Support - CCH Tagetik | Wolters Kluwer

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class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Denmark</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/da-dk" data-variantfieldname="Link">Denmark</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">France</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/fr-fr" data-variantfieldname="Link">French</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/fr-fr/solutions/cch-tagetik/services/support" data-variantfieldname="Link">French</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Germany</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/de-de" data-variantfieldname="Link">German</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/de-de/solutions/cch-tagetik/services/support" data-variantfieldname="Link">German</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Hungary</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/hu-hu" data-variantfieldname="Link">Hungarian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Italy</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/it-it" data-variantfieldname="Link">Italian</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/it-it/solutions/cch-tagetik/services/support" data-variantfieldname="Link">Italian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Netherlands</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/nl-nl" data-variantfieldname="Link">Dutch</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Norway</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/nb-no" data-variantfieldname="Link">Norwegian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Poland</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/pl-pl" data-variantfieldname="Link">Polish</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Portugal</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/pt-pt" data-variantfieldname="Link">Portuguese</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Romania</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/ro-ro" data-variantfieldname="Link">Romanian</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Slovakia</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/sk-sk" data-variantfieldname="Link">Slovak</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Spain</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div 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class="component-content"> <h6 class="language-selector-modal__country-name">Japan</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/ja-jp" data-variantfieldname="Link">Japanese</a> </div> </li> </ul> </div> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Current Page:</span> <ul> <li> <div class="field-link"> <a href="/ja-jp/solutions/cch-tagetik/services/support" data-variantfieldname="Link">Japanese</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="col-12 col-md-3"> <div class="row"> <div class="component link-list"> <div class="component-content"> <h6 class="language-selector-modal__country-name">Malaysia</h6> <div class="language-selector-modal__page"> <span class="language-selector-modal__page-name">Home page:</span> <ul> <li> <div class="field-link"> <a href="/en-my" 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Powerful insights. Pinpoint accuracy. AI-based CPM helps finance teams make strategic decision faster. Welcome AI onto your finance team today.</span></p> <a class="ow-solution-link" href="/en/solutions/cch-tagetik/ai-powers-cch-tagetik" target="|Custom">AI in CCH® Tagetik <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Technology</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/deployment" target="|Custom">Cloud or On-Premise</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/analytic-information-hub" target="|Custom">Analytic Information Hub</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/technology-integrations" target="|Custom">Technology and Integrations</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/technology-integrations/sap-hana" target="|Custom">CCH® Tagetik for SAP HANA</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/technology-integrations/microsoft" target="|Custom">CCH® Tagetik and Microsoft</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/technology-integrations/qlik-dashboards" target="|Custom">CCH® Tagetik and Qlik</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Industry</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/industry-solutions/banking-financial-services" target="|Custom">Banking & Financial Services</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/industry-solutions/insurance" target="|Custom">Insurance</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/industry-solutions/manufacturing" target="|Custom">Manufacturing</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/industry-solutions/cpg" target="|Custom">CPG</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/industry-solutions" target="|Custom">View All Industries</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Applications</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/applications-marketplace" target="|Custom">View All Applications</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/about/contact-us" target="">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/demo" target="">Request a Demo</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Solutions <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Self-service analytics powered by GenAI</p> <p class="ow-solution-body"><span>CCH® Tagetik Intelligent Analytics is a first-of-its-kind self-service reporting and analytics engine embedded across our Intelligent Platform. 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href="/en/solutions/cch-tagetik/integrated-business-planning" target="|Custom">Integrated Business Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/applications-marketplace/capital-expenses-planning" target="|Custom">Capital Expenses Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/applications-marketplace/workforce-planning" target="|Custom">Workforce Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en/solutions/cch-tagetik/production-cost-planning-control" target="|Custom">Production Cost Planning Control</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading"></h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/supply-chain-planning" target="">Supply Chain Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/demand-planning" target="">Demand Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/inventory-optimization" target="">Inventory Optimization</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/supply-planning" target="">Supply Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/production-planning" target="">Production Planning</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/sales-and-operations-planning" target="">Sales & Operations Planning</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Services <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Services</p> <p class="ow-solution-body"><span>Leaders in customer service and satisfaction.</span></p> <a class="ow-solution-link" href="/en/solutions/cch-tagetik/services" target="|Custom">Services <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Academy</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/services/academy" target="|Custom">CCH® Tagetik Academy</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/services/support" target="|Custom">Contact CCH® Tagetik Support</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/about/contact-us" target="|Custom">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/demo" target="|Custom">Request a Demo</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Services</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/services/consulting" target="|Custom">Consulting Services</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/services/support" target="|Custom">CCH® Tagetik Support</a> </li> </ul> </div> </div> </div> </li> <li class="ow-nav-list-item ow-has-sub-nav"> <button class="ow-nav-link" type="button" aria-haspopup="true" aria-expanded="false"> Customers <span class="wk-icon-chevron-down" aria-hidden="true"></span> </button> <div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Customers</p> <p class="ow-solution-body"><span>At CCH® Tagetik, we are continuously updating our performance management software with innovations based on input from our customers to improve the customer experience. We value customer relationships above all else. That’s why our customers rank us high in independent customer satisfaction surveys.</span></p> <a class="ow-solution-link" href="/en/solutions/cch-tagetik/customers" target="|Custom">Customers <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Contact</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/about/contact-us" target="">Contact Us</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/demo" target="">Request a Demo</a> </li> </ul> </div> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Customers</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="/en/solutions/cch-tagetik/customers/reviews" target="|Custom">Customer Quotes & Reviews</a> </li> <li 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<div class="ow-sub-nav xxx"> <span class="secondary-nav-overlay-desktop"></span> <div class="ow-solution-about"> <p class="ow-solution-heading">Resources</p> <p class="ow-solution-body"><span>Access our complimentary and informative resources focused on improving corporate performance management processes.</span></p> <a class="ow-solution-link" href="/en/solutions/cch-tagetik/resources" target="|Custom">Resources <span aria-hidden="true" class="ow-icon wk-icon-arrow-right"></span></a> </div> <div class="ow-sub-nav-list-container"> <div class="ow-sub-nav-column"> <h6 class="ow-sub-nav-list-heading">Events & Webinars</h6> <ul class="ow-sub-nav-list"> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" href="https://www.wolterskluwer.com/en/events?f:solutionsuite=%7B50F941DD-0A9A-440B-B169-6DD342140DF0%7D" target="_blank">Upcoming event</a> </li> <li class="ow-sub-nav-list-item"> <a class="ow-sub-nav-link" 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href="https://community.tagetik.com/accounts/login_form">CCH Tagetik Community Login</a></div></div></div> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <h6 style="text-align: center;">To access the CCH Tagetik Community, <br /> you must be a registered member.</h6> <p style="text-align: center;"><strong><a href="https://community.tagetik.com/accounts/register" target="_blank">Register Here →</a></strong></p> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 style="text-align: center;">We're dedicated to your success</h3> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <p class="article" style="text-align: center;">Our support team is comprised of trained financial application specialists, product specialists, and IT professionals who will collaborate with you to resolve any issue — whether that's a simple user inquiry or a complicated technical request.</p> </div> </div> <div class="row component column-splitter"> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4 class="article" style="text-align: left;"> <br /> <br /> <br /> <br /> <br /> <br /> Standard support for <br /> CCH Tagetik customers<br /> <br /> </h4> <h4 class="article" style="text-align: left;"></h4> <p style="text-align: left;">If you're already a CCH Tagetik Customer, standard support is included in your annual maintenance fee. It includes:</p> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom container-gray-background"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4 style="text-align: center;"><strong><br /><img alt="server-connected-desktops-basic" src="https://assets.contenthub.wolterskluwer.com/api/public/content/141266dc1c4c414fa52aa89a83dc8dc3.svg?v=f999a7a2" /></strong></h4> <h4 style="text-align: center;"><strong>On-premise</strong><br /> <br /> </h4> <ul> <li style="text-align: left;">eSupport portal for reporting bugs</li> <li style="text-align: left;">Unlimited bug fixing</li> <li style="text-align: left;">Free download of most updated version of your software</li> <li style="text-align: left;">Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources </li> <li style="text-align: left;">A global network of certified partners that support you locally</li> </ul> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 indent-bottom container-gray-background"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <br /><h4 style="text-align: center;"><strong><img alt="cloud-basic" src="https://assets.contenthub.wolterskluwer.com/api/public/content/48802b8e28f34ffda2d10438ef68510b.svg?v=f821d6b2" /><br /> On the cloud<br /> <br /> </strong></h4> <ul> <li style="text-align: left;">Access control and provisioning</li> <li style="text-align: left;">Updates and upgrades</li> <li style="text-align: left;">Data backup, restore, and disaster recovery</li> <li style="text-align: left;">Infrastructure performance fine-tuning</li> <li style="text-align: left;">Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources</li> </ul> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container background-full alternate-background"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 style="text-align: center;">Additional support services</h3> </div> </div> <div class="component rich-text article-text"> <div class="component-content"> <p style="text-align: center;">Need to extend your standard support package beyond functional issues? Check out our additional support services.</p> </div> </div> <div class="row component column-splitter"> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">SLA and escalation</p></div><div class="card-description field-carddescription"><p style="margin-bottom: 12pt;"><span style="color: #474747;"><strong><span style="color: #474747;">◦ </span></strong>Shortened response time<br /> <strong><span style="color: #474747;">◦ </span></strong></span><span style="color: #474747;">Cure period<br /> </span><span style="color: #474747;"><strong><span style="color: #474747;">◦ </span></strong>Escalation</span></p> <p style="margin-bottom: 12pt;"><span style="color: #474747;"></span>** Extra fee on the standard support contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">Follow the sun</p></div><div class="card-description field-carddescription"><p style="margin-bottom: 12pt;"><strong><span style="color: #474747;">◦ </span></strong><span style="background: white; color: #474747;">Extended first-level support to 24 hours by 5 days</span></p> <p style="margin-bottom: 12pt;"><span style="background: white; color: #474747;"></span>** Extra fee on the standard support contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> <div class="col-10 col-md-8 col-lg-4 offset-1 offset-md-2 offset-lg-0 full-height-card indent-bottom"> <div class="row"> <div class="component cards no-image"> <div class="component-content"> <div class="link-wrapper"><div class="card-content"><div class="text-wrapper"><div class="card-title field-cardtitle" role="heading" aria-level="3"><p style="text-align: left;">Advanced support services</p> <ul></ul></div><div class="card-description field-carddescription"><p><strong><span style="color: #474747;">◦ </span></strong>Release/patch install<br /> <strong><span style="color: #474747;">◦ </span></strong>Functional and technical assistance<br /> <strong><span style="color: #474747;">◦ </span></strong>Application and performance troubleshooting<br /> <strong><span style="color: #474747;">◦ </span></strong>Governance</p> <p> </p> <p>** Time and material contract</p></div></div><div class="card-cta field-cardbuttonlabel"><a title="Request a Quote" href="/en/solutions/cch-tagetik/services/support/request-a-quote">Request a Quote</a></div></div></div> </div> </div> </div> </div> </div></div> </div> </div> <div class="component wk-container background-full"> <div class="component-content"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h3 class="article" style="text-align: center;">What's included?</h3> </div> </div> <div class="row component column-splitter"> <div class="col-md-12 col-xl-6 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4>SLA and escalation:<br /><br /></h4> <ul> <li>Shortened response time for a better responsiveness.</li> <li><strong>Cure period:</strong> Time limit in service hours for providing a fix, a workaround or an action plan.</li> <li><strong>Escalation request:</strong> By raising an escalation request, CCH Tagetik Senior Management will be notified. Our senior technical staff will be immediately available to help bring your issue to a close.</li> </ul> <h4>Follow the sun:<br /><br /></h4> <p>Extended first-level support service hours consisting of twenty-four working hours in five working days provided by CCH Tagetik support team based in Europe, Asia and USA.</p> </div> </div> </div> </div> <div class="col-md-12 col-xl-6 indent-bottom"> <div class="row"> <div class="component rich-text article-text"> <div class="component-content"> <h4>Advanced support services:<br /><br /></h4> <ul> <li>Release/patch installation assistance: The CCH Tagetik Team supports you with upgrades.</li> <li>Functional/technical assistance: Functional and technical assistance for maintaining your environment. E.e.: New forms implementation, usage of advanced functionalities, new data collection process setting, and more.</li> <li>Application troubleshooting: Our consultants check-up on a specific setting to suggest and apply best practices or the latest functionalities available.</li> <li>Performance troubleshooting: Our consultants check-up on a specific performance issue to apply the best setting to meet your needs.</li> </ul> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </main>   <footer role="contentinfo" aria-labelledby="footer-nav"> <h5 id="footer-nav" class="sr-only">Footer Navigation</h5> <div id="footer" class="container-fluid"> <div class="row"> <div class="row"> <div class="component row-splitter"> <div class=" footer-content legal-footer container-fluid"> <div > <div class="row"> <div class="row component column-splitter"> <div class="col-12 col-sm-6 col-lg-2"> <div class="row"> <div class="component link-list footer-links"> <div 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