Getting started in the Community | Gainsight Community

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href="https://communities.gainsight.com/guides-tutorials-and-learning-material-28" title="Guides, tutorials and learning material" topicsCount="24" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Guides, tutorials and learning material</span><span class="text--meta">24</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/gdpr-dsa-privacy-29" title="GDPR, DSA & Privacy" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">GDPR, DSA & Privacy</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-5574-item-12" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-254" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-254" track="[object Object]" href="https://communities.gainsight.com/content-management-254" title="Content Management" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Content Management</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-254" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-254"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-5574-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/creating-content-32" title="Creating content" topicsCount="16" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Creating content</span><span class="text--meta">16</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-content-33" title="Moderating content" topicsCount="20" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating content</span><span class="text--meta">20</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/highlighting-content-34" title="Highlighting content" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Highlighting content</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dealing-with-spam-35" title="Dealing with spam" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dealing with spam</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/seo-36" title="SEO" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SEO</span><span class="text--meta">11</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-5574-item-13" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-255" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-255" track="[object Object]" href="https://communities.gainsight.com/platform-modules-255" title="Platform Modules" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Platform Modules</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-255" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-255"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-5574-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/community-38" title="Community" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Community</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/knowledge-base-39" title="Knowledge base" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Knowledge base</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ideation-40" title="Ideation" topicsCount="15" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ideation</span><span class="text--meta">15</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/events-41" title="Events" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Events</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/groups-42" title="Groups" topicsCount="17" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Groups</span><span class="text--meta">17</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/product-updates-43" title="Product updates" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Product updates</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li 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id="downshift-5574-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/registration-login-sso-65" title="Registration, Login, SSO" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Registration, Login, SSO</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/email-campaigns-66" title="Email Campaigns" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Email Campaigns</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-5574-item-16" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-258" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-258" track="[object Object]" href="https://communities.gainsight.com/customization-integrations-258" title="Customization & Integrations" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Customization & Integrations</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-258" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-258"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-5574-item-25" role="option"><a track="[object Object]" 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role="option"><a track="[object Object]" href="https://communities.gainsight.com/languages-278" title="Languages" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Languages</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/sso-53" title="SSO" topicsCount="13" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SSO</span><span class="text--meta">13</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrations-54" title="Integrations" topicsCount="23" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Integrations</span><span class="text--meta">23</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/api-55" title="API" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">API</span><span class="text--meta">10</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-93" role="option"><a track="[object Object]" href="https://communities.gainsight.com/emails-56" title="Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Emails</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-5574-item-94" role="option"><a track="[object Object]" href="https://communities.gainsight.com/third-party-scripts-57" title="Third-party Scripts" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Third-party Scripts</span><span 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It makes all the difference!","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d10286de-6f2a-4ada-94fc-7a19f4070149_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d10286de-6f2a-4ada-94fc-7a19f4070149_thumb.png","image_src":null,"target":false},{"title":"Say hello!","url":"https:\/\/communities.gainsight.com\/community-news-2\/let-s-introduce-ourselves-9334","description":"We are a pretty diverse bunch here and you are unique. Can't wait to know you!","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png","image_src":null,"target":false},{"title":"GameChanger hall of fame","url":"https:\/\/communities.gainsight.com\/leaderboard?period=allTime","description":"Start engaging, climb the ranks, and become a part of the legacy","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png","image_src":null,"target":false}],"config":{"borderRadius":3,"enableBorder":true,"quickLinks":[{"title":"Craft your persona","url":"https:\/\/communities.gainsight.com\/settings\/profile","description":"Put a face and some experience to your username. 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Can't wait to know you!","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png","image_src":null,"target":false},{"title":"GameChanger hall of fame","url":"https:\/\/communities.gainsight.com\/leaderboard?period=allTime","description":"Start engaging, climb the ranks, and become a part of the legacy","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png","image_src":null,"target":false}],"title":"The Community starts with you","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"CONTENT","selectedCardsPerRow":3},"title":"The Community starts with you","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading quick_links__heading">The Community starts with you</h3><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://communities.gainsight.com/settings/profile" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/d10286de-6f2a-4ada-94fc-7a19f4070149_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/d10286de-6f2a-4ada-94fc-7a19f4070149_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Craft your persona</h3></header><p class="text--meta card-widget-text">Put a face and some experience to your username. It makes all the difference!</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/0fcaf286-a1cf-4e1a-a3f3-0ee07654466d_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Say hello!</h3></header><p class="text--meta card-widget-text">We are a pretty diverse bunch here and you are unique. Can't wait to know you!</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://communities.gainsight.com/leaderboard?period=allTime" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/6073ea44-ad0a-459b-ad96-eee3d1abaf35_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">GameChanger hall of fame</h3></header><p class="text--meta card-widget-text">Start engaging, climb the ranks, and become a part of the legacy</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":18286,"type":"discussion"}],"firstTopicsNumber":1,"buttonLabel":"What does 'Community' mean to us?","buttonURL":"https:\/\/communities.gainsight.com\/community-news-2\/community-is-equal-to-product-by-nick-mehta-on-inc-dot-com-14546?tid=14546&fid=2","subtitle":"","backgroundColor":"","title":"","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"WIDGET STYLE"},"featuredTopics":[{"url":"https:\/\/communities.gainsight.com\/community-news-2\/how-does-the-gainsight-community-bring-value-to-you-18286","title":"How does the Gainsight Community bring value to you?","description":"<p>The Gainsight Community feels like Home to me.\u00a0<\/p><p>Anyone can take part - including the occasionally socially awkward people like me \ud83d\ude05. In joining, I found what I like to call my \u00ab external colleagues \u00bb, which make such a difference for those of us in one-man band operations.<\/p><p>The time you spend helping out you get back tenfold as these interactions make you a better, sharper and more thoughtful CSOps or Digital CS practitioner.<\/p><p>\u00a0<\/p><p>--<\/p><p>\u00a0<\/p><p>There\u2019s obviously a longer story behind this. And it goes like this:<\/p><p>I really did struggle with the concept of Community initially. It just didn\u2019t feel natural to me (for many reasons). Why should I expose my struggles in public, right?\u00a0<\/p><p>Couldn\u2019t have been more wrong\u2026\u00a0<\/p><p>I started with idea posting for something that was already possible and I haven\u2019t figured (that was a bit of a shame moment for me, but that\u2019s just not the vibe here), which was followed by posting more ideas for things that didn\u2019t exist with very little votes. So I was very much an idea poster, not a question poster and clearly not a helper.<\/p><p>That didn\u2019t make me click and it\u2019s the\u00a0\u2018Help Others\u2019 tab that did because it created that opportunity to think through others\u2019 problems and help them figure out solutions which in turn helped solve for similar (or not!) challenges. And that distance from the problem, it changes everything in how your approach it and the solution design.<\/p><p>In my opinion, that\u2019s what every new member should consider: post ideas, post questions but also <strong>look at others\u2019 questions and think through how you\u2019d approach it if you had to<\/strong>.\u00a0<\/p><p>And that\u2019s when I then got space warped into the gravitational singularity that this Community is.\u00a0<\/p><p>So I\u2019m curious:<\/p><ul><li><strong>What are your Community highlights? <\/strong><\/li>\t<li><strong>How does it help you\u00a0on a personal level?<\/strong><\/li><\/ul><p>In my experience, it was being in this cosmopolitan space where awkwardness is welcome. Not to say welcomed to be awkward\u00a0\ud83e\udd23\u00a0<\/p><ul><li><strong>And on a professional level?<\/strong><\/li><\/ul><p>For me, it\u2019s helping others engineer solutions is making me a better solution designer. I especially like responding to questions I don\u2019t have answers to off the top of my head so I can explore the arcane of Gainsight.\u00a0<\/p>","id":18286,"featuredImage":"","label":"","replyCount":2,"views":115,"post":{"id":79228,"author":{"id":6512,"url":"\/members\/alizee-6512","name":"alizee","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/df95ba6f-d746-499e-9876-63008b4a2da4.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"CS Ops Product Council 2023","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png"},{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"2023 GameChanger Award Winner","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bb025551-0a04-4cf9-9a2a-3d49be23209a_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>The Gainsight Community feels like Home to me.\u00a0<\/p><p>Anyone can take part - including the occasionally socially awkward people like me \ud83d\ude05. In joining, I found what I like to call my \u00ab external colleagues \u00bb, which make such a difference for those of us in one-man band operations.<\/p><p>The time you spend helping out you get back tenfold as these interactions make you a better, sharper and more thoughtful CSOps or Digital CS practitioner.<\/p><p>\u00a0<\/p><p>--<\/p><p>\u00a0<\/p><p>There\u2019s obviously a longer story behind this. And it goes like this:<\/p><p>I really did struggle with the concept of Community initially. It just didn\u2019t feel natural to me (for many reasons). Why should I expose my struggles in public, right?\u00a0<\/p><p>Couldn\u2019t have been more wrong\u2026\u00a0<\/p><p>I started with idea posting for something that was already possible and I haven\u2019t figured (that was a bit of a shame moment for me, but that\u2019s just not the vibe here), which was followed by posting more ideas for things that didn\u2019t exist with very little votes. So I was very much an idea poster, not a question poster and clearly not a helper.<\/p><p>That didn\u2019t make me click and it\u2019s the\u00a0\u2018Help Others\u2019 tab that did because it created that opportunity to think through others\u2019 problems and help them figure out solutions which in turn helped solve for similar (or not!) challenges. And that distance from the problem, it changes everything in how your approach it and the solution design.<\/p><p>In my opinion, that\u2019s what every new member should consider: post ideas, post questions but also <strong>look at others\u2019 questions and think through how you\u2019d approach it if you had to<\/strong>.\u00a0<\/p><p>And that\u2019s when I then got space warped into the gravitational singularity that this Community is.\u00a0<\/p><p>So I\u2019m curious:<\/p><ul><li><strong>What are your Community highlights? <\/strong><\/li>\t<li><strong>How does it help you\u00a0on a personal level?<\/strong><\/li><\/ul><p>In my experience, it was being in this cosmopolitan space where awkwardness is welcome. Not to say welcomed to be awkward\u00a0\ud83e\udd23\u00a0<\/p><ul><li><strong>And on a professional level?<\/strong><\/li><\/ul><p>For me, it\u2019s helping others engineer solutions is making me a better solution designer. I especially like responding to questions I don\u2019t have answers to off the top of my head so I can explore the arcane of Gainsight.\u00a0<\/p>","url":"\/community-news-2\/how-does-the-gainsight-community-bring-value-to-you-18286?postid=79228#post79228","creationDate":"2023-12-08T15:39:32+0000","relativeCreationDate":"1 year ago"},"contentType":"discussion","type":0,"likes":4,"hasCurrentUserLiked":false,"hasBestAnswer":false}],"serverSideProps":{"topics":[{"id":18286,"type":"discussion"}]},"allProductAreas":[{"id":"13","name":"CC Analytics & Reporting"},{"id":"14","name":"CC API & Integrations"},{"id":"15","name":"CC Community"},{"id":"16","name":"CC Customization"},{"id":"17","name":"CC Email Campaigns"},{"id":"18","name":"CC Embeddable Widgets"},{"id":"19","name":"CC Events"},{"id":"20","name":"CC Gamification & Engagement"},{"id":"21","name":"CC Groups"},{"id":"22","name":"CC Ideation"},{"id":"23","name":"CC Knowledge Base"},{"id":"24","name":"CC 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ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/meetings-office-hours-3","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/meetings-office-hours-3\/emea-admin-office-hours-thursday-session-06-03-2025-27271"},"id":"14624","publicId":"27271","title":"EMEA Admin Office Hours(Thursday session) -06\/03\/2025","content":"<p>This thread is for the Admin Office Hours session for Thursday March 6th,2025. Submit your questions to this thread and we'll address them during our session at\u00a0<strong>1-2:30\u00a0PM\u00a0UK Time<\/strong><br \/><br \/>There is no need to register for the sessions anymore.<\/p><p><strong>Join Zoom Meeting:<\/strong><\/p><p><a href=\"https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09<\/a><\/p><p>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>One tap mobile<br \/>+16699006833,,99150084271#,,1#,931784# US (San Jose)<br \/>+12532158782,,99150084271#,,1#,931784# US (Tacoma)<\/p><p>Dial by your location<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 669 900 6833 US (San Jose)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 253 215 8782 US (Tacoma)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 301 715 8592 US (Germantown)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 312 626 6799 US (Chicago)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 346 248 7799 US (Houston)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 646 876 9923 US (New York)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 888 475 4499 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 877 853 5257 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 80 71 279 440 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 116 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 48 798 004 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 224 879 8012 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 226 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 71 279 525 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 406 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 446 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 806 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 050 5050 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 040 1530 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 55 330 1762 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 3 978 6688 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 1801 227 228 Israel Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 330 088 5830 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 131 460 1196 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5237 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5240 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6591 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6592 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 358 2817 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 031 5717 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 260 5801 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 778 907 2071 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 438 809 7799 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 587 328 1099 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 374 4685 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 558 0588 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 855 703 8985 Canada Toll-free<br \/>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>Find your local number: https:\/\/gainsight.zoom.us\/u\/ach8<\/p>","categoryName":"Meetings & Office Hours","categoryId":"3","contentType":"conversation","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T04:14:40+00:00","lastActivityAt":"2025-03-03T04:14:40+00:00","lastContributor":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"lastPostId":0,"author":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/meetings-office-hours-3","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/meetings-office-hours-3\/emea-admin-office-hours-tuesday-session-04-03-2025-27270"},"id":"14623","publicId":"27270","title":"EMEA Admin Office Hours(Tuesday session) -04\/03\/2025","content":"<p>This thread is for the Admin Office Hours session for Tuesday March 4th,2025. Submit your questions to this thread and we'll address them during our session at\u00a0<strong>10-11:30 AM\u00a0UK Time<\/strong><br \/><br \/>There is no need to register for the sessions anymore.<\/p><p><strong>Join Zoom Meeting:<\/strong><\/p><p><a href=\"https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09<\/a><\/p><p>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>One tap mobile<br \/>+16699006833,,99150084271#,,1#,931784# US (San Jose)<br \/>+12532158782,,99150084271#,,1#,931784# US (Tacoma)<\/p><p>Dial by your location<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 669 900 6833 US (San Jose)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 253 215 8782 US (Tacoma)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 301 715 8592 US (Germantown)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 312 626 6799 US (Chicago)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 346 248 7799 US (Houston)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 646 876 9923 US (New York)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 888 475 4499 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 877 853 5257 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 80 71 279 440 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 116 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 48 798 004 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 224 879 8012 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 226 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 71 279 525 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 406 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 446 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 806 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 050 5050 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 040 1530 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 55 330 1762 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 3 978 6688 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 1801 227 228 Israel Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 330 088 5830 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 131 460 1196 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5237 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5240 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6591 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6592 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 358 2817 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 031 5717 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 260 5801 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 778 907 2071 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 438 809 7799 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 587 328 1099 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 374 4685 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 558 0588 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 855 703 8985 Canada Toll-free<br \/>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>Find your local number: https:\/\/gainsight.zoom.us\/u\/ach8<\/p>","categoryName":"Meetings & Office Hours","categoryId":"3","contentType":"conversation","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T04:13:01+00:00","lastActivityAt":"2025-03-03T04:13:01+00:00","lastContributor":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"lastPostId":0,"author":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/allow-special-characters-in-timeline-field-name-configurations-27269"},"id":"11761","publicId":"27269","title":"Allow Special Characters in Timeline Field Name Configurations","content":"<p>Under Administration &gt; Timeline &gt; Activity Types : Edit<\/p><p>When creating custom \/\u00a0new fields for timeline entries, there is a limitation on the number of characters allowed in the field title.\u00a0 Due to this, it would be beneficial to allow a few special characters in the field name to at least include a period . \/ underscore _ \/ ampersand &amp; (or allow for a hover to briefly explain\u00a0what is expected in that field)<\/p><p>One of the things we use timeline entries to capture and report on JO statistics, such as the # opened <strong>and<\/strong>\u00a0the percentage. Due to the only being able to use numbers or letters creating the field name that is descriptive enough, is a big challenge since I have to spell out the words: number \/ and \/ percentage (ie. Number and Percent Email Opened\u00a0(I have to combine both data points in one field as we can only have 15 fields in a timeline entry) it would be nice to put field name as # Emails Opened &amp; % Opened\u00a0<\/p><p>I cannot abbreviate number as # nor No. as a period is not allowed, and no without the . could be the word No (opposite of yes)<\/p><p>I cannot abbreviate percentage as % nor pct. as period is not allowed and no one would know what pct is.<\/p><p>Thanks for taking this into consideration<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":2,"votes":1,"replyCount":0,"publishedAt":"2025-03-02T18:04:48+00:00","lastActivityAt":"2025-03-02T18:04:48+00:00","lastContributor":{"id":"7867","username":"ahollen","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6f69e5cf-64c0-4c4b-823f-8458cfaf35d8.png"},"lastPostId":0,"author":{"id":"7867","username":"ahollen","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6f69e5cf-64c0-4c4b-823f-8458cfaf35d8.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/community-cs-scorecards-27267"},"id":"14622","publicId":"27267","title":"Community + CS Scorecards!","content":"<p>Hi All,<br \/><br \/>We recently implemented CS to go along with our Community implementation.<br \/><br \/>Is anyone using a community score as part of their Scorecard in CS?<br \/><br \/>If so, how are you thinking about this? I would love to know how other have thought about it and implemented it as well.<br \/><br \/>Any thoughts are greatly appreciated.<\/p><p>\u00a0<\/p><p>Anthony<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"conversation","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":1,"publishedAt":"2025-03-01T20:59:17+00:00","lastActivityAt":"2025-03-02T11:30:24+00:00","lastContributor":{"id":"6512","username":"alizee","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/df95ba6f-d746-499e-9876-63008b4a2da4.png"},"lastPostId":54208,"author":{"id":"13583","username":"ahamburg9","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 hours ago","lastReplyPublicId":"120424"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/customer-journey-widget-milestone-name-27268"},"id":"11760","publicId":"27268","title":"Customer Journey Widget milestone name","content":"<p>Hi all,<\/p><p>\u00a0<\/p><p>Currently, Manual Milestones in the Customer Journey widget are displayed using the 'Subject' name, which lacks consistency since they are often manually entered by users. Could we update this so that they appear with the actual Milestone Type Name instead of the timeline entry's Subject?<\/p><p>\u00a0<\/p><p>Thank you.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":3,"votes":1,"replyCount":0,"publishedAt":"2025-03-02T09:26:00+00:00","lastActivityAt":"2025-03-02T09:26:00+00:00","lastContributor":{"id":"14540","username":"stefanoboni","avatar":""},"lastPostId":0,"author":{"id":"14540","username":"stefanoboni","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/autofill-global-filter-configuration-16193"},"id":"7903","publicId":"16193","title":"Autofill Global Filter Configuration","content":"<p>One of these little Admin Quality of Life things I\u2019ve been meaning to post about for a while: Please autofill our global filter configuration!\u00a0<\/p><p>\u00a0<\/p><p>What I mean is this: Let\u2019s say I have a dashboard that sources 5 objects, and each of those 5 objects are responsible for 4 reports. When I configure the global filter, it asks which object I want to set as the default. So, for example, I select \u201cCompany\u201d and then configure my field. The global filter setup then autofills all 4 of my reports built off Company. Great!<\/p><p>\u00a0<\/p><p>However\u2026<\/p><p>\u00a0<\/p><p>The painful part now begins. Instead of being able to autofill each of the remaining 4 objects, I have to painstakingly configure my global filter for each of my remaining 16 reports. Why?? Please add an enhancement where I can have the rest of my 4 objects autofill once I select the right field. Thanks for considering.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":93,"votes":20,"replyCount":9,"publishedAt":"2023-03-27T22:54:55+00:00","lastActivityAt":"2025-03-02T01:21:06+00:00","lastContributor":{"id":"5338","username":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png"},"lastPostId":46394,"author":{"id":"1363","username":"spencer_engel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6db0ef8b-c868-4790-91a5-3ae4e8c09f99.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day 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Do you have a process, automation, or technology in place that helps streamline collaboration with Product Managers for prioritization and status updates?<\/p><p>We\u2019re currently working on formulating a program internally, and any shared knowledge or advice that can be shared publicly would be greatly appreciated!<\/p><p>Thanks in advance!<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T10:19:06+00:00","lastActivityAt":"2025-03-03T10:19:06+00:00","lastContributor":{"id":"13248","username":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/15eaca79-39a8-4e53-b4f0-5fecfb95fba1.png"},"lastPostId":0,"author":{"id":"13248","username":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/15eaca79-39a8-4e53-b4f0-5fecfb95fba1.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"33 minutes ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/integration-in-magento-1-27274"},"id":"8299","publicId":"27274","title":"Integration in Magento 1","content":"<p>Hi everyone,<\/p><p>I run the website <a href=\"https:\/\/www.zaun7.de\/\" rel=\"noopener noreferrer nofollow ugc\" target=\"_blank\">https:\/\/www.zaun7.de\/<\/a>, which is built on <strong>Magento 1<\/strong>, and I\u2019m looking for a way to integrate the Gainsight Product into it. Has anyone here already implemented it and can share some insights?<\/p><p>I\u2019m particularly interested in the technical requirements and whether there are any plugins or APIs that make the process easier\u2014especially given that Magento 1 is no longer officially supported. Any advice on compatibility or workarounds would be greatly appreciated.<\/p><p>Thanks in advance for your help!<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T10:00:10+00:00","lastActivityAt":"2025-03-03T10:00:10+00:00","lastContributor":{"id":"15711","username":"Freitag","avatar":""},"lastPostId":0,"author":{"id":"15711","username":"Freitag","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"52 minutes ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/share-timeline-activity-with-others-to-collaborate-add-notes-27251"},"id":"8297","publicId":"27251","title":"Share Timeline Activity with Others to Collaborate & Add Notes","content":"<p>Does anyone know of a way to have more than one person add notes to a Timeline Activity?\u00a0 I know someone can add comments,\u00a0 but is there any way to make the \u201cNOTES\u201d of a timeline activity editable by others in our company? Like a collaboration or share feature?<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"question","featuredImage":"","likes":0,"views":21,"votes":0,"replyCount":4,"publishedAt":"2025-02-27T14:47:41+00:00","lastActivityAt":"2025-03-03T08:10:24+00:00","lastContributor":{"id":"6075","username":"romihache","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4d65495-ce2f-42c7-af6b-4af9673effd5.png"},"lastPostId":25951,"author":{"id":"10301","username":"nburke","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 hours 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\/>\u3054\u53c2\u52a0\u3054\u5e0c\u671b\u306e\u65b9\u306f\u3001\u4ee5\u4e0b\u306e\u30ea\u30f3\u30af\u5148\u306e\u30a4\u30d9\u30f3\u30c8\u30da\u30fc\u30b8\u304b\u3089\u300cAttend\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3054\u53c2\u52a0\u767b\u9332\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01<\/p><oembed url=\"https:\/\/communities.gainsight.com\/events\/japan-gainsight-cs-%E3%83%86%E3%82%AF%E3%83%8B%E3%82%AB%E3%83%AB%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9%E3%82%A2%E3%83%AF%E3%83%BC-%E8%B3%AA%E5%95%8F%E4%BC%9A-647\"><\/oembed><p>\u00a0<\/p>","categoryName":"Gainsight Japan : \u65e5\u672c\u30b3\u30df\u30e5\u30cb\u30c6\u30a3","categoryId":"182","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6bc163f0-6c21-46e4-a686-49b01ee53d8e_thumb.png","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T05:00:41+00:00","lastActivityAt":"2025-03-03T05:00:41+00:00","lastContributor":{"id":"15126","username":"asanos","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/53362528-adcc-4e5b-ac3f-f72043cd04c3.png"},"lastPostId":0,"author":{"id":"15126","username":"asanos","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/53362528-adcc-4e5b-ac3f-f72043cd04c3.png"},"sticky":true,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/meetings-office-hours-3","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/meetings-office-hours-3\/emea-admin-office-hours-thursday-session-06-03-2025-27271"},"id":"14624","publicId":"27271","title":"EMEA Admin Office Hours(Thursday session) -06\/03\/2025","content":"<p>This thread is for the Admin Office Hours session for Thursday March 6th,2025. Submit your questions to this thread and we'll address them during our session at\u00a0<strong>1-2:30\u00a0PM\u00a0UK Time<\/strong><br \/><br \/>There is no need to register for the sessions anymore.<\/p><p><strong>Join Zoom Meeting:<\/strong><\/p><p><a href=\"https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09<\/a><\/p><p>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>One tap mobile<br \/>+16699006833,,99150084271#,,1#,931784# US (San Jose)<br \/>+12532158782,,99150084271#,,1#,931784# US (Tacoma)<\/p><p>Dial by your location<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 669 900 6833 US (San Jose)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 253 215 8782 US (Tacoma)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 301 715 8592 US (Germantown)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 312 626 6799 US (Chicago)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 346 248 7799 US (Houston)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 646 876 9923 US (New York)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 888 475 4499 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 877 853 5257 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 80 71 279 440 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 116 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 48 798 004 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 224 879 8012 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 226 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 71 279 525 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 406 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 446 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 806 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 050 5050 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 040 1530 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 55 330 1762 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 3 978 6688 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 1801 227 228 Israel Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 330 088 5830 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 131 460 1196 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5237 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5240 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6591 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6592 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 358 2817 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 031 5717 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 260 5801 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 778 907 2071 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 438 809 7799 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 587 328 1099 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 374 4685 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 558 0588 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 855 703 8985 Canada Toll-free<br \/>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>Find your local number: https:\/\/gainsight.zoom.us\/u\/ach8<\/p>","categoryName":"Meetings & Office Hours","categoryId":"3","contentType":"conversation","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T04:14:40+00:00","lastActivityAt":"2025-03-03T04:14:40+00:00","lastContributor":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"lastPostId":0,"author":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/meetings-office-hours-3","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/meetings-office-hours-3\/emea-admin-office-hours-tuesday-session-04-03-2025-27270"},"id":"14623","publicId":"27270","title":"EMEA Admin Office Hours(Tuesday session) -04\/03\/2025","content":"<p>This thread is for the Admin Office Hours session for Tuesday March 4th,2025. Submit your questions to this thread and we'll address them during our session at\u00a0<strong>10-11:30 AM\u00a0UK Time<\/strong><br \/><br \/>There is no need to register for the sessions anymore.<\/p><p><strong>Join Zoom Meeting:<\/strong><\/p><p><a href=\"https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/gainsight.zoom.us\/j\/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09<\/a><\/p><p>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>One tap mobile<br \/>+16699006833,,99150084271#,,1#,931784# US (San Jose)<br \/>+12532158782,,99150084271#,,1#,931784# US (Tacoma)<\/p><p>Dial by your location<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 669 900 6833 US (San Jose)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 253 215 8782 US (Tacoma)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 301 715 8592 US (Germantown)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 312 626 6799 US (Chicago)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 346 248 7799 US (Houston)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 646 876 9923 US (New York)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 888 475 4499 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 877 853 5257 US Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 80 71 279 440 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 116 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 48 798 004 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 224 879 8012 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 226 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 22 71 279 525 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 406 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 446 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +91 806 480 2722 India<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 050 5050 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 000 800 040 1530 India Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 55 330 1762 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +972 3 978 6688 Israel<br \/>\u00a0 \u00a0 \u00a0 \u00a0 1801 227 228 Israel Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 330 088 5830 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 131 460 1196 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5237 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 203 481 5240 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6591 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +44 208 080 6592 United Kingdom<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 358 2817 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 031 5717 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 0 800 260 5801 United Kingdom Toll-free<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 778 907 2071 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 438 809 7799 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 587 328 1099 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 374 4685 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 +1 647 558 0588 Canada<br \/>\u00a0 \u00a0 \u00a0 \u00a0 855 703 8985 Canada Toll-free<br \/>Meeting ID: 991 5008 4271<br \/>Password: 931784<br \/>Find your local number: https:\/\/gainsight.zoom.us\/u\/ach8<\/p>","categoryName":"Meetings & Office Hours","categoryId":"3","contentType":"conversation","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-03-03T04:13:01+00:00","lastActivityAt":"2025-03-03T04:13:01+00:00","lastContributor":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"lastPostId":0,"author":{"id":"820","username":"baji_bathula","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/fe6b9a84-9a2a-45c5-a0f3-384e33a1d318.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/allow-special-characters-in-timeline-field-name-configurations-27269"},"id":"11761","publicId":"27269","title":"Allow Special Characters in Timeline Field Name Configurations","content":"<p>Under Administration &gt; Timeline &gt; Activity Types : Edit<\/p><p>When creating custom \/\u00a0new fields for timeline entries, there is a limitation on the number of characters allowed in the field title.\u00a0 Due to this, it would be beneficial to allow a few special characters in the field name to at least include a period . \/ underscore _ \/ ampersand &amp; (or allow for a hover to briefly explain\u00a0what is expected in that field)<\/p><p>One of the things we use timeline entries to capture and report on JO statistics, such as the # opened <strong>and<\/strong>\u00a0the percentage. Due to the only being able to use numbers or letters creating the field name that is descriptive enough, is a big challenge since I have to spell out the words: number \/ and \/ percentage (ie. Number and Percent Email Opened\u00a0(I have to combine both data points in one field as we can only have 15 fields in a timeline entry) it would be nice to put field name as # Emails Opened &amp; % Opened\u00a0<\/p><p>I cannot abbreviate number as # nor No. as a period is not allowed, and no without the . could be the word No (opposite of yes)<\/p><p>I cannot abbreviate percentage as % nor pct. as period is not allowed and no one would know what pct is.<\/p><p>Thanks for taking this into consideration<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":2,"votes":1,"replyCount":0,"publishedAt":"2025-03-02T18:04:48+00:00","lastActivityAt":"2025-03-02T18:04:48+00:00","lastContributor":{"id":"7867","username":"ahollen","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6f69e5cf-64c0-4c4b-823f-8458cfaf35d8.png"},"lastPostId":0,"author":{"id":"7867","username":"ahollen","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6f69e5cf-64c0-4c4b-823f-8458cfaf35d8.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/community-cs-scorecards-27267"},"id":"14622","publicId":"27267","title":"Community + CS Scorecards!","content":"<p>Hi All,<br \/><br \/>We recently implemented CS to go along with our Community implementation.<br \/><br \/>Is anyone using a community score as part of their Scorecard in CS?<br \/><br \/>If so, how are you thinking about this? I would love to know how other have thought about it and implemented it as well.<br \/><br \/>Any thoughts are greatly appreciated.<\/p><p>\u00a0<\/p><p>Anthony<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"conversation","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":1,"publishedAt":"2025-03-01T20:59:17+00:00","lastActivityAt":"2025-03-02T11:30:24+00:00","lastContributor":{"id":"6512","username":"alizee","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/df95ba6f-d746-499e-9876-63008b4a2da4.png"},"lastPostId":54208,"author":{"id":"13583","username":"ahamburg9","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 hours ago","lastReplyPublicId":"120424"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/customer-journey-widget-milestone-name-27268"},"id":"11760","publicId":"27268","title":"Customer Journey Widget milestone name","content":"<p>Hi all,<\/p><p>\u00a0<\/p><p>Currently, Manual Milestones in the Customer Journey widget are displayed using the 'Subject' name, which lacks consistency since they are often manually entered by users. Could we update this so that they appear with the actual Milestone Type Name instead of the timeline entry's Subject?<\/p><p>\u00a0<\/p><p>Thank you.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":3,"votes":1,"replyCount":0,"publishedAt":"2025-03-02T09:26:00+00:00","lastActivityAt":"2025-03-02T09:26:00+00:00","lastContributor":{"id":"14540","username":"stefanoboni","avatar":""},"lastPostId":0,"author":{"id":"14540","username":"stefanoboni","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/autofill-global-filter-configuration-16193"},"id":"7903","publicId":"16193","title":"Autofill Global Filter Configuration","content":"<p>One of these little Admin Quality of Life things I\u2019ve been meaning to post about for a while: Please autofill our global filter configuration!\u00a0<\/p><p>\u00a0<\/p><p>What I mean is this: Let\u2019s say I have a dashboard that sources 5 objects, and each of those 5 objects are responsible for 4 reports. When I configure the global filter, it asks which object I want to set as the default. So, for example, I select \u201cCompany\u201d and then configure my field. The global filter setup then autofills all 4 of my reports built off Company. Great!<\/p><p>\u00a0<\/p><p>However\u2026<\/p><p>\u00a0<\/p><p>The painful part now begins. Instead of being able to autofill each of the remaining 4 objects, I have to painstakingly configure my global filter for each of my remaining 16 reports. Why?? Please add an enhancement where I can have the rest of my 4 objects autofill once I select the right field. Thanks for considering.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":93,"votes":20,"replyCount":9,"publishedAt":"2023-03-27T22:54:55+00:00","lastActivityAt":"2025-03-02T01:21:06+00:00","lastContributor":{"id":"5338","username":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png"},"lastPostId":46394,"author":{"id":"1363","username":"spencer_engel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6db0ef8b-c868-4790-91a5-3ae4e8c09f99.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day 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class="category-description text--meta">Discover the latest best practices and network with other industry experts</div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="9"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png" title="CS Perspectives from Gainsight" alt="CS Perspectives from Gainsight" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://communities.gainsight.com/cs-perspectives-from-gainsight-9" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">CS 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