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Service design – Government Digital Service
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2.7-2.7-1.2-2.7-2.7-2.7z"></path> </svg> </a> </div> </div> </header> <div class="govuk-width-container"> <header class="header" aria-label="blog name"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="blog-title govuk-heading-xl"> <span class="blog"><a href="https://www.blog.gov.uk/">Blog</a></span> <a href="https://gds.blog.gov.uk">Government Digital Service</a> </div> <div class="bottom blog-meta"> <dl> <dt>Organisations:</dt> <dd><a href="https://www.gov.uk/government/organisations/government-digital-service">Government Digital Service</a>, <a href="https://www.gov.uk/government/organisations/department-for-science-innovation-and-technology">Department for Science, Innovation and Technology</a></dd> </dl> </div> </div> <div class="govuk-grid-column-one-third"> <div class="bottom search-container"> <form role="search" method="get" id="searchform" class="form-search" action="https://gds.blog.gov.uk/"> <label class="govuk-label govuk-label--m" for="s">Search blog</label> <div class="search-input-wrapper"> <input enterkeyhint="search" title="Search" type="search" value="" name="s" id="s" class="search-query"> <input type="submit" id="searchsubmit" value="Search" class="btn"> </div> </form> </div> </div> </div> </header> <main id="content" class="govuk-grid-row" role="main"> <div class="govuk-grid-column-two-thirds main-content"> <hr class="govuk-section-break govuk-section-break--l govuk-section-break--visible"> <h1 class="govuk-heading-l">Service design</h1> <p>You can find more information about service design on the dedicated <a href="https://services.blog.gov.uk/">Services in government</a> blog.</p> <article class="post-36146 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-service-platforms category-gov-uk category-service-design tag-design-system tag-digital tag-events tag-gov-uk tag-platforms-and-services"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2024/10/31/how-design-system-day-makes-our-community-stronger/">How Design System Day makes our community stronger</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/imran-hussain-community-designer-gov-uk-design-system-government-digital-service/" title="Posts by Imran Hussain - Community Designer, GOV.UK Design System, Government Digital Service" class="author url fn" rel="author">Imran Hussain - Community Designer, GOV.UK Design System, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2024-10-31T15:23:53+00:00">31 October 2024</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-service-platforms/" rel="category tag">Digital Service Platforms</a>, <a href="https://gds.blog.gov.uk/category/gov-uk/" rel="category tag">GOV.UK</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a></div> <img width="620" height="326" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/10/DSD-draft-v3-620x326.png" class="attachment-large size-large wp-post-image" alt="Text reads: Design System Day. There is a GDS logo in the top left of the asset." decoding="async" fetchpriority="high" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/10/DSD-draft-v3-620x326.png 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/10/DSD-draft-v3-310x163.png 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/10/DSD-draft-v3-768x403.png 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/10/DSD-draft-v3.png 1200w" sizes="(max-width: 620px) 100vw, 620px" /> </header> <p>Our latest blog post outlines how our GOV.UK Design System Day event makes the community stronger.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2024/10/31/how-design-system-day-makes-our-community-stronger/"><strong>Read more</strong> <span class="govuk-visually-hidden">of How Design System Day makes our community stronger</span></a> </footer> </article> <article class="post-36100 post type-post status-publish format-standard has-post-thumbnail hentry category-govuk-onelogin category-service-design category-user-research tag-gov-uk tag-service-design tag-user-testing"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2024/09/19/gov-uk-one-login-designing-for-inclusion-at-scale/">GOV.UK One Login: Designing for inclusion at scale</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/pablo-romero-lead-user-researcher-at-the-digital-identity-programme-gds/" title="Posts by Pablo Romero - Lead User Researcher for Digital Identity, Government Digital Service" class="author url fn" rel="author">Pablo Romero - Lead User Researcher for Digital Identity, Government Digital Service</a> and <a href="https://gds.blog.gov.uk/author/helena-trippe-head-of-user-centred-design-for-gov-uk-one-login-government-digital-service/" title="Posts by Helena Trippe, Head of User Centred Design for GOV.UK One Login, Government Digital Service" class="author url fn" rel="author">Helena Trippe, Head of User Centred Design for GOV.UK One Login, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2024-09-19T16:47:44+01:00">19 September 2024</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/govuk-onelogin/" rel="category tag">GOV.UK One Login</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/user-research/" rel="category tag">User research</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image-620x413.jpg" class="attachment-large size-large wp-post-image" alt="The image features a person with their hand on the keyboard of a laptop. The laptop screen displays: ‘GOV.UK One Login the single sign-on and identity checking solution for government’." decoding="async" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image-620x413.jpg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image-310x207.jpg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image-768x512.jpg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image-1536x1024.jpg 1536w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/09/GOVUK-One-Login-UCD-image.jpg 1920w" sizes="(max-width: 620px) 100vw, 620px" /> </header> <p>In this blog post, learn how our user-centred design work has revealed some surprising findings, and what we’re doing to address them. </p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2024/09/19/gov-uk-one-login-designing-for-inclusion-at-scale/"><strong>Read more</strong> <span class="govuk-visually-hidden">of GOV.UK One Login: Designing for inclusion at scale</span></a> - <a href="https://gds.blog.gov.uk/2024/09/19/gov-uk-one-login-designing-for-inclusion-at-scale/#comments" class="govuk-link">1 comment</a> </footer> </article> <article class="post-36001 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-service-platforms category-service-design tag-digital tag-events tag-platforms-and-services"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2024/08/01/more-than-you-think-how-we-organise-design-system-day/">More than you think - how we organise Design System Day</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/kam-nijjar-associate-delivery-manager-government-digital-service/" title="Posts by Kam Nijjar, Associate Delivery Manager, Government Digital Service" class="author url fn" rel="author">Kam Nijjar, Associate Delivery Manager, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2024-08-01T09:57:17+01:00">1 August 2024</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-service-platforms/" rel="category tag">Digital Service Platforms</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a></div> <img width="620" height="403" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-620x403.png" class="attachment-large size-large wp-post-image" alt="Design System Day Day 2, 5 September St George's Hall, Liverpool The number 24 is below the text, which is written in white, overlaid on a blue background." decoding="async" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-620x403.png 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-310x202.png 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-768x499.png 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-1536x998.png 1536w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2024/08/DSD-Call-blog-graphic-1-2048x1331.png 2048w" sizes="(max-width: 620px) 100vw, 620px" /> </header> <p>Design System Day 2024 will showcase the breadth of design systems work across our community. Join us as we explore the unsung heroes of the design system.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2024/08/01/more-than-you-think-how-we-organise-design-system-day/"><strong>Read more</strong> <span class="govuk-visually-hidden">of More than you think - how we organise Design System Day</span></a> </footer> </article> <article class="post-35339 post type-post status-publish format-standard has-post-thumbnail hentry category-govuk-onelogin category-service-design category-transformation"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2022/08/24/an-update-on-one-login-for-government/">An update on One Login for Government</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/natalie-jones-director-of-digital-identity-government-digital-service/" title="Posts by Natalie Jones OBE - Director of Digital Identity, Government Digital Service" class="author url fn" rel="author">Natalie Jones OBE - Director of Digital Identity, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2022-08-24T10:48:37+01:00">24 August 2022</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/govuk-onelogin/" rel="category tag">GOV.UK One Login</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/transformation/" rel="category tag">Transformation</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/08/image2-e1661333691847-620x413.jpeg" class="attachment-large size-large wp-post-image" alt="The mission patch for the launch of the One Login identity app shows 2 bees next to each other, with August 2022 identifying the date it marks." decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/08/image2-e1661333691847-620x413.jpeg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/08/image2-e1661333691847-310x207.jpeg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/08/image2-e1661333691847-768x512.jpeg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/08/image2-e1661333691847.jpeg 960w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>GDS’s Director for Digital Identity shares progress on government’s single sign-on and digital identity solution.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2022/08/24/an-update-on-one-login-for-government/"><strong>Read more</strong> <span class="govuk-visually-hidden">of An update on One Login for Government</span></a> - <a href="https://gds.blog.gov.uk/2022/08/24/an-update-on-one-login-for-government/#comments" class="govuk-link">10 comments</a> </footer> </article> <article class="post-35245 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-strategy category-people-and-skills category-service-design category-transformation"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2022/06/21/building-digital-foundations-globally-with-service-standards/">Building digital foundations globally with service standards</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/tony-richards/" title="Posts by Tony Richards - Product Manager, Government Digital Service" class="author url fn" rel="author">Tony Richards - Product Manager, Government Digital Service</a>, <a href="https://gds.blog.gov.uk/author/sarah-crandall-international-regional-engagement-manager/" title="Posts by Sarah Crandall - Delivery Manager, Government Digital Service" class="author url fn" rel="author">Sarah Crandall - Delivery Manager, Government Digital Service</a> and <a href="https://gds.blog.gov.uk/author/jude-hanan-international-principal-digital-advisor/" title="Posts by Jude Hanan - Principal Digital Advisor, Government Digital Service" class="author url fn" rel="author">Jude Hanan - Principal Digital Advisor, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2022-06-21T10:00:43+01:00">21 June 2022</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-strategy/" rel="category tag">Digital strategy</a>, <a href="https://gds.blog.gov.uk/category/people-and-skills/" rel="category tag">People and skills</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/transformation/" rel="category tag">Transformation</a></div> <img width="620" height="349" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/DSC_3076-620x349.jpeg" class="attachment-large size-large wp-post-image" alt="The Digital Services Factory at an event in Cyprus with GDS colleagues." decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/DSC_3076-620x349.jpeg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/DSC_3076-310x174.jpeg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/DSC_3076-768x432.jpeg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/DSC_3076.jpeg 1456w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>At GDS, we use the Service Standard to create user-centred services. Our Advisory International team helps other countries to create their own service standards.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2022/06/21/building-digital-foundations-globally-with-service-standards/"><strong>Read more</strong> <span class="govuk-visually-hidden">of Building digital foundations globally with service standards</span></a> </footer> </article> <article class="post-35238 post type-post status-publish format-standard has-post-thumbnail hentry category-govuk-onelogin category-service-design"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2022/06/16/how-we-are-improving-inclusion-for-digital-identity-in-government/">How we are improving inclusion for digital identity in government</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/ben-andrews-senior-product-manager-government-digital-service/" title="Posts by Ben Andrews - Senior Product Manager, Government Digital Service" class="author url fn" rel="author">Ben Andrews - Senior Product Manager, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2022-06-16T11:10:03+01:00">16 June 2022</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/govuk-onelogin/" rel="category tag">GOV.UK One Login</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/P1022047-620x413.jpg" class="attachment-large size-large wp-post-image" alt="Team sharing ideas around a kanban board." decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/P1022047-620x413.jpg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/P1022047-310x207.jpg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/P1022047-768x512.jpg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/06/P1022047.jpg 1500w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>Tackling inclusion barriers is a high priority for the One Login for Government programme. Here’s how the team is approaching it.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2022/06/16/how-we-are-improving-inclusion-for-digital-identity-in-government/"><strong>Read more</strong> <span class="govuk-visually-hidden">of How we are improving inclusion for digital identity in government</span></a> - <a href="https://gds.blog.gov.uk/2022/06/16/how-we-are-improving-inclusion-for-digital-identity-in-government/#comments" class="govuk-link">6 comments</a> </footer> </article> <article class="post-35157 post type-post status-publish format-standard has-post-thumbnail hentry category-people-and-skills category-service-design category-transformation category-ways-of-working"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2022/05/13/why-working-with-an-agile-approach-matters-across-the-globe/">Why working with an agile approach matters across the globe</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/jude-hanan-international-principal-digital-advisor/" title="Posts by Jude Hanan - Principal Digital Advisor, Government Digital Service" class="author url fn" rel="author">Jude Hanan - Principal Digital Advisor, Government Digital Service</a>, <a href="https://gds.blog.gov.uk/author/max-fitzhugh-delivery-manager/" title="Posts by Max Fitzhugh - Senior Delivery Manager, Government Digital Service" class="author url fn" rel="author">Max Fitzhugh - Senior Delivery Manager, Government Digital Service</a> and <a href="https://gds.blog.gov.uk/author/raya-barghouti-senior-analyst-government-digital-service/" title="Posts by Raya Barghouti - Senior Analyst, Government Digital Service" class="author url fn" rel="author">Raya Barghouti - Senior Analyst, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2022-05-13T09:39:49+01:00">13 May 2022</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/people-and-skills/" rel="category tag">People and skills</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/transformation/" rel="category tag">Transformation</a>, <a href="https://gds.blog.gov.uk/category/ways-of-working/" rel="category tag">Ways of working</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/05/agile-1-620x413.png" class="attachment-large size-large wp-post-image" alt="Cyprus’s Digital Services Factory team around a table with sticky notes, using agile methods to help with delivery" decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/05/agile-1-620x413.png 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/05/agile-1-310x207.png 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/05/agile-1-768x512.png 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/05/agile-1.png 960w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>At GDS, we use agile to develop services that meet user needs. Our International Advisory team shares what they've learned working internationally to support and scale agile adoption in local contexts.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2022/05/13/why-working-with-an-agile-approach-matters-across-the-globe/"><strong>Read more</strong> <span class="govuk-visually-hidden">of Why working with an agile approach matters across the globe</span></a> - <a href="https://gds.blog.gov.uk/2022/05/13/why-working-with-an-agile-approach-matters-across-the-globe/#comments" class="govuk-link">2 comments</a> </footer> </article> <article class="post-35134 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-service-platforms category-service-design category-transformation"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2022/03/31/the-gov-uk-design-system-is-now-live/">The GOV.UK Design System is now live</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/trang-erskine/" title="Posts by Trang Erskine - Senior Product Manager for GOV.UK Design System, Government Digital Service" class="author url fn" rel="author">Trang Erskine - Senior Product Manager for GOV.UK Design System, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2022-03-31T11:00:49+01:00">31 March 2022</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-service-platforms/" rel="category tag">Digital Service Platforms</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/transformation/" rel="category tag">Transformation</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/03/Design-System-blog-post-620x413.jpg" class="attachment-large size-large wp-post-image" alt="GOV.UK Design System live sticker with a picture of a monarch butterfly and the pass date (19 November 2021)." decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/03/Design-System-blog-post-620x413.jpg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/03/Design-System-blog-post-310x207.jpg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/03/Design-System-blog-post-768x512.jpg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2022/03/Design-System-blog-post.jpg 960w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>Follow the GOV.UK Design System’s journey to achieving live status, what we learned along the way and plans for the future.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2022/03/31/the-gov-uk-design-system-is-now-live/"><strong>Read more</strong> <span class="govuk-visually-hidden">of The GOV.UK Design System is now live</span></a> </footer> </article> <article class="post-35018 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-service-platforms category-gov-uk-notify category-gov-uk-pay category-service-design category-user-research"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2021/12/15/join-the-user-research-panel-for-gds-products-and-services/">Join the user research panel for GDS products and services</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/andy-parker-senior-user-researcher-gds/" title="Posts by Andy Parker - Senior User Researcher for GOV.UK Notify, Government Digital Service" class="author url fn" rel="author">Andy Parker - Senior User Researcher for GOV.UK Notify, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2021-12-15T10:10:03+00:00">15 December 2021</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-service-platforms/" rel="category tag">Digital Service Platforms</a>, <a href="https://gds.blog.gov.uk/category/gov-uk-notify/" rel="category tag">GOV.UK Notify</a>, <a href="https://gds.blog.gov.uk/category/gov-uk-pay/" rel="category tag">GOV.UK Pay</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/user-research/" rel="category tag">User research</a></div> <img width="620" height="411" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/49280156298_f82739f4b3_b-620x411.jpeg" class="attachment-large size-large wp-post-image" alt="Two people sat together in front of a MacBook, reading through an exercise sheet for a research task." decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/49280156298_f82739f4b3_b-620x411.jpeg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/49280156298_f82739f4b3_b-310x205.jpeg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/49280156298_f82739f4b3_b-768x509.jpeg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/49280156298_f82739f4b3_b.jpeg 1024w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2021/12/15/join-the-user-research-panel-for-gds-products-and-services/"><strong>Read more</strong> <span class="govuk-visually-hidden">of Join the user research panel for GDS products and services</span></a> - <a href="https://gds.blog.gov.uk/2021/12/15/join-the-user-research-panel-for-gds-products-and-services/#comments" class="govuk-link">4 comments</a> </footer> </article> <article class="post-34978 post type-post status-publish format-standard has-post-thumbnail hentry category-govuk-onelogin category-service-design category-user-research"> <header> <h2 class="govuk-heading-m"><a class="govuk-link" href="https://gds.blog.gov.uk/2021/12/01/one-login-for-government-december-2021-update/">One Login for Government: December 2021 update</a></h2> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/natalie-jones-director-of-digital-identity-government-digital-service/" title="Posts by Natalie Jones OBE - Director of Digital Identity, Government Digital Service" class="author url fn" rel="author">Natalie Jones OBE - Director of Digital Identity, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2021-12-01T11:08:25+00:00">1 December 2021</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/govuk-onelogin/" rel="category tag">GOV.UK One Login</a>, <a href="https://gds.blog.gov.uk/category/service-design/" rel="category tag">Service design</a>, <a href="https://gds.blog.gov.uk/category/user-research/" rel="category tag">User research</a></div> <img width="620" height="413" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-620x413.jpeg" class="attachment-large size-large wp-post-image" alt="Slide deck which says 'Make it easy for everyone to access government services.'" decoding="async" loading="lazy" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-620x413.jpeg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-310x207.jpeg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-768x512.jpeg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-1536x1024.jpeg 1536w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/12/P1010520-2048x1365.jpeg 2048w" sizes="auto, (max-width: 620px) 100vw, 620px" /> </header> <p>In this blogpost, we address the GDS approach to identity checking and our delivery plan for a new system - Natalie Jones, Director of Digital Identity explains.</p> <footer class="govuk-body-s"> <a class="govuk-link" href="https://gds.blog.gov.uk/2021/12/01/one-login-for-government-december-2021-update/"><strong>Read more</strong> <span class="govuk-visually-hidden">of One Login for Government: December 2021 update</span></a> - <a href="https://gds.blog.gov.uk/2021/12/01/one-login-for-government-december-2021-update/#comments" class="govuk-link">22 comments</a> </footer> </article> <nav class="page-numbers-container pagination-container" aria-label="Pagination"> <div class="govuk-grid-row"> <div class="pagination"><ul class="list-inline"> <li class="active"><span class="govuk-visually-hidden">Page </span>1</li> <li><a href="https://gds.blog.gov.uk/category/service-design/page/2/"><span class="govuk-visually-hidden">Page </span>2</a></li> <li>…</li> <li><a href="https://gds.blog.gov.uk/category/service-design/page/9/"><span class="govuk-visually-hidden">Page </span>9</a></li> </ul></div> <div class="next"> <a href="https://gds.blog.gov.uk/category/service-design/page/2/" rel="next"> Next <span class="hidden">page</span> </a> </div> </div> </nav> </div> <div class="govuk-grid-column-one-third sidebar-contain"> <div class="sidebar"> <h2 class="govuk-heading-m govuk-visually-hidden">Related content and links</h2> <section class="widget about_widget"><h3>Government Digital Service</h3><p>GDS is here to make digital government simpler, clearer and faster for everyone. 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