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l'aide de notre <a href="https://www.ombudsman-veterans.gc.ca/fr/demandes-plaintes/soumettre-demande-plainte">formulaire en ligne</a></p> <p><strong>Vous pouvez également nous appeler :</strong> Téléphone (sans frais) :</p> <p>1-877-330-4343</p> <p>OU <strong>Courrier :</strong> Bureau de l'ombud des vétérans, C. P. 66, Charlottetown, PE C1A 7K2<br> <br> OU <strong>Courriel :</strong> <a href="mailto:info@ombudsman-veterans.gc.ca">info@ombudsman-veterans.gc.ca</a> (N'envoyez pas d'informations personnelles par courriel. Si votre demande comprend des informations personnelles vous concernant ou concernant quelqu'un d'autre, veuillez utiliser notre <a href="https://secure.ombudsman-veterans.gc.ca/complaint-plainte/representative?lang=fr">formulaire en ligne</a>.)</p> </div> <div class="col-12 col-md-6 col-lg-4"> <h2 class="h3"><a href="https://www.ombudsman-veterans.gc.ca/fr/publications/guides-de-ressources-et-informations/a-quoi-vous-attendre-lorsque-vous-contactez-notre-bureau" title="À quoi vous attendre lorsque vous contactez notre bureau">À quoi vous attendre lorsque vous contactez notre bureau</a></h2> <p>Trouver du soutien : à quoi s'attendre lorsque vous contactez le bureau de l'ombud des vétérans</p> </div> <div class="col-12 col-md-6 col-lg-4"> <h2 class="h3">Demandes des médias</h2> <p>Lucille Hodgins</p> <p>1-613-943-7884</p> <p><a href="mailto:lucille.hodgins@ombudsman-veterans.gc.ca">lucille.hodgins@ombudsman-veterans.gc.ca</a></p> <p>Conseillère en relations avec les médias, Communications BOV</p> </div> </div> <div class="row"> <div class="col-12"> </div> </div> </section> <h4>Heures d'ouverture</h4> <p>Du lundi au vendredi, sauf les jours fériés :</p> <ul> <li>8 h 30 à 16 h 30 (Atlantique)</li> </ul> <section> <h2 class="h3">Autres contacts</h2> <ul> <li><strong>Soutien en matière de santé mentale</strong> pour les vétérans et leur famille. Le Service d’aide d’ACC est disponible 24 heures sur 24, tous les jours de l’année. Appelez sans frais : <strong>1-800-268-7708</strong> ; TDD/TTY : <strong>1-800-567-5803</strong>.<br> Le Service d’aide d’ACC est offert gratuitement aux vétérans, aux anciens membres de la GRC, ainsi qu’à leur famille et aux aidants. Il n’est pas nécessaire d’être un client d’ACC pour bénéficier des services.</li> <li>Si vous êtes un membre de la communauté de la Défense et si vous souhaitez soumettre une plainte ou si vous avez besoin davantage de renseignements concernant un problème au sein de l'organisation du MDN/FAC, veuillez contacter<a href="https://www.canada.ca/fr/ombudsman-defense-nationale-forces.html"> l'ombudsman de la Défense nationale et des Forces canadiennes</a>.</li> <li>Si vous êtes insatisfait avec une décision rendue concernant votre demande pour une prestation fournie dans le cadre dela Loi sur les pensions, de la Partie 3 de la Loi sur le bien-être des vétérans ou encore de la Loi sur les allocations aux anciens combattants ou avec une décision rendue par le <a href="http://www.vrab-tacra.gc.ca">TACRA</a>, veuillez contacter<a href="http://www.veterans.gc.ca/fra/about-us/organization/bureau-pensions-advocates"> le Bureau de services juridiques des pensions</a> ou un officier d'entraide de <a href="https://www.legion.ca/fr/soutien-aux-veterans/pour-joindre-un-officier-d-entraide-de-direction">la Légion royale canadienne</a>.</li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9f2c43a3-f203-4f42-a95f-9c1fc37da57c" href="/fr/contactez-nous/coordonnateur-acces-information-et-protection-des-renseignements-personnels" title="Accès à l'information et de la protection des renseignements personnels">Coordonnateur de l’accès à l’information et de la protection des renseignements personnels</a></li> </ul> </section> </div> </div> </div> </div> </div> </article> </div> <div class="pagedetails-wrapper"> <div class="pagedetails region region-content-footer"> <div class="row"> <div id="block-ombudsman-reportproblemblock" class="col-sm-6 col-md-5 col-lg-4 block block-wxt-ext-webform block-report-problem-block clearfix" data-block-plugin-id="report_problem_block"> <details class="brdr-0"> <summary class="btn btn-default text-center"> Signaler un 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