Help | Camping Card International

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col-sm-7 col-md-5 px-0 d-flex align-items-center justify-content-center justify-content-sm-end last"> <a href="/en/register/" class="d-none d-sm-block btn btn-primary btn-white mx-4">Register</a> <div id="cciNumber-modal" class="modal-cci-number modal fade" data-backdrop="static" tabindex="-1" role="dialog" aria-labelledby="Check CCI Number" aria-modal="true"> <div class="modal-dialog modal-dialog-centered modal-xl" role="document"> <div class="modal-content"> <div class="modal-header"> <a class="close" data-dismiss="modal" aria-label="Close"> <i class="far fa-times-circle" aria-hidden="true"></i> </a> </div> <div id="cciNumberCheck" class="modal-body"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <div class="left-column col-10 col-sm-4"> <h2 class="green-gradient-text pb-4">Check CCI Number</h2> <form action="/en/help/" class="cci-check-number-form" enctype="multipart/form-data" id="cci-check-number-form" method="post"><input name="__RequestVerificationToken" type="hidden" value="jumCGao26vfhCfNkUDI3hry8K4pjbYCJMpMAF_01im_OdNt1gDKJ6ypW-dC2-nMcY8VFlLYleC2JZaqbeV_0FQoui5KTdYJQ3ldt_Il2dLU1" /> <div class="form-group"> <label for="cardNumberInput">CARD NUMBER</label> <input Class="form-control" Id="cardNumberInput" id="CardNumber" name="CardNumber" pattern="[0-9]" required="required" type="number" value="" /> </div> <div class="form-group pt-4"> <button type="submit" class="btn btn-secondary">Validate</button> </div> <input name='ufprt' type='hidden' value='4BCAA62070CDC8738CA24893C83E4B77D67FC69FA291B4375A7AF07E729230629033DBBE2B4A8C922F80EA21FCE04C158BFFF86DDE7D0C9FC9B5041C2C7D2F7CE9A0BED22676174FE54CDB7BB3C2E262CC4343E677352DF242DF21FBAF7F0440C602CDAFB393EFDF31DA1E1DDDE7305DA3CAD3C5D490DB71F771E14B62BB8ADD9C191219EB1AF1B9AD5B33F23C3D0344' /></form> <script type="text/javascript"> $(function () { $(document).on('submit', '#cci-check-number-form', function (ev) { ev.preventDefault(); var $modal = $('.modal-cci-number'); $modal.addClass('loading'); $.ajax({ type: 'post', url: $(this).attr('action'), data: $(this).serialize(), success: function (resp) { $('#cciNumberCheck').addClass('d-none'); if (resp.IsValid) { $('#cciNumberValid').removeClass('d-none'); } else { $('#cciNumberFailed').removeClass('d-none'); } $modal.removeClass('loading'); }, error: function () { alert("Error communicating with server."); $modal.removeClass('loading'); } }); return false; }); $('#cciNumber-modal').on('hidden.bs.modal', function (e) { CheckCCINumberModalReset(true); }) }); function CheckCCINumberModalReset(full = false) { $('#cciNumberCheck').removeClass('d-none'); $('#cciNumberValid').addClass('d-none'); $('#cciNumberFailed').addClass('d-none'); if (full) { $('#cciNumberCheck').find('#cardNumberInput').val(''); } } </script> </div> <div class="right-column d-none d-sm-flex col-5 offset-2"></div> </div> </div> </div> <div id="cciNumberValid" class="modal-body d-none"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <i class="fal fa-check-circle"></i> <div class="left-column col-12 col-sm-4"> <h2 class="green-gradient-text pb-4">Valid CCI Number</h2> <p class="success pb-3">You can now use your card!</p> <p>Get discounts in 2166 campsites and 41 countries.</p> </div> <div class="right-column d-none d-sm-flex col-5 offset-2"></div> </div> </div> </div> <div id="cciNumberFailed" class="modal-body d-none"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <i class="fal fa-engine-warning"></i> <div class="left-column col-12 col-sm-4 d-flex d-sm-block flex-column"> <h2 class="green-gradient-text pb-4">Invalid CCI Number</h2> <p class="error">This card number is no longer valid.</p> <p class="pb-2 pb-sm-5">For more information contact us.</p> <a href="javascript:void(0);" class="btn btn-secondary" onclick="CheckCCINumberModalReset()">Retry</a> <a href="/en/contacts/" class="btn btn-primary mt-2 mt-sm-0">Contact Us</a> </div> <div class="right-column d-none d-sm-flex col-5 offset-2"></div> </div> </div> </div> <div class="modal-footer"> </div> </div> </div> </div> <a class="d-block d-sm-none btn btn-primary btn-white btn-profile" data-toggle="modal" data-target="#signin-modal"> <i class="far fa-user-circle"></i> </a> <a class="d-none d-sm-block btn btn-secondary btn-white sign-in-button" data-toggle="modal" data-target="#signin-modal">Sign In</a> <div id="signin-modal" class="modal-signin modal fade " data-backdrop="static" tabindex="-1" role="dialog" aria-labelledby="Sign In" aria-modal="true"> <div class="modal-dialog modal-dialog-centered modal-xl" role="document"> <div class="modal-content"> <div class="modal-header"> <a href="javascript:void(0)" class="close" data-dismiss=modal aria-label="Close"> <i class="far fa-times-circle" aria-hidden="true"></i> </a> </div> <div id="signIn" class="modal-body"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <div class="left-column col-11 col-md-4"> <h2 class="green-gradient-text pb-4">Sign in</h2> <form action="/en/help/" class="cci-login-form" enctype="multipart/form-data" id="cci-login-form" method="post"><input name="__RequestVerificationToken" type="hidden" value="uTuHl7LUxGrM73t7KXG750D3Z_L5vp_LqYduD1XEhf-r2eUjI2atH8PwxMkcLMJmBMWgu0jIHaryPKqSXrQrKFtYq6NecYo1k-kZmfc-O281" /><input id="RedirectURL" name="RedirectURL" type="hidden" value="/en/help/" /> <div class="form-group"> <label for="signinInputEmail">Email or Username</label> <input Class="form-control" Id="signinInputEmail" autocomplete="new-email" id="Email" name="Email" required="required" type="email" value="" /> </div> <div class="form-group"> <label for="signinInputPassword">Password</label> <input Class="form-control" Id="signinInputPassword" autocomplete="new-password" id="Password" name="Password" required="required" type="password" /> </div> <div class="form-group pt-4 row flex-row flex-sm-column"> <div class="col-6 col-sm d-flex flex-column justify-content-start"> <p>Forgot Password</p> <span class="old-account">Have an account on our old website? Please recover your password</span> <a data-href="/?Recover=true" onclick="javascript: CampingCard.Page.showRecoverPassword();">Recover Here</a> </div> <div class="col-6 col-sm d-flex justify-content-end"> <button type="submit" class="btn btn-secondary">Sign in</button> </div> </div> <input name='ufprt' type='hidden' value='D732D111B8171C847E246B0FA67FC62641DF620B4844FF866711FCC94623FF20852682761DD8881B2CDE261DFE48C2CE00859C539EAA8DD983FFD93FEB5A2377C732CDD64A269A90B6B960ED7DAA9A7324A446F1076B49A9919A32F4C766641FCD18B6C151581A27E9EDD886ADA5F4874578B2977F86E9754A33E8B840057FC7' /></form> </div> <div class="right-column col-9 col-md-5 offset-md-2"> <h2>Not Registered</h2> <p class="m-0 py-3 py-sm-5">Not Registered Description</p> <a href="/en/register/" class="btn btn-primary btn-white">Register Now</a> </div> </div> </div> </div> <div id="signInFailed" class="modal-body d-none"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <i class="fal fa-engine-warning"></i> <div class="left-column col-11 col-sm-4"> <h2 class="green-gradient-text pb-4">Sign In Failed</h2> <p class="error pb-5">Your username and/or<br />Password do not match</p> <a href="" class="btn btn-secondary">Retry</a> </div> <div class="right-column col-9 col-sm-5 offset-sm-2"> <h2>Not Registered</h2> <p class="m-0 py-3 py-sm-5">Not Registered Description</p> <a href="/en/register/" class="btn btn-primary btn-white">Register Now</a> </div> </div> </div> </div> <div id="signInRecoverPassword" class="modal-body d-none"> <div class="container-fluid"> <div class="row flex-column flex-sm-row justify-content-center align-items-center"> <div class="left-column col-11 col-md-4"> <form action="/en/help/" enctype="multipart/form-data" method="post"><input name="__RequestVerificationToken" type="hidden" value="001idmNXaeE_y0cmR75Ti_IA6bqF9Ct3-xp8H9lNIoJ9n6Q64OlhhAaYToAtWe3Tmwq11c2zQNLsbQzCwGxttvQwrQuX534mfTJuwEu_fOg1" /> <div class="row"> <div class="form-header"> <h2 class="form-title green-gradient-text"> Password Recovery </h2> <div class="form-text"> Insert your e-mail and we'll send you instructions on how to update your password. </div> </div> <fieldset class="col-12 mandatory field-text form-group"> <label for="email" class="title">Email</label> <input id="email" name="email" required="required" type="email" value="" /> </fieldset> <div class="col-12 noPadding form-actions"> <input class="btn btn-primary btn-submit" type="submit" value="Recover" /> </div> <div class="col-12 noPadding form-links"> <a href="/">Go Back</a> </div> </div> <input name='ufprt' type='hidden' value='21B3302F086D930D4A003812D3195D01CE9D5A6F7FD3A0350915EA680DB2140F254041756FAD55022896FBDF986469CE33878D24A89DE1D2A690AF5658EAF79AE2FDB8069286AF827EEB51275B6EE772033345A14EA67DD23A4DFB63095C1E839CD8E59E7673FD092435A39D8EDCCFE1EE5C1823DB953986B7E25611607B9A7CCEA200075C8CDC082077F68CC92DCD7FBD407612BD3A74E5A66347B26160E446' /></form> </div> <div class="right-column col-9 col-md-5 offset-md-2"> <h2>Not Registered</h2> <p class="m-0 py-3 py-sm-5">Not Registered Description</p> <a href="/en/register/" class="btn btn-primary btn-white">Register Now</a> </div> </div> </div> </div> <div class="modal-footer"> </div> </div> </div> </div> <script type="text/javascript"> $(function () { $(document).on('submit', '#cci-login-form', function (ev) { ev.preventDefault(); $.ajax({ type: 'post', url: $(this).attr('action'), data: $(this).serialize(), success: function (resp) { if (resp.error) { if ($('#cci-login-form .invalid-feedback').length) { $('#cci-login-form .invalid-feedback').remove(); } $('#cci-login-form').prepend('<span class="invalid-feedback">'+resp.error+'</span>'); } if (resp.success) { location.reload(); if (resp.redirect_url) { //window.location = resp.redirect_url; } } }, error: function () { alert("Error communicating with server."); } }); return false; }); }); </script> </div> <div class="d-flex d-sm-none col-12 align-items-center mb-3 mobile-search"> <form class="form-search" action="/en/partners-search/"> <input type="hidden" name="CurrentPageId" value="1073" /> <input class="form-control" name="FreeText" type="search" placeholder="Search" aria-label="Search" data-action="/umbraco/Surface/CCIEntities/HeaderSearch"> <button> <i class="far fa-search"></i> </button> </form> <div class="search-results d-none"> </div> </div> </div> </div> </div> <div class="toolbar"> <div class="toolbar-container container "> <nav class="breadcrumbs"> <ul> <li> <a href="/en/" title="EN">Home</a> </li> <li> <span>Help</span> </li> </ul> </nav> </div> </div> </header> <section itemscope id="contentWrapper"> <div class="grid"> <div class="umb-grid"> <div class="grid-section"> <div > <div class="container"> <div class="row clearfix"> <div class="col-md-4 column"> <div class="light-grey-bg"> <span class="spacing-vertical " data-mobile="35" data-desktop="35"></span> <article id="sidebar_b5fb32b7-f9b3-4da0-9126-77b3b5ff9bc0" class="cci-help-sidebar"> <div class="container"> <div class="row justify-content-start justify-content-sm-end"> <div class="col-12 col-sm-10 px-0"> <h1 class="green-gradient-text">Help</h1> <ul class="list-group"> <li class="list-group-item"> <form class="form-search"> <input class="form-control" type="search" placeholder="Search" aria-label="Search"> <i class="far fa-search"></i> </form> </li> <li class="list-group-item"> <a href="/en/help/faqs/" title="FAQ's" > <i class="far fa-question-circle"></i> FAQ's </a> </li> </ul> </div> </div> </div> </article> </div> </div> <div class="col-md-8 column"> <div > <span class="spacing-vertical " data-mobile="30" data-desktop="60"></span> <article id="faqs_824ed44a-1c2b-4088-90b3-5cf5bfb2c7fb" class="cci-faqs"> <div class="container"> <div class="row"> <div class="col-12"> <h2>FAQ's</h2> <div class="accordion" id="faqsAccordion"> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_6f65e86a-1adc-4c31-a6bb-079818cec6a7"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_6f65e86a-1adc-4c31-a6bb-079818cec6a7" aria-expanded="true" aria-controls="faq_6f65e86a-1adc-4c31-a6bb-079818cec6a7"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> How can I reset my password? </button> </h2> </div> <div id="faq_6f65e86a-1adc-4c31-a6bb-079818cec6a7" class="card-content collapse" aria-labelledby="faqHeading_6f65e86a-1adc-4c31-a6bb-079818cec6a7" data-parent="#faqsAccordion"> <div class="card-body"><p><span>To reset your password to access the CCI website, please click on </span><a rel="noopener" data-udi="umb://document/95a40f12587143d3a284adc5a788bb1e" href="/en/register/" target="_blank">this link</a><span> and enter your previously registered e-mail address on the website.</span><br /><span>You will receive an email with a link to change your password.</span><br /><br /><span>Note: If you do not receive the email in your inbox, please check the SPAM / junk folder.</span></p></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_b997ae8a-05c0-4230-95b2-cbdec120cf64"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_b997ae8a-05c0-4230-95b2-cbdec120cf64" aria-expanded="true" aria-controls="faq_b997ae8a-05c0-4230-95b2-cbdec120cf64"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> How do I get my CCI? </button> </h2> </div> <div id="faq_b997ae8a-05c0-4230-95b2-cbdec120cf64" class="card-content collapse" aria-labelledby="faqHeading_b997ae8a-05c0-4230-95b2-cbdec120cf64" data-parent="#faqsAccordion"> <div class="card-body"><p><span>Become a member of FICC affiliated organisation/club and enjoy camping with us. For more information visit our </span><a rel="noopener" data-udi="umb://document/73ab5da7ab05423885834cb217a0df01" href="/en/contacts/" target="_blank" title="Contacts">Contacts</a><span> section.</span></p></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_2ec4a98d-b1cd-4239-b89a-fe9450728f1c"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_2ec4a98d-b1cd-4239-b89a-fe9450728f1c" aria-expanded="true" aria-controls="faq_2ec4a98d-b1cd-4239-b89a-fe9450728f1c"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> Is the CCI card valid without registering on the CCI website? </button> </h2> </div> <div id="faq_2ec4a98d-b1cd-4239-b89a-fe9450728f1c" class="card-content collapse" aria-labelledby="faqHeading_2ec4a98d-b1cd-4239-b89a-fe9450728f1c" data-parent="#faqsAccordion"> <div class="card-body"><p>Yes, the CCI card is valid at the relevant campsites, even without prior registration on the CCI website</p></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_0c0a1d7b-6b4e-4fce-853b-414398999c93"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_0c0a1d7b-6b4e-4fce-853b-414398999c93" aria-expanded="true" aria-controls="faq_0c0a1d7b-6b4e-4fce-853b-414398999c93"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> What are the advantages of registering the CCI card on the CCI website? </button> </h2> </div> <div id="faq_0c0a1d7b-6b4e-4fce-853b-414398999c93" class="card-content collapse" aria-labelledby="faqHeading_0c0a1d7b-6b4e-4fce-853b-414398999c93" data-parent="#faqsAccordion"> <div class="card-body"><p>By registering the CCI card on <a href="http://www.campingcardinternational.com">www.campingcardinternational.com</a> you can see more informations about the campsites and their discounts.</p></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_22bcee58-2c9d-4e8d-9a6d-8d8fc9e5a4d2"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_22bcee58-2c9d-4e8d-9a6d-8d8fc9e5a4d2" aria-expanded="true" aria-controls="faq_22bcee58-2c9d-4e8d-9a6d-8d8fc9e5a4d2"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> I paid by credit card and did not receive a CCI discount. Why not? </button> </h2> </div> <div id="faq_22bcee58-2c9d-4e8d-9a6d-8d8fc9e5a4d2" class="card-content collapse" aria-labelledby="faqHeading_22bcee58-2c9d-4e8d-9a6d-8d8fc9e5a4d2" data-parent="#faqsAccordion"> <div class="card-body"><div class="span8"> <div class="faq-content"> <div class="thread-body bleed">In some cases, no discount is given if you pay by credit card. Ask before you pay at the campsite in question to avoid unpleasant surprises.</div> </div> </div></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_089a6876-2fa0-44fa-b80c-866cdccc026a"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_089a6876-2fa0-44fa-b80c-866cdccc026a" aria-expanded="true" aria-controls="faq_089a6876-2fa0-44fa-b80c-866cdccc026a"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> Is the CCI accepted in Scandinavian countries? </button> </h2> </div> <div id="faq_089a6876-2fa0-44fa-b80c-866cdccc026a" class="card-content collapse" aria-labelledby="faqHeading_089a6876-2fa0-44fa-b80c-866cdccc026a" data-parent="#faqsAccordion"> <div class="card-body"><div class="span8"> <div class="faq-content"> <div class="thread-body bleed">The CCI is required in Sweden and Denmark! However, we understand that there are campsites in Sweden that do not accept the CCI and that require their camping guests to purchase a Swedish camping card. If you have plans to go camping in Sweden, first check the list of campsites that do accept the CCI:<span> </span><a rel="noopener" href="http://www.husvagnochcamping.se/" target="_blank">www.husvagnochcamping.se</a></div> </div> </div></div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="mb-0" id="faqHeading_8aee21fa-80bf-42ca-8825-b6052adf8d87"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#faq_8aee21fa-80bf-42ca-8825-b6052adf8d87" aria-expanded="true" aria-controls="faq_8aee21fa-80bf-42ca-8825-b6052adf8d87"> <i class="far fa-plus-circle"></i> <i class="far fa-minus-circle"></i> How is the CCI accepted in Italy? </button> </h2> </div> <div id="faq_8aee21fa-80bf-42ca-8825-b6052adf8d87" class="card-content collapse" aria-labelledby="faqHeading_8aee21fa-80bf-42ca-8825-b6052adf8d87" data-parent="#faqsAccordion"> <div class="card-body"><p><span>The CCI is generally accepted in Italy. However, it is very important for Italian campsite owners to see that all of the necessary information is stated on the CCI. They have to copy this information into a required register. If information is missing from your card, they can refuse to accept the CCI and ask you to hand in your passport instead.</span></p></div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> <div > <div class="container"> <div class="row clearfix"> <div class="col-md-12 column"> <div > <span class="spacing-vertical " data-mobile="30" data-desktop="60"></span> </div> </div> </div> </div> </div> </div> </div> </div> </section> <footer id="footer" class="d-flex align-items-end"> <div class="container-fluid"> <div class="row flex-column"> <div class="col-12 top-footer"> <div class="container"> <div class="row"> <div class="col-12 col-md-2 px-0 pl-md-0 pr-md-4"> <figure class="logo-container d-none d-md-flex my-0"> <a href="/en/" title="Camping Card International"> <img class="img-fluid" src="/media/1018/logo-cci.svg" alt="Logo Cci"/> </a> </figure> <div class="slogan d-none d-md-block pt-4 pb-3"> <p class="m-0">The international <br />‘passport’ for campers.</p> </div> <ul class="social-media"> <li> <a href="https://www.facebook.com/cci.campingcardinternational" title="Facebook" target="_blank"> <i class="fab fa-facebook-f"></i> </a> </li> </ul> </div> <div class="col-12 col-md-6 offset-md-1 px-0 px-sm-4"> <div class="newsletters"> <h3>Subscribe last news</h3>  <div id="mc_embed_signup"> <div class="newsletter-subscription-result"></div> <form data-action="/umbraco/api/SendinBlue/AddSubscriber" method="post" id="mc-embedded-subscribe-form" class="validate" target="_blank" novalidate> <input type="hidden" name="homeId" value="1067"/> <input type="hidden" name="lang" value="en"/> <div id="mc_embed_signup_scroll" class="row"> <div class="col-5 mc-field-group"> <input type="text" value="" placeholder="Name" name="fname_15" class="" id="mce-FNAME"> </div> <div class="col-5 mc-field-group"> <input type="email" value="" placeholder="Email" name="email" class="required email" id="mce-EMAIL"> </div> <div class="col-1"> <button type="submit" disabled class="btn btn-secondary btn-white"> <i class="fas fa-angle-double-right"></i> </button> </div> <div class="col-12"> <div class="custom-control custom-checkbox pt-4"> <input type="checkbox" class="custom-control-input" id="customCheck1" value="acceptTC"> <label class="custom-control-label" for="customCheck1">I read and accept the <a href="/en/terms-conditions/">terms & conditions</a></label> </div> </div> <div id="mce-responses" class="clear"> <div class="response" id="mce-error-response" style="display:none"></div> <div class="response" id="mce-success-response" style="display:none"></div> </div>  <div style="position: absolute; left: -5000px;" aria-hidden="true"> <input type="text" name="b_e726b1d2867e915c3bf5576aa_7e0ad9b285" tabindex="-1" value=""> </div> </div> </form> </div>  </div> </div> <div class="col-12 col-md-2 offset-md-1 px-0 pr-md-0 pl-md-4"> <div class="quick-links"> <h3 class="d-none d-md-block">Useful Links</h3> <nav class="nav flex-row justify-content-between flex-nowrap flex-md-column"> <a class="nav-link" target="_blank" href="https://ficc.org/en/">FICC</a> <a class="nav-link" href="/en/contacts/">Contacts</a> <a class="nav-link" href="/en/privacy-policy/">Privacy Policy</a> <a class="nav-link" href="/en/terms-conditions/">Terms & Conditions</a> <a class="nav-link" href="/en/help/">Help</a> </nav> </div> </div> </div> </div> </div> <div class="col-12 bottom-footer"> <div class="container"> <div class="row justify-content-center"> <span class="copyright">© Copyright Camping Card International. 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