Submit a ticket : Libro.fm

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ticket_section"> <label class=" required control-label cf_device_1185086-label " for="helpdesk_ticket_cf_device_1185086">Listening Device</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_device_1185086]" id="helpdesk_ticket_custom_field_cf_device_1185086"><option value="">...</option> <option data-id="48000727015" value="iOS">iOS</option> <option data-id="48000727016" value="Android">Android</option> <option data-id="48000727017" value="Computer">Computer</option> <option data-id="48000727018" value="Other">Other</option> <option data-id="48000727019" value="Not Applicable">Not Applicable</option></select> </div> </div> </textarea> <div class="control-group " > <label class=" required control-label ticket_type-label " for="helpdesk_ticket_ticket_type">Question Category</label> <div class="controls "> <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." 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transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group')); initLookupFields(transformedElements, true); } }); jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change'); jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change'); initLookupFields(); }); jQuery("#helpdesk_ticket_email").focusout(function(){ var ticket_email = jQuery("#helpdesk_ticket_email").val(); if(false){ jQuery.ajax({ type: 'POST', data: {email : ticket_email}, datatype: 'json', url: "/helpdesk/commons/user_companies", success: function(data){ if(data != false){ jQuery('#helpdesk_ticket_company_id').empty(); jQuery.each(data, function(key, val){ jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id"); }); if(!jQuery("#cc_emails").hasClass("non_company_ccs")){ jQuery("#helpdesk_ticket_company_id").on("change", function(){ jQuery("#cc_emails_filter").select2('val', '').empty(); }); } jQuery('#helpdesk_ticket_company_id').val('').change(); jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email")); jQuery('#helpdesk_ticket_company_id').removeAttr("disabled"); jQuery('.company-label').parent().slideDown(); jQuery('#add-cc-button').slideDown(); }else{ jQuery('#helpdesk_ticket_company_id').attr("disabled", true); jQuery('.company-label').parent().slideUp(); if(false) jQuery('#add-cc-button, #cc-emails').slideUp(); } } }); } }).trigger("focusout"); var form_submitted = false; jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) { var _form = jQuery('#new_helpdesk_ticket'); var validForm = _form.valid(); _form.find('.datepicker_popover').each(function(index) { validForm = jQuery(this).valid() && validForm; }); if(validForm) { jQuery(this).removeClass('cancel'); } else { jQuery(this).addClass('cancel'); return false; } var cc_emails = _form.find('input[name="cc_emails"]') var cc_emails_val = cc_emails.val() if (cc_emails_val && cc_emails_val.split(",").length >= 50) { alert('You can add upto 50 CC emails'); return false; } if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){ var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles)); removeFromSessionStorage('seenArticlesArray'); } _form.find("button, a.btn").attr('disabled',true); }); $(window).on('load', function() { $('[id^="helpdesk_ticket_group_"]').trigger('change'); }); })(jQuery); //]]> </script> <script> //<![CDATA[ (function($){ $(document).ready(function(){ $("#helpdesk_ticket_email").focusout(function(){ var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase(); var current_user_email = ""; var $nameField = $("#name_field"); (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown(); }); }); })(jQuery); //]]> </script> <script type="text/javascript"> var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown'); if (ticketFormsDropdown) { var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading'); ticketFormPageTitle && ticketFormPageTitle.classList.add('hide'); } </script> </div> </div> <div class="column column--sm-4 " id="new-ticket-search"></div> </div> </div> </div> </div> </div> <div class="layout__footer"> <footer class="footer-container"> <div class="footer-container__wrapper bt-container"> <div class="bt-container-inner footer-container__inner"> <div class="footer-container__col footer-container__col--copyright"> <p>Libro.fm</p> </div> <div class="footer-container__col footer-container__col--social-links"> <a href="https://www.instagram.com/librofm" target="_blank" class="footer-social-link fa fa-instagram"></a> <a href="https://twitter.com/librofm" target="_blank" class="footer-social-link fa fa-twitter"></a> <a href="https://www.facebook.com/Librofm" target="_blank" class="footer-social-link fa fa-facebook"></a> <a href="https://www.youtube.com/channel/UCsMOB_dN99xAKh-sRwYFxxg" target="_blank" class="footer-social-link fa fa-youtube"></a> </div> </div> </div> </footer> </div> </div> <script src="//cdn.jsdelivr.net/jquery.magnific-popup/1.0.0/jquery.magnific-popup.min.js"></script> <script src="//cdn.jsdelivr.net/highlight.js/9.10.0/highlight.min.js"></script> <script> (function($) { hljs.initHighlightingOnLoad(); var BT_SETTINGS = { css: { activeClass: "is-active", hiddenClass: "is-hidden", visibleClass: "is-visible" } }; var Utils = { isHomepage: function() { return $("[data-home-page]").length > 0; } }; var $topbar = $("[data-topbar]"); var $heroUnit = $("[data-hero-unit]"); var $topSearchBar = $(".topbar__search .hc-search-form"); var $topSearchBarQuery = $topSearchBar.find("input.special"); var $topSearchBarBtn = $(".topbar__btn-search"); $topbar.removeClass(BT_SETTINGS.css.hiddenClass); 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input.special').attr('placeholder', 'Search'); $('<div />', { class:'sidebar-overlay' }).appendTo('body'); $(document).on('click', '.js-sidenav-category-link', function (e) { e.preventDefault(); var $categoryItem = $(this).parents('.sidenav-category'); $categoryItem.toggleClass('is-active').siblings().removeClass('is-active'); }); $(document).on('click', '.js-sidenav-section-link', function (e) { e.preventDefault(); var $categoryItem = $(this).parents('.sidenav-section'); $categoryItem.toggleClass('is-active').siblings().removeClass('is-active'); }); var $sidebarToggle = $(".js-sidebar-toggle, .sidebar-overlay"); $sidebarToggle.on("click", function() { $("body").toggleClass("sidenav-open"); $(".side-nav").toggleClass("show"); $(".sidebar-overlay").toggleClass("active"); }); var $currentArticle = $('.sidenav-article.is-active'); var $currentArticlePrev = $currentArticle.prev(); var $currentArticleNext = $currentArticle.next(); var $prevNextWrapper = $('.prevnext'); 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address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. 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