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Creator Outage: What We've Done and What We'll Do Next - Jimdo
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class="elementor-heading-title elementor-size-default">Creator Outage: What We’ve Done and What We’ll Do Next</h1> </div> </div> <div class="elementor-element elementor-element-3babd15b elementor-widget elementor-widget-post-info" data-id="3babd15b" data-element_type="widget" data-widget_type="post-info.default"> <div class="elementor-widget-container"> <ul class="elementor-inline-items elementor-icon-list-items elementor-post-info"> <li class="elementor-icon-list-item elementor-repeater-item-ce746a5 elementor-inline-item" itemprop="about"> <span class="elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms"> <span class="elementor-post-info__terms-list"> <a href="https://www.jimdo.com/blog/news/" class="elementor-post-info__terms-list-item">News</a> </span> </span> </li> <li class="elementor-icon-list-item elementor-repeater-item-938b16c elementor-inline-item" itemprop="datePublished"> <span class="elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date"> <time>March 24, 2022</time> </span> </li> <li class="elementor-icon-list-item elementor-repeater-item-586931a elementor-inline-item"> <span class="elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom"> 2 MIN READ </span> </li> </ul> </div> </div> </div> </article> <div class="elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-522839e8 elementor-hidden-phone" data-id="522839e8" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </main> <main class="elementor-section elementor-top-section elementor-element elementor-element-f152578 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="f152578" data-element_type="section"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b67d1ef 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aria-label="Share on print" > <span class="elementor-share-btn__icon"> <svg class="e-font-icon-svg e-fas-print" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M448 192V77.25c0-8.49-3.37-16.62-9.37-22.63L393.37 9.37c-6-6-14.14-9.37-22.63-9.37H96C78.33 0 64 14.33 64 32v160c-35.35 0-64 28.65-64 64v112c0 8.84 7.16 16 16 16h48v96c0 17.67 14.33 32 32 32h320c17.67 0 32-14.33 32-32v-96h48c8.84 0 16-7.16 16-16V256c0-35.35-28.65-64-64-64zm-64 256H128v-96h256v96zm0-224H128V64h192v48c0 8.84 7.16 16 16 16h48v96zm48 72c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z"></path></svg> </span> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <article class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c9dae71 jimdo-post" data-id="c9dae71" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-40d8691 elementor-widget elementor-widget-theme-post-content" data-id="40d8691" data-element_type="widget" data-widget_type="theme-post-content.default"> <div class="elementor-widget-container"> <p>Following the Creator <a href="https://www.jimdo-status.com/incidents/s1zq4kgfrybf">outage</a> on March 14th and 15th, we’ve launched an investigation into the root causes and a company-wide effort to improve processes, specifically around how we communicate issues to our users. We’re aware of the impact this outage and the lack of timely communications has had on our customers. We’ve not experienced this level of outage in over 7 years. However, in this particular case we didn’t uphold our own standards of how we want to treat our customers. We’re sorry and we will do better. <strong> </strong>We will post a more detailed follow-up with our learnings and plans to improve in the next few weeks. Here is the summary of what we know so far.</p> <p>At 08:30 CET on Monday, Mar 14, 2022 our internal monitoring systems alerted us to an outage that was affecting our ability to serve web content with Creator. This coincided with a distributed denial of service (DDoS) against our web delivery services, which is a fairly common occurrence. Usually, those DDoS attacks are handled automatically by our systems, on some occasions we have to intervene manually and follow mitigation procedures. In this instance, however, using our normal mitigation efforts to handle the DDoS actually caused the situation to worsen. There was no impact on the security of customers’ data or websites at any time. </p> <p>We spent the better part of the day and night trying to understand the cause and eliminate dependencies. Finally, on Tuesday, March 15th around 11:00 CET, we found one of our logging and monitoring vendors’ software was not functioning correctly and prevented new servers from being provisioned. We worked closely with the vendor to mitigate the issue and our systems began to return to an operational state. We closely monitored the situation until we had full confidence the issue was resolved and no further impact would occur. We are proceeding to investigate with our vendor to address the root cause of the software issue. </p> <p>Thank you for giving us the space to do our best to continue supporting your businesses to thrive.</p> </div> </div> <div class="elementor-element elementor-element-5058172 elementor-author-box--layout-image-left elementor-author-box--name-yes elementor-author-box--biography-yes elementor-widget elementor-widget-author-box" data-id="5058172" data-element_type="widget" data-widget_type="author-box.default"> <div class="elementor-widget-container"> <div class="elementor-author-box"> <div class="elementor-author-box__text"> <div > <span class="elementor-author-box__name"> Jimdo </span> </div> <div class="elementor-author-box__bio"> The Jimdo blog is made for all entrepreneurs—everyone with their own idea or project. 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