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data-format-options="{"Markdown":"markdown","RDoc":"rdoc","AsciiDoc":"asciidoc","Org":"org"}" data-history-url="/hosting/support/-/wikis/home/history" data-is-page-historical="false" data-is-page-template="false" data-last-version="#<Commit:0x00007f417c2917c8>" data-new-url="/hosting/support/-/wikis/new" data-page-heading="Home" data-page-info="{"last_commit_sha":"6233d767d24bc890d879eb625bc5e2e896bca87b","persisted":true,"title":"home","content":"# fairkom Support\r\n\r\nBevor du uns kontaktierst, 眉berpr眉fe bitte selbst:\r\n\r\n1. Funktioniert meine Internetverbindung?\r\n2. Ist der Browser halbwegs aktuell (wir empfehlen Firefox oder [Chromium](https://chromium.woolyss.com/#windows-64-bit))? \r\n3. Schon probiert den Browser - Cache zu leeren (mit Ctrl-Shift-R oder F5)?\r\n4. Habe ich die FAQs gelesen? \r\n * [fairmeeting FAQs DE](https://git.fairkom.net/hosting/fairmeeting/-/wikis/Wiki-Deutsch) | [EN](https://git.fairkom.net/hosting/fairmeeting/-/wikis/)\r\n * [fairteaching FAQs](https://git.fairkom.net/hosting/fairteaching/-/wikis/home)\r\n * [fairlogin FAQs](https://www.fairkom.eu/fairlogin)\r\n * [fairchat FAQs](https://fairchat.eu/)\r\n * [faircloud Info](https://git.fairkom.net/hosting/nextcloud/)\r\n * [E-Mail Konto verwalten DE](E-Mail-FAQs) | [EN](E-Mail-FAQs-EN) \r\n5. Ist der Service verf眉gbar? Siehe unsere [Cloud Status Seite](https://uptime.fairkom.net/status/fairapps). Manchmal m眉ssen wir Wartungsarbeiten durchf眉hren.\r\n\r\n**WIR FRAGEN NIE NACH EINEM PASSWORT!** Sollte eine derartige Anfrage in unserem Namen gestellt werden handelt es sich mit gr枚脽ter Wahrscheinlichkeit um eine sogenannte \"fishing\" Attacke! Ein Passwort kann selbst zur眉ckgesetzt werden auf https://fairapps.net im Profil. \r\n\r\nWenn du einen Fehler oder Wunsch melden m枚chtest, dann gibt es folgende M枚glichkeiten:\r\n\r\n## Variante 1 (bevorzugt): Issue im passenden gitlab Projekt einkippen \r\n\r\nAm praktischsten f眉r uns ist es wenn du dein Anliegen direkt beim entsprechenden [Dienst](https://git.fairkom.net/hosting/) meldest:\r\n\r\n* [fairmeeting](https://git.fairkom.net/hosting/fairmeeting/-/issues)\r\n* [fairteaching](https://git.fairkom.net/hosting/fairteaching/-/issues)\r\n* [fairchat web](https://git.fairkom.net/chat/RCserver/fairchat-web/issues) \r\n* [fairchat app](https://git.fairkom.net/chat/fairchat.ReactNative/issues)\r\n* [fairlogin](https://git.fairkom.net/fairlogin/fairkom/-/issues) \r\n* [faircloud Info](https://git.fairkom.net/hosting/nextcloud/-/issues)\r\n\r\nDu musst dich rechts oben im gitlab mit fairlogin anmelden. Dann kannst du auch nach allen [Diensten und Projekten](https://git.fairkom.net/hosting/) suchen. Auf Benachrichtigungen von den Techniker:innen kannst du dann bequem per E-Mail antworten. \r\n\r\nBeim Problem oder Anliegen soll immer dabei stehen:\r\n\r\n- Typ und Version des Betriebssystems (Windows, Linux, OSX, Android, iOS)\r\n- bei Web Diensten Browser und Version\r\n- evt Screenshot\r\n- Label `Support` rechts ausw盲hlen\r\n- nie ein Passwort mitsenden, wir werden auch nie danach fragen\r\n\r\nBitte vorher durchschauen, ob jemand nicht schon das selbe Problem berichtet hat, dann in diesem Issue dazu schreiben. \r\n\r\n## Variante 2: Chat - Nachricht schreiben \r\n\r\nWenn allgemeine Fragen auf dem [fairapps Support Kanal](https://fairchat.net/channel/fairapps) gestellt werden, dann werden sie dort vielleicht von der Community beantwortet, oder direkt von fairkom Techniker:innen. So hat es dann einen Mehrwert f眉r alle.\r\n\r\n## Variante 3 (wenn es unbedingt sein muss): E-Mail schreiben \r\n\r\n*nur f眉r Kunden mit entsprechender Supportvereinbarung*\r\n\r\nZu fairkom Cloud Diensten schreib an support [盲t] fairkom.eu . Bitte keine pers枚nlichen Daten oder Passw枚rter mitschicken.\r\n\r\n## Variante 4 (wenn gar nichts mehr geht): Anrufen \r\n\r\n*nur f眉r Kunden mit entsprechender Supportvereinbarung*\r\n\r\nTelefon - Support gibt es unter +43 508020 800 und aus Deutschland unter +49 40401900 9 (nach Verf眉gbarkeit und Service Level Agreement).\r\n\r\n## fairkom Support buchen\r\n\r\nPremium Support Pakete [hier](https://www.fairkom.eu/premium-support) bestellen.\r\n\r\n## fairkom Support Bedingungen\r\n\r\nWir sind um eure Anliegen bem眉ht und melden uns 眉blicherweise am selben oder n盲chsten Werktag.\r\n\r\nSupport ist im Regelfall kostenpflichtig und wird im Viertelstundentakt abgerechnet, ausser wenn der Fehler im Bereich von fairkom liegt. Auf jeden Fall sind kostenpflichtig Support f眉r Desktop-Anwendungen, Smartphones oder Probleme durch Bedienungsfehler oder komplexere Nutzungsszenarien. Da wir fast nur mit Open Source Software arbeiten, bieten wir f眉r Windows Nutzer:innen nur eingeschr盲nkt Support an, k枚nnen aber Partner vermitteln, die das gut k枚nnen. Wir empfehlen 眉brigens Ubuntu Linux am Desktop (Xubuntu ist besonders schlank und ressourcensparend), dies basiert auf Debian Linux das wir auch auf unseren Servern einsetzen.\r\n\r\n## fairkom Konfliktl枚sung\r\n\r\nSollte sich auf einer unserer Plattformen Inhalte befinden, die rechtswidrig eingespielt wurden oder besonders beleidigend oder anst枚脽ig sind, dann bitte eine E-Mail Nachricht an support[盲t]fairkom.eu mit genauer Angabe, auf welcher Plattform und wann die Beobachtung geschah. Wir versuchen dann mit dem verantwortlichen User Kontakt aufzunehmen, um den Fall zu kl盲ren. ","front_matter":{},"format":"markdown","uploads_path":"https://git.fairkom.net/api/v4/projects/89/wikis/attachments","slug":"home","path":"/hosting/support/-/wikis/home","wiki_path":"/hosting/support/-/wikis/home","help_path":"/help/user/project/wiki/index.md","markdown_help_path":"/help/user/markdown.md","markdown_preview_path":"/hosting/support/-/wikis/home/preview_markdown","create_path":"/hosting/support/-/wikis"}" data-page-persisted="false" data-page-version="{"id":"6233d767d24bc890d879eb625bc5e2e896bca87b","message":"Update home","parent_ids":["55252557acdc0a2b0df2cc20cd30a0157381f23e"],"authored_date":"2024-11-18T13:35:35.000+00:00","author_name":"Rein Martin","author_email":"martin.rein@fairkom.eu","committed_date":"2024-11-18T13:35:35.000+00:00","committer_name":"Rein Martin","committer_email":"martin.rein@fairkom.eu","trailers":{},"extended_trailers":{},"referenced_by":[]}" data-show-edit-button="false" data-templates="[]" data-templates-url="/hosting/support/-/wikis/templates" data-testid="wiki-page-content-app" data-wiki-path="support.wiki" data-wiki-url="/hosting/support/-/wikis/home" id="js-vue-wiki-content-app"></div> <aside aria-label="Wiki" class="right-sidebar right-sidebar-expanded wiki-sidebar js-wiki-sidebar js-right-sidebar gl-hidden" data-offset-top="50" data-spy="affix"> <div class="js-wiki-sidebar-resizer"></div> <div class="sidebar-container"> <div class="block gl-mb-3 gl-mx-5 gl-mt-5 gl-block sm:gl-hidden !gl-pt-0"> <a class="gutter-toggle gl-float-right gl-block md:gl-hidden js-sidebar-wiki-toggle" href="#"> <svg class="s16 gl-icon" data-testid="chevron-double-lg-right-icon"><use href="/assets/icons-236e3b687d786d9dfe4709143a94d4c53b8d5a1f235775401e5825148297fa84.svg#chevron-double-lg-right"></use></svg> </a> </div> <div class="js-wiki-toc"></div> <div class="blocks-container !gl-px-3 !gl-my-5"> <div class="gl-flex gl-place-content-between gl-items-center gl-pb-3 gl-pr-1 gl-pl-3"> <div class="gl-flex gl-items-center"> <h2 class="gl-text-lg gl-my-0 gl-mr-3">Pages</h2> <span class="gl-badge badge badge-pill badge-muted"><span class="gl-badge-content">5</span></span> </div> </div> <div data-can-create="false" data-has-custom-sidebar="false" data-view-all-pages-path="/hosting/support/-/wikis/pages" id="js-wiki-sidebar-entries"></div> </div> </div> </aside> </main> </div> </div> </div> <div class="footer-message" style="background-color: #000000;color: #000000"><p>gitlab project and software management by fairkom.eu - more open source web apps at fairapps.net</p></div> <script> //<![CDATA[ if ('loading' in HTMLImageElement.prototype) { document.querySelectorAll('img.lazy').forEach(img => { img.loading = 'lazy'; let imgUrl = img.dataset.src; // Only adding width + height for avatars for now if (imgUrl.indexOf('/avatar/') > -1 && imgUrl.indexOf('?') === -1) { const targetWidth = img.getAttribute('width') || img.width; imgUrl += `?width=${targetWidth}`; } img.src = imgUrl; img.removeAttribute('data-src'); img.classList.remove('lazy'); img.classList.add('js-lazy-loaded'); img.dataset.testid = 'js-lazy-loaded-content'; }); } //]]> </script> <script> //<![CDATA[ gl = window.gl || {}; gl.experiments = {}; //]]> </script> </body> </html>