premium Plus, will my access to The Wall Street Journal and The Business Times be renewed concurrently with StarBiz Premium Plus?</a> </h4> </div> <div id="collapseTwentyOne" class="panel-collapse collapse"> <div class="panel-body">Yes. When your StarBiz Premium Plus membership renews, your access to The Wall Street Journal will be renewed. However, you will be required to key in a passcode to renew your access to The Business Times.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyTwo">I have applied for the full Starbiz Premium Plus membership. How will I receive my access details for Wall Street Journal and Business Times?</a> </h4> </div> <div id="collapseTwentyTwo" class="panel-collapse collapse"> <div class="panel-body">You will receive separate emails with activation instructions for access to Wall Street Journal and Business Times.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyThree">Can I change my email or edit my profile?</a> </h4> </div> <div id="collapseTwentyThree" class="panel-collapse collapse"> <div class="panel-body">You may edit your profile under the ‘Manage Profile’ tab BUT you will not be able to change your email as it is linked link to your MyStar or Newsstand account.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtySeven">Can I log in to a different PC/Star Mobile app at the same time using the same email address ?</a> </h4> </div> <div id="collapseThirtySeven" class="panel-collapse collapse"> <div class="panel-body">Yes. You may log in to a different PC using the same email address at the same time. StarBiz Premium is not available on the Star Mobile app. Kindly access the mobile version of StarBiz Premium on a mobile browser (i.e.: Safari, Chrome). </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyNine">Can I use StarBiz Premium on The Star mobile app?</a> </h4> </div> <div id="collapseThirtyNine" class="panel-collapse collapse"> <div class="panel-body">No. StarBiz Premium is only available on The Star Online website. You may use a browser on your mobile phone (i.e.: Safari, Chrome) to access StarBiz Premium.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFortySeven">Can the Tax Invoice display my company's billing address?</a> </h4> </div> <div id="collapseFortySeven" class="panel-collapse collapse"> <div class="panel-body">Yes, kindly go to your account settings and click on the ‘Manage Billing Info’ tab to change your billing information.</div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="PackageCancel"></span> <div class="faqHeader f25">Cancellation or change of packages</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyFour">I opted for a one-year membership to StarBiz Premium, can I terminate my membership halfway?</a> </h4> </div> <div id="collapseTwentyFour" class="panel-collapse collapse"> <div class="panel-body">We’re sorry, but you will not be able to terminate your membership before it ends and there will be no refund for early termination.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyFive">Can I change my current membership package to other promotions that The Star Is having?</a> </h4> </div> <div id="collapseTwentyFive" class="panel-collapse collapse"> <div class="panel-body">You will only be able to change your membership package or use new promo codes when your current membership ends.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentySix">I signed up for the StarBiz Premium membership, can I switch my membership to StarBiz Premium Plus?</a> </h4> </div> <div id="collapseTwentySix" class="panel-collapse collapse"> <div class="panel-body">You can only change your membership package or use our promo code when your membership term ends.</div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="AutoRenewal"></span> <div class="faqHeader f25">Auto-renewal</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentySeven">Can I choose to activate auto-renewal?</a> </h4> </div> <div id="collapseTwentySeven" class="panel-collapse collapse"> <div class="panel-body">You may choose to activate auto-renewal upon registration for a StarBiz Premium membership. Kindly tick the box that says “Yes, activate recurring payment”.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyEight">I accidentally ticked on recurring payment upon registration for a StarBiz Premium membership, can I opt out?</a> </h4> </div> <div id="collapseTwentyEight" class="panel-collapse collapse"> <div class="panel-body"> Yes. Kindly go to your account and click on the ‘Subscription Info’ tab to deactivate recurring payments.<br> Note: Please take note that the effective date of the cancellation will only take place <ol> <li>Next billing cycle if it’s charged</li> <li>End of this billing cycle if it’s not charged.</li> </ol> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseTwentyNine">How do i check if my membership is set for auto-renewal?</a> </h4> </div> <div id="collapseTwentyNine" class="panel-collapse collapse"> <div class="panel-body">Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirty">After I choose to activate auto-renewal, can I change my credit card details after a few months?</a> </h4> </div> <div id="collapseThirty" class="panel-collapse collapse"> <div class="panel-body">We are sorry but we do not support the feature to change credit card information at the moment but we will send you a link to update your credit card when we email you on the next charge to your membership.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyOne">How can I cancel auto-renewal?</a> </h4> </div> <div id="collapseThirtyOne" class="panel-collapse collapse"> <div class="panel-body">Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details. You can then deactivate auto-renewal from here.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyTwo">I’m on auto-renewal. Will I be notified on my next charge?</a> </h4> </div> <div id="collapseThirtyTwo" class="panel-collapse collapse"> <div class="panel-body">Yes, you may check for your status under ‘my subscription’ and we will also email you before the next charge. <br> If you are on 1-mth membership, email will be sent 7-days before expiry <br> If you are on 1-year membership, email will be sent 1-month before expiry </div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="WSJ"></span> <div class="faqHeader f25">The Wall Street Journal</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyThree">I signed up for the 7-days free trial on StarBiz Premium, will I be entitled to a 7-day free access to Wall Street Journal and The Business Times?</a> </h4> </div> <div id="collapseThirtyThree" class="panel-collapse collapse"> <div class="panel-body">No. The 7-days free trial is only valid for StarBiz Premium content.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyFour">Can I login to The Wall Street Journal with my StarBiz Premium Plus user login ID and password?</a> </h4> </div> <div id="collapseThirtyFour" class="panel-collapse collapse"> <div class="panel-body">No, you can’t. You will receive an email from Wall Street Journal for a 1 time sign-in or registration to gain full digital access.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyFive">Why do I have to sign up for a Wall Street Journal account?</a> </h4> </div> <div id="collapseThirtyFive" class="panel-collapse collapse"> <div class="panel-body">Because it is a separate product from StarBiz Premium.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtySix">I am on a monthly StarBiz Premium Plus membership, do I have to register and redeem for Wall Street Journal every month?</a> </h4> </div> <div id="collapseThirtySix" class="panel-collapse collapse"> <div class="panel-body">You do not have to redeem it monthly but the validity per redemption is 1-year. So if you are on a monthly auto-renewal, your next redemption will be 1-year later.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseForty">I am trying to sign up for a Wall Street Journal membership but I am prompted to pay at their website, what do I do?</a> </h4> </div> <div id="collapseForty" class="panel-collapse collapse"> <div class="panel-body">Kindly do not pay. If you have subscribed to StarBiz Premium Plus Membership, you will receive an email from Wall Street Journal. Kindly redeem your access from the link given.</div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> <div class="faqswrap"> <span class="anchor" id="BTSg"></span> <div class="faqHeader f25">The Business Times Singapore</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseThirtyEight">How do I access content on The Business Times?</a> </h4> </div> <div id="collapseThirtyEight" class="panel-collapse collapse"> <div class="panel-body">You will only get access to The Business Times when you subscribe to 1-year StarBiz Premium Plus Membership. We will send you the activation instruction to access The Business Times.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFortyOne">Do I have to sign up for an account at The Business Times?</a> </h4> </div> <div id="collapseFortyOne" class="panel-collapse collapse"> <div class="panel-body">Yes, we will send you the activation instruction to access The Business Times where you are required to sign-in or register before you can read.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFortyTwo">I have paid for a StarBiz Premium Plus membership but I am unable to access the Business Times, why?</a> </h4> </div> <div id="collapseFortyTwo" class="panel-collapse collapse"> <div class="panel-body">Kindly note that you are only entitled for access to The Business Times if you have signed up for a <strong>yearly</strong> StarBiz Premium Plus membership package. The Business Times access is <u>not open</u> to the monthly StarBiz Premium Plus membership package.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapseFortyThree">My passcode does not work. What do I do?</a> </h4> </div> <div id="collapseFortyThree" class="panel-collapse collapse"> <div class="panel-body">Kindly contact our Customer Service at 1300 88 7827 for assistance.</div> </div> </div> <a href="#SBPremium" class="scrollup">Back to top</a> </div> </div> </div> </div> <div role="tabpanel" class="tab-pane" id="f3"> <div class="row faqswrap"> <div class="faq-quest-wrapper"> <ul class="faq-quest col-xs-12 col-sm-4 col-md-3"> <li><a href="#tsolClassifieds"><span>1.</span> Classifieds</a></li> </ul> </div> <div class="faqs panel-group col-xs-12 col-sm-8 col-md-9" id="accordion"> <div class="faqswrap"> <span class="anchor" id="tsolClassifieds"></span> <div class="faqHeader f25">Classifieds</div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#s-Eight">What is this service all about?</a> </h4> </div> <div id="s-Eight" class="panel-collapse collapse in"> <div class="panel-body">The Classifieds Booking Online system is the latest enhancement to The Star's classified advertisement placement service designed for the convenience of individuals who wish to place classified advertisements in The Star anytime, anywhere. The only requirements are that you have access to an Internet-connected computer and a MasterCard or VISA credit card. For the time being, this is the only acceptable mode of payment. We do not accept payment through Public Bank branches for online booking. In the future or as the market dictates, we will add other payment modes.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Nine">How do I place an advertisement via this service?</a> </h4> </div> <div id="s-Nine" class="panel-collapse collapse"> <div class="panel-body"> <p>Just follow the steps:</p> <div class="steps"> <p><span class="label">Step 1</span>: Register as a MyStar user. If you have already registered, go ahead and log in.</p> <p><span class="label">Step 2</span>: Click on the "I want to book a new ad" button.</p> <p><span class="label">Step 3</span>: Select the advertisement type from the drop-down box, e.g. Cars for sale.</p> <p><span class="label">Step 4</span>: Enter the advertisement details.</p> <p><span class="label">Step 5</span>: Choose the number of days you want it to be published.</p> <p><span class="label">Step 6</span>: Choose the edition in which you want it to be published.</p> <p><span class="label">Step 7</span>: Select your preferred publication date(s).</p> <p><span class="label">Step 8</span>: Check your advertisement.</p> <p><span class="label">Step 9</span>: Submit your advertisement and print out the page for reference.</p> <p><span class="label">Step 10</span>: Select "Yes" to continue with credit card payment.</p> <p><span class="label">Step 11</span>: Done! Please allow at least one day for processing.</p> <p class="add-note"> <label>Note:</label> Please close your existing browser and open a new one to pay for subsequent new ad(s) created. This is to avoid errors from occurring during payment for the transaction. </p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Ten">Why should I use it over the traditional method?</a> </h4> </div> <div id="s-Ten" class="panel-collapse collapse"> <div class="panel-body">Unlike the traditional method where you'd have to call in or show up personally at one of our designated booking centres to place your advertisement, the online service allows you to achieve the same thing at your own time and convenience. In addition, booking via this service offers you more control over how your advertisement will appear. You are also kept informed of the status of your transaction each step of the way.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Eleven">Is it safe to give my credit card information online?</a> </h4> </div> <div id="s-Eleven" class="panel-collapse collapse"> <div class="panel-body">Despite the stories you may have heard, online credit card transactions are far more secure than offline because your credit card information is communicated securely between your computer and the payment gateway (Citibank). That's right, we don't even collect your credit card information: that portion is done by our payment gateway where the connection is secured by 128-bit encryption technology.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Twelve">I don't have a 128-bit browser. Would my credit card data be safe?</a> </h4> </div> <div id="s-Twelve" class="panel-collapse collapse"> <div class="panel-body">Yes. With non-128-bit browsers, the encryption level automatically drops to the default 40-bit encryption.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Thirteen">If I change my mind can I revoke my booking?</a> </h4> </div> <div id="s-Thirteen" class="panel-collapse collapse"> <div class="panel-body">Yes, you can, as long as your advertisement has not been confirmed or verified by our Classifieds staff. You may check this information by logging in to.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Fourteen">What is the cut-off time if I want my advertisement to appear the following day?</a> </h4> </div> <div id="s-Fourteen" class="panel-collapse collapse"> <div class="panel-body">For the initial phase, your advertisement must be submitted by 11am to ensure that it gets published the following day. However, this deadline is subject to change in the future.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Fifteen">What type of advertisement may I book?</a> </h4> </div> <div id="s-Fifteen" class="panel-collapse collapse"> <div class="panel-body">Currently, you may only book run-on (text only) advertisements. Please note that classifieds advertisements for the categories "Marriages", "Births", "Obituaries", "Friendship", and "Business Opportunities" require relevant documents for verification, and may not be booked online.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Sixteen">Where will my advertisement be published?</a> </h4> </div> <div id="s-Sixteen" class="panel-collapse collapse"> <div class="panel-body">Your advertisement will be published both in The Star newspaper and <a href="http://starsearch.thestar.com.my/" target="_blank">StarSearch Online</a>.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Seventeen">When should I pay for my advertisement?</a> </h4> </div> <div id="s-Seventeen" class="panel-collapse collapse"> <div class="panel-body">Your advertisement booking is not confirmed until the payment process is completed. You will be required to "pay" when booking the advertisement but your credit card will not be charged until our Classifieds staff have approved and verified your advertisement manually. The system will e-mail you the status of your booking so that you will be kept informed at all times.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Eighteen">Why didn't my Metro advertisement appear in the newspaper on Sunday?</a> </h4> </div> <div id="s-Eighteen" class="panel-collapse collapse"> <div class="panel-body">Because Metro is not published on Sunday.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Nineteen">What is MyStar?</a> </h4> </div> <div id="s-Nineteen" class="panel-collapse collapse"> <div class="panel-body">MyStar is a web community service that enables you to enjoy facilities like chat, clubs, forums, and many others with just a single sign-on. Click <a href="http://mystar.com.my" target="_blank">here</a> for more information.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-Twenty">I don't want to sign up as a MyStar member. Can I still place my ad online?</a> </h4> </div> <div id="s-Twenty" class="panel-collapse collapse"> <div class="panel-body">No, not at the moment. However, we encourage you to set up a MyStar account to enjoy the flexibility and full advantages of the service, which includes the ability to re-book ads, receive e-mail alerts, as well as other value-added services offered to MyStar members.</div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion" href="#s-TwentyOne">I've forgotten my MyStar user ID / password. How do I retrieve this information?</a> </h4> </div> <div id="s-TwentyOne" class="panel-collapse collapse"> <div class="panel-body">The password and User ID information are sent automatically to a user whenever it is requested. In order for the system to send the information to the correct mailbox, you need to associate your MyStar account with a valid e-mail account, e.g. your Jaring or TMnet accounts. To retrieve your password now, <a href="http://mystar.com.my/pwreminder/" target="_blank">click here</a>.</div> </div> </div> <a href="#tsolClassifieds" class="scrollup">Back to top</a> </div> <p class="disclaimer-note">If you have additional questions, please call Star Online Booking at 03-79668205 (Mon thru Fri, 9am to 5.30pm), or email us at <a href="mailto:classifieds@thestar.com.my">classifieds@thestar.com.my</a>. </p> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div>  </main> </div> </div>  <div id="wrapperFooter"> <footer class="footer-n"> <div class="footer-n__inner"> <div class="footer-n__links"> <b>Subscriptions</b> <ul> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="https://www.thestar.com.my/subscribe" target="_blank" data-list-type="Footer" data-content-type="Navigation" data-content-title="The Star Digital Access" data-content-id="https://www.thestar.com.my/subscribe">The Star Digital Access </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="https://newsstand.thestar.com.my/" target="_blank" data-list-type="Footer" data-content-type="Outbound Referral" data-content-title="Newsstand" data-content-id="https://newsstand.thestar.com.my/">Newsstand </a> </li> </ul> </div> <div class="footer-n__links"> <b>Advertising</b> <ul> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="https://smg360.com.my/ad-rates/" target="_blank" data-list-type="Footer" data-content-type="Outbound Referral" data-content-title="Our Rate Card" data-content-id="https://smg360.com.my/ad-rates/">Our Rate Card </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="https://starsearch.thestar.com.my/" target="_blank" data-list-type="Footer" data-content-type="Outbound Referral" data-content-title="Classifieds" data-content-id="https://starsearch.thestar.com.my/">Classifieds </a> </li> </ul> </div> <div class="clearfix footer-n__clearfix"></div> <div class="footer-n__links"> <b>Company Info</b> <ul> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="/AboutUs" target="" data-list-type="Footer" data-content-type="Navigation" data-content-title="About Us" data-content-id="https://www.thestar.com.my/aboutus">About Us </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="http://starmediagroup.my/careers/life-with-us/" target="_blank" data-list-type="Footer" data-content-type="Outbound Referral" data-content-title="Job Opportunities" data-content-id="http://starmediagroup.my/careers/life-with-us/">Job Opportunities </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="https://www.starmediagroup.my/" target="_blank" data-list-type="Footer" data-content-type="Outbound Referral" data-content-title="Investor Relations" data-content-id="https://www.starmediagroup.my/">Investor Relations </a> </li> </ul> </div> <div class="footer-n__links"> <b>Help</b> <ul> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="/ContactUs" target="" data-list-type="Footer" data-content-type="Navigation" data-content-title="Contact Us" data-content-id="https://www.thestar.com.my/contactus">Contact Us </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="/FAQs" target="" data-list-type="Footer" data-content-type="Navigation" data-content-title="FAQs" data-content-id="https://www.thestar.com.my/faqs">FAQs </a> </li> </ul> </div> <div class="clearfix footer-n__clearfix"></div> <div class="footer-n__links"> <b>Policies</b> <ul> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="/Privacy" target="" data-list-type="Footer" data-content-type="Navigation" data-content-title="Privacy Statement" data-content-id="https://www.thestar.com.my/privacy">Privacy Statement </a> </li> <li> <a id="tsolFooter_home_sitemap_hyperlink" href="/Terms" target="" data-list-type="Footer" data-content-type="Navigation" data-content-title="Terms &amp; 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