Обслужване на клиенти за онлайн предприятия преди и след продажбата

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href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_bg.htm">Система e-Call за спешни повиквания от автомобил, основаваща се на телефон 112</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/travel/holidays/index_bg.htm">Туристически пакети и временно ползване на собственост<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/timeshare/index_bg.htm">Временно ползване на собственост и други дългосрочни ваканционни продукти в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/package-travel/index_bg.htm">Пакетни туристически пътувания и свързани пътнически услуги</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/index_bg.htm">Работа и пенсиониране<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/work-abroad/index_bg.htm">Работа в чужбина<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_bg.htm">Трансгранични работници</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_bg.htm">Равно третиране на работното място</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_bg.htm">Командировани работници</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_bg.htm">Работа в публичния сектор в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_bg.htm">Разрешителни за работа</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_bg.htm">Трудови договори</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_bg.htm">Правила на ЕС за работа в сектора на автомобилния транспорт</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_bg.htm">Застраховка за отговорност в друга държава от ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_bg.htm">Професионални квалификации<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_bg.htm">Какво означава регулирана професия?</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_bg.htm">Кандидатстване за постоянно предоставяне на услуги</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_bg.htm">Подаване на декларация за временно предоставяне на услуги</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_bg.htm">Документи и формалности</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_bg.htm">Европейска професионална карта – ЕПК</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_bg.htm">ЕС — Обединеното кралство: професионални квалификации</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_bg.htm">Социално осигуряване и обезщетения<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_bg.htm">Системите за социална сигурност в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_bg.htm">Социално осигуряване в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_bg.htm">Безработица в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_bg.htm">Прехвърляне на помощи за безработица</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_bg.htm">Ако не намерите работа</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_bg.htm">Семейни обезщетения</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_bg.htm">Наследствени пенсии и помощи при смърт</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_bg.htm">Стандартни формуляри за социалноосигурителни права</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_bg.htm">Пенсиониране в чужбина<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_bg.htm">Допълнителни пенсии в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_bg.htm">Държавни пенсии в чужбина</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_bg.htm">Данъци<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_bg.htm">Данъци върху дохода в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_bg.htm">Двойно данъчно облагане</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_bg.htm">Превозни средства<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_bg.htm">Автомобили<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_bg.htm">Покупка и вземане на лизинг на автомобил</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_bg.htm">ДДС при покупка или продажба на автомобил</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_bg.htm">Служебни автомобили</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_bg.htm">Шофьорска книжка<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_bg.htm">Подмяна и признаване на шофьорски книжки в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_bg.htm">Издаване на шофьорска книжка в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_bg.htm">Подновяване на шофьорска книжка в друга страна от ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_bg.htm">Застраховки<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_bg.htm">Валидност на автомобилната застраховка в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_bg.htm">Покритие на автомобилната застраховка в чужбина</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_bg.htm">Регистрация<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_bg.htm">Формалности и документи при регистрация на автомобил</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_bg.htm">Регистрация на автомобил в друга държава от ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_bg.htm">Данъчно облагане на леки автомобили в друга страна от ЕС</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_bg.htm">Пребиваване<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_bg.htm">Право на пребиваване<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_bg.htm">Икономически неактивни граждани на ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_bg.htm">Търсещи работа — право на пребиваване</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_bg.htm">Пенсионери — права на пребиваване</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_bg.htm">Учащи — права на пребиваване</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_bg.htm">Работещи — права на пребиваване</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_bg.htm">Права на пребиваване за граждани на ЕС в Обединеното кралство и за граждани на Обединеното кралство в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_bg.htm">Натурализация</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_bg.htm">Права на пребиваване за семейства<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_bg.htm">Съпрузи и деца от ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_bg.htm">Съпрузи и деца от държави извън ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_bg.htm">Граждански и регистрирани партньорства</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_bg.htm">Родители</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_bg.htm">Други роднини</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_bg.htm">Търсещи работа — членове на техните семейства</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_bg.htm">Документи и формалности<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_bg.htm">Пребиваване — регистриране на членове на семейството от ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_bg.htm">Постоянно пребиваване за граждани на ЕС след 5 години</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_bg.htm">Постоянно пребиваване за членове на семейството от държави извън ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_bg.htm">Карти за пребиваване за членове на семейството от държави извън ЕС </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_bg.htm">Регистриране на пребиваване в чужбина след първите 3 месеца</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_bg.htm">Регистриране при престой под 3 месеца </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_bg.htm">Регистриране на раждане</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_bg.htm">Правила за промяна на пола</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_bg.htm">Покупка на имот</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_bg.htm">Отписване от регистър на пребиваващите</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_bg.htm">Избори, петиции и консултации<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_bg.htm">Европейски избори</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_bg.htm">Избори в страната по произход</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_bg.htm">Общински избори</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_bg.htm">Петиции и консултации</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_bg.htm">Образование и младеж<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_bg.htm">Училища<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_bg.htm">Партньорство с училища в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_bg.htm">Започване на училище в друга страна от ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_bg.htm">Университети<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_bg.htm">Прием в университет</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_bg.htm">Университетски такси и финансова помощ</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_bg.htm">Признаване на университетски дипломи</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_bg.htm">Учене в чужбина и възможности за стипендии</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_bg.htm">Работа по време на следване</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_bg.htm">Стажове<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_bg.htm">Финансова помощ за стажове</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_bg.htm">Доброволческа дейност в ЕС и извън него<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_bg.htm">Доброволческа дейност</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_bg.htm">Практическа подготовка за доброволци</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_bg.htm">Изследователи<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_bg.htm">Стипендии и работа за изследователи</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_bg.htm">Данъчно облагане на изследователи</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_bg.htm">Здраве<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_bg.htm">Непланирано здравно обслужване<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_bg.htm">На лекар / В болница в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_bg.htm">Непланирано здравно обслужване: плащания и възстановяване на разходите</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_bg.htm">Медицинска помощ при временен престой</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_bg.htm">Европейска здравноосигурителна карта (ЕЗОК)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_bg.htm">Планирано медицинско лечение в чужбина<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_bg.htm">Организиране на планирано лечение в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_bg.htm">Разходи и възстановяване на суми — планирано лечение в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_bg.htm">Информационни центрове за трансгранично здравно обслужване</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_bg.htm">Покупка на лекарства в друга страна от ЕС<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_bg.htm">Използване на рецепта в друга страна от ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_bg.htm">Лекарства с рецепта в чужбина: разходи и възстановяване на суми</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_bg.htm">Купуване на лекарства онлайн</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_bg.htm">Здравно осигуряване, когато живеете в чужбина<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_bg.htm">Вашата здравна осигуровка</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_bg.htm">Преместване в дом за резидентна грижа</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_bg.htm">Профилактични здравни грижи</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_bg.htm">Семейство<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_bg.htm">Деца<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_bg.htm">Родителска отговорност</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_bg.htm">Осиновяване</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_bg.htm">Отвличане на деца</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_bg.htm">Двойки<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_bg.htm">Брак</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_bg.htm">Граждански съюзи и регистрирани партньорства</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_bg.htm">Небрачни двойки</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_bg.htm">Развод и законна раздяла</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_bg.htm">Задължения за издръжка — помощ за членове на семейството</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_bg.htm">Имуществени режими на международните двойки</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_bg.htm">Приемане на вашите официални документи в ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_bg.htm">Смърт, репатриране и трансгранично наследяване<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_bg.htm">Управление на трансгранично наследяване</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_bg.htm">Планиране на трансгранично наследяване</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_bg.htm">Смърт и репатриране</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_bg.htm">Потребители<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_bg.htm">Пазаруване<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_bg.htm">Информация за стоката или услугата</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_bg.htm">Гаранции и връщане на стоки</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_bg.htm">Ценообразуване и плащания</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_bg.htm">Транспорт и доставка</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_bg.htm">Вашите права при пазаруване</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_bg.htm">ДДС — данък върху добавената стойност</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_bg.htm">Безопасност на продуктите</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_bg.htm">Интернет и телекомуникации<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_bg.htm">Роуминг: използване на мобилен телефон в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_bg.htm"> Достъп до онлайн съдържание в чужбина</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_bg.htm"> Далекосъобщителни услуги</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_bg.htm">Достъп и използване на интернет</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_bg.htm">Защита на данните и неприкосновеност на личния живот в интернет</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_bg.htm">Финансови продукти и услуги<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_bg.htm">Банкови сметки в ЕС</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_bg.htm">Потребителски кредити и заеми</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_bg.htm">Застрахователни продукти</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_bg.htm">Инвестиционни продукти</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_bg.htm">Ипотечни кредити</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_bg.htm">Плащания, преводи и чекове</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_bg.htm">Инвестиции в друга държава от ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_bg.htm">Нелоялни практики<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_bg.htm">Нелоялни търговски практики</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_bg.htm">Нелоялно ценообразуване</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_bg.htm">Неравноправни договорни условия</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_bg.htm">Енергийни доставки<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_bg.htm">Достъп и използване на енергийни услуги</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_bg.htm">Договори и потребление на енергия</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_bg.htm">Жалби и разрешаване на спорове</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_bg.htm">Решаване на потребителски спорове<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_bg.htm">Неформално решаване на потребителски спорове</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_bg.htm">Извънсъдебни процедури за потребители</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_bg.htm">Съдебни действия за потребителите</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group active"><a href="https://europa.eu/youreurope/business/index_bg.htm">Развиване на бизнес<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_bg.htm"> Извършване на стопанска дейност<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_bg.htm">Развиване на бизнес<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_bg.htm">Извършване на стопанска дейност в туристическия сектор</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_bg.htm">Регистрация по EMAS</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_bg.htm">Сливания на дружества</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_bg.htm">Учредяване на европейско дружество (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_bg.htm">Свободно движение на нелични данни</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_bg.htm">Разбиране на трансграничните инвестиции в ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_bg.htm">Цифровизиране на предприятия<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_bg.htm">Създаване на бизнес уебсайт</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_bg.htm">Онлайн продажби чрез платформи на трети страни</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_bg.htm">Създаване на онлайн магазин</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_bg.htm">Сигурност на уебсайтовете</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_bg.htm">Доставки и изпълнение за онлайн продажби</a></li> <li class="current"><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm"><span>Обслужване на клиенти за онлайн <span class="label-end"><span>предприятия</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_bg.htm">Рекламиране на бизнес онлайн</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_bg.htm">Интелектуална собственост<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_bg.htm">Права върху интелектуална собственост</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_bg.htm">Патенти</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_bg.htm">Търговски марки</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_bg.htm">Авторски права</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_bg.htm">Търговски тайни</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_bg.htm">Защита на промишлени дизайни</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_bg.htm">Домейни на уебсайтове</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_bg.htm">Защита на бази данни</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_bg.htm"> Географски указания</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_bg.htm">Пазарна реализация на интелектуална собственост</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_bg.htm">Нарушаване на права върху интелектуална собственост</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_bg.htm">Стартиращи предприятия<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_bg.htm">Започване на стопанска дейност</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_bg.htm">Еразъм за млади предприемачи</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_bg.htm">Инструменти на ЕС за подкрепа на МСП</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_bg.htm">Данъчно облагане<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_bg.htm">Акцизи<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_bg.htm">Акцизни стоки</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_bg.htm">Плащане на акциз</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_bg.htm">ДДС<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_bg.htm">Правила и ставки за ДДС</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_bg.htm">Начисляване и приспадане на ДДС</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_bg.htm">Освобождаване от ДДС</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_bg.htm">Възстановяване на ДДС: онлайн искане за възстановяване</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_bg.htm">Трансграничен ДДС</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_bg.htm">Проверка на номер по ДДС (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_bg.htm">ДДС върху цифровите услуги (режим MOSS)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_bg.htm">Данъци, свързани с дейността<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_bg.htm">Корпоративен данък в ЕС</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_bg.htm">Данъчно облагане на дружества майки и дъщерни предприятия</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_bg.htm">Продажби в ЕС<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_bg.htm">Обществени поръчки<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_bg.htm">Правила за възлагане на обществени поръчки</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_bg.htm">Търсене и участие в обществени поръчки</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_bg.htm">Искане за преразглеждане на процедура за обществена поръчка</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_bg.htm">Продажба на стоки и услуги<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_bg.htm">Продажба на продукти в ЕС</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_bg.htm">Предоставяне на услуги в чужбина</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_bg.htm">Електронна търговия и продажби от разстояние и извън търговския обект</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_bg.htm">Пакетни туристически пътувания и свързани пътнически услуги</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_bg.htm">Колетни услуги</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_bg.htm">Конкуренция между предприятията<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_bg.htm">Правила за конкуренцията в ЕС</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_bg.htm">Съобщаване за антиконкурентно поведение</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_bg.htm">Човешки ресурси<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_bg.htm">Трудови договори<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_bg.htm">Промени в трудовите договори</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_bg.htm">Условия за наемане на работа</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_bg.htm">Работа на срочен договор</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_bg.htm">Информиране на работниците и извършване на консултации с тях</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_bg.htm">Работа на непълно работно време</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_bg.htm">Съкращения на персонал</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_bg.htm">Работници в юношеска възраст</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_bg.htm">Работа чрез агенции за временна заетост</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_bg.htm">Сезонни работници от държави извън ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_bg.htm">Работно време, почивни дни и отпуск<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_bg.htm">Работно време</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_bg.htm">Отпуск и гъвкава работа</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_bg.htm">Работници в сектора на транспорта<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_bg.htm">Персонал в гражданското въздухоплаване</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_bg.htm">Железопътен персонал</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_bg.htm">Служители в сектора на автомобилния транспорт: време на шофиране и почивки</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_bg.htm">Морски лица</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_bg.htm">Служители във вътрешния воден транспорт</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_bg.htm">Командировани работници<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_bg.htm">Командироване на служители в чужбина</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_bg.htm">Командироване на шофьори</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_bg.htm">Социална сигурност и здраве<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_bg.htm">Плащане на социалноосигурителни вноски</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_bg.htm">Здравословни и безопасни условия на труд</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_bg.htm">Равно третиране и професионални квалификации<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_bg.htm">Равно третиране на служителите</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_bg.htm">Разумни улеснения</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_bg.htm">Признаване на квалификации</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_bg.htm">Изисквания за продуктите<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_bg.htm">Стандарти<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_bg.htm">Стандарти в Европа</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_bg.htm">Съответствие на продуктите<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_bg.htm">Определяне на изисквания за продуктите</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_bg.htm">Оценяване на съответствието</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_bg.htm">Техническа документация и декларация за съответствие с изискванията на ЕС</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_bg.htm">Изисквания за екопроектиране</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_bg.htm">Декларация за взаимно признаване</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_bg.htm">Етикети и маркировки<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_bg.htm">Маркировка „СЕ“</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_bg.htm">Енергиен етикет</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_bg.htm">Маркировка за ОЕЕО</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_bg.htm">Етикетиране на обувни изделия</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_bg.htm">Етикетиране на текстилните продукти</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_bg.htm">Маркировка „℮“</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_bg.htm">Екомаркировка на ЕС</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_bg.htm">Химикали<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_bg.htm">Регистрация на химикали в ЕС (Регламент REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_bg.htm">Класифициране, етикетиране и опаковане на химикали</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_bg.htm">Рециклиране и управление на отпадъците<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_bg.htm">Отговорности, свързани с ОЕЕО</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_bg.htm">Етикетиране на храни<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_bg.htm">Правила за етикетиране на храни</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_bg.htm">Обявяване на хранителната стойност</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_bg.htm">Етикетиране на хранителни добавки</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_bg.htm">Хранителни добавки</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_bg.htm">Здравни и хранителни претенции</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_bg.htm">Финанси<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_bg.htm">Счетоводство<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_bg.htm">Счетоводство на МСП и микропредприятия</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_bg.htm">Извършване и получаване на плащания<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_bg.htm">Трансгранично събиране на вземания</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_bg.htm">Плащания в брой и по електронен път</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_bg.htm">Просрочено плащане</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_bg.htm">Електронно фактуриране</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_bg.htm">Намиране на финансиране<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/bg">Достъп до финансиране</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_bg.htm">Програми на ЕС за финансиране</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_bg.htm">Взаимоотношения с клиенти<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_bg.htm">Потребителски договори и гаранции<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_bg.htm">Гаранции за потребителя</a></li> <li><a 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интерес</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_bg.htm">Защита на данните<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_bg.htm">Защита на данните съгласно ОРЗД</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_bg.htm">Неприкосновеност на личния живот онлайн</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=bg" target="_blank">Връзка със службите за помощ</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=bg" target="_blank">Съобщете за пречка</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Украйна<svg focusable="false" 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можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">Помощ от ЕС за Украйна</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_bg">Информация за хората, бягащи от войната в Украйна</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_bg#ref-%D0%BA%D0%B0%D0%BA-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%B0-%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D0%BD%D0%B5%D1%82%D0%B5">Как можете да помогнете</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">информация за предприятията</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_bg.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Щракнете, за да разгънете" title="Щракнете, за да разгънете">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/business/index_bg.htm">Предприятия</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/business/running-business/index_bg.htm"> Извършване на стопанска дейност</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_bg.htm">Цифровизиране на предприятия</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Обслужване на клиенти за онлайн предприятия</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Обслужване на клиенти за онлайн предприятия</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">На тази страница</div> </nav> </aside> <div class="col"> <div id="main-article"> <p>За да отговаря обслужването ви на актуалните нужди на вашите клиенти, създайте система за събиране на обратна информация от тях и отговаряйте своевременно на всички техните коментари или оплаквания. Носите отговорност и за обработване на гаранциите за продуктите, които продавате. Тези гаранции подлежат на специфични правила.</p> <h2>Гаранции за продукти</h2> <p>Ако на вашия уебсайт продавате стоки, сте правно задължени да предоставите на потребителите безплатна двугодишна гаранция и да замените или поправите всеки дефектен или различен от рекламираното продукт. В някои държави от ЕС срокът на законовата гаранция е по-дълъг.</p> <h2>Въпроси и коментари на клиентите</h2> <p>Уебсайтът ви трябва също да съдържа ясна информация за начина, по който вашето предприятие обработва жалбите на клиенти. Минимумът е да посочите електронен адрес, на който те могат да изпращат въпроси или искове.</p> <p>Трябва да се опитвате да разрешавате жалбите на клиенти бързо и директно, но ако не можете да постигнете споразумение, можете също да предложите използването на орган за алтернативно разрешаване на спорове (АРС). Научете повече за <a data-linkid="3fef1b03-9a7c-4380-a548-ebcc5faa608c" href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_bg.htm" data-master-href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm" title="повече за алтернативното разрешаване на спорове">алтернативното разрешаване на спорове</a>.</p> <p>За по-лесно използване на АРС при спорове, свързани с онлайн трансакции, Европейската комисия разработи многоезична платформа за <a data-linkid="76520541-7d13-41f0-b46c-72bccd9edbe1" href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register&lng=BG" data-master-href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register">онлайн решаване на спорове</a>.</p> <p>Научете повече за <a data-linkid="3fef1b03-9a7c-4380-a548-ebcc5faa608c" href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_bg.htm" data-master-href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm" title="Платформа за онлайн решаване на спорове">платформата за онлайн решаване на спорове</a>.</p> <p>При трансгранични спорове по искове на стойност под 5000 евро имайте предвид, че вие и вашите клиенти можете да използвате опростена <span class="nolink">европейска процедура за искове с малък материален интерес</span> <a href="https://e-justice.europa.eu/42/EN/small_claims" target="_blank" class="language" title="English">en</a> . Това е писмена процедура, която не изисква намесата на адвокат.</p> <p>Повече подробности за исковете с малък материален интерес ще намерите в раздел <a data-linkid="71226f08-429b-48c1-bd54-23898007977a" href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_bg.htm" data-master-href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_en.htm" title=" Разрешаване на спорове">Разрешаване на спорове</a>.</p> <h2>Решаване на онлайн спорове</h2> <p><a data-linkid="76520541-7d13-41f0-b46c-72bccd9edbe1" href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register&lng=BG" data-master-href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register">Платформата за онлайн решаване на спорове (ОРС)</a> помага на търговците да решават спорове със своите онлайн клиенти, без да се обръщат към съда. Можете да използвате платформата за ОРС за уреждане на всички договорни спорове, произтичащи от онлайн продажби, ако вие и вашият клиент сте установени в ЕС или в Европейското икономическо пространство.</p> <p>Прочетете нашата подробна статия за <a data-linkid="3fef1b03-9a7c-4380-a548-ebcc5faa608c" href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_bg.htm" data-master-href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm" title="Онлайн решаване на спорове">онлайн решаването на спорове</a> за повече информация как да го активирате на вашия сайт.</p> </div>  <div class="article-related"> <h2>Нуждаете се от съдействието на службите за помощ?</h2> <p>Свържете се със специализираните служби за помощ</p><button id="advice-button" class="standard arrow toggle">Потърсете помощ и съвети<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><div id="advice-content" class="toggle-content"> <div data-service-name="Local Business Support"> <p>Имате ли въпроси относно извършването на стопанска дейност през граница, например износ или разширяване на дейността в друга страна от ЕС? Ако отговорът е да, <strong><a data-linkid="3b14a2df-b4db-46ba-8512-ea68b2bcf6f2" href="https://een.ec.europa.eu/" title="мрежата Enterprise Europe">Enterprise Europe Network</a></strong> може да ви даде без<span style="display:none"> </span>платен съвет.</p> </div> <div data-service-name="ASF"> <p>Можете да използвате и <strong><a data-linkid="99515abc-5143-4601-834f-d58adec3d203" href="https://asf.youreurope.europa.eu/?lang=bg" title="Инструмент за търсене на услуги за оказване на помощ">Инструмент за търсене на услуги за оказване на помощ</a></strong>, за да намерите необходимата ви помощ.</p> </div> </div> </div> <div id="last-checked"><span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#calendar"></use></svg>Последна проверка: 17/10/2024</span></div> </div> </div> <div id="share-page"> <div>Споделяне на страницата</div> <ul> <li><a href="https://www.facebook.com/share.php?u=https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm" title="Споделете по „Facebook“" target="_blank" rel="nofollow" id="sh-facebook"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#facebook"></use></svg><span>Facebook</span></a></li> <li><a href="https://www.linkedin.com/sharing/share-offsite/?url=https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm" title="Споделете в linkedIn" target="_blank" rel="nofollow" id="sh-linkedin"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#linkedin"></use></svg><span>Linkedin</span></a></li> <li><a href="https://twitter.com/intent/tweet?text=%D0%9E%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B2%D0%B0%D0%BD%D0%B5%20%D0%BD%D0%B0%20%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B8%20%D0%B7%D0%B0%20%D0%BE%D0%BD%D0%BB%D0%B0%D0%B9%D0%BD%20%D0%BF%D1%80%D0%B5%D0%B4%D0%BF%D1%80%D0%B8%D1%8F%D1%82%D0%B8%D1%8F&url=https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm" title="Споделете в X" target="_blank" rel="nofollow" id="sh-twitter"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#twitter"></use></svg><span>X (Twitter)</span></a></li> <li><a href="mailto:?subject=%D0%9E%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B2%D0%B0%D0%BD%D0%B5%20%D0%BD%D0%B0%20%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B8%20%D0%B7%D0%B0%20%D0%BE%D0%BD%D0%BB%D0%B0%D0%B9%D0%BD%20%D0%BF%D1%80%D0%B5%D0%B4%D0%BF%D1%80%D0%B8%D1%8F%D1%82%D0%B8%D1%8F&body=https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm;" id="sh-email" title="Споделете по електронната поща" rel="nofollow"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#email"></use></svg><span>e-mail</span></a></li> </ul> </div> </main> <footer id="footer-content" class="ye_footerpage"> <section id="feedback-bar"> <div class="container"><button id="feedback" class="standard arrow toggle">Обратна информация относно качеството<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><form id="feedback-form" class="toggle-content" method="post" name="fm" action="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_bg.htm" autocomplete="off" novalidate><input autocomplete="false" name="hidden" type="text" style="display:none;"><input type="hidden" name="section" id="section" value="/business/running-business/digitalising/customer-service-online-businesses/"><p class="success">Благодарим ви за мнението. 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