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<!DOCTYPE HTML PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd"> <html xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.energywatch.org.uk:80/","20111124020716","https://web.archive.org/","web","/_static/", "1322100436"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> <title>Energywatch is now part of Consumer Focus</title> <link rel="stylesheet" type="text/css" href="/web/20111124020716cs_/http://www.energywatch.org.uk/css/default.css"/> </head> <body> <div class="content"> <div id="header" class="energywatch"> <a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/" title="Consumer Focus - Campaigning for a fair deal"><img src="/web/20111124020716im_/http://www.energywatch.org.uk/images/consumerfocus.gif" width="200" height="95" alt="Consumer Focus"></a> </div> <div id="intro" class="energywatch"> <h1>Energywatch is now part of Consumer Focus</h1> <p>On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland. <br/> <br/><strong>Please update your bookmarks.</strong></p> </div> <div id="meta"> <div class="cflinks"> <h2>Consumer Focus</h2> <ul> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/" title="Consumer Focus Homepage">Home</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/about-us" title="About Consumer Focus">About Us</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/about-us/our-mission" title="Find out about our mission">Our Mission</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/news" title="Read our latest news and press releases">News & Press Releases</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/publications-reports" title="View our publications and reports">Publications</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/transparency" title="See our transparency information">Transparency Data</a></li> </ul> </div> <div class="topiclinks"> <h2>Energy Information</h2> <ul> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/policy-research/energy" title="See our energy policy section">Energy Policy & Research</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy" title="See our energy help and advice section">Energy Help & Advice</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/price-comparison" title="Take a look at our price comparison fact sheets">Price Comparison Factsheets</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/energy-company-contacts" title="Look for energy company contact details">Energy Company Contacts</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/what-to-do-in-an-emergency" title="Find out about what to do in an emergency">What to do in an Emergency</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/advice-leaflets" title="View our leaflets">Advice Leaflets</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/your-energy-questions" title="Find answers to your energy questions">Your Questions</a></li> <li><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/get-advice/energy/help-finder" title="Find out what grants, discounts, free energy help and assistance you’re entitled to">Check Your Entitlements</a></li> </ul> </div> <div class="news"> <h2>Latest Consumer Focus News</h2> <h3><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/news/green-deal-consumer-focus-response">Green Deal – Consumer Focus response</a></h3> <p>Responding to the Government’s Annual Energy Statement, Audrey Gallacher, Consumer Focus Director of Energy, said: ‘If the Government gets this right, it has the potential to transform millions of homes. The key test is for Government to engage people thoroughly and makes sure they have full confidence in the changes ahead. ‘We welcome the plans [...]</p> <p class="link"><a href="https://web.archive.org/web/20111124020716/http://www.consumerfocus.org.uk/news/green-deal-consumer-focus-response">Read full article</a></p> </div> <div class="clear"> </div> <div class="cflinks"> <ul> <li><a class="cfs" href="https://web.archive.org/web/20111124020716/http://www.consumerfocus-scotland.org.uk/" title="Vist the website for Consumer Focus Scotland">Consumer Focus Scotland</a></li> <li><a class="cfw" href="https://web.archive.org/web/20111124020716/http://www.consumerfocus-wales.org.uk/" title="Visit the website for Consumer Focus Wales">Consumer Focus Wales</a></li> <li><a class="cfp" href="https://web.archive.org/web/20111124020716/http://www.consumerfocus-post.org.uk/" title="Visit the website for Consumer Focus Post (Northern Ireland)">Consumer Focus Post (Northern Ireland)</a></li> <li><a class="cfl" href="https://web.archive.org/web/20111124020716/http://www.cflabs.org.uk/" title="CF Labs builds online tools to make consumer's lives easier">Consumer Focus Labs</a></li> <li><a class="nsmc" href="https://web.archive.org/web/20111124020716/http://www.thensmc.com/" title="The National Social Marketing Centre">The NSMC</a></li> </ul> </div> <div class="consumerdirect"> <h2>Looking to make a complaint?</h2> <p>Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. <a href="https://web.archive.org/web/20111124020716/http://www.direct.gov.uk/consumer" title="Visit the Consumer Direct website">Consumer Direct</a> can be contacted on 08454 04 05 06.</p> </div> <div class="clear"></div> </div> <div id="lowerfooter"><a href="/web/20111124020716/http://www.energywatch.org.uk/privacy" title="Privacy policy">Privacy Policy</a> <a href="/web/20111124020716/http://www.energywatch.org.uk/cookies" title="Cookie information">Cookies</a></div> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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