CINXE.COM
FAQ
<!DOCTYPE html><html lang="en-US" dir="ltr"><head><title>FAQ</title><meta http-equiv="Content-Security-Policy" content="default-src 'self'; script-src 'self' 'unsafe-eval' https://service.force.com/embeddedservice/ https://cdn.content.aws-dev2-uswest2.aws.sfdc.cl/ https://cdn.content.aws-prod1-useast1.aws.sfdc.cl/ https://payments.salesforce.com/ https://js.stripe.com/ https://www.paypal.com/sdk/js https://checkoutshopper-live.adyen.com/ https://checkoutshopper-test.adyen.com/ https://pal-test.adyen.com https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://pay.google.com import: blob: https://uip.canary.lwc.dev; object-src 'self' www.google.com; style-src 'self' 'unsafe-inline' https://service.force.com/embeddedservice/ https://fonts.googleapis.com/css2 https://fonts.googleapis.com/css https://checkoutshopper-live.adyen.com/ https://checkoutshopper-test.adyen.com/ blob: https://*.hotjar.com https://assets.adobedtm.com https://*.bing.com https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://smetrics.fcbarcelona.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://region1.google-analytics.com https://analytics.tiktok.com https://snap.licdn.com https://ev.st.adsmurai.com https://px.ads.linkedin.com; img-src 'self' data: blob: https://fcbarcelonafan360.my.salesforce.com https://fcbarcelonafan360.file.force.com https://img.youtube.com https://i.ytimg.com https://i.vimeocdn.com https://login.salesforce.com/icons/ https://payments.salesforce.com/icons/ https://cdn.content.aws-prod1-useast1.aws.sfdc.cl/icons/ https://cdn.content.aws-dev2-uswest2.aws.sfdc.cl/icons/ https://checkoutshopper-live.adyen.com/ https://checkoutshopper-test.adyen.com/ https://www.sandbox.paypal.com https://www.paypal.com https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://swe16.sfdc-cehfhs.salesforce.com/icons/ https://*.hotjar.com https://assets.adobedtm.com https://*.bing.com https://cdn.krxd.net https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://fcb.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.googleadservices.com https://www.google-analytics.com https://smetrics.fcbarcelona.com https://websdk.appsflyer.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://pagead2.googlesyndication.com https://px.ads.linkedin.com https://www.google.es https://region1.analytics.google.com https://analytics.tiktok.com https://ad.doubleclick.net https://buy-tickets.fcbarcelona.com https://*.clarity.ms https://cm.everesttech.net https://fledge.eu.criteo.com https://analytics.pangle-ads.com; media-src 'self' https://assets.adobedtm.com https://*.bing.com https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://smetrics.fcbarcelona.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://px.ads.linkedin.com https://www.google.es https://region1.analytics.google.com https://analytics.tiktok.com https://ad.doubleclick.net; frame-src 'self' https://service.force.com/embeddedservice/ https://swe16.sfdc-cehfhs.salesforce.com https://sfdc-link-preview-staging.sfdc.sh https://sfdc-link-preview.hk.salesforce.com https://cdn.embedly.com https://www.youtube.com https://player.vimeo.com https://play.vidyard.com https://player.cloudinary.com https://fast.wistia.net https://players.brightcove.net https://s1.adis.ws https://scormanywhere.secure.force.com https://appiniummastertrial.secure.force.com https://js.stripe.com/ https://www.paypal.com https://www.sandbox.paypal.com https://checkoutshopper-live.adyen.com/ https://checkoutshopper-test.adyen.com/ https://pal-test.adyen.com https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://pay.google.com https://*.a.forceusercontent.com/lightningmaps/ https://*.a.forceusercontent.com https://location.force.com https://fcbarcelonafan360.file.force.com https://*.hotjar.com https://assets.adobedtm.com https://*.bing.com https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://fcb.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://smetrics.fcbarcelona.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://region1.google-analytics.com https://px.ads.linkedin.com https://www.google.es https://region1.analytics.google.com https://td.doubleclick.net https://analytics.tiktok.com https://stats.g.doubleclick.net https://14513962.fls.doubleclick.net https://snap.licdn.com https://cdn-st.adsmurai.com https://ev.st.adsmurai.com https://gum.criteo.com https://fledge.eu.criteo.com; font-src 'self' data: https://fonts.gstatic.com/ https://*.hotjar.com https://assets.adobedtm.com https://*.bing.com https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://smetrics.fcbarcelona.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://td.doubleclick.net https://analytics.tiktok.com https://stats.g.doubleclick.net https://ad.doubleclick.net https://snap.licdn.com https://cdn-st.adsmurai.com https://ev.st.adsmurai.com https://px.ads.linkedin.com; connect-src 'self' https://www.paypal.com https://www.sandbox.paypal.com https://fcbarcelonafan360.my.salesforce-scrt.com https://fonts.googleapis.com/css2 https://payments.salesforce.com/ https://cdn.content.aws-dev2-uswest2.aws.sfdc.cl/ https://checkoutshopper-live.adyen.com/ https://checkoutshopper-test.adyen.com/ https://o11y.sfproxy-core1.sfdc-cehfhs.svc.sfdcfc.net/ui-telemetry https://*.hotjar.com https://*.hotjar.io wss://*.hotjar.com https://assets.adobedtm.com https://*.bing.com https://fcbarcelonafan360--devsfid--c.visualforce.com https://fcbarcelonafan360--c.documentforce.com https://fcbarcelonafan360--full--c.visualforce.com https://consent.cookiebot.com https://dpm.demdex.net https://www.facebook.com https://www.googletagmanager.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://smetrics.fcbarcelona.com https://adtarget.fcbarcelona.com https://consentcdn.cookiebot.com https://test.salesforce.com https://www.fcbarcelona.es https://www.google.com https://fcbarcelonafan360--c.visualforce.com https://suport.fcbarcelona.com https://fcbarcelonafan360.my.site.com https://imgsct.cookiebot.com https://ade.googlesyndication.com https://pagead2.googlesyndication.com https://region1.google-analytics.com https://region1.analytics.google.com https://td.doubleclick.net https://analytics.tiktok.com https://stats.g.doubleclick.net https://14513962.fls.doubleclick.net https://snap.licdn.com https://cdn-st.adsmurai.com https://ev.st.adsmurai.com https://px.ads.linkedin.com https://adservice.google.com https://*.criteo.com https://*.clarity.ms https://fcb.demdex.net https://gum.criteo.com https://analytics.pangle-ads.com https://dynamic.criteo.com"><title>FAQs</title> <link rel="shortcut icon" href="/sfsites/c/resource/fcbFavIcon"><meta name="viewport" content="initial-scale=1.0, maximum-scale=5.0, minimum-scale=1.0, minimal-ui"/> <style> .auraMsgMask, #auraErrorMask, body .auraLoadingBox { display: none; } .spaError { padding: 10px; } .spaErrorLink { padding: 10px 0; display: block } </style><style></style><link data-href="/faq/s/sfsites/l/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22siteforce%3AcommunityApp%22%2C%22loaded%22%3A%7B%22APPLICATION%40markup%3A%2F%2Fsiteforce%3AcommunityApp%22%3A%221180_5uipvNSFkxlY1lsD8egjIg%22%7D%2C%22styleContext%22%3A%7B%22c%22%3A%22ie7%22%2C%22x%22%3A%5B%223%22%2C%22SLDS%22%2C%22isDesktop%22%5D%2C%22tokens%22%3A%5B%22markup%3A%2F%2Fsiteforce%3AserializedTokens%22%2C%22markup%3A%2F%2Fforce%3AsldsTokens%22%2C%22markup%3A%2F%2Fsiteforce%3AcommunityTokens%22%2C%22markup%3A%2F%2Fforce%3AformFactorLarge%22%2C%22markup%3A%2F%2Fsiteforce%3AcommunityFormFactorLarge%22%2C%22markup%3A%2F%2Fsiteforce%3AauraDynamicTokens%22%2C%22markup%3A%2F%2Fsiteforce%3AsldsFontOverride%22%5D%2C%22tuid%22%3A%22VDS9EsOFj9H-bciqmPbgUQ%22%2C%22cuid%22%3A-1330303871%7D%2C%22pathPrefix%22%3A%22%2Ffaq%22%7D/app.css?3=&aura.attributes=%7B%22ac%22%3A%22%22%2C%22authenticated%22%3A%22false%22%2C%22brandingSetId%22%3A%229bddc02d-a6a8-407c-9708-332becc865d5%22%2C%22formFactor%22%3A%22LARGE%22%2C%22isHybrid%22%3A%22false%22%2C%22language%22%3A%22en_US%22%2C%22pageId%22%3A%2230618f51-d8a1-4825-b73b-5e697af958b7%22%2C%22publishedChangelistNum%22%3A%2235%22%2C%22schema%22%3A%22Published%22%2C%22themeLayoutType%22%3A%22Inner%22%2C%22uds%22%3A%22false%22%2C%22viewType%22%3A%22Published%22%7D" class="auraCss" rel="stylesheet" type="text/css"/> <link rel="stylesheet" id="siteforce_fontStyleSheet" href="/faq/s/sfsites/runtimedownload/fonts.css?lastMod=1700208573000&brandSet=9bddc02d-a6a8-407c-9708-332becc865d5" type="text/css"/> <style id="themeCSS"></style><style id="customCSS">/* A脩ADIR LAS FUENTES DEL FCB */ @font-face{ font-family: 'FC Barcelona'; src: url('/sfsites/c/resource/FCB_ID_Fonts/FCBARCELONA-Bold-web.woff2') format('woff2'), url('/sfsites/c/resource/FCB_ID_Fonts/FCBARCELONA-Bold-web.woff') format('woff'); font-style: bold; font-weight: 700; } @font-face{ font-family: 'FC Barcelona text'; src: url('/sfsites/c/resource/FCB_ID_Fonts/FCBARCELONA-Semibold-web.woff2') format('woff2'), url('/sfsites/c/resource/FCB_ID_Fonts/FCBARCELONA-Semibold-web.woff') format('woff'); font-style: bold; font-weight: 700; } div.DESKTOP.comm-panels-container.uiContainerManager.siteforcePanelsContainer { display: none; } .slds-rich-text-editor__output, .article-list h2.article-head, .article-list h2.article-head:hover{ font-family: 'FC Barcelona text'; } .slds-media__body,.slds-clearfix{ font-family: 'FC Barcelona text'; } .slds-button{ font-family:'FC Barcelona text'; } .slds-form_stacked span{ font-family:'FC Barcelona'; } /*-------------------------------------------------------------------------------------------------------*/ /* ARTICULO */ .slds-grid.slds-gutters_small.full.cols-1.forcePageBlockSectionRow:nth-of-type(1){ display: none; } .selfServiceArticleHeaderDetail .meta{ display: none; } .test-id__field-label{ /*visibility: hidden;*/ display: none; } .slds-box--x-small .slds-button__icon{ margin-top:-5em; } label.slds-form-element__label{ visibility: hidden; display: none; } .slds-button{ margin-top:2em; } span.slds-col{ color: #154284; } span .slds-rich-text-editor__output{ background: linear-gradient(90deg, #cd122d, #154284); -webkit-background-clip: text; color: transparent; font-family:'FC Barcelona'; font-size: 3rem; } ol{ justify-content: center; } .slds-form_stacked a:hover{ color: black; text-decoration: none; } .slds-form_stacked a{ color: black; text-decoration: underline; } span .slds-rich-text-editor__output ul{ color: black; font-family: 'FC Barcelona text'; font-size: 15px; margin-left: 19%; margin-right: 19%; text-align: left; } .slds-rich-text-editor__output p{ color: black; font-family: 'FC Barcelona text'; font-size: 15px; margin-left: 15%; margin-right: 15%; text-align: left; } .slds-rich-text-editor__output{ text-align: center; } .slds-form-element{ border: none; } /* .article-column .slds-form-element__control span span{ visibility: hidden; display: none; } */ .slds-form_stacked a span:hover{ color: black; text-decoration: none; } .slds-form_stacked a span{ color: black; text-decoration: underline; } /* .slds-col .slds-form-element .slds-form-element__control span span{ display: none; } .slds-col .slds-form-element .slds-form-element__control span .slds-rich-text-editor__output{ display: block; } */ .slds-col[data-target-selection-name="sfdc:RecordField.Knowledge__kav.UrlName"] {display:none;} .slds-rich-text-editor__output ol li{ color: black; font-family: 'FC Barcelona text'; font-size: 15px; margin-left: 16%; margin-right: 16%; text-align: left; } .article-column .slds-form-element__control span p{ color: black; font-family: 'FC Barcelona text'; font-size: 15px; margin-left: 16%; margin-right: 16%; text-align: left; } span .slds-rich-text-editor__output td{ color:black; font-size: 15px; margin:0 auto; } span .slds-rich-text-editor__output tr:nth-child(odd) td{ background-color:#EEE; font-size: 15px; } span .slds-rich-text-editor__output tr:first-child, span .slds-rich-text-editor__output tr:first-child td{ background-color:black; color:white; font-size: 15px; margin:0 auto; } span .slds-rich-text-editor__output table{ margin: 0 auto; } .section__content .slds-grid:nth-child(n+3) .slds-col span .slds-rich-text-editor__output{ background: black; -webkit-background-clip: text; color: transparent; font-family:'FC Barcelona text'; font-size: 1rem; } /*-------------------------------------------------------------------------------------------------------*/ /* TOPICS */ .forceCommunityHeadline .headlineTitleText{ background: linear-gradient(90deg, #cd122d, #154284); -webkit-background-clip: text; color: transparent; font-size: 2em; } .empty{ visibility: hidden; height: 0px; } .topic-subTopicItem{ font-size: 18px; margin-top: 20px; } .topic-subNavContainer{ color: white; display: grid; grid-template-columns: auto auto; max-width: 100rem; margin: 1.6rem auto 2.4rem; flex-wrap: wrap; justify-content: center; } /*-------------------------------------------------------------------------------------------------------*/ /* TOPICS CON ARTICULOS */ div.footer{ visibility: hidden; height: 0px; } .article-item{ height:2em; } .article-list li{ list-style-type: disc; } .article-list .listContent{ margin-left:5em; } .article-list li a.article-link h2.article-head{ line-height: 1.4; overflow: hidden; max-width: 100%; text-overflow: ellipsis; width: fit-content; white-space: nowrap; } /*-------------------------------------------------------------------------------------------------------*/ /* CABEZERA */ #header-overlay{ border-bottom: 10px solid transparent; border-image: linear-gradient(90deg, #154284 0, #cd122d) 1; background-color: #181733; } #header{ display: block; position: fixed; top: 0; left: 0; z-index:2; opacity: 1; background-color: #181733; } /*-------------------------------------------------------------------------------------------------------*/ /* MENU NAVEGACION */ .comm-navigation__list{ margin-bottom: 10px; opacity: 1; } .comm-navigation__list a:hover span{ color: white; } .comm-navigation__list a{ display: block; } .comm-navigation__list li{ background: #181733; } .comm-navigation__list:hover{ color: #444; } /*-------------------------------------------------------------------------------------------------------*/ /* USUARIO */ .login-link{ visibility: hidden; display: none; } .profileName{ text-decoration: none; color: white; } /*-------------------------------------------------------------------------------------------------------*/ /* TRADUCTOR */ .slds-form-element__control{ z-index:0; } .slds-combobox__input-value{ background: transparent; padding-top:1em; } .slds-combobox__input-value span{ font-size:12px; color:white; position:absolute; bottom:0px; background: transparent; } .left .slds-form-element__control svg path{ fill: white !important; } @media screen and (max-width: 2000px) and (min-width: 1921px) { .left .slds-form-element__control{ padding-left:66%; padding-right:29%; } } @media screen and (max-width: 1920px) and (min-width: 1821px) { .left .slds-form-element__control{ padding-left:75%; padding-right:20%; } } @media screen and (max-width: 1820px) and (min-width: 1721px) { .left .slds-form-element__control{ padding-left:72%; padding-right:22%; } } @media screen and (max-width: 1720px) and (min-width: 1621px) { .left .slds-form-element__control{ padding-left:68%; padding-right:26%; } } @media screen and (max-width: 1620px) and (min-width: 1501px) { .left .slds-form-element__control{ padding-left:70%; padding-right:24%; } } @media screen and (max-width: 1500px) and (min-width: 1401px) { .left .slds-form-element__control{ padding-left:70%; padding-right:24%; } } @media screen and (max-width: 1400px) and (min-width: 1351px) { .left .slds-form-element__control{ padding-left:72%; padding-right:20%; } } @media screen and (max-width: 1350px) and (min-width: 1301px) { .left .slds-form-element__control{ padding-left:75%; padding-right:18%; } } @media screen and (max-width: 1300px) and (min-width: 1211px) { .left .slds-form-element__control{ padding-left:84%; padding-right:8%; } } @media screen and (max-width: 1210px) and (min-width: 1000px) { .left .slds-form-element__control{ padding-left:79%; padding-right:12%; } } @media screen and (max-width: 999px) and (min-width: 750px) { .left .slds-form-element__control{ padding-left:73%; padding-right:15%; } } .forceCommunityLanguageSelector43{ padding-bottom:1px; } /*-------------------------------------------------------------------------------------------------------*/ /* TODAVIA NI IDEA */ h3{ color: black; } .slds-has-dividers--right{ visibility: hidden; height: 0px; } /*-------------------------------------------------------------------------------------------------------*/ /* BUSQUEDA */ .forceCommunitySearch .slds-border_right{ visibility: hidden; display:none; } .forceCommunitySearch .sortingInfo, .forceCommunitySearch .ribbonItemLabel,.forceCommunitySearch .selected,.forceCommunitySearch .forceSearchScopesRibbon{ visibility: hidden; display:none; } .forceCommunitySearch .slds-m-bottom--xx-small{ text-align:center; } .forceCommunitySearch .resultsWrapper{ margin-left: 12em; } h2 .gridTitle{ font-family:'FC Barcelona'; font-size: 3rem; margin-left: -3em; } .resultsWrapper p{ font-size: 1rem; } .resultsWrapper a{ font-size: 13px; } h2:hover{ color: black; text-decoration: underline; } /* PRUEBAS CON WINTER24 */ /* Topics */ .forceTopicSubTopicNavigation li a span{ background: black; -webkit-background-clip: text; color: transparent; text-decoration:none } .forceTopicSubTopicNavigation li a span:hover{ background: black; -webkit-background-clip: text; color: transparent; text-decoration: black underline; } /* Topics con articulos */ .article-list .article-item .summary .article-link h2:hover{ background: black; -webkit-background-clip: text; color: black; } .article-list .article-item .summary .article-link:hover{ text-decoration: black underline; } .article-list .article-item .summary .article-link:active{ background: black; -webkit-background-clip: text; color: transparent; } /* Exploracion */ .slds-truncate .slds-grid .slds-col .uiOutputText{ background: black; -webkit-background-clip: text; color: transparent; } .slds-truncate .slds-grid .slds-col .uiOutputText:hover{ background: black; -webkit-background-clip: text; color: transparent; text-decoration: black underline; } .uiMenu .uiPopupTrigger .trigger-link .profileName{ text-shadow:none; text-decoration: none; } /* .uiMenu .uiPopupTrigger .trigger-link .triggerDownArrow{ visibility: hidden; } */ .uiMenu .uiPopupTrigger .trigger-link .triggerDownArrow{ visibility: visible; } .uiMenu .uiPopupTrigger .trigger-link:hover .triggerDownArrow{ visibility: visible; color:#444; } /*Cambiar el bot贸n de Load more*/ .article-list .slds-button{ font-size: 0; background-color: white; border-style: none; } .article-list .slds-button::after{ font-size: 1.5rem; content: '\2193\2193'; background: linear-gradient(90deg, #cd122d 0, #154284); -webkit-background-clip: text; color: transparent; } /*Cambiar el bot贸n de Load more*/ /* XX */ .cHeaderOverlay {margin-top:36px;position:relative;} .cHeaderLine {max-width:none !important;padding:0 !important;border-top:1px solid #29283d;} .cBrandingProfile {width:160px !important;height:82px;position:absolute;min-width:0;background:none;top:-8px !important;z-index:1;position:absolute;left:0;top:0;} .cBrandingProfile > div,.cBrandingLogo {width:100% !important;height:100% !important;margin:0 !important;} .cBrandingLogo {background-color:transparent !important;background-size:contain !important;} .cNavBarCon {padding-left:160px;position:static !important;width:50% !important;} .comm-navigation__list {margin:0;} .comm-navigation__list li {height:62px;padding:0 12px;display:flex;align-items:center;justify-content:center;} .forceCommunityGlobalNavigation > * {margin:0 !important;max-width:none !important;} .forceCommunityGlobalNavigation > * > .slds-grid {margin:0;padding:0;} .forceCommunityGlobalNavigation .slds-list__item a {font-size:14px !important;background:none !important;} .comm-navigation__item,.comm-navigation__item > a {display:flex !important;padding:0 !important;width:100%;height:100%;align-items:center;justify-content:center;} .ui-widget[data-item-id="1840f5dc-ab98-4446-9d04-3c9ab3078d4c"] {position:fixed;right:0;top:0;height:36px;z-index:3;display:flex;justify-content:end;left:0;} .ui-widget[data-item-id="1840f5dc-ab98-4446-9d04-3c9ab3078d4c"] .slds-form-element__control {padding-left:0;padding-right:16px;min-width:200px;} .ui-widget[data-item-id="1840f5dc-ab98-4446-9d04-3c9ab3078d4c"] .slds-form-element__control .slds-combobox__input-value span {right:30px;} .cKNOW_centroDeAyudaFAQs {background-size:cover !important;background-image:url('/sfsites/c/resource/FCBSubheaderBg') !important;background-position:center bottom !important;height:176px !important;margin-top:106px;} .cKNOW_centroDeAyudaFAQs .titulo {margin:0 !important;} .cSearchPublisher {position:absolute;height:62px !important;width:calc(50% - 80px) !important;padding:0;top:14px;right:0;border-left:1px solid hsla(0,0%,100%,.12);height:36px !important;max-width:580px;} .cSearchPublisher > div {width:50%;margin:0 auto;width:100%;display:flex;align-items:center;} .cSearchPublisher > div > div {flex-grow:1;} .cSearchPublisher .forceSearchInputDesktop {margin:0 !important;} .cSearchPublisher .forceSearchInputDesktop .contentWrapper {border:none;} .cSearchPublisher .forceSearchInputDesktop .uiInput input {font-size:16px;font-weight:lighter;font-style:italic;} .cSearchPublisher .forceSearchInputDesktop .slds-icon {/*width:24px;height:24px;margin:-4px 0 0 -6px;*/width:20px;height:20px;margin:-2px 0 0 -4px;} .slds-col_bump-left,.cProfileCon {display:none !important;} .cCenterPanel {max-width:1450px !important;} .contentRegion {max-width:1100px;margin-left:auto;margin-right:auto;} .topicList {padding-top:45px !important;border-top:1px solid #eaeaea;margin-top:35px !important;} .topicItem {padding:0 15px 25px !important;} .topicItem > a {border-radius:6px;box-shadow:0 0 15px 3px rgba(62, 60, 98, .08);transition:all .2s ease-in-out;background:#fff;} .topicItem > a:hover {box-shadow:0 0 15px 5px rgba(62, 60, 98, .2);} .topicItem > a * {background-color:transparent !important;} .topicLabel {background: linear-gradient(90deg, #cd122d, #154284);-webkit-background-clip:text;-webkit-text-fill-color:transparent;color:#fff;font-size:1.2rem !important;line-height:1.1;align-self:flex-end !important;} .topicImage {background-size: auto 120px !important;} .cKNOW_Contactar.contactar {padding:2rem !important;position:relative;} .cKNOW_Contactar.contactar:before {content:'';opacity:.05;background:url('/sfsites/c/resource/FCBTrianglesBg') repeat-x 50% 62%;position:absolute;left:0;right:0;top:0;bottom:0;} .cKNOW_Contactar.contactar > * {position:relative;} .cKNOW_Redes.social_accounts__account_list {display:flex !important;justify-content:center;} .cKNOW_Redes.social_accounts__account_list > * {margin:4px !important;transition:.2s all;border:none !important;text-decoration:none;} .cKNOW_Redes.social_accounts__account_list > *:hover {box-shadow:0 0 0 2px #fff;} .cKNOW_Redes ~ .cKNOW_Redes {max-width:1450px !important;margin-left:auto !important;margin-right:auto !important;padding-left:16px;padding-right:16px;} .cKNOW_Redes.pie_pagina {display:flex !important;justify-content:space-between;margin-top:32px !important;} .cKNOW_Redes.pie_pagina > * {margin:0 !important;width:auto !important;padding:0 !important;} .cKNOW_Redes.pie_pagina:after {position:absolute;content:"";bottom:0;left:0;width:100%;height:16px;background:linear-gradient(90deg, #cd122d 0, #154284);} .cKNOW_Redes.titulo2 {background:url('/sfsites/c/resource/FCBFooterBg?1') no-repeat center !important;background-size:auto 100% !important;} .topic-subNavContainer {display:block;} .topic-subNavContainer .topic-subNavContainer {display:grid;grid-template-columns:50% 50%;} .comm-topic__link span {color:#154284;} .slds-button--reset {margin-top:0;color:#fff !important;} .siteforceServiceBody .cSearchPublisher .forceCommunityGlobalSearchInput .forceSearchInputDesktop .contentWrapper {border:none !important;box-shadow:none !important;} #header {background:#0a0927;} #header-overlay {border-image:linear-gradient(90deg,#cd122d 0,#154284) 1;border-width:8px;} .forceCommunityBreadcrumbs .slds-breadcrumb {display:block !important;text-align:center !important;} .forceCommunityBreadcrumbs .slds-breadcrumb * {max-width:none !important;display:inline !important;white-space:normal !important;} .slds-breadcrumb .slds-list__item:before, .slds-breadcrumb .slds-breadcrumb__item:before {top:0 !important;} .forceCommunityPlaceholder .placeholder, .forceCommunityPlaceholder .placeholder * {background:transparent !important;} @media only screen and (max-width: 47.999999em) { .cHeaderOverlay {margin-top:0;padding-bottom:54px;} #header-overlay {border-width:4px;} .cHeaderOverlay:before {background-color:#154284;border-radius:100%;bottom:54px;content:'';filter:blur(3rem);height:2.6rem;left:2rem;position:absolute;right:2rem;} .cBrandingProfile {width:60px !important;height:60px !important;top:8px !important;left:8px;} .cHeaderLine {height:60px;position:relative;border:none;} .cSearchPublisher {height:54px !important;border-left:none;border-top:1px solid hsla(0,0%,100%,.12);left:0;width:100% !important;top:60px;padding-top:6px;background:#181733;} .cTopLeftCon {position:absolute;right:12px;width:36px;border-radius:50%;height:36px;top:50%;box-shadow:0 2px 3px 0 rgba(0,0,0,.25);background:hsla(0,0%,100%,.12);transform:translateY(-50%);} .cTopLeftCon .slds-button {margin:0;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);} .forceCommunityGlobalNavigation .slds-is-fixed>.slds-list_vertical {margin-left:auto;border-left:1px solid hsla(0,0%,100%,.12);background:#181733;} .slds-container_fluid {justify-content:flex-start;} .ui-widget[data-item-id="1840f5dc-ab98-4446-9d04-3c9ab3078d4c"] {display:none;} .cKNOW_centroDeAyudaFAQs {margin-top:118px !important;margin-bottom:20px !important;padding:3rem 1rem 1rem !important;height:auto !important;} .cKNOW_centroDeAyudaFAQs p {line-height:1.2;font-size:28px !important;} .siteforceServiceBody .siteforceContentArea {margin:1rem;} .forceCommunityHeadline .headlineTitleText, .forceCommunityRichText h1, span .slds-rich-text-editor__output {font-size:28px !important;line-height:1.2;} .forceTopicFeaturedTopicItem.topicItem {width:auto !important;height:calc(100vw - 140px) !important;float:none !important;padding:0 30px 25px !important;} .forceTopicFeaturedTopicItem.topicItem .topicLabel {padding-bottom:12px;} .article-list .listContent {margin-left:0;} .slds-rich-text-editor__output p {margin-left:0;margin-right:0;} .article-item {height:auto !important;padding:0 !important;} .selfServiceArticleListItem .footer, .article-link.selfServiceArticleHeaderDetail:empty {display:none !important;} .cKNOW_Redes.social_accounts__account_list {text-align:left !important;} .forceCommunitySearch > div:first-child {display:none !important;} .forceCommunitySearch .resultsWrapper {margin-left:0 !important;} }</style><style>.siteforceContentArea .comm-layout-column .ui-widget:not(:last-child),.siteforceContentArea .cb-section_column .ui-widget:not(:last-child){margin-bottom:var(--lwc-uiWidgetMarginBottom,1.5rem)}.siteforceContentArea .comm-layout-column:not(:empty){padding-top:var(--lwc-layoutVerticalPadding,0.75rem);padding-bottom:var(--lwc-layoutVerticalPadding,0.75rem)}:root{--dxp-g-root:var(--lwc-dxpGRoot,rgb(24, 23, 51));--dxp-g-root-1:var(--lwc-dxpGRoot1,rgb(37, 36, 79));--dxp-g-root-2:var(--lwc-dxpGRoot2,rgb(64, 61, 135));--dxp-g-root-3:var(--lwc-dxpGRoot3,rgb(126, 123, 196));--dxp-g-root-contrast:var(--lwc-dxpGRootContrast,rgb(0, 0, 0));--dxp-g-root-contrast-1:var(--lwc-dxpGRootContrast1,rgb(20, 20, 20));--dxp-g-root-contrast-2:var(--lwc-dxpGRootContrast2,rgb(61, 61, 61));--dxp-g-root-contrast-3:var(--lwc-dxpGRootContrast3,rgb(122, 122, 122));--dxp-g-neutral:var(--lwc-dxpGNeutral,#6e6964);--dxp-g-neutral-1:var(--lwc-dxpGNeutral1,rgb(131, 125, 119));--dxp-g-neutral-2:var(--lwc-dxpGNeutral2,rgb(170, 166, 162));--dxp-g-neutral-3:var(--lwc-dxpGNeutral3,rgb(229, 227, 226));--dxp-g-neutral-contrast:var(--lwc-dxpGNeutralContrast,#fff);--dxp-g-neutral-contrast-1:var(--lwc-dxpGNeutralContrast1,#000);--dxp-g-neutral-contrast-2:var(--lwc-dxpGNeutralContrast2,#000);--dxp-g-neutral-contrast-3:var(--lwc-dxpGNeutralContrast3,#000);--dxp-g-brand:var(--lwc-dxpGBrand,rgb(37, 116, 169));--dxp-g-brand-1:var(--lwc-dxpGBrand1,rgb(44, 139, 202));--dxp-g-brand-2:var(--lwc-dxpGBrand2,rgb(106, 176, 222));--dxp-g-brand-3:var(--lwc-dxpGBrand3,rgb(206, 229, 244));--dxp-g-brand-contrast:var(--lwc-dxpGBrandContrast,rgb(255, 255, 255));--dxp-g-brand-contrast-1:var(--lwc-dxpGBrandContrast1,rgb(255, 255, 255));--dxp-g-brand-contrast-2:var(--lwc-dxpGBrandContrast2,rgb(255, 255, 255));--dxp-g-brand-contrast-3:var(--lwc-dxpGBrandContrast3,rgb(255, 255, 255));--dxp-g-success:#4bca81;--dxp-g-success-1:#36b66c;--dxp-g-success-2:#237747;--dxp-g-success-3:#07190f;--dxp-g-success-contrast:#000;--dxp-g-success-contrast-1:#000;--dxp-g-success-contrast-2:#fff;--dxp-g-success-contrast-3:#fff;--dxp-g-destructive:#c23934;--dxp-g-destructive-1:#a2302b;--dxp-g-destructive-2:#611d1a;--dxp-g-destructive-3:#010000;--dxp-g-destructive-contrast:#fff;--dxp-g-destructive-contrast-1:#fff;--dxp-g-destructive-contrast-2:#fff;--dxp-g-destructive-contrast-3:#fff;--dxp-g-warning:#ffb75d;--dxp-g-warning-1:#ffa534;--dxp-g-warning-2:#e27d00;--dxp-g-warning-3:#673900;--dxp-g-warning-contrast:#000;--dxp-g-warning-contrast-1:#000;--dxp-g-warning-contrast-2:#000;--dxp-g-warning-contrast-3:#fff;--dxp-g-info:#16325c;--dxp-g-info-1:#0e203b;--dxp-g-info-2:#000000;--dxp-g-info-3:#000000;--dxp-g-info-contrast:#fff;--dxp-g-info-contrast-1:#fff;--dxp-g-info-contrast-2:#fff;--dxp-g-info-contrast-3:#fff;--dxp-g-offline:#444;--dxp-g-offline-1:#303030;--dxp-g-offline-2:#070707;--dxp-g-offline-3:#000000;--dxp-g-offline-contrast:#fff;--dxp-g-offline-contrast-1:#fff;--dxp-g-offline-contrast-2:#fff;--dxp-g-offline-contrast-3:#fff;--dxp-g-spacing-none:0!important;--dxp-g-spacing-xxxsmall:.125rem;--dxp-g-spacing-xxsmall:.25rem;--dxp-g-spacing-xsmall:.5rem;--dxp-g-spacing-small:.75rem;--dxp-g-spacing-medium:1rem;--dxp-g-spacing-large:1.5rem;--dxp-g-spacing-xlarge:2rem;--dxp-g-spacing-xxlarge:3rem;--dxp-g-root-font-family:var(--lwc-fontFamily,FC Barcelona);--dxp-g-heading-font-family:var(--lwc-fontFamilyHeader,FC Barcelona);--dxp-g-font-size-1:.625rem;--dxp-g-font-size-2:.75rem;--dxp-g-font-size-3:.8125rem;--dxp-g-font-size-4:.875rem;--dxp-g-font-size-5:1rem;--dxp-g-font-size-6:1.125rem;--dxp-g-font-size-7:1.25rem;--dxp-g-font-size-8:1.5rem;--dxp-g-font-size-9:1.75rem;--dxp-g-font-size-10:2rem;--dxp-g-font-size-11:2.625rem;--dxp-s-html-font-size:16px;--dxp-s-text-heading-extra-large-font-family:var(--lwc-fontFamilyHeader,FC Barcelona);--dxp-s-text-heading-extra-large-font-size:2.5rem;--dxp-s-text-heading-extra-large-font-style:normal;--dxp-s-text-heading-extra-large-font-weight:300;--dxp-s-text-heading-extra-large-text-decoration:none;--dxp-s-text-heading-extra-large-text-transform:var(--lwc-textTransform,none);--dxp-s-text-heading-extra-large-line-height:1.25;--dxp-s-text-heading-extra-large-letter-spacing:0;--dxp-s-text-heading-large-font-family:var(--lwc-fontFamilyHeader,FC Barcelona);--dxp-s-text-heading-large-font-size:1.75rem;--dxp-s-text-heading-large-font-style:normal;--dxp-s-text-heading-large-font-weight:300;--dxp-s-text-heading-large-text-decoration:none;--dxp-s-text-heading-large-text-transform:var(--lwc-textTransform,none);--dxp-s-text-heading-large-line-height:1.25;--dxp-s-text-heading-large-letter-spacing:0;--dxp-s-text-heading-medium-font-family:var(--lwc-fontFamilyHeader,FC Barcelona);--dxp-s-text-heading-medium-font-size:1.25rem;--dxp-s-text-heading-medium-font-style:normal;--dxp-s-text-heading-medium-font-weight:300;--dxp-s-text-heading-medium-text-decoration:none;--dxp-s-text-heading-medium-text-transform:var(--lwc-textTransform,none);--dxp-s-text-heading-medium-line-height:1.25;--dxp-s-text-heading-medium-letter-spacing:0;--dxp-s-text-heading-small-font-family:var(--lwc-fontFamilyHeader,FC Barcelona);--dxp-s-text-heading-small-font-size:1.125rem;--dxp-s-text-heading-small-font-style:normal;--dxp-s-text-heading-small-font-weight:300;--dxp-s-text-heading-small-text-decoration:none;--dxp-s-text-heading-small-text-transform:var(--lwc-textTransform,none);--dxp-s-text-heading-small-line-height:1.25;--dxp-s-text-heading-small-letter-spacing:0;--dxp-s-body-font-family:var(--lwc-fontFamily,FC Barcelona);--dxp-s-body-font-size:1rem;--dxp-s-body-font-style:normal;--dxp-s-body-font-weight:400;--dxp-s-body-text-decoration:none;--dxp-s-body-text-transform:none;--dxp-s-body-line-height:1.5;--dxp-s-body-letter-spacing:0;--dxp-s-body-small-font-family:var(--lwc-fontFamily,FC Barcelona);--dxp-s-body-small-font-size:.75rem;--dxp-s-body-small-font-style:normal;--dxp-s-body-small-font-weight:400;--dxp-s-body-small-text-decoration:none;--dxp-s-body-small-text-transform:none;--dxp-s-body-small-line-height:1.25;--dxp-s-body-small-letter-spacing:0;--dxp-s-button-font-family:var(--lwc-fontFamily,FC Barcelona);--dxp-s-button-font-size:1rem;--dxp-s-button-font-style:normal;--dxp-s-button-font-weight:400;--dxp-s-button-text-transform:var(--lwc-textTransform,none);--dxp-s-button-line-height:2;--dxp-s-button-letter-spacing:0;--dxp-s-link-text-decoration:none;--dxp-s-link-text-decoration-focus:underline;--dxp-s-link-text-decoration-hover:underline;--dxp-s-site-logo-path:var(--lwc-brandLogoImage,/faq/file-asset/fcbcrest?v=1);--dxp-s-site-logo-url:var(--lwc-brandLogoImage,url(/faq/file-asset/fcbcrest?v=1));--dxp-s-section-columns-max-width:1800px;--dxp-s-header-content-max-width:1rem;--dxp-s-footer-content-max-width:1rem;--dxp-s-section-content-spacing-block-start:1rem;--dxp-s-section-content-spacing-block-end:1rem;--dxp-s-column-spacer-size:1rem;--dxp-s-component-wrapper-spacer-size:1.5rem;--dxp-s-section-columns-max-width-mobile:none;--dxp-s-header-content-max-width-mobile:none;--dxp-s-footer-content-max-width-mobile:none;--dxp-s-section-content-spacing-block-start-mobile:.75rem;--dxp-s-section-content-spacing-block-end-mobile:.75rem;--dxp-s-column-spacer-size-mobile:.75rem;--dxp-s-component-wrapper-spacer-size-mobile:1.5rem}</style></head><body class="null loading"><div class="auraMsgBox auraLoadingBox" id="auraLoadingBox"><div class="logo"></div><div class="spinner"></div><span>Loading</span></div><div class="" id="auraErrorMask"><div class="auraErrorBox" id="auraError"><span><a id="dismissError" class="close">脳</a>Sorry to interrupt</span><div id="auraErrorMessage">CSS Error</div><div id="auraErrorStack"></div><div class="auraErrorFooter"><a href="?" id="auraErrorReload">Refresh</a></div></div></div><script data-src="/faq/jslibrary/1732391610000/canvas/CanvasRendering.js"></script><script data-src="/faq/jslibrary/1732391610000/ui-analytics-reporting/EclairNG.js"></script><script src="/faq/s/sfsites/l/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22siteforce%3AcommunityApp%22%2C%22fwuid%22%3A%22dzlEdDRVZ1RsVXFtVkduczVYNVVfZ1ZuNVJhc1EyaHA2ZTdMUkxCNEw5Y1E5LjMyMC4y%22%2C%22loaded%22%3A%7B%22APPLICATION%40markup%3A%2F%2Fsiteforce%3AcommunityApp%22%3A%221180_5uipvNSFkxlY1lsD8egjIg%22%7D%2C%22apce%22%3A1%2C%22apck%22%3A%22JHt0aW1lc3RhbXB9MDAwMDAwMDAxMjNlbl9VUw%22%2C%22mlr%22%3A1%2C%22pathPrefix%22%3A%22%2Ffaq%22%2C%22dns%22%3A%22c%22%2C%22ls%22%3A1%2C%22lrmc%22%3A%22-386269907%22%7D/inline.js?aura.attributes=%7B%22ac%22%3A%22%22%2C%22authenticated%22%3A%22false%22%2C%22brandingSetId%22%3A%229bddc02d-a6a8-407c-9708-332becc865d5%22%2C%22formFactor%22%3A%22LARGE%22%2C%22isHybrid%22%3A%22false%22%2C%22language%22%3A%22en_US%22%2C%22pageId%22%3A%2230618f51-d8a1-4825-b73b-5e697af958b7%22%2C%22publishedChangelistNum%22%3A%2235%22%2C%22schema%22%3A%22Published%22%2C%22themeLayoutType%22%3A%22Inner%22%2C%22uds%22%3A%22false%22%2C%22viewType%22%3A%22Published%22%7D"></script><script src="/faq/s/sfsites/l/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22siteforce%3AcommunityApp%22%2C%22fwuid%22%3A%22dzlEdDRVZ1RsVXFtVkduczVYNVVfZ1ZuNVJhc1EyaHA2ZTdMUkxCNEw5Y1E5LjMyMC4y%22%2C%22loaded%22%3A%7B%22APPLICATION%40markup%3A%2F%2Fsiteforce%3AcommunityApp%22%3A%221180_5uipvNSFkxlY1lsD8egjIg%22%7D%2C%22apce%22%3A1%2C%22apck%22%3A%22JHt0aW1lc3RhbXB9MDAwMDAwMDAxMjNlbl9VUw%22%2C%22mlr%22%3A1%2C%22pathPrefix%22%3A%22%2Ffaq%22%2C%22dns%22%3A%22c%22%2C%22ls%22%3A1%2C%22lrmc%22%3A%22-386269907%22%7D/resources.js?pu=1&pv=1732231535000-703096812&rv=1731424999000"></script><script src="/faq/s/sfsites/auraFW/javascript/dzlEdDRVZ1RsVXFtVkduczVYNVVfZ1ZuNVJhc1EyaHA2ZTdMUkxCNEw5Y1E5LjMyMC4y/aura_prod.js"></script><script src="/faq/s/sfsites/l/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22siteforce%3AcommunityApp%22%2C%22serializationVersion%22%3A%221-9.320.2-b%22%2C%22parts%22%3A%22f%22%2C%22loaded%22%3A%7B%22APPLICATION%40markup%3A%2F%2Fsiteforce%3AcommunityApp%22%3A%221180_5uipvNSFkxlY1lsD8egjIg%22%7D%2C%22dns%22%3A%22c%22%2C%22ls%22%3A1%2C%22lrmc%22%3A%22-386269907%22%7D/app.js?3="></script><script src="/faq/s/sfsites/l/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22siteforce%3AcommunityApp%22%2C%22fwuid%22%3A%22dzlEdDRVZ1RsVXFtVkduczVYNVVfZ1ZuNVJhc1EyaHA2ZTdMUkxCNEw5Y1E5LjMyMC4y%22%2C%22loaded%22%3A%7B%22APPLICATION%40markup%3A%2F%2Fsiteforce%3AcommunityApp%22%3A%221180_5uipvNSFkxlY1lsD8egjIg%22%7D%2C%22apce%22%3A1%2C%22apck%22%3A%22JHt0aW1lc3RhbXB9MDAwMDAwMDAxMjNlbl9VUw%22%2C%22mlr%22%3A1%2C%22pathPrefix%22%3A%22%2Ffaq%22%2C%22dns%22%3A%22c%22%2C%22ls%22%3A1%2C%22lrmc%22%3A%22-386269907%22%7D/bootstrap.js?aura.attributes=%7B%22ac%22%3A%22%22%2C%22authenticated%22%3A%22false%22%2C%22brandingSetId%22%3A%229bddc02d-a6a8-407c-9708-332becc865d5%22%2C%22formFactor%22%3A%22LARGE%22%2C%22isHybrid%22%3A%22false%22%2C%22language%22%3A%22en_US%22%2C%22pageId%22%3A%2230618f51-d8a1-4825-b73b-5e697af958b7%22%2C%22publishedChangelistNum%22%3A%2235%22%2C%22schema%22%3A%22Published%22%2C%22themeLayoutType%22%3A%22Inner%22%2C%22uds%22%3A%22false%22%2C%22viewType%22%3A%22Published%22%7D"></script></body></html>