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offset-lg-2"> <h1 class="mod-page-intro__headline">Technische Hotline und Beratung – immer für Sie da</h1> <p class="intro">Die KUKA Spezialisten unserer Hotline stehen Ihnen rund um die Uhr zur Verfügung. Wir sind Ihr Ansprechpartner in Sachen Service-Management, Service-Produkte und individualisierte Kundenlösungen.</p> <div class="mod-page-intro__functions hidden-print"> <hr> </div> </div> </div> </section> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="24hTechnischeHotline" data-anchor-title="24h Technische Hotline"></span> <div class="mod-text__headline"><h2>24/7 technische Hotline</h2></div> <div class="copy"><p>Sie benötigen schnelle Hilfe? Rufen Sie an! Unsere 24/7-Hotline dient der systematischen Fehlersuche mit direkter Unterstützung per Telefon. Unsere Spezialisten kümmern sich um Ihr Anliegen zu jeder Tages- und Nachtzeit – kompetent und zielgerichtet.</p> <h4>Telefonnummern der 24/7-Hotline:</h4> <p>KUKA Roboter Schweiz: <a href="tel.:+41 62 555 25 55">+41 62 555 25 55</a></p> <p>KUKA Deutschland GmbH, Augsburg: <a href="Tel:+498217971926">+49 821 797-1926</a></p></div> </article> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="RemoteService" data-anchor-title="Remote Service"></span> <div class="mod-text__headline"><h3>KUKA Remote Service</h3></div> <div class="copy"><p style="margin-bottom: 0cm; text-align: left;"> <span style="text-decoration: none;">Mit dem <b>KUKA Remote Service</b> unterstützen wir Sie online, Fehler zu analysieren und zu beheben sowie Ihre Anlage instand zu halten. Dabei garantieren wir höchste Sicherheit, da sämtliche Daten nach dem aktuellen Stand der Technik verschlüsselt werden.</span> </p><p style="margin-bottom: 0cm; text-align: left;"> </p><p style="margin-bottom: 0cm; text-align: left;"><strong><span style="text-decoration: none;">Ihr Nutzen:</span></strong></p><ul> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;">Vermeidung von Zeit- und Informationsverlust </span></li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Sicherung Ihrer Anlagenproduktivität </span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Reduzierung der Instandsetzungskosten</span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Funktionstest des KUKA Remote Service Client</span> </p> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"> </p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Persönlicher Ansprechpartner </p> </li> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Ihr Weg zur vernetzten Fertigung: <a href="/ErrorPages/404?item=web%3a%7b99FB05E6-D573-418E-82AC-871AF32841EE%7d%40de-CH">Industrie 4.0</a></li></ul><p><p style="margin-bottom: 0cm; text-align: left;"> </p><p style="margin-bottom: 0cm; text-align: left;"> </p><p style="margin-bottom: 0cm; text-align: left;"> </p></div> </article> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="TechnischeBeratung" data-anchor-title="Technische Beratung"></span> <div class="mod-text__headline"><h2>Technische Beratung</h2></div> <div class="copy"><h3 style="color: #676c71;">Unsere Service- und Beratungsleistungen</h3><p style="color: #676c71;">Wann immer Sie Unterstützung benötigen – unsere KUKA Experten stehen Ihnen über unsere technische Hotline rund um die Uhr zur Verfügung. Wir sind spezialisiert auf eine <strong style="font-size: 1.125rem;">schnelle und strukturierte Fehleranalyse, </strong>um die Verfügbarkeit Ihrer Produktion zu sichern.</p><p>Darüber hinaus unterstützen wir Sie mit <strong>kompetenten, lösungsorientierten Consulting-Leistungen</strong>. Mit unserem Automations-Know-how beraten wir Sie individuell zu KUKA Produkten rund um Roboter, Systeme, Zellen und Anlagen. Profitieren Sie außerdem von passenden Leistungspaketen und nutzen Sie unsere speziellen Service-Vertragsangebote.</p></div> </article> <article class="mod mod-text" data-ignore="true"> <div class="mod-text__headline"><h3>Individuelle Service-Verträge</h3></div> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Für die maximale Verfügbarkeit Ihrer Roboter, Systeme, Zellen und Anlagen bieten wir Ihnen exakt auf Ihre Bedürfnisse zugeschnittene Leistungspakete:</span></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"> </span></strong></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Service-Level für Hotline, Ersatzteile und Service vor Ort</span></strong><span style="text-decoration: none;"><br> </span></p> <ul> <li style="text-align: left; margin-bottom: 0cm;"> <p><span style="text-decoration: none;">Individuelle<b> 24/7 Bereitschaftsnummer</b> mit <b>Vorrangschaltung im Hotline Support</b></span></p> </li> </ul> <ul> <li> <p style="margin-bottom: 0cm;"><span style="text-decoration: none;">Standardersatzteile werden</span> innerhalb von <b>24 Stunden </b>nach Bedarfsmeldung versendet</p> </li> <li> <p style="margin-bottom: 0cm;"><span>Garantierter Einsatzbeginn</span><strong> </strong>der KUKA Service-Spezialisten nach Bedarfsmeldung (gemäß Vertrag)</p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Wartungsmanagement für ihre Roboter, Maschinen und Anlagen<br> </span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Jährliche Präventivmaßnahmen (individuell gemäß Vertrag)<br> </span></p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Frühzeitiges Erkennen von Schwachstellen </span> </p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Verfügbarkeit Ihrer Roboter, Maschinen und Anlagen wird nachhaltig erhöht</span></p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"><strong>Instandhaltungsmanagement durch individuelle Verträge<br> </strong></span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;">Maßgeschneiderter Kombi-Vertrag (Service-Level und Wartungsmanagement) </p> </li> </ul></div> </article> <div class="mod mod-text" data-ignore="true"> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"> <span style="text-decoration: none;">Wir helfen Ihnen bei der Auswahl von Komponenten und Software-Paketen mit geballtem Automations-Know-how. </span><span style="text-decoration: none;">Profitieren Sie von unseren Beratungsleistungen zu:</span></p> <ul> <li> <p style="margin-bottom: 0cm;">3D-Offline-Simulation</p> </li> <li> <p style="margin-bottom: 0cm;">Roboter-, Zellen- und Anlagenprogrammierung</p> </li> <li> <p style="margin-bottom: 0cm;">Taktzeit- und Prozessoptimierung</p> </li> <li> <p style="margin-bottom: 0cm;">Software-Entwicklung</p> </li> <li> <p style="margin-bottom: 0cm;">Zellensteuerung mit der Produktfamilie <a href="/de-ch/produkte-leistungen/robotersysteme/software/hub-technologies/kuka-plc-mxautomation">KUKA.PLC</a></p> </li> <li> <p style="margin-bottom: 0cm;">Intuitive Bedienung und individuelle Visualisierung</p> </li> <li> <p style="margin-bottom: 0cm;"> <span style="text-decoration: none;">Sensorik</span></p> </li> </ul></div> </div> <div class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="WeitereServiceangebote" data-anchor-title="Weitere Serviceangebote"></span> <div class="copy"><p style="margin-bottom: 0cm; 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