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stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Open Agent App</span><small>A rich and extendable messaging application for teams that value productivity</small></div></a></li><li><a href="/open-chat-widget"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 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1-1.935.554ZM19.743 15.011a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM8.303 11.027l-3-3M7.755 14.012 3.77 16.95M11.6 15.527l1.203 2.5M12.266 9.428 14.667 5.1M14.302 13.56l4.883.816"></path></svg><div><span>Omnichannel APIs</span><small>Your entire messaging communication in one clean interface</small></div></a></li><li><a href="/data-and-reporting"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting APIs</span><small>Build custom reports from your data and analyze them as you see fit</small></div></a></li><li><a href="/api-collection"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21153)"><path d="M12.5 3 4 7l8.5 4L21 7l-8.5-4ZM4 12l8.5 4 8.5-4M4 17l8.5 4 8.5-4M4 12l2.125-1M21 12l-2.125-1M4 17l2.125-1M21 17l-2.125-1"></path></g><defs><clipPath id="clip0_4969_21153"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Collection</span><small>Technological assets powering our industry-leading messaging solutions</small></div></a></li><li><a href="/api-usage"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_21142)"><path stroke="#000" stroke-width="2" d="M11.78 4.003a8 8 0 1 1-6.286 12.653"></path><mask id="path-2-inside-1_4969_21142" fill="#fff"><path d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z"></path></mask><path stroke="#000" stroke-width=".6" d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z" mask="url(#path-2-inside-1_4969_21142)"></path></g><defs><clipPath id="clip0_4969_21142"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Usage</span><small>See the status of your API usage and perform development management actions</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><span>See what's buzzing</span><a href="/resource-center/updates/text-platform-api-usage"><img alt="Read about new API Usage reports and changes in the Text Platform" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-products.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="/resource-center/updates/text-platform-api-usage"><p class="text-bold">New API Usage reports and changes in the Text Platform</p><p>Read about the new API Usage reports and changes in billing for private API use to optimize your private apps’ performance and payments.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Developer Program <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="/developer-program"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4970_23248)"><path d="m21 21.5-4.023-4.023M4.026 14.216a7.016 7.016 0 0 0 7.69 3.07 7.012 7.012 0 0 0 5.217-7.744 7 7 0 0 0-7.118-6.035 7.021 7.021 0 0 0-6.821 6.385"></path><path d="M1.686 6.516 2.72 10.38l3.864-1.035"></path></g><defs><clipPath id="clip0_4970_23248"><path fill="#fff" d="M0 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fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>App Templates</span><small>Application templates created to kickstart your development process</small></div></a></li><li><a href="/resource-center/tutorials"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21899)"><path d="M16.501 19.794a9 9 0 1 0-9-15.589 9 9 0 0 0 9 15.59Z"></path><path d="m9.602 16.848 7.794-4.5L9.499 7.67l.103 9.178Z"></path></g><defs><clipPath id="clip0_4969_21899"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Videos</span><small>A library of hands-on video tutorials about programming and app development</small></div></a></li><li><a href="https://status.livechat.com/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21909)"><path d="M3 14 14 3M10 3h4v4M10 17v4h4M21 10 10 21"></path></g><defs><clipPath id="clip0_4969_21909"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Status</span><small>Status page with live information about the current status of our products</small></div></a></li><li><a href="/developer-terms"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21921)"><path d="M9.615 20H7a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h8a2 2 0 0 1 2 2v8M14 19l2 2 4-4M9 8h4M9 12h2"></path></g><defs><clipPath id="clip0_4969_21921"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Developer Terms</span><small>Your legal rights, responsibilities, and the conditions for joining the Text Developer Program</small></div></a></li><li><a href="/marketplace-guidelines"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21933)"><path d="M3 19a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6v13M12 6v13M21 6v13"></path></g><defs><clipPath id="clip0_4969_21933"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Marketplace Guidelines</span><small>A set of guidelines to follow for developers who publish their apps on the Text Marketplace</small></div></a></li><li><a href="/tools"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#2C3331" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_5499_46475)"><path d="M3 21h4L20 8a2.829 2.829 0 0 0-4-4L3 17v4ZM14.5 5.5l4 4"></path><path d="M12 8 7 3 3 7l5 5M7 8 5.5 9.5M16 12l5 5-4 4-5-5M16 17l-1.5 1.5"></path></g><defs><clipPath id="clip0_5499_46475"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Tools</span><small>A suite of developer tools to automate routine tasks and fast-track your daily workflows</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="/resource-center"><img alt="Elevate your skills with our Resource Center" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><div class="Dropdown_newsRecents__mngyV"><p>recent articles</p><ul><li><a href="/resource-center/updates/text-mining-nlp"><span>Text Mining and Natural Language Processing: Transforming Text into Value</span></a></li><li><a href="/resource-center/updates/developer-starter-pack"><span>Developer Starter Pack: The Most Useful Resources to Start Building Apps</span></a></li><li><a href="/resource-center/updates/how-to-make-money-coding"><span>How to Make Money Coding: Strategies for 2024</span></a></li></ul></div></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Documentation <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="https://platform.text.com/docs/getting-started/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22659)"><path d="M4 13a8 8 0 0 1 7 7 6 6 0 0 0 3-5 9 9 0 0 0 6-8 3 3 0 0 0-3-3 9 9 0 0 0-8 6 6 6 0 0 0-5 3"></path><path d="M7 14a6 6 0 0 0-3 6 6 6 0 0 0 6-3M15 10a1 1 0 1 0 0-2 1 1 0 0 0 0 2Z"></path></g><defs><clipPath id="clip0_4969_22659"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Getting Started</span><small>Learn how the Platform can help you grow your business</small></div></a></li><li><a href="https://platform.text.com/docs/authorization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22666)"><path d="M4 5a1 1 0 0 1 1-1h14a1 1 0 0 1 1 1v14a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V5ZM4 8h16M8 4v4"></path><path d="M9.5 14.5 11 16l3-3"></path></g><defs><clipPath id="clip0_4969_22666"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Authorization</span><small>The ultimate guide about authorization flows you can implement in integrations</small></div></a></li><li><a href="https://platform.text.com/docs/messaging/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22678)"><path d="M4 19.5V8.397c0-.769.316-1.505.879-2.049A3.055 3.055 0 0 1 7 5.5h10c.796 0 1.559.305 2.121.848.563.544.879 1.28.879 2.049v5.793c0 .768-.316 1.505-.879 2.048a3.055 3.055 0 0 1-2.121.848H8L4 19.5Zm8-8.5v.01M8 11v.01m8-.01v.01"></path></g><defs><clipPath id="clip0_4969_22678"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Messaging</span><small>Learn about concepts like chat, thread, and routing, all essential to understanding Messaging API</small></div></a></li><li><a href="https://platform.text.com/docs/extending-agent-app/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Agent App</span><small>Extend the LiveChat or HelpDesk App with widgets, buttons, and other UI elements</small></div></a></li><li><a href="https://platform.text.com/docs/extending-chat-widget/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Chat Widget</span><small>Make use of Moments and Rich messages, and build custom solutions inside the Chat Widget</small></div></a></li><li><a href="https://platform.text.com/docs/management/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_22713)"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 20.5a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 13.5v6M9.999 11.468 3.5 10.5M14 11.468l6.498-.968"></path><circle cx="12" cy="11.5" r="3" fill="#1B1B20"></circle></g><defs><clipPath id="clip0_4969_22713"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Management</span><small>Use the Configuration API for management actions to set up bot agents, webhooks, and properties</small></div></a></li><li><a href="https://platform.text.com/docs/data-reporting/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting</span><small>Extract data from your LiveChat Reports to perform an in-depth data analysis</small></div></a></li><li><a href="https://platform.text.com/docs/monetization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22739)"><path d="M9 14c0 1.657 2.686 3 6 3s6-1.343 6-3-2.686-3-6-3-6 1.343-6 3Z"></path><path d="M9 14v4c0 1.656 2.686 3 6 3s6-1.344 6-3v-4M3 6c0 1.072 1.144 2.062 3 2.598s4.144.536 6 0c1.856-.536 3-1.526 3-2.598 0-1.072-1.144-2.062-3-2.598s-4.144-.536-6 0C4.144 3.938 3 4.928 3 6Z"></path><path d="M3 6v10c0 .888.772 1.45 2 2"></path><path d="M3 11c0 .888.772 1.45 2 2"></path></g><defs><clipPath id="clip0_4969_22739"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Monetization</span><small>Discover how to monetize your apps and generate passive income</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="https://platform.text.com/docs/management/changelog#bots-1"><img alt="Read about Bot templates" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="https://platform.text.com/docs/management/changelog#bots-1"><p class="text-bold">New bots mechanism: Bot templates</p><p>Discover our new, more optimal way to create and manage bots in your apps with bot templates. Available from the v3.5 of the Configuration API.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a><a class="Dropdown_discordBtn__yapi9" href="https://discord.com/invite/gRzwSaCxg4" target="_blank" rel="noreferrer noopener">Join Discord community <svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 48 48" fill="none"><path fill="currentColor" d="M35.454 14.01A28.141 28.141 0 0 0 28.646 12a18.241 18.241 0 0 0-.872 1.701 26.594 26.594 0 0 0-7.545 0A17.76 17.76 0 0 0 19.346 12a28.046 28.046 0 0 0-6.813 2.015C8.224 20.132 7.056 26.097 7.64 31.978a27.914 27.914 0 0 0 8.35 4.02 19.315 19.315 0 0 0 1.788-2.768 18.084 18.084 0 0 1-2.816-1.287c.236-.165.467-.337.69-.513 5.43 2.386 11.33 2.386 16.695 0 .226.177.457.348.69.513a18.04 18.04 0 0 1-2.82 1.29A19.238 19.238 0 0 0 32.004 36a27.86 27.86 0 0 0 8.355-4.022c.685-6.817-1.17-12.728-4.906-17.968ZM18.518 28.361c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.309-3.174 2.967-3.174 1.659 0 2.995 1.43 2.967 3.174.003 1.74-1.308 3.17-2.967 3.17Zm10.964 0c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.308-3.174 2.967-3.174 1.658 0 2.995 1.43 2.967 3.174 0 1.74-1.309 3.17-2.967 3.17Z"></path></svg></a></div></div></div></div></div></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=header_cta&source_type=website&source_url=https%3a%2f%2fplatform.text.com/developer-terms">Start building</a></div></header><main><section class="hero_heroSection__kGTAF"><div class="hero_heroContainer__FtenE"><h1 class="text-7xl">Developer Terms</h1><p>July 6, 2023</p></div></section><section class="introduction_introductionSection__HEsE0"><div class="introduction_introductionContainer__VlP4J"><p class="text-xl"><span class="text-accent--primary text-bold">The Developer Program Terms</span> (“Developer Terms”) constitutes an Addendum to the Company’s <a href="https://www.livechat.com/legal/terms-of-use/" target="_blank" rel="noopener noreferrer">Terms of Use</a> and <a href="https://www.livechat.com/legal/privacy-policy/" target="_blank" rel="noopener noreferrer">Privacy Policy</a> (collectively referred to as “Agreement”) between you (“you”, “Developer”) and Text Inc. (“we”, “Company”), and regulates access and usage of Services API and/or Developer Program provided by Text, Inc. When you develop via Developer Console, you are entering into a legal relationship with Text, Inc. and you agree to all of the below terms and terms referred to herein by reference.</p></div></section><section class="definitions_definitionsSection__ot_1Q"><div class="definitions_definitionsContainer__8X121"><div class="definitions_definitionsHeader__L6VNo"><h2 class="text-3xl text-accent--primary">Definitions</h2><p class="text-lg">All definitions used in this Developer Terms shall comply with the meaning set forth by the Text, Inc.’s Terms of Use. All other capitalized terms shall have the meanings set forth below.</p></div><div class="definitions_definitionsGrid__bYmyi"><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Application"</h4><p class="text-base">means any software infrastructure created by a Developer that interacts with Services API.</p></div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Developer"</h4><p class="text-base">means a Customer using Services provided by the Company who creates an Application through Developer Console.</p></div></div><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Developer Program"</h4><p class="text-base">means the Company’s Program for Developers allowing Applications development conducted by Developers.</p></div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Developer Console"</h4><p class="text-base">means a console enabling a Developer to browse, open, edit, and create source code files via Developer Program.</p></div></div><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Publish"</h4><p class="text-base">means to make it available via Apps Marketplace for other Customers of Text, Inc. (Subscribers) through the public availability of the Application.</p></div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Apps Marketplace"</h4><p class="text-base">means a publicly available marketplace enabling accessing, installation and purchase of Applications.</p></div></div><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Access Token"</h4><p class="text-base">means a unique parameter used to authenticate and authorize Services API access used by the Application.</p></div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Resources"</h4><p class="text-base">means any data, end-points, webhooks, or other assets composing LiveChat’s Services API or available via Developer Program.</p></div></div><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Subscriber"</h4><p class="text-base">means a Customer who uses Text, Inc. Services and install an Application from the Apps Marketplace.</p></div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Service Data"</h4><p class="text-base">means any data, including personal data, provided by the Company to the Developer to enable Application development and maintenance.</p></div></div><div><div class="definitions_definitionsItem__WLhTI"><h4 class="text-base text-bold">"Services API"</h4><p class="text-base">means Application Programming Interface and any related source code, documentation, applications, and any other materials or documents provided by Text, Inc. to enable data transmission between one software and another software.</p></div><div class="definitions_definitionsItem__WLhTI definitions_hidden__g0HRV"></div></div></div></div></section><section class="statements_statementsSection__mMfcg"><div class="statements_statementsContainer__NWwCl"><div><h2 class="text-3xl text-accent--primary">General Statements</h2><ol class="list"><li>Accepting this Developer Terms is a condition for participating in the Developer Program provided by the Company.</li><li>This Addendum governs Developers’ rights to use and access the Services API and/or Developer Program for the purpose of developing, implementing, and publishing Applications related to the Services offered by the Company.</li><li>Developer accesses and uses Services API only for the internal, non-published use until the moment an Application’s access to data and functioning is approved by the Company.</li><li>The Company reserves the right to modify the provisions of this Developer Terms, and only those currently visible on our website are up to date and valid at the time. All changes in this Addendum shall comply with changes implemented in the Company’s Terms of Use.</li><li>You shall not use the Services’ API and/or Developer Program and shall not accept this Developer Terms in the following cases:<ul><li>you are not of legal age to form a binding contract with the Company;</li><li>you are a person barred from using or receiving Services API under the regulation of the Company, applicable laws of the United States or other countries including the country in which you are resident or from which you use Services API.</li></ul></li><li>By accepting these Developer Terms you represent and warrant to the Company that you have the legal authority to represent a company or another entity and you are lawfully able to enter into this Developer Program Terms on its behalf.</li><li>The Company reserves the right to limit the access to the Resources available via Services API and/or Developer Program and to place limits related to Services API usage. Developer agrees to, and will not attempt to circumvent, such limitations documented in Exhibit A to this Addendum. If a Developer would like to use Services API and/or Developer Program beyond credited limits, the Developer must obtain Company’s express written (given also electronically) consent (and Company may decline such request and/or charge for that use). To seek such a Company’s approval contact our team developers@livechat.com</li><li>The Company does not acquire ownership over any creation of work made by a Developer using Services API and/or Developer Console.</li></ol></div></div></section><section class="purpose_purposeSection__r8ssN"><div class="purpose_purposeContainer__qrN3S"><div><h2 class="text-3xl text-accent--primary">Developer Program Description and Purpose</h2><ol class="list"><li>Developer Program allows Developers to develop software by using access to the Services’ API and all provided documentation and materials thereto. By the scope of this Addendum the Company allows a Developers to:<ol><li>use and make calls to the Services API to develop, implement and access Applications solely for use by Subscribers;</li><li>use Service Data to the extent necessary to display and transmit it through the Application, to ensure the correct and secure operation of the Application and to provide support to Subscribers and Customers who wish to install anApplication from the Apps Marketplace. Such usage of the Service Data shall be in line with applicable Data Protection Laws;</li><li>market and distribute paid Applications through the Apps Marketplace in accordance with the <a href="https://platform.text.com/docs/monetization/">Monetization Overview</a>.</li></ol></li><li>The Company reserves its right to accept or reject Applications developed by Developer. Such choice shall be made upon the Company’s assessment of usability and technical adequacy of such Application. Furthermore, during the assessment procedure the Company shall take into account if such Application fits for the purpose and if it does not cause danger for the Company’s Services.</li></ol></div></div></section><section class="rights_rightsSection__vGc6p"><div class="rights_rightsContainer__MkVM8"><div><div><h2 class="text-3xl text-accent--primary">Intellectual Property Rights</h2><ol class="list"><li>The Company retains all ownership and other rights to any and all Service Data and Services API made available to the Developer or any third party via the Developer Program. Furthermore, nothing in this Addendum transfers to the Company any rights or ownership to the Application developed by a Developer, and a Developer shall remain an owner of such Application.</li><li>You expressly agree that neither this Addendum nor your development on the Developer Program limits the Company right to develop or have developed for its Services, products, concepts, systems, or techniques that are similar to or compete with any add-ons or any other products, concepts, systems or techniques contemplated by or embodied in information you disclose to the Company.</li></ol></div><div><h2 class="text-3xl text-accent--primary">Confidentiality</h2><ol class="list"><li>You should not provide to the Company any information that is confidential and you agree that the Company is not subject to any confidentiality obligations or use restrictions related to information that you provide the Company with in relation to this Addendum.</li><li>You expressly agree that neither this Addendum nor your development on the Developer Program limits the Company right to develop or have developed for its Services, products, concepts, systems, or techniques that are similar to or compete with any add-ons or any other products, concepts, systems or techniques contemplated by or embodied in information you disclose to the Company.</li></ol></div></div></div></section><section class="conditions_conditionsSection__ntU_9"><div class="conditions_conditionsContainer__24y3s"><div><h2 class="text-3xl text-accent--primary">Responsibilities and Conditions</h2><ol class="list"><li>To participate in the Developer Program a Developer is obliged to have an active License related to the Company’s Services. Furthermore, to access Developer Console and the Services API necessary to develop an Application, a Developer must complete authorization and obtain Access Token. A Developer should not share its Access Token with any third party and shall keep this Token and login credentials in a secure manner.</li><li>A Developer is obliged to comply with all requirements and standards set forth in the Privacy Policy and Terms of Use of the Company.</li><li>The Company reserves the right to temporarily or permanently revoke the right to use its Services with or without notice to a Developer.</li><li>An Application may be published only after it is verified and accepted by the Company.</li><li>For the time of the investigation, an Application shall be frozen and any changes or publishing procedure may start only after the decision of the Company to either accept publishing procedure or to request adjustments from a Developer.</li><li>Developer agrees that the Company can monitor his activity (such monitoring may include the Company accessing and using code, integration, extension, or any other form developed by the Developer).</li><li>The Company may use any technical means to overcome malicious or in any way threatening disruptions to the Services API and/or Developer Program.</li><li>The Company may suspend access to the Services API and/or Developer Console granted to the Developer without notice if we reasonably believe that the Developer violates this Developer Program Terms. A Developer is obliged to act in a good faith and in a manner that shall not hinder or disturb the Company’s Services functionality and its operational fluency.</li><li>Developer does not acquire ownership of any rights in the Services API and/or Developer Program and/or Service Data. The Company is exclusively entitled to any content, structure, or code accessible via Services API or constituting it. Furthermore, the Company has an exclusive right to shape, change, fix, and re-build the Services API, Developer Program and/or Developer Console without prior notice.</li><li>The Company is entitled to terminate or suspend your access to Developer Program and/or Services API access in case of a breach of this Developer Program Terms or reasonable suspicion of such violation. Notwithstanding the foregoing, you are fully responsible for any damage that may be caused by a breach of this Developer Program Terms.</li><li>To the maximal extent permitted by law, the Company, its affiliates, suppliers, and/or distributors, will not be responsible for Developer’s lost profits, revenues, or any data, financial losses, or indirect, special, consequential, exemplary, or punitive damages.</li><li>Application shall not focus on any form of advertising within or connected to any Service Data received by any Subscriber, Agent, or End-User.</li><li>If an Application requests access to Service Data it is for the Company to decide if such access may be granted or not. No extension of given data access may be possible without prior Company’s authorization.</li><li>Developer shall be aware that it remains solely responsible, and that the Company has no responsibility or liability of any kind, for the content, development, operation, support, or maintenance of Application.</li><li>Furthermore, a Developer shall be responsible for:<ol><li>Taking care of maintenance duties to ensure Application functionality.</li><li>Reporting to the Company long-time errors, limited functionality, or any other hindrance which affects the operational availability of the Application.</li><li>Ensuring that its Application does not contain or introduce malicious software into a Service, an Services API, any Service Data or other data stored or transmitted using the Services.</li><li>Ensuring legality of the Application and that the Application does not contain any obscene, libelous, or otherwise offensive contents.</li><li>Ensuring that its Application does not violate or infringe the intellectual property rights of any third party.</li><li>The Developer shall indemnify and hold harmless Text, Inc. from any third-party claim, suit, or proceeding arising out of or related to the Application (including the personal data processing) and related to any claim that the rights of a third party were violated by the Application or/and its usage.</li></ol></li><li>The Company shall bear no responsibility for providing technical support for Application developed via the Developer Program.</li><li>The Company shall bear no responsibility for changes implemented in its Services that may affect Application.</li><li>The Company reserves the right to modify the description of Application published via Apps Marketplace. Such modification or adjustment may be done with no prior notice to the Developer publishing the Application.</li><li>Once the Application becomes Published, a Developer is responsible for all further settlements between Developer and Subscriber. The Company shall not intervene or bear any responsibility for this relation.</li><li>Developer shall have the right to choose whether the developed Application will be offered to Subscribers without charge or for a fee.</li><li>Developer shall follow the below procedure to Publish the Application in the Apps Marketplace:<ol><li>Submit such Application to the Company for verification and Publishing if approved.</li><li>Review Company’s Commission Fee section concerning payments and commission for the Company for publishing Applications in App Marketplace.</li><li>Prepare and upload the privacy policy appropriate for the Published Application to process data (including personal data) via Developer Program.</li><li>Provide necessary and reasonable support and maintenance procedures for Subscribers.</li></ol></li><li>The Company reserves its right to request an adjustment, update or to remove any Application related to the Services provided by the Company.</li><li>By developing an Application via Developer Program you agree that Text, Inc. is entitled to offer a Published Application to its Customers via Apps Marketplace.</li><li>Developer grants to the Company a royalty-free, no-charge, worldwide, transferable, exclusive, sub-licensable, irrevocable, and perpetual license to, without any restrictions, use, modify, reproduce, and commercially exploit the Application developed by the Developer and any documentation and materials related to the Application. The above-mentioned rights include the right to compile or link the Application with Company’s Services.</li><li>Developer grants to the Company a royalty-free, no-charge, worldwide, transferable, non-exclusive, sub-licensable, irrevocable, and perpetual permission to use, distribute, reproduce, display on any medium, commercially exploit any Developer’s intellectual property rights to the developed Application that the Developer has or may have.</li><li>Developer warrants that the content shall not be stored in a data repository that would enable any third-party access.</li><li>Disclosing or providing access to Services API or Developer Program credentials to your employees or independent contractors who need to have this access to perform activities on your behalf, is permitted only when jointly:<ol><li>such employees or independent contractors enter into an agreement with you at least as protective of Company’s rights as this Agreement along with any other applicable Company’s legal documents, and</li><li>you agree to be responsible for, and liable to Text, Inc. for, any breaches of such agreements by such employees or independent contractors.</li></ol></li><li>Developer shall be responsible for all sales, use, and excise taxes, and any other similar taxes, duties, or charges of any kind imposed by federal, state, or local governmental entities on amounts payable by the Developer.</li></ol></div></div></section><section class="rules_rulesSection__4eRx3"><div class="rules_rulesContainer__FikiU"><div><div><h2 class="text-3xl text-accent--primary">Processing Subscriber's data</h2><ol class="list"><li>Developer acknowledges and agrees that it takes full responsibility for processing all the Subscriber’s data (including personal data) once the Application is installed and the Developer obtains access to such data. From this time a Developer acts as a data controller and bears full responsibility for data processing. The Company shall have no responsibility for the processing of Subscriber’s data including personal data conducted by the Developer.</li><li>The Developer is responsible for the safety, security, and accessibility of Subscriber’s data including personal data processed by the Developer within the Application. A Developer:<ol><li>shall comply with all applicable laws, standards related to data (including personal data) including the European General Data Protection Regulation and,</li><li>is solely responsible for the lawfulness of the communication with the Subscriber and is obliged to obtain all relevant consents, if and to the extent required by applicable law, to make the Application available to Subscriber and to provide any communication to Subscriber during the App.</li></ol></li></ol><p>Furthermore, a Developer shall request and access the minimum data (including personal data) necessary for the Application development and maintenance.</p></div><div><h2 class="text-3xl text-accent--primary">Services API - access, general rules and prohibitions</h2><ol class="list"><li>It is prohibited to perform any tests on production or non-production environments that may affect the Services’ integrity, security, and fluency of delivered Services or cause any type of downtime.</li><li>It is prohibited to introduce to the Developer Program and Developer Console or Services any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature. Defaming, abusing, harassing, stalking, or threatening other Developer’s Subscribers, Customers, or/and End-Users is forbidden. Any form of interference or disruption towards Services API, Services and/or any elements of the infrastructure provided by the Company is forbidden.</li><li>Services API may contain some third-party content (such as text, images, videos, audio, or software). This content, as well as the intellectual property rights thereto, is the sole proprietary and responsibility of the third party that makes it available and can, under no circumstances, be regarded as the Company’s or Developer’s property.</li><li>All Developer’s attempts to copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, reproduce, publicly display, or sublicense Services API and/or Developer Console or any other proprietary of the Company to any third party is strictly prohibited.</li><li>A Developer shall not use Services API or any integration with Company’s Services to promote or facilitate unlawful online gambling or disruptive commercial messages, advertisements, or to promote content classified as illegal by the law of registration of the Company. All forms of phishing are prohibited.</li></ol></div></div></div></section><section class="text-as-dev_lcAsDevSection__zHIg_"><div class="text-as-dev_lcAsDevContainer__dE5vq"><div class="text-as-dev_lcAsDevHeader__Rc5lU"><h2 class="text-3xl text-accent--primary">Text as a Developer</h2><p class="text-lg">Some apps available in the Apps Marketplace can be developed directly by the Company. In such cases, the apps developed by Text, Inc. are part of the Service in accordance with the provisions of the Terms of Use. Company does not act as a Developer.</p></div><p class="text-xl">Exhibit A</p><div class="text-as-dev_tableContainer___HlQS"><table cellSpacing="0"><tbody><tr><th>Type of processing</th><th>Starter scope</th><th>Team scope</th><th>Business scope</th><th>Enterprise scope</th></tr><tr><td>Visitors per license</td><td>100</td><td>400</td><td>1000</td><td>1000</td></tr><tr><td>Groups per license</td><td>0</td><td>20</td><td>40</td><td>80</td></tr><tr><td>Number of groups an agent is assigned to</td><td>1</td><td>10</td><td>20</td><td>40</td></tr><tr><td>Queued visitors</td><td>10</td><td>50</td><td>100</td><td>100</td></tr><tr><td>Queued visitors for a continuous chat</td><td>150</td><td>150</td><td>150</td><td>150</td></tr><tr><td>Active agents</td><td>400</td><td>400</td><td>400</td><td>400</td></tr><tr><td>Number of groups in group chooser</td><td>1</td><td>25</td><td>25</td><td>25</td></tr><tr><td>Chat archives history storage time</td><td>2 months</td><td>12 months</td><td>24 months</td><td>unlimited</td></tr><tr><td>Number of banned Visitors counted per individual record in a database</td><td>50</td><td>200</td><td>400</td><td>400</td></tr></tbody></table></div></div></section><section><div class="join_joinContainer__CkQS2"><div><h2 class="text-3xl text-dark--primary">Join <span class="text-light--primary">Developer Program</span> and<br/> start selling apps</h2><div><a class="cta text-bold" href="/console">Open Developer Console</a><a class="cta text-bold" href="https://platform.text.com/docs">Browse the Docs</a></div></div></div></section></main><footer class="Footer_footer__sxRGf"><div class="Footer_footerContainer__PEFhJ"><div class="Footer_linksContainer__vHxJv"><div class="Logo_logo__qJoXP"><a href="https://www.text.com">text<span class="Logo_carrier__M0Xba">|</span></a></div><div class="Footer_linksGrid__V2KRj"><div><p class="text-sm text-bold">Services</p><a class="text-sm" href="https://developers.livechat.com/programmable-chat/">Programmable 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Build integrations based on your own app ideas and utilize our advanced live chat API tech stack.</p><p class="text-2xs">We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the <a href="https://www.livechat.com/legal/cookies-policy" class="text-bold">Cookies Policy</a> to check how you can control the use of cookies through your device. 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