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href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/index.jsp" class="menu_parent_selected">Returns & Exchanges</a></td><td align="right"> </td> </tr> <tr class="menu_child_normal" bgcolor="#E9E7E8" onmouseout="this.bgColor='#E9E7E8';" onmouseover="this.bgColor='#FFFFFF';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/mail.jsp';"> <td height="16"> </td><td style="padding: 2px 0 0 0;" height="16" class="menu_child_normal" valign="top">•</td><td colspan="3" class="menu_child_normal"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/mail.jsp" class="menu_child_normal" target="_self">Returning by mail</a></td><td align="right"></td> </tr> <tr class="menu_child_normal" bgcolor="#E9E7E8" onmouseout="this.bgColor='#E9E7E8';" onmouseover="this.bgColor='#FFFFFF';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/guidelines.jsp';"> <td height="16"> </td><td style="padding: 2px 0 0 0;" height="16" class="menu_child_normal" valign="top">•</td><td colspan="3" class="menu_child_normal"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/guidelines.jsp" class="menu_child_normal" target="_self">Items with special return guidelines</a></td><td align="right"></td> </tr> <tr class="menu_child_normal" bgcolor="#E9E7E8" onmouseout="this.bgColor='#E9E7E8';" onmouseover="this.bgColor='#FFFFFF';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/cardholder.jsp';"> <td height="16"> </td><td style="padding: 2px 0 0 0;" height="16" class="menu_child_normal" valign="top">•</td><td colspan="3" class="menu_child_normal"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/cardholder.jsp" class="menu_child_normal" target="_self">Cardholder returns</a></td><td align="right"></td> </tr> <tr class="menu_child_normal" bgcolor="#E9E7E8" onmouseout="this.bgColor='#E9E7E8';" onmouseover="this.bgColor='#FFFFFF';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/https://www.macys.com/service/contact/index.ognc?defaultSubject=RETURNS&DefaultRegarding=RETURNS#formstart';"> <td height="16"> </td><td style="padding: 2px 0 0 0;" height="16" class="menu_child_normal" valign="top">•</td><td colspan="3" class="menu_child_normal"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/https://www.macys.com/service/contact/index.ognc?defaultSubject=RETURNS&DefaultRegarding=RETURNS#formstart" class="menu_child_normal" target="_self">Return Status</a></td><td align="right"></td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/https://www.macys.com/myinfo/index.ognc';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/https://www.macys.com/myinfo/index.ognc" class="menu_parent_normal" target="_self">My Account</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" 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onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/https://www.macys.com/service/gift/index.ognc" class="menu_parent_normal" target="_self">Gifts & Gift Cards</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/https://www.macys.com/service/furniture/index.ognc';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/https://www.macys.com/service/furniture/index.ognc" class="menu_parent_normal" target="_self">Furniture & Mattress Delivery</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/merchandise.ognc';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/merchandise.ognc" class="menu_parent_normal" target="_self">Our Products</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/https://www.macys.com/myinfo/register/index.ognc';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/https://www.macys.com/myinfo/register/index.ognc" class="menu_parent_normal" target="_self">Register</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/faqs/credit.jsp';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/faqs/credit.jsp" class="menu_parent_normal" target="_self">FAQs</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/contactus/index.jsp';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/contactus/index.jsp" class="menu_parent_normal" target="_self">Contact Us</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/start/index.jsp';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/start/index.jsp" class="menu_parent_normal" target="_self">Getting Started</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_parent_normal" onmouseout="this.bgColor='#FFFFFF';" onmouseover="this.bgColor='#E9E7E8';" onclick="javascript:window.location.href='https://web.archive.org/web/20080913113040/http://www1.macys.com/service/index_es.jsp';"> <td height="18"> </td><td colspan="4"><a onclick="window.event.cancelBubble=true;" href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/index_es.jsp" class="menu_parent_normal" target="_self">Para Ayuda</a></td><td align="right"> </td> </tr> <tr class="menu_spacer"> <td colspan="6" class="menu_spacer"><img alt="empty space" height="1" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> <tr class="menu_spacer" height="1"> <td><img height="1" width="8" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td><td><img height="1" width="8" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td><td><img height="1" width="6" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td><td><img height="1" width="6" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td><td><img height="1" width="161" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td><td><img height="1" width="10" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"></td> </tr> </table> <img height="20" width="1" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/spacer.gif"><br clear="all">  </div> <div id="depthpathContainer"> <h2 class="depthPathLinked"><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/index.jsp" title="Customer Service" class="standard">Customer Service</a></h2> <span class="depthPathLinked"> > </span> <h1 class="depthPathActive">Returns & Exchanges</h1> </div> <div id="localContentContainer"> <div id="macysGlobalBanner"> <table class="bannerWithIconBackground" width="100%" cellspacing="0" cellpadding="0" border="0"> <tr> <td></td><td width="100%"><img src="https://web.archive.org/web/20080913113040im_/http://slimages.macys.com/is/image/MCY/headers/cs-d/optimized?bgc=255,255,255&hei=22&wid=337&fmt=png&textAttr=144&layer=comp&size=337,22&text={{\fonttbl{\f0%20Myriad%20Pro;}}{\colortbl%20;\red204\green0\blue0;}\f0\fs20\cf1%20%0Areturns%20%26%20exchanges%0A}" width="337" height="22" title=" returns & exchanges " border="0" alt=" returns & exchanges "><br/> Not what you were expecting? Returns are easy at macys.com. You can return or exchange your purchase to any Macy's store or macys.com by mail. Plus, you have 180 days to decide! </td> </tr> </table> </div> <div id="static_tabs"> <a href="javascript:;" class="current">returning to a store</a><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/mail.jsp">returning by mail</a><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/guidelines.jsp">items with special guidelines</a><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/cardholder.jsp">cardholder</a><a href="https://web.archive.org/web/20080913113040/https://www.macys.com/service/contact/index.ognc?defaultSubject=RETURNS&DefaultRegarding=RETURNS#formstart">return status</a> </div> <div id="macysGlobalLayout"><br/><br/> Most macys.com items can be returned to a Macy's store, with original proof of purchase, within 180 days of purchase. Read <a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/returns/guidelines.jsp" title="items with special guidelines" class="standard">items with special guidelines</a> for information about restrictions on store returns, as well as other restrictions. <br/><br/><span class="formLabel"><strong>Returning a macys.com purchase</strong></span><br/> Take the merchandise, the invoice (with bar code attached) that came with your order and the original packing materials to any Sales Associate to process your exchange or return. You'll receive a credit to the original tender (e.g. major credit card). <br/><br/><table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td width="50%" valign="top"><span class="formLabel"><strong>Returning a gift you received</strong></span><br/> Follow the instructions above and you'll receive a store merchandise credit. <br/><br/><span class="formLabel"><strong>Returning a store purchase</strong></span><br/> Store purchases must be returned/exchanged at a Macy's store location. <a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/store/locator/index.ognc" title="Find a Macy's store near you" class="standard">Find a Macy's store near you</a><br/><br/> Unfortunately, macys.com cannot accept items that were purchased at Macy's stores. Please do not attempt to return items purchased at a Macy's store using our online shipping label, they will not be accepted and will be returned to you. We cannot accept responsibility for items purchased in stores that are returned to our warehouses. <br/><br/> Please contact the <a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/store/locator/index.ognc" title="Macy's store nearest you" class="standard">Macy's store nearest you</a> for full details about a return. </td><td width="50%" valign="top"><img title="Your macys.com invoice" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/service/returns/sv-re-xx-xx.return_to_store.gif" width="242" height="311" alt="Your macys.com invoice" border="0"></td> </tr> </table><br/><br/></div> </div> <br class="clearboth"> </div> </div> <div id="ft"> <div style="text-align:center; margin-top:-4;"> <a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/campaign/sitelets/150th/index.jsp"><img border="0" alt="Macy's 150th" src="https://web.archive.org/web/20080913113040im_/http://assets.macys.com/img/nav/co_footer_150.gif"></a> 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locations & hours " class="myFooter">store locations & hours </a></td><td><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/store/catalog/index.ognc" title="catalogs" class="myFooter">catalogs</a></td></tr><tr><td><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/store/instoresales.ognc" title="this week in stores" class="myFooter">this week in stores</a></td><td><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/store/event/index.ognc" title="store events" class="myFooter">store events</a></td></tr><tr><td><a href="https://web.archive.org/web/20080913113040/http://www1.macys.com/service/contactus/tellus.jsp" title="tell us what you think" class="myFooter">tell us what you think</a></td> </tr> </table> </div> <div id="corporateLinks"> <a title="Macy's Inc" target="_new" href="https://web.archive.org/web/20080913113040/http://www.macysinc.com/" class="myFooter"> <h3>Macy's Inc <img 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