Accessibility statement

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head> <meta charset="utf-8" /> <meta name="description" content="Read the accessibility statement for fca.org.uk" /> <link rel="canonical" href="https://www.fca.org.uk/accessibility" /> <meta property="og:site_name" content="FCA" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.fca.org.uk/accessibility" /> <meta property="og:title" content="Accessibility statement" /> <meta property="og:description" content="Read about our approach to accessibility on fca.org.uk, how to request accessible formats and report issues." /> <meta property="og:updated_time" content="2023-06-30T06:33:33+01:00" /> <meta property="article:published_time" content="2016-03-30T11:09:06+01:00" /> <meta property="article:modified_time" content="2023-06-30T06:33:33+01:00" /> <meta property="funnelback:content-type" content="Basic Page" /> <meta property="funnelback:created-date" content="30/03/2016" /> <meta property="funnelback:date-of-release-year" content="2016" /> <meta property="funnelback:nid" content="3186" /> <meta property="funnelback:published-year" content="2016" /> <meta property="funnelback:modified-date" content="30/06/2023" /> <meta name="twitter:card" content="summary" /> <meta name="twitter:description" content="Read about our approach to accessibility on fca.org.uk, how to request accessible formats and report issues." /> <meta name="twitter:title" content="Accessibility statement" /> <meta name="twitter:site" content="@TheFCA" /> <meta name="twitter:site:id" content="169431716" /> <meta name="twitter:image" content="https://www.fca.org.uk/sites/default/files/images/fca-logo-social-media.jpg" /> <meta name="theme-color" content="#fff" /> <meta name="apple-mobile-web-app-capable" content="yes" /> <meta name="apple-mobile-web-app-status-bar-style" content="black" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <style>div#sliding-popup, div#sliding-popup .eu-cookie-withdraw-banner, .eu-cookie-withdraw-tab {background: #6C1D45} div#sliding-popup.eu-cookie-withdraw-wrapper { background: transparent; 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class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-b99ef2d777745fa35d7181c6658af91cbc8aad32d795ca3f6e43b8af3e0de222"> <h3 class="promo-block__title heading__underline">Contact us</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Get in touch by phone, via our online form, or by post:</p> <p> </p> <p>Financial Conduct Authority<br> 12 Endeavour Square<br> London E20 1JN</p> <p> </p> </div><a href="/contact" class="promo-block__read-more btn btn--arrow-right" aria-label="Contact us - Contact us">Contact us</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">What we do</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-a90161213eb96ab6c16afddeccbef4f4265213f087e91973f4dda3c000b717ba"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-210b5d0a52c68d122e7b5b30f383c0646d37de28c39326f1f395e3ed91a74b41"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-f8ce36131e0003bad4a9cd4f11de2b0af492d6dd0e9e68597f3753f702dc4c6e"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-423925e74db87bf2d983ae778fc9231e94dca62f1066750f19d0d0668446495f"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-11b621c6a0e592af86cc7d3db3351bdb71f017a63db621df9a323d4be0a4d784"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-0e04fc6c75d6cdaee04eb677ca5feaa22145cce42080289fe4e177582ff3427f"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-bc797339933a3aa7d5469c8913655262dbc2e224a1baea86188d44516b69fb7f"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-e56a61366e171f6d4bfe7c5be1d5d2acec4e0a40651d978d580d93974c7563e8"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-68e6e96541e61110f9d018e16d55a0f49e8abc076c58f5558d292eec9fd11424 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-bac479b6f4b3ebd688905c007bd7f0b77e2c5a7d63c428d56d09c3bd5b43de22"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-02b0d45e8ba9d0d06dd23d8840a3a7efa320bc4f5cb00c9e4f6c37d97394edd1"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-134b32f00340dc85c97c712fc5f4cfcb96f19a4e4a7395316ebffa0db8a93e92"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content 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this website’s accessibility</a></li><li><a href="#section-compliance-status">Compliance status</a></li><li><a href="#section-non-accessible-content">Non-accessible content</a></li><li><a href="#section-disproportionate-burden">Disproportionate burden</a></li><li><a href="#section-content-that-s-not-within-the-scope-of-the-accessibility-regulations">Content that’s not within the scope of the accessibility regulations</a></li><li><a href="#section-how-we-tested-this-website">How we tested this website</a></li><li><a href="#section-what-we-re-doing-to-improve-accessibility">What we’re doing to improve accessibility</a></li></ul> </div> <section class="copy-block fca-about"> <div class="container"> <p>This statement does not apply to content on subdomains (for example <a href="https://register.fca.org.uk">register.fca.org.uk</a> or <a href="https://register.fca.org.uk">handbook.fca.org.uk</a>).</p> <p>This website is run by the Financial Conduct Authority (FCA). We have designed it to be used by as many people as possible. The text should be clear and simple to understand.</p> <p>You should be able to:</p> <ul> <li>zoom in up to 400% without problems</li> <li>navigate most of the website using just a keyboard</li> <li>navigate most of the website using speech recognition software</li> <li>listen to most of the website using a screen reader (including the most recent versions of JAWS and VoiceOver)</li> </ul> <p>We’ve also made the website text as simple as possible to understand.</p> <p><a href="https://mcmw.abilitynet.org.uk/">AbilityNet</a> has advice on making your device easier to use if you have a disability.</p> <p>Accessibility Service: Find out more about how we can <a href="/accessibility-statement/accessibility-service">adapt our service</a> to meet your needs.</p> </div> </section> <section id="section-how-accessible-this-website-is" class="copy-block fca-about"> <div class="container"> <h2>How accessible this website is</h2> <p>We know some parts of this website are not fully accessible:</p> <ul> <li>some pages and document attachments are not clearly written</li> <li>some images do not have good alternative text</li> <li>some PDF documents are not fully accessible</li> <li>some pages have insufficient colour contrast</li> <li>some error messages are not clearly associated with form controls</li> </ul> <p>We will update the statement when issues are fixed.</p> </div> </section> <section id="section-how-to-request-content-in-an-accessible-format" class="copy-block fca-about"> <div class="container"> <h2>How to request content in an accessible format</h2> <p>If you need information on this website in a different format <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="cbd1cda5-dbe4-4d8f-b6b7-756d7b4cfd5f" href="/alternative-publication-format-request-form" title="Alternative publication format request form">contact us</a> and tell us:</p> <ul> <li>the web address (URL) of the content</li> <li>your name and email address</li> <li>the format you need – for example large print, braille or audio</li> </ul> </div> </section> <section id="section-reporting-accessibility-problems-with-this-website" class="copy-block fca-about"> <div class="container"> <h2>Reporting accessibility problems with this website</h2> <p>We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, <a href="/cdn-cgi/l/email-protection#f18694939c9082859483b1979290df9e8396df849ace8284939b949285cca394819e8385d4c3c19092929482829893989d988588d4c3c19882828494d4c3c186988599d4c3c1979290df9e8396df849a">contact us</a>.</p> </div> </section> <section id="section-enforcement-procedure" class="copy-block fca-about"> <div class="container"> <h2>Enforcement procedure</h2> <p>If you <a href="/cdn-cgi/l/email-protection#186f7d7a75796b6c7d6a587e7b7936776a7f366d73276b6d7a727d7b6c255b777568747971766c3d2a28797a776d6c3d2a28797b7b7d6b6b717a7174716c613d2a28716b6b6d7d6b3d2a286f716c703d2a287e7b7936776a7f366d73">contact us with a complaint</a> and you are not happy with the response you can contact the <a href="https://www.equalityadvisoryservice.com/">Equality Advisory and Support Service</a>.<br> The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). </p> <ul> </ul> </div> </section> <section id="section-technical-information-about-this-website-s-accessibility" class="copy-block fca-about"> <div class="container"> <h2>Technical information about this website’s accessibility</h2> <p>The FCA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.</p> <ul> </ul> </div> </section> <section id="section-compliance-status" class="copy-block fca-about"> <div class="container"> <h2>Compliance status</h2> <p>This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.</p> <ul> </ul> </div> </section> <section id="section-non-accessible-content" class="copy-block fca-about"> <div class="container"> <h2>Non-accessible content</h2> <p>We list the content that is not accessible below with details of where it fails the success criteria. </p> <p>Non-compliance with the accessibility regulations</p> <ul> <li>A small number of pages have content in different languages where we have not identified the language. This fails WCAG 2.1A 3.1.1 success criteria (Language of page). </li> <li>Not all IDs used in ARIA and in labels are unique. This fails WCAG 2.1 success criteria 4.1.1 (Parsing).</li> <li>Not all IDs of active elements are unique. This fails WCAG 2.1 success criteria 4.1.1 (Parsing).</li> <li>Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1 3.3.1 success criteria (Error identification).</li> <li>Some images do not have an appropriate text alternative. This fails WCAG 2.1 success criteria 1.1.1 (Non-text content).</li> </ul> </div> </section> <section id="section-disproportionate-burden" class="copy-block fca-about"> <div class="container"> <h2>Disproportionate burden</h2> <p>Not applicable.</p> </div> </section> <section id="section-content-that-s-not-within-the-scope-of-the-accessibility-regulations" class="copy-block fca-about"> <div class="container"> <h2>Content that’s not within the scope of the accessibility regulations</h2> <p>The accessibility regulations <a href="http://www.legislation.gov.uk/uksi/2018/952/regulation/4/made">do not require us to fix PDFs or other documents published before 23 September 2018</a> if they’re not essential to providing our services.</p> <p>Any new PDFs or Word documents we publish will meet accessibility standards.</p> </div> </section> <section id="section-how-we-tested-this-website" class="copy-block fca-about"> <div class="container"> <h2>How we tested this website</h2> <p>This website was and is being tested for compliance with WCAG 2.1 A and AA standards. We carry out testing internally using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.</p> <p>We also carry out regular accessibility testing using independent external suppliers. </p> </div> </section> <section id="section-what-we-re-doing-to-improve-accessibility" class="copy-block fca-about"> <div class="container"> <h2>What we’re doing to improve accessibility</h2> <p>We are fixing the issues for each area listed above. We will update this page when issues are fixed.</p> <p>We include accessibility acceptance criteria when developing new components.</p> <p>This statement was prepared on 21 September 2020. It was last reviewed 20 June 2022.</p> </div> </section> <div class="node_view"></div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-41c9ab2e13e86fb730d5af65ac798578d0d006ae29e695f20a2781fe0fa70c29"> <div class="view-content"> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-06-30T06:33:07+01:00">30/06/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> accessible format request link updated</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-02-23T14:52:29+00:00">23/02/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Editorial amendment</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> page update as part of website refresh</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2020-12-17T13:02:00+00:00">17/12/2020</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Accessibility service</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2020-11-11T07:45:47+00:00">11/11/2020</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"></span></span></div> </div> </div> <div class="page-revisions__migrated"> <p>17/01/2020: <strong>Information added</strong> Plain Language Commission accreditation</p> </div> </div> <div class="page-feedback container"> <form class="webform-submission-form webform-submission-add-form webform-submission-page-feedback-form-form webform-submission-page-feedback-form-add-form webform-submission-page-feedback-form-node-3186-form webform-submission-page-feedback-form-node-3186-add-form js-webform-details-toggle webform-details-toggle webform-client-form webform-client-form- feedback-form fca-custom-form webform-conditional-processed" data-drupal-selector="webform-submission-page-feedback-form-node-3186-add-form" novalidate="novalidate" action="/accessibility#webform-submission-page-feedback-form-node-3186-add-form" method="post" id="webform-submission-page-feedback-form-node-3186-add-form" accept-charset="UTF-8"> <fieldset data-drupal-selector="edit-radios" class="radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" id="edit-radios--wrapper"> <legend id="edit-radios--wrapper-legend"> <span class="fieldset-legend">Was this page useful?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-radios" class="js-webform-radios webform-options-display-side-by-side"><div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-yes" class="control-label option"><input data-drupal-selector="edit-radios-yes" class="form-radio" type="radio" id="edit-radios-yes" name="radios" value="Yes" /><span class="fca-custom-label">Yes </span></label> </div> <div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-no" class="control-label option"><input data-drupal-selector="edit-radios-no" class="form-radio" type="radio" id="edit-radios-no" name="radios" value="No" /><span class="fca-custom-label">No </span></label> </div> </div> </div> </fieldset> <div class="js-webform-states-hidden form-item js-form-item form-type-textarea js-form-type-textarea form-item-what-can-we-do-to-improve-pages-like-this- js-form-item-what-can-we-do-to-improve-pages-like-this- form-group"> <label for="edit-what-can-we-do-to-improve-pages-like-this-" class="control-label">What can we do to improve pages like this? </label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-what-can-we-do-to-improve-pages-like-this-" class="form-textarea form-control resize-vertical" data-drupal-states="{"visible":{".webform-submission-page-feedback-form-node-3186-add-form :input[name=\u0022radios\u0022]":{"value":"No"}}}" id="edit-what-can-we-do-to-improve-pages-like-this-" name="what_can_we_do_to_improve_pages_like_this_" rows="5" cols="60"></textarea> </div> </div> <div class="js-webform-states-hidden form-item js-form-item form-type-textarea js-form-type-textarea form-item-what-did-you-find-helpful- js-form-item-what-did-you-find-helpful- form-group"> <label for="edit-what-did-you-find-helpful-" class="control-label">What did you find helpful?</label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-what-did-you-find-helpful-" class="form-textarea form-control resize-vertical" data-drupal-states="{"visible":{".webform-submission-page-feedback-form-node-3186-add-form :input[name=\u0022radios\u0022]":{"value":"Yes"}}}" id="edit-what-did-you-find-helpful-" name="what_did_you_find_helpful_" rows="5" cols="60"></textarea> </div> </div> <input data-drupal-selector="edit-page-title" type="hidden" name="page_title" value="Accessibility statement" /><input data-drupal-selector="edit-page-url" type="hidden" name="page_url" value="https://www.fca.org.uk/accessibility " /><div class="js-webform-states-hidden form-actions webform-actions clearfix fca-form-submit form-group js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" data-drupal-states="{"visible":{".webform-submission-page-feedback-form-node-3186-add-form :input[name=\u0022radios\u0022]":{"checked":true}}}" id="edit-actions"><button class="webform-button--submit button button--primary js-form-submit form-submit btn-primary btn" data-drupal-selector="edit-actions-submit" type="submit" id="edit-actions-submit" name="op" value="Submit Feedback">Submit Feedback</button> </div> <input data-drupal-selector="form-in5orsdtrroy1jdbwvwh0xde5lbzp3c3poxsau79ee" type="hidden" name="form_build_id" value="form-_iN5ORsDtrRoY1jdbWvwH0XdE5LBZp3C3POXsAU79EE" /><input data-drupal-selector="edit-webform-submission-page-feedback-form-node-3186-add-form" type="hidden" name="form_id" value="webform_submission_page_feedback_form_node_3186_add_form" /> <div class="hidden captcha captcha-type-challenge--recaptcha" data-drupal-selector="edit-captcha"> <div class="captcha__element"> <input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="412464116" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="e9UNTfPvIeIEb0gO2QCsoHgRFkQFFHCNrtcC3yEPgEg" /><input data-drupal-selector="edit-captcha-response" type="hidden" name="captcha_response" value="Google no captcha" /><div class="g-recaptcha" data-sitekey="6Le47iYpAAAAAKG4kzgfF0rSSqUn0ikhLYR739_7" data-theme="light" data-type="image"></div><input data-drupal-selector="edit-captcha-cacheable" type="hidden" name="captcha_cacheable" value="1" /> </div> </div> <div class="url_hp-textfield form-group js-form-wrapper form-wrapper" style="display: none !important;"><div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-url-hp js-form-item-url-hp form-group"> <label for="edit-url-hp" class="control-label">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-url-hp" class="form-text form-control" type="text" id="edit-url-hp" name="url_hp" value="" size="20" maxlength="128" /> </div> </div> </form> </div> </article> <div class="article-sidebar col-xs-12 col-sm-3 article-sidebar--basic-page article-sidebar--"> <div class="rhn article-sidebar__sticky" id="rhn"> <div class="header__social-links action-links"> <div class="row"> <div class="col-xs-6 col-md-4 col-lg-6 header__social-links--left header__social-links--left--mail"> <a id="printPageBtn" title="Print Page" aria-label="Print Page" href="/accessibility/printable/print" target="_blank" class="header__print-page print-ignore">Print Page</a> </div> <div class="col-xs-6 col-md-8 col-lg-6 header__social-links--left"> <div class="links list-inline article-actions-list"> <div class="service-links-linkedin article-action"> <a href="https://www.linkedin.com/sharing/share-offsite?mini=true&url=https%3A//www.fca.org.uk/accessibility&title=Accessibility%20statement&summary=&source=FCA" title="Publish this post to LinkedIn" aria-label="Publish this post to LinkedIn" class="service-links-linkedin sprites service-links w16 print-ignore" rel="nofollow" target="_blank"> <span class="sr-only">Linkedin</span> </a> </div> <div class="service-links-twitter article-action"> <a href="https://twitter.com/share?url=https%3A//www.fca.org.uk/accessibility&text=Accessibility%20statement&summary=&source=FCA" title="Share this on Twitter" aria-label="Share this on Twitter" class="service-links-twitter sprites service-links w16 print-ignore" rel="nofollow" target="_blank"> <span class="sr-only">Twitter</span> </a> </div> <div class="email_share last article-action"> <a href="/cdn-cgi/l/email-protection#4e711d3b2c242b2d3a730f2d2d2b3d3d272c2722273a376b7c7e3d3a2f3a2b232b203a6b7c7e2f3a6b7c7e080d0f682f233e750c212a3773076b7c7e3d2f396b7c7e3a26273d6b7c7e21206b7c7e3a262b6b7c7e080d0f6b7c7e392b2c3d273a2b6b7c7e2f202a6b7c7e3a26213b29263a6b7c7e37213b6b7c7e232729263a6b7c7e2c2b6b7c7e27203a2b3c2b3d3a2b2a6b7c7e263a3a3e3d6b7d0f616139393960282d2f60213c29603b25612f2d2d2b3d3d272c2722273a37" title="Share with Email" aria-label="Share with Email" class="print_mail print-ignore" rel="nofollow"></a> </div> </div> <span class="header__social-share-txt" aria-hidden="true"> Share page </span> </div> </div> </div> <div class="rhn__on-this-page hidden-xs rhn__on-this-page--basic_page"> <h2 class="h3">On this page <img src="/themes/custom/fca/images/document.svg" alt=""></h2> <ul class="nav navbar-nav"><li><a href="#section-how-accessible-this-website-is">How accessible this website is</a></li><li><a href="#section-how-to-request-content-in-an-accessible-format">How to request content in an accessible format</a></li><li><a href="#section-reporting-accessibility-problems-with-this-website">Reporting accessibility problems with this website</a></li><li><a href="#section-enforcement-procedure">Enforcement procedure</a></li><li><a href="#section-technical-information-about-this-website-s-accessibility">Technical information about this website’s accessibility</a></li><li><a href="#section-compliance-status">Compliance status</a></li><li><a href="#section-non-accessible-content">Non-accessible content</a></li><li><a href="#section-disproportionate-burden">Disproportionate burden</a></li><li><a href="#section-content-that-s-not-within-the-scope-of-the-accessibility-regulations">Content that’s not within the scope of the accessibility regulations</a></li><li><a href="#section-how-we-tested-this-website">How we tested this website</a></li><li><a href="#section-what-we-re-doing-to-improve-accessibility">What we’re doing to improve accessibility</a></li></ul> </div> <br> <div class="rhn__block"> <div class="rhn__header"> <h2 class="h5 rhn__header--title">In this section</h2> </div> <div class="view view-sidebar-in-this-section-published view-id-sidebar_in_this_section_published view-display-id-published"> <div class="rhn__items"> <div class="views-row"><div class="views-field views-field-nid"><span class="field-content"><div class="rhn__item"><a href="/accessibility-statement/accessibility-service">Accessibility service</a></div></span></div></div> </div> </div> <div class="rhn__hr" aria-hidden="true"></div> </div> </div> </div> </div> </div> </div> </section> </div> <footer class="footer"> <div class="footer-main"> <div class="container"> <div class="row"> <div class="region region-footer"> <section id="block-menu-menu-onsite-links" class="block block-menu clearfix footer-main__column footer-main__column--no-title"> <ul class="menu nav"> <li class="leaf"> <a href="/accessibility">Accessibility</a> </li> <li class="leaf"> <a href="/about/how-we-operate/complain-about-regulators">Complain about us</a> </li> <li class="leaf"> <a href="/legal">Copyright notice</a> </li> <li class="leaf"> <a href="/about/how-we-operate/corporate-responsibility">Corporate responsibility</a> </li> <li class="leaf"> <a href="/about/cymraeg" lang="cy">Cymraeg</a> </li> <li class="leaf"> <a href="/freedom-information">Freedom of information</a> </li> <li class="leaf"> <a href="/about/how-we-operate/corporate-responsibility#section-modern-slavery-and-human-trafficking-statement">Modern Slavery and Human Trafficking Statement</a> </li> <li class="leaf"> <a href="/privacy">Privacy</a> </li> <li class="leaf"> <a href="/sitemap">Sitemap</a> </li> <li class="leaf"> <a href="/translated-pages">Translated languages</a> </li> </ul> </section> <section id="block-menu-menu-social" class="block block-menu contextual-links-region clearfix footer-main__column footer-main__column--social"> <h2 class="h3 block block-menu contextual-links-region 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