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ESET for MacOS - Device and Productivity Software
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data-md-toggle="__nav_2" type="checkbox" id="__nav_2" > <label class="md-nav__link" for="__nav_2"> Devices <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Devices" data-md-level="1"> <label class="md-nav__title" for="__nav_2"> <span class="md-nav__icon md-icon"></span> Devices </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/android/" class="md-nav__link"> Android </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_3" type="checkbox" id="__nav_2_3" > <label class="md-nav__link" for="__nav_2_3"> macOS <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="macOS" data-md-level="2"> <label class="md-nav__title" for="__nav_2_3"> <span class="md-nav__icon md-icon"></span> macOS </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/mac/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/AboutAppleSiliconMacs/" class="md-nav__link"> About Apple Silicon ("M1") Macs </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/macos_versions/" class="md-nav__link"> About macOS Versions </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/AboutSoftwareUpdates/" class="md-nav__link"> About Software Updates </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/PurchasingAppleHardware/" class="md-nav__link"> Purchasing Apple Hardware </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/Installation/" class="md-nav__link"> Installation at CERN </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_3_7" type="checkbox" id="__nav_2_3_7" > <label class="md-nav__link" for="__nav_2_3_7"> Getting applications for macOS <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Getting applications for macOS" data-md-level="3"> <label class="md-nav__title" for="__nav_2_3_7"> <span class="md-nav__icon md-icon"></span> Getting applications for macOS </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/mac/AcquiringApplications/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/" class="md-nav__link"> The Mac Self-Service </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/AppleAppStore/" class="md-nav__link"> The Apple App Store </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MicrosoftOfficeMac/" class="md-nav__link"> Microsoft Office Apps </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/mac/HomeFolders/" class="md-nav__link"> Home folders </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_3_9" type="checkbox" id="__nav_2_3_9" > <label class="md-nav__link" for="__nav_2_3_9"> The Mac Self-Service <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="The Mac Self-Service" data-md-level="3"> <label class="md-nav__title" for="__nav_2_3_9"> <span class="md-nav__icon md-icon"></span> The Mac Self-Service </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/Enrolling/" class="md-nav__link"> Enrolling a Mac </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/Using/" class="md-nav__link"> Using the Self-Service app </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/Troubleshooting/" class="md-nav__link"> Troubleshooting </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/Unenrolling/" class="md-nav__link"> Unenrolling a Mac </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacSelfService/outdatedMajorOs/" class="md-nav__link"> Alerts for Unsupported Major OS versions </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/mac/printing/" class="md-nav__link"> Printing from macOS </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/RepairingAppleHardware/" class="md-nav__link"> Repairing Apple Hardware </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/AboutKerberosAndSsh/" class="md-nav__link"> Configuring kerberos and ssh </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/sshTunnel/" class="md-nav__link"> Accessing Internal Webpages from Outside CERN </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/DiskEncryption/" class="md-nav__link"> Disk Encryption </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_3_15" type="checkbox" id="__nav_2_3_15" > <label class="md-nav__link" for="__nav_2_3_15"> Further information <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Further information" data-md-level="3"> <label class="md-nav__title" for="__nav_2_3_15"> <span class="md-nav__icon md-icon"></span> Further information </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/mac/MacServiceDocs/" class="md-nav__link"> Mac Service (CERN Service Portal) </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/MacCERNKBs/" class="md-nav__link"> Knowledge Base (CERN Service Portal) </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/AppleDocs/" class="md-nav__link"> Apple Documentation </a> </li> </ul> </nav> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_4" type="checkbox" id="__nav_2_4" > <label class="md-nav__link" for="__nav_2_4"> iOS <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="iOS" data-md-level="2"> <label class="md-nav__title" for="__nav_2_4"> <span class="md-nav__icon md-icon"></span> iOS </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/ios/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/mac/PurchasingAppleHardware/" class="md-nav__link"> Purchasing </a> </li> <li class="md-nav__item"> <a href="../../devices/ios/FrequentIssues/" class="md-nav__link"> Frequent Issues </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/ppc/" class="md-nav__link"> Public PC </a> </li> <li class="md-nav__item"> <a href="../../devices/kiosk/" class="md-nav__link"> Requesting a KIOSK </a> </li> <li class="md-nav__item"> <a href="../../devices/PC-HW/" class="md-nav__link"> Screens for PCs and Macs </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8" type="checkbox" id="__nav_2_8" > <label class="md-nav__link" for="__nav_2_8"> Windows <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Windows" data-md-level="2"> <label class="md-nav__title" for="__nav_2_8"> <span class="md-nav__icon md-icon"></span> Windows </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/setupWindowsForCERN/" class="md-nav__link"> Set up Windows device for CERN </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_3" type="checkbox" id="__nav_2_8_3" > <label class="md-nav__link" for="__nav_2_8_3"> About Windows versions <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="About Windows versions" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_3"> <span class="md-nav__icon md-icon"></span> About Windows versions </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/win11_new/" class="md-nav__link"> What is new in Windows 11 ? </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/version/" class="md-nav__link"> Windows versions </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_4" type="checkbox" id="__nav_2_8_4" > <label class="md-nav__link" for="__nav_2_8_4"> CMF <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="CMF" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_4"> <span class="md-nav__icon md-icon"></span> CMF </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/cmf/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/cmf/users_guide/" class="md-nav__link"> How to use CMF </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/cmf/admin_guide/" class="md-nav__link"> Administrators Guide </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/cmf/project_requirements/" class="md-nav__link"> Project Requirements </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/cmf/technical_description/" class="md-nav__link"> Technical Description </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_5" type="checkbox" id="__nav_2_8_5" > <label class="md-nav__link" for="__nav_2_8_5"> CERN AppStore <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="CERN AppStore" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_5"> <span class="md-nav__icon md-icon"></span> CERN AppStore </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/CERNAppstore/client/" class="md-nav__link"> How to use CERN AppStore </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/windows/encryption/" class="md-nav__link"> Disk Encryption </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_7" type="checkbox" id="__nav_2_8_7" > <label class="md-nav__link" for="__nav_2_8_7"> Further information <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Further information" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_7"> <span class="md-nav__icon md-icon"></span> Further information </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/windowsServiceDocs/" class="md-nav__link"> Windows Service (CERN Service Portal) </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/windowsCERNKBs/" class="md-nav__link"> Knowledge Base (CERN Service Portal) </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/microsoftDocs/" class="md-nav__link"> Microsoft Documentation </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/windows/homeFolders/" class="md-nav__link"> Home folders </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/installation/" class="md-nav__link"> Installation at CERN </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/joindomain/" class="md-nav__link"> Joining the CERN domain </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/windowsUpgrades/" class="md-nav__link"> Upgrading your Windows version </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/updates/" class="md-nav__link"> Keeping your computer up-to-date </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/WebAuthnWindows/" class="md-nav__link"> Using your fingerprint for 2FA </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/win11_application/" class="md-nav__link"> Follow-up Windows 11 Migration </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/win11_downgrade/" class="md-nav__link"> Downgrade from Windows 11 to Windows 10 </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/create_a_windows_virtual_machine/" class="md-nav__link"> Create a Windows virtual machine </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_17" type="checkbox" id="__nav_2_8_17" > <label class="md-nav__link" for="__nav_2_8_17"> Managing permissions on the file system <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Managing permissions on the file system" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_17"> <span class="md-nav__icon md-icon"></span> Managing permissions on the file system </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/permissions/" class="md-nav__link"> Best practices to manage permissions </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/acl/" class="md-nav__link"> ACLs, ACE, Permissions...How to handle File Security? </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/windows/renameandmove/" class="md-nav__link"> Moving or renaming your computer </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/printing/" class="md-nav__link"> Printing from Windows </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2_8_20" type="checkbox" id="__nav_2_8_20" > <label class="md-nav__link" for="__nav_2_8_20"> Privacy on Windows <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Privacy on Windows" data-md-level="3"> <label class="md-nav__title" for="__nav_2_8_20"> <span class="md-nav__icon md-icon"></span> Privacy on Windows </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../../devices/windows/privacy/" class="md-nav__link"> Windows 10 </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/privacy_w11/" class="md-nav__link"> Windows 11 </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../../devices/windows/hardware/" class="md-nav__link"> Purchasing Windows hardware </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/hwRepair/" class="md-nav__link"> Repairing Windows hardware </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/reset/" class="md-nav__link"> Resetting Windows hardware </a> </li> <li class="md-nav__item"> <a href="../../devices/windows/windowsServices/" class="md-nav__link"> Windows Toolbox webpage </a> </li> </ul> </nav> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--active md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3" type="checkbox" id="__nav_3" checked> <label class="md-nav__link" for="__nav_3"> Productivity Software <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Productivity Software" data-md-level="1"> <label class="md-nav__title" for="__nav_3"> <span class="md-nav__icon md-icon"></span> Productivity Software </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item md-nav__item--active md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_2" type="checkbox" id="__nav_3_2" checked> <label class="md-nav__link" for="__nav_3_2"> Antivirus <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Antivirus" data-md-level="2"> <label class="md-nav__title" for="__nav_3_2"> <span class="md-nav__icon md-icon"></span> Antivirus </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../eset-windows/" class="md-nav__link"> ESET for Windows </a> </li> <li class="md-nav__item md-nav__item--active"> <input class="md-nav__toggle md-toggle" data-md-toggle="toc" type="checkbox" id="__toc"> <label class="md-nav__link md-nav__link--active" for="__toc"> ESET for MacOS <span class="md-nav__icon md-icon"></span> </label> <a href="./" class="md-nav__link md-nav__link--active"> ESET for MacOS </a> <nav class="md-nav md-nav--secondary" aria-label="Table of contents"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table of contents </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#what-is-eset-endpoint-antivirus" class="md-nav__link"> What is ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-install-eset-endpoint-antivirus" class="md-nav__link"> How to install ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-open-the-eset-endpoint-antivirus" class="md-nav__link"> How to open the ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-perform-a-manual-scan" class="md-nav__link"> How to perform a manual scan ? </a> </li> <li class="md-nav__item"> <a href="#how-to-keep-virus-definitions-up-to-date" class="md-nav__link"> How to keep Virus Definitions up to date ? </a> </li> <li class="md-nav__item"> <a href="#how-to-interpret-the-protection-status" class="md-nav__link"> How to interpret the Protection status ? </a> </li> <li class="md-nav__item"> <a href="#license-validity" class="md-nav__link"> License Validity </a> </li> <li class="md-nav__item"> <a href="#configuration-for-users-of-nas-backup-devices" class="md-nav__link"> Configuration for Users of NAS Backup Devices </a> </li> <li class="md-nav__item"> <a href="#what-are-common-symptoms-of-an-infection" class="md-nav__link"> What are common symptoms of an infection ? </a> </li> <li class="md-nav__item"> <a href="#where-can-i-get-more-help-with-malware-and-virus-infections" class="md-nav__link"> Where can I get more help with malware and virus infections ? </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../morescan/" class="md-nav__link"> More security scanners for Windows </a> </li> <li class="md-nav__item"> <a href="../mbamclean/" class="md-nav__link"> Malwarebytes Support Tool </a> </li> <li class="md-nav__item"> <a href="../defend/" class="md-nav__link"> Windows Defender </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_3" type="checkbox" id="__nav_3_3" > <label class="md-nav__link" for="__nav_3_3"> Authoring (e-Learning) <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" 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href="../RemoteDesktopClientMac/" class="md-nav__link"> Windows App (Mac) </a> </li> <li class="md-nav__item"> <a href="../putty/" class="md-nav__link"> PuTTY (Windows) </a> </li> <li class="md-nav__item"> <a href="../PaloAltoVPN/" class="md-nav__link"> PaloAlto VPN (Windows) </a> </li> <li class="md-nav__item"> <a href="../termbot/" class="md-nav__link"> Termbot (Android) </a> </li> <li class="md-nav__item"> <a href="../xquartz/" class="md-nav__link"> XQuartz (macOS) </a> </li> <li class="md-nav__item"> <a href="../xwin32/" class="md-nav__link"> XWin-32 (Windows) </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_5" type="checkbox" id="__nav_3_5" > <label class="md-nav__link" for="__nav_3_5"> Cloud storage <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Cloud storage" data-md-level="2"> <label class="md-nav__title" for="__nav_3_5"> <span class="md-nav__icon 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id="__nav_3_8" > <label class="md-nav__link" for="__nav_3_8"> Graphics editing <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Graphics editing" data-md-level="2"> <label class="md-nav__title" for="__nav_3_8"> <span class="md-nav__icon md-icon"></span> Graphics editing </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../adobecreativecloud/" class="md-nav__link"> Adobe Creative Cloud </a> </li> <li class="md-nav__item"> <a href="../gimp/" class="md-nav__link"> Gimp </a> </li> <li class="md-nav__item"> <a href="../inkscape/" class="md-nav__link"> Inkscape </a> </li> <li class="md-nav__item"> <a href="../paintnet/" class="md-nav__link"> Paint.NET (Windows) </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_9" type="checkbox" id="__nav_3_9" > <label class="md-nav__link" for="__nav_3_9"> Note taking <span class="md-nav__icon 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href="../adobeacrobat/" class="md-nav__link"> Adobe Acrobat Pro DC </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_14" type="checkbox" id="__nav_3_14" > <label class="md-nav__link" for="__nav_3_14"> Password management <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Password management" data-md-level="2"> <label class="md-nav__title" for="__nav_3_14"> <span class="md-nav__icon md-icon"></span> Password management </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../keepass2android/" class="md-nav__link"> Keepass2Android </a> </li> <li class="md-nav__item"> <a href="../keepass_xc/" class="md-nav__link"> Keepass XC </a> </li> <li class="md-nav__item"> <a href="../strongbox/" class="md-nav__link"> Strongbox (iOS) </a> </li> <li class="md-nav__item"> <a href="../tbag/" class="md-nav__link"> tbag </a> </li> </ul> </nav> </li> 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for="__nav_3_16"> Virtualization software <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Virtualization software" data-md-level="2"> <label class="md-nav__title" for="__nav_3_16"> <span class="md-nav__icon md-icon"></span> Virtualization software </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../hyperv/" class="md-nav__link"> Hyper-V (Windows) </a> </li> <li class="md-nav__item"> <a href="../openstack/" class="md-nav__link"> OpenStack </a> </li> <li class="md-nav__item"> <a href="../virtualbox/" class="md-nav__link"> Oracle VirtualBox </a> </li> <li class="md-nav__item"> <a href="../parallels/" class="md-nav__link"> Parallels (macOS) </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_17" type="checkbox" id="__nav_3_17" > <label class="md-nav__link" for="__nav_3_17"> Web Authoring software <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Web Authoring software" data-md-level="2"> <label class="md-nav__title" for="__nav_3_17"> <span class="md-nav__icon md-icon"></span> Web Authoring software </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../webauth/" class="md-nav__link"> Web Authoring tools for Desktops </a> </li> </ul> </nav> </li> </ul> </nav> </li> </ul> </nav> </div> </div> </div> <div class="md-sidebar md-sidebar--secondary" data-md-component="sidebar" data-md-type="toc" > <div class="md-sidebar__scrollwrap"> <div class="md-sidebar__inner"> <nav class="md-nav md-nav--secondary" aria-label="Table of contents"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table of contents </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#what-is-eset-endpoint-antivirus" class="md-nav__link"> What is ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-install-eset-endpoint-antivirus" class="md-nav__link"> How to install ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-open-the-eset-endpoint-antivirus" class="md-nav__link"> How to open the ESET Endpoint Antivirus ? </a> </li> <li class="md-nav__item"> <a href="#how-to-perform-a-manual-scan" class="md-nav__link"> How to perform a manual scan ? </a> </li> <li class="md-nav__item"> <a href="#how-to-keep-virus-definitions-up-to-date" class="md-nav__link"> How to keep Virus Definitions up to date ? </a> </li> <li class="md-nav__item"> <a href="#how-to-interpret-the-protection-status" class="md-nav__link"> How to interpret the Protection status ? </a> </li> <li class="md-nav__item"> <a href="#license-validity" class="md-nav__link"> License Validity </a> </li> <li class="md-nav__item"> <a href="#configuration-for-users-of-nas-backup-devices" class="md-nav__link"> Configuration for Users of NAS Backup Devices </a> </li> <li class="md-nav__item"> <a href="#what-are-common-symptoms-of-an-infection" class="md-nav__link"> What are common symptoms of an infection ? </a> </li> <li class="md-nav__item"> <a href="#where-can-i-get-more-help-with-malware-and-virus-infections" class="md-nav__link"> Where can I get more help with malware and virus infections ? </a> </li> </ul> </nav> </div> </div> </div> <div class="md-content" data-md-component="content"> <article class="md-content__inner md-typeset"> <a href="https://gitlab.cern.ch/IT-DEP-CDA-AD/devices-docs/blob/master/docs/pss/eset-mac.md" title="Edit this page" class="md-content__button md-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20.71 7.04c.39-.39.39-1.04 0-1.41l-2.34-2.34c-.37-.39-1.02-.39-1.41 0l-1.84 1.83 3.75 3.75M3 17.25V21h3.75L17.81 9.93l-3.75-3.75L3 17.25Z"/></svg> </a> <h1 id="eset-endpoint-antivirus-for-macos">ESET Endpoint Antivirus for MacOS</h1> <div class="admonition info"> <p class="admonition-title">If you need Help!</p> <ul> <li><strong>About the installation of ESET</strong>, you can report an <a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=incident&fe=mac-support"><strong>incident</strong></a> / submit a <a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=request&fe=mac-support"><strong>request</strong></a>.</li> <li><strong>About infection on your device</strong>, you can report an <a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=incident&fe=antivirus"><strong>incident</strong></a> / submit a <a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=request&fe=antivirus"><strong>request</strong></a>.</li> <li>You can also reach the Service Desk by phone at <strong>77777</strong> or by e-mail at <a href="mailto:service-desk@cern.ch"><strong>service-desk@cern.ch</strong></a>.</li> <li>Visit the <a href="https://security.web.cern.ch/recommendations/en/index.shtml">CERN Computer Security</a> website.</li> </ul> </div> <h2 id="what-is-eset-endpoint-antivirus">What is ESET Endpoint Antivirus ?</h2> <p><strong>ESET Endpoint Antivirus</strong> for macOS represents a new approach to truly integrated computer security. The most recent version of the ThreatSense® scanning engine utilizes speed and precision to keep your computer safe. The result is an intelligent system constantly on alert for attacks and malicious software that might threaten your computer.</p> <p>ESET Endpoint Antivirus is a complete security solution developed to combine maximum protection and a minimal system footprint. The advanced technologies, based on artificial intelligence, are capable of proactively eliminating infiltration by viruses, spyware, trojan horses, worms, adware, rootkits, and other Internet-borne attacks without hindering system performance or disrupting your computer.</p> <p>It is provided for CERN users to protect their personal and professional devices, improving the security of your devices and hence CERN in general. </p> <p><strong>ESET Endpoint Antivirus</strong> prevents malicious software from infecting your device by using:</p> <ul> <li><strong>Realtime protection</strong>: By default ESET is configured to monitor your Mac all the time and will alert you when a virus, trojan, spyware or other malicous software attempts to install or run on your computer without your consent.</li> <li><strong>Automatic scan</strong>: A full system scan is scheduled to run automatically at regular intervals.</li> <li><strong>Manual scan</strong>: You can also manually use ESET to scan your entire Mac or specific drives, files or folders for potential threats that might put your device at risk. </li> </ul> <h2 id="how-to-install-eset-endpoint-antivirus">How to install ESET Endpoint Antivirus ?</h2> <p><strong>ESET Endpoint Antivirus</strong> is available from the <a href="https://devices.docs.cern.ch/devices/mac/MacSelfService/">Mac Self-Service</a>. </p> <div class="admonition warning"> <p class="admonition-title">Warning</p> <ul> <li>ESET installer automatically uninstalls Microsoft System Center Endpoint Protection (SCEP) if it is installed on your Mac.</li> <li>To avoid performance impact, we recommend our Mac's users manually uninstalling any other anti-virus programs they may have before installing ESET.</li> </ul> </div> <ul> <li>The current ESET version available in Self-Service is <strong>7.4.1500.0</strong>.</li> </ul> <h2 id="how-to-open-the-eset-endpoint-antivirus">How to open the ESET Endpoint Antivirus ?</h2> <ol> <li>Click the <strong><em>ESET</em></strong> icon on the menu bar (at the top right) of your Mac screen.</li> <li>Select <strong><em>Show ESET Endpoint Antivirus</em></strong>. </li> </ol> <p><img alt="" src="../img/eset_mac_tray.png" /></p> <p>The user interface of ESET offers the following features (see below).</p> <table> <thead> <tr> <th>Features</th> <th>Functionnality</th> </tr> </thead> <tbody> <tr> <td><strong>Overview</strong></td> <td>Provides information about the protection status of ESET</td> </tr> <tr> <td><strong>Scan</strong></td> <td>This option allows you to configure and launch of Scan, Custom scan, or Submit a sample to ESET for analysis.</td> </tr> <tr> <td><strong>Protections</strong></td> <td>Select this option to adjust your Computer and Web & Email security settings.</td> </tr> <tr> <td><strong>Update</strong></td> <td>Displays information about the detection engine and allows to check for updates manually.</td> </tr> <tr> <td><strong>Tools</strong></td> <td>Provides access to Log files and Quarantine.</td> </tr> <tr> <td><strong>Help & Support</strong></td> <td>Provides details about the license, access to help pages, ESET KB and Technical Support.</td> </tr> </tbody> </table> <p><img alt="" src="../img/eset_mac_overview.png" /></p> <h2 id="how-to-perform-a-manual-scan">How to perform a manual scan ?</h2> <p>ESET uses the real-time (RT) protection to intercept viruses and other malicious files on your computer without actively scanning the entire system disk. RT protection scans files when they are created, opened or executed and deletes them if they are malicious. </p> <p>You can manually run a scan of specific files or your entire computer on demand. This is only necessary when you suspect your computer has been compromised or infected. </p> <div class="admonition info"> <p class="admonition-title">ESET offers 2 scans options</p> <ul> <li><strong><em>Scan your Computer</em></strong> - the best option for most users looking to run a quick, preventative scan of their system.</li> <li><strong><em>Custom scan</em></strong> - More flexible, and provide options for scanning a computer more thoroughly in the event it is infected.</li> </ul> </div> <ol> <li>Click the <strong><em>ESET</em></strong> icon on the menu bar (at the top right) of your Mac screen.</li> <li>Select <strong><em>Show ESET Endpoint Antivirus</em></strong>.</li> <li>Select <strong><em>Scan</em></strong> from the left sidebar.</li> <li>According to the scan option you want to run, select <strong><em>Scan your computer</em></strong> or <strong><em>Custom scan</em></strong> </li> </ol> <p><img alt="" src="../img/eset_mac_scan.png" /></p> <h2 id="how-to-keep-virus-definitions-up-to-date">How to keep Virus Definitions up to date ?</h2> <div class="admonition note"> <p class="admonition-title">Automatic updates</p> <ul> <li>By default ESET checks every hour for new updates and is updated at least once a day with new detection engine and module updates.</li> <li>To see the current Version of the Detection engine, <a href="https://www.virusradar.com/en/update/info/">visit ESET.</a></li> </ul> </div> <ol> <li>Click the <strong><em>ESET</em></strong> icon on the menu bar (at the top right) of your Mac screen.</li> <li>Select <strong><em>Show ESET Endpoint Antivirus</em></strong>.</li> <li>Select <strong><em>Update</em></strong> from the left sidebar, then <strong><em>Check for Update</em></strong> to see if new updates are available.</li> <li>Follow the instructions if updates are required.</li> </ol> <p>You can also see what was the last update check from the Update tab. <img alt="" src="../img/eset_mac_update.png" /></p> <h2 id="how-to-interpret-the-protection-status">How to interpret the Protection status ?</h2> <p>In the Overview tab the protection status screen informs you about the security and current protection level of your computer:</p> <ul> <li>The green <strong>You are protected</strong> status indicates that maximum protection is ensured (see picture below).</li> </ul> <p><img alt="" src="../img/eset_mac_protected.png" /></p> <ul> <li>A red exclamation point notification icon is displayed if a module needs attention.<ul> <li>The red exclamation point (!) icon indicates that maximum protection of your computer is not ensured. You may encounter this type of notification in the following scenarios:</li> </ul> </li> </ul> <p><img alt="" src="../img/eset_mac_alert.png" /></p> <ul> <li><strong>Real-time file system protection is paused</strong> – Real-time protection was disabled by the user. Your computer is not protected against threats. Click the link <strong><em>Enable Real-time file protection</em></strong> to re-enable this functionality (see picture above).</li> <li><strong>Antivirus and antispyware protection is paused</strong> – Click <strong><em>Start all antivirus and antispyware</em></strong> protection modules to re-enable antivirus and antispyware protection in <strong><em>Protection status</em></strong> pane or <strong><em>Enable Antivirus and antispyware protection</em></strong> in <strong><em>Setup</em></strong> pane.</li> <li><strong>Antivirus protection is non-functional</strong> – Virus scanner initialization failed. Most ESET Endpoint Antivirus modules will not function properly.</li> <li><strong>Detection engine is out of date</strong> – This error will appear after several unsuccessful attempts to update the detection engine. We recommend that you <strong><em>check the update settings</em></strong>. The most common reason for this error is an incorrect configured connection settings.</li> <li><strong>Product is not activated or License expired</strong> – This is indicated by a red protection status icon. The program is not able to update after your license expires.</li> </ul> <p><img alt="" src="../img/eset_mac_license.png" /></p> <h2 id="license-validity">License Validity</h2> <p>For macOS devices the license must be renewed annually, in 2024 this will be in April.</p> <p>User action is not required for the renewal of the existing license. However, we recommend users still running version 6.x to Update the ESET Antivirus application through the Mac Self Service to newest version (7.x)</p> <h2 id="configuration-for-users-of-nas-backup-devices">Configuration for Users of NAS Backup Devices</h2> <p>Using a NAS as a backup devices requires extra configuration steps to avoid severe performance issues during backups. These steps are described in an <a href="https://support.eset.com/en/kb3263-exclude-apple-time-machine-backups-from-scanning-in-eset-cyber-security-or-eset-cyber-security-pro">ESET KnowledgeBase article</a>. This article mentions ESET Enterprise Security app, but it also applies to the ESET Anti Virus app we are using. </p> <h2 id="what-are-common-symptoms-of-an-infection">What are common symptoms of an infection ?</h2> <div class="admonition warning"> <p class="admonition-title">Not all computer performance problems are caused by malicious software.</p> </div> <p>The presence of malware on your computer may not always be immediately obvious, so it is important <strong>to run regular scans</strong>. However, some of the more common symptoms are listed below:</p> <ul> <li>New toolbars, links or favourites that you did not intentionally add to your web browser.</li> <li>You type the address for a specific site, such as a search engine, but you are taken to a different website without notice.</li> <li>Your Home Page or Search Program changes unexpectedly.</li> <li>Your files are automatically deleted from your computer.</li> <li>Your computer is turned on Botnet by attackers and it is used to attack other computers.</li> <li>Unattended pop-up ads are displayed without your consent, even if you are not on the Internet.</li> <li>Onscreen Warnings about system infection from a source other than your antivirus software.</li> <li>Your Mac suddenly starts running more slowly than usual.</li> <li>The Antivirus icon disappears from the menu bar (at the top right) or cannot be started.</li> </ul> <h2 id="where-can-i-get-more-help-with-malware-and-virus-infections">Where can I get more help with malware and virus infections ?</h2> <div class="admonition info"> <p class="admonition-title">More about malware and infections</p> <ul> <li><a href="https://support.apple.com/en-in/guide/mac-help/mh40596/mac">Protect your macOS from malware</a> (external link)</li> <li><a href="https://support.apple.com/en-in/guide/mac-help/mh27449/mac/">What is a malware on macOS ?</a> (external link)</li> </ul> </div> </article> </div> <script>var tabs=__md_get("__tabs");if(Array.isArray(tabs))e:for(var set of document.querySelectorAll(".tabbed-set")){var tab,labels=set.querySelector(".tabbed-labels");for(tab of tabs)for(var label of labels.getElementsByTagName("label"))if(label.innerText.trim()===tab){var input=document.getElementById(label.htmlFor);input.checked=!0;continue e}}</script> </div> </main> <footer class="md-footer"> <nav class="md-footer__inner md-grid" aria-label="Footer" > <a href="../eset-windows/" class="md-footer__link md-footer__link--prev" aria-label="Previous: ESET for Windows" rel="prev"> <div class="md-footer__button md-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z"/></svg> </div> <div class="md-footer__title"> <div class="md-ellipsis"> <span class="md-footer__direction"> Previous </span> ESET for Windows </div> </div> </a> <a href="../morescan/" class="md-footer__link md-footer__link--next" aria-label="Next: More security scanners for Windows" rel="next"> <div class="md-footer__title"> <div class="md-ellipsis"> <span class="md-footer__direction"> Next </span> More security scanners for Windows </div> </div> <div class="md-footer__button md-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M4 11v2h12l-5.5 5.5 1.42 1.42L19.84 12l-7.92-7.92L10.5 5.5 16 11H4Z"/></svg> </div> </a> </nav> <div class="md-footer-meta md-typeset"> <div class="md-footer-meta__inner md-grid"> <div class="md-copyright"> Made with <a href="https://squidfunk.github.io/mkdocs-material/" target="_blank" rel="noopener"> Material for MkDocs </a> </div> </div> </div> </footer> </div> <div class="md-dialog" data-md-component="dialog"> <div class="md-dialog__inner md-typeset"></div> </div> <script id="__config" type="application/json">{"base": "../..", "features": ["navigation.tabs", "content.tabs.link"], "search": "../../assets/javascripts/workers/search.5bf1dace.min.js", "translations": {"clipboard.copied": "Copied to clipboard", "clipboard.copy": "Copy to clipboard", "search.config.lang": "en", "search.config.pipeline": "trimmer, stopWordFilter", "search.config.separator": "[\\s\\-]+", "search.placeholder": "Search", "search.result.more.one": "1 more on this page", "search.result.more.other": "# more on this page", "search.result.none": "No matching documents", "search.result.one": "1 matching document", "search.result.other": "# matching documents", "search.result.placeholder": "Type to start searching", "search.result.term.missing": "Missing", "select.version.title": "Select version"}}</script> <script src="../../assets/javascripts/bundle.37e9125f.min.js"></script> </body> </html>