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FAQs – MH Themes
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id="site-header-secondary-menu" class="site-header-menu"> <nav id="secondary-navigation" class="secondary-navigation" role="navigation"> <ul id="secondary-menu" class="menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-32"><a href="/themes/">Themes</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-17394"><a href="https://mhthemes.com/pricing/">Pricing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor current-menu-ancestor current-menu-parent current-page-parent current_page_parent current_page_ancestor menu-item-1404"><a href="https://mhthemes.com/support/">Support</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-17397"><a href="https://mhthemes.com/blog/">Blog</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-17393"><a href="https://mhthemes.com/account/">Account</a></li> <li class="nav-button menu-item menu-item-type-post_type menu-item-object-page menu-item-92955"><a href="https://mhthemes.com/pricing/">Get Started</a></li> </ul> </nav> </div> </div> </div> </header> <header class="page-header pv-xs-2 pv-sm-3 pv-lg-4 center-xs"> <div class="wrapper"> <h1>FAQs</h1> <h2 class="subtitle">Frequently Asked Questions</h2> </div> </header> <div id="content" class="site-content"> <div class="content-wrapper"> <div id="primary" class="content-area"> <main id="main" class="site-main" role="main"> <article id="post-1396" class="post-1396 page type-page status-publish hentry"> <div class="entry-content"> <h3>Pre-Sale Questions</h3> <div class="faqs"> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Do you offer a trial?</h4> <div class="faq__text"> We don’t offer a trial but most of our themes are available as lite version for free which can be tested before purchasing the premium version. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Do you have a refund policy?</h4> <div class="faq__text"> Yes we do! We firmly stand behind the quality of our products and will refund 100% of your money within 30 days of purchase if you are unhappy with our themes. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Do you offer support if I need help?</h4> <div class="faq__text"> Yes! Top-notch customer support is key for a quality product, so we鈥檒l do our very best to resolve any issues you encounter via our support page. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Do I get updates for your themes?</h4> <div class="faq__text"> Yes! Automatic updates are available free of charge to all users with a valid and unexpired license key. </div> </div> </div> </div> <h3>Licenses</h3> <div class="faqs"> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Do I need to renew my license?</h4> <div class="faq__text"> Your license key is valid for one year from the purchase date. You need an active license key for continued access to automatic updates and support. License renewals will be rewarded with a discount on the current price of your license. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Can I cancel my subscription?</h4> <div class="faq__text"> Yes, your subscription can be canceled at any time from your <a href="https://mhthemes.com/account/" title="account page">account page</a>. You will retain access to support and updates until your license key expires, one year from the purchase date. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Is it possible to upgrade an existing license?</h4> <div class="faq__text"> Of course, you are allowed to upgrade a license at any time via your account page. The remaining amount can be paid by PayPal or Credit Card. <a href="/support/knb/license-upgrades/">Here</a> you can find more information about license upgrades. </div> </div> </div> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">What is a "site"?</h4> <div class="faq__text"> In our pricing, a “site” refers to the number of WordPress websites you can use our theme(s) on. Using the theme(s) on a subdomain count as a website too. </div> </div> </div> </div> <h3>Checkout</h3> <div class="faqs"> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">What payment methods do you accept?</h4> <div class="faq__text"> Besides PayPal, we accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server. </div> </div> </div> </div> <h3>Installation, Configuration and Usage</h3> <div class="faqs"> <div class="faqs__item"> <div class="faq"> <h4 class="faq__title">Can I use your themes on a multisite?</h4> <div class="faq__text"> As an owner of the All Access license you will be able to use our theme(s) within a multisite. </div> </div> </div> </div> </div> </article> </main> </div> </div> </div> <div id="side-social-sharing" class="side-social-sharing"> <div class="side-social-sharing__vertical"> <div class="shariff shariff-align-center shariff-widget-align-center" style="display:none"><ul class="shariff-buttons theme-round orientation-vertical buttonsize-medium"><li class="shariff-button facebook shariff-nocustomcolor" style="background-color:#4273c8;border-radius:50%"><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fmhthemes.com%2Fsupport%2Ffaqs%2F" title="Share on Facebook" aria-label="Share on Facebook" role="button" rel="nofollow" class="shariff-link" style=";border-radius:50%; 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