LibConnect - Online Engagement and Email Marketing Platform for Libraries and Educational Institutions

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style="color:#f06f11">Products</div> <h2 style="font-size:3rem">LibConnect</h2> <p class="section-desc" style="font-size:1.5rem">Send attractive emails, maintain email lists, manage projects, and more!</p> </div> </div> </div> </div> </div> </div> </div>  <section class="section services" style="padding-top:0"> <div class="container"> <div class="row" style="margin-bottom:2rem"> <div class="col-lg-6 col-md-6 col-12 item" style="padding-top:2rem"> <h2>Elevate Your Email Marketing & Communication</h2> <div class="section-sub"> <p> Offer a superior patron experience by understanding your users' research and information needs! LibConnect, Springshare's customer relationship management platform, helps libraries manage outreach initiatives, send engaging emails and e-newsletters, and track liaison relationships. </p> </div> <h2>Key Features</h2> <div class="section-sub content"> <ul> <li>Import patron profiles & sync to your ILS platform</li> <li>Easy-to-use drag & drop email editor</li> <li>Responsive, ready-to-use email templates</li> <li>Import user activity from LibCal, LibAnswers, & more</li> <li>Robust statistics and analysis package</li> </ul> </div> </div>  <div class="col-lg-6 col-md-6 col-12 item content" style="padding-top:2rem"> <img src="images/top-image-libconnect.svg"> </div> </div>  <div class="row items"> <div class="col-12"> <div class="section-heading heading-center"> <div class="section-subheading orange-text">ENHANCE USER RELATIONSHIPS AND MESSAGING</div> <h2>Essential Patron Engagement Functionality</h2> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">group_add</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Content-Rich Patron Profiles</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> Build and analyze metadata about your patrons, friends, volunteers, donors, or partners. Create profiles by type (Person or Organization), assemble unique data for each type, customize data fields, and more. Sync with your ILS to import and automatically update user profiles with relevant interactions info. </p> </div> </div> </div> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">badge</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Interactions Activity & History</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> Each customer profile contains an up-to-date list of their library interactions so you can identify who you're reaching and how. LibConnect can automatically add interactions from email or your connected LibCal or LibAnswers. Manually track anything from a quick phone call to an in-depth consultation at the reference desk. </p> </div> </div> </div> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">safety_divider</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Patron-Driven Segmentation</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> Create focused experiences for specific audiences using built-in customer relationship management tools. Define distribution lists matched to profile data, e.g. library branch, academic department, graduation year, and so on. Plus, patrons can subscribe to the marketing email categories of their choice. </p> </div> </div> </div> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">receipt_long</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Eye-Catching Email Templates</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> LibConnect provides many ready-to-use email templates that are both visually interesting and easily customized. Our pre-built templates enable you to effortlessly capture your readers' attention with beautiful, themed emails. Or, design and reuse your own email templates! </p> </div> </div> </div> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">add_task</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Project Management Tools</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> Keep your projects on track and on time! Create projects with actionable tasks, assign due dates, and coordinate with project team members. Connect projects/tasks to customer profiles to keep track of which patrons the library is engaging with. </p> </div> </div> </div> </div> </div>  <div class="col-lg-4 col-md-6 col-12 item"> <div> <div class="pricing-item-icon"><i class="material-icons material-icons-outlined md-48">insert_chart</i></div> <div class="pricing-item item-style pricing-item-i"> <header class="pricing-item-header"><div class="pricing-item-heading">Reporting & Analytics</div></header> <div class="pricing-item-h"> <div class="pricing-item-content"> <p> Use robust reporting to identify gaps in your outreach efforts. Generate custom lists of people, organizations, interactions, projects, or tasks. With email analytics, evaluate the performance of past campaigns and plan future emails accordingly. Help library liaisons better target and select user segments to reach. </p> </div> </div> </div> </div> </div> </div>  </div>  </section> <section class="section section-bgc"> <div class="container"> <div class="row"> <div class="col-12"> <div class="section-heading heading-center"> <div class="section-subheading">WE CARE ABOUT THE THINGS YOU CARE ABOUT</div> <h2>Protecting Patron Privacy</h2> </div> </div> </div> <div class="row"> <div class="col-lg-5 col-md-6 col-12 item content"> <img src="images/image-lcn-privacy.svg"> </div> <div class="col-lg-7 col-md-6 col-12 item"> <p> You always maintain full control on how user information is collected and accessed in LibConnect. Email marketing functionality provides opt-in/opt-out functionality for email communication. </p> <h6 style="margin-bottom:1rem">Security Features Include:</h6> <div class="content" style="margin-bottom:1rem"> <ul> <li>PII data encryption in transit and at rest</li> <li>HTTPS everywhere, with industry-leading encryption</li> <li>LibAuth authentication layer for all logins and accessing user data</li> <li>Secure email servers with industry-leading reputation scores</li> </ul> </div> </div> </div> </div>  </section> <section class="section"> <div class="container"> <div class="row"> <div class="col-12"> <div class="section-heading heading-center"> <div class="section-subheading">Plan and Execute Impactful Email Campaigns</div> <h2>Email Marketing with LibConnect</h2> </div> </div> </div> <div class="row"> <div class="col-lg-6 col-md-6 col-12 item"> <p> Ensure your patrons get timely library updates with LibConnect's powerful email marketing functionality. Operational emails help you inform targeted user groups of important service alerts, maintenance announcements, etc. Cohesive, opt-in, marketing emails are ideal for sharing upcoming events, featured collections, staff picks, and other highlights from the library. </p> <h6 style="margin-bottom:1rem">Email Marketing Features Include:</h6> <div class="content" style="margin-bottom:1rem"> <ul> <li>Beautiful, pre-made email templates</li> <li>Sign-up forms so users can subscribe to email updates</li> <li>Drag & drop email creation editor</li> <li>Free image library integration with Pexels, Unsplash, and Pixabay</li> <li>Aggregated and individual email campaign statistics</li> </ul> </div> </div> <div class="col-lg-6 col-md-6 col-12 item content"> <img src="images/image-lcn-email-builder.svg"> </div> </div> </div>  </section> <section class="section section-bgc"> <div class="container"> <div class="row"> <div class="col-12"> <div class="section-heading heading-center"> <div class="section-subheading">Collaborate with colleagues on liaison activities and campaigns</div> <h2>Project Management Features</h2> </div> </div> </div> <div class="row"> <div class="col-lg-6 col-md-6 col-12 item content"> <img src="images/image-lcn-project.svg"> </div> <div class="col-lg-6 col-md-6 col-12 item"> <p> Streamline workflows and better manage your projects through to the end. Break a project down into tasks, then assign tasks to coworkers so your colleagues will see their assignments when they login to LibConnect. Sort projects/tasks by due date, status, and owner so you can keep track of your progress toward your goals and outcomes. </p> <h6 style="margin-bottom:1rem">Project Management Features Include:</h6> <div class="content" style="margin-bottom:1rem"> <ul> <li>Due dates for the project and individual tasks</li> <li>Storage for supplemental materials like spreadsheets or meeting minutes</li> <li>Messaging & discussion boards to host project conversations </li> <li>Parent/child project relationships</li> <li>Associated user and organization profiles</li> </ul> </div> </div> </div> </div>  </section> <section class="section"> <div class="container"> <div class="row"> <div class="col-12"> <div class="section-heading heading-center"> <div class="section-subheading">Integrate With ILS for seamless data exchange</div> <h2>ILS Integration Functionality</h2> </div> </div> </div> <div class="row"> <div class="col-lg-6 col-md-6 col-12 item"> <p> Connect your LibConnect system to your ILS to import customer profiles and keep them up-to-date. Include all patron records from your ILS or configure the data sync to include only a subset of patron records. Control which ILS fields to transfer and map those fields to your chosen LibConnect people profile fields. </p> <h6 style="margin-bottom:1rem">ILS Integration Features Include:</h6> <div class="content" style="margin-bottom:1rem"> <ul> <li>Connect to all major ILS platforms</li> <li>Set up one-time or automated recurring syncing</li> <li>Create and store unlimited user profiles in LibConnect</li> <li>Only sync patron records that match your filter conditions</li> <li>Select which ILS fields are imported into LibConnect</li> </ul> </div> </div> <div class="col-lg-6 col-md-6 col-12 item content"> <img src="images/image-lcn-ils.svg"> </div> </div> </div>  </section> <section class="section section-bgc"> <div class="container"> <div class="row"> <div class="col-12"> <div class="section-heading heading-center"> <h2>Secure, Reliable Email Infrastructure</h2> </div> </div> </div> </div> <div class="section-row"> <div class="section-item section-item-md-wide"> <div class="section-path section-path-left"> <div class="row litems"> <div class="col-lg-12 col-md-12 col-sm-12 col-12 litem"> <div class="ini-min-headersss"> <h3 class="header-min-bottom">Email Deliverability</h3> </div> <p> Sending email campaigns at scale is hard - there are spam issues, email server reliability, email sender reputation, etc. We have been sending emails at scale for over a decade and have industry-leading deliverability rates. </p> </div>  <div class="col-lg-12 col-md-12 col-sm-12 col-12 litem"> <div class="ini-min-headersss"> <h3 class="header-min-bottom">Cost Effective and Scalable</h3> </div> <p> Our email infrastruture can handle sending millions of email per month, for each customer. So whether you intend to send a few thousand - or a few million - emails per month, we can do it affordably and securely for you. </p> </div>  <div class="col-lg-12 col-md-12 col-sm-12 col-12 litem"> <div class="ini-min-headersss"> <h3 class="header-min-bottom">Worldwide Server Locations</h3> </div> <p> We operate several email sending clusters worldwide and can ensure that your emails are handled and delivered safely and securely. </p> </div>  </div> </div> </div> <div class="section-item d-none d-lg-block"> <picture class="section-right-picture lazy" data-loaded="true"> <source srcset="images/image-lcn-email-servers.png"> <img></picture> </div> </div> </section> <section class="section section-dark lazy" data-background-image-set="url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x" style="background-image: url('/assets/img/contact-section-bg.jpg'); background-image: -webkit-image-set(url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x); background-image: image-set(url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x)" data-loaded="true"> <div class="container"> <div class="row justify-content-center"> <div class="col-xl-6 col-lg-7 col-lg-8"> <div class="section-heading heading-center shm-none"> <h2 class="banner-dark-heading">Ready for the Next Steps?</h2> <p class="section-dark-desc">LibConnect is an affordable, flexible patron communication platform with project management functionality built in. 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