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class="breadcrumb-text">Home</span></a></li><li class="breadcrumb-item"><a class="breadcrumb-link" href="/en/travelling-motor-vehicles.html" title="Travelling & Motor Vehicles"><span class="breadcrumb-text">Travelling & Motor Vehicles</span></a></li><li class="breadcrumb-item active" aria-current="page"><span class="breadcrumb-text">Air travel</span></li></ol></div></nav><div id="page-content" class="bp-page-content main-section"><div class="section section-default"><div class="container"><div id="c6675" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><header class="frame-header"><h1 class="element-header "><span>Your rights during air travel</span></h1></header><p>Has your flight been d<strong>elayed or cancelled</strong>? Your <strong><a href="/en/travelling-motor-vehicles/air-travel/airplane-luggage.html">checked baggage</a></strong> has been damaged or lost? Thanks to the European Union, you have <strong><a href="/en/travelling-motor-vehicles/air-travel/air-passenger-rights.html">rights as an air passenger</a></strong> if your journey goes wrong.</p><p>The European Consumer Centre France explains how to<strong> assert your rights with an airline company</strong>, what to look out for when <strong><a href="/en/travelling-motor-vehicles/air-travel/advice-for-booking-a-flight.html">booking </a>air travel</strong>, the rules for <strong>transporting luggage </strong>and how to react if the airline goes <strong><a href="/en/travelling-motor-vehicles/air-travel/airline-bankruptcy.html">bankrupt.</a></strong></p></div></div></div><div id="c6676" class="frame frame-default frame-type-menu_card_dir frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="card-menu card-menu card-menu-align-left card-menu-columns-3"><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/advice-for-booking-a-flight.html" title="Advice for booking a flight" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_d64440baba.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_3f7c836fbc.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_09ec7d8cd3.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_b31c124cf7.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_b7ab9f8ab6.jpg"><img loading="lazy" title="Credit-card-laptop-online-shooping" alt="A person is paying with a credit card." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/b/7/csm_achat-carte-bancaire-internet_d64440baba.jpg" width="352" height="235"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/advice-for-booking-a-flight.html" title="Advice for booking a flight" data-toggle="tooltip"> Advice for booking a flight </a></h3><p class="card-text">Hidden charges, taxes, unwanted insurance: several fare supplements can increase the ticket price purchased with an airline, an agency, or a reservation platform. Follow our advice to avoid unpleasant surprises.</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/advice-for-booking-a-flight.html" class="card-link" title="Advice for booking a flight" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/air-passenger-rights.html" title="Air passenger rights" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_8e69183c83.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_afda08a91e.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_1949eba93e.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_73709df0f4.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_0c1f71fc81.jpg"><img loading="lazy" title="plane-landing-airport-runway.jpg" alt="Rear of an aircraft stopped on a runway." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/7/csm_avion-atterissage-aeroport-piste_8e69183c83.jpg" width="352" height="198"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/air-passenger-rights.html" title="Air passenger rights" data-toggle="tooltip"> Air passenger rights </a></h3><p class="card-text">Flight delay or cancellation, overbooking, strike or bad weather conditions: you are entitled to reimbursement of your tickets or even compensation.</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/air-passenger-rights.html" class="card-link" title="Air passenger rights" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/airplane-luggage.html" title="Airplane luggage" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_dd5567d6d8.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_d9b2b7c631.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_58b0e48a0b.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_dcf7a792fc.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_d1efd1193e.jpg"><img loading="lazy" title="baggage-cabin-control-airport.jpg" alt="A woman verifies that her suitcase conforms to the boarding rules." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/e/6/csm_bagage-cabine-controle-aeroport_dd5567d6d8.jpg" width="352" height="235"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/airplane-luggage.html" title="Airplane luggage" data-toggle="tooltip"> Airplane luggage </a></h3><p class="card-text">The transport of your luggage by plane is subject to restrictions. What to put in your check-in luggage? What to keep on board? What are the air passengers’ rights in case of loss, delay or damage to luggage?</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/airplane-luggage.html" class="card-link" title="Airplane luggage" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/airlines-complaint-forms.html" title="Airlines: complaint forms" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_38e42944f8.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_ae0cac63ee.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_b6cfd38fdf.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_1c6e2cec09.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_c11ce85a62.jpg"><img loading="lazy" title="boarding-plane-travel.jpg" alt="Unused boarding bridge on the tarmac of an airport." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/3/7/csm_embarquement-avion-voyage_38e42944f8.jpg" width="352" height="234"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/airlines-complaint-forms.html" title="Airlines: complaint forms" data-toggle="tooltip"> Airlines: complaint forms </a></h3><p class="card-text">In the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online forms. </p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/airlines-complaint-forms.html" class="card-link" title="Airlines: complaint forms" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/airline-bankruptcy.html" title="Airline bankruptcy" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_f493f8a6ac.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_32e9aa655c.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_39f82b1953.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_28939129b2.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_c8921ea74b.jpg"><img loading="lazy" title="plane-boarding-runway-landing.jpg" alt="An aircraft seen from the front when stopped on the runway, prepared by the airport technicians." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/f/a/csm_avion-embarquement-piste-atterrisage_f493f8a6ac.jpg" width="352" height="234"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/airline-bankruptcy.html" title="Airline bankruptcy" data-toggle="tooltip"> Airline bankruptcy </a></h3><p class="card-text">Many airlines have gone bankrupt in recent years. How to react? How can air passengers get a refund of their tickets?</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/airline-bankruptcy.html" class="card-link" title="Airline bankruptcy" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/travelling-motor-vehicles/air-travel/co2-emissions.html" title="CO2 Emissions" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="352" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_c51b95e77e.jpg"><source data-variant="large" data-maxwidth="292" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_038fb894cd.jpg"><source data-variant="medium" data-maxwidth="212" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_0f01055c2f.jpg"><source data-variant="small" data-maxwidth="498" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_309d9b39d3.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_cc4721924f.jpg"><img loading="lazy" title="ecology-environment-wild.jpg" alt="Top view of a forest with a cloud of pollution forming in letters "CO2"." src="https://www.europe-consommateurs.eu/fileadmin/_processed_/a/e/csm_ecologie-environnement-nature_c51b95e77e.jpg" width="352" height="235"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/travelling-motor-vehicles/air-travel/co2-emissions.html" title="CO2 Emissions" data-toggle="tooltip"> CO2 Emissions </a></h3><p class="card-text">On your next holiday in Europe you have to fly. Conscious of your mode of transport’s carbon footprint, you want to know how to make up for the emissions of your flight? All the useful information in this article.</p></div><div class="card-footer"><a href="/en/travelling-motor-vehicles/air-travel/co2-emissions.html" class="card-link" title="CO2 Emissions" data-toggle="tooltip"> Read more </a></div></div></div></div></div></div></div><div id="c10206" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="well"><p>Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). 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