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让语音和视频通话跨越无声世界 - Tencent 腾讯
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<div class="data"> <div class="text color-1"><p><p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">腾讯与中国联通合作推出的语音转文字辅听工具正在改变中国近</span><span lang="EN-US">2800</span><span lang="ZH-CN">万听障人士的生活。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">这款手机</span><span lang="EN-US">App</span><span lang="ZH-CN">采用了腾讯会议旗下天籁实验室开发的</span><span lang="EN-US">AI</span><span lang="ZH-CN">语音增强辅听算法。天籁实验室免费开放其</span><span lang="EN-US">AI</span><span lang="ZH-CN">音频技术，用于改善听障人士的生活质量。自</span><span lang="EN-US">2020</span><span lang="ZH-CN">年起，天籁实验室便联合腾讯公益慈善基金会、中国聋人协会等机构发起</span><span lang="EN-US">“</span><span lang="ZH-CN">天籁行动</span><span lang="EN-US">”</span><span lang="ZH-CN">，推出多款无障碍解决方案。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p align="center" style="text-align: center;"><img src="https://static.www.tencent.com/uploads/2022/05/19/44b165a40c1e9fa192bfd5faccf07c7c.png" width="1834" height="1208" alt="" style="text-align: center; display: block; margin-left: auto; margin-right: auto;" /><span style="font-size: 12pt;"><em><span lang="ZH-CN">听力受损的足球运动员陈智慧正在使用搭载腾讯天籁</span><span lang="EN-US">AI</span><span lang="ZH-CN">技术的“畅听小助手”</span><span lang="EN-US">App</span><span lang="ZH-CN">和教练“通话”。</span></em><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">语音来电将被切换到文字界面。首先出现的是一条自定义开场白，这条信息告诉呼叫者，接听用户正使用语音转文字功能，回复时间可能较长，请予以谅解。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">电话接通后，语音自动转换成文字，出现在听障用户的屏幕上。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p align="center" style="text-align: center;"><img src="https://static.www.tencent.com/uploads/2022/05/19/99dc4ed9b3c8f789448791eb967494ee.png" width="327" height="660" alt="" style="display: block; margin-left: auto; margin-right: auto;" /><span style="font-size: 12pt;"><em><span lang="ZH-CN">用户可以在文本框内输入文字，并将其转成语音。</span></em><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">反之亦然，接听者可以选择预先编写的信息或手动打字并转换成语音。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">视频通话也是同样的原理，呼叫者的语音将转译成文字出现在视频通话界面上。</span><span lang="EN-US"><o:p></o:p></span></span><span style="font-size: 12pt;"><span lang="ZH-CN">单一字节言语识别率和实时字幕识别准确率分别提高</span><span lang="EN-US">66%</span><span lang="ZH-CN">和</span><span lang="EN-US">6%-10%</span><span lang="ZH-CN">。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">在这款解决方案推出前，腾讯去年</span><span lang="EN-US">12</span><span lang="ZH-CN">月上线了“无障碍急救功能”，让听障用户无需进行语音沟通即可呼叫救护车或报警。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">借助<em>“无障碍急救”</em>或<em>“企鹅急救”微信小程序</em>，听障人士可以用文字呼叫急救中心。该功能将文字转译成语音，传输给离求助者最近的急救中心。调度人员会收到特殊的提示音，呼叫者的位置信息将同步发送给急救中心。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p align="center" style="text-align: center;"><img src="https://static.www.tencent.com/uploads/2022/05/19/bcc193bcedc15828188afbe4cff08552.png" width="859" height="874" alt="" style="text-align: center;" /><span style="font-size: 12pt;"><em><span lang="ZH-CN">用户可以按下</span><span lang="EN-US">“</span><span lang="ZH-CN">企鹅急救</span><span lang="EN-US">”</span><span lang="ZH-CN">小程序的</span><span lang="EN-US">SOS</span><span lang="ZH-CN">按钮，在紧急情况下获得帮助。</span></em><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">腾讯表示，这项功能采用了腾讯云语音识别技术，该技术可以识别</span><span lang="EN-US">24</span><span lang="ZH-CN">种方言，识别准确率可达</span><span lang="EN-US">98%</span><span lang="ZH-CN">。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">腾讯正在与全国各地的急救中心合作，目前已率先在北京、南京、武汉、九江等</span><span lang="EN-US">24</span><span lang="ZH-CN">座城市上线。</span><span lang="EN-US"><o:p></o:p></span></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><span lang="ZH-CN">腾讯将继续完善其应急开放平台，涵盖急救云调度、</span><span lang="EN-US">AED</span><span lang="ZH-CN">设备和急救志愿者等。</span></span><span lang="ZH-CN" style="font-size: 12pt;"></span></div> </div> </article> </div> <div class="share"> <a href="#">分享</a> <a href="#" target="_blank" class="wx"><i class="icon icon_wx"></i><div id="qrcode"></div></a> <a href="#" target="_blank" class="in"><i class="icon icon_in"></i></a> <a href="#" target="_blank" class="xl"><i class="icon icon_xl"></i></a> <a target="_blank" class="lz"><i class="icon icon_lz"></i></a> <a href="#" target="_blank" class="email"><i class="icon icon_mail"></i></a> </div> <div class="both"></div> <script 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