Logging In To Blackboard SmartView

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class="field field--name-field-content field--type-text-long field--label-hidden field__item"><div> <h2>Select the Interface and Log In</h2> <ol><li>Navigate to the URL provided to you (be sure to use the full correct URL). You will be directed to the SmartView log in page.</li> <li>Enter your username and password.</li> <li>Select either <span class="emphasize">Advisor Desktop</span> or <span class="emphasize">Service Desk</span> from the Interface drop-down list.</li> <li>Click the <span class="emphasize">Log In</span> button.</li> </ol><div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="29a8c89f-5d55-4c3d-9738-a2b0a3b177a9" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/Authentication_1.png" width="1356" height="738" alt="" typeof="foaf:Image"/></div> </div> </div> <p class="note"><span><em>Note:</em> You must enter a <span class="emphasize">username</span><span class="emphasize">, password</span>, and select <span class="emphasize">Advisor Desktop</span> or <span class="emphasize">Service Desk</span> from the Interface drop-down list before you can log in.</span></p> <hr/><h2>Cookies</h2> <p>Any time you authenticate to SmartView with an interface selected, your browser sets a cookie for the selected interface.</p> <p>The Interface drop-down list will show one of the following selections:</p> <p>"<span class="emphasize">Please Select</span>" - will show as default selection if no cookie is detected.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="8cbb572e-4c16-4933-b38d-d5ad74ec1bc3" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/Authentication_2.png" width="514" height="54" alt="" typeof="foaf:Image"/></div> </div> </div> <p>"<span class="emphasize">Advisor Desktop</span>" - will show as default selection if cookie for Advisor Desktop has been set.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="8f36f414-105d-4e32-bfcb-6f4f559b8e64" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/Authentication_3.png" width="515" height="53" alt="" typeof="foaf:Image"/></div> </div> </div> <p>"<span class="emphasize">Service Desk</span>" - will show as default selection if cookie for Service Desk has been set.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="f8391f83-c328-4919-abfb-afeda28ce029" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/Authentication_4.png" width="515" height="54" alt="" typeof="foaf:Image"/></div> </div> </div> <p>If cookies are cleared, the <span class="emphasize">Interface </span>default selection will return to "<span class="emphasize">Please Select</span>" and you will need to select an interface.</p> <hr/><h2>Log Out</h2> <p>To log out of SmartView, click on the <span class="emphasize">Log Out</span> button in the header of the interface you are working in.</p> <ul><li>If you have more than one tab or window opened to a SmartView interface, selecting <span class="emphasize">Log Out</span> will log you out of all tabs and windows in the same browser.</li> <li>If you have a SmartView interface opened in more than one browser, selecting <span class="emphasize">Log Out</span> on a tab or window in one browser will log you out of all tabs and windows in that browser, but not other browsers.</li> </ul><hr/><h2>Switching Between Interfaces</h2> <p>Users can navigate from the Advisor Desktop interface to the Service Desk interface, and vice-versa.</p> <ul><li>When in Advisor Desktop, you can click on the <span class="emphasize">Service Desk</span> link in the header to open the Service Desk interface in another tab or window.</li> <li>When in Service Desk, you can click on the <span class="emphasize">Advisor Desktop</span> link in the header to open the Advisor Desktop interface in another tab or window.</li> </ul><hr/><h2>Timeout Auto Log Out</h2> <p><span>Inactive users will be automatically logged out and redirected to the log in page, which will include a message indicating log out due to a period of inactivity.</span></p> <p><span>Inactive means the user has not clicked on anything that would necessitate a service call or refresh of information.</span></p> <p>The inactive auto log out period is configurable with a default setting of two hours.</p> <hr/><h2><span>Password Reset</span></h2> <p><span>If you have forgotten your password, you can reset it by clicking the "<span class="emphasize"><em>Forgot your password?</em></span>" link on the log in page.</span></p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="1658130c-e294-4146-b014-98ac0de6b4bd" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/Authentication_5.png" width="550" height="357" alt="" typeof="foaf:Image"/></div> </div> </div> <p>You will be prompted to enter your email address (the one on your user profile). Enter it and click the <span class="emphasize">Submit </span>button.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="5d59decf-b21e-4ff1-91d8-5d7c2f5ad75c" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/pw1.png" width="453" height="233" alt="" typeof="foaf:Image"/></div> </div> </div> <p>You will be presented with a message indicating a Reset Password email was sent to your email address.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="4c13dadc-996d-4f99-a5b3-b76c5fa8489c" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/pw22.png" width="550" height="165" alt="" typeof="foaf:Image"/></div> </div> </div> <p>You will receive an email containing two password reset links (click the links or paste the URL in your browser window). You will be redirected to a page where you may reset your password. Enter your new password, confirm your new password, and click the <span class="emphasize">Submit </span>button.</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="3b5b2ad5-ba89-4b55-b994-5a0b8774f823" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/pw4.png" width="454" height="246" alt="" typeof="foaf:Image"/></div> </div> </div> <p>You will be presented with a message indicating that your password was reset. You will be redirected to the log in page (the message includes the countdown to the redirect, or provides a link to redirect).</p> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="7c3b095e-bbd9-4043-9622-481146175c76" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200401200745im_/https://help.blackboard.com/sites/default/files/bb_assets_embed/12000/pw5.png" width="484" height="196" alt="" typeof="foaf:Image"/></div> </div> </div> <p>You will be required to log in with your new password.</p> <hr/></div></div> </div> </div> </div> </article> </div> </div> <div class="sidebar-content"> <aside class="layout-sidebar-first" role="complementary"> <div class="region region-sidebar-first"> <div class="block 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