Intercom Community

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below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3716,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user 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days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><span class="notification-link"><span class="thread-meta-item__date">8 months ago</span></span></span></div></div></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--hero_banner widget-container--index-4" data-idx="4"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/WidgetGenericHero/index.sync" class="" 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class="list__item"><strong>5,670 </strong><span>Topics</span></li><li class="list__item"><strong>14,193 </strong><span>Replies</span></li><li class="list__item"><strong>16,171 </strong><span>Members</span></li></ul><div id="last-visitors-widget" class="last-visitors qa-last-visitors is-hidden-M pull-right"></div></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--introduction_bar widget-container--index-6" data-idx="6"> <div class="widget-placeholder"> </div> </div> <div class="widget-container widget-container--html_widget widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":"<div id=\"navBarCustom\" style=\"\" class=\"homepage-widget-container--index-22\" data-idx=\"22\">\n <div class=\"widget-placeholder\">\n \n <div>\n\n <section class=\"full-width Template-brand-cta is-transition--height custom-intro-bar\" 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class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f5ec3a31-dae7-430b-9d06-e1fb00214fab_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/f5ec3a31-dae7-430b-9d06-e1fb00214fab_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Product Q&A</h3></header><p class="text--meta card-widget-text">Find answers and ask Expert Users for advice</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/knowledge-base" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/df14a74f-6ad7-4e18-badf-1bd641a302ec_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/df14a74f-6ad7-4e18-badf-1bd641a302ec_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">User Tips</h3></header><p class="text--meta card-widget-text">See tips from Users and Intercom Team</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/ideas" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/dee597ab-3b78-41b9-a8e9-b9a5e3a4366f_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/dee597ab-3b78-41b9-a8e9-b9a5e3a4366f_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Product Wishlist</h3></header><p class="text--meta card-widget-text">Suggest ideas and share upvotes</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/groups" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/635ec5ae-41ba-4290-9ea2-6406baf3c0b7_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/635ec5ae-41ba-4290-9ea2-6406baf3c0b7_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Groups</h3></header><p class="text--meta card-widget-text">Join a User Group and connect with peers</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/events" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f416679d-225e-4981-a1e4-8b260206f3f8_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/f416679d-225e-4981-a1e4-8b260206f3f8_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Events</h3></header><p class="text--meta card-widget-text">Explore upcoming user events & trainings</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/product-updates" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/bd5da20f-1b90-4af1-912a-609734c00da2_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/bd5da20f-1b90-4af1-912a-609734c00da2_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">News & Updates</h3></header><p class="text--meta card-widget-text">See latest Intercom and Community News</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-11" data-idx="11"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":3819,"type":"productUpdate"},{"id":8019,"type":"productUpdate"}],"firstTopicsNumber":0,"buttonLabel":"","buttonURL":"","subtitle":"","backgroundColor":"","title":"","enablePicker":false,"backgroundColorDisplay":"solid_color","selectedCardsPerRow":"2","selectedMobileLayout":"horizontallyScrollable"},"featuredTopics":[{"id":3819,"title":"New to Intercom Community? Start here \u2728","content":"<h3><strong>Welcome to the\u00a0Intercom\u00a0Community! \ud83d\udc4b\u00a0\u00a0<\/strong><br \/>Here is a\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829\">welcome message from Des, Co-founder of Intercom<\/a>\u00a0\ud83e\udd29<br \/><br \/><strong>How to make the most\u00a0of your\u00a0membership?<\/strong><\/h3><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><ul><li>Access the <a href=\"https:\/\/community.intercom.com\/community\">Product Q&amp;A<\/a> -Ask questions and hear back from other users and the Intercom Team.<br \/>\t\u00a0<\/li>\t<li>Discover <a href=\"https:\/\/community.intercom.com\/knowledge-base\">useful tips and workarounds<\/a> from expert users and the Intercom Team.<br \/>\t\u00a0<\/li>\t<li>Join <a href=\"https:\/\/community.intercom.com\/groups\">User Groups<\/a> to connect with like-minded users and elevate your knowledge.<br \/>\t\u00a0<\/li>\t<li>Visit the \u201c<a href=\"https:\/\/community.intercom.com\/ideas\">Product Wishlist<\/a>\u201d page to share product ideas and upvotes.<br \/>\t\u00a0<\/li>\t<li>Access the <a href=\"https:\/\/community.intercom.com\/p\/fin\">Fin Sub-Community<\/a> to learn, share feedback and connect with Fin Users and the Intercom Team.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong>Are you an Intercom Pro or Enthusiast? Join our Expert Program:<\/strong><\/h3><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><ul><li><a href=\"https:\/\/community.intercom.com\/expers-users-42\">Expert Program Hub<\/a>\u00a0- Access your central hub for Expert User articles.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/expers-users-42\/expert-program-benefits-8013\">Expert Program Benefits<\/a>\u00a0- See the rewards you can earn for each level.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/expers-users-42\/exclusive-swag-for-our-expert-members-8030\">Swag<\/a>\u00a0- Check out the swag and branded gifts for\u00a0\u00a0Expert Users.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/p\/experts\">Hire an Expert Spotlight<\/a>\u00a0- Learn <a href=\"https:\/\/community.intercom.com\/expers-users-42\/hire-an-expert-spotlight-how-to-be-featured-7956\">how to be featured<\/a>?<br \/>\t\u00a0<\/li>\t<li>Join the\u00a0<a href=\"https:\/\/community.intercom.com\/groups\/75?invite=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJncm91cElkIjo3NSwidXNlcklkIjowfQ.wUv9fnD_ibkKWedGhXZRya7w7iT57CAPxMax7pZ58cA\">Expert Program Hub<\/a><a href=\"https:\/\/community.intercom.com\/groups\/expert-program-hub-75\">\u00a0<\/a>to\u00a0begin your journey! \ud83e\udd73\u00a0\u00a0To join, have at least one \"Best\" answer.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong>Ready to join and unlock your free membership benefits?<\/strong><\/h3><ul><li><strong><a href=\"https:\/\/community.intercom.com\/member\/register\">Join the Intercom Community<\/a><\/strong><\/li>\t<li><a href=\"https:\/\/community.intercom.com\/groups\/welcome-party-30\">Join the Welcome Party and introduce yourself<\/a><\/li><\/ul>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/423d0325-c065-4811-a402-06d5ef67a4e6_thumb.jpg","url":"https:\/\/community.intercom.com\/product-updates\/new-to-intercom-community-start-here-3819","lastActivityAt":"2023-03-21T15:21:42+00:00","publishedAt":"2023-03-21T15:21:44+00:00","contentType":"productUpdate","replyCount":0,"views":1465,"productAreas":[],"label":""},{"id":8019,"title":"Join the Intercom Expert Program \ud83c\udfc6","content":"<p>\u00a0<\/p><p><strong>\ud83d\udca1 Exciting News!<\/strong><br \/><br \/><strong>Introducing the Expert Program in the Intercom Community!\u00a0<\/strong><br \/>\u00a0<\/p><p>We are thrilled to announce the launch of our brand new Expert Program, designed for our most passionate and knowledgeable users.<br \/><br \/>By joining, you'll have the opportunity to connect with other users, share your expertise, and\u00a0<a href=\"https:\/\/community.intercom.com\/expers-users-42\/expert-program-benefits-8013\">gain recognition and earn rewards<\/a> for your contributions. \ud83c\udf1f<br \/>\u00a0<\/p><p>Join the Expert Program Hub now and start leveraging your knowledge to make a difference!<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><ol><li>Visit the <a href=\"https:\/\/community.intercom.com\/p\/expert-program?\">Expert Program Hub<\/a> to learn more\u00a0\ud83e\udd29<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/forms.gle\/FdbpqUJxkrm7V8XE9\">Submit your application<\/a> to express your interest in joining the program \ud83d\ude80<br \/>\t\u00a0<\/li>\t<li>Join the <a href=\"https:\/\/community.intercom.com\/groups\/75?invite=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJncm91cElkIjo3NSwidXNlcklkIjowfQ.wUv9fnD_ibkKWedGhXZRya7w7iT57CAPxMax7pZ58cA\">Expert Program Welcome Party<\/a> user group to get started \ud83e\udd73<\/li><\/ol><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom 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User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/c0064a4b-2439-4004-9835-82d34158d195_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/join-the-intercom-expert-program-8019","lastActivityAt":"2024-10-29T17:28:02+00:00","publishedAt":"2024-10-29T17:28:02+00:00","contentType":"productUpdate","replyCount":0,"views":176,"productAreas":[],"label":""}],"serverSideProps":{"topics":[{"id":3819,"type":"productUpdate"},{"id":8019,"type":"productUpdate"}]},"allProductAreas":[{"id":"2","name":"Core Inbox"},{"id":"29","name":"Data"},{"id":"25","name":"Fin AI Agent"},{"id":"26","name":"Fin AI Copliot"},{"id":"22","name":"Integrations, API & Custom 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03:00) America\/Argentina\/Tucuman","offset":"-03:00","value":"America\/Argentina\/Tucuman"},{"title":"(UTC - 03:00) America\/Argentina\/Ushuaia","offset":"-03:00","value":"America\/Argentina\/Ushuaia"},{"title":"(UTC - 04:00) America\/Aruba","offset":"-04:00","value":"America\/Aruba"},{"title":"(UTC - 03:00) America\/Asuncion","offset":"-03:00","value":"America\/Asuncion"},{"title":"(UTC - 05:00) America\/Atikokan","offset":"-05:00","value":"America\/Atikokan"},{"title":"(UTC - 03:00) America\/Bahia","offset":"-03:00","value":"America\/Bahia"},{"title":"(UTC - 06:00) America\/Bahia_Banderas","offset":"-06:00","value":"America\/Bahia_Banderas"},{"title":"(UTC - 04:00) America\/Barbados","offset":"-04:00","value":"America\/Barbados"},{"title":"(UTC - 03:00) America\/Belem","offset":"-03:00","value":"America\/Belem"},{"title":"(UTC - 06:00) America\/Belize","offset":"-06:00","value":"America\/Belize"},{"title":"(UTC - 04:00) America\/Blanc-Sablon","offset":"-04:00","value":"America\/Blanc-Sablon"},{"title":"(UTC - 04:00) America\/Boa_Vista","offset":"-04:00","value":"America\/Boa_Vista"},{"title":"(UTC - 05:00) America\/Bogota","offset":"-05:00","value":"America\/Bogota"},{"title":"(UTC - 07:00) America\/Boise","offset":"-07:00","value":"America\/Boise"},{"title":"(UTC - 07:00) America\/Cambridge_Bay","offset":"-07:00","value":"America\/Cambridge_Bay"},{"title":"(UTC - 04:00) America\/Campo_Grande","offset":"-04:00","value":"America\/Campo_Grande"},{"title":"(UTC - 05:00) America\/Cancun","offset":"-05:00","value":"America\/Cancun"},{"title":"(UTC - 04:00) America\/Caracas","offset":"-04:00","value":"America\/Caracas"},{"title":"(UTC - 03:00) America\/Cayenne","offset":"-03:00","value":"America\/Cayenne"},{"title":"(UTC - 05:00) America\/Cayman","offset":"-05:00","value":"America\/Cayman"},{"title":"(UTC - 06:00) America\/Chicago","offset":"-06:00","value":"America\/Chicago"},{"title":"(UTC - 07:00) America\/Chihuahua","offset":"-07:00","value":"America\/Chihuahua"},{"title":"(UTC - 06:00) America\/Costa_Rica","offset":"-06:00","value":"America\/Costa_Rica"},{"title":"(UTC - 07:00) America\/Creston","offset":"-07:00","value":"America\/Creston"},{"title":"(UTC - 04:00) America\/Cuiaba","offset":"-04:00","value":"America\/Cuiaba"},{"title":"(UTC - 04:00) America\/Curacao","offset":"-04:00","value":"America\/Curacao"},{"title":"(UTC - 00:00) America\/Danmarkshavn","offset":"-00:00","value":"America\/Danmarkshavn"},{"title":"(UTC - 07:00) America\/Dawson","offset":"-07:00","value":"America\/Dawson"},{"title":"(UTC - 07:00) America\/Dawson_Creek","offset":"-07:00","value":"America\/Dawson_Creek"},{"title":"(UTC - 07:00) America\/Denver","offset":"-07:00","value":"America\/Denver"},{"title":"(UTC - 05:00) America\/Detroit","offset":"-05:00","value":"America\/Detroit"},{"title":"(UTC - 04:00) America\/Dominica","offset":"-04:00","value":"America\/Dominica"},{"title":"(UTC - 07:00) America\/Edmonton","offset":"-07:00","value":"America\/Edmonton"},{"title":"(UTC - 05:00) America\/Eirunepe","offset":"-05:00","value":"America\/Eirunepe"},{"title":"(UTC - 06:00) America\/El_Salvador","offset":"-06:00","value":"America\/El_Salvador"},{"title":"(UTC - 07:00) America\/Fort_Nelson","offset":"-07:00","value":"America\/Fort_Nelson"},{"title":"(UTC - 03:00) America\/Fortaleza","offset":"-03:00","value":"America\/Fortaleza"},{"title":"(UTC - 04:00) America\/Glace_Bay","offset":"-04:00","value":"America\/Glace_Bay"},{"title":"(UTC - 04:00) America\/Goose_Bay","offset":"-04:00","value":"America\/Goose_Bay"},{"title":"(UTC - 05:00) America\/Grand_Turk","offset":"-05:00","value":"America\/Grand_Turk"},{"title":"(UTC - 04:00) America\/Grenada","offset":"-04:00","value":"America\/Grenada"},{"title":"(UTC - 04:00) America\/Guadeloupe","offset":"-04:00","value":"America\/Guadeloupe"},{"title":"(UTC - 06:00) 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How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":6512,"id":8478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","title":"How are you today?","lastPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6477,"id":8391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":13428,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13428"},{"firstPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2219,"id":2374,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","title":"Can i setup more than 1 inbound e-mail address?","lastPost":{"id":13425,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"numberOfViews":733,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13425"},{"firstPost":{"id":8447,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","creationDate":"2024-11-20T20:33:12+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6502,"id":8447,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":8,"isIdeation":false,"url":"\/messenger-8","title":"Messenger","description":"Intercom's fully customizable Messenger, providing customers with in-context engagement."},"url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","title":"Messenger on mobile & page performance","lastPost":{"id":13423,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25699#post25699","creationDate":"2024-11-22T19:29:46+0000","relativeCreationDate":"22 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":8447,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","creationDate":"2024-11-20T20:33:12+0000","relativeCreationDate":"2 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13423"},{"firstPost":{"id":8452,"author":{"id":17027,"url":"\/members\/tsvetoslav-vasev-17027","name":"Tsvetoslav Vasev","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles with<br \/><code>curl -i -X GET 'https:\/\/api.intercom.io\/article\/{articleId}' \\ -H 'Authorization: Bearer &lt;secret&gt;' \\ -H 'Intercom-Version: 2.11'<\/code>.<br \/>However we can fetch all articles with <code>api.intercom.io\/articles<\/code>, so maybe something has changed.<br \/>All help would be greatly appreciated.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","creationDate":"2024-11-21T09:06:29+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6506,"id":8452,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":23,"isIdeation":false,"url":"\/api-webhooks-23","title":"API & Webhooks","description":"Get more out of Intercom using our API and webhooks"},"url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","title":"Can't retireve articles with articles API","lastPost":{"id":13416,"author":{"id":17918,"url":"\/members\/desislava-17918","name":"Desislava","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452?postid=25685#post25685","creationDate":"2024-11-22T14:25:51+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":3,"relevantPost":{"id":8452,"author":{"id":17027,"url":"\/members\/tsvetoslav-vasev-17027","name":"Tsvetoslav Vasev","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles with<br \/><code>curl -i -X GET 'https:\/\/api.intercom.io\/article\/{articleId}' \\ -H 'Authorization: Bearer &lt;secret&gt;' \\ -H 'Intercom-Version: 2.11'<\/code>.<br \/>However we can fetch all articles with <code>api.intercom.io\/articles<\/code>, so maybe something has changed.<br \/>All help would be greatly appreciated.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","creationDate":"2024-11-21T09:06:29+0000","relativeCreationDate":"2 days ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"13416"},{"firstPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6509,"id":8465,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","title":"Should I integrate my website with Intercom to better engage customers?","lastPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6508,"id":8461,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","title":"react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers.","lastPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8354,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","creationDate":"2024-11-11T14:29:05+0000","relativeCreationDate":"12 days ago"},"isTopicUnread":true,"privateId":6457,"id":8354,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","title":"Train FIN for more scenario based questions?","lastPost":{"id":13410,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667","creationDate":"2024-11-21T21:25:53+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":8354,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","creationDate":"2024-11-11T14:29:05+0000","relativeCreationDate":"12 days ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13410"},{"firstPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6507,"id":8455,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":26,"isIdeation":false,"url":"\/intercom-mobile-app-26","title":"Intercom Mobile App","description":"Reply to your customers on the go with Intercom's mobile app"},"url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","title":"cordova-plugin-intercom v14 vs iOS","lastPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"0"}],"authors":[]},"recentlyActiveTopics":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[false]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Answered","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"firstPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8109,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6340,"id":8109,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","title":"What do we do if our site is attacked by bots?","lastPost":{"id":13429,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"59 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":8109,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13429"},{"firstPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":6512,"id":8478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","title":"How are you today?","lastPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6477,"id":8391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":13428,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13428"},{"firstPost":{"id":1862,"author":{"id":3319,"url":"\/members\/diego-r-3319","name":"Diego R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi!<\/p><p>We are integrating the Intercom API in order to send email messages to our users from our App, and we&#39;re already being able to send them, being received, checking the seen status, etc..., <\/p><p>\u200b<\/p><p>We would like to use a custom template when sending our emails, but we&#39;re not able to achieve that.<\/p><p>We&#39;ve trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select <b>plain<\/b> or <b>personal<\/b>, but in both cases, the standard style is applied.<\/p><p>We&#39;re not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons.<\/p><p>\u00a0<\/p><p>Thanks a lot in advance.<\/p><p>\u00a0<\/p><p>Cheers,<\/p><p>Diego.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","creationDate":"2021-09-18T08:52:24+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":1715,"id":1862,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":23,"isIdeation":false,"url":"\/api-webhooks-23","title":"API & Webhooks","description":"Get more out of Intercom using our API and webhooks"},"url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","title":"How can we use custom templates when sending emails from intercom through the API?\n\n(Read details for more)","lastPost":{"id":13427,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862?postid=25709#post25709","creationDate":"2024-11-23T09:29:04+0000","relativeCreationDate":"9 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":1,"relevantPost":{"id":1862,"author":{"id":3319,"url":"\/members\/diego-r-3319","name":"Diego R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi!<\/p><p>We are integrating the Intercom API in order to send email messages to our users from our App, and we&#39;re already being able to send them, being received, checking the seen status, etc..., <\/p><p>\u200b<\/p><p>We would like to use a custom template when sending our emails, but we&#39;re not able to achieve that.<\/p><p>We&#39;ve trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select <b>plain<\/b> or <b>personal<\/b>, but in both cases, the standard style is applied.<\/p><p>We&#39;re not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons.<\/p><p>\u00a0<\/p><p>Thanks a lot in advance.<\/p><p>\u00a0<\/p><p>Cheers,<\/p><p>Diego.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","creationDate":"2021-09-18T08:52:24+0000","relativeCreationDate":"3 years ago"},"numberOfViews":515,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"13427"},{"firstPost":{"id":1540,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"isTopicUnread":true,"privateId":1438,"id":1540,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","title":"How can I send full HTML emails through Intercom's API?","lastPost":{"id":13426,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"9 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":1540,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"numberOfViews":1072,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13426"},{"firstPost":{"id":3790,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><b>Introducing your new Community Manager + Super Users group updates! &#129321;<\/b><\/p><p>\u00a0<\/p><p>Hey Intercom Super Users &#128075;<\/p><p>\u00a0<\/p><p>Allow me to introduce myself - I\u2019m Diana, Intercom\u2019s new Community Manager!<\/p><p>\u00a0<\/p><p>I&#39;m delighted to start my new role with Interconnected and I can\u2019t wait to work with everyone, so keep a close eye as exciting new initiatives are on the way! &#129395;<\/p><p>\u00a0<\/p><p><b>So what\u2019s next? &#129303;<\/b><\/p><p>\u00a0<\/p><p>To kick off this week, we\u2019re here to help you! What would you like to know from our product team? Ask your questions below and the top 5 with the most upvotes \u2b06\ufe0f\u00a0 will be answered by a product expert AND will get a special swag pack! &#128525;<\/p><p>\u00a0<\/p><p>Don\u2019t forget that each upvote will help you earn points &#128077; More surprises on the way to be announced next week. In the meantime, I\u2019m looking forward to seeing your questions!<\/p><p>\u00a0<\/p><p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0685c00000Dk8O7AAJ.gif\" alt=\"ezgif.com-gif-maker (1)\"><\/img><\/p>","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","creationDate":"2022-04-27T13:52:04+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":707,"id":3790,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":33,"isIdeation":false,"url":"\/groups\/customers-experts-connect-33","title":"Customers & Experts Connect","description":"<p>Use this group to network, share ideas\u00a0and talk to Intercom experts<\/p>"},"url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","title":"Introducing your new Community Manager + Super Users group updates! \ud83e\udd29","lastPost":{"id":1950,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790?postid=25707#post25707","creationDate":"2024-11-23T06:48:07+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":20,"numberOfLikes":1,"relevantPost":{"id":3790,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><b>Introducing your new Community Manager + Super Users group updates! &#129321;<\/b><\/p><p>\u00a0<\/p><p>Hey Intercom Super Users &#128075;<\/p><p>\u00a0<\/p><p>Allow me to introduce myself - I\u2019m Diana, Intercom\u2019s new Community Manager!<\/p><p>\u00a0<\/p><p>I&#39;m delighted to start my new role with Interconnected and I can\u2019t wait to work with everyone, so keep a close eye as exciting new initiatives are on the way! &#129395;<\/p><p>\u00a0<\/p><p><b>So what\u2019s next? &#129303;<\/b><\/p><p>\u00a0<\/p><p>To kick off this week, we\u2019re here to help you! What would you like to know from our product team? Ask your questions below and the top 5 with the most upvotes \u2b06\ufe0f\u00a0 will be answered by a product expert AND will get a special swag pack! &#128525;<\/p><p>\u00a0<\/p><p>Don\u2019t forget that each upvote will help you earn points &#128077; More surprises on the way to be announced next week. In the meantime, I\u2019m looking forward to seeing your questions!<\/p><p>\u00a0<\/p><p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0685c00000Dk8O7AAJ.gif\" alt=\"ezgif.com-gif-maker (1)\"><\/img><\/p>","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","creationDate":"2022-04-27T13:52:04+0000","relativeCreationDate":"2 years ago"},"numberOfViews":35,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"1950"},{"firstPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2219,"id":2374,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","title":"Can i setup more than 1 inbound e-mail address?","lastPost":{"id":13425,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"numberOfViews":733,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13425"},{"firstPost":{"id":3829,"author":{"id":1321,"url":"\/members\/des-1321","name":"Des","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png","userTitle":"Employee","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","avatarIcon":"e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","name":"Employee"},"userLevel":3,"badges":[],"isBanned":false},"content":"<p>Hello Intercom Community,<\/p><p>\u00a0<\/p><p>I\u2019m Des, co-founder of Intercom.\u00a0Welcome to our new Community platform\u00a0<\/p><p>We\u2019re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.<\/p><p>We\u2019ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":745,"id":3829,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":41,"isIdeation":false,"url":"\/new-members-41","title":"New Members","description":" "},"url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","title":"Welcome welcome everyone!","lastPost":{"id":1949,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829?postid=25705#post25705","creationDate":"2024-11-23T04:17:03+0000","relativeCreationDate":"14 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":22,"relevantPost":{"id":3829,"author":{"id":1321,"url":"\/members\/des-1321","name":"Des","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png","userTitle":"Employee","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","avatarIcon":"e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","name":"Employee"},"userLevel":3,"badges":[],"isBanned":false},"content":"<p>Hello Intercom Community,<\/p><p>\u00a0<\/p><p>I\u2019m Des, co-founder of Intercom.\u00a0Welcome to our new Community platform\u00a0<\/p><p>We\u2019re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.<\/p><p>We\u2019ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"numberOfViews":1046,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"1949"},{"firstPost":{"id":8272,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Any activity you do in the community, will help you earn points. Providing\u00a0answers marked as best by the Intercom Team\u00a0helps you earn the most points.<br \/><br \/>You earn points each time you do the following activities:<\/p><ul><li>Provide a forum answer<\/li>\t<li>Post a reply<\/li>\t<li>Receive a like or vote<\/li>\t<li>Give a like a vote<\/li>\t<li>Create a topic<\/li><\/ul><p>To start earning points check out the\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/unanswered\" rel=\"noreferrer\">latest\u00a0questions<\/a>\u00a0,\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/sincelastvisit\" rel=\"noreferrer\">active discussions since last visit<\/a>\u00a0and\u00a0\u00a0<a href=\"https:\/\/community.intercom.com\/groups\" rel=\"noreferrer\">group conversations<\/a>.<br \/><br \/>You can also use one of the following options:<\/p><p><br \/><span style=\"background-color:#bdc3c7;\">Use the<\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\"> top menu<\/span><\/a><span style=\"background-color:#bdc3c7;\"> options.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/782e7c6c-0c0e-40ab-9c59-26d9d117ca07.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"background-color:#bdc3c7;\">Select \u201cHelp Others\u201d directly in the <\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">forum overview<\/span><\/a><span style=\"background-color:#bdc3c7;\">.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/167d2855-b7e4-453b-9089-5ec918a77781.png\" \/><\/figure><hr \/><p><br \/><br \/>\u00a0<span style=\"background-color:#bdc3c7;\">\u00a0<\/span><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">Follow the topics <\/span><\/a><span style=\"background-color:#bdc3c7;\">you\u00a0know best. <\/span>Just click on any product category you're knowledgeable about and hit the \u201cFollow\u201d button to get notified whenever someone posts a question in that area:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13c112b3-9c86-47a1-a608-c37008552d9b.png\" \/><\/figure><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>As an active user, you\u2019ll be tagged in various conversations by the Intercom team, particularly when you reach the Top Expert level. This includes discussions where customers are looking to hire an Expert User or Intercom Specialist. You\u2019ll receive email notifications for these tags.<\/p><p>For forum conversations you\u2019re involved in, you\u2019ll get both email notifications and alerts through the notification bell in the community.<\/p><p>Note: The notification bell is currently in beta and will be available to all users soon.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/44c20412-d83f-4a08-93fc-b07525a98720.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","creationDate":"2024-10-30T18:31:18+0000","relativeCreationDate":"23 days ago"},"isTopicUnread":true,"privateId":1075,"id":8272,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":42,"isIdeation":false,"url":"\/expert-users-42","title":"Expert Users","description":"All Expert Program resources and articles - in one place."},"url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","title":"How to earn points and climb up the ranks \ud83d\udca1","lastPost":{"id":1948,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272?postid=25704#post25704","creationDate":"2024-11-23T04:05:34+0000","relativeCreationDate":"14 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8272,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Any activity you do in the community, will help you earn points. Providing\u00a0answers marked as best by the Intercom Team\u00a0helps you earn the most points.<br \/><br \/>You earn points each time you do the following activities:<\/p><ul><li>Provide a forum answer<\/li>\t<li>Post a reply<\/li>\t<li>Receive a like or vote<\/li>\t<li>Give a like a vote<\/li>\t<li>Create a topic<\/li><\/ul><p>To start earning points check out the\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/unanswered\" rel=\"noreferrer\">latest\u00a0questions<\/a>\u00a0,\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/sincelastvisit\" rel=\"noreferrer\">active discussions since last visit<\/a>\u00a0and\u00a0\u00a0<a href=\"https:\/\/community.intercom.com\/groups\" rel=\"noreferrer\">group conversations<\/a>.<br \/><br \/>You can also use one of the following options:<\/p><p><br \/><span style=\"background-color:#bdc3c7;\">Use the<\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\"> top menu<\/span><\/a><span style=\"background-color:#bdc3c7;\"> options.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/782e7c6c-0c0e-40ab-9c59-26d9d117ca07.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"background-color:#bdc3c7;\">Select \u201cHelp Others\u201d directly in the <\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">forum overview<\/span><\/a><span style=\"background-color:#bdc3c7;\">.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/167d2855-b7e4-453b-9089-5ec918a77781.png\" \/><\/figure><hr \/><p><br \/><br \/>\u00a0<span style=\"background-color:#bdc3c7;\">\u00a0<\/span><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">Follow the topics <\/span><\/a><span style=\"background-color:#bdc3c7;\">you\u00a0know best. <\/span>Just click on any product category you're knowledgeable about and hit the \u201cFollow\u201d button to get notified whenever someone posts a question in that area:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13c112b3-9c86-47a1-a608-c37008552d9b.png\" \/><\/figure><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>As an active user, you\u2019ll be tagged in various conversations by the Intercom team, particularly when you reach the Top Expert level. This includes discussions where customers are looking to hire an Expert User or Intercom Specialist. You\u2019ll receive email notifications for these tags.<\/p><p>For forum conversations you\u2019re involved in, you\u2019ll get both email notifications and alerts through the notification bell in the community.<\/p><p>Note: The notification bell is currently in beta and will be available to all users soon.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/44c20412-d83f-4a08-93fc-b07525a98720.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","creationDate":"2024-10-30T18:31:18+0000","relativeCreationDate":"23 days ago"},"numberOfViews":26,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"1948"}],"authors":[]},"unAnsweredTopicsList":{"isGuest":true,"tab":"Help Others","requestUrl":"\/widget\/topics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"contentType":"question","hasBestAnswer":false,"prefixIds":["vraag"],"notForumIds":[false]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"firstPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":6512,"id":8478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","title":"How are you today?","lastPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6477,"id":8391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":13428,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13428"},{"firstPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2219,"id":2374,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","title":"Can i setup more than 1 inbound e-mail address?","lastPost":{"id":13425,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"numberOfViews":733,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13425"},{"firstPost":{"id":8447,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","creationDate":"2024-11-20T20:33:12+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6502,"id":8447,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":8,"isIdeation":false,"url":"\/messenger-8","title":"Messenger","description":"Intercom's fully customizable Messenger, providing customers with in-context engagement."},"url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","title":"Messenger on mobile & page performance","lastPost":{"id":13423,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25699#post25699","creationDate":"2024-11-22T19:29:46+0000","relativeCreationDate":"22 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":8447,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"https:\/\/community.intercom.com\/messenger-8\/messenger-on-mobile-page-performance-8447","creationDate":"2024-11-20T20:33:12+0000","relativeCreationDate":"2 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13423"},{"firstPost":{"id":8452,"author":{"id":17027,"url":"\/members\/tsvetoslav-vasev-17027","name":"Tsvetoslav Vasev","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles with<br \/><code>curl -i -X GET 'https:\/\/api.intercom.io\/article\/{articleId}' \\ -H 'Authorization: Bearer &lt;secret&gt;' \\ -H 'Intercom-Version: 2.11'<\/code>.<br \/>However we can fetch all articles with <code>api.intercom.io\/articles<\/code>, so maybe something has changed.<br \/>All help would be greatly appreciated.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","creationDate":"2024-11-21T09:06:29+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6506,"id":8452,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":23,"isIdeation":false,"url":"\/api-webhooks-23","title":"API & Webhooks","description":"Get more out of Intercom using our API and webhooks"},"url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","title":"Can't retireve articles with articles API","lastPost":{"id":13416,"author":{"id":17918,"url":"\/members\/desislava-17918","name":"Desislava","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452?postid=25685#post25685","creationDate":"2024-11-22T14:25:51+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":3,"relevantPost":{"id":8452,"author":{"id":17027,"url":"\/members\/tsvetoslav-vasev-17027","name":"Tsvetoslav Vasev","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles with<br \/><code>curl -i -X GET 'https:\/\/api.intercom.io\/article\/{articleId}' \\ -H 'Authorization: Bearer &lt;secret&gt;' \\ -H 'Intercom-Version: 2.11'<\/code>.<br \/>However we can fetch all articles with <code>api.intercom.io\/articles<\/code>, so maybe something has changed.<br \/>All help would be greatly appreciated.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/can-t-retireve-articles-with-articles-api-8452","creationDate":"2024-11-21T09:06:29+0000","relativeCreationDate":"2 days ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"13416"},{"firstPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6509,"id":8465,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","title":"Should I integrate my website with Intercom to better engage customers?","lastPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":8465,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","creationDate":"2024-11-22T12:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6508,"id":8461,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","title":"react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers.","lastPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8461,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","creationDate":"2024-11-22T04:31:11+0000","relativeCreationDate":"1 day ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8354,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","creationDate":"2024-11-11T14:29:05+0000","relativeCreationDate":"12 days ago"},"isTopicUnread":true,"privateId":6457,"id":8354,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","title":"Train FIN for more scenario based questions?","lastPost":{"id":13410,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667","creationDate":"2024-11-21T21:25:53+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":8354,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"https:\/\/community.intercom.com\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","creationDate":"2024-11-11T14:29:05+0000","relativeCreationDate":"12 days ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13410"},{"firstPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6507,"id":8455,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":26,"isIdeation":false,"url":"\/intercom-mobile-app-26","title":"Intercom Mobile App","description":"Reply to your customers on the go with Intercom's mobile app"},"url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","title":"cordova-plugin-intercom v14 vs iOS","lastPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":8455,"author":{"id":18416,"url":"\/members\/josef-kral-18416","name":"Josef Kral","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><br \/>When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects.<\/p>","url":"https:\/\/community.intercom.com\/intercom-mobile-app-26\/cordova-plugin-intercom-v14-vs-ios-8455","creationDate":"2024-11-21T10:24:02+0000","relativeCreationDate":"2 days ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"0"}],"authors":[]},"recentlyActiveTopicsList":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[false]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Answered","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"firstPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8480,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/workflows-7\/how-to-block-bots-in-cloudfire-8480","creationDate":"2024-11-23T17:35:34+0000","relativeCreationDate":"54 minutes ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8109,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6340,"id":8109,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","title":"What do we do if our site is attacked by bots?","lastPost":{"id":13429,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"59 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":8109,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13429"},{"firstPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":6512,"id":8478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","title":"How are you today?","lastPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":8478,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/how-are-you-today-8478","creationDate":"2024-11-23T14:57:34+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6477,"id":8391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":13428,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8391,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/question-regarding-2-way-text-sms-8391","creationDate":"2024-11-15T07:12:43+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13428"},{"firstPost":{"id":1862,"author":{"id":3319,"url":"\/members\/diego-r-3319","name":"Diego R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi!<\/p><p>We are integrating the Intercom API in order to send email messages to our users from our App, and we&#39;re already being able to send them, being received, checking the seen status, etc..., <\/p><p>\u200b<\/p><p>We would like to use a custom template when sending our emails, but we&#39;re not able to achieve that.<\/p><p>We&#39;ve trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select <b>plain<\/b> or <b>personal<\/b>, but in both cases, the standard style is applied.<\/p><p>We&#39;re not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons.<\/p><p>\u00a0<\/p><p>Thanks a lot in advance.<\/p><p>\u00a0<\/p><p>Cheers,<\/p><p>Diego.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","creationDate":"2021-09-18T08:52:24+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":1715,"id":1862,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":23,"isIdeation":false,"url":"\/api-webhooks-23","title":"API & Webhooks","description":"Get more out of Intercom using our API and webhooks"},"url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","title":"How can we use custom templates when sending emails from intercom through the API?\n\n(Read details for more)","lastPost":{"id":13427,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862?postid=25709#post25709","creationDate":"2024-11-23T09:29:04+0000","relativeCreationDate":"9 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":1,"relevantPost":{"id":1862,"author":{"id":3319,"url":"\/members\/diego-r-3319","name":"Diego R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi!<\/p><p>We are integrating the Intercom API in order to send email messages to our users from our App, and we&#39;re already being able to send them, being received, checking the seen status, etc..., <\/p><p>\u200b<\/p><p>We would like to use a custom template when sending our emails, but we&#39;re not able to achieve that.<\/p><p>We&#39;ve trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select <b>plain<\/b> or <b>personal<\/b>, but in both cases, the standard style is applied.<\/p><p>We&#39;re not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons.<\/p><p>\u00a0<\/p><p>Thanks a lot in advance.<\/p><p>\u00a0<\/p><p>Cheers,<\/p><p>Diego.<\/p>","url":"https:\/\/community.intercom.com\/api-webhooks-23\/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862","creationDate":"2021-09-18T08:52:24+0000","relativeCreationDate":"3 years ago"},"numberOfViews":515,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/popular-topics-20","categoryId":20,"title":"Popular Topics","metaRobots":"index, follow","type":0},"lastPostId":"13427"},{"firstPost":{"id":1540,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"isTopicUnread":true,"privateId":1438,"id":1540,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","title":"How can I send full HTML emails through Intercom's API?","lastPost":{"id":13426,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"9 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":1540,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"https:\/\/community.intercom.com\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"numberOfViews":1072,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13426"},{"firstPost":{"id":3790,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><b>Introducing your new Community Manager + Super Users group updates! &#129321;<\/b><\/p><p>\u00a0<\/p><p>Hey Intercom Super Users &#128075;<\/p><p>\u00a0<\/p><p>Allow me to introduce myself - I\u2019m Diana, Intercom\u2019s new Community Manager!<\/p><p>\u00a0<\/p><p>I&#39;m delighted to start my new role with Interconnected and I can\u2019t wait to work with everyone, so keep a close eye as exciting new initiatives are on the way! &#129395;<\/p><p>\u00a0<\/p><p><b>So what\u2019s next? &#129303;<\/b><\/p><p>\u00a0<\/p><p>To kick off this week, we\u2019re here to help you! What would you like to know from our product team? Ask your questions below and the top 5 with the most upvotes \u2b06\ufe0f\u00a0 will be answered by a product expert AND will get a special swag pack! &#128525;<\/p><p>\u00a0<\/p><p>Don\u2019t forget that each upvote will help you earn points &#128077; More surprises on the way to be announced next week. In the meantime, I\u2019m looking forward to seeing your questions!<\/p><p>\u00a0<\/p><p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0685c00000Dk8O7AAJ.gif\" alt=\"ezgif.com-gif-maker (1)\"><\/img><\/p>","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","creationDate":"2022-04-27T13:52:04+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":707,"id":3790,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":33,"isIdeation":false,"url":"\/groups\/customers-experts-connect-33","title":"Customers & Experts Connect","description":"<p>Use this group to network, share ideas\u00a0and talk to Intercom experts<\/p>"},"url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","title":"Introducing your new Community Manager + Super Users group updates! \ud83e\udd29","lastPost":{"id":1950,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790?postid=25707#post25707","creationDate":"2024-11-23T06:48:07+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":20,"numberOfLikes":1,"relevantPost":{"id":3790,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><b>Introducing your new Community Manager + Super Users group updates! &#129321;<\/b><\/p><p>\u00a0<\/p><p>Hey Intercom Super Users &#128075;<\/p><p>\u00a0<\/p><p>Allow me to introduce myself - I\u2019m Diana, Intercom\u2019s new Community Manager!<\/p><p>\u00a0<\/p><p>I&#39;m delighted to start my new role with Interconnected and I can\u2019t wait to work with everyone, so keep a close eye as exciting new initiatives are on the way! &#129395;<\/p><p>\u00a0<\/p><p><b>So what\u2019s next? &#129303;<\/b><\/p><p>\u00a0<\/p><p>To kick off this week, we\u2019re here to help you! What would you like to know from our product team? Ask your questions below and the top 5 with the most upvotes \u2b06\ufe0f\u00a0 will be answered by a product expert AND will get a special swag pack! &#128525;<\/p><p>\u00a0<\/p><p>Don\u2019t forget that each upvote will help you earn points &#128077; More surprises on the way to be announced next week. In the meantime, I\u2019m looking forward to seeing your questions!<\/p><p>\u00a0<\/p><p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0685c00000Dk8O7AAJ.gif\" alt=\"ezgif.com-gif-maker (1)\"><\/img><\/p>","url":"https:\/\/community.intercom.com\/customers-experts-connect-33\/introducing-your-new-community-manager-super-users-group-updates-3790","creationDate":"2022-04-27T13:52:04+0000","relativeCreationDate":"2 years ago"},"numberOfViews":35,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"1950"},{"firstPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2219,"id":2374,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","title":"Can i setup more than 1 inbound e-mail address?","lastPost":{"id":13425,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":2374,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"https:\/\/community.intercom.com\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"numberOfViews":733,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"13425"},{"firstPost":{"id":3829,"author":{"id":1321,"url":"\/members\/des-1321","name":"Des","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png","userTitle":"Employee","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","avatarIcon":"e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","name":"Employee"},"userLevel":3,"badges":[],"isBanned":false},"content":"<p>Hello Intercom Community,<\/p><p>\u00a0<\/p><p>I\u2019m Des, co-founder of Intercom.\u00a0Welcome to our new Community platform\u00a0<\/p><p>We\u2019re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.<\/p><p>We\u2019ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":745,"id":3829,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":41,"isIdeation":false,"url":"\/new-members-41","title":"New Members","description":" "},"url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","title":"Welcome welcome everyone!","lastPost":{"id":1949,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829?postid=25705#post25705","creationDate":"2024-11-23T04:17:03+0000","relativeCreationDate":"14 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":22,"relevantPost":{"id":3829,"author":{"id":1321,"url":"\/members\/des-1321","name":"Des","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png","userTitle":"Employee","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","avatarIcon":"e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","name":"Employee"},"userLevel":3,"badges":[],"isBanned":false},"content":"<p>Hello Intercom Community,<\/p><p>\u00a0<\/p><p>I\u2019m Des, co-founder of Intercom.\u00a0Welcome to our new Community platform\u00a0<\/p><p>We\u2019re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.<\/p><p>We\u2019ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"numberOfViews":1046,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"1949"},{"firstPost":{"id":8272,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Any activity you do in the community, will help you earn points. Providing\u00a0answers marked as best by the Intercom Team\u00a0helps you earn the most points.<br \/><br \/>You earn points each time you do the following activities:<\/p><ul><li>Provide a forum answer<\/li>\t<li>Post a reply<\/li>\t<li>Receive a like or vote<\/li>\t<li>Give a like a vote<\/li>\t<li>Create a topic<\/li><\/ul><p>To start earning points check out the\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/unanswered\" rel=\"noreferrer\">latest\u00a0questions<\/a>\u00a0,\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/sincelastvisit\" rel=\"noreferrer\">active discussions since last visit<\/a>\u00a0and\u00a0\u00a0<a href=\"https:\/\/community.intercom.com\/groups\" rel=\"noreferrer\">group conversations<\/a>.<br \/><br \/>You can also use one of the following options:<\/p><p><br \/><span style=\"background-color:#bdc3c7;\">Use the<\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\"> top menu<\/span><\/a><span style=\"background-color:#bdc3c7;\"> options.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/782e7c6c-0c0e-40ab-9c59-26d9d117ca07.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"background-color:#bdc3c7;\">Select \u201cHelp Others\u201d directly in the <\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">forum overview<\/span><\/a><span style=\"background-color:#bdc3c7;\">.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/167d2855-b7e4-453b-9089-5ec918a77781.png\" \/><\/figure><hr \/><p><br \/><br \/>\u00a0<span style=\"background-color:#bdc3c7;\">\u00a0<\/span><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">Follow the topics <\/span><\/a><span style=\"background-color:#bdc3c7;\">you\u00a0know best. <\/span>Just click on any product category you're knowledgeable about and hit the \u201cFollow\u201d button to get notified whenever someone posts a question in that area:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13c112b3-9c86-47a1-a608-c37008552d9b.png\" \/><\/figure><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>As an active user, you\u2019ll be tagged in various conversations by the Intercom team, particularly when you reach the Top Expert level. This includes discussions where customers are looking to hire an Expert User or Intercom Specialist. You\u2019ll receive email notifications for these tags.<\/p><p>For forum conversations you\u2019re involved in, you\u2019ll get both email notifications and alerts through the notification bell in the community.<\/p><p>Note: The notification bell is currently in beta and will be available to all users soon.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/44c20412-d83f-4a08-93fc-b07525a98720.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","creationDate":"2024-10-30T18:31:18+0000","relativeCreationDate":"23 days ago"},"isTopicUnread":true,"privateId":1075,"id":8272,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":42,"isIdeation":false,"url":"\/expert-users-42","title":"Expert Users","description":"All Expert Program resources and articles - in one place."},"url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","title":"How to earn points and climb up the ranks \ud83d\udca1","lastPost":{"id":1948,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272?postid=25704#post25704","creationDate":"2024-11-23T04:05:34+0000","relativeCreationDate":"14 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":8272,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Any activity you do in the community, will help you earn points. Providing\u00a0answers marked as best by the Intercom Team\u00a0helps you earn the most points.<br \/><br \/>You earn points each time you do the following activities:<\/p><ul><li>Provide a forum answer<\/li>\t<li>Post a reply<\/li>\t<li>Receive a like or vote<\/li>\t<li>Give a like a vote<\/li>\t<li>Create a topic<\/li><\/ul><p>To start earning points check out the\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/unanswered\" rel=\"noreferrer\">latest\u00a0questions<\/a>\u00a0,\u00a0<a href=\"https:\/\/community.intercom.com\/search\/activity\/sincelastvisit\" rel=\"noreferrer\">active discussions since last visit<\/a>\u00a0and\u00a0\u00a0<a href=\"https:\/\/community.intercom.com\/groups\" rel=\"noreferrer\">group conversations<\/a>.<br \/><br \/>You can also use one of the following options:<\/p><p><br \/><span style=\"background-color:#bdc3c7;\">Use the<\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\"> top menu<\/span><\/a><span style=\"background-color:#bdc3c7;\"> options.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/782e7c6c-0c0e-40ab-9c59-26d9d117ca07.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"background-color:#bdc3c7;\">Select \u201cHelp Others\u201d directly in the <\/span><a href=\"https:\/\/community.intercom.com\/\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">forum overview<\/span><\/a><span style=\"background-color:#bdc3c7;\">.<\/span><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/167d2855-b7e4-453b-9089-5ec918a77781.png\" \/><\/figure><hr \/><p><br \/><br \/>\u00a0<span style=\"background-color:#bdc3c7;\">\u00a0<\/span><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer\"><span style=\"background-color:#bdc3c7;\">Follow the topics <\/span><\/a><span style=\"background-color:#bdc3c7;\">you\u00a0know best. <\/span>Just click on any product category you're knowledgeable about and hit the \u201cFollow\u201d button to get notified whenever someone posts a question in that area:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13c112b3-9c86-47a1-a608-c37008552d9b.png\" \/><\/figure><p>\u00a0<\/p><hr \/><p>\u00a0<\/p><p>As an active user, you\u2019ll be tagged in various conversations by the Intercom team, particularly when you reach the Top Expert level. This includes discussions where customers are looking to hire an Expert User or Intercom Specialist. You\u2019ll receive email notifications for these tags.<\/p><p>For forum conversations you\u2019re involved in, you\u2019ll get both email notifications and alerts through the notification bell in the community.<\/p><p>Note: The notification bell is currently in beta and will be available to all users soon.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/44c20412-d83f-4a08-93fc-b07525a98720.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.intercom.com\/expert-users-42\/how-to-earn-points-and-climb-up-the-ranks-8272","creationDate":"2024-10-30T18:31:18+0000","relativeCreationDate":"23 days ago"},"numberOfViews":26,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"1948"}],"authors":[]}}"><section class="category-and-topic-stream qa-category-and-topic-stream-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><div class="box pagebox box--unbox"><div class="box__content"><div class="module widget--tabs tabs qa-widget-tabs"><nav class="sections__nav sections__nav--accordion-S"><div class="tabs--nav__container"><div class="tabs--nav"><ul class="tabs--navigation qa-tabs-menu"><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/recent" class="qa-link-tab js-tab branded/_index-recent-topics is-active">Recent activity</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/unanswered" class="qa-link-tab js-tab branded/_index-unanswered-topics">Help others</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="#" class="qa-link-tab js-tab _index-forums">Categories</a></li></ul></div></div><div class="tabs--navigation"><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-1"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-8480 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to block bots in Cloudfire?" aria-labelledby="8480-0" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8480-0" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to block bots in Cloudfire?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480">HiI notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?I use disavow on google. What else can I do?https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="thread-meta-item__text">54 minutes ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8109 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to What do we do if our site is attacked by bots?" aria-labelledby="8109-1" href="https://community.intercom.com/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8109-1" href="https://community.intercom.com/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">What do we do if our site is attacked by bots?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109">Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?our domain: https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kandd098-18458">kandd098</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8478-2" href="https://community.intercom.com/conversations-9/how-are-you-today-8478" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How are you today?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i 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class="qa-topic-block topic-view js-thread js-thread-id-8391 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Question Regarding 2-Way Text & SMS" aria-labelledby="8391-3" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/manuel-18307" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/manuel-18307">Manuel</a></span><span class="user-title text--meta">New Participant</span></div><a 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href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391">Hi there, We’re currently using another provider, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sarawut-nakkoed-11357" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" style="width: 100%;" title alt="Sarawut Nakkoed" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="thread-meta-item__text">7 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-1862 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How can we use custom templates when sending emails from intercom through the API? (Read details for more)" aria-labelledby="1862-4" href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diego-r-3319" rel="noreferrer"><div class="default-avatar avatar-variant-9">D</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/diego-r-3319">Diego R</a></span><span class="user-title text--meta">New Participant</span></div><a href="/api-webhooks-23" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">API & Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="1862-4" href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How can we use custom templates when sending emails from intercom through the API? (Read details for more)</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862">Hi!We are integrating the Intercom API in order to send email messages to our users from our App, and we&#39;re already being able to send them, being received, checking the seen status, etc..., We would like to use a custom template when sending our emails, but we&#39;re not able to achieve that.We&#39;ve trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select plain or personal, but in both cases, the standard style is applied.We&#39;re not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons. Thanks a lot in advance. Cheers,Diego.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">515</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862?postid=25709#post25709"><span class="topic__reply-count"><svg width="14" height="14" 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href="https://community.intercom.com/api-webhooks-23/how-can-we-use-custom-templates-when-sending-emails-from-intercom-through-the-api-read-details-for-more-1862?postid=25709#post25709"><span class="thread-meta-item__text">9 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-1540 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How can I send full HTML emails through Intercom's API?" aria-labelledby="1540-5" href="https://community.intercom.com/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/inter-c12-2810" rel="noreferrer"><div class="default-avatar avatar-variant-0">I</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/inter-c12-2810">Inter C12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="1540-5" href="https://community.intercom.com/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How can I send full HTML emails through Intercom's API?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540">Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1072</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS 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href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/diana-tripac-9713">Diana Tripac</a></span><span class="user-title text--meta">Intercom Team</span></div><a href="/groups/customers-experts-connect-33" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customers & Experts Connect</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="3790-6" href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Introducing your new Community Manager + Super Users group updates! 🤩</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790">Introducing your new Community Manager + Super Users group updates! &#129321; Hey Intercom Super Users &#128075; Allow me to introduce myself - I’m Diana, Intercom’s new Community Manager! I&#39;m delighted to start my new role with Interconnected and I can’t wait to work with everyone, so keep a close eye as exciting new initiatives are on the way! &#129395; So what’s next? &#129303; To kick off this week, we’re here to help you! What would you like to know from our product team? Ask your questions below and the top 5 with the most upvotes ⬆️ will be answered by a product expert AND will get a special swag pack! &#128525; Don’t forget that each upvote will help you earn points &#128077; More surprises on the way to be announced next week. In the meantime, I’m looking forward to seeing your questions! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">35</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790?postid=25707#post25707"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nur-nahid-17732" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" style="width: 100%;" title alt="Nur Nahid" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png" alt="Innovator ✨" title="Innovator ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/customers-experts-connect-33/introducing-your-new-community-manager-super-users-group-updates-3790?postid=25707#post25707"><span class="thread-meta-item__text">11 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-2374 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can i setup more than 1 inbound e-mail address?" aria-labelledby="2374-7" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/michael-h17-6950" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/michael-h17-6950">Michael H17</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="2374-7" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can i setup more than 1 inbound e-mail address?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374">we would like to forward all incoming e-mails sent to our support team to intercom. this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem. BUT: we do have 2 teams in our support:one team for all clients in france (french speaking only) 1 team in germany (german speaking only) we are using 2 e-mail addresses for our clients:france-support@company.comgermany-support@company.com if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox. BUT: we are usinig 2 inboxes in intercom:GERMAN support teamFRENCH support team can i create 2 default inbox addresses, so that this would be possible: client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercomclient in Germany sends an e-mail to germany-support@company.com --&gt; will sta</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">733</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anthony-gallardo-15652" rel="noreferrer"><div class="default-avatar 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class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/des-1321" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png" style="width: 100%;" title alt="Des" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png" alt="Employee" title="Employee" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/des-1321">Des</a></span><span class="user-title text--meta">Employee</span></div><a href="/new-members-41" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">New Members</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="3829-8" href="https://community.intercom.com/new-members-41/welcome-welcome-everyone-3829" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Welcome welcome everyone!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/new-members-41/welcome-welcome-everyone-3829">Hello Intercom Community, I’m Des, co-founder of Intercom. Welcome to our new Community platform We’re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.We’ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the Q&amp;A forum and feel free to get involved to whatever degree you’re excited to here.We look forward to seeing this space grow and flourish. Watch out for updates on how we’ll reward you for your contributions to making this Community useful for everyone!Sincerely, Des </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">22</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/new-members-41/welcome-welcome-everyone-3829"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1046</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/new-members-41/welcome-welcome-everyone-3829?postid=25705#post25705"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/erin-17704" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" style="width: 100%;" title alt="Erin" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/new-members-41/welcome-welcome-everyone-3829?postid=25705#post25705"><span class="thread-meta-item__text">14 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8272 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to earn points and climb up the ranks 💡" aria-labelledby="8272-9" href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/diana-tripac-9713">Diana Tripac</a></span><span class="user-title text--meta">Intercom Team</span></div><a href="/expert-users-42" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Expert Users</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8272-9" href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to earn points and climb up the ranks 💡</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272">Any activity you do in the community, will help you earn points. Providing answers marked as best by the Intercom Team helps you earn the most points.You earn points each time you do the following activities:Provide a forum answer Post a reply Receive a like or vote Give a like a vote Create a topicTo start earning points check out the latest questions , active discussions since last visit and group conversations.You can also use one of the following options:Use the top menu options. Select “Help Others” directly in the forum overview. Follow the topics you know best. Just click on any product category you're knowledgeable about and hit the “Follow” button to get notified whenever someone posts a question in that area: As an active user, you’ll be tagged in various conversations by the Intercom team, particularly when you reach the Top Expert level. This includes discussions where customers are looking to hire an Expert User or Intercom Specialist. You’ll receive email notifi</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">26</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272?postid=25704#post25704"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/erin-17704" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" style="width: 100%;" title alt="Erin" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/expert-users-42/how-to-earn-points-and-climb-up-the-ranks-8272?postid=25704#post25704"><span class="thread-meta-item__text">14 hours ago</span></a></span></div></div></div></div><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-2 is-hidden--loose"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-8480 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to block bots in Cloudfire?" aria-labelledby="8480-0" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8480-0" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to block bots in Cloudfire?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480">HiI notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?I use disavow on google. What else can I do?https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="thread-meta-item__text">54 minutes ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8478 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How are you today?" aria-labelledby="8478-1" href="https://community.intercom.com/conversations-9/how-are-you-today-8478"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kandd098-18458" rel="noreferrer"><div class="default-avatar avatar-variant-8">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kandd098-18458">kandd098</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8478-1" href="https://community.intercom.com/conversations-9/how-are-you-today-8478" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How are you today?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/conversations-9/how-are-you-today-8478">It’s ok.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/how-are-you-today-8478"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/conversations-9/how-are-you-today-8478"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kandd098-18458" rel="noreferrer"><div class="default-avatar avatar-variant-8">K</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/conversations-9/how-are-you-today-8478"><span class="thread-meta-item__text">3 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8391 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Question Regarding 2-Way Text & SMS" aria-labelledby="8391-2" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/manuel-18307" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/manuel-18307">Manuel</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8391-2" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Question Regarding 2-Way Text & SMS</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391">Hi there, We’re currently using another provider, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sarawut-nakkoed-11357" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" style="width: 100%;" title alt="Sarawut Nakkoed" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="thread-meta-item__text">7 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-2374 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can i setup more than 1 inbound e-mail address?" aria-labelledby="2374-3" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/michael-h17-6950" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/michael-h17-6950">Michael H17</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="2374-3" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can i setup more than 1 inbound e-mail address?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374">we would like to forward all incoming e-mails sent to our support team to intercom. this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem. BUT: we do have 2 teams in our support:one team for all clients in france (french speaking only) 1 team in germany (german speaking only) we are using 2 e-mail addresses for our clients:france-support@company.comgermany-support@company.com if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox. BUT: we are usinig 2 inboxes in intercom:GERMAN support teamFRENCH support team can i create 2 default inbox addresses, so that this would be possible: client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercomclient in Germany sends an e-mail to germany-support@company.com --&gt; will sta</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">733</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anthony-gallardo-15652" rel="noreferrer"><div class="default-avatar avatar-variant-2">A</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706"><span class="thread-meta-item__text">12 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8447 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Messenger on mobile & page performance" aria-labelledby="8447-4" href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/youri-moskovic-18406" rel="noreferrer"><div class="default-avatar avatar-variant-6">Y</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/youri-moskovic-18406">Youri Moskovic</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messenger-8" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Messenger</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8447-4" href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Messenger on mobile & page performance</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447">Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447?postid=25699#post25699"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/youri-moskovic-18406" rel="noreferrer"><div class="default-avatar avatar-variant-6">Y</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/messenger-8/messenger-on-mobile-page-performance-8447?postid=25699#post25699"><span class="thread-meta-item__text">22 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8452 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can't retireve articles with articles API" aria-labelledby="8452-5" href="https://community.intercom.com/api-webhooks-23/can-t-retireve-articles-with-articles-api-8452"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tsvetoslav-vasev-17027" rel="noreferrer"><div class="default-avatar avatar-variant-7">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tsvetoslav-vasev-17027">Tsvetoslav Vasev</a></span><span class="user-title text--meta">New Participant</span></div><a href="/api-webhooks-23" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">API & Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8452-5" href="https://community.intercom.com/api-webhooks-23/can-t-retireve-articles-with-articles-api-8452" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can't retireve articles with articles API</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/api-webhooks-23/can-t-retireve-articles-with-articles-api-8452">Hi, We have some set of tool which fetch an article by id. Recently it worked, however after the move of articles to knowledge hub i cant retire a single articles withcurl -i -X GET 'https://api.intercom.io/article/{articleId}' \ -H 'Authorization: Bearer &lt;secret&gt;' \ -H 'Intercom-Version: 2.11'.However we can fetch all articles with api.intercom.io/articles, so maybe something has changed.All help would be greatly appreciated.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/api-webhooks-23/can-t-retireve-articles-with-articles-api-8452"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">34</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a 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class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8465-6" href="https://community.intercom.com/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Should I integrate my website with Intercom to better engage customers?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465">I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about medical consultations, So I am looking for a platform where I can engage my client’s customers according to their location and plan their consultations according to customers’ location.Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 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href="https://community.intercom.com/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers.</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461">Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 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href="https://community.intercom.com/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8354 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Train FIN for more scenario based questions?" aria-labelledby="8354-8" href="https://community.intercom.com/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jihan-javier-18236" rel="noreferrer"><div class="default-avatar avatar-variant-6">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jihan-javier-18236">Jihan Javier</a></span><span class="user-title text--meta">New Participant</span></div><a href="/fin-ai-agent-59" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Fin AI Agent</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8354-8" href="https://community.intercom.com/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Train FIN for more scenario based questions?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.intercom.com/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354">Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.intercom.com/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 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topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.intercom.com/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-8455 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to cordova-plugin-intercom v14 vs iOS" aria-labelledby="8455-9" href="https://community.intercom.com/intercom-mobile-app-26/cordova-plugin-intercom-v14-vs-ios-8455"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/josef-kral-18416" rel="noreferrer"><div class="default-avatar avatar-variant-6">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/josef-kral-18416">Josef Kral</a></span><span class="user-title text--meta">New Participant</span></div><a href="/intercom-mobile-app-26" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Intercom Mobile App</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="8455-9" href="https://community.intercom.com/intercom-mobile-app-26/cordova-plugin-intercom-v14-vs-ios-8455" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">cordova-plugin-intercom v14 vs iOS</a><div class="tooltip 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24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"></div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="43"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/getting-started-with-intercom-43" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting started with Intercom</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">12 topics</li><li class="qa-forum-overview-post-counter">3 Replies</li></ul></div></div></div></div><div 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href="https://community.intercom.com/intercom-for-human-support-45" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Intercom for Human Support</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">8 topics</li><li class="qa-forum-overview-post-counter">1 Reply</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="46"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/intercom-for-automated-support-46" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Intercom for Automated Support</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">8 topics</li><li class="qa-forum-overview-post-counter">13 Replies</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-29"><div class="category-title"><h2><a href="https://community.intercom.com/tips-from-expert-users-29" class="link--subforum qa-category-link" track="[object Object]">Tips from Expert Users</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"></div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="34"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/getting-started-with-intercom-34" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting started with Intercom</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">1 topic</li><li class="qa-forum-overview-post-counter">0 Replies</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="35"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/use-intercom-like-a-pro-35" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Use Intercom like a PRO</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">2 topics</li><li class="qa-forum-overview-post-counter">2 Replies</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="36"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/apps-integrations-36" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Apps & Integrations</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">1 topic</li><li class="qa-forum-overview-post-counter">1 Reply</li></ul></div></div></div></div></div></div></div><div class="box"><div 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href="https://community.intercom.com/new-members-41" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">New Members</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">3 topics</li><li class="qa-forum-overview-post-counter">7 Replies</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="42"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-users-42" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Users</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">5 topics</li><li class="qa-forum-overview-post-counter">1 Reply</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="76"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-program-q-a-76" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Program Q&A</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li><li class="qa-forum-overview-post-counter">0 Replies</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="77"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-profiles-77" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Profiles</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li><li class="qa-forum-overview-post-counter">0 Replies</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin widget-container--container-2-1-column_2"><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":"<div class=\"html moveUp\" >\n <div class=\"box status-box\">\n <a href=\"https:\/\/community.intercom.com\/topic\/new\" class=\"btn--cta\">Ask your question<\/a> \n <\/div>\n<\/div> "}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"><div class="html moveUp" ><div class="box status-box"><a href="https://community.intercom.com/topic/new" class="btn--cta">Ask your question</a></div></div></section></div></div></div></div><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-1" data-idx="1"><div class="widget-placeholder"><div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Featured Topics","amount":7,"config":{"amount":7,"title":"Featured Topics"}}"></div></div></div><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-4" data-idx="4"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":""}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"></section></div></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-6" data-idx="6"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Community Spotlight","html":"<style> \n .status-box{\n border: 1px solid #d5d6da;\n padding: 24px;\n border-radius: 8px;\n background-color: #fff;\n\n }\n .status-box:hover {\n box-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08);\n }\n .status-box.hidden{\n display: none;\n }\n .status-box a.btn--cta, .status-box a.btn--toggle{\n width: 100%;\n margin-top:5px;\n border-radius: 8px;\n }\n .status-box a.btn--cta{\n background-color: #0069ff;\n color: #ffffff;\n border-color: rgba(0,0,0,0.2);\n font-size: 16px;\n }\n .status-box a.btn--cta:hover{\n background-color: #0069ff;\n color: #ffffff;\n }\n \n .status-box.login-box{\n background-color: #F1F1F1;\n } \n \n .status-box .login-context{\n margin-top: 8px;\n }\n .box status-box{\n margin-top: 15px;\n }\n<\/style>\n <a href=\"https:\/\/www.deaplearning.com\/\"> \n<div class=\"box status-box\"> \n <div class=\"box login-box\">\n <h3><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/5d18b988-f475-4073-b3b4-2613cb4aa953.png\" height=\"212\"><\/h3>\n\n <\/div>\n <div class=\"box login-box\">\n <p><em>\"Intercom Community is a valuable way to not only get answers to questions, but also to workshop problems that may not have simple and straightforward answers.\"<\/em><\/p>\n <br><br>\n <p><em><strong>Erin Kappers, <\/strong><\/em><br>Automation Manager, <br>SponsorUnited <\/p>\n <\/div>\n<\/div>\n<\/a>\n"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Community Spotlight</h3></div></div><section class="full-width custom-html"><style> .status-box{ border: 1px solid #d5d6da; padding: 24px; border-radius: 8px; background-color: #fff; } .status-box:hover { box-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08); } .status-box.hidden{ display: none; } .status-box a.btn--cta, .status-box a.btn--toggle{ width: 100%; margin-top:5px; border-radius: 8px; } .status-box a.btn--cta{ background-color: #0069ff; color: #ffffff; border-color: rgba(0,0,0,0.2); font-size: 16px; } .status-box a.btn--cta:hover{ background-color: #0069ff; color: #ffffff; } .status-box.login-box{ background-color: #F1F1F1; } 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It's your chance to make it to the top.</p><a href="https://intercom-en-community.almostinsided.com/?customize" class="btn--cta">Become active</a></div></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"><div class="html"><h3>The leaderboard has reset</h3><p class="login-context">Wondering what that means? 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Experts","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading quick_links__heading">Meet the Community Experts</h3><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/kevin-bendixen-191" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/7dbd4cc2-68f8-4fac-a0d4-da2110373d92_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/7dbd4cc2-68f8-4fac-a0d4-da2110373d92_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Kevin Bendixen</h3></header><p class="text--meta card-widget-text">Community Expert</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/milan-1935" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/e6b02827-384d-409d-9b2e-12c5d6b9dcc4_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/e6b02827-384d-409d-9b2e-12c5d6b9dcc4_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Milan Markov</h3></header><p class="text--meta card-widget-text">Intercom Certified Partner</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/nathan-sudds-838" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/ec69319a-9af4-4738-b6e5-c74e7031ba46_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/ec69319a-9af4-4738-b6e5-c74e7031ba46_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Nathan Sudds</h3></header><p class="text--meta card-widget-text">Community Expert</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--banner widget-container--index-14" data-idx="14"> <div class="widget-placeholder"> <div data-preact="widget-banner/index" class="" data-props="{"content":{"textAlignment":"Left","title":"Connect, learn and share","description":"<p>Join a 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