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data-easing2="ease" role="banner" class="navigation w-nav"><div class="container"><div class="navigation-left-content"><a href="/" class="navigation-brand-logo-wrapper w-nav-brand"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/66630babd9c8cb3dfc734d2e_Zapnito-Horizontal-White.svg" loading="lazy" width="100" alt="" class="navigation-brand-image"/></a></div><div class="navigation-right-content"><nav role="navigation" class="navigation-nav-menu w-nav-menu"><div data-hover="false" data-delay="0" class="navigation-dropdown w-dropdown"><div class="navigation-dropdown-toggle w-dropdown-toggle"><div>Product</div><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/6662f3584f7d8148beae111d_chevron-down.svg" loading="lazy" alt="" class="dropdown-icon"/></div><nav class="dropdown-list-wrapper w-dropdown-list"><a href="/product/overview" aria-current="page" class="dropdown-link w-dropdown-link w--current">Overview</a><div class="text-block-5">Discover full platform capabilities.</div><a href="/product/engagement" class="dropdown-link w-dropdown-link">Engagement</a><div class="text-block-5">Drive customer interaction.</div><a href="/product/management" class="dropdown-link w-dropdown-link">Management</a><div class="text-block-5">Customize your platform experience.</div><a href="/product/data" class="dropdown-link w-dropdown-link">Data</a><div class="text-block-5">Access insightful analytics.</div><a href="/product/security" class="dropdown-link w-dropdown-link">Security</a><div class="text-block-5">Protect your data.</div><a href="/product/integrations" class="dropdown-link w-dropdown-link">Integrations</a><div class="text-block-5">Seamlessly connect tools.</div><a href="/product/support" class="dropdown-link w-dropdown-link">Support</a><div class="text-block-5">Get expert assistance.</div></nav></div><a href="/pricing" class="nav-link w-nav-link">Pricing</a><div data-hover="false" data-delay="0" class="navigation-dropdown w-dropdown"><div class="navigation-dropdown-toggle w-dropdown-toggle"><div>Solutions</div><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/6662f3584f7d8148beae111d_chevron-down.svg" loading="lazy" alt="" class="dropdown-icon"/></div><nav class="dropdown-list-wrapper w-dropdown-list"><a href="/solutions/customer-community" class="dropdown-link w-dropdown-link">Customer Community</a><div class="text-block-5">Connect and engage your customers.</div><a href="/solutions/customer-knowledge-base" class="dropdown-link w-dropdown-link">Customer Knowledge Base</a><div class="text-block-5">Centralize all customer resources.</div></nav></div><a href="http://knowledge.zapnito.com" target="_blank" class="nav-link-colour w-nav-link">Our Knowledge Hub</a><a href="/demo" class="button is-navigation show-tablet w-button">Request a demo</a></nav></div><div class="navigation-button-content"><a href="/demo" class="button is-navigation show-desktop w-button">Get a demo</a><div data-w-id="e190ab1c-ffe3-163a-f99e-52b9f7f0df09" class="menu-button w-nav-button"><div class="menu-line-wrapper"><div class="menu-line top"></div><div class="menu-line middle"></div><div class="menu-line last"></div></div></div></div></div></div><div class="main-wrapper"><div class="section-feature"><div class="padding-global"><div class="container-large"><div class="padding-section-medium"><div class="feature-component"><div data-w-id="7678b991-99aa-caa2-8518-8b6c6e641d01" class="feature-top-content-wrapper"><h5 class="heading-centre">Product overview</h5><div class="feature-top-content"><h2 class="heading-style-h2">The only community & knowledge platform built to engage and educate B2B customers</h2><p class="text-size-regular">Build a custom, one-stop destination for customers to access the knowledge and experts they need at every stage of the customer lifecycle.</p></div><section data-w-id="b12f6f7e-7ba2-dad5-8bb5-15b6965f9817" style="opacity:0"><div class="w-layout-hflex flex-block"><a href="/demo" class="button-hero w-button">Get a demo</a></div></section><div class="padding-bottom padding-small"></div></div><div class="feature-component v2"><div data-current="Tab 1" data-easing="ease" data-duration-in="300" data-duration-out="100" class="feature-tabs w-tabs"><div class="feature-tabs-menu w-tab-menu"><a data-w-tab="Tab 1" class="tabs-link w-inline-block w-tab-link w--current"><div class="text-block">Improve CLV</div></a><a data-w-tab="Tab 2" class="tabs-link w-inline-block w-tab-link"><div class="text-block">Increase Retention</div></a><a data-w-tab="Tab 3" class="tabs-link w-inline-block w-tab-link"><div class="text-block">Improve NPS & CSAT</div></a><a data-w-tab="Tab 4" class="tabs-link w-inline-block w-tab-link"><div class="text-block">Reduce Support Tickets</div></a></div><div class="w-tab-content"><div data-w-tab="Tab 1" class="faq-tab-pane w-tab-pane w--tab-active"><div class="feature-item v2"><div class="feature-left-content v2"><div class="feature-details-content v2"><h3 class="headding-style-h4">Educate customers to get more value out of your products or services.</h3><p class="text-size-regular text-color-gray">Connect customers to the right knowledge, experts, and collaborators at the right time to maximize customer lifetime value.</p></div></div><div class="feature-right-content"><img loading="lazy" src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/6669626bf60dd4b9dde9cb3f_Impact%201.png" alt="" class="decorative-image"/></div></div></div><div data-w-tab="Tab 2" class="faq-tab-pane w-tab-pane"><div class="feature-item v2"><div class="feature-left-content v2"><div class="feature-details-content v2"><h4 class="headding-style-h4">Engage and retain valuable customers for longer.</h4><p class="text-size-regular text-color-gray">Support customers to achieve their goals through personalized experiences to build trust, increase loyalty, and reduce churn.</p></div></div><div class="feature-right-content"><img loading="lazy" src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/6669624c0f1807149fa39436_Impact%202.png" alt="" class="decorative-image"/></div></div></div><div data-w-tab="Tab 3" class="faq-tab-pane w-tab-pane"><div class="feature-item v2"><div class="feature-left-content v2"><div class="feature-details-content v2"><h4 class="headding-style-h4">Drive customer loyalty and brand advocacy.</h4><p class="text-size-regular text-color-gray">Keep customers engaged through knowledge sharing, make it easy for them to contribute their positive experiences and invite new people to participate.</p></div></div><div class="feature-right-content"><img loading="lazy" src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/666968359f19d0d48f9ab122_Impact%203.png" alt="" class="decorative-image"/></div></div></div><div data-w-tab="Tab 4" class="faq-tab-pane w-tab-pane"><div class="feature-item v2"><div class="feature-left-content v2"><div class="feature-details-content v2"><h4 class="headding-style-h4">Help customers help each other solve challenges.</h4><p class="text-size-regular text-color-gray">Empower customers to find solutions independently and ask peers for advice, allowing your team to focus on strategy and proactive relationship building.</p></div></div><div class="feature-right-content"><img loading="lazy" src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/666969150d167d24e7e80a4f_Impact%204.png" alt="" class="decorative-image"/></div></div><div class="padding-bottom padding-small"></div></div></div></div></div></div><div class="padding-global"><div class="container-large"><div class="padding-section-medium"><div class="feature-component"><div class="feature-top-content-wrapper"><div class="feature-top-content"><h2 class="heading-style-h2">Everything you need to power knoweldge sharing — at scale.</h2><p class="text-size-regular">Today, your customers demand instant access to trusted knowledge. Zapnito puts an end to untargeted, expensive, and fragmented knowledge sharing experiences.</p></div></div><div class="feature-list-item-wrapper"><div id="w-node-_04d46ed3-6d79-2eb7-ccd8-8eec0c319d0c-beae118e" class="feature-card"><div id="w-node-_04d46ed3-6d79-2eb7-ccd8-8eec0c319d0d-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h3 class="heading">Engagement</h3><h4 class="heading-style-h5">All your customer resources, searchable and discoverable — in one place.</h4><p class="text-size-regular text-color-gray">From product support to professional guidance, centralize where your customers connect with your brand, experts, and peers.</p><div class="w-layout-grid grid-2"><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4b6-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Articles</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4b9-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Video</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4bc-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Documents</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4bf-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Courses</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4c2-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Events</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4c5-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Discussions</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4c8-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">User Profiles</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4cb-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Organization Profiles</div></div><div id="w-node-_9cc5545a-45ba-404b-83fe-1e3a2afee4ce-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Directories</div></div></div><a href="/product/engagement" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/666844ab9dad2d12707132d3_Engagement.svg" loading="lazy" alt="Example of Zapnito's engagement capabilities on an example customer knowledge sharing platform" class="feature-image"/></div></div></div><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da0fe-beae118e" class="feature-card"><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da128-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h5 class="heading">Management</h5><h5 class="heading-style-h5">Become part of your customers’ daily toolkit for success.</h5><p class="text-size-regular text-color-gray">Zapnito makes it easy to manage a knowledge sharing experience that’s personalized to each customer and built to serve your business goals.</p><div class="w-layout-grid grid-2"><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da132-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Access Controls</div></div><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da135-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Custom Branding</div></div><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da138-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Custom Structure</div></div><div id="w-node-_275f11b5-fef2-d36f-8cb1-4a168b4da13b-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Notifications</div></div></div><a href="/product/management" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/666843f2319ae65d0f473093_Management.svg" loading="lazy" alt="Example of Zapnito's management capabilities on an example customer knowledge sharing platform" class="feature-image"/></div></div></div><div id="w-node-f46f998c-07f2-a2ff-c098-9e7ca7be216c-beae118e" class="feature-card"><div id="w-node-f46f998c-07f2-a2ff-c098-9e7ca7be21b0-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h5 class="heading">Data</h5><h5 class="heading-style-h5">Make data-driven decisions with advanced platform analytics.</h5><p class="text-size-regular text-color-gray">Discover critical customer insights and drive return on investment with a comprehensive analysis of user and group behaviors.</p><div class="w-layout-grid grid-2"><div id="w-node-f46f998c-07f2-a2ff-c098-9e7ca7be21ba-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Engagement Dashboard</div></div><div id="w-node-f46f998c-07f2-a2ff-c098-9e7ca7be21bd-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">User Explorer</div></div><div id="w-node-f46f998c-07f2-a2ff-c098-9e7ca7be21c0-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Email Dashboards</div></div></div><a href="/product/data" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/66684076ef634f1e42485dfd_Data.svg" loading="lazy" alt="Example of Zapnito's data capabilities on an example customer knowledge sharing platform" class="feature-image"/></div></div></div><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40daa-beae118e" class="feature-card"><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e05-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h5 class="heading">Security</h5><h5 class="heading-style-h5">Grow in confidence that sensitive data and user information is secure.</h5><p class="text-size-regular text-color-gray">Minimize security risks and build brand confidence with leading security practices and regulatory compliances built into your platform.</p><div class="w-layout-grid grid-2"><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e0f-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">SSO (Single Sign-On)</div></div><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e12-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Advanced Moderation</div></div><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e15-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">2 Factor Authentication</div></div><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e18-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Data Encryption</div></div><div id="w-node-_3dc4cb59-4090-b302-c11f-a6f935c40e1b-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Enterprise Compliance</div></div></div><a href="/product/security" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/6682c737aa439f206aa9c9b7_Security%20(1).svg" loading="lazy" alt="Example of Zapnito's security capabilities on an example customer knowledge sharing platform" class="feature-image"/></div></div></div><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db124-beae118e" class="feature-card"><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db19c-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h5 class="heading">Integrations</h5><h5 class="heading-style-h5">Seamlessly integrate tools to drive business impact.</h5><p class="text-size-regular text-color-gray">Utilize member data to its full advantage and integrate knowledge sharing experiences across the customer lifecycle.</p><div class="w-layout-grid grid-2"><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db1a6-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Direct Integrations</div></div><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db1a9-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">APIs & Webhooks</div></div><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db1ac-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Custom SSO</div></div><div id="w-node-a7722c32-4319-ef85-5f98-8112c15db1af-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Enterprise Compliance</div></div></div><a href="/product/integrations" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/66683d980f32256626730922_Integrations.svg" loading="lazy" alt="Example of Zapnito's integration capabilities on an example customer knowledge sharing platform" class="feature-image"/></div></div></div><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee3172c0-beae118e" class="feature-card"><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee317352-beae118e" class="feature-item _01"><div class="feature-left-content"><div class="feature-details-content"><h5 class="heading">Support</h5><h5 class="heading-style-h5">Get our team’s support from launch and beyond.</h5><p class="text-size-regular text-color-gray">Customize your platform quickly and maximize the long-term impact of customer knowledge sharing with our team’s expert guidance.</p><div class="w-layout-grid grid-2"><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee31735c-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Success Team</div></div><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee31735f-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">1-on-1 Training</div></div><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee317362-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Strategic Reviews</div></div><div id="w-node-d4b2eb74-9a78-72da-0ad8-0f60ee317365-beae118e" class="feature-subfeature-item-2"><div class="text-size-small">Enterprise Compliance</div></div></div><a href="/product/support" class="success-story-button w-button">Learn more</a></div></div><div class="feature-right-content"><img src="https://cdn.prod.website-files.com/6662f3584f7d8148beae1083/66683b9e0d1e4517b637dfdb_Support.png" loading="lazy" alt="Image of Zapnito team members to illustrate support services" class="feature-image"/></div></div></div></div></div></div></div></div><div id="w-node-_82a4a5e2-a5d9-94d2-490b-8799f07b3f57-beae118e" class="feature-item _01"><div class="testimonial-user-details-long"><p class="text-size-regular"><em>The Zapnito platform is easy to use and help is always there if needed.</em></p><div class="testimonial-user-details"><div 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