CINXE.COM

Sunlover Holidays

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US"><!-- InstanceBegin template="/Templates/sl08.dwt" codeOutsideHTMLIsLocked="false" --><head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.sunloverholidays.com.au:80/contactus.php","20170323200403","https://web.archive.org/","web","/_static/", "1490299443"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <base href="https://web.archive.org/web/20170323200403/http://www.sunloverholidays.com.au/"> <meta name="server" content="iresweb10"> <link rel="stylesheet" type="text/css" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/jquery/css/redmond/jquery-ui-1.8.18.custom.css"> <link rel="stylesheet" type="text/css" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/libjs/DatePicker/skins/default/skin.css"> <script type="text/javascript" language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/jquery/js/jquery-1.7.2.min.js"></script><script type="text/javascript" language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/jquery/js/jquery-ui-1.8.18.custom.min.js"></script><script type="text/javascript" language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/jquery/js/jquery.expander.min.js"></script><title>Sunlover Holidays</title><!--<script src="http://code.jquery.com/jquery-1.8.1.min.js"></script>--><link rel="stylesheet" type="text/css" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/libcss/ires.css"><link rel="stylesheet" type="text/css" media="all" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/css/lc_ires.css"><link rel="stylesheet" type="text/css" media="all" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/css/site.css"><link rel="stylesheet" type="text/css" media="all" href="/web/20170323200403cs_/http://www.sunloverholidays.com.au/uploads/css/popUp.css"><link rel="stylesheet" href="https://web.archive.org/web/20170323200403cs_/http://code.jquery.com/mobile/1.2.0-rc.2/jquery.mobile-1.2.0-rc.2.min.css"><!--[if lt IE 7.]> <link rel="stylesheet" type="text/css" media="all" href="/css/ie6.css" /> <![endif]--><style> </style><!-- InstanceBeginEditable name="head" --><style type="text/css"> table p { margin: .3em; } .field_label p, p, .contact li { font-size: .8em; width: 630px; } .hide { display: none } .show { display: block } .field_label { } #contactform { font-size: .8em } .inactive { color: #000 } .active { color: #fff; font-weight: bold } h2 { margin-bottom: 10px; margin-top: 10px; width: 630px; } h2.formindicator { width: auto; margin-right: 20px } ul li { font-size : .8em } ul li strong { margin-right: 10px } #queryChoice label { float: none; margin: 5px } </style><!-- InstanceEndEditable --><script type="text/javascript" language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/js/Stub.js"></script><script type="text/javascript" language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/uploads/js/pingMon/perfMon.js"></script><script type="text/javascript" language="javascript" src="https://web.archive.org/web/20170323200403js_/http://www.sunloverholidays.com.au/consolidator/3c663fd00476128761a276dcba065481.js"></script><script type="text/javascript" language="javascript">var globPathPrefix = '';</script><script type="text/javascript" language="javascript"> JSLib.setApplication('Sunlover Holidays'); </script> <script type="text/javascript" language="javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-12331032-1']); _gaq.push(['_setDomainName', 'none']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_setCampSourceKey', 'source']); _gaq.push(['_setCampMediumKey', 'method']); _gaq.push(['_setCampTermKey', 'term']); _gaq.push(['_setCampContentKey', 'description']); _gaq.push(['_setCampNameKey', 'offer_type']); </script></head><body> <!-- InstanceBeginEditable name="top" --> <!-- InstanceEndEditable --> <div id="page"> <div id="header"> <a href="/web/20170323200403/http://www.sunloverholidays.com.au/" id="logo" title="Sunlover Holidays Australia wide Hotels, Motels, Tours, attractions, Cruises, Rail and More"></a> <div id="logoSlogan"></div> <span> <div> <p id="header-contact">Call 1300 730 039</p> </div> </span> <div id="servicetypes"> <ul><li id="hometab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/" title="Home">Home</a></li> <li id="accommodationtab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/accommodation/" title="Accommodation">Accommodation</a></li> <li id="flightstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/flight/" title="flights">Flights</a></li> <li id="carstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/cars/" title="Car hire">Car Hire</a></li> <li id="transferstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/transfers/" title="Transfers">Transfers</a></li> <li id="tourstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/tours/" title="Tours and Cruises">Tours &amp; Cruises</a></li> <li id="attractionstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/attractions/" title="Attraction">Attractions</a></li> <li id="brochuretab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/brochures/" title="Sunlover Brochures">Brochures</a></li> <li id="destinationstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/country.php" title="Destination">Destinations</a></li> <li id="eventstab"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/events" title="What's On">What's On</a></li> <li id="itinerary"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/itinerary.php" title="View Itinerary">View Itinerary</a></li> </ul></div> </div> <div id="contentsurround"> <div id="content"> <!-- InstanceBeginEditable name="body" --> <span><div id="contentShare"> <style type="text/css">ul li strong { display: inline-block; margin-right: 10px; width: 80px; }</style> <h1>Customer Support</h1> <div style="width: 280px; float:right; background:#6595C5; margin: 0px 0px 20px 20px" id="contactform"> <form style="padding:10px" id="queryChoice"> <input checked name="radio" type="radio" class="" id="general" onclick="doChangeClasses('booking-form , hide , general-form , show, feedback-form , hide, bookinglabel, inactive, generallabel , active, feedbacklabel , inactive')" value="general"> <label class="active" id="generallabel" for="general">Travel Enquiry</label> <br> <input type="radio" name="radio" id="booking" value="Booking" onclick="doChangeClasses('booking-form , show , general-form , hide, feedback-form , hide, brochure-form, hide, bookinglabel, active, generallabel , inactive, feedbacklabel , inactive')"> <label id="bookinglabel" class="" for="booking">Existing Booking Enquiry</label> <br> <input type="radio" name="radio" id="feedback" value="Feedback" onclick="doChangeClasses('booking-form , hide , general-form , hide, feedback-form , show , brochure-form, hide, bookinglabel, inactive, generallabel , inactive, feedbacklabel , active')"> <label id="feedbacklabel" class="" for="feedback">Suggestions and Feedback</label> </form> <iframe scrolling="no" src="/web/20170323200403if_/http://www.sunloverholidays.com.au/mail/booking-form.php" width="100%" height="430px" frameborder="0" id="booking-form" class=""></iframe> <iframe scrolling="no" src="/web/20170323200403if_/http://www.sunloverholidays.com.au/mail/general-form.php" width="100%" height="670px" frameborder="0" id="general-form" class="hide"></iframe> <iframe scrolling="no" src="/web/20170323200403if_/http://www.sunloverholidays.com.au/mail/feedback-form.php" width="100%" height="400px" frameborder="0" id="feedback-form" class="hide"></iframe> <div style="clear:both"></div> <script>doChangeClasses('booking-form , hide , general-form , show, feedback-form , hide, brochure-form, hide, bookinglabel, inactive, generallabel , active, feedbacklabel , inactive, brochure-request-label, inactive');</script> </div> <h2>When are we open?</h2> <!-- <p>Our website is open 24 hours a day, 7 days a week to help you with all your accommodation needs.--> <p>If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.</p> <p>Our Customer Service Centre is open the following times to assist you with telephone bookings &amp; enquiries</p> <span><span> <!-- <p>Monday to Friday: 0700 - 2000 AEST</p> <p>Saturday: 0800 - 1700 AEST </p> <p>Sunday: 0800 - 1700 AEST</p> --> <!-- daylight savings on--> <p><strong>Monday to Friday:</strong> <br> 7.00am to 8.30pm (AEST) <br><br> <strong> Saturday and Sunday:</strong> <br> 7.00am to 6.00pm (AEST)</p> <!-- FESTIVE SEASON <style type="text/css"> .hr{float:right;position:relative;right:380px;} </style> <h3>Festive Season opening hours</h3> <p>Tuesday 24 December <span class="hr">0600-2030</span> <br/> Wednesday 25 December <span class="hr">0800-1600</span> <br/> Thursday 26 December <span class="hr">0800-1600</span> <br/> Tuesday 31 December <span class="hr">0600-2030</span> <br/> Wednesday 01 January <span class="hr">0800-1600</span> </p>--> <!-- END --> <!-- Anzac Day <h3> Our Customer Service Centre will be open on Anzac Day, the 25th April 2012 to assist you with telephone bookings and enquiries, please refer to our hours of operation below: </h3> <p style="font-weight:bold;"> Anzac Day, Wednesday, 25 April: 0900 - 1600 AEST </p> --> <!-- Easter <h3> Our Customer Service Centre will be open Easter holiday season to assist you with telephone bookings and enquiries, please refer to our hours of operation below: </h3> <p>Good Friday, 22nd April: 0900-1500</p> <p>Easter Saturday, 23rd April: 0800-1700</p> <p>Easter Sunday, 24th April: 0800-1700</p> <p>Easter Monday/Anzac Day, 25th April: 0900-1700</p> <p>Substitute Public Holiday, 26th April: 0900-1700</p> <p style="font-size:1em;color:green;font-weight:bold"><i>From all the team we wish you a safe and happy holiday season. </i></p> --> </span></span> <h2>How can you contact us?</h2> <ul id="hrs"> <li> <strong>Telephone:</strong> <span>from Australia: 1300 730 039</span> </li> <li> <strong>Telephone:</strong> <span>from New Zealand: 0508 82 83 84</span> </li> <li> <strong>Telephone:</strong> <span>from the South Pacific: +67 9672 2811</span> </li> <li> <strong>Fax:</strong> <span>+61 7 3535 4288</span> </li> <li> <strong>Email:</strong> <span>By selecting the appropriate option on our Customer Support Form</span> </li> <li> <strong>Address:</strong> <span>Level 4, West Tower, Brisbane Transit Centre, 171 Roma Street, Brisbane QLD 4000</span> </li> </ul> <h2>Need help with a Booking?</h2> <p>If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.</p> <h2>Suggestions and Feedback</h2> <p>Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.</p> <div style="clear:both"></div> </div></span> <!-- InstanceEndEditable --> </div> </div> <div id="footer"> <div id="emailSignUp"><div> <div id="ac-wrapper" style="display:none;"> <div id="popup"> <center> <input type="submit" name="submit" value="" onclick="PopUp('hide')" style="width:22px; height:23px; float:right; margin:10px 10px 0px 0px; border:none; background:url(/web/20170323200403im_/http://www.sunloverholidays.com.au/uploads/images/closeSq.png) no-repeat;"> <div id="popUp"> <p class="initial-state">Sign up to our regular newsletter to be notified of the latest promotions and to receive the latest travel deals.</p> <div class="news-join"> <div class="subs"> <form name="subscribe" action="https://web.archive.org/web/20170323200403/http://aot.taguchimail.com/public/subscriber" method="post" id="subscribe"> <!-- subscriber list memberships: multi-value OK --> <input type="hidden" name="lists" value="newsletter.sunlover"> <div class="formInput"> <div class="formIdivnputSm"><label for="firstname">First name*</label><input id="newsletter-edmFirstName" type="text" name="subscriber_firstname" style="width:215px;"> </div> <div class="formIdivnputSm"><label for="lastname">Surname*</label><input id="newsletter-edmLastName" type="text" name="subscriber_lastname" style="width:215px;"> </div> <div class="formIdivnputSm"><label for="email">Email*</label><input id="newsletter-jn" name="email" value="" style="width:215px;"></div> <div class="formIdivnputSm postcode"><label for="postcode">Postcode*</label><input id="newsletter-edmPostCode" name="subscriber_postcode"> </div> <div class="formIdivnputSm state"><label for="state">State*</label><select id="#newsletter-edmState" name="subscriber_state"> <option selected value="">Please select</option> <option value="NSW">NSW</option> <option value="QLD">QLD</option> <option value="VIC">VIC</option> <option value="SA">SA</option> <option value="WA">WA</option> <option value="TAS">TAS</option> <option value="ACT">ACT</option> <option value="NT">NT</option> </select> </div> <input type="hidden" name="dest" id="dest" value=""> <div class="formIdivnputSm popUpSubmit"><input type="button" name="news-submit" class="news-sub" value="Subscribe"></div> </div> </form> </div> </div> </div> <div id="thanks" class="ires hide"><span id="thanksText">Thank you for subscribing to the Sunlover Holidays mailing list!</span></div> </center> </div> <div id="popUpBackground" onclick="PopUp('hide')"></div> </div> </div></div> <ul><li><a href="/web/20170323200403/http://www.sunloverholidays.com.au/aboutus.php" rel="nofollow">About us</a> |</li> <li><a href="/web/20170323200403/http://www.sunloverholidays.com.au/brochures/">Brochures</a> |</li> <li><a href="/web/20170323200403/http://www.sunloverholidays.com.au/contactus.php" rel="nofollow">Contact Us </a> |</li> <li><a href="/web/20170323200403/http://www.sunloverholidays.com.au/privacy.php" rel="nofollow">Privacy</a> |</li> <li id="footerTerms"><a href="/web/20170323200403/http://www.sunloverholidays.com.au/terms_conds.php" target="_blank" rel="nofollow">Important Booking Conditions</a> |</li> <li><a href="/web/20170323200403/http://www.sunloverholidays.com.au/sitemap.php">Sitemap</a></li> </ul><div id="footerbar"> <div class="contact-block"> <span> <p style="display: block; font-weight:bold" class="contact"> <img src="/web/20170323200403im_/http://www.sunloverholidays.com.au/images/phone.gif" width="33" height="33" align="left" id="phone"><span style="padding-top:10px"><span>1300 730 039</span> <br><a href="/web/20170323200403/http://www.sunloverholidays.com.au/contactus.php">contact details</a></span> </p> </span> </div> <div class="finance-logos"> <div class="travelLogo"> <img src="/web/20170323200403im_/http://www.sunloverholidays.com.au/images/600x377_ATAS.jpg" alt="Council of Australian Tour Operators" width="90"><img src="/web/20170323200403im_/http://www.sunloverholidays.com.au/images/600x315_CATO.jpg" alt="Council of Australian Tour Operators" width="90"></div> <!-- 03MAR14-REM per ajb req-JM <img class="securelogo" src="images/securelogo.gif" /> --><br><img class="paymentoptionslogo" src="/web/20170323200403im_/http://www.sunloverholidays.com.au/images/payment-options.gif"></div> <!-- InstanceBeginEditable name="extra-footer" --> <!-- InstanceEndEditable --> <p id="address-block"> <!-- 03MAR14-REM per ajb req-JM <img class="afta" src="images/afta-awards.gif" alt="Best Wholesaler - Australian Product at the National Tourism Industry Awards 2009 &amp; 2010" title="Best Wholesaler - Australian Product at the National Tourism Industry Awards 2009 &amp; 2010"/> --> <span class="blurb"> Sunlover Holidays is operated by Sunlover Holidays Pty Ltd <br> ABN 24 113 463 415<br> 漏 <script type="text/javascript">currentYear();</script> AOT Group Ltd </span> <span class="footeraddress">Level 4, West Tower, Brisbane Transit Centre, 171 Roma Street, Brisbane QLD 4000</span> </p> <div style="clear:both"></div> </div> <!-- InstanceBeginEditable name="seolinkarea" --> <!-- InstanceEndEditable --> </div> </div> <!-- InstanceBeginEditable name="tracking" --> <!-- Google Code for All Visitors (Except Conversion Confirmation) Remarketing List --> <script type="text/javascript">/* <![CDATA[ */var google_conversion_id = 1026656879;var google_conversion_language = "en";var google_conversion_format = "3";var google_conversion_color = "666666";var google_conversion_label = "qp-mCN_FsgIQ75TG6QM";var google_conversion_value = 0;/* ]]> */</script><script type="text/javascript" src="https://web.archive.org/web/20170323200403js_/http://www.googleadservices.com/pagead/conversion.js"></script><noscript> <div style="display:inline;"><img height="1" width="1" style="border-style:none;" alt="" src="https://web.archive.org/web/20170323200403im_/http://www.googleadservices.com/pagead/conversion/1026656879/?label=qp-mCN_FsgIQ75TG6QM&amp;guid=ON&amp;script=0"></div> </noscript> <!-- InstanceEndEditable --><script language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/uploads/js/ga_timing.js"></script><script language="javascript" src="/web/20170323200403js_/http://www.sunloverholidays.com.au/uploads/js/global.js"></script> <script type="text/javascript" language="javascript"> _gaq.push(['_trackPageview']); 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