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class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ci/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 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votre code d’accès sur votre appareil, sans ordinateur</a>.</p> <p class="gb-paragraph">Si votre iPhone utilise une version antérieure d’iOS, sélectionnez le type de votre téléphone :</p> <div class="content-type-dropdown form-dropdown large-4 medium-6 small-12"> <select class="form-dropdown-select" id="content_dropdown" aria-labelledby="content_dropdown_label"> <option value=TAG_1714760890688 name="iphone-with-face-id" selected >iPhone avec Face ID</option> <option value=TAG_1714760950982 name="iphone-with-home-button" >iPhone avec un bouton principal</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="content_dropdown_label" name="iphone-authentication-type" aria-hidden="true" data-ss-analytics-tag-id="TAG_1714760869988">Type d’authentification sur l’iPhone</span> </div> <h2 class="gb-header">Éléments requis</h2> <ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-computer-icon.png" height="200" width="300" /></span> Mac ou PC Windows</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-cable-icon.png" height="300" width="300" /></span> Câble qui pourrait charger votre téléphone</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-internet-icon.png" height="300" width="300" /></span> Connexion Internet</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-time-icon.png" height="300" width="300" /></span> Jusqu’à 60 minutes</p></li></ul> <p class="gb-paragraph">Si vous n’avez pas d’ordinateur et que vous ne pouvez pas en emprunter un, vous devez vous rendre dans <a href="https://locate.apple.com/" class="gb-anchor">un magasin Apple Store ou un centre de services agréé Apple</a> pour obtenir de l’aide.</p> <div class="note gb-note"><p class="gb-paragraph">Pour réinitialiser votre iPhone à l’aide d’un PC Windows, l’app Appareils Apple ou iTunes doit être installée sur votre ordinateur.</p></div> <div class="callout gb-callout"><p class="gb-paragraph">Si vous réinitialisez votre appareil en suivant ces étapes, le processus efface les données actuellement présentes sur votre iPhone. Après avoir réinitialisé votre appareil, vous pouvez restaurer votre iPhone à partir d’une sauvegarde, si vous en avez créé une.</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">Éteignez votre iPhone</h2><h3 class="gb-header TAG_1714760890688 inactive">Sur un iPhone avec Face ID</h3><p class="gb-paragraph TAG_1714760890688 inactive">Maintenez le bouton latéral et le bouton de diminution du volume enfoncés jusqu’à ce que le curseur Éteindre apparaisse.</p><img class="gb-image TAG_1714760890688 inactive" alt="Boutons de diminution du volume et latéral d’un iPhone avec Face ID." src="https://cdsassets.apple.com/live/7WUAS350/images/turn-off-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"/><p class="gb-paragraph TAG_1714760890688 inactive">Faites glisser ce curseur afin d’éteindre votre iPhone.</p><h3 class="gb-header TAG_1714760950982 inactive">Sur un iPhone sans Face ID</h3><p class="gb-paragraph TAG_1714760950982 inactive">Si votre iPhone dispose d’un bouton d’accueil ou d’un bouton supérieur, maintenez le bouton supérieur ou le bouton latéral enfoncé jusqu’à ce que le curseur Éteindre apparaisse.</p><p class="gb-paragraph TAG_1714760950982 inactive">Faites glisser ce curseur afin d’éteindre votre iPhone.</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">Connectez-vous à votre ordinateur tandis que vous maintenez le bouton latéral enfoncé</h2><h3 class="gb-header TAG_1714760890688 inactive">Sur un iPhone avec Face ID</h3><p class="gb-paragraph TAG_1714760890688 inactive">Connectez le câble à votre Mac ou PC. Tandis que vous connectez le câble à votre iPhone, maintenez le bouton latéral enfoncé et ne le relâchez pas.</p><p class="gb-paragraph TAG_1714760890688 inactive">Continuez à maintenir le bouton latéral enfoncé pendant que le logo Apple apparaît. Ne relâchez pas le bouton avant qu’une image d’un ordinateur et d’un câble ne soit apparue.</p><img class="gb-image TAG_1714760890688 inactive" alt="Pour mettre votre iPhone en mode de récupération, vous devez maintenir le bouton latéral de l’iPhone avec Face ID enfoncé lorsque vous connectez l’appareil à votre ordinateur avec un câble." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">Sur l’iPhone 8, l’iPhone 8 Plus et l’iPhone SE (2e et 3e générations)</h3><p class="gb-paragraph TAG_1714760950982 inactive">Connectez le câble à votre Mac ou PC. Tandis que vous connectez le câble à votre iPhone, maintenez le bouton latéral enfoncé et ne le relâchez pas.</p><p class="gb-paragraph TAG_1714760950982 inactive">Continuez à maintenir le bouton enfoncé pendant que le logo Apple apparaît. Ne relâchez pas le bouton avant qu’une image d’un ordinateur et d’un câble ne soit apparue.</p><img class="gb-image TAG_1714760950982 inactive" alt="Pour mettre un iPhone 8, un iPhone 8 Plus ou un iPhone SE (2e et 3e générations) en mode de récupération, vous devez maintenir le bouton latéral enfoncé tandis que vous connectez l’appareil à votre ordinateur avec un câble." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-8.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">Sur l’iPhone 7 et l’iPhone 7 Plus</h3><p class="gb-paragraph TAG_1714760950982 inactive">Connectez le câble à votre Mac ou PC. Tandis que vous connectez le câble à votre iPhone, maintenez le bouton de diminution du volume enfoncé.</p><p class="gb-paragraph TAG_1714760950982 inactive">Continuez à maintenir le bouton enfoncé pendant que le logo Apple apparaît. Ne relâchez pas le bouton avant qu’une image représentant un ordinateur et un câble ne soit apparue.</p><img class="gb-image TAG_1714760950982 inactive" alt="Pour mettre un iPhone 7 ou un iPhone 7 Plus en mode de récupération, vous devez maintenir le bouton de diminution du volume enfoncé tandis que vous connectez l’appareil à votre ordinateur avec un câble." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-7.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">Sur l’iPhone 6s et les modèles antérieurs ou l’iPhone SE (1re génération)</h3><p class="gb-paragraph TAG_1714760950982 inactive">Connectez le câble à votre Mac ou PC. Tandis que vous connectez le câble à votre iPhone, maintenez le bouton d’accueil enfoncé et ne le relâchez pas.</p><p class="gb-paragraph TAG_1714760950982 inactive">Continuez à maintenir le bouton enfoncé pendant que le logo Apple apparaît. Ne relâchez pas le bouton avant qu’une image représentant un ordinateur et un câble ne soit apparue.</p><img class="gb-image TAG_1714760950982 inactive" alt="Votre iPhone est en mode de récupération lorsqu’une photo d’un ordinateur avec un câble apparaît." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-6.png" height="760" width="760" style="max-width: min(100%,380px);"/></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">Utilisez votre ordinateur pour restaurer votre iPhone</h2><h3 class="gb-header">Sur votre Mac</h3><p class="gb-paragraph">Ouvrez le Finder et localisez votre iPhone dans la barre latérale sous Emplacements. Sélectionnez Faire confiance à [votre appareil] sur votre Mac si nécessaire. Choisissez Restaurer sur l’écran vous invitant à procéder à une restauration ou à une mise à jour.</p><p class="gb-paragraph">Si le téléchargement dure plus de 15 minutes et que votre appareil quitte l’écran du mode de récupération, laissez le téléchargement se terminer, puis éteignez votre iPad et recommencez.</p><h3 class="gb-header">Sur votre PC</h3><p class="gb-paragraph">Ouvrez Appareils Apple et sélectionnez votre iPhone dans la barre latérale. Sélectionnez Faire confiance à [votre appareil] sur votre PC si nécessaire. Sélectionnez ensuite Général. Si vous avez une sauvegarde, sélectionnez Restaurer la sauvegarde et suivez les instructions à l’écran. Si vous n’avez pas de sauvegarde, sélectionnez Restaurer [appareil] et suivez les instructions à l’écran.</p><ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://apps.microsoft.com/detail/9np83lwlpz9k" class="gb-anchor" link-type="External link">Procurez-vous l’app Appareils Apple sur le Microsoft Store.</a></p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/guide/devices-windows/restore-your-device-to-factory-settings-mchl21d802fe/1.4/windows/10" class="gb-anchor" link-type="ICON">Découvrez comment restaurer votre iPhone à l’aide de l’app Appareils Apple sur votre PC.</a></p></li></ul><p class="gb-paragraph">Si vous n’avez pas Appareils Apple, ouvrez iTunes. Sélectionnez Faire confiance à [votre appareil] sur votre PC si nécessaire. Sélectionnez ensuite l’icône iPhone en haut de la fenêtre. Cliquez sur Résumé dans la barre latérale. Ensuite, cliquez sur Restaurer l’iPhone. Choisissez Restaurer sur l’écran vous invitant à procéder à une restauration ou à une mise à jour.</p><ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://apps.microsoft.com/detail/9pb2mz1zmb1s" class="gb-anchor" link-type="External link">Procurez-vous l’app iTunes sur le Microsoft Store.</a></p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/guide/itunes/restore-to-factory-settings-itnsdb1fe305/windows" class="gb-anchor" link-type="ICON">Découvrez comment restaurer votre iPhone à l’aide d’iTunes sur votre PC.</a></p></li></ul><p class="gb-paragraph">Si le téléchargement dure plus de 15 minutes et que votre appareil quitte l’écran du mode de récupération, laissez le téléchargement se terminer, puis éteignez votre iPad et recommencez.</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">Suivez les instructions à l’écran pour configurer votre iPhone</h2><p class="gb-paragraph">Une fois le processus de restauration terminé, l’écran Bonjour apparaîtra sur votre iPhone. Déconnectez votre téléphone de l’ordinateur, puis configurez et utilisez votre iPhone.</p><p class="gb-paragraph"><a href="https://support.apple.com/com/105132" class="gb-anchor" link-type="ICON">En savoir plus sur le processus de configuration de votre iPhone</a></p><p class="gb-paragraph"><a href="https://support.apple.com/119858" class="gb-anchor" link-type="ICON">Découvrez comment procéder si vous avez oublié le code d’accès de votre iPad</a></p></div> <div class='mod-date'> <span>Date de publication:</span> <time dateTime=novembre 15, 2024itemprop='datePublished'>novembre 15, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Avez-vous trouvé cet article utile ?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='A résolu mon problème'> Oui </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Inutile'> Non </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="La limite maximale des caractères est 250." /> <label id='feedback-label' data-no-label="Merci de nous en avoir informés." data-yes-label="Nous sommes ravis que cet article vous ait été utile." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="Comment pouvons-nous rendre cet article plus utile ? 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