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et_pb_code_2"> <div class="et_pb_code_inner"> <div class="ast-accordion"> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Why have you changed the name of the theatre? </h2> <div class="hide ast-accordion-content"> <p><span class="TextRun SCXW22644069 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW22644069 BCX8">Entertainment centres around the world change names </span><span class="NormalTextRun SCXW22644069 BCX8">frequently</span><span class="NormalTextRun SCXW22644069 BCX8"> in line with the goals of the naming rights sponsor and the venue. Aware Super </span><span class="NormalTextRun SCXW22644069 BCX8">remains</span><span class="NormalTextRun SCXW22644069 BCX8"> a key investor in ICC Sydney and the </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22644069 BCX8">8,000 seat</span><span class="NormalTextRun SCXW22644069 BCX8"> entertainment theatre will now be called ICC Sydney Theatre</span><span class="NormalTextRun SCXW22644069 BCX8">. </span></span><span class="EOP SCXW22644069 BCX8" data-ccp-props="{"335559685":360}"> </span></p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I have tickets for an event that list the old theatre name. Do I need to get a new ticket? </h2> <div class="hide ast-accordion-content"> <p><span class="TextRun SCXW58120475 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW58120475 BCX8" data-ccp-parastyle="Body Text">As long as your tickets have been </span><span class="NormalTextRun SCXW58120475 BCX8" data-ccp-parastyle="Body Text">purchased</span><span class="NormalTextRun SCXW58120475 BCX8" data-ccp-parastyle="Body Text"> through the official ticket seller (Ticketek for live entertainment events), your ticket </span><span class="NormalTextRun SCXW58120475 BCX8" data-ccp-parastyle="Body Text">remains</span><span class="NormalTextRun SCXW58120475 BCX8" data-ccp-parastyle="Body Text"> valid, even if they have the old theatre name or logo.</span></span><span class="EOP SCXW58120475 BCX8" data-ccp-props="{"201341983":0,"335559685":360,"335559738":240,"335559739":120,"335559740":264}"> </span></p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What is the capacity of Theatre?</h2> <div class="hide ast-accordion-content"> <p>ICC Sydney Theatre holds 8,000 in fully seated mode and 9,000 capacity with general admission standing floor mode.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I have tickets for a rescheduled event, but they list the old theatre name. Do I need to get a new ticket? </h2> <div class="hide ast-accordion-content"> <p>You won’t need to get a new ticket for a rescheduled event unless the promoter has specified otherwise.</p> <p>If Ticketek has indicated that your current ticket will be valid for the new event date, there is nothing further you need to do, even if it has the old theatre name or logo. You can find all the information about event postponements on our <a href="https://www.firststatesupertheatre.com.au/whats-on/">What’s On page</a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Where can I keep up to date with information? </h2> <div class="hide ast-accordion-content"> <p><span class="TextRun SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW82068936 BCX8" data-ccp-parastyle="Body Text">You can follow ICC Sydney Theatre on </span></span><a class="Hyperlink SCXW82068936 BCX8" href="https://www.facebook.com/FirstStateSuperTheatre/" target="_blank" rel="noreferrer noopener"><span class="FieldRange SCXW82068936 BCX8"><span class="TextRun Underlined SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW82068936 BCX8" data-ccp-charstyle="Hyperlink">Facebook</span></span></span></a><span class="TextRun SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-parastyle="Body Text">, </span></span><a class="Hyperlink SCXW82068936 BCX8" href="https://www.instagram.com/firststatesupertheatre/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-charstyle="Hyperlink">Instagram</span></span></a><span class="TextRun SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-parastyle="Body Text"> and </span></span><a class="Hyperlink SCXW82068936 BCX8" href="https://twitter.com/FSStheatre" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-charstyle="Hyperlink">X</span></span></a><span class="TextRun SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-parastyle="Body Text"> or </span></span><span class="TextRun Underlined SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-charstyle="Hyperlink">subscribe to our newsletter here</span></span><span class="TextRun SCXW82068936 BCX8" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun CommentHighlightRest SCXW82068936 BCX8" data-ccp-parastyle="Body Text">.</span></span></p> </div> </div> </div> </div> </div> </div> </div><div class="et_pb_row et_pb_row_5"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_0"> <span class="et_pb_image_wrap "><img decoding="async" width="1920" height="529" src="https://iccsydneytheatre.com/wp-content/uploads/2023/05/FANSFirst_banner-1920x529-1.jpg" alt="FANS First Banner" title="FANS First" srcset="https://iccsydneytheatre.com/wp-content/uploads/2023/05/FANSFirst_banner-1920x529-1.jpg 1920w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/FANSFirst_banner-1920x529-1-1280x353.jpg 1280w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/FANSFirst_banner-1920x529-1-980x270.jpg 980w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/FANSFirst_banner-1920x529-1-480x132.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" class="wp-image-472" /></span> </div><div class="et_pb_module et_pb_video et_pb_video_0"> <div class="et_pb_video_box"><iframe title="LPA Safe Tix Video" width="1080" height="608" src="https://www.youtube.com/embed/oC08Nu8wmlo?feature=oembed" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div> </div><div class="et_pb_module et_pb_text et_pb_text_3 heading-underlined-title et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>Ticketing FAQs</h2></div> </div><div class="et_pb_module et_pb_code et_pb_code_3"> <div class="et_pb_code_inner"> <div class="ast-accordion"> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I contact Ticketek?</h2> <div class="hide ast-accordion-content"> <p><strong>Here’s their website: </strong><cite><a href="https://premier.ticketek.com.au/">https://premier.ticketek.com.au/</a></cite></p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I found cheaper tickets online. Are they safe?</h2> <div class="hide ast-accordion-content"> <p>Don’t be tempted. If it looks too good to be true, it usually is. Only register or purchase via the official event website and organiser. If you’re not sure if you have the right website, your best point of reference is the event organiser or promoter’s website. You can always contact our team <a href="/cdn-cgi/l/email-protection#5e373038311e373d3d2d273a303b27703d3133"><span class="__cf_email__" data-cfemail="d7beb9b1b897beb4b4a4aeb3b9b2aef9b4b8ba">[email protected]</span></a> to be sure!</p> <p>Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance.</p> <p>If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the event. Often the tickets have fake barcodes, have been sold to multiple people, or sold for seats that aren’t even available. Don’t spoil your night out and always make sure to purchase from the official seller.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What is a 'ticket reseller' and what is 'ticket scalping'?</h2> <div class="hide ast-accordion-content"> <p><strong>What is ‘ticket scalping’?</strong><br /> The practice of buying and reselling tickets for profit. This has always existed but in the digital era, the scale of scalping has increased substantially. Many people try to re-sell their tickets via social media too.</p> <p><strong>More about ‘ticket resellers’:</strong><br /> There are various unauthorised resale sites that provide sales platforms for individuals to resell event tickets anonymously at inflated prices. Generally they are listed in the top four searches on the internet above the official ticketing agent and more recently on fake Facebook event pages which redirect you to unauthorised reseller sites. The original ticket face value, exact seating allocation or information about seating restrictions are rarely provided at the time of purchase.</p> <p><strong>Professional scalpers:</strong><br /> An operator who uses sophisticated technology to harvest tickets from the official ticketing agents the minute tickets go on-sale. Scalpers rob tickets from real fans denying them the chance to purchase at face value, then resell them at inflated prices several times over the face value on these unauthorised resale sites.</p> <p><strong>Confusing Fans:</strong><br /> As you may have experienced, resale websites are very cunning at giving the impression of being the official seller. When searching for tickets online, typing the tickets plus the artist will generally lead to paid listings which direct fans to highly priced tickets when more affordable alternatives at face value are often still available via the venue’s official seller.</p> <p><strong>Ticketek</strong> is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance. If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the event.</p> <p>You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present. Often the same barcodes are sold multiple times or the seat on the ticket may not even exist.</p> <p>Don’t be caught. Buy your tickets ONLY from an authorised seller. There is limited consumer protection legislation to prevent the scalping of tickets in Australia. For more information on legislation that may apply in NSW please contact 13 32 20 or visit NSW Fair trading.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Who is the authorised ticket seller for live entertainment events?</h2> <div class="hide ast-accordion-content"> <p><strong>Ticketek</strong> is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers.</p> <p>The safest way to determine the official ticket seller is via the offical promoter and/or venue websites. In addition, be wary of the highest placed search results on the internet, as these can often be paid ads for the resellers. Most common unauthorised resellers in Australia include: eBay, Gumtree, Viagogo, Ticketmaster Resale, The Ticket Merchant, Queen of Tickets, Ticketbis etc.</p> <p>If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance. If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or similar, you may be refused entry to the event. You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present.</p> <p>Don’t be caught and buy your tickets ONLY from an authorised seller. There is limited consumer protection legislation to prevent the scalping of tickets in Australia. For more information on legislation that may apply in NSW please contact 13 32 20 or visit NSW Fair trading.</p> <p><strong>Still not sure if your buying through the right website? </strong>Call us on (02) 9215 7100 or email us at <a href="/cdn-cgi/l/email-protection#4920272f2609202a2a3a302d272c30672a2624"><span class="__cf_email__" data-cfemail="432a2d252c032a2020303a272d263a6d202c2e">[email protected]</span></a> and we’ll check for you.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What are the benefits of purchasing through an official ticket seller?</h2> <div class="hide ast-accordion-content"> <p>When you purchase through the Official Ticket Seller, you pay the real price as determined by the Artist & Promoter. In addition, the ticket you purchase is 100% guaranteed and if something goes wrong, you are able to speak to the staff to get it resolved. In the unlikely event of a cancelled show, your ticket purchase will be automatically refunded to you with minimal fuss. If you have purchased a resale ticket, you will need to contact the reseller direct to seek your refund.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I haven't bought from Ticketek, why can't the Box Office assist me?</h2> <div class="hide ast-accordion-content"> <p>Venue Box Office staff are only able to assist with ticketing issues for those who purchased through the offiicial seller for entertainment events – Ticketek. If your tickets were not purchased through the official seller, staff will not have any record of your purchase or account.</p> <p>Our friendly staff will assist in helping you purchase a new seat if available, but will not be able to resolve your resale issue. We understand patrons will be disappointed, inconvenienced and out of pocket looking for assistance, however, please be aware any abuse or bad behaviour directed at any staff member when being told they cannot assist will not lead to any outcome. Please be aware that the venue has no obligation to honour tickets purchased via unauthorised sites.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I lodge a complaint against an unauthorised seller?</h2> <div class="hide ast-accordion-content"> <p>If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I thought the resale ticket guaranteed me entry into the event?</h2> <div class="hide ast-accordion-content"> <p>No – the only way to guarantee that you are able to attend the event is to purchase through the official seller, Ticketek.Resellers may be able to offer a refund of your money after reviewing your complaint but cannot offer you a service through the venue Box Office.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Do I need to print my Mobile Ticket? How do I use it?</h2> <div class="hide ast-accordion-content"> <p>No, you are not required to print a hard copy of your ticket. Simply save your Mobile Ticket to your device, and turn up the brightness when presenting the ticket to our team members who will assist in scanning upon entry.</p> <p>There are a few ways to save your mobile ticket:</p> <ul> <li>Take a screenshot – the best way is take a screenshot of your ticket, the ticket then will be available to load from your photo gallery.</li> <li>Ticketek app – the Ticketek app allows you to save your ticket on your mobile phon, and is currently available for iPhone and Android.</li> <li>Wallet App – If you’re using an iPhone, you can also save your ticket into a wallet app such as Passbook.</li> </ul> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I received a message from Ticketek, how do I view my ticket?</h2> <div class="hide ast-accordion-content"> <p>If you recieve an SMS from Ticketek, you have opted for a Mobile Ticket. Mobile Tickets are a convenient way to receive your ticket; instead of having your ticket delivered through postal or email, it will be send as an SMS/text message to your mobile number. You will need to use a smartphone to properly access your ticket.</p> <p>See the question above for more information on how to save and use your Mobile Ticket.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I got an email of my ticket, is that also a Mobile Ticket?</h2> <div class="hide ast-accordion-content"> <p>No, that is an EzyTicket and must be printed prior attending the event.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I got an SMS/text message of my ticket, is that EzyTicket?</h2> <div class="hide ast-accordion-content"> <p>No, that is a Mobile Ticket.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What is EzyTicket?</h2> <div class="hide ast-accordion-content"> <p>EzyTicket is a print-at-home ticket option. Instead of having your ticket delivered to you through postal, you will receive an email containing a PDF attachment of your ticket.</p> <p>You will need to print this ticket for scanning at the venue, as it is not designed to work on mobile devices. We do strongly recommend printing your EzyTicket, as should it not work you will need to line up at the box office to have your ticket printed and may experience delays in entering.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Do I need to print my EzyTicket?</h2> <div class="hide ast-accordion-content"> <p>Yes, you need to print a hard copy of your ticket at home prior coming to the event. EzyTickets are not designed to be used on mobile devices, and should it not scan from your phone you will need to queue at the Box Office to have your ticket printed. This could result in delays in entering.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I didn't receive the email for my ticket, what happened?</h2> <div class="hide ast-accordion-content"> <p>Please check your Spam/Junk mailbox. If you still can’t find your ticket, please contact Ticketek at 13 28 49.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">My ticket is showing blank, what went wrong?</h2> <div class="hide ast-accordion-content"> <p>You might need to use PDF viewer app such as Adobe Acrobat Reader to view the information on your ticket. The app is available for Mac, PC, as well as for iPhone and Android phones. Please ensure you have the latest update of the software.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can I use my mobile phone for scanning instead of printing the ticket?</h2> <div class="hide ast-accordion-content"> <p>EzyTicket is designed to be printed on paper, the scanner might have problem reading the information from your phone. If you would like to use your phone please select Mobile Ticket as a delivery option instead.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I book accessible seating?</h2> <div class="hide ast-accordion-content"> <p>If you’re attending an event at ICC Sydney Theatre, there are a number of ways to book accessible seating through Ticketek. This can be done online via the <a href="https://help.ticketek.com.au/hc/en-us/articles/360001880427-How-do-I-book-an-accessible-seat" target="_blank" rel="noopener">Ticketek website</a>, or by calling their accessibility hotline on 1300 665 915.</p> <p>Wheelchairs are also available for hire at the Customer Service desk located on level two of ICC Sydney Theatre. We do strongly recommend bringing a friend or companion along, as the hirer will need to manage the collection, movement, and return of the chair.</p> <p>You can find more information about accessibility and companion bookings on our <a href="https://iccsydneytheatre.com/venue/accessibility/">accessibility page</a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I get a companion ticket with my Companion Card?</h2> <div class="hide ast-accordion-content"> <p>The Companion Card promotes the rights of those who require a companion to fair ticketing at events and venues.</p> <p>Where an event is being sold through Ticketek, you can apply for a companion or carer ticket by simply selecting the Companion Card ticket option when booking your Accessible Tickets online. Please note a full priced Ticket must be selected when redeeming a Companion Card ticket. This can be done <a href="https://help.ticketek.com.au/hc/en-us/articles/360001880427-How-do-I-book-an-accessible-seat-" target="_blank" rel="noopener">via the Ticketek website</a>, or by calling their accessibility hotline on 1300 665 915 if this option is not available online.</p> <p>Make sure to have your Companion Card at the ready when booking tickets for the first time, and on the event day. First time purchasers will be required to provide a copy of the front of the valid Companion Card when booking, and each time when collecting tickets from the Box Office on the event day.</p> </div> </div> </div> </div> </div><div class="et_pb_module et_pb_image et_pb_image_1"> <span class="et_pb_image_wrap "><img decoding="async" width="1920" height="529" src="https://iccsydneytheatre.com/wp-content/uploads/2023/05/crowd-movement-banner-1920x529-1.jpg" alt="Crowd Movement Banner" title="Crowd Movement" srcset="https://iccsydneytheatre.com/wp-content/uploads/2023/05/crowd-movement-banner-1920x529-1.jpg 1920w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/crowd-movement-banner-1920x529-1-1280x353.jpg 1280w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/crowd-movement-banner-1920x529-1-980x270.jpg 980w, https://iccsydneytheatre.com/wp-content/uploads/2023/05/crowd-movement-banner-1920x529-1-480x132.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" class="wp-image-482" /></span> </div> </div> </div><div class="et_pb_row et_pb_row_6"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_4 heading-underlined-title et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>Event Day FAQs</h2></div> </div><div class="et_pb_module et_pb_code et_pb_code_4"> <div class="et_pb_code_inner"> <div class="ast-accordion"> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I get to ICC Sydney Theatre?</h2> <div class="hide ast-accordion-content"> <p>ICC Sydney Theatre is accessible by public transport (train, bus, lightrail and ferry), car, foot and bicycle.</p> <p>On busy event days, we always recommend catching public transport where possible, and checking <a href="https://transportnsw.info/" target="_blank" rel="noopener">the Transport NSW website</a> for live updates on road work, delays and changes to transport timetables.</p> <p>To plan your journey, head to our <a href="https://iccsydneytheatre.com/visit/getting-here/">Getting Here</a> page.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I need to drive – where do I park and how much is it?</h2> <div class="hide ast-accordion-content"> <p>There are two car parks at ICC Sydney – P1 and P2 – which can be accessed via Darling Drive. P2 is the closest car park to ICC Sydney Theatre.</p> <p>For information on parking and rates, <a href="https://www.iccsydney.com.au/visit-icc-sydney/Getting-To-ICC-Sydney#parking-information" target="_blank" rel="noopener">visit the ICC Sydney website</a>.</p> <p>On busy event days we always recommend catching public transport wherever possible, as limited parking is available.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Save my spot! Can I pre-book my car spot?</h2> <div class="hide ast-accordion-content"> <p>Unfortunately no, but don’t worry. We have a total of 826 parking spaces including 11 disabled parking bays, 25 motorcycle parking spaces, bicycle racks and 20 electric car charge spaces.</p> <p>If you require a disabled parking bay and these are filled when you arrive see our Car Park office attendants for assistance.</p> <p>See ICC Sydney’s <a href="https://www.iccsydney.com.au/Visit-ICC-Sydney/Getting-to-ICC-Sydney">parking page for more information</a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Where is the closest place to get dropped off?</h2> <div class="hide ast-accordion-content"> <p>If you’re arriving by car, Zollner Circuit is the closest drop-off point for ICC Sydney Theatre and is accessed via Darling Drive.</p> <p>For more information, visit our <a href="https://iccsydneytheatre.com/visit/getting-here/">Getting Here</a> page.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Where do I go to collect my ticket?</h2> <div class="hide ast-accordion-content"> <p>You can pick your tickets up when you arrive at the venue, however, we do recommend collecting them from a Ticketek agency prior to the event day. Our Box Office can become quite busy in the hours before the event which may cause delays on entry – and we know how excited you are to start your night!</p> <p>For a list of Ticketek agencies and opening times, please <a href="https://premier.ticketek.com.au/Content/Outlets/agencies_nsw.aspx" target="_blank" rel="noopener">visit the Ticketek website</a>. Whether collecting from Ticketek or the venue, please note that only the account or card holder who purchased the tickets will be able to pick them up. When collecting, make sure to have your valid ID and the card used to purchase the tickets handy!</p> <p>Please also note that the ICC Sydney Theatre Box Office is only open at designated times on the event day. Box Office opening times will become available on our <a href="https://iccsydneytheatre.com/whats-on/" target="_blank" rel="noopener">What’s On</a> page in the days leading up to the event.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What time does the show start?</h2> <div class="hide ast-accordion-content"> <p>Please refer to your ticket to find your show time and date.</p> <p>Event times are subject to change and can be fluid on the day – we always recommend arriving early just in case!</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Will you lock me out if I’m late to the show?</h2> <div class="hide ast-accordion-content"> <p>Lockout applies for some shows. You can find out if your show has a lockout policy in place in the event information sent prior to the show or our website. If a lockout policy is in place and you find yourself arriving after the show starts you’ll be let in at a suitable time.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How do I find out more information about an event?</h2> <div class="hide ast-accordion-content"> <p>Our <a href="https://iccsydneytheatre.com/whats-on/">What’s On</a> page is the best place to find up to date information, which will become available a few days prior to the event.</p> <p>If you are the ticket purchaser, make sure to opt-in for communications from ICC Sydney when booking, as detailed event information will be communicated to you via email and SMS.</p> <p>You can also follow us on <a href="https://www.facebook.com/FirstStateSuperTheatre/" target="_blank" rel="noopener">Facebook</a>, <a href="https://www.instagram.com/firststatesupertheatre/" target="_blank" rel="noopener">Instagram</a> and <a href="https://twitter.com/FSStheatre" target="_blank" rel="noopener">Twitter</a> to stay up to date with all the latest info!</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I'm hearing/vision impaired. Do you have any amenities that I can use?</h2> <div class="hide ast-accordion-content"> <p>Yes! We have complimentary hearing augmentation devices available at our Customer Service Desk on Level 2, as well as braille provided on room door signage and on lifts throughout the venue.</p> <p>To find out more, please head to our <a href="https://iccsydneytheatre.com/venue/accessibility/">accessibility page</a>.</p> <p>ICC Sydney Theatre is dedicated to ensuring a comfortable and enjoyable experience for all of our guests – if you have any questions or consideration you’re not sure about, please <a href="https://iccsydneytheatre.com/venue/">shoot us a message</a> as we’re happy to assist.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can my service animal enter the venue with me?</h2> <div class="hide ast-accordion-content"> <p>Accredited service animals are always welcome inside the venue! When booking your ticket (via the Ticketek accessible bookings hotline or <a href="https://help.ticketek.com.au/hc/en-us/articles/360001880427-How-do-I-book-an-accessible-seat" target="_blank" rel="noopener">Ticketek website</a>), please notify Ticketek of this requirement, and we’ll ensure comfortable seating for you and your companion.</p> <p>For more information, head to our <a href="https://iccsydneytheatre.com/venue/accessibility/">accessibility page</a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">How can I find out where I'm sitting?</h2> <div class="hide ast-accordion-content"> <p>Our interactive <a href="https://iccsydneytheatre.com/venue/seating-maps/">Seating Map</a> can help you find your seat before your arrive – just make sure you have your ticket or pass handy!</p> <p>Please note that our seating plan is a standard configuration and may change per event.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I’m feeling peckish – what is there to eat?</h2> <div class="hide ast-accordion-content"> <p>Lots! We have a variety of options to suit your taste. During events you’ll find more kiosk options open throughout the venue with menus tailored for the event. If you’ve got special dietary requirements or allergies be sure to let us know when you order.</p> <p>If you have an American Express card, you’ll be eligable to enter the respective member lounge located on level four. Find out more information <a href="https://iccsydneyth.wpenginepowered.com/about/american-express-lounge/">here</a>.</p> <p>There are also a number of great dining options around Darling Harbour – you can <a href="https://iccsydneytheatre.com/visit/eat-drink/">find out more about them here</a>.</p> <p>Corporate events are often catered. For more information, we do suggest checking with the event organiser.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Do you serve alcohol?</h2> <div class="hide ast-accordion-content"> <p>We do indeed. ICC Sydney is a licensed venue and we serve alcohol responsibly. Free drinking water is offered at every bar. Guests who look under 25 must show their current drivers’ licence, NSW Photo Card or passport. Penalties apply for patrons who fail to comply with conditions set out in the Liquor Act 2007.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What can't I bring to the show?</h2> <div class="hide ast-accordion-content"> <p>Our Conditions of Entry apply to all shows, and can vary between events.</p> <p>For all live events, water bottles, backpacks and bags over 30x30x15cm (A4 size) are not permitted, among other items.</p> <p>To read our standard Conditions of Entry <a href="https://iccsydneytheatre.com/venue/conditions-of-entry/">click here</a>. Always ensure to check the event What’s On page and event information emails to stay up to date with all current event information.</p> <p>If you’re arriving with a prohibited item, fear not! We have free cloaking available at all events.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can I take photos?</h2> <div class="hide ast-accordion-content"> <p>Generally, no. Majority of concerts restrict filming or recording of any kind, even if it’s on your phone or iPad. If you’re attending an event be sure to check the photography policy in the information as there may be some further guidelines set by the event organiser. During live entertainment events you may be able to use small cameras as long as the flash is off however professional photography, and cameras with detachable lenses or lenses bigger than 5cm, are not allowed. Check your event, because specific restrictions may apply.</p> <p>If you wish to take photos of our venue, inside or out, for commercial or other use then let’s chat. Send us an email at <a href="/cdn-cgi/l/email-protection#a2cbccc4cde2cbc1c1d1dbc6ccc7db8cc1cdcf"><span class="__cf_email__" data-cfemail="7a13141c153a13191909031e141f0354191517">[email protected]</span></a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can I bring my backpack?</h2> <div class="hide ast-accordion-content"> <p>Backpacks and bags over A4 size (30x30x15cm) are not permitted into the theatre for live entertainment events. If you’ve arrived with a backpack, don’t worry – we have a free cloaking service available on the ground floor of the theatre (next to Fratelli Fresh).</p> <p>Not sure what you can and can’t bring? Check out our <a href="https://iccsydneytheatre.com/venue/conditions-of-entry/">Conditions of Entry</a>.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Are you pro selfie sticks?</h2> <div class="hide ast-accordion-content"> <p>We are not. Please leave your selfie sticks at home.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can I bring my smartphone or tablet?</h2> <div class="hide ast-accordion-content"> <p>If you’re attending a conference usually phones are okay, but they may be restricted at some events if the artist or organiser requests it. As standard, all types of photography and filming is prohibited at concerts.</p> <p>Devices can also block the views of people behind you, so be considerate. During live entertainment shows you are not able to record or use flash photography. Always check your event information for what you can and can’t bring to the show.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Where can I leave my coat or bag? Is it free?</h2> <div class="hide ast-accordion-content"> <p>No item is too big or small. All cloaking at ICC Sydney is free. Before you arrive, check out the event page or information email to find out the cloak room location or conditions of entry for your tickets.</p> <p><b>ICC Sydney Theatre</b></p> <p>Before you pass through security, head to one of the cloak rooms on Tumbalong Boulevard or Moriarty Walk. Cloaking will be a separate queue in addition to your standard security entry queue, so be sure to allow plenty of time before the show starts.</p> <p>Cloaking is free.</p> <p><b>Darling Harbour Theatre</b></p> <p>Cloaking is available at the Customer Service desks on ground floor of the Convention Centre.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I forgot to collect my items from the cloakroom after the show...</h2> <div class="hide ast-accordion-content"> <p>Once the event is over, cloaked items are handed to our Customer Service desks to be logged and then sent to our security office. If you’ve forgotten something, please give us a call on +61 2 9215 7100 or send us an email at <a href="/cdn-cgi/l/email-protection#96fff8f0f9d6fff5f5e5eff2f8f3efb8f5f9fb"><span class="__cf_email__" data-cfemail="2d44434b426d444e4e5e5449434854034e4240">[email protected]</span></a>. We’ll need to know when you lost it, which event you attended and a detailed description of your item. Pictures help if you can attach one.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Let’s dance?</h2> <div class="hide ast-accordion-content"> <p>Definitely! But you should remain in front of your seat, be respectful of other people’s space and keep the aisles clear. Rest the temptation to stand on your seat – it’s not allowed, no matter how incredible the band is.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Can I camp overnight? How early can I line up for GA entry?</h2> <div class="hide ast-accordion-content"> <p>Sorry, no camping is permitted outside the theatre or in the Darling Harbour precinct. You are not permitted to line up any earlier than 8am on the day of the event.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Should I let you know about my medical condition?</h2> <div class="hide ast-accordion-content"> <p>If you have a food allergy, please let staff know right away. If you have a condition that requires you to carry medication (like EpiPens or insulin pens) and you’re attending a concert you will be permitted to carry these but please let security know.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">We love merch. Do you love merch?</h2> <div class="hide ast-accordion-content"> <p>We all love merch. Merchandise shops will be open for most events and accept credit cards and EFTPOS.</p> <p>If you’re super keen and want to find out what merchandise will be available before you arrive, we recommend heading to the event organiser’s website.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Paywave, PayPass, ApplePay...do you take cards?</h2> <div class="hide ast-accordion-content"> <p>Absolutely. EFTPOS and credit cards are accepted at all of our kiosks, and merchandise stands.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Are children allowed in the theatre?</h2> <div class="hide ast-accordion-content"> <p>Yes! For ticketed events, children over the age of 2 do require a ticket and have to sit in their designated seat. Some shows will have different policies depending on the content.</p> <p>Please note: We don’t recommend children younger than 2 attending due to the strong noise levels and the need to wear ear protection at that age.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Do you have somewhere to change my baby?</h2> <div class="hide ast-accordion-content"> <p>We sure do! Our accessible parenting room is located in on level two (next to door four), and is equipped with a feeding area, change table and food preparation area.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What should I do with this pram or baby capsule?</h2> <div class="hide ast-accordion-content"> <p>Prams and capsules are welcome, with some exceptions. Prams and capsules aren’t allowed in the seating area or aisles of the theatre. Usually prams will be kept at the Customer Service desk or the designed pram parking area arranged for the event.</p> <p>Please ensure to check communications (email and SMS messages) leading up to the event, or check with our friendly ushers when you arrive for further instructions.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">What’s your policy on handing out flyers or pamphlets?</h2> <div class="hide ast-accordion-content"> <p>Please don’t. Distributing any promotional items, flyers or printed materials is not permitted without permission ICC Sydney. Product sampling and giveaways are also prohibited.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I designed this huge banner – where can I hang it?</h2> <div class="hide ast-accordion-content"> <p>Sorry, but no signs or posters are allowed during live entertainment shows. Seated guests can bring signs as long as they’re smaller than A3 so they don’t block the view for others.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Is there somewhere to have a cigarette?</h2> <div class="hide ast-accordion-content"> <p>ICC Sydney is a non-smoking venue, so all types of smoking is prohibited, including e-cigarettes. You have to be at least 10 metres from the venue to smoke.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">Oops! I lost an item at your venue.</h2> <div class="hide ast-accordion-content"> <p>We understand – it happens!</p> <p>To track down a lost item, please contact <a href="/cdn-cgi/l/email-protection#cca5a2aaa38ca5afafbfb5a8a2a9b5e2afa3a1"><span class="__cf_email__" data-cfemail="3d54535b527d545e5e4e4459535844135e5250">[email protected]</span></a> with a description of the item, your contact details and which event you attended. Pictures of the item are very helpful for our team.</p> </div> </div> <div class="ast-accordion-item"> <h2 class="ast-accordion-header">I want to leave feedback. Where can I go?</h2> <div class="hide ast-accordion-content"> <p>We always appreciate your feedback.</p> <p>If you want to get in touch, you can head to our <a href="https://iccsydneytheatre.com/contact-us/">Contact Us</a> page to leave a message, or shoot us an email at <a href="/cdn-cgi/l/email-protection#640d0a020b240d0707171d000a011d4a070b095b1711060e010710592112010a10415654220101000605070f"><span class="__cf_email__" data-cfemail="c9a0a7afa689a0aaaabab0ada7acb0e7aaa6a4">[email protected]</span></a>. If you have an urgent enquiry about an event, call our team on +61 2 9215 7100.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> <footer class="et-l et-l--footer"> <div class="et_builder_inner_content et_pb_gutters3"><div class="et_pb_section et_pb_section_0_tb_footer et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_0_tb_footer footer-links"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_0_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_0_tb_footer et_pb_text_align_center et_pb_bg_layout_dark"> <div class="et_pb_text_inner"><p>About Us</p> <ul> <li><a href="/about/american-express-lounge/">American Express</a></li> <li><a href="https://www.asmglobal.com/" target="_blank" rel="noopener">ASM Global</a></li> <li><a href="https://www.iccsydney.com.au/about/careers" target="_blank" rel="noopener">Careers</a></li> </ul></div> </div> </div><div 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