Sorry™ Help Center

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Sorry™ Help Center</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Common questions and support documentation"/> <meta name="author" content="SorryApp Ltd"/> <link rel="canonical" href="https://help.sorryapp.com"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1732006941823.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #1f2937; } .navbar .nav li a, .navbar .icon-private-w { color: #e3e3e3; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #ffffff; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #0284c7; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#585858; } </style> <link rel="apple-touch-icon-precomposed" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/6547d03d3a305543bce585fb/images/655cbae75e4e1f0786eb3cec/favicon.png"> <link rel="shortcut icon" type="image/png" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/6547d03d3a305543bce585fb/images/655cbae788e8fb00a8f81d6f/favicon.png">  <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","url":"https://help.sorryapp.com","potentialAction":{"@type":"SearchAction","target":"https://help.sorryapp.com/search?query={query}","query-input":"required name=query"}} </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-GKHZ2SCNR5"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-GKHZ2SCNR5'); </script> </head> <body> <script> window.onload = function() { $("#searchBar input.search-query" ).focus(); }; </script> <header id="mainNav" class="navbar"> <div class="navbar-inner"> <div class="container-fluid"> <a class="brand" href="https://www.sorryapp.com/"> <img src="//d33v4339jhl8k0.cloudfront.net/docs/assets/6547d03d3a305543bce585fb/images/655cbbb55e4e1f0786eb3ced/whitelogo.png" alt="Sorry™ Help Center" width="300" height="75"> </a> <button type="button" class="btn btn-navbar" data-toggle="collapse" data-target=".nav-collapse"> <span class="sr-only">Toggle Navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="nav-collapse collapse"> <nav role="navigation"> <ul class="nav"> <li id="home" class="active"><a href="/">Home <b class="caret"></b></a></li> <li id="help-docs"><a href="/collection/118-help-docs">Help Docs <b class="caret"></b></a></li> <li id="whats-new"><a href="/collection/8-whats-new">What's New <b class="caret"></b></a></li> <li id="incident-tips"><a href="/collection/5-incident-tips">Incident Tips <b class="caret"></b></a></li> <li id="contact"><a href="#" class="contactUs" onclick="window.Beacon('open')">Contact</a></li> <li id="contactMobile"><a href="#" class="contactUs" onclick="window.Beacon('open')">Contact</a></li> </ul> </nav> </div> </div> </div> </header> <section id="docsSearch"> <h1>Common questions and support documentation</h1> <form action="/search" method="GET" id="searchBar" autocomplete="off"> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search the knowledge base" aria-label="Search the knowledge base" value=""> <button type="submit" aria-label="Search"><i class="icon-search lp"></i><span>Search</span></button> <div id="serp-dd" style="display:none;"> <ul class="result"></ul> </div> </form> </section> <section id="contentArea" class="container-fluid"> <div id="noResults" style="display:none;">No results found</div> <section class="collection-category" id="collection-category-118"> <h2 id="collection-118"><a href="/collection/118-help-docs">Help Docs</a></h2> <section class="category-list"> <a class="category" id="category-122" href="/category/122-getting-started"> <h3>Getting Started</h3> <p>Set up status pages, components and branding.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-123" href="/category/123-managing-your-page"> <h3>Managing Status Pages</h3> <p>Configure analytics, default notification options and more.</p> <p class="article-count"> <span class="notranslate">8</span> articles </p> </a> <a class="category" id="category-125" href="/category/125-team-members-logins"> <h3>Team Members & Logins</h3> <p>Help related to managing team members and permissions.</p> <p class="article-count"> <span class="notranslate">2</span> articles </p> </a> <a class="category" id="category-124" href="/category/124-set-up-notifications"> <h3>Notifications Setup</h3> <p>Learn how to set up email, SMS and chat notifications.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-127" href="/category/127-subscribers-notifications"> <h3>Subscribers & Notifications</h3> <p>Help & guides on subscribers & notifications</p> <p class="article-count"> <span class="notranslate">11</span> articles </p> </a> <a class="category" id="category-121" href="/category/121-switching-to-sorry"> <h3>Switching to Sorry™</h3> <p>How to migrate from services like Statuspage</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> <a class="category" id="category-126" href="/category/126-private-status-pages"> <h3>Private Status Pages</h3> <p>Set up articles and guides for private pages</p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> <a class="category" id="category-128" href="/category/128-integrations"> <h3>Integrations</h3> <p>We work well with a handful of integrations</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-129" href="/category/129-billing"> <h3>Billing</h3> <p>Help articles on how to manage billing</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> <a class="category" id="category-130" href="/category/130-legal-policies"> <h3>Legal Policies</h3> <p>All the legal bits you need to know</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> </section> </section> <section class="collection-category" id="collection-category-8"> <h2 id="collection-8"><a href="/collection/8-whats-new">What's New</a></h2> <section class="category-list"> <a class="category" id="category-27" href="/category/27-status-page-releases"> <h3>Status Page Releases</h3> <p></p> <p class="article-count"> <span class="notranslate">19</span> articles </p> </a> <a class="category" id="category-41" href="/category/41-admin-improvements"> <h3>Admin Improvements</h3> <p>Keep track of the latest updates we make to the Admin user interface</p> <p class="article-count"> <span class="notranslate">11</span> articles </p> </a> <a class="category" id="category-50" href="/category/50-security-updates"> <h3>Security Updates</h3> <p>We are committed to maintaining a secure platform, catchup here about the latest secu</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-25" href="/category/25-upcoming-features"> <h3>Upcoming Features</h3> <p>Get involved and learn more about the latest updates we are working on.</p> <p class="article-count"> <span class="notranslate">2</span> articles </p> </a> <a class="category" id="category-169" href="/category/169-feature-sunsets"> <h3>Feature Sunsets</h3> <p>Information about discontinued or soon-to-be-retired product features.</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> </section> </section> <section class="collection-category" id="collection-category-5"> <h2 id="collection-5"><a href="/collection/5-incident-tips">Incident Tips</a></h2> <section class="category-list"> <a class="category" id="category-11" href="/category/11-part-one-the-calm-before-the-storm"> <h3>Part One: The calm before the storm</h3> <p>Planning and preparation: Pick your response team and get them ready to cope with an </p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> <a class="category" id="category-16" href="/category/16-part-two-riding-the-waves"> <h3>Part Two: Riding the waves</h3> <p>From first discovery through response and resolution, we show you how to communicate </p> <p class="article-count"> <span class="notranslate">4</span> articles </p> </a> <a class="category" id="category-21" href="/category/21-part-three-dealing-with-the-aftermath"> <h3>Part Three: Dealing with the aftermath</h3> <p>Learning from your failures, explaining them properly, and making it up to your custo</p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> </section> </section> <footer class="center"> <p>© <a href="https://www.sorryapp.com/">SorryApp Ltd</a> 2024. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=SorryApp+Ltd&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section> <script id="beaconLoader" type="text/javascript">!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net",e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],"complete"===t.readyState)return a();e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)}(window,document,window.Beacon||function(){});</script> <script type="text/javascript">window.Beacon('init', 'e8ca7872-e08b-4602-a908-f3cf0fbe0c42')</script> <script type="text/javascript"> function hashChanged() { var hash = window.location.hash.substring(1); if (hash === 'contact') { window.Beacon('open') } } if (window.location.hash) { hashChanged() } window.onhashchange = function () { hashChanged() } window.addEventListener('hashchange', hashChanged, false); </script> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

CINXE.COM

Sorry™ Help Center