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Storm and flood preparation and recovery | Service NSW
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<div class="page-header__label">Guide</div> <h1 id="page-title"> Storm and flood preparation and recovery </h1> <p>Find the services, information and resources you need to help you before, during and after a storm or flood.</p> </div> </header> <div class="page-notices" data-ga4-section-id="page_notice" role="region" aria-label="Notices"> <div class="container"> <div id="notices"></div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="container" role="region" aria-label="Read page and text size"> <div class="page-control"> <div id="block-openreadspeakerblock" class="settings-tray-editable block" data-drupal-settingstray="editable"> <div class="open-readspeaker-webreader"> <div id="readspeaker_button" class="rs_skip rsbtn rs_preserve"> <a rel="nofollow" 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<h2>Prepare before a storm or flood</h2> <div class="accordion__group "> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Prepare your home</span></h2> <div class="accordion__body"> <p>There are a number of ways to prepare your home and family, including:</p><ul><li><a href="https://www.ses.nsw.gov.au/flood-resources/before-a-flood/know-your-risk/" data-entity-type="linky" data-entity-uuid="418ac1f1-6360-4acb-b21e-3ab5f0d773cd" data-entity-substitution="canonical" aria-label="Know your flood risk. External website">Know your flood risk</a></li><li><a href="https://www.sesemergencyplan.com.au/" data-entity-type="linky" data-entity-uuid="b63851fc-9347-4042-a5d7-fb387d7adaf4" data-entity-substitution="canonical" aria-label="Make a flood plan. External website">Make a flood plan</a></li><li><a href="https://www.ses.nsw.gov.au/storm-resources/before-a-storm/put-together-an-emergency-kit/" data-entity-type="linky" data-entity-uuid="1351466a-5a11-410d-8dbe-9d3a83868bad" data-entity-substitution="canonical" aria-label="Prepare an emergency kit. External website">Prepare an emergency kit</a>.</li></ul> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Set up access to emergency alerts</span></h2> <div class="accordion__body"> <p>See Telstra's advice on how to <a href="https://www.telstra.com.au/exchange/how-to-prepare-and-stay-connected-during-natural-disaster" aria-label="prepare your phone and internet access. External website">prepare your phone and internet access</a>.</p><p>To view emergency warnings and advice, download:</p><ul><li><a href="https://apps.apple.com/au/app/fires-near-me-nsw/id370891827" data-entity-type="linky" data-entity-uuid="2a2afb95-bb31-4923-ad84-668544268d16" data-entity-substitution="canonical" aria-label="Hazards Near Me NSW App. External website">Hazards Near Me NSW App</a> (iPhone)</li><li><a href="https://play.google.com/store/apps/details?id=au.gov.nsw.rfs.firesnearme.nsw&hl=en_AU" data-entity-type="linky" data-entity-uuid="83dfe761-a902-4d67-ab72-5d2b9e529533" data-entity-substitution="canonical" aria-label="Hazards Near Me NSW App. External website">Hazards Near Me NSW App</a> (Android)</li></ul><p>For live traffic information, download:</p><ul><li><a href="https://apps.apple.com/au/app/live-traffic-nsw/id447303817" data-entity-type="linky" data-entity-uuid="d0159b31-3e98-4e81-a33b-b6e368e150d9" data-entity-substitution="canonical" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (iPhone)</li><li><a href="https://play.google.com/store/apps/details?id=com.livetrafficnsw&hl=en_AU" data-entity-type="linky" data-entity-uuid="ca31e96c-f35a-455c-960f-4643fba2cb0c" data-entity-substitution="canonical" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (Android)</li></ul> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Keep your documents safe</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="65a60ac7-a6a2-4590-9c85-366d96204006" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>It's important to be prepared in case you need to leave your home in an emergency.<br> By keeping your key documents in a safe place away from your home or saved online, you can access them when needed.</p> <p>Find out how to <a href="https://www.nsw.gov.au/emergency/prepare-for-a-disaster/emergency-doc-prep" aria-label="prepare your documents in case of an emergency. External website">prepare your documents in case of an emergency</a>.</p> </div> </div> </section> </div> </section> <section class="page-section"> <h2>During a storm or flood</h2><p>Call <strong>NSW SES </strong><a href="tel:132500" data-entity-type="linky" data-entity-uuid="6cbdc380-7df9-48f3-b146-414d86c0e20d" data-entity-substitution="canonical"><strong>132 500</strong></a> for storm and flood assistance. </p><p>For emergencies call <a href="tel:000"><strong>Triple Zero (000)</strong></a> or TTY 106.</p><p>Visit <a href="https://www.ses.nsw.gov.au" data-entity-type="linky" data-entity-uuid="781cffd0-3c34-4262-9d9d-8198d9b34278" data-entity-substitution="canonical" aria-label="NSW SES. External website">NSW SES</a> for evacuation warnings and advice.</p><p>Stay safe on the roads and <a href="https://www.livetraffic.com/" data-entity-type="linky" data-entity-uuid="b65af085-8282-4b1a-937a-78f7a4a0817b" data-entity-substitution="canonical" aria-label="check road closures and traffic conditions. External website">check road closures and traffic conditions</a>.</p> <div class="accordion__group "> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Find somewhere to stay</span></h2> <div class="accordion__body"> <p>If you need to evacuate, you should find an evacuation centre.</p><p>Temporary emergency accommodation for those that have no other means may be available by visiting a <a href="/services/recovery-centres" data-entity-type="linky" data-entity-uuid="5177ebd2-fb33-4bd7-8918-63840d111e26" data-entity-substitution="canonical">recovery centre</a> or by calling <a href="tel:137788">13 77 88</a>.</p> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Follow emergency warnings and advice</span></h2> <div class="accordion__body"> <h3 id="emergency-warnings-and-advice">Emergency warnings and advice</h3><p>Resources to keep up-to-date on the latest information:</p><p>listen to your local <a href="https://reception.abc.net.au/" aria-label="ABC radio. External website">ABC radio</a>, or stream radio with the <a href="https://www.abc.net.au/listen/listenapp" aria-label="ABC Listen App. External website">ABC Listen App</a></p><ul><li>see emergency warnings and advice:<ul><li><a href="https://apps.apple.com/au/app/fires-near-me-nsw/id370891827" data-entity-type="linky" data-entity-uuid="2a2afb95-bb31-4923-ad84-668544268d16" data-entity-substitution="canonical" aria-label="Hazards Near Me NSW App. External website">Hazards Near Me NSW App</a> (iPhone)</li><li><a href="https://play.google.com/store/apps/details?id=au.gov.nsw.rfs.firesnearme.nsw&hl=en_AU" data-entity-type="linky" data-entity-uuid="83dfe761-a902-4d67-ab72-5d2b9e529533" data-entity-substitution="canonical" aria-label="Hazards Near Me NSW App. External website">Hazards Near Me NSW App</a> (Android)</li></ul></li><li>for the latest weather warnings, visit the <a href="http://www.bom.gov.au/nsw/warnings/" aria-label="Bureau of Meteorology. External website">Bureau of Meteorology</a>.</li></ul><h3>Traffic, road closures and public transport information</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="40a7b2e9-89e7-4dcb-a68d-98ae80c2842b" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>For the latest traffic information such as vehicle accidents, road closures and major roadwork, you can:</p> <ul><li>visit the <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="e8cfe905-13de-4e08-8339-bdedc7f7d478" href="https://www.livetraffic.com" aria-label="Live Traffic NSW website. External website">Live Traffic NSW website</a> </li> <li>get updates on the app: <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="d0159b31-3e98-4e81-a33b-b6e368e150d9" href="https://apps.apple.com/au/app/live-traffic-nsw/id447303817" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (iPhone)</li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="ca31e96c-f35a-455c-960f-4643fba2cb0c" href="https://play.google.com/store/apps/details?id=com.livetrafficnsw&hl=en_AU" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (Android)</li> </ul></li> <li>call the traffic information line 24 hours a day, 7 days a week on <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="0c8d4c9a-6214-45f0-abbf-38e3da46b86c" href="tel:132701">132 701</a>. </li> </ul><p>For the latest public transport alerts, visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="64b5caca-9fb0-447d-ab4b-a1688bce0145" href="https://transportnsw.info/alerts#/metro-train" aria-label="Transport for NSW. External website">Transport for NSW</a>.</p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Check electricity and gas supply</span></h2> <div class="accordion__body"> <h3>NSW electricity distributors</h3><table class="table--responsive-onecol"><thead><tr><th>Distributor</th><th>Area covered</th></tr></thead><tbody><tr><td data-label="Distributor"><a href="https://www.ausgrid.com.au/" data-entity-type="linky" data-entity-uuid="53d47cea-b940-4c43-aa94-75cbb348ff4e" data-entity-substitution="canonical" aria-label="Ausgrid. External website">Ausgrid</a></td><td data-label="Area covered">Sydney, The Hunter, Central Coast</td></tr><tr><td data-label="Distributor"><a href="https://www.endeavourenergy.com.au/" data-entity-type="linky" data-entity-uuid="30272e89-21d6-4359-bf15-9ecd8fb3a211" data-entity-substitution="canonical" aria-label="Endeavour Energy. External website">Endeavour Energy</a></td><td data-label="Area covered">Sydney’s Greater West, the Blue Mountains, the Southern Highlands, Illawarra, the South Coast</td></tr><tr><td data-label="Distributor"><a href="https://www.essentialenergy.com.au/" data-entity-type="linky" data-entity-uuid="ae030902-4ad9-47de-bd45-a0fbba7f33df" data-entity-substitution="canonical" aria-label="Essential Energy. External website">Essential Energy</a></td><td data-label="Area covered">Regional NSW</td></tr></tbody></table><h3>NSW gas distributors</h3><table class="table--responsive-onecol"><thead><tr><th>Distributor</th><th>Area covered</th></tr></thead><tbody><tr><td data-label="Distributor"><a href="https://www.jemena.com.au/" data-entity-type="linky" data-entity-uuid="db671d3d-9409-4945-9baf-ee4e93d469b3" data-entity-substitution="canonical" aria-label="Jemena. External website">Jemena</a></td><td data-label="Area covered"><div><div>Sydney, Newcastle, the Central Coast, Wollongong, regional NSW</div></div></td></tr><tr><td data-label="Distributor"><a href="https://www.australiangasnetworks.com.au/gas-explained/about-natural-gas/gas-leaks-and-emergencies" data-entity-type="linky" data-entity-uuid="a459ac54-24a7-4cf7-a917-5e5dc06551d6" data-entity-substitution="canonical" aria-label="Australian Gas Networks. External website">Australian Gas Networks</a></td><td data-label="Area covered">Albury, Wagga Wagga</td></tr><tr><td data-label="Distributor"><a href="https://www.evoenergy.com.au/residents/emergencies-faults-outages" data-entity-type="linky" data-entity-uuid="76cad558-f65b-4a00-ac79-a203410986bc" data-entity-substitution="canonical" aria-label="Evoenergy. External website">Evoenergy</a></td><td data-label="Area covered">Queanbeyan, Nowra</td></tr></tbody></table> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Check phone and internet access</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="db45aa33-b1c2-47d9-a5f8-aa7c4bc91ca7" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <h3 id="optus">Optus</h3> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="edb7e036-9468-4e8e-a6c6-8e34bf761955" href="https://www.optus.com.au/about/network/service-status" aria-label="Check the status of your service. External website">Check the status of your service</a></li> <li>Call <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="2f78c6d5-0591-43e9-b613-f983c99d3539" href="tel:133937">133 937</a> </li> </ul><h3 id="telstra">Telstra</h3> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="7d40d3f5-2ca8-44fd-a4e8-b0c0d9f3eeb5" href="https://outages.telstra.com.au/#/" aria-label="Check the status of your service. External website">Check the status of your service</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="4596aebc-808e-405d-b31b-c98ca4082bb0" href="https://www.telstra.com.au/aboutus/support-in-times-of-need/disaster-relief" aria-label="Disaster relief. External website">Disaster relief</a></li> <li><a href="https://www.telstra.com.au/find-us?search=wifi" aria-label="Find access to free Telstra Wi-Fi payphones. External website">Find access to free Telstra Wi-Fi payphones</a></li> <li>Call <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="f5bbce54-8139-4dcd-808d-7d2c097e9741" href="tel:132200">13 22 00</a></li> </ul><h3 id="vodafone">Vodafone</h3> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="abd2e435-f9f2-4b33-a9e0-2b23172985db" href="https://www.vodafone.com.au/network/upgrades" aria-label="Scheduled network maintenance and upgrades. External website">Scheduled network maintenance and upgrades</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="e3255de9-141a-4bac-b0b3-877d80c004f7" href="https://www.vodafone.com.au/contact" aria-label="Contact Vodafone. External website">Contact Vodafone</a></li> </ul> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Follow health advice</span></h2> <div class="accordion__body"> <h3 id="medications-and-prescriptions">Access medications and prescriptions</h3><p>To access prescriptions and take medicines safely in an emergency event go to <a href="https://www.healthdirect.gov.au/blog/how-to-take-medicines-safely-in-a-natural-disaster" data-entity-type="linky" data-entity-uuid="c96ac367-6493-4da1-9391-cc100b1ff5f8" data-entity-substitution="canonical" aria-label="Healthdirect. External website">Healthdirect</a>.</p><h3>National Disability Insurance Scheme (NDIS)</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="31c0ae5d-56d8-4bd9-aacd-573de572afd2" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>If you're an NDIS participant:</p> <ul><li>call <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="a4cec082-ab8f-41ab-9fd3-9121f3675e5e" href="tel:1800800110">1800 800 110</a> for priority support</li> <li>find out about <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="90a2eeb2-76d0-4560-8863-f23c00349f5c" href="https://www.ndis.gov.au/participants/assistive-technology-explained/assistive-technology-repairs-maintenance-and-replacement" aria-label="assistive technology repairs, maintenance and replacement. External website">assistive technology repairs, maintenance and replacement</a>.</li> </ul> </div> <h3>Get 24/7 mental health support</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="efbc1b93-afcf-40f3-a7a8-8b9540344bd5" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <ul><li><a href="https://www.lifeline.org.au/" data-entity-type="linky" data-entity-uuid="69d2c06e-de90-48b7-ad74-6c806da9f3cb" data-entity-substitution="canonical" aria-label="Lifeline Australia. External website">Lifeline Australia</a> – <a href="tel:131114" data-entity-type="linky" data-entity-uuid="76151632-d36e-4985-a494-493a0b16f38b" data-entity-substitution="canonical">13 11 14</a></li><li><a href="https://www.beyondblue.org.au/" data-entity-type="linky" data-entity-uuid="6355b48d-f805-4f6e-953a-840c9d03f028" data-entity-substitution="canonical" aria-label="Beyond Blue. External website">Beyond Blue</a> – <a href="tel:1300224636" data-entity-type="linky" data-entity-uuid="6dd4855e-7c91-4929-acf0-fe14f8a04463" data-entity-substitution="canonical">1300 22 4636</a></li><li><a href="https://mensline.org.au/" data-entity-type="linky" data-entity-uuid="05c9f36e-53ab-43f5-ae0d-d6cad61eb739" data-entity-substitution="canonical" aria-label="Mensline Australia. External website">Mensline Australia</a> – <a href="tel:1300789978" data-entity-type="linky" data-entity-uuid="6eec754c-bebc-4984-8d2d-a7cc149ad466" data-entity-substitution="canonical">1300 789 978</a></li><li><a href="https://kidshelpline.com.au/" data-entity-type="linky" data-entity-uuid="98893dd5-bb08-4a7a-8a67-4adf7f77317b" data-entity-substitution="canonical" aria-label="Kids Helpline. External website">Kids Helpline</a> – <a href="tel:1800551800" data-entity-type="linky" data-entity-uuid="b3f82279-5b48-44d0-aa8a-53b2dbda3a27" data-entity-substitution="canonical">1800 551 800</a> (for children and young people aged 5 to 25)</li><li><a href="https://www.health.nsw.gov.au/mentalhealth/Pages/mental-health-line.aspx" data-entity-type="linky" data-entity-uuid="6f3b3d72-c37a-477d-9af9-4096fe1ce9a9" data-entity-substitution="canonical" aria-label="NSW Mental Health Line. External website">NSW Mental Health Line</a> – <a href="tel:1800011511" data-entity-type="linky" data-entity-uuid="6a028066-cb0e-4b75-95b6-eba667306408" data-entity-substitution="canonical">1800 011 511</a></li><li><a href="https://www.suicidecallbackservice.org.au/" data-entity-type="linky" data-entity-uuid="951f58b7-9f12-4626-b841-de11f9bb29e3" data-entity-substitution="canonical" aria-label="Suicide Call Back Service. External website">Suicide Call Back Service</a> - <a href="tel:1300659467" data-entity-type="linky" data-entity-uuid="bc70a7fb-219f-4299-8d14-07eede3f0838" data-entity-substitution="canonical">1300 659 467</a></li><li><a href="https://www.13yarn.org.au/" data-entity-type="linky" data-entity-uuid="9737a522-e290-4e65-9c7d-e47cecbf813f" data-entity-substitution="canonical" aria-label="13YARN. External website">13YARN</a> - <a href="tel:139276" data-entity-type="linky" data-entity-uuid="3c375571-f076-41a4-9d27-560231947b6a" data-entity-substitution="canonical">139276</a></li></ul><p>Find more <a href="/guide/mental-wellbeing-resources" data-entity-type="linky" data-entity-uuid="a6b905d5-735f-4ea8-9adc-43ae3de36a39" data-entity-substitution="canonical">mental wellbeing resources</a>.</p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Register with the Red Cross</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="85f19b69-278c-4926-9100-da3f9dad6201" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>To let people know you're safe or to find and reconnect with people after a natural disaster, register with the Red Cross service, <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="52d7c745-47a4-4979-986b-1f00aa311398" href="https://register.redcross.org.au/" aria-label="Register. Find. Reunite. External website">Register. Find. Reunite</a>.</p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Care for animals</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="bda3b746-6023-41b2-8ed0-ecffa85cf313" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>For assistance with pets, livestock (including horses), and wildlife:</p> <ul><li>visit the <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="9f358f7f-3ce3-4b04-9f60-1e59eecadd56" href="https://www.rspcansw.org.au/contact-us/" aria-label="RSPCA NSW website. External website">RSPCA NSW website</a> </li> <li>call <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="348b13d5-2e5c-443d-9271-821fdcab1bf3" href="tel:1300278358">1300 278 3589</a>.</li> </ul><p>For advice about assisting injured wildlife</p> <ul><li>visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="c380308c-575d-42d4-b431-ff5222a72ea2" href="https://www.wires.org.au/rescue/emergency-advice" aria-label="WIRES Emergency Advice. External website">WIRES Emergency Advice</a></li> <li>call <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="339aa530-d0fc-426a-9ddd-2652aa48fe80" href="tel:1300094737">1300 094 737</a>.</li> </ul><p>During significant emergency responses, the Agricultural and Animal Services Hotline (<a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="f860e9a8-b899-4c52-939a-5988c49cd89b" href="tel:1800814647">1800 814 647</a>) will be activated for:</p> <ul><li>animal assessment and veterinary assistance</li> <li>stock euthanasia and burial</li> <li>emergency fodder (up to 3 days supply)</li> <li>emergency stock water</li> <li>livestock feeding and management advice</li> <li>care of animals in evacuation centres.</li> </ul> </div> <p>Find out more about help with <a href="https://www.nsw.gov.au/emergency/recovery/managing-animals" data-entity-type="linky" data-entity-uuid="72ffdf05-0ac5-4c36-8408-8bde5a55e26a" data-entity-substitution="canonical" aria-label="animals and livestock.. External website">animals and livestock.</a> </p> </div> </section> </div> </section> <section class="page-section"> <h2>After a storm or flood</h2><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="cc6eb3e9-210d-4901-8680-e267058c8fae" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <blockquote> <h3 id="service-nsw-customer-care">Service NSW customer care</h3> <p>Service NSW is here to help when you have been impacted by a disaster or an emergency event:</p> <ul><li>call us on <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="1b173b95-9c9c-4eae-aa31-f87431f2e3da" href="tel:137788">13 77 88</a></li> <li>visit a <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="88672695-54b0-402e-b887-413beabe2212" href="/service-centre">Service NSW location</a></li> <li>go to a <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="5177ebd2-fb33-4bd7-8918-63840d111e26" href="/services/recovery-centres">recovery centre</a> (if available).</li> </ul><p>For free help in your language, call Translating and Interpreting Services on <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="57661270-4774-4e07-b092-a60df34842c8" href="tel:131450">13 14 50</a> and ask them to contact us on 13 77 88.</p> </blockquote> </div> <div class="accordion__group "> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Financial support, payments and grants</span></h2> <div class="accordion__body"> <h3>Payments and grants</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="0c6abfde-08f2-4c24-a273-49ce832cf582" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>Find out about disaster recovery payments, grants and financial assistance for:</p><ul><li><a href="/services/financial-assistance-after-a-natural-disaster">individuals and households</a></li><li><a href="/disaster-and-emergency-assistance-for-business/grants-and-loans" data-entity-type="linky" data-entity-uuid="0ee2415e-5589-4da8-bc70-a145687541ea" data-entity-substitution="canonical">businesses and farms (primary producers)</a>.</li></ul><p>See the disaster assistance available from the <a href="https://www.raa.nsw.gov.au/disaster-assistance/declarations" data-entity-type="linky" data-entity-uuid="6498a3e9-5b61-4335-981a-aa71192aecf7" data-entity-substitution="canonical" aria-label="Rural Assistance Authority. External website">Rural Assistance Authority</a>. </p> </div> <h3>Contact your bank</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="e446770a-4d59-486a-8347-a6a3dced83ba" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>Banks offer help to customers affected by a natural disaster. This could include financial assistance packages, deferred loans, waived fees and grants. </p> <p><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="0eb31a07-1dac-42a8-bbbb-dc1aee7dedff" href="https://www.ausbanking.org.au/for-customers/financial-difficulty/" aria-label="Contact your bank for details. External website">Contact your bank for details</a>.</p> </div> <h3>Indigenous Business Australia</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="99f20c17-f71c-4d45-bad5-13529155c366" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="05c3cc40-67b7-4615-930e-06e96827a1e8" href="https://iba.gov.au/" aria-label="Indigenous Business Australia. External website">Indigenous Business Australia</a> provides economic development opportunities for Aboriginal and Torres Strait Islander people.</p> </div> <h3>Childcare</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="04f5f690-e1c2-44c8-a301-5d47c612128e" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>You may be eligible for the <a href="https://www.servicesaustralia.gov.au/temporary-financial-hardship-additional-child-care-subsidy?context=41866" aria-label="Temporary Financial Hardship subsidy. External website">Temporary Financial Hardship subsidy</a> for extra help with the cost of approved child care.</p> </div> <h3>Transport: refunds, fee waivers, concessions</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="8be9c491-0a4c-42aa-a4c7-1c247c1f44db" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>You may be eligible for reduced fees if your vehicle has been lost, destroyed or written off as a result of a declared natural disaster.</p> <p>Find more support for <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="c7342711-5dc0-4758-a1b3-13032b58b732" href="/guide/replacing-lost-identification-licences-and-personal-documents">driving and transport</a>.</p> </div> <h3>Fines, taxes and duties</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="06941966-bced-4241-a795-16b3494bc144" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>You may be eligible for a payment extension, hardship assistance or other allowances from Revenue NSW in relation to: </p> <ul> <li>fines and overdue fines</li> <li>taxes, duties, grants and royalties</li> <li>payroll tax. </li> </ul> <p>Find out more about <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="0ccd098a-ef69-464c-ad82-e431243ab2aa" href="https://www.revenue.nsw.gov.au/news-media-releases/natural-disaster-relief" aria-label="Revenue NSW natural disaster relief. External website">Revenue NSW natural disaster relief</a>.</p> </div> <h3>Australian Taxation Office (ATO)</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="8f48e658-c13f-4da4-a15f-43751cb027a9" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>The ATO will generally stop sending correspondence to people in areas affected by major disasters and can take other steps to <span>help you sort out your tax affairs o</span>nce the crisis has passed.</p><p><span>To find out more:</span></p><ul><li>visit the <a href="https://www.ato.gov.au/individuals-and-families/financial-difficulties-and-disasters/support-in-difficult-times" data-entity-type="linky" data-entity-uuid="4563a7aa-3b45-449f-8fbe-fee3cb36e9a2" data-entity-substitution="canonical" aria-label="Australian Taxation Office. External website">Australian Taxation Office</a></li><li>call the ATO Emergency Support Infoline on <a href="tel:1800806218">1800 806 218</a></li><li>follow the steps for <a href="https://www.ato.gov.au/general/support-in-difficult-times/support-from-other-agencies/reporting-disaster-payments-and-grants-in-your-tax-return/" data-entity-type="linky" data-entity-uuid="544680ad-45f6-485a-8277-9654642e0868" data-entity-substitution="canonical" aria-label="reporting disaster payments and grants in your tax return. External website">reporting disaster payments and grants in your tax return</a>.</li></ul> </div> <h3>Financial counselling services</h3><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="a1952683-dfa0-404e-971b-48bbb8acc5d4" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <ul><li>MoneySmart – ASIC: <a href="https://moneysmart.gov.au/managing-debt/urgent-help-with-money" aria-label="Urgent help with money. External website">Urgent help with money</a></li><li>National Debt Helpline: <a href="https://ndh.org.au/financial-counselling/find-a-financial-counsellor/" aria-label="Find a financial counsellor. External website">Find a financial counsellor</a></li><li>Services Australia: <a href="https://www.servicesaustralia.gov.au/individuals/services/financial-information-service" aria-label="Financial Information Service. External website">Financial Information Service</a></li></ul> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Traffic, road closures and public transport</span></h2> <div class="accordion__body"> <ul><li><a href="https://www.livetraffic.com" data-entity-type="linky" data-entity-uuid="e8cfe905-13de-4e08-8339-bdedc7f7d478" data-entity-substitution="canonical" aria-label="www.livetraffic.com. External website">www.livetraffic.com</a><ul><li><a href="https://apps.apple.com/au/app/live-traffic-nsw/id447303817" data-entity-type="linky" data-entity-uuid="d0159b31-3e98-4e81-a33b-b6e368e150d9" data-entity-substitution="canonical" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (iPhone)</li><li><a href="https://play.google.com/store/apps/details?id=com.livetrafficnsw&hl=en_AU" data-entity-type="linky" data-entity-uuid="ca31e96c-f35a-455c-960f-4643fba2cb0c" data-entity-substitution="canonical" aria-label="Live Traffic NSW App. External website">Live Traffic NSW App</a> (Android)</li><li>call <a href="tel:132701" data-entity-type="linky" data-entity-uuid="0c8d4c9a-6214-45f0-abbf-38e3da46b86c" data-entity-substitution="canonical">132 701</a></li></ul></li><li><a href="https://transportnsw.info/alerts#/metro-train" data-entity-type="linky" data-entity-uuid="64b5caca-9fb0-447d-ab4b-a1688bce0145" data-entity-substitution="canonical" aria-label="transportnsw.info. External website">transportnsw.info</a></li></ul> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Find accommodation support</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="9f08b6fb-ebf3-4cd5-b9bd-352bf841e9be" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <h3>Emergency accommodation</h3> <p>Temporary emergency accommodation for those that have no other means is available by visiting a <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="5177ebd2-fb33-4bd7-8918-63840d111e26" href="/services/recovery-centres">recovery centre </a>or by calling <a href="tel:137788">13 77 88</a>.</p> <h4>Link2Home</h4> <p>If you are homeless or at risk of homelessness and need immediate accommodation, please contact Link2Home on<a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="8bcdf552-9507-45bd-8d4d-65e63ec0ae5d" href="tel:1800152152"> </a><a href="tel:1800152152">1800 152 152</a>.</p> <h4>Anglicare</h4> <p>Anglicare provides assistance through emergency housing, homelessness support and food relief.</p> <p>If you've been affected by a natural disaster you can:</p> <ul><li>find local <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="3893a2eb-18ff-4905-a204-46626b7814e9" href="https://www.anglicare.com.au/services/housing-crisis-support/housing-support/" aria-label="Anglicare Housing and Homelessness Support Services. External website">Anglicare Housing and Homelessness Support Services</a></li> <li>find an <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="326d51d0-9150-4317-ad3f-0452226b89c1" href="https://www.anglicare.asn.au/about/service-providers/" aria-label="Anglicare service provider in NSW. External website">Anglicare service provider in NSW</a>.</li> </ul> </div> <p> </p><div data-langcode="en" data-entity-type="block_content" data-entity-uuid="2814812c-6101-492b-80fb-be8fa843262a" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <h3 id="social-housing"><strong>Social housing</strong></h3> <p>If you need private rental assistance, social housing or help with understanding your rights as a tenant:</p> <ul><li>find out about support services for <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="e358de90-8a4c-47bb-9d6e-b816dd280a85" href="https://www.facs.nsw.gov.au/housing" title="/admin/content/linky/8653" aria-label="affordable housing. External website">affordable housing</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="56d6916b-ad9f-445b-8196-b32e2eaa2d73" href="https://www.facs.nsw.gov.au/housing/housing" aria-label="visit a housing office near you. External website">visit a housing office near you</a>.</li> </ul> </div> <h3 id="tenants-landlords-and-homeowners">Tenants, landlords and home owners</h3><p>You can call <a href="tel:133220">13 32 20</a> for assistance if you're:</p><ul><li>a tenant or landlord whose rented property is affected by the floods</li><li>a home owner with a complaint about tradespeople and their flood remediation home building work</li><li>impacted by flood-related issues, such as cancelled accommodation, weddings and services.</li></ul><p>For more information, visit <a href="https://www.fairtrading.nsw.gov.au/resource-library/floods-and-tenancy-rights" data-entity-type="linky" data-entity-uuid="f5cddd85-c812-430a-bdbb-37ae6f077785" data-entity-substitution="canonical" aria-label="Floods and Tenancy Rights. External website">Floods and Tenancy Rights</a> and <a href="https://www.tenants.org.au/factsheet-22-disaster-damage" data-entity-type="linky" data-entity-uuid="84e48472-b4a6-4820-bce3-b87d0fde5fb8" data-entity-substitution="canonical" aria-label="Tenants' Union Disaster Damage. External website">Tenants' Union Disaster Damage</a>.</p><h3 id="temporary-accommodation">Temporary accommodation</h3><p>Temporary housing sites are available <a href="https://www.nsw.gov.au/floods/recovery/temporary-housing" data-entity-type="linky" data-entity-uuid="5f0ed318-66ff-44f6-88a3-526e461bed6a" data-entity-substitution="canonical" aria-label="at various locations. External website">at various locations</a> in the Northern Rivers area of NSW for people who have had their homes affected by floods and storms. These sites consist of modular homes (also called pods) and caravans.</p> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Replace documents</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="6b0cff4a-8f35-4be3-9a85-2c073e9c1d06" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>To apply for financial support after a disaster, you'll be asked to provide proof of identity documents.</p> <p>If your documents have been damaged or destroyed, they can be replaced or reissued free of charge, including:</p> <ul><li>birth, marriage and change of name certificates</li> <li>work licences, permits and certificates</li> <li>passports and citizenship certificates</li> <li>enrolment to vote</li> <li>family law documents</li> <li>Medicare cards</li> <li>vehicle registrations and licences</li> <li>vessel registrations, boat and PWC licences</li> <li>fishing licences.</li> </ul><p>Visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="c7342711-5dc0-4758-a1b3-13032b58b732" href="/guide/replacing-lost-identification-licences-and-personal-documents">identification, licences and personal documents</a>.</p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Get insurance and legal advice</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="7150a1ba-06e6-40cc-bba4-695491d29a73" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <h3 id="insurance-coverage-and-claims">Insurance coverage and claims</h3><p>Contact your insurance provider to check your level of cover, exclusions and the assessment process.</p><h3 id="support">Support</h3><ul><li>Fact sheets for insurance coverage and claims – <a href="https://insurancelaw.org.au/caseworker-resources/fact-sheets/" data-entity-type="linky" data-entity-uuid="de59f36e-34a6-48db-8d1f-f08d84671d35" data-entity-substitution="canonical" aria-label="Financial Rights Legal Service. External website">Financial Rights Legal Service</a>.</li><li>Free legal advice if you are affected by a natural disaster – <a href="https://disasterhelp.legalaid.nsw.gov.au/" data-entity-type="linky" data-entity-uuid="bdbb4dd9-27ba-4eb6-93f4-b3fca1e0c9f1" data-entity-substitution="canonical" aria-label="Legal Aid NSW. External website">Legal Aid NSW</a>.</li><li>What to do when damage to rented premises is caused by a natural disaster – <a href="https://www.tenants.org.au/factsheet-22-disaster-damage" data-entity-type="linky" data-entity-uuid="84e48472-b4a6-4820-bce3-b87d0fde5fb8" data-entity-substitution="canonical" aria-label="Tenants' Union. External website">Tenants' Union</a>.</li><li>Home insurance: storm, flood and fire – <a href="https://moneysmart.gov.au/home-insurance/storm-flood-and-fire-insurance" data-entity-type="linky" data-entity-uuid="aa7161ba-bd3d-4aa3-8253-48fec9b686a2" data-entity-substitution="canonical" aria-label="ASIC's Moneysmart. External website">ASIC's Moneysmart</a>.</li><li>Plain language law resources about natural disasters – <a href="https://www.nlaf.org.au/cb_pages/victims_of_natural_disasters.php" data-entity-type="linky" data-entity-uuid="734eecf0-2d66-47d2-bcf2-7e85e6442dcb" data-entity-substitution="canonical" aria-label="NSW Legal Assistance Forum. External website">NSW Legal Assistance Forum</a>.</li></ul><h3 id="insurance-council-of-australia">Insurance Council of Australia</h3><p>When the Insurance Council makes a catastrophe declaration, additional resources are made available to speed up insurance claims processing. This is a separate process from a <a href="https://www.nsw.gov.au/disaster-recovery/natural-disaster-declarations" data-entity-type="linky" data-entity-uuid="ae6be503-db0e-4d20-8fe1-1c5791f3df67" data-entity-substitution="canonical" aria-label="disaster declaration. External website">disaster declaration</a> made by the government. These declarations have no effect on your insurance, your excess or what is covered by your insurance policy.</p><p>To find what to do during and after a disaster, go to the <a href="https://www.insurancecouncil.com.au/" data-entity-type="linky" data-entity-uuid="61823e8d-c63c-4294-a6f7-20beaa746222" data-entity-substitution="canonical" aria-label="Insurance Council of Australia. External website">Insurance Council of Australia</a>.</p><h3 id="disaster-response-legal-service">Disaster Response Legal Service</h3><p>If you need legal advice after a natural disaster, you may be eligible for free services to help you with:</p><ul><li>insurance claims and disputes</li><li>employment</li><li>financial hardship such as loans, mortgages and credit cards</li><li>unpaid fines</li><li>housing and rental</li><li>coronial inquests</li><li>Centrelink payments.</li></ul><p>For free legal help you can:</p><ul><li>visit the <a href="https://disasterhelp.legalaid.nsw.gov.au/" data-entity-type="linky" data-entity-uuid="bdbb4dd9-27ba-4eb6-93f4-b3fca1e0c9f1" data-entity-substitution="canonical" aria-label="Disaster Response Legal Service. External website">Disaster Response Legal Service</a></li><li>call <a href="tel:1800801529">1800 801 529</a> 9am to 5pm Monday to Friday.</li></ul><h3 id="legal-assistance-services">Legal assistance services</h3><p>For legal support and other free legal assistance services in your area:</p><ul><li>find out about <a href="https://www.legalaid.nsw.gov.au/ways-to-get-help" data-entity-type="linky" data-entity-uuid="fab92d00-9580-454f-a72a-3698b35cf560" data-entity-substitution="canonical" aria-label="ways to get legal help. External website">ways to get legal help</a></li><li>call <a href="tel:1300888529" data-entity-type="linky" data-entity-uuid="c4f8d0bd-2da7-4523-ac5a-cd972c736b30" data-entity-substitution="canonical">1300 888 529</a></li><li>find a <a href="https://www.legalaid.nsw.gov.au/ways-to-get-help/legal-advice" data-entity-type="linky" data-entity-uuid="f9f7b447-3db7-4497-9e03-d6b98d80beeb" data-entity-substitution="canonical" aria-label="Legal Aid NSW advice service near you. External website">Legal Aid NSW advice service near you</a></li><li>learn more about <a href="https://www.clcnsw.org.au/" data-entity-type="linky" data-entity-uuid="9b286c23-9710-440b-9f2e-87daa7eaa4a7" data-entity-substitution="canonical" aria-label="community legal centres. External website">community legal centres</a></li><li>go to the <a href="https://www.alsnswact.org.au/" data-entity-type="linky" data-entity-uuid="ad1d27bf-0b6f-497b-8e98-c2099784f4a9" data-entity-substitution="canonical" aria-label="Aboriginal Legal Service. External website">Aboriginal Legal Service</a>.</li></ul><p>If you have been affected by a natural disaster, legal advice and services are available from:</p><ul><li>Financial Rights Legal Centre – <a href="https://insurancelaw.org.au/" data-entity-type="linky" data-entity-uuid="c48a7a6a-f80b-49c9-82fd-e7de4a1cca5f" data-entity-substitution="canonical" aria-label="Insurance Law Service. External website">Insurance Law Service</a></li><li><a href="https://www.tenants.org.au/" data-entity-type="linky" data-entity-uuid="acb6e596-7fcd-414a-b3c9-ea184ea3c835" data-entity-substitution="canonical" aria-label="Tenants' Union of New South Wales. External website">Tenants' Union of New South Wales</a>.</li></ul> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Clean up</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="1771ce5d-e395-4618-b668-56cfc192ad59" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>For health advice to reduce your risk of injury, sickness or infection during and after a natural disaster, visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="16b0764d-5571-4661-8179-17aba3e15da3" href="https://www.health.nsw.gov.au/emergency_preparedness/weather/Pages/default.aspx" aria-label="NSW Health. External website">NSW Health</a>.</p> <h3 id="electricity-gas-and-water-supply">Electricity, gas and water supply</h3> <p>If your gas, electricity or water supply is disconnected, do not attempt to reconnect the service yourself. </p> <p>To check a builder, tradesperson or related licence, see <a href="/transaction/check-a-builder-or-tradesperson-licence" title="https://www.service.nsw.gov.au/transaction/check-builder-or-tradesperson-licence">Check a builder or tradesperson licence</a>.</p> <h3>Clean-up support</h3> <p>If your property has been severely damaged or is not suitable to live in because of a natural disaster, <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="7bcdf24e-7bd5-423a-9e35-da400e09600d" href="https://www.olg.nsw.gov.au/public/find-my-council/" aria-label="contact your local council. External website">contact your local council</a>. They will let you know what clean-up support is available to you.</p> <p>Clean-up support can be for a residential or business property.</p> <h4 id="waste-levy-fee-waived">Waste levy fee waived</h4> <p>In declared natural disaster areas across NSW, the NSW Government may waive the waste levy fee:</p> <ul><li> <p>for residents disposing of building materials, furniture and any other disaster-generated waste cleared from private or public land</p> </li> <li> <p>at relevant facilities within the local government area where the natural disaster declaration applies.</p> </li> </ul><p><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="7bcdf24e-7bd5-423a-9e35-da400e09600d" href="https://www.olg.nsw.gov.au/public/find-my-council/" aria-label="Contact your local council. External website">Contact your local council</a> for more information.</p> <h3>Hazardous waste removal</h3> <p>Hazardous waste includes materials such as:</p> <ul><li> <p>acids and alkalis</p> </li> <li> <p>brake fluids and coolants, car care products</p> </li> <li> <p>cleaning products</p> </li> <li> <p>paint, polishes, varnishes, stains</p> </li> <li> <p>solvents (including paint thinners, turpentine)</p> </li> <li> <p>pesticides, insecticides, rodenticides, herbicides and other garden chemicals</p> </li> <li> <p>pool chemicals.</p> </li> </ul><p>Hazardous materials must be set aside for specialist disposal as directed by <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="7bcdf24e-7bd5-423a-9e35-da400e09600d" href="https://www.olg.nsw.gov.au/public/find-my-council/" aria-label="your local council. External website">your local council</a>.</p> <p>Community Recycling Centres take household problem waste for free.</p> <p>To find your nearest centre and for full details on what you can drop off, visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="13e6276d-7e3d-4ed8-9199-728bce3a4ce0" href="https://www.epa.nsw.gov.au/your-environment/recycling-and-reuse/household-recycling-overview/community-recycling-centres" aria-label="NSW EPA. External website">NSW EPA</a>.</p> <h3 id="asbestos-removal">Asbestos removal</h3> <p>When removing any amount of asbestos, it is recommended that you always use a licensed asbestos removalist.</p> <p>Find a local <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="a72ddd35-e576-4e4c-9375-abfc2d2322b6" href="https://verify.licence.nsw.gov.au/home/ADL" aria-label="asbestos and demolition licence holder. External website">asbestos and demolition licence holder</a>.</p> <p>Learn more about <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="94fea70a-ce32-4f19-b29b-a8bc8e888b3a" href="https://www.safework.nsw.gov.au/news/safework-public-notice/asbestos-cleaning-andor-removing-asbestos-containing-materials" aria-label="asbestos hazards and safe handling. External website">asbestos hazards and safe handling</a>.</p> <h3 id="animal-carcasses">Animal carcasses</h3> <p>Animals that have died should be handled as little as possible. Avoid contact with any body fluids from the dead animal.</p> </div> <p>Find out more about <a href="https://www.nsw.gov.au/emergency/recovery/managing-animals" data-entity-type="linky" data-entity-uuid="72ffdf05-0ac5-4c36-8408-8bde5a55e26a" data-entity-substitution="canonical" aria-label="managing animals after a flood. External website">managing animals after a flood</a>.</p><h3 id="mosquitoes">Mosquitoes</h3><p>During periods of flooding, mosquito numbers can rapidly increase. It's important you take protective measures to avoid mosquito bites and the consequent risk of disease.</p><p>Visit NSW Health for advice on:</p><ul><li><a href="https://www.health.nsw.gov.au/Infectious/factsheets/Pages/mosquito.aspx" data-entity-type="linky" data-entity-uuid="70d77e67-8d67-4de4-bc95-23344c0f73d0" data-entity-substitution="canonical" aria-label="mosquito risks and controls. External website">mosquito risks and controls</a></li><li><a href="https://www.health.nsw.gov.au/Infectious/factsheets/Pages/japanese_encephalitis.aspx" data-entity-type="linky" data-entity-uuid="64786ea0-7ec7-4123-aadd-f8108b20fe6a" data-entity-substitution="canonical" aria-label="Japanese encephalitis. External website">Japanese encephalitis</a> (JEV).</li></ul><p>Find out if you are eligible for the <a href="/transaction/get-a-free-japanese-encephalitis-vaccination" data-entity-type="linky" data-entity-uuid="fda6df32-dd02-4708-98d4-7eee57db6af3" data-entity-substitution="canonical">free JEV vaccination</a>.</p> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Rebuilding or repairing</span></h2> <div class="accordion__body"> <p>Guidance for owners and tenants of homes that are damaged or in need of rebuilding after floods can be found on the <a href="https://www.nsw.gov.au/emergency/floods/recovery/rebuilding-or-repairing" data-entity-type="linky" data-entity-uuid="9924d2c2-4881-443d-ace1-182023996154" data-entity-substitution="canonical" aria-label="NSW Government website. External website">NSW Government website</a>.</p><p><span><strong>Note: </strong>If your residential or commercial building was impacted by the February and March 2022 and/or June and July 2022 floods, you can </span><a href="https://www.nsw.gov.au/emergency/floods/recover/financial-support/property-assessment-program" data-entity-type="linky" data-entity-uuid="621861ae-9340-47e4-8629-65b5db5a402a" data-entity-substitution="canonical" aria-label="register to have a building assessment carried out. External website"><span>register to have a building assessment carried out</span></a><span> by certified inspectors.</span></p><h3 id="mould">Mould</h3><p>Flood-inundated homes and buildings provide conditions for mould to grow. If water has got into your home, completely clean and dry water-damaged carpets and building materials. Discard material that cannot be cleaned and dried completely.</p><p>Visit NSW Health for information on</p><ul><li><a href="https://www.health.nsw.gov.au/environment/factsheets/Pages/mould.aspx" data-entity-type="linky" data-entity-uuid="bf3b9164-c1f4-41cb-9a86-84acdb74bd1e" data-entity-substitution="canonical" aria-label="dealing with mould in your home. External website">dealing with mould in your home</a></li><li><a href="https://www.health.nsw.gov.au/emergency_preparedness/weather/Pages/household-cleanup.aspx" data-entity-type="linky" data-entity-uuid="5beaedb6-e45c-468f-957e-a941e9d8dedb" data-entity-substitution="canonical" aria-label="cleaning up after a storm or flood. External website">cleaning up after a storm or flood</a>.</li></ul><h3>Rebuilding rules</h3><p>If you are planning to rebuild, learn more about changes to the rules including:</p><ul><li><a href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/overview-of-the-planning-system" data-entity-type="linky" data-entity-uuid="a3ba2cf9-2908-4e2a-9e64-ec7cc3cb667c" data-entity-substitution="canonical" aria-label="overview of the planning system, including development applications. External website">overview of the planning system, including development applications</a></li><li><a href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/cleaning-up-and-rebuilding" data-entity-type="linky" data-entity-uuid="14ef73df-cf28-44d6-a3ec-0987c3eed664" data-entity-substitution="canonical" aria-label="cleaning up and rebuilding. External website">cleaning up and rebuilding</a></li><li><a href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/helping-businesses" data-entity-type="linky" data-entity-uuid="f8bc8a14-58f8-4665-b94c-4e116cc516d9" data-entity-substitution="canonical" aria-label="temporary rules for building works. External website">temporary rules for building works</a>.</li></ul> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Free mail redirection</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="c3bb0d35-b18b-4c61-af23-160217a60da0" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>Australia Post offers free mail redirection for up to 12 months to individuals and small businesses affected by natural disasters. For more information, visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="d37a674d-c602-4b17-a538-29f9efdc29ad" href="https://auspost.com.au/receiving/manage-your-mail/redirect-hold-mail/redirect-mail/free-mail-redirection-and-po-boxes" aria-label="Australia Post's website. External website">Australia Post's website</a>.</p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Change your address</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="c5ae9392-c5b4-425a-8376-a4001e9bbac7" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>Find out how to change your address with:</p> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="08cfd1c1-5763-4fd7-a32d-a20da91b9f16" href="/services/update-details-transport-for-nsw">Transport for NSW</a> (driver licence, car and boat registration)</li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="68913fcf-0a8c-48d1-b126-050172fffe4b" href="/transaction/change-address-with-nsw-government">NSW Government</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="8fb6989c-60b1-45b5-98d6-7b5f0d93f280" href="/transaction/update-your-electoral-enrolment-details">electoral enrolment</a> (voting)</li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="12171ec3-d5ad-42e8-a94c-f13aa63ae2a4" href="/services/building-and-construction-industry">building and construction industry licence</a>.</li> </ul> </div> </div> </section> </div> </section> <section class="page-section"> <h2 id="help-affected-communities">Help affected communities</h2> <div class="accordion__group "> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Volunteer</span></h2> <div class="accordion__body"> <h3>Emergency volunteering opportunities</h3><p>There are many different organisations involved in emergency management and response in NSW.</p><p><a href="https://www.nsw.gov.au/community-services/volunteering/volunteer-now/become-an-emergency-volunteer" data-entity-type="linky" data-entity-uuid="eaf3bc47-26e0-45c0-85b5-5b4b35169bbe" data-entity-substitution="canonical" aria-label="Learn how to become an emergency volunteer in NSW. External website">Learn how to become an emergency volunteer in NSW</a>.</p> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Donations</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="036823ef-39c7-4611-b2e8-afa8e65fa608" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>There are many ways to help communities affected by natural disaster in NSW.</p> <h3 id="givit">GIVIT</h3> <p>GIVIT is an online non-profit organisation that manages donations to make sure people and communities get exactly what they need, when they need it. The <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="c000d7fc-c5e6-4ce1-91a5-ea93959ea55b" href="http://www.givit.org.au/" aria-label="GIVIT website. External website">GIVIT website</a> lists items currently needed by people. You can select an item and choose to either donate or fund it.</p> <p>You can also list an item for donation or give money that will be used to buy exactly what's needed.</p> <p>Unrequested donations hinder recovery efforts. Please do not drop donations into the affected areas. Please check <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="c000d7fc-c5e6-4ce1-91a5-ea93959ea55b" href="http://www.givit.org.au/" aria-label="GIVIT’s website. External website">GIVIT’s website</a> over the coming days and weeks to see exactly what is needed.</p> <h3 id="other-donations">Other donations</h3> <p>You can make financial donations to:</p> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="4eaf9abf-8f40-4384-8cc1-02430d20f5f9" href="https://www.redcross.org.au/donate-funds-today/" aria-label="Australian Red Cross disaster response and recovery. External website">Australian Red Cross disaster response and recovery</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="63c08970-feb2-4ff9-bdae-8e9521d0cccf" href="https://frrr.org.au/giving" aria-label="Foundation for Rural Regional Renewal. External website">Foundation for Rural Regional Renewal</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="587d9316-ef3f-4509-9089-d6e8d70d7b03" href="https://www.givenow.com.au/australianlionsfoundation" aria-label="Australian Lions Foundation Emergency Disaster Appeal. External website">Australian Lions Foundation Emergency Disaster Appeal</a></li> </ul><h3 id="useful-links">Useful links</h3> <p><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="fdf2bbb3-a05d-4179-a0f0-f10d88bed0ba" href="/transaction/check-a-charitable-fundraising-licence">Check a charitable fundraising licence</a></p> </div> </div> </section> <section class="accordion"> <h2 class="accordion__title is-excluded "><span>Accommodation support</span></h2> <div class="accordion__body"> <div data-langcode="en" data-entity-type="block_content" data-entity-uuid="93e1e09e-fe94-48b7-9aa1-6e9fa6dfad80" data-embed-button="block_custom_template" data-entity-embed-display="view_mode:block_content.embedded" data-entity-embed-display-settings="[]" class="embedded-entity"> <p>If you want to provide additional or temporary accommodation on your property, find out about changes to planning rules for:</p> <ul><li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="14cc99af-7795-419f-bacd-6e96fd14f448" href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/temporary-accommodation" aria-label="temporary accommodation. External website">temporary accommodation</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="74e33133-fe8f-434a-a852-1d7a4b36b450" href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/outbuildings-in-rural-areas" aria-label="outbuildings in rural areas. External website">outbuildings in rural areas</a></li> <li><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="200b000c-6cbb-468e-a22e-2215af587226" href="https://www.planning.nsw.gov.au/policy-and-legislation/disaster-and-pandemic-recovery/secondary-dwellings-granny-flats" aria-label="secondary dwellings (granny flats). External website">secondary dwellings (granny flats)</a>.</li> </ul> </div> </div> </section> </div> </section> <section class="page-section"> <h2>Related links</h2> <ul><li><a href="/campaign/savings-finder" data-entity-type="linky" data-entity-uuid="d1b8e280-2d4f-400a-bcc3-ef2d3dac0a09" data-entity-substitution="canonical">Concessions, rebates and savings</a></li><li><a href="https://www.olg.nsw.gov.au/public/find-my-council/" data-entity-type="linky" data-entity-uuid="7bcdf24e-7bd5-423a-9e35-da400e09600d" data-entity-substitution="canonical" aria-label="Find your local council. External website">Find your local council</a></li><li><a href="https://www.ses.nsw.gov.au/disaster-tabs-header/flood/" data-entity-type="linky" data-entity-uuid="cf780345-f321-4641-9a45-7900ed93980d" data-entity-substitution="canonical" aria-label="NSW State Emergency Services (SES). External website">NSW State Emergency Services (SES)</a></li><li><a href="https://www.nsw.gov.au/disaster-recovery/natural-disaster-declarations" data-entity-type="linky" data-entity-uuid="ae6be503-db0e-4d20-8fe1-1c5791f3df67" data-entity-substitution="canonical" aria-label="List of declared natural disasters. External website">List of declared natural disasters</a></li><li><a href="https://www.nsw.gov.au/emergency/floods" data-entity-type="linky" data-entity-uuid="0771ef6b-9377-4ddc-bb81-8d6c922808a0" data-entity-substitution="canonical" aria-label="Local flood help and information. 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