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Procore iOS 应用程序 - 故障排除提示 - Procore
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</ul> </div> </div> <div class="grape-content grape-wrapper"> <div class="grape-content-container grape-wrapper-container"> <div id="flash-messages"><div class="dekiFlash"></div></div> <h1 id="title" class="no-edit" style="visibility: visible;"> Procore iOS 应用程序 - 故障排除提示 </h1> <div class="mt-last-updated"> <strong>Last updated:</strong> <span class="modified mt-last-updated-timestamp" data-timestamp="2024-04-26T17:13:30Z"></span> </div> <div class="mt-content-header"></div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="目录" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">目录</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#.E6.B3.A8.E6.84.8F" rel="internal"> 注意</a></li><li><a href="#1._.E6.A3.80.E6.9F.A5.E4.BD.A0.E7.9A.84.E5.BA.94.E7.94.A8.E7.A8.8B.E5.BA.8F.E7.89.88.E6.9C.AC" rel="internal">1. 检查你的应用程序版本</a></li><li><a href="#2._.E5.88.B7.E6.96.B0.E5.BA.94.E7.94.A8.E7.A8.8B.E5.BA.8F" rel="internal">2. 刷新应用程序</a></li><li><a href="#3._.E7.A1.AE.E8.AE.A4.E4.BA.92.E8.81.94.E7.BD.91.E8.BF.9E.E6.8E.A5" rel="internal">3. 确认互联网连接</a></li><li><a href="#4._.E8.80.83.E8.99.91.E6.9D.83.E9.99.90" rel="internal">4. 考虑权限</a></li><li><a href="#5._.E6.B3.A8.E9.94.80.E5.B9.B6.E9.87.8D.E6.96.B0.E7.99.BB.E5.BD.95" rel="internal">5. 注销并重新登录</a></li><li><a href="#6._.E9.87.8D.E6.96.B0.E5.90.AF.E5.8A.A8.E8.AE.BE.E5.A4.87" rel="internal">6. 重新启动设备</a></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"><p>如果你正在使用 iOS 版 Procore 应用程序并遇到问题，请参阅以下注意事项。</p> <ul> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#1._Check_Your_App_Version" rel="internal"><strong><span class="mt-font-size-18">检查你的应用程序版本</span></strong></a></li> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#2._Refresh_the_App" rel="internal"><strong><span class="mt-font-size-18">刷新应用程序</span></strong></a></li> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#3._Confirm_Internet_Connection" rel="internal"><strong><span class="mt-font-size-18">确认互联网连接</span></strong></a></li> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#4._Consider_Permissions" rel="internal"><strong><span class="mt-font-size-18">考虑权限</span></strong></a></li> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#5._Log_Out_and_Back_In" rel="internal"><strong><span class="mt-font-size-18">注销并重新登录</span></strong></a></li> <li><a title="iOS 版 Procore：故障排除提示" class="mt-self-link" href="#6._Restart_Your_Device" rel="internal"><strong><span class="mt-font-size-18">重新启动设备</span></strong></a></li> </ul> <div class="callout callout-note"> <div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section"><span id=".E6.B3.A8.E6.84.8F"></span><h5 class="editable"><i class="fas fa-info-circle"> </i>注意</h5> 如果在尝试这些步骤后仍然在 Procore 移动应用程序中遇到问题，请<a title="联系支持团队" href="https://zh-sg.support.procore.com/references/contact-support" rel="internal">联系 Procore 支持团队</a>。 可能会要求你报告问题，该问题将从应用程序将日志发送给我们的团队，以便我们可以帮助进行故障排除。 请参阅<a title="如何从 Procore 移动应用程序报告问题？" href="https://zh-sg.support.procore.com/procore-mobile-ios/getting-started/report-an-issue-from-procores-ios-app" rel="internal">如何从 Procore 移动应用程序报告问题？</a></div></div> <div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_1"><span id="1._.E6.A3.80.E6.9F.A5.E4.BD.A0.E7.9A.84.E5.BA.94.E7.94.A8.E7.A8.8B.E5.BA.8F.E7.89.88.E6.9C.AC"></span><h5 class="editable"><strong>1. 检查你的应用程序版本</strong></h5> <p>确保使用的是受支持的 Procore iOS 应用程序版本。 你可以在应用程序的侧边栏屏幕底部查看当前安装到你设备上的 Procore 应用程序版本号。要转到<a title="关于侧边栏屏幕（iOS）" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/about-the-sidebar-screen-ios" rel="internal">侧边栏屏幕</a>，请点击你的<strong>头像圆圈。</strong></p> <p>我们建议使用最新版本的 iOS 软件和 Procore 应用程序。请参阅<a title="开始使用" href="https://zh-sg.support.procore.com/procore-mobile-ios/getting-started" rel="internal">开始使用 (iOS)</a>。</p> <p><strong><span class="mt-font-size-18"><a href="https://itunes.apple.com/us/app/procore/id374930542?mt=8" rel="external nofollow" target="_blank" title="https://itunes.apple.com/us/app/procore/id374930542?mt=8">在 App Store 上查看 iOS 版 Procore</a></span></strong></p> <p><a href="https://itunes.apple.com/us/app/procore/id374930542?mt=8" rel="external nofollow" target="_blank" title="https://itunes.apple.com/us/app/procore/id374930542?mt=8"><img alt="下载 iOS 版 Procore" height="52px" width="151px" class="internal" loading="lazy" src="https://zh-sg.support.procore.com/@api/deki/files/10432/download-apple-app.png?revision=1&size=bestfit&width=151&height=52" /></a></p> </div><div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_2"><span id="2._.E5.88.B7.E6.96.B0.E5.BA.94.E7.94.A8.E7.A8.8B.E5.BA.8F"></span><h5 class="editable"><strong>2</strong><strong>. 刷新应用程序</strong></h5> <p>有时可能需要手动刷新应用程序。例如，如果你最近被添加到一个项目，但在项目名称列表中没有看到该项目，你可能需要刷新应用程序。</p> <p><strong>刷新应用程序以检查项目中是否存在更新</strong>：</p> <ol> <li>选择项目。</li> <li>在屏幕上向下滑动。<br /><em>注意：</em>向下滑动后，您应该会看到一个正在旋转的加载图标。</li> </ol> <p><strong>刷新工具中的列表或项</strong>：</p> <ol> <li>导航到相关页面并向下滑动屏幕。 <br /><em>注意：</em>向下滑动后，您应该会看到一个加载图标旋转。</li> </ol> </div><div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_3"><span id="3._.E7.A1.AE.E8.AE.A4.E4.BA.92.E8.81.94.E7.BD.91.E8.BF.9E.E6.8E.A5"></span><h5 class="editable"><strong>3. 确认互联网连接</strong></h5> <p>检查你是否在离线模式下工作。在没有较强网络连接的区域工作时，并非所有操作都可用。请参阅<a title="我可以在离线模式下使用 Procore 的移动应用程序吗？" href="https://zh-sg.support.procore.com/faq/can-i-use-procores-mobile-application-offline" rel="internal">我可以在离线模式下使用 Procore 的移动应用程序吗？</a>处于离线模式时，项将在应用程序的上传队列中排队。这在上传队列中由一个徽章图标指示（在“设置”下），其中包含当前等待上传到 Procore Web 应用程序的项数。</p> <p>在移动设备的设置或控制面板上进行以下检查：</p> <ul> <li>已打开 WiFi 功能并已连接到 WiFi 网络。</li> <li>蜂窝数据已打开（如果设备配置为使用蜂窝数据）。</li> <li>“飞行模式”未开启。</li> </ul> </div><div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_4"><span id="4._.E8.80.83.E8.99.91.E6.9D.83.E9.99.90"></span><h5 class="editable"><strong>4. 考虑权限</strong></h5> <ul> <li><strong>检查以确保使用正确的用户账户登录</strong>：如果使用的是共享移动设备，请确保使用自己的用户账户登录。可以为不同的用户分配不同的权限，这会限制可见的日期和可以执行的操作类型。</li> <li><strong>考虑分配的权限</strong>：如果在 Procore 应用程序上没有看到某些内容，可能是由于没有分配相应权限。联系公司或项目管理员，看看是否需要额外的访问权限。</li> </ul> </div><div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_5"><span id="5._.E6.B3.A8.E9.94.80.E5.B9.B6.E9.87.8D.E6.96.B0.E7.99.BB.E5.BD.95"></span><h5 class="editable"><strong>5. 注销并重新登录</strong></h5> <p>有时，可以通过在移动设备上注销 Procore 应用程序，然后重新登录来解决问题。例如，如果你最近被添加到一个项目，但在项目名称列表中没有看到该项目，你可能需要重新登录才能看到此更改。<br /><strong><em>重要提示！</em></strong>由于 Procore 允许自动记住登录凭证，因此请确保在退出应用程序之前知道密码。</p> <ol> <li><a title="关于侧边栏屏幕（iOS）" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/about-the-sidebar-screen-ios" rel="internal">通过点击</a> <strong><strong>头像圆圈</strong></strong> 导航到 侧边栏屏幕 。</li> <li>点击<strong>注销</strong>。</li> <li>使用你的 Procore 账户凭证登录。</li> </ol> <p>请参阅以下教程：</p> <ul> <li><a title="配置设置：iOS 版 Procore 应用程序" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/app-preferences-ios#Logout" rel="internal">注销 iOS 版 Procore 应用程序</a></li> <li><a title="配置设置：iOS 版 Procore 应用程序" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/app-preferences-ios#Login" rel="internal">登录 iOS 版 Procore 应用程序</a></li> </ul> </div><div mt-section-origin="procore-mobile-ios/procore-for-ios-troubleshooting-tips" class="mt-section" id="section_6"><span id="6._.E9.87.8D.E6.96.B0.E5.90.AF.E5.8A.A8.E8.AE.BE.E5.A4.87"></span><h5 class="editable"><strong>6. 重新启动设备</strong></h5> <p>在某些情况下，重新启动设备可能会解决问题。<br /></p> <hr /> <p><br /><strong><i>提示！</i></strong>如果您想要修改 iOS 设备上的 Procore 应用程序和项目的设置，请参阅以下内容：</p> <ul> <li><a title="应用程序首选项（iOS）" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/app-preferences-ios" rel="internal"><span class="mt-font-size-18">应用程序首选项（iOS）</span></a></li> <li><span class="mt-font-size-18"><a title="应用程序首选项（iOS）" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/sidebar-screen/tutorials/app-preferences-ios#Uploads" rel="internal">上传设置</a></span></li> <li><a title="管理项目设置（iOS）" href="https://zh-sg.support.procore.com/procore-mobile-ios/user-guide/project-overview-screen-ios/tutorials/manage-project-settings-ios" rel="internal"><span class="mt-font-size-18">项目通知设置</span></a></li> <li><span class="mt-font-size-18"><a title="应用程序首选项（iOS）" 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