Downloads via Website - Troubleshooting

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class="content-outer"> <div id="sidenav-menu" class="sidenav"> <div class="sidenav-sub-menu"> <ul> <li><a href="/customers/my_account">My Account</a></li> <li><a href="/pages/v/big-finish-shipping-rates">Delivery Information</a></li>  <li><a href="/pages/v/newsletter-signup">Newsletter Sign Up</a></li> </ul> </div> </div> <div class="main-outer"> <div id="main-content"> <div class="header-bar"> <div class="wrapper"> <p class="text-center"><strong>For The Love Of Stories</strong>Big Finish produce fantastic full-cast audio dramas for CD and download.</p> </div> </div> <section class="content-container"> <section class="content-container"> <div class="block-breadcrumb-outer"> <div class="wrapper"> <div class="bread-crumb-left"> <span>You are here</span> <ul> <li><a href="/" title="">Home</a></li> <li><a href="/pages/v/about-us">About Us</a></li> <li>Downloads via Website - Troubleshooting</li> </ul> </div> </div> </div> <div class="inner-page-outer news"> <div class="wrapper"> <div class="inner-page"> <div class="inner-page-left"> <section class="page-header"> <header> <h2>Downloads via Website - Troubleshooting</h2> </header> </section> <div class="post-description"> <p>Our many listeners use many machines, with many operating systems, and many browsers, to download our stories. The wide number of permutations can make trouble-shooting difficult, but there are a few suggestions to try if you're having issues:</p> <p>1. Our mp3 and audiobook downloads are zip files. Once they have successfully downloaded you will need to unzip the contents and import into your audio player. Note that audiobook files (m4b format) are only Apple/iTunes compatible.</p> <p>2. Getting an "XML error" on downloads - this can be caused by some plug-ins to some browsers. It's worth trying a different browser to see if this still happens.</p> <p>3. Occasionally there's a problem unzipping via the Safari browser. We recommend trying to download the file to the machine and then unzipping via the Finder program.</p> <p>4. If you've just joined Big Finish (hello!) and are worried about how to potentially import our titles onto your device, then don't forget there is a whole host of free stuff to download <a href="https://www.bigfinish.com/collections/v/big-finish-for-free">here</a> - which can be used to trial or practice the process, so that you can get used to it before buying anything... Please note that you will need to be logged in to your Big Finish account to get access to these free downloads.</p> <p>5. We do not recommend trying to download our zips directly to your iPhone. Please consider trying our Big Finish app to support your listening - you'll find more information here: <a href="https://www.bigfinish.com/pages/v/bf-app">Big FInish App</a></p> <p>6. Please note that you cannot import any downloaded content into the <a href="https://www.bigfinish.com/pages/v/bf-app">Big FInish App</a> - you will need to log in and access the files directly from the website.</p> <p><strong>Kindle Fire Users</strong></p> <p>At present the Kindle platform isn't supported due to Amazon restrictions in the audiobook category. However, we've had some reports that "Easy Unrar Lite" is a Kindle app that will unzip Big Finish files when downloaded so that they can be played via the usual methods.</p> </div> </div> <aside class="inner-page-right category desktop-only"> <article class="right-box"> <h5>In This Section</h5> <ul> <li> <a class="" href="/pages/v/bf-app"> Big Finish App </a> </li> <li> <a class="" href="/pages/v/big-finish-shipping-rates"> Big Finish Shipping Rates </a> </li> <li> <a class="" href="/pages/v/big-finish-shop"> Big Finish Shop </a> </li> <li> <a class="" href="/pages/v/contact-us"> Contact Us </a> </li> <li> <a class="" href="/pages/v/doctor-who-interludes"> Doctor Who - Interludes </a> </li> <li> <a class="" href="/pages/v/doctor-who---subscriber-short-trips"> Doctor Who - Subscriber Short Trips </a> </li> <li> <a class="" href="/pages/v/subscriptions"> Doctor Who - Subscriptions </a> </li> <li> <a class="active" href="/pages/v/downloads-troubleshooting"> Downloads via Website - Troubleshooting </a> </li> <li> <a class="" href="/pages/v/end-of-line-notifications"> End of Line Notifications </a> </li> <li> <a class="" href="/pages/v/faqs"> FAQ </a> </li> <li> <a class="" href="/pages/v/gift-cards"> Gift Cards </a> </li> <li> <a class="" href="/pages/v/important-information-for-our-customers-overseas"> Important Information For Our Customers Overseas </a> </li> <li> <a class="" href="/pages/v/limited-format-releases"> Limited Format Releases </a> </li> <li> <a class="" href="/pages/v/newsletter-signup"> Newsletter Sign-up </a> </li> <li> <a class="" href="/pages/v/rss-feeds"> RSS Feeds </a> </li> <li> <a class="" href="/pages/v/social-media"> Social Media </a> </li> <li> <a class="" href="/pages/v/terms-conditions"> Terms & Conditions </a> </li> <li> <a class="" href="/pages/v/jobs"> Work For Us - Big Finish Vacancies </a> </li> </ul> </article> </aside> </div> <div class="grid-area-outer"> <div class="grid-title"> <h5>What’s new from Big Finish…</h5> <a href="/whats_new" title="" class="see-all desktop-only">See all Big Finish releases</a> </div> <div class="grid-list"> <div class="grid-list"> <ul> <li class="item release-items" data-release data-release-id="3011"> <article class="grid-box "> <figure> <div class="grid-pict"> <a href="/releases/v/doctor-who-the-war-doctor-rises-unknown-soldiers-3011"> <img src="/image/release/3011/homethumb.jpg" alt="Doctor Who: The War Doctor Rises: Unknown Soldiers" height="212" width="212"/> </a> </div> <figcaption class="grid-content"> <div class="name"> <a href="/ranges/v/doctor-who---the-war-doctor"> Doctor Who - The War Doctor </a> </div> <h3 class="title"> <a href="/releases/v/doctor-who-the-war-doctor-rises-unknown-soldiers-3011">Doctor Who: The War Doctor Rises: Unknown Soldiers</a> </h3> <p class="comma-seperate-links"> Starring <a href="/contributors/v/Jonathon-Carley-11616" title="Jonathon Carley"> Jonathon Carley</a> </p> <div class="product-cost"> <div class="product-current-price"><p>From <span>US $24.10</span></p></div> </div> <a href="/releases/v/doctor-who-the-war-doctor-rises-unknown-soldiers-3011" class="common-btn more-info-button">More Info</a> </figcaption> </figure> </article> </li> <li class="item release-items" data-release data-release-id="3208"> <article class="grid-box "> <figure> <div class="grid-pict"> <a href="/releases/v/big-finish-podcast-2024-12-15-soldiers-reflect-3208"> <img src="/image/release/3208/homethumb.jpg" alt="Big Finish Podcast 2024-12-15 Soldiers Reflect" height="212" width="212"/> </a> </div> <figcaption class="grid-content"> <div class="name"> <a href="/ranges/v/big-finish-podcast"> The Big Finish Podcast </a> </div> <h3 class="title"> <a href="/releases/v/big-finish-podcast-2024-12-15-soldiers-reflect-3208">Big Finish Podcast 2024-12-15 Soldiers Reflect</a> </h3> <div class="product-cost"> <div class="product-current-price"><p><span>Free</span></p></div> </div> <a href="/releases/v/big-finish-podcast-2024-12-15-soldiers-reflect-3208" class="common-btn more-info-button">More Info</a> </figcaption> </figure> </article> </li> <li class="item release-items" data-release data-release-id="2983"> <article class="grid-box "> <figure> <div class="grid-pict"> <a href="/releases/v/doctor-who-the-new-adventures-of-bernice-summerfield-volume-08-the-eternity-club-4-2983"> <img src="/image/release/2983/homethumb.jpg" alt="Doctor Who: The New Adventures of Bernice Summerfield Volume 08: The Eternity Club 4" height="212" width="212"/> </a> </div> <figcaption class="grid-content"> <div class="name"> <a href="/ranges/v/doctor-who-the-new-adventures-of-bernice-summerfield"> Doctor Who - The New Adventures of Bernice Summerfield </a> </div> <h3 class="title"> <a href="/releases/v/doctor-who-the-new-adventures-of-bernice-summerfield-volume-08-the-eternity-club-4-2983">Doctor Who: The New Adventures of Bernice Summerfield Volume 08: The Eternity Club 4</a> </h3> <p class="comma-seperate-links"> Starring <a href="/contributors/v/Lisa-Bowerman-988" title="Lisa Bowerman"> Lisa Bowerman</a> <a href="/contributors/v/Nickolas-Grace-9800" title="Nickolas Grace"> Nickolas Grace</a> </p> <div class="product-cost"> <div class="product-current-price"><p>From <span>US $11.41</span></p></div> </div> <a href="/releases/v/doctor-who-the-new-adventures-of-bernice-summerfield-volume-08-the-eternity-club-4-2983" class="common-btn more-info-button">More Info</a> </figcaption> </figure> </article> </li> <li class="item release-items" data-release data-release-id="2878"> <article class="grid-box "> <figure> <div class="grid-pict"> <a href="/releases/v/doctor-who-the-eighth-doctor-adventures-deadly-strangers-2878"> <img src="/image/release/2878/homethumb.jpg" alt="Doctor Who: The Eighth Doctor Adventures: Deadly Strangers" height="212" width="212"/> </a> </div> <figcaption class="grid-content"> <div class="name"> <a href="/ranges/v/eighth-doctor-adventures"> Doctor Who - The Eighth Doctor Adventures </a> </div> <h3 class="title"> <a href="/releases/v/doctor-who-the-eighth-doctor-adventures-deadly-strangers-2878">Doctor Who: The Eighth Doctor Adventures: Deadly Strangers</a> </h3> <p class="comma-seperate-links"> Starring <a href="/contributors/v/Paul-McGann-9669" title="Paul McGann"> Paul McGann</a> <a href="/contributors/v/India-Fisher-275" title="India Fisher"> India Fisher</a> </p> <div class="product-cost"> <div class="product-current-price"><p>From <span>US $24.10</span></p></div> </div> <a href="/releases/v/doctor-who-the-eighth-doctor-adventures-deadly-strangers-2878" class="common-btn more-info-button">More Info</a> </figcaption> </figure> </article> </li> </ul> <div class="shop-all mobile-only"> <a href="/ranges" title="">Shop all audiobooks</a> </div> </div> </div> </div> </div> </div> </section> </section> <footer class="footer-container"> <div class="footer-top-container desktop-only"> <div class="wrapper"> <div class="newsletter-section"> <h3>Sign up for the Big Finish Newsletter</h3> <p>Get exclusive offers, news and updates on the latest Big Finish releases and promotions by entering your email address here.</p> <div class="footer-form"> <form method="post" id="newsletter-signup"> <div class="form-field"> <input type="hidden" id="Name" name="Name" value="" /> <input value="" id="Email" type="text" name="Email" placeholder="Your Email Address"> <script type="text/javascript">function onSubmitRecaptcha_ffd302d605df5c5665a9ef0fe9f45f3c() {return new Promise(function (resolve, reject) {document.getElementById("newsletter-signup").submit();});}</script> <input class="g-recaptcha " data-sitekey="6LfOheUUAAAAAGtNWcBqMG6UGjl89P2qv37q02Ef" data-callback="onSubmitRecaptcha_ffd302d605df5c5665a9ef0fe9f45f3c" value="Sign Up" type="submit">  </div> <input class="incident_item" type="hidden" name="Incident_Item" placeholder="If you are human, please leave blank"> <input type="hidden" name="form_id" value="Newsletter_Form"> </form> </div> <p>Don’t worry, we will never pass on your details to third parties!</p> <p><a href="/pages/v/privacy">Privacy Policy</a></p> </div> <div class="followus-section"> <h3>Follow us…</h3> <p> Keep up to date with the latest Big Finish news and releases by following us on <a href="https://www.facebook.com/thebigfinish" target="_blank">Facebook</a>, <a href="https://twitter.com/bigfinish" target="_blank">Twitter</a>, <a href="https://instagram.com/bigfinishprod" target="_blank">Instagram</a>, <a href="https://www.youtube.com/user/bigfinishprod" target="_blank">YouTube</a> or <a href="https://soundcloud.com/big-finish" target="_blank">Soundcloud</a>, or downloading the latest <a href="/podcasts" target="_blank">Big Finish Podcast</a>. </p> <div class="social-icons"> <ul> <li> <a href="https://www.facebook.com/thebigfinish" target="_blank"><i class="fa fa-facebook" aria-hidden="true"></i></a> </li> <li> <a href="https://twitter.com/bigfinish" target="_blank"><i class="fa fa-twitter" aria-hidden="true"></i></a> </li> <li> <a href="https://www.youtube.com/user/bigfinishprod" target="_blank"><i class="fa fa-youtube-play" aria-hidden="true"></i></a> </li> <li> <a href="https://soundcloud.com/big-finish" target="_blank"><i class="fa fa-soundcloud" aria-hidden="true"></i></a> </li> <li> <a href="https://instagram.com/bigfinishprod" target="_blank"><i class="fa fa-instagram" aria-hidden="true"></i></a> </li> </ul> </div> </div> </div> </div> <div class="footer-middle-container"> <div class="footer-news-outer desktop-only"> <div class="wrapper"> <div class="footer-news"> <h3><a href="/news" class="">Big Finish News</a></h3> <a href="/news" class="home-news see-all pull-right">See all Big Finish news</a> <ul> <li> <article> <div class="blog-figure"> <a href="/news/v/a-free-audio-story-for-doctor-who-day" title="A free audio story for Doctor Who Day! "> <img src="/image/news/5194/footer.jpg" alt="A free audio story for Doctor Who Day! " title="A free audio story for Doctor Who Day! "/> </a> </div> <div class="blog-desc"> <h3><a href="/news/v/a-free-audio-story-for-doctor-who-day" title="A free audio story for Doctor Who Day! ">A free audio story for Doctor Who Day! </a></h3> <p> Celebrate Doctor Who’s anniversary with five of the Doctor’s friends. The Five Companions a fantastic full-cast audio drama from Big Finish Productions, is now available to download completely free. </p> <i>23 November 2024</i> </div> </article> </li> <li> <article> <div class="blog-figure"> <a href="/news/v/jodie-whittaker-returns-to-doctor-who" title="Jodie Whittaker returns to Doctor Who "> <img src="/image/news/5108/footer.jpg" alt="Jodie Whittaker returns to Doctor Who " title="Jodie Whittaker returns to Doctor Who "/> </a> </div> <div class="blog-desc"> <h3><a href="/news/v/jodie-whittaker-returns-to-doctor-who" title="Jodie Whittaker returns to Doctor Who ">Jodie Whittaker returns to Doctor Who </a></h3> <p> Big Finish Productions, in partnership with BBC Studios, today announces the first ever Thirteenth Doctor audio dramas as Jodie Whittaker returns to the Whoniverse alongside Mandip Gill as Yasmin Khan. </p> <i>13 July 2024</i> </div> </article> </li> <li> <article> <div class="blog-figure"> <a href="/news/v/save-with-classic-doctor-multi-buy-pre-orders-for-2025" title="Save with Classic Doctor Multi-buy Pre-Orders for 2025 "> <img src="/image/news/5072/footer.jpg" alt="Save with Classic Doctor Multi-buy Pre-Orders for 2025 " title="Save with Classic Doctor Multi-buy Pre-Orders for 2025 "/> </a> </div> <div class="blog-desc"> <h3><a href="/news/v/save-with-classic-doctor-multi-buy-pre-orders-for-2025" title="Save with Classic Doctor Multi-buy Pre-Orders for 2025 ">Save with Classic Doctor Multi-buy Pre-Orders for 2025 </a></h3> <p> 2025 will bring dozens of brand-new audio adventures for the First to Eighth Doctors, and you can save money by pre-ordering them in multi-buy bundles now! </p> <i>23 May 2024</i> </div> </article> </li> <li> <article> <div class="blog-figure"> <a href="/news/v/the-war-doctor-soldiers-on" title="The War Doctor Soldiers On "> <img src="/image/news/5212/footer.jpg" alt="The War Doctor Soldiers On " title="The War Doctor Soldiers On "/> </a> </div> <div class="blog-desc"> <h3><a href="/news/v/the-war-doctor-soldiers-on" title="The War Doctor Soldiers On ">The War Doctor Soldiers On </a></h3> <p> Jonathon Carley joins a ragtag gang of warriors in The War Doctor Rises: Unknown Soldiers, a full-cast audio drama box set available now from Big Finish Productions. </p> <i>17 December 2024</i> </div> </article> </li> </ul> </div> </div> </div> <div class="footer-links-outer"> <div class="wrapper"> <div class="footer-links"> <div class="footer-logo"> <a class="desktop-only" href="#"><img src="/assets/images/footer-logo.png" width="85" height="90" alt="Big Finish logo" /></a> <a class="mobile-only" href="#"><img src="/assets/images/footer-logo-mobile.png" alt="Big Finish logo" /></a> </div> <div class="footer-div"> <h6>Contact Us</h6> <p>PO Box 8278 <br />Reading <br />Berkshire <br />RG6 9UL</p> </div> <div class="footer-div small-head"> <h6>Sales/Mail Order</h6> <p>Telephone <a href="tel:441628824102">+44 1628 824102</a></p> <p>Email <a href="/cdn-cgi/l/email-protection#0774666b627447656e60616e696e746f2964686a"><span class="__cf_email__" data-cfemail="ff8c9e939a8cbf9d9698999691968c97d19c9092">[email protected]</span></a></p> </div> <div class="footer-div small-head"> <h6>Other enquiries</h6> <p>Email <a href="/cdn-cgi/l/email-protection#b7d2d9c6c2dec5ded2c4f7d5ded0d1ded9dec4df99d4d8da"><span class="__cf_email__" data-cfemail="cfaaa1bebaa6bda6aabc8fada6a8a9a6a1a6bca7e1aca0a2">[email protected]</span></a> </p> </div> <div class="footer-div info desktop-only"> <h6>Helpful Information</h6> <ul> <li><a href="/pages/v/about-us">Our Story</a></li>  <li><a href="/pages/v/faqs">FAQ</a></li> <li><a href="/pages/v/download-issues---some-suggestions">Download Issues</a></li> </ul> </div> <div class="footer-div small-head follow mobile-only"> <h6>Follow Us</h6> <ul> <li><a href="https://www.facebook.com/thebigfinish"><i class="fa fa-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/bigfinish"><i class="fa fa-twitter" aria-hidden="true"></i></a></li> <li><a href="https://www.youtube.com/user/bigfinishprod" target="_blank"><i class="fa fa-youtube-play" aria-hidden="true"></i></a></li> <li><a href="https://soundcloud.com/big-finish" target="_blank"><i class="fa fa-soundcloud" aria-hidden="true"></i></a></li> <li><a href="https://instagram.com/bigfinishprod" target="_blank"><i class="fa fa-instagram" aria-hidden="true"></i></a></li> </ul> </div> <div class="secure-area-outer"> <div class="secure-area"> <div class="safe-cards"> <ul> <li><img src="/assets/images/card1.png" alt="Visa" /></li> <li><img src="/assets/images/card2.png" alt="Visa Debit" /></li> <li><img src="/assets/images/card3.png" alt="Visa Electron" /></li> <li><img src="/assets/images/card4.png" alt="Mastercard" /></li> <li><img src="/assets/images/card5.png" alt="Maestro" /></li> <li><img src="/assets/images/card6.png" alt="Paypal" /></li> </ul> </div> <div class="safe-secure"> <img src="/assets/images/safe-secure.png" alt="Safe & Secure" /> </div> </div> </div> </div> </div> </div> </div> <div class="footer-bottom-container"> <div class="wrapper"> <div class="footer-bottom"> <div class="copyright"> <p>Copyright © 2024 Big Finish Productions </p> </div> <div class="privacy-terms"> <ul> <li><a href="/pages/v/privacy">Privacy Policy</a></li> <li><a href="/pages/v/cookies">Cookies</a></li> <li><a href="/pages/v/terms-conditions">Terms & Conditions</a></li> </ul> </div> <div class="website"> <p>Website by <a href="http://www.hughesmedia.co.uk/" target="_blank">Hughes Media</a></p> </div> </div> </div> </div> </footer> <div class="mobile-display"></div> </div> <a href="javascript:void(0)" class="exit"></a> </div> <div id="sidenav-basket" class="sidenav"> <div class="basket-header-top"> <div class="basket-top-left"> <h6>Your Basket</h6> <span><span class="header_basket_quantity">0</span> Items / <span>US $<span class="header_basket_value">0.00</span></span></span> </div> <div class="basket-top-icon"> <span class="icon-bag"></span> </div> </div> <div class="secure-block"> <img src="/assets/images/cards.png" alt="Accepted card payment providers" /> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body> </html>

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