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class="site-panel--hero__desc" > </div> </div> </div> </div> <figure class="c-image hero-panel-image-wrapper" > <div class="c-image__bg hero-panel-image-bg" role='img' aria-label='Recommendation Software page illustration' style='background-image:url('https://trust.yelp.com/wp-content/uploads/2020/11/2560x1138_ts_recommendation_software-1.svg');'></div> </figure> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--introwysiwyg yelp-panel-bg-color-gray" data-index="1" data-js="panel" data-type="introwysiwyg" data-modular-content> <div class="l-container"> <div class="g-row introwysiwyg-panel-wrapper s-content"> <div class="g-col introwysiwyg__header"> <h2 class="h2 introwysiwyg-title" > Highlighting the most reliable and helpful reviews </h2> </div> <div class="g-col introwysiwyg__content"> <div class="introwysiwyg-description t-content" > <p><span style="font-weight: 400;">Automated software evaluates every review based on hundreds of signals of quality, reliability, and user activity on Yelp. The reviews it identifies as the most helpful and reliable are recommended.</span></p> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--textgrid yelp-textgrid-image--large yelp-textgrid--layout_list yelp-textgrid--connected" data-index="2" data-js="panel" data-type="textgrid" data-modular-content> <div class="l-container"> <div class="s-content"> <div class="yelp-textgrid-content-wrapper"> <div class="g-row yelp-textgrid-features-wrapper"> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='40x40_know_for_v2_double@2x' src='https://trust.yelp.com/wp-content/uploads/2021/02/40x40_know_for_v2_double@2x-80x80.png' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2021/02/40x40_know_for_v2_double@2x-40x40.png 40w 40h, https://trust.yelp.com/wp-content/uploads/2021/02/40x40_know_for_v2_double@2x-80x80.png 80w 80h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__title h2" > Why does Yelp recommend reviews? </div> <div class="yelp-textgrid-feature__description t-content"><p><span style="font-weight: 400;">Our recommendation software is engineered to provide a level playing field for all businesses on Yelp. Having a great reputation on Yelp shouldn’t be about who has the time and resources to ask the most people to write reviews. Great Yelp reviews and ratings should come from consumers who had a great experience that they’re inspired to tell others about. </span></p> </div> </div> </div> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='40x40_yelp_guaranteed_v2' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_yelp_guaranteed_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_yelp_guaranteed_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_yelp_guaranteed_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_yelp_guaranteed_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__title h2" > Why software? </div> <div class="yelp-textgrid-feature__description t-content"><p><span style="font-weight: 400;">Hundreds of millions of reviews are posted on Yelp, and the recommendation software works in the background to showcase the reviews that it determines are most helpful. These are typically written by active members of the Yelp community who are self-motivated to share their personal, detailed experiences about local businesses.</span></p> <p><span style="font-weight: 400;">The software does something no human can — regularly analyze billions of data points from all reviews, reviewers and businesses to evaluate the usefulness and reliability of each review (see some of the criteria below). This automated process levels the playing field for businesses, so they can focus on what they do best: providing great products and experiences that naturally inspire customers to write reviews.</span></p> </div> </div> </div> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='40x40_search_keywords_v2' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_search_keywords_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_search_keywords_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_search_keywords_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_search_keywords_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__title h2" > How does it work? </div> <div class="yelp-textgrid-feature__description t-content"><p><span style="font-weight: 400;">The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. The reviews that are recommended for any business can change over time as Yelp’s software learns more about the reviewer and the business. Sometimes, a review appears in the “not recommended” section simply because the software doesn’t know enough about the reviewer to recommend it.</span></p> <p><span style="font-weight: 400;">The software also looks for things like unfairly biased reviews — such as reviews people may write about their competitors or businesses they’re affiliated with — which other local search platforms may fail to catch. We work hard to protect the integrity of the content on Yelp so consumers get authentic information and businesses are protected from those that might try to “game the system.”</span></p> <p><span style="font-weight: 400;">Reviews that are not recommended are still accessible via a link at the bottom of a business’s Yelp page, but they don’t factor into the business’s overall star rating or review count. </span></p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--textgrid yelp-textgrid-image--small yelp-textgrid--layout_grid " data-index="3" data-js="panel" data-type="textgrid" data-modular-content> <div class="l-container"> <div class="s-content"> <div class="yelp-textgrid-content-wrapper"> <div class="yelp-textgrid-header t-content"> <h2 class="yelp-textgrid-title h2" > Some of what the recommendation software looks for </h2> </div> <div class="g-row yelp-textgrid-features-wrapper"> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='yelp icon get more customers' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_get_more_customers_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_get_more_customers_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_get_more_customers_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_get_more_customers_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__description t-content"><p><strong>Conflicts of Interest.</strong> <span style="font-weight: 400;">These include reviews that it suspects were written by people with undisclosed ties to a business, including competitors, disgruntled employees, friends, or family.</span></p> </div> </div> </div> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='yelp icon request quote' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_request_quote_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_request_quote_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_request_quote_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_request_quote_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__description t-content"><p><strong>Solicited reviews.</strong> <span style="font-weight: 400;">These are reviews that it suspects the business owner or an employee asked for. Reviews that consumers write when asked to do so tend to be biased compared to reviews that consumers are motivated to write on their own.</span></p> </div> </div> </div> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='Yelp icon website clicks' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_website_clicks_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_website_clicks_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_website_clicks_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_website_clicks_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__description t-content"><p><strong>Reliability.</strong> Potentially unreliable reviews include those written by<span style="font-weight: 400;"> less active users that it doesn’t know enough about to recommend their opinion to our community. </span></p> </div> </div> </div> <div class="g-col yelp-textgrid-feature"> <figure class="yelp-textgrid__image" > <img class="c-image yelp-textgrid__image-wrapper" alt='yelp icon nope' src='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_nope_v2.svg' sizes='(min-width: 1260px) 1260px, 100vw' srcset='https://trust.yelp.com/wp-content/uploads/2020/11/40x40_nope_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_nope_v2.svg 40w 40h, https://trust.yelp.com/wp-content/uploads/2020/11/40x40_nope_v2.svg 40w 40h' /> </figure> <div class="yelp-textgrid-feature__meta"> <div class="yelp-textgrid-feature__description t-content"><p><strong>Usefulness.</strong> The software looks for useful reviews and tries to exclude unhelpful rants or raves<span style="font-weight: 400;">, or irrelevant information.</span><span id="video"></p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--videotext site-panel--media-top " data-index="4" data-js="panel" data-type="videotext" data-modular-content> <div class="l-container"> <div class="g-row s-content videotext-panel-wrapper "> <div class="g-col videotext-col--media"> <div class="c-video c-video--caption-center c-video--lazy" data-js='c-video' data-embed-id='485526682' data-embed-provider='Vimeo' data-id="" > <figure class="c-video__wrapper"> <div class="c-video__embed"> <a href="https://vimeo.com/485526682" class="c-video__trigger" data-js="c-video-trigger" title="" target="_blank" rel="noopener" aria-label="Click to Play Video" > <img class="c-video__image lazyload" src="https://trust.yelp.com/wp-content/themes/core/img/theme/shims/16x9.png" data-src="https://trust.yelp.com/wp-content/uploads/2021/02/Yelp-Recommendation-Software-960x540.png" role="presentation" /> <div class="c-video__trigger-action"> <i class="c-video__icon icon icon-yelp-play-circle" aria-hidden="true"></i> </div> </a> </div> <figcaption class="c-video__caption"> <span class="c-video__caption-text"></span> </figcaption> </figure> </div> </div> <div class="g-col g-col--vertical-center videotext-col--content"> <div class="c-content-block videotext__content"> <div class="c-content-block__content t-content"> </div> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--interstitial interstitial--layout_boxed interstitial--content_middle" data-index="5" data-js="panel" data-type="interstitial" data-modular-content> <div class="s-content"> <div class="l-container"> <div class="g-row g-row--center u-text-align-center g-row--vertical-center"> <div class="g-col"> <div class="c-content-block"> <div class="c-content-block__content"> <h2 class="h2 interstitial-panel-title" > Learn to navigate Yelp like a pro </h2> <div class="site-panel--interstitial__desc t-content" > <p><span style="font-weight: 400;">We offer guidance and free tools to help businesses get the most of Yelp. </span><br /> <span style="font-weight: 400;">Learn more at the </span><strong><a href="https://business.yelp.com/" target="_blank" rel="noopener"><span style="font-weight: 400;">Yelp for Business site</span></a></strong><span style="font-weight: 400;">.</span></p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--card-slider" data-index="6" data-js="panel" data-type="card-slider" data-modular-content> <div class="l-container"> <div class="s-content card-slider-wrapper"> <div class="card-slider-header t-content"> <h2 class="site-panel__title card-slider-title h2" > Learn more </h2> </div> <div class="c-slider c-slider--card-slider card-slider__cards c-slider--count-6"> <div class="c-slider__main swiper-container c-slider__main--has-arrows c-slider__main--inline-arrows c-slider__main--has-pagination c-slider__main" data-js='c-slider' data-swiper-options='{"ally":"true","keyboard":"true","slidesPerView":1,"spaceBetween":0,"breakpointsInverse": true, "watchOverflow": true, "breakpoints":{"768":{"slidesPerView":2,"slidesPerGroup":2,"spaceBetween":32}, "960": {"slidesPerView":3,"slidesPerGroup":3,"spaceBetween":32}}}'> <div class="c-slider__wrapper swiper-wrapper"> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-desktop' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-desktop-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-desktop-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-desktop-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-desktop-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > Don’t ask for reviews: Why Yelp does not recommend solicited reviews </h3> <a class=" c-cta c-card__btn" aria-label="Don’t ask for reviews: Why Yelp does not recommend solicited reviews" href="https://blog.yelp.com/2017/01/dont-ask-reviews-yelp-not-recommend-solicited-reviews" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read Yelp blog</span> </a> </div> </div> </div> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-typing' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-typing-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-typing-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-typing-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-typing-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > How Google and Yelp handle fake reviews and policy violations </h3> <a class=" c-cta c-card__btn" aria-label="How Google and Yelp handle fake reviews and policy violations" href="https://searchengineland.com/how-google-and-yelp-handle-fake-reviews-and-policy-violations-374071" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read article</span> </a> </div> </div> </div> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-stars-lock-illustration' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-stars-lock-illustration-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-stars-lock-illustration-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-stars-lock-illustration-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-stars-lock-illustration-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > FTC economist analyzes review quality on Google, HomeAdvisor, Facebook, Yelp </h3> <a class=" c-cta c-card__btn" aria-label="FTC economist analyzes review quality on Google, HomeAdvisor, Facebook, Yelp" href="https://www.mediapost.com/publications/article/357375/ftc-economist-analyzes-review-quality-on-amazon-g.html" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read article</span> </a> </div> </div> </div> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-bully-illustration' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-bully-illustration-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-bully-illustration-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-bully-illustration-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-bully-illustration-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > Is Yelp a bully or just misunderstood? </h3> <a class=" c-cta c-card__btn" aria-label="Is Yelp a bully or just misunderstood?" href="https://buzzfeed.com/sandraeallen/is-yelp-evil-or-just-misunderstood" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read article</span> </a> </div> </div> </div> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-magnifying-glass' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-magnifying-glass-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-magnifying-glass-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-magnifying-glass-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-magnifying-glass-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > FTC concludes that Yelp is not up to any funny business </h3> <a class=" c-cta c-card__btn" aria-label="FTC concludes that Yelp is not up to any funny business" href="https://www.eater.com/2015/1/6/7504023/ftc-concludes-that-yelp-is-not-up-to-any-funny-business" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read article</span> </a> </div> </div> </div> <div class="c-slider__slide swiper-slide"> <div class="c-card"> <header class="c-card__header"> <figure class="c-card__image c-image__bg" > <div class="c-image__bg c-image lazyload" role='img' aria-label='article-image-yelp-neon-sign' data-expand='200' data-sizes='(min-width: 1260px) 1260px, 100vw' data-bgset='https://trust.yelp.com/wp-content/uploads/2020/12/article-image-yelp-neon-sign-400x222.jpg 400w 222h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-yelp-neon-sign-768x427.jpg 768w 427h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-yelp-neon-sign-936x520.jpg 936w 520h, https://trust.yelp.com/wp-content/uploads/2020/12/article-image-yelp-neon-sign-1200x667.jpg 1200w 667h' style='background-image:url('https://trust.yelp.com/wp-content/themes/core/img/theme/shims/9x5.png');'></div> </figure> </header> <div class="c-card__content"> <h3 class="c-card__title" > Fake it till you make it: Reputation, competition, and Yelp review fraud </h3> <a class=" c-cta c-card__btn" aria-label="Fake it till you make it: Reputation, competition, and Yelp review fraud" href="https://dash.harvard.edu/bitstream/handle/1/22836596/luca%2Czervas_fake-it-till-you-make-it.pdf?sequence=1" target="_blank" rel='nofollow'> <span class="c-btn__text" >Read study</span> </a> </div> </div> </div> </div> <div class="c-slider__nav"> <div class="c-slider__arrows"> <div class="c-slider__button c-slider__button--prev swiper-button-prev"></div> <div class="c-slider__button c-slider__button--next swiper-button-next"></div> </div> <div class="c-slider__pagination swiper-pagination" data-js="c-slider-pagination"></div> </div> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--introwysiwyg " data-index="7" data-js="panel" data-type="introwysiwyg" data-modular-content> <div class="l-container"> <div class="g-row introwysiwyg-panel-wrapper s-content"> <div class="g-col introwysiwyg__header"> <h2 class="h2 introwysiwyg-title" > Frequently asked questions </h2> </div> <div class="g-col introwysiwyg__content"> <div class="introwysiwyg-description t-content" > <p><strong>Can Yelp employees manually override the decisions of the recommendation software for a business?</strong></p> <p><span style="font-weight: 400;">No. No employee at Yelp has the ability to override the decisions that the software makes. This approach is deliberate to avoid conflicts of interest.</span></p> <p><a class="c-cta" href="https://www.yelp-support.com/article/000005322" target="_blank" rel="noopener">Read more</a></p> <hr /> <p><strong>Why shouldn’t businesses ask their customers to write reviews on Yelp?</strong></p> <p><span style="font-weight: 400;">When asked to write a review by a business, a customer may feel pressure or influence to positively inflate their rating compared to someone who was inspired to write a review on their own. Businesses are also likely to only ask for reviews from customers they know will give them a great rating. This makes the information less helpful to all consumers and gives an unfair advantage to businesses with the time and marketing savvy to ask a lot of customers for reviews.</span></p> <p><a class="c-cta" href="https://www.yelp-support.com/article/000034171" target="_blank" rel="noopener">Read more</a></p> <hr /> <p><b>Do businesses that advertise on Yelp get special treatment by the recommendation software?</b></p> <p><span style="font-weight: 400;">No. There’s no connection between advertising on Yelp and how the recommendation software treats a business’s ratings and reviews. The recommendation software applies the same objective standards to all businesses, meaning reviews of advertisers and non-advertisers are treated exactly the same.</span></p> <p><a class="c-cta" href="https://www.yelp-support.com/article/000005324" target="_blank" rel="noopener">Read more</a></p> <hr /> <p><b>Why are different reviews recommended on different days?</b></p> <p><span style="font-weight: 400;">Our recommendation software runs and learns regularly, evaluating signals across the hundreds of millions of reviews on Yelp, so reviews can move from not recommended to recommended (and vice versa) over time.</span></p> <p><a class="c-cta" href="https://www.yelp-support.com/article/000005328" target="_blank" rel="noopener">Read more</a></p> <hr /> <p><b>For what locations is the recommendation software used? </b></p> <p><span style="font-weight: 400;">The recommendation software looks at every review on Yelp worldwide, regardless of the location of the user or the business.</span></p> </div> </div> </div> </div> </section> <section class="panel s-wrapper site-panel s-wrapper--no-padding site-panel--interstitial interstitial--layout_image interstitial--content_top site-panel--has-image" data-index="8" data-js="panel" data-type="interstitial" data-modular-content> <div class="s-content"> <div class="l-container"> <div class="g-row g-row--center u-text-align-center g-row--vertical-top g-row--no-gutters"> <div class="g-col g-col--two-thirds"> <div class="c-content-block"> <div class="c-content-block__content"> <h2 class="h2 interstitial-panel-title" > Yelp Trust & Safety Report </h2> <div class="site-panel--interstitial__desc t-content" > <p><span style="font-weight: 400;">Learn more about how we’re safeguarding the information on Yelp. </span></p> </div> <a class=" interstitial-panel-cta c-btn c-btn--yelp-alternate" href="https://trust.yelp.com/trust-and-safety-report/2024-report/" > <span class="c-btn__text" >View the 2024 report</span> </a> 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